Grand Palladium Select Bávaro

Grand Palladium Select Bávaro - All Inclusive

Dominican Republic , Punta Cana
PUNTA CANA, Avenida Francia s/n, Higüey
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44 reviews shown

10/10

Exceptional

13 Mar 2026

Samdarsh

Management of the hotel is the best and Rafael y Juan

10/10

Exceptional

12 Mar 2026

ashanty naychelle

The pool was very enjoyable, the people were so friendly, the staff was great and the drinks were great as well

Partner

10/10

Exceptional

12 Mar 2026

Hugo

Juan has an exceptional service. He is a clear example of hospitality. When I am back I want him to be my concierge again. Great amazing service

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Vanessa Camille

The pool was enjoyable, however it would be nice to have music playing during the day rather than just when the aerobics were happening.

Friends

10/10

Exceptional

10 Mar 2026

Rafiu

My buttler Juan is the best.

Partner

10/10

Exceptional

09 Mar 2026

Kenis

Staff was amazing. Special shout to Juan Jalpay. He did fantastic job taking care of all our needs during our stay. He was very friendly and quick to respond. He never disappointed us and he made our time at Grand Palladium Select Bavaro more enjoyable.

Partner

10/10

Exceptional

09 Mar 2026

Taela Ariayn

Juan the best ever!! Made sure we had everything we needed!

Friends

10/10

Exceptional

08 Mar 2026

Artiom

Everything was 5*

Family

10/10

Exceptional

07 Mar 2026

Kimberly

The pool was nice, Great for kids

Family_with_children

10/10

Exceptional

07 Mar 2026

Allison

We enjoyed our stay in this resort. Everything was wonderful. Staff are very friendly, especially Juan, our Expedia concierge. He gave us many surprises and made our stay unforgettable. He helped us with everything. We cannot say enough thanks to him. I would recommend Grand Palladium to everybody.
.

Friends

10/10

Exceptional

05 Mar 2026

Ruvin

Room was very good, we are seniors so they put us right close to the beach. The territory is large but there were convenient electric carts that we used to go to the main lobby area for breakfast.
The restaurants were really good and we liked the food.
we stayed in early February so construction was not finished near the beach.

We would like to thank Rafel for being very helpful. He booked all our restaurants for us, explained the hotel and area, and got us a doctor when we had a medical emergency. He also made sure to put us in one of the villas near the beach so that it would be easier for us to walk, and he downloaded the app for us.

Staff overall was very kind and brought us tablets with the menu when we struggled with the menu qr codes. The hotel is not super accessible from a digital perspective since all the restaurants have to be booked in the app (and dinner bookings are mandatory!), all the menus are in the app, the room service are in the app, and we could never get the restaurant qr code to work for us.

Leisure Partner

10/10

Exceptional

04 Mar 2026

Angel

The entire property was beautiful.. just breath taking. The pools and property was always clean with staff maintaining the property all day. My butler Rafael Peguero was amazing. He was very kind, friendly, helpful, checked in on us everyday, made sure we were taken care of even when he was off, he made our stay so much better. The personal touches he provided for my birthday was everything. The dinner and the rose petals in the room was amazing!

Partner

10/10

Exceptional

21 Feb 2026

Laurie

Hotel was amazing. I will absolutely return. A big shout out to Juan who was the hotel’s representative for Expedia and he was the best.

10/10

Exceptional

21 Feb 2026

Elena

Juan was excellent

Family_with_children

10/10

Exceptional

21 Feb 2026

Kenneth A

Juan is the best!

Friends

6/10

Pleasant

21 Feb 2026

Elisabeth

Debateable with this hotel. I'd love to give it four stars, but I just can't. Our concierge, Juan was absolute exceptional. Even better than that who we had at the fives in Mexico or at the grand Hyatt Bahamas. He was attentive. He was quick. He was courteous. He was sweet to my girls. Just really great. Check-in was good as well. Irena was lovely and efficient through to the management at the hotel. Evening entertainment was fun as well always something for everyone and quite lively. The problem is the day-to-day service. The staff are rude. They are incredibly slow and make you feel like a third class citizen. This is where my start drops to three maybe even two honestly. I likely will not go back to grand Palladium select Bavaro although the grounds were beautiful. The beach was nice as well as the hotel room. My apologies to management as I know they did their best, but really the day to day pool and bat service was just horrific.

Family_with_children

10/10

Exceptional

18 Feb 2026

Emily

Juan Jalpay helped us the entire stay and he was incredibly helpful, quick, and lovely.

Partner

10/10

Exceptional

16 Feb 2026

Enrique

We loved our stay at Grand Palladium, the rooms are recently renovated and the food variety is quite good, but why really made the trip amazing was the quality of the service, especially our personal butler Juan Jalpay. He went above and beyond to fulfill every single request.

We will definitely come back.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Jaskiran

Everything was amazing. Our butler Rafael went out of his way to make our family (couple with 2 kids) comfortable and welcome. From restaurant reservations to small gifts for kids he took care of everything for us. Our flight got cancelled and he assisted us with additional accommodation. Overall the property is beautiful with lot of pools, activities for every age group through the day. Very clean, and one of the best properties we have been too. Definitely a must visit if coming to Punta Cana.

Leisure Family

10/10

Exceptional

15 Feb 2026

Amily

Juan our Expedia consierge was absolutely vital to our incredible time at Grand Palladium. We really appreciated the personal touches and assistance he provided to facilitate making the most out of our time. The facilities are lovely and the staff go above and beyond to make sure all your needs are taken care of. Highly recommend.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Nikesha

Juan offered excellent service

Business Family_with_children

10/10

Exceptional

12 Feb 2026

Tomasz

Juan Jalpay expedia concierge made our vacation experience worth while. Everything was perfect. The room was clean, staff, amenities, drinks, food , was great.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Idanis

Excelente atención de todos los trabajadores del hotel en especial la atención del señor Juan Jalpay . La comida y el entretenimiento de muy buena calidad ! Sin duda recomiendo Grand Palladium a cualquier persona que visite punta cana !

8/10

Excellent

05 Feb 2026

Breanna Rian

Our stay at the Grand Palladium Select was great. Upon arrival we were greeted for our exclusive check in by JUAN who gave us a rundown of the resort and helped us to our rooms. Juan made this trip amazing by being extremely responsive and helpful the whole stay. Juan was extremely friendly and knowledgeable and we would return for the service he provided!

The resort itself was very large- the romance suite was gorgeous and the outdoor showier was super unique and fun. The staff throughout the resort work very hard and are all friendly as well. Only complaint would be somewhat slow service at some of the bars- but it’s vacation it’s not a huge deal! The food was hit or miss at the a la carte restaurants- Argentinian, Tapenyaki and Italian were all great. The buffet food was good, you could tell it was fresh!

The pool entertainment staff were lots of fun! I would recommend better night time entertainment as this resort didn’t seem to offer any night time shows.

Overall we had a great stay and were very grateful for the service provided by Juan!

Leisure Family

2/10

Poor

26 Jan 2026

Jose

I'm a punta Cana lover, this hotel was the worst, with the exception of Juan my concierge and the cleaning crew of my room. The food was tasteless and cold , the service at the buffet and restaurant terrible they didn't have enough stuff and supplies, one of the waitress reuse a cloth napkins from one customer to another, that was disgusting. The floor in the corridor was uneven and sometimes with no illumination. The TV , the app, the cable didn't work properly, and cut the TV service earlier before my check out. The pool in my room was much smaller than what is show in the picture. The hotel is beautiful but it have a very bad management.

Leisure Family

8/10

Excellent

26 Jan 2026

Regina

Room was was clean and comfortable. The staff was always available to help when they can.

Leisure Partner

8/10

Excellent

02 Jan 2026

jonathan

Noriella who was the butler was 5/5 amazing

Leisure Partner

4/10

Poor

01 Jan 2026

Oscar Emilio Allende

We went as a large group, a few rooms lost power, the toilet overflowed in another room, they kept changing our rooms just to face other problems in the new rooms. The place is nice and has potential but needs to be fixed or wasnt ready to open yet from renovations.

Leisure Family_with_children

4/10

Poor

27 Dec 2025

Jeffrey

On arrival our room had sewage backup , we had to move which took a full day, the food was terrible and communication was difficult.

Leisure Family

10/10

Exceptional

26 Dec 2025

Nitinkumar

Very beautiful and large resort. Covered walkways to protect from rain. Great sporting area (Basketball, Table tennis, Tennis, pickle ball, soccer, chess, volleyball, archery lessons, mini golf and many more)

Restaurants - Loved eating at the Boghali Indian restaurant. Beach side restaurant Poseidon was awesome. Buffet food throughout the 4 resorts combined, was amazing and one of the best so far in all inclusive anywhere.

Room was brand new, spacious, with latest amenities and great Service. Staff in the resort was very friendly, smiling and helpful.

Expedia Representative - Juan was amazing. He helped with everything and highly recommend to contact him if you are in this resort. Thank you Juan. He made everything possible.

Leisure Family

10/10

Exceptional

26 Dec 2025

SIMON

Todo estuvo muy bien. Excelente servicio y muy buenas instalaciones. Juan nos ayudó en todo momento y fue de gran ayuda. Gracias

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Suzanne Leigh

Very friendly staff, always there ready to serve. Although, not everyone is well informed of each guests’ wrist bands and don’t know what’s included in their package and what’s not. Amenities are great, lots of options in terms of food. Beach is the center stage! Clean turquoise waters! Lots of water activities within reach. The only problem is the room. It smelled moldy when we arrived but they managed to clean after we informed the front desk. Also, there were cockroaches. Also got turned with the forceful sales tactics of their travel club staff. Wasted half a day with their orientation. This is our time for a family vacation!

Leisure Family

6/10

Pleasant

25 Dec 2025

kimberlee

We stayed in the family suite section of the resort. Pros: The staff bell boys, pool, some front desk, beach and spa were great. The food was a 7/10 overall. There is also a huge selection of restaurants on the resort. Cons: the resort is massive! And there was limited transportation to maneuver around. So easy to get lost and got lost twice. It was difficult to get a golf cart to go places and the system was so unorganized. As soon as night hits, it’s hard to get in touch with someone for a ride unless you have a bell boy’s number to contact. They do all the work. All the higher ups tried to sell you to partner with them (basically a timeshare) don’t do it they will try to steal your money. Glad I didn’t and they lie and say it’s a welcome breakfast but they want to actually sell you a lie to buy a timeshare and it took up most of our time in the morning (4 hours to be exact). Also I had the swim up room… and after 2 days of staying there we saw cockroaches!! Yes cockroaches! We immediately demanded a new room and it took us 4 hours at 10pm to get in contact with someone at the front desk and I had to text the bell boy who were off. It’s just ridiculous. Then we were downgraded and claimed to not be able to find a room on that level. Also before that they offered to fumigate the room… what??!! I took pics of multiple ones and if I didn’t they would call me a liar. That tells me this was not the first complaint and they don’t care to fix it. I don’t recommend this resort.

Leisure Family

10/10

Exceptional

23 Dec 2025

Jose

Nos hospedamos en el recientemente remodelado Grand Palladium Select Family Selection y la experiencia fue excelente. El hotel es moderno, hermoso y muy aesthetic. Nos quedamos en una villa amplia y muy cómoda, ideal para una estadía familiar. Sin duda, el corazón del hotel son sus empleados. Queremos destacar especialmente a Luis Reyes(Luisito), el maletero, cuya energía positiva alegraba nuestros días y siempre estuvo pendiente de cada detalle que hizo nuestra estadía especial. Nuestro mayordomo Rafael nos brindó un servicio 5 estrellas: coordinación de restaurantes, celebración de cumpleaños, día de spa y detalles especiales para los niños con mercancía exclusiva del Family Boss.
En el buffet La Catedral, Martina se aseguró de que el servicio fuera excelente, y el mesero Jasiel nos consintió en todo momento. En el restaurante La Paisana, el gerente Miguel Reyes, junto a Danna y Johanna, hicieron de nuestra cena una experiencia llena de buenas atenciones. En The Nest, celebramos el cumpleaños de nuestra abuelita con un menú ajustado a nuestras preferencias, preparado por el chef Adrián y asistido por el mesero Serlin, con una calidad y sabor extraordinarios.
Agradecemos también a David, el manager, siempre atento durante nuestra estadía. Como cortesía, disfrutamos de la hidroterapia en el spa, una experiencia relajante y revitalizante.
Servicio, ambiente y atención de calidad superior. Incluso nos hicimos miembros del Travel Club¡100% recomendado,sin duda volveríamos!

Leisure Family_with_children

2/10

Poor

05 Mar 2026

Ismahene

Voyage en famille
Très mauvaise expérience dans cet hôtel
Monsieur juan et monsieur Bryan du service clientèle au top merci encore pour votre accueil++++.
KARIONA une personne TRÈS DÉSAGRÉABLE AIGRIE PAS AIMABLE NON PROFESSIONNEL

10/10

Exceptional

01 Mar 2026

René

Wir hatten einen Butler \"Raffael\" er war so hilfsbereit, zuferlässig, einfach perfekter Mensch, nicht mal in der Schweiz haben wir sollche Menschen. Eifach Super

4/10

Poor

08 Jan 2026

Jose Manuel

la habitación en el tercer dia tuvo fuga de agua y goteo en la madrugada y se inundo. el cuarto de mis hijas tambien tuvo filtración de agua por un foco y se cortó la luz.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Cristina

Los restaurantes y la comida bien. Solo en ocasiones nos encontramos con moscas volado sobre el bufete.
El personal muy amable. El Hotel en general y las albercas muy bonitas.
Hubo detalles en las habitaciones, como: se quedaba sin luz, cuando limpiaban no lo hacían completo (no se llevaban la basura del baño, o no dejaban papel, no dejaban toallas para las manos). Y el día del check out, aún no salíamos y ya habían bloqueado el acceso a los canales de TV.
Las distancias entre las villas (habitaciones) y los restaurantes o actividades de entretenimiento, son largas y el servicio de carritos no es muy coordinado.

2/10

Poor

02 Jan 2026

EZEQUIEL

nos tardaron 4 horas para hacer check in. llegamos a las 6pm y no tenian la habiatacion ni lista. la primera habiatacion que nos asignarton no tenia aire acondicionado. la segunda no tenia chapa en la puerta. nunca hubo agua cliente en las regaderas. la gente de limpieza ignoraba los se;alamientos de NO MEOLESTAR y se metian a la recamara a las 8am. TERRIBLE EXPERIENCIA!

10/10

Exceptional

29 Dec 2025

FRANCISCO

Atención personal. La propiedad extraordinaria. Comida de lujo

6/10

Pleasant

27 Dec 2025

Ofelia

El hotel aún no funciona correctamente. Hay grandes fallas de servicio. Cargos inesperados. Y hay que hablar con varios niveles de supervisión para que se resuelvan las cosas. Lástima del hotel tan hermoso.

10/10

Exceptional

26 Dec 2025

Adila

Chambre family selection, très spacieuse, propre et fraîchement rénovée.

Un grand MERCI à notre majordome Juan, très professionnel, patient, disponible et toujours souriant.

Voyage en famille et amis, de beaux souvenirs…

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

mounia

Nous avons adoré notre séjour .la chambre était belle rénovée et très spacieuse.air climatisé et service de ménage excellents.
Notre majordome Juan était très aidant gentil et plein de ressources.les espaces extérieurs sont bien rénovés. Propres.musique calme dans la piscine.les terrains de sports étaient très appréciés des jeunes.le théâtre est en rénovation donc pas de grands spectacles .mais musique au lobby.la nourriture etait souvent froide .le choix est bon .je conseille cet hotel pour les familles avec jeunes enfants .

Leisure Family

10/10

Exceptional

24 Dec 2025

Damaris

Nos hospedamos en el recientemente remodelado Grand Palladium Select Family Selection y la experiencia fue excelente. El hotel es moderno, hermoso y muy aesthetic, con colores neutros y cálidos que crean una vibra súper agradable. Nos quedamos en una villa amplia y muy cómoda.
Pero sin duda, el corazón del hotel son sus empleados. Todos fueron amables y atentos, haciéndonos sentir verdaderamente bienvenidos. Queremos destacar especialmente a Luisito, el maletero, cuya energía positiva nos alegraba cada día, y a Rafael, nuestro mayordomo, con un servicio 5 estrellas siempre pendiente de cada detalle.
La comida, el servicio, el ambiente y el spa superaron nuestras expectativas. Fue una experiencia memorable y de alta calidad.
¡100% recomendado!
⭐⭐⭐⭐⭐ Reseña larga (con detalles)
Nos quedamos en el recientemente remodelado Grand Palladium Select Family Selection, y desde el primer momento quedamos encantados. El hotel está muy bonito, moderno y aesthetic, con una paleta de colores neutros y cálidos que complementan perfectamente la vibra relajada y elegante del lugar. Nuestra habitación fue una villa amplia, cómoda y muy bien equipada, ideal para viajar en familia.
Sin embargo, más allá de las instalaciones, el verdadero corazón del hotel son sus empleados. La experiencia humana fue simplemente espectacular: cálida, cercana y genuina. Nos hicieron sentir no solo bien atendidos, sino realmente bienvenidos.
La estrella del grupo fue Luisito, el malet