Name: Punta Cana Princess All Inclusive
Address: Playas de Bavaro, Punta Cana, 23000, DO

6/10

Pleasant

26 Jul 2026

NANCY

First let me say the property is beautiful and staff for the most was amazing. Would of given a excellent rate but the reason I won’t it we were put in a room that air was not working , but they did quickly move us to another room but during process broke my best friends luggage. Also we asked one of the room cleaners if phone was supposed to work in room and she stated none of the phones work on resort. Well when we checked out found out that was not true. And if you need towels get as many as you needs and maybe 2 extra cause they are not quick to bring towels. But even with that I would stay again staff at pool and restaurant were the best

4/10

Poor

25 Jul 2026

Robert

Food was terrible.. when u can’t find anything good to eat everything else becomes irrelevant

10/10

Exceptional

25 Jul 2026

Joel

Muy bueno y relajado

2/10

Poor

25 Jul 2026

Francisca Adjei

After you check in , no orientation on how to use the facility. You have find everything yourself. I was there 2 days before knowing I can use the facilities apart from adult Buldings.

Partner

6/10

Pleasant

20 Jul 2026

Gregory

My room was very dated and not clean. The lady working the front desk at check in was extremely rude and unhelpful. The food at the restaurants was below average. The pool bar staff were very friendly and fun. If you’re traveling on a budget, this may work for you, but I will not consider staying here again. This was my 12th time in Punta Cana, but my first time at this resort.

Self

8/10

Excellent

20 Jul 2026

Henry Gyamfi

Hi

2/10

Poor

17 Jul 2026

Gary

I stayed for 4 nights in July and this was the second stay this year.

Unfortunately during this stay it was nothing but problems as follows:

Rooms: I stayed into different rooms and in both the phone didn't work and the TV remote was dead. We tried to order room service on the first night but the phone kept ringing busy and we did't know that it was broken. In addition, the room temperature was very high, between 24C and 28 C because the air conditioning wasn't working well. I was told by one of the front desk staff that this problem had persisted for over a week.

Cleaning: Every day it took almost to 4 pm the get the room cleaned. I don't think that guests should have to wait that long to have the bed made and have a clean room.

Restaurants: While there are 5 a la carte restaurants, only 2 are open on any given night so accessibility is an issue. Furthermore we had to wait so long for food to arrive at the Mexican restaurant that we eventually gave up and went to the buffet restaurant to eat dinner. When I reported this problem to staff the next day nothing was acted on.

Drinks: Unless you pay up for the VIP package, the liquor served are only local brands rather than name brands.

Payment: While you have a choice to pay in your home currency at the time of making the reservation or US dollars at check-in, the fact is that the hotel only accepts payment in Dominican pesos.

I encountered so many problems that I moved to another hotel for the remainder of my holiday.

Partner

6/10

Pleasant

16 Jul 2026

Olga Lidia Serrano

La tranquiledadfue lo mejor que encontré y me encantó

Partner

10/10

Exceptional

16 Jul 2026

shaquille

Enjoyed our stay. 10/10

Friends

2/10

Poor

15 Jul 2026

Amanda

a/c was leaking onto our honeymoon floor; was harassed by people selling
things, not positive attitude staff

Partner

8/10

Excellent

14 Jul 2026

Adam

The resort was very peaceful and the grounds were beautiful.

Partner

10/10

Exceptional

14 Jul 2026

Adrian

We had a great 4-day stay. Plenty to do and the food choice and quality were generally
very good. Security patrol the site but our ground floor room had a patio door that didn’t lock so we took care to keep valuables in the safe. The gym is ok but the cardio equipment needs a refresh. Spa was relaxing. This adults only resort was not crowded when we visited, in contrast to the neighboring affiliated resorts which were slammed during a school vacation week. We would definitely consider coming back.

Partner

8/10

Excellent

13 Jul 2026

Braulio

Indeed we had a good time, the overall property was ok, except the room’s a/c was noisy but we decided not to request room change to avoid further inconvenience. The staff was good, except the towel’s department guy was a bit moody, the animation team was very good, kudos to “Mileni” she was very pleasant, and professional. Also, the Snack bar was awesome. Again, Thank you for your services.

Family

10/10

Exceptional

13 Jul 2026

Jacob Thomas

Very nice resort. Many different food and bar options, including a very nice pool and swim-up bar. Highly recommend.

Partner

2/10

Poor

11 Jul 2026

Elona

The room they gave us had cockroaches even inside the refrigerator(attached photo) disgusting not clean dusty. They changed us the room to another one and in this one there was a leak on the ceiling the Maintainence guy came in to fix it 3 days after I had to talk to the manager, forgot to mention the hot water coming and going. The staff very very rude only two guys Berlin & Daniel (the receptionist supervisor) was very nice to us the rest rude.

Family

6/10

Pleasant

11 Jul 2026

Judeline

Los empleados son un amor, pero necesitan más actividades nocturnas y el desayuno debe de ser mejorado

Family

8/10

Excellent

11 Jul 2026

Michael

I will begin with some of the best parts of our stay, first and foremost, the resort staff was super nice and really helpful with everything and genuinely concerned with us having a great experience. The climate was the most perfect of anywhere I've been with a beautiful breeze most all the time.

The food was a bit hit-or-miss some things we liked and some not so much, kind of expected for a buffet anyway, but the menu changed everyday and provided a large variety over the course of our stay.

The room was decent overall, if you are used to the Super 8, you will be pleasantly surprised, if you are used to the Hilton, you may be mildly disappointed. The A/C struggled to keep the room 77 degrees (25C) and I keep my home at 70 in the summer so there was that. The nook they put the toilet in was built for someone about 5'7\" 135lbs so if you are more American sized like me your shoulders will be like and inch from either wall and it might not afford you as wide a stance as you may like or need. The buildings are 3 stories and there is no elevator so if you have any mobility issues be sure and let them know and the will accommodate you with a first floor room.

Overall, for me, the staff was the real gem of this vacation and I think that for the money, Princess provided and excellent value.

Partner

8/10

Excellent

10 Jul 2026

Tiwana

This was my 2nd time to the DR and to this resort. Absolutely loved it. What made it even more special was that there was an employee who was there 10 years ago when we first visited and he remembered us! This made the trip even more personalized. The buffet was great and the beaches was exquisite! Our room did feel a little damp but we still enjoyed being at the resort.

Partner

10/10

Exceptional

10 Jul 2026

Keishla Marie

Me encanto

Friends

10/10

Exceptional

10 Jul 2026

carmen

Muy bonito

Friends

2/10

Poor

10 Jul 2026

Jebrine

I was happy at because I left my room and someone opened up my safe and was bad service

Self

10/10

Exceptional

06 Jul 2026

Wyatt

The staff was amazing

2/10

Poor

06 Jul 2026

Jalen

had a leak in bathroom no one came and fixed it ac wasn’t working bed sheets made me break out

Partner

8/10

Excellent

06 Jul 2026

Stéphane

Me gustó la comida y el servicio del personal.

La habitación no es tan moderna y el aire central hacía bastante ruido , también fue un reto para conseguir un chaise longue cerca de la piscina y las animaciones nocturnas del hotel son limitadas.

Partner

10/10

Exceptional

06 Jul 2026

Carlos

Clean room, staff excellent, bars, food

Partner

4/10

Poor

05 Jul 2026

Bre'Aysha

We asked housekeeping for 3 days to come in our room to do some regular maintenance clean up which they did to every room and they disregarded our request even though they cleaned each room everyday. When she did come in on Monday (mind you we had been there since Thursday) she did not sweep or mop and the floor was still dirty. Also we asked for fresh towels and hand rags and the lady left our old stuff there and put up “new” ones. I was really pissed staying at this resort. Let’s not forget the sheet that had stains on it and she just kept the same sheets and made the bed with it. It was a nice resort but I would not come back again. We only knew a little bit of Spanish and they treated us like we were an inconvenience to them the whole time. The concierge Jose was nice and very helpful though.

Family

2/10

Poor

05 Jul 2026

Richard

Don't waste your money. Asked them 5 times to fix the ac over 4 days. Never got fixed. The hottube in the room did not work. The food was not very good. Would never stay here again

Partner

10/10

Exceptional

04 Jul 2026

Sonia

I booked this trip last minute, and it was my first time staying at a smaller resort in Punta Cana. From the moment I arrived, the experience felt like being with family. The animation team was fantastic, and Chicken Legs brought amazing energy to every activity. Everyone was friendly and always smiling.

The entertainment and fun really depend on guest participation—they create a great atmosphere, but they can’t do it alone. If you’re looking for all the amenities and nonstop activities that larger resorts offer, this may not be the place for you.

Personally, I loved it because it didn’t feel crowded or overwhelming. It was a relaxing and enjoyable getaway.

Partner

10/10

Exceptional

03 Jul 2026

Dahianira

Love it

Self

6/10

Pleasant

01 Jul 2026

subsein

The only problem we had it was with the A. C. But everything else was good. The people there was really nice and kind,

Partner

10/10

Exceptional

30 Jun 2026

Martha Chantal

Great stay

Friends

4/10

Poor

30 Jun 2026

miguel

The pool needed to be more clean. And the beach was very duty it doesn't need to much work to clean the beach from the sargazo or the green stock by the sand. The food was very good specially that it was more Dominican food and gave it a good touch. I definitely love the food.

Self

10/10

Exceptional

30 Jun 2026

Eva Marie

Todo excelente la pasé súper!!

Partner

6/10

Pleasant

30 Jun 2026

dean

Please do not buy the VIP packages. It is not worth the amount of money you pay. There really are no benefits to it.

Pool wasn’t the cleanest … so didn’t use it much other than for sitting round having drinks.

Friends

10/10

Exceptional

29 Jun 2026

Bärbel

It was my second stay at this resort and I have nothing but high praises. Absolutely loved it!

Self

6/10

Pleasant

29 Jun 2026

Gina M

Room was clean. My daughter had to move rooms 3 times in a 5 day stay.
1st room - ac not working and shower lever came off wall
2nd room - water pouring out of light fixture above tub - dangerous and most stuff was wet
3rd room - ac was not great and phone did not work - but didnt want to move a 4th time
the entertainment was fun - we enjoyed that as well as Nelson at the swim up bar

Family

10/10

Exceptional

28 Jun 2026

Olivia

The resort itself was beautiful. Very well maintained and the staff was very welcoming and helpful. We did have some trouble with the in-room jacuzzi not being clean and unable to be used. We reported it to the front maintenance staff and no one came to fix it. We also, at least once a day, had to go to the front lobby to get a new room key, because ours would stop working.
We booked the Adults-Only resort as a couples escape; however, as a couple in our early 20s, we found ourselves doing things at the sister resorts instead, as we thought it was more of our scene. Overall, we had a great time; however, were disappointed in certain aspects.

Partner

10/10

Exceptional

25 Jun 2026

Rammarie Burgos

Good everityng

Partner

2/10

Poor

23 Jun 2026

Robin

This is a long way from a 5 star resort. Staff can barely speak or understand English especially housekeeping. We booked the honeymoon suite from 15-22Jun2027 but we left early on the 19Jun2026. They have big birds that will fly in the open buffet restaurant and eother eat off the buffet or will try to steal right off our plate while we were eating. Faucets in bathroom were so corroded you couldn't see any silver. Lowest we could get our room was 77° F. Ceiling fan set on low and they removed the pull chain so you couldn't adjust it. One side of our bed was broke. Swim-up bar only had 1 bartender working both upper and lower bar, took 20-25 min to get a drink. Everything is expensive (T-shirt - $35, suntan lotion - $28, etc). Most restaurants were closed all day and when open they required 24 hrs reservation). They tried to put us in a small room when I booked the honeymoon suite. Food was mediocre. Drinks were never made consistent. One bar's Miami Vice tasted very different from another bar. I don't recommend this resort.

Family

6/10

Pleasant

22 Jun 2026

fior

La propiedad está muy buena en todos los sentidos excepto el personal del loby y los restaurante, tratan a los dominicanos diferente a los extranjero como si el di ero de los dominicanos no vele,

Partner

2/10

Poor

21 Jun 2026

Jovita

The room are really old and the a/c was not working properly

Family

4/10

Poor

19 Jun 2026

Eric

It was a decent price for the one night, however would never consider staying here for a week. Could not get towels for the beach/pool. There was an up-charge for Jack Daniels and coke ($10), way too pricey for an all-inclusive. Had an uneasy feeling at the beach due to security walking around with a night stick, questioning how safe this resort is that security does this. Been to many all-inclusive resorts Punta Cana/Cancun and have never seen this.

Room itself was not bad, nice jetted bath tub in room, very small toilet area, patio small but nice overlooking the grounds and pool. Restaurant (Rio Grande Steak House) not bad, not great. Server could not understand what we asked about drinks. Food quality/quantity fair, nothing to write home about.

If looking for a cheap all-inclusive getaway this would do, but not what we are accustomed to.

Partner

10/10

Exceptional

18 Jun 2026

Donald

The resort is beautiful and extremely clean. The staff makes you feel like family .

Self

2/10

Poor

17 Jun 2026

Nicole

.

Partner

6/10

Pleasant

17 Jun 2026

Juleisa

The drinks were the best thing about this place and maybe a few bartenders. However the rooms had mold and a mosquito infestation. We kept getting locked out of our rooms and the last night everyone had to stay in two out of 4 or the rooms we booked due to the mosquito. 5 stars absolutely NOT.

Friends

2/10

Poor

14 Jun 2026

Coralis

Me tuvieron que cambiar de cuarto tres veces por el aire acondicionado

Partner

8/10

Excellent

11 Jun 2026

Ingrid

Everything was fine..food is not to much variety

Partner

4/10

Poor

09 Jun 2026

Todor

Punta Cana Princess is not 5* resort, no more of 3!
We waited 4 hours for check in. All the staff are very slow. Be prepared to wait for everything. Our room has holes on the ceiling and the air conditioning works just to make noise. Was hot! The food in the restaurants was good but in the buffets- not so many choices. Buffet on the beach 7 days of exactly the same food- chicken, fish, pasta, rice, fried, burgers, pizza and salad. Beach- no towels afternoon and nobody clean it. Some guy comes to put chairs next to the umbrellas and takes the towels if somebody forgot to return, take the empty glasses but nothing else. In the morning you can find smelly food from the day before. Landscaping is good!

Partner

10/10

Exceptional

09 Jun 2026

marcie

It was a nice property the sister property to it had a lot more amenities entertainment to offer and the food was much better on the other side so if you want quiet and peaceful, this property was perfect but it’s great that you also have the option to get on the shuttle and go to the other sister property because there was a lot more fun things to do over there and also the quality of the food was a lot better.

Family

8/10

Excellent

01 Jun 2026

Mikel

The suite was beautiful, the breakfast is not the best at all.
The front desk, bar and buffet staff all had amazing service.

Partner

6/10

Pleasant

31 May 2026

Peter James

The pool was nice. The food was good if you could get seated or served.
I went to the steak house, and they sat me down then took my order. The waiter then took an order from a table of six. A few minutes later a couple was seated next to me. They took their order. The table of six received their appetizers, then the couple that were seated after me received their appetizers. They were almost finished their appetizers and i still had not been served mine. So, i left.
I came back a few days later to try and give them another chance. There was no one at the entrance to seat people for about 10 minutes. When someone showed up i asked for a table. The person said to wait a moment. I waited for another 10 minutes. I looked through the windows and saw several empty tables. So, once again i left dissatisfied.

Self

10/10

Exceptional

28 May 2026

Gordon A

Staff were all extremely friendly from the front desk to the landscapers. I will be back here again. They have a wide variety of restaurants to try between the 3 resorts.

Self

8/10

Excellent

28 May 2026

John

Beautiful resort all around but do not get fooled by front desk like myself and having you upgrade to vip. Truly not worth it and waste of money.

Partner

8/10

Excellent

26 May 2026

Latoya Shante

I enjoyed the resort overall, but my phone never worked and I had to beg for towels daily.

Partner

10/10

Exceptional

21 May 2026

Oscar

Affordable Beauitful all inclusive would stay again!!!

Self

4/10

Poor

19 May 2026

Joy

May 18, 2026

Hello! I normally do not leave a review or give my opinion when we travel but I felt in my heart that people need to know. We work hard so we can travel once a year.

This was our first visit here. I want to start by saying that the Punta Cana Princess has so much potential. The grounds are beautifully stunning, and the staff are genuinely warm and welcoming. Unfortunately, our room was a major letdown - the heat was unbearable in the first room in building 4. They moved us to building 5 on the bottom floor and the AC was a little better but it was still hot in our room. We had some issues with the amenities in the rooms. The shower heads need to be replaced. The shower flooded the bathroom. And the phone in both rooms did not work.

We paid for VIP, but aside from a nice lobster dinner, it felt like a waste of money. With the phone issues we could not use the room service unless we walked all the way to customer service.

With some attention to the rooms and the VIP experience, this resort could be truly amazing but we will not return unless the do some major upgrades to the rooms!

10/10

Exceptional

19 May 2026

Earl

Swim up bar was the best

Partner

8/10

Excellent

17 May 2026

Ariana

Si comparamos precio calidad el hotel es excelente… debe mejorar ciertas cosas en relación a la infraestructura y la variedad en la gastronomía pero se pasa bien.

Partner

6/10

Pleasant

17 May 2026

Joshua

We paid the upgrade to the honeymoon suite but the room was identical to the last room that we had two years ago at the standard rate. From what we could tell all of the rooms are identical. Air conditioning was terrible the room stayed around 27C (80F). The food was not great but the staff was wonderful. The rooms are clean and the pool was too. If you tip frequently, you will get the absolute best service. Swim up bar was great but the “animation crew did not do as well compared to our last visit two years ago.

Partner

8/10

Excellent

15 May 2026

Gary

I stayed here for 2 nights in May 2026 after transferring from the Grand Bavaro Princess and this hotel is much better: smaller scale, more spacious, less crowded, better food, etc.

However the beach here has lots of seaweed which is a drawback. There were also very few electrical outlets in the room to charge cellphones, laptops, etc.

My biggest complaint was the loudness of the music at the pool in the afternoon which seemed to have no limits. I couldn't even stand it from the balcony of my room #4222 which was directly across from the large music speaker.

Self

10/10

Exceptional

15 May 2026

Selena

Beautiful resort, wonderful staff (thanks Ingrid) great selection of restaurants. Including use of neighboring restaurants. Steps from a beautiful beach. Overall wonderful experience and I look forward to returning.

8/10

Excellent

13 May 2026

Rakan

Clean resort. Staff is kind, but not over the top. Pool is clean and nice. There is a pretty decent swim up bar. However, it isn’t what it’s advertised out to be, I expected 5 stars, I got 4. It’s very relaxed, which is great if that’s what you’re going for, but if you’re going for entertainment it was very bland. Beware if you’re looking for premium drinks and spa access it’s 40 dollars a night extra.

Friends

10/10

Exceptional

11 May 2026

Landers

The hotel is good, the staff are excellent, I had no problems.

6/10

Pleasant

11 May 2026

Joel

Well upon arrival we were given the wrong room. We had booked the honeymoon suite. After letting them know this, they said “oh, all our suites are the same, we didn’t know you wanted THAT one!” When I showed them the picture of the one I had booked (two tiered with stairs leading to an upper loft/hot tub area. I laughed and said, I didn’t think I needed to tell you, I figured when I clicked BOOK NOW I was choosing my room. Honestly, I felt like they were just trying to see if they could put me in another room and sell my room again to someone else. Finally, they switched me into the proper room. & on the way, I ran into another couple from England or Australia that was sitting outside of the locker room. I said oh that sucks. You have been waiting a while, huh? They said yeah two hours to get into our room. I said yeah they gave me the wrong room. And then they guessed my room number and said let me guess you have the honeymoon suite? I said yes I do. And they said yeah they tried to do the same thing to us. So obviously this is some kind of scam they try to pull. Where they put people in a lesser room after they book it. Anyways, I ended up getting the proper room and it was a nice room. The shower leaks at the bottom all over the floor, but I just got some towels there every day lol to fix that problem. The cleaning lady was quite nice. She did a good job. But the room wasn’t clean & ready until I went and gave her a tip and had her come to our room. But decent stay after.

Partner

10/10

Exceptional

10 May 2026

jeffrey

Pool was very enjoyable however quality of alcohol without paying extra for top shelf was garbage

8/10

Excellent

10 May 2026

Dale Bradley

Resort was great, AC in the rooms was lacking, could only grt as low as 27 degrees.

Friends

6/10

Pleasant

10 May 2026

Daphnee

The resort was okay, the food is okay, very quiet resort, no disco in the resort. Very few people participate in the activities there was maybe 2 times in a whole week where there was some fun by the pool but other than that entertainment is almost inexistant. As a solo traveler if you want to socialize I suggest going elsewhere. A little bit of mold in the shower and one beds pillow smelled very bad but other than that no problem.

Self

8/10

Excellent

08 May 2026

Rosemary

I loved this property qnd all it had to offer....Everyone was so great. The only probl2m i had was there no towels in my room and after jumping in shower and noticing it took 2 phone calls and 45 mins to get them. Also VIP is extra however i had a hard time getting the extra after paying for that day when arriving at 4pm....
However the property the staff and all inclusive was amazing. The woman at the front desk is Outstanding...they got me a free car to souvinir shop and even he was amazing!
The experience was so amzing it made me almost wanna forget about the not so good part...the cabanas with butler...amazing.
I loved it!!!

Self

2/10

Poor

07 May 2026

Leslie

Well I can start by saying upon check in I had to carry my luggage to and from my room)up three flights of steps there were no elevators. As I observed them help others carry luggage and transport guests on buggies to and from their rooms. It was my birthday weekend they said I would receive a basket with gifts and champagne that I never seen.If you dont speak Spanish they basically won't acknowledge you. It was hard to get around on the resort with no help was dropped off several times at wrong restaurants that I had reserved dinner to so I missed that had to eat at buffet. To spend your money and be treated like trash was a slap in the face. I will visit the Dominican Republic again, but i would not book at this resort never, ever ever ever again!!!!! This resort gets two thumbs down for hospitality

Friends

10/10

Exceptional

06 May 2026

April

This property is absolutely amazing. Everything was a 10 out of 10 will be visiting again soon

Self

2/10

Poor

27 Apr 2026

Evann

Horrible guest service and old rooms

8/10

Excellent

22 Apr 2026

Nelson

The food was good. Room was nice with a jetted tub. Property was nice and well kept. The beach and water had a lot of seaweed but they cleared it each morning off the beach. Didn’t feel like going in the water though, which was disappointing. Used the pool instead and it was nice. It was too far to walk anywhere off the resort by road.

Self

10/10

Exceptional

17 Apr 2026

Honor-Rae

Amazing time and stay thank you !

Self

10/10

Exceptional

17 Apr 2026

Jeffery

The staff are so amazing. I would never stay anywhere else, the friendliest people I have ever met. They have brought me back 24 times and counting.

Family

8/10

Excellent

16 Apr 2026

Ann

Rooms were clean. The property was well maintained. All the food options were very good. The beach was beautiful!
The only 2 negative comments I have are,
We paid for the VIP service, which was not cheap, and there were several things on the list that we did not receive. I told guest services everyday and they just brushed off. That was irritating. Second, all the beach chairs were taken or “reserved” first thing in the morning and they would run out of loungers by 9am. Luckily we were able to snag a big 2 person sun bed with our VIP bracelets but I saw a lot of people very irritated.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2026

Carlos A.

I enjoy the peace and service

Self

10/10

Exceptional

13 Apr 2026

Amy

The pool was amazing! The swim up bar was also amazing, very relaxing.

Partner

10/10

Exceptional

12 Apr 2026

Alison Jill

The pool was terrific, and the beach was awesome. My room was perfect for just me- and everyone (guests and workers) were all so friendly. I really enjoyed my stay and will be back!

Self

2/10

Poor

12 Apr 2026

Yorkiris

I was excited about the VIP package, but unfortunately the experience fell short. The staff didn’t seem attentive, and I had to request the perks that were included instead of them being offered proactively. With better communication and service, this could have been a much better experience

Partner

6/10

Pleasant

06 Apr 2026

Artmel

“My stay at Punta Cana Princess was overall okay, but there were several issues. The room was not as clean as expected—the bathroom, especially the toilet, was dirty, and the room itself felt very hot as the AC wasn’t working well. I was also given a loft room, which was quite dark.

The food was decent, and the pool area was nice, but there were not enough chairs available, which made it hard to relax and find a spot.

Overall, the stay was fine, but improvements in cleanliness, room comfort, and pool seating would make a big difference.”

Self

6/10

Pleasant

04 Apr 2026

Victor

Customer service not the best

Partner

10/10

Exceptional

30 Mar 2026

Cheri

Staff and property were excellent .. would not do recommend the Salona catamaran tour

Self

8/10

Excellent

27 Mar 2026

Manuel A.

I Enjoyed very much

Family

8/10

Excellent

26 Mar 2026

Sarah

The pool was awesome and the entertainment around the pool was well received

Friends

6/10

Pleasant

25 Mar 2026

James

We reserved a suite which was not available the first night we were there due to a pipe breaking leaving the resort without water. The staff was really good in trying to rectify all of the issues we experienced because there were more. We ended up with a nice room with an ocean view. Ocean views at this resort a very limited. The food is just bad, no other way to describe it. It seems the property is just old and tired. The grounds are very well kept though. Just too old and expensive for what you get.

Partner

2/10

Poor

25 Mar 2026

Wendy

No me gustó es muy malo el servicio

Family

2/10

Poor

24 Mar 2026

Akaylia

The hotel needs renovation immediately, poor infrastructure, waste of time, waste of money, the food tasted old and of poor quality, staff was friendly, it lacked vibes, overall needs new management.

Partner

2/10

Poor

24 Mar 2026

Miguel A

Punta Cana Princess – Disappointing Stay, Not a 5-Star Experience**

This is absolutely not a 5-star hotel, and the overall experience was very disappointing.

The room conditions were unacceptable. The temperature stayed around 75°F and could not be lowered, making it uncomfortable to sleep. Basic amenities were lacking, only two towels were provided, and even after requesting more, they never arrived. There were also no washcloths at all.

Several things in the room were broken or poorly maintained, including the refrigerator and the toilet seat. The bathroom itself was in poor condition, including mold in the bathroom which is not what you expect from a resort advertising luxury.

The room key constantly deactivated, forcing repeated trips to the front desk which was extremely frustrating.

Dining options were very limited. There were only three restaurants, and one was closed. The steakhouse was open but didn’t even have steak, which says a lot, their excuse was the truck is running late and this happened during the entire stay. The buffet was underwhelming, with bland food and very little variety.

The pool was cold, making it unpleasant to use, and the **entertainment was mediocre at best.

Staff service was inconsistent like some employees were very kind and helpful, while others were noticeably rude and unprofessional.

Even getting to the resort was an issue the road leading in is in terrible condition, which sets the tone before you even arrive.

Family

6/10

Pleasant

23 Mar 2026

Layani

It was an okay Experience. Front desk staff really helped me but I was upset when the steak house was close unexpectedly.

Family

8/10

Excellent

19 Mar 2026

Marwa

Friendly staff and great service. Food is amazing. Resort is clean.

Friends

4/10

Poor

15 Mar 2026

Kristin

Air conditioning didn’t work, broken sink handle, mold, mildew smell. No washcloths. No beach/pool service. Ok for quick trip. The best thing was the fondue restaurant.

Friends

6/10

Pleasant

13 Mar 2026

Omari

I would not recommend staying here. All older people and they kept staring at us. I’m 35 and my wife is 32 definitely not my cup of tea. No top shelf alcohol even for a up charge. Toilet was not functioning properly. No face towels we had to wash up with bath mats unfortunately. Televison was outdated and blurry batteries stopped working. Terrible view my balcony was facing a mansion or someone’s home with a gate. Food was good one of the only good things I could say

Partner

2/10

Poor

10 Mar 2026

Remo

Very disappointing experience. We arrived and immediately found the room uncomfortable. We were being bitten during the night, which felt like fleas, and it became very itchy and unpleasant. On top of that, there were roaches in the bedroom, which made the stay even worse.

The food included in the all-inclusive package was poor and far below expectations. We raised our concerns and asked for an upgrade, but there was little effort to properly address the situation.

By the next day, we had decided we could not stay any longer. No refund was offered, and although I was forced to pay a 50% fee to leave early, I accepted it because I did not want to spend the rest of my vacation there.

The front desk staff member listening to our complaints was not helpful and seemed more focused on keeping our money than resolving the issues.

Overall, the property feels old, poorly maintained, and not worth the cost. This was a terrible experience, and I would strongly recommend booking elsewhere if you want to actually enjoy this beautiful island. There are far better options available.

Partner

6/10

Pleasant

07 Mar 2026

Deanna Elizabeth

Beach was fabulous, flat walk out with minimal seaweed. Not much to do onsite, minimal entertainment and few food options. If you are looking for something quaint and quiet, this is an ideal option.

Partner

10/10

Exceptional

05 Mar 2026

John

My first time there and the resort was so beautiful. The staff members were warm, friendly and most helpful.

10/10

Exceptional

05 Mar 2026

Jose

Everything was great.
The serivce was excellent.
The only thing was the road to access the hotel. Many parts with lots of potholes which according to the bus drivers, it' s been like that for a long time.

8/10

Excellent

04 Mar 2026

Diane

The staff, food, ocean, pool and accommodations made my vacation pleasant and enjoyable. Will be back!

Self

6/10

Pleasant

03 Mar 2026

Shanon

I recently traveled to this hotel over this past weekend for my birthday and I would say that the posting for this versus the reality of what the hotel looks like it's very deceiving the rooms look nothing like what's posted online. I'm not sure. How did they get four stars? I would easily rate this a three star hotel. The rooms are outdated very dusty dirty. The bed was exceptionally hard. The Jacuzzi that came in a deluxe suite did not work overall the staff was actually really really great. Five star stars by far the Customer Service is exceptional. The property and the rooms are very very outdated. It gives about a 2005 2010 feel.

Partner

10/10

Exceptional

27 Feb 2026

Karen

Loved it all

Partner

2/10

Poor

26 Feb 2026

Bradley

Resort was terrible, old and dirty. Food was terrible and unprofessional staff.