Iberostar Selection Bavaro All Inclusive

Dominican Republic , Punta Cana
PUNTA CANA, Carretera Arena Gorda Playa Bavaro
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

28 Dec 2025

Lara

Great staff, good food- the rooms are a bit dated though

Leisure Family

10/10

Exceptional

22 Dec 2025

Ryleigh

Great staff and amenities! Second time here and would definitely come back!

Leisure Family

8/10

Excellent

11 Dec 2025

Ashley

Clean rooms, staff very friendly and helpful, plenty of bar options. I wish there was more dinning opportunities to make reservations.

Leisure Family

8/10

Excellent

11 Dec 2025

Lisa

Staff amazing!! Grounds beautiful! Beach beautiful! Great quick trip from Boston! So many great things truly an amazing stay! Just a few things I wish I knew prior. Dinner reservations won’t be easy unless you do the “free breakfast” which is a sales pitch to buy into the vacation club. The locals are continuously selling on the beach. They are so nice but “it’s let’s make a deal”…with everything. Our ac wouldn’t go lower than 20 degrees Celsius. It was hot! But manageable. I spoke with someone 3 different times telling me it would be fixed…it was never fixed. On day 3 a very large cockroach was in my bathroom! They did send someone to exterminate which was great…but for the last 2 days we were finding dead or 1/2 dead roaches. It was uncomfortable to say the least….moral of the story??? You dislike one thing in your room? DEMAND a new room before you unpack and look for “roach dirt” Google it it’s a thing!

10/10

Exceptional

28 Nov 2025

Annia

Amazing customer service,great buffet and entertainment

Leisure Family

10/10

Exceptional

05 Nov 2025

Griffen Michael

The staff were very attentive and the entertainment was great! We really enjoyed our stay!

Leisure Family

2/10

Poor

13 Oct 2025

Joseph

Staff was not focused on cleanliness and hygiene in and around the dining areas.

Leisure Partner

10/10

Exceptional

27 Sep 2025

excellent service , High quality and great variety of food

Partner

8/10

Excellent

16 Sep 2025

Linda

Clean rooms more thoroughly and explain policy on making reservations before arrival

Leisure Family

10/10

Exceptional

13 Sep 2025

Paul David

This is an excellent resort, wonderful beach and nice room. Najelly and Damaris were excellent waitresses in the Haitieses restaurant, they know about customer service

Leisure Family

6/10

Pleasant

06 Sep 2025

Ralph

Staff was more than helpful and kind. Conditions in room had bed bugs. Thought it was just sand in the bed, but blood marks all over and blisters from bites all over us.

Leisure Family

8/10

Excellent

05 Sep 2025

Camila

We loved the suites and the infrastructure of the hotel which is really beatifull. The restaurants are good, but the reservation wasnt working on the app, so we needed to go to an office to make the reservations.

We had a room near to the main pool that was a little noisy for us (it doesnt go late into the night which is good), but lowering the volume a little would make the whole experience better.

Overall, a very good experience, the birds are beautifull, the beach is amazing.

On the other hand, the staff is not always polite or helpful (they almost look annoyed). When we had an issue with our room door not opening, the golf cart driver left us without waiting as requested, leaving us stuck with our 1 year old baby far from the lobby.
At some bars, staff hide to avoid taking orders, and you have to insist to be served.

Leisure Family_with_children

6/10

Pleasant

25 Aug 2025

Sveto

When we arrived main pool was under construction. Front soo

8/10

Excellent

13 Aug 2025

sintia

We had a very good time at the resort , the part it’s beach was very bad , with a lots of seaweeds and bad smell

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Arom

We wanted it to have more traditional food from DR but everything awesome for families

2/10

Poor

02 Jul 2025

Yuliet

Dirty pools/ Poor maintenance/ No A/C or clean water/ No bottled water for kids/ Rude service/ Stolen items/ Unsafe for children//

I want to share my experience so others don’t make the same mistake. If you're traveling with kids or simply want a worry-free stay, do NOT book this hotel.

At first, everything looked nice—great lobby, food seemed fine. But by 7 PM on the day we arrived, problems began. We paid extra for a beachside suite. The beach wasn't usable due to sargassum, but we were okay with the location. However, the A/C wasn’t cooling. We called maintenance twice that night, and finally at 11 PM, they admitted it was a cold water pressure issue. Instead of moving us, they let us use a different room just for the night. After a full day of complaints, they moved us to another room—only to find the water pressure and shower weren’t working properly either. We stayed anyway because we were tired of moving.

Water stations only had hot water for two days, and we had to walk all the way to the lobby to get it. No bottled water for kids was available—only warm or tap water.

The main pool and kids' pool were filthy. The water level was too low for circulation to work. There were many people, including children, swimming in non-recirculated dirty water. My child got a rash all over his body , a really bad rash that it has to be from the pool because it happened during our stay

We asked about it to an employee at towels station and were told the main pool was under mainte

4/10

Poor

16 Jun 2025

Mariya

Probably this is was my worst stay. We checked in at 4pm. When we came to our room - it wasn't ready and we had to wait for 30 minutes. We ordered a room with two beds (for me and my son) but instead we got a room with only one bed. The next day power on our room totally went out. Repair men were spent a whole day trying to fix this major problem. When they finally fixed a power we found out that Air Conditioner is NOT working. So. Half of the NEXT day repair men were trying to fix an air conditioner without any success, so we called to desk and requested a room change. They agreed to our request and asked us to be ready for pick up and transfer to a new room. We waited for 4!!! hours in a room, waiting for a transfer... Finally we got transferred to a new room, which had no problem, except one - staff mostly \"forgot\" to clean our room on a daily basis. How could all this happened? Iberostar Bavaro is a premium hotel. I was expecting at least a normal service, which we didn't receive at all. Very sad. Also. Please add more chairs near a pool. They were all occupied before 9:am. Our family was a loyal to your hotels in Dominican and Mexico (at least 15 stays in the last 15 years), but now we will think twice before we decided to go into any of your hotels again.

Leisure Family

8/10

Excellent

17 May 2025

Oksana

It was good hotel with perfect food, but not friendly stuff. All time I feel like they wait, when I move from hotel.

Family_with_children

4/10

Poor

17 May 2025

Flor de Maria

Unhappy workers, impolite “hola” when they walk by you. A slow service when you check in.

8/10

Excellent

15 May 2025

Jody Clay

Awesome staff and really nice beach.

Leisure Family_with_children

10/10

Exceptional

07 May 2025

Deborah

I loved t b e staff, the shows and the beach. The food was a little less tasty than i expected, and more music and activities would have been desirable. All in all it was a great resort.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Gail

The resort was large and very well maintained. We enjoyed the food and beverage. Grey in Guest Services and Mayelin at the pool bar were so wonderful. They really know what hospitality and service are and made our stay great.

Leisure Family_with_children

10/10

Exceptional

22 Apr 2025

azhand

Wonderful resort. Will come back!

Leisure Family

8/10

Excellent

21 Apr 2025

Gamal

Liked:
-Beach is excellent, clear water, clean sand, beach gear, and bars for drinks and snacks.
-Cafe.
-Room service.
-kids enjoyed the pools.
-Room location, layout and its size.
Disliked:
Very limited lights in the room.
Only 2 wall outlets and were not functioning.
AC unit is very old and super noisy, specially at night
Beds were not comfortable.
Restaurants are always booked, we were not able to make any reservations, so food option for us was very limited to buffet (not too many options either) and two other restaurants were were not interested. Likely, food wasn't a big deal for us and we still enjoyed our time.

Overall we would stay at the same hotel again.

Leisure Family

8/10

Excellent

17 Apr 2025

DAVID ALEXANDER

Beautiful resort! Would have been a 5 star had we not had a couple of disappointing moments with a few members of staff.
Would definitely visit again.

Leisure Family

8/10

Excellent

16 Apr 2025

Magaly

The property is beautiful. The food and service was excellent. The only thing that was awful was that all the pillows smelled like head sweat horribly. We had to ask for them to be changed. We have never experienced this problem.

Leisure

10/10

Exceptional

16 Apr 2025

william matthew

I was looking at a few different resorts and decided on Iberorstar Selection. I'm going to use this review to dispell some of the negatives i read about in other reviews:

1 - Food -

Better than expected. Lots of options. At lunch there was always pizza and burgers at the grill, a pretty legit salar bar (including stuff like beet hummus) a make your own taco bar and then some rotating stations. There were some different ceviches one day that were great. Paella was available at a lot of meals and it was also very good. We got dinner at Brave steakhouse one night and it was also good.

2 - Pool

Not very crowded when we were there. No issues getting loungers. We spent a lot of time the quiet pool and bounced back and forth to the ocean. There are bars by the pool and i never had to wait for a drink.

3- Timeshare presentation. This was only brought up to me once and it was when i was looking to book the Monkeyland excursion. They said if i see the presentation i can get a voucher. I just told them i'm only here for a few days and want to maximize my beach and pool time and they left me alone. Just be firm.

4 - roaches/waterbugs -

In 5 days one made its way into out room one time. To be expected in a tropical area. I will also note we did not eat or bring any food into our room.

5 - Vendors-

There are some walking up and down the beach but they never bothered us or came up to our loungers.
Overall my family and i were satisfied with this resort and would return.

10/10

Exceptional

04 Apr 2025

Katherine

This was our 3rd time back at the iberostar Bavaro suites. We love the food, the set up next to the beach and the staff.
In my opinion you get a lot for your money at this resort. All of the restaurants that we went to had delicious food options and we were very happy. Please keep in mind that the clientele is international so there are things you may not typically have in the United states but there are many options.
Italian and the steak house are the restaurants that they gave us reservations to. Mexican and French were open to all and we could not get into Japanese.
The beach is gorgeous and we had no problems setting up under a hut every day. Vino was great, he brought drinks directly to us on the beach every day!
We did not set up at the pool. However, I did noticed that the chairs were all full each day.
Cons:
Yes, as wonderful as this resort is, there are some things that may be a deal breaker for some. The most annoying thing in my opinion is that they make you sit down with a “concierge” to book all of your dinner reservations. Out of 6 nights we were only given reservations for Italian and steak house. Concierge will try to upsell and if you don’t want it you don’t get your dinner reservations. Room was clean and comfortable but probably in need of a renovation. We spend most of time on resort so we were not picky. Spa- we loved upgrading and using the sauna/steam and cold plunge daily. Gym= beautiful and new. Entertainment = not good but something to do.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Verified traveler

Never wanted to leave

Beautiful property, great location, great food. Wish we could have stayed longer.

Friends_and_family Family

10/10

Exceptional

20 Feb 2025

George

We spent a nice week at this hotel and it was just fantastic. The grounds are green and luscious, very well taken care of. The villas are so close to the beach and the property is easily walkable. We always found many choices to eat for breakfast, lunch and dinner. We do eat pretty healthy though, lots of fruit, vegetables and fish, the kids did find some fast food options too. We chose not to go to the restaurants and just use the buffet. The staff is so friendly, especially our servers Sofia and Yoselin, they made us feel welcomed and taken care of. The pools are clean and just beautiful, the kids spent majority of time there. The beach is just breathtaking, plenty of beach beds to choose from.

Leisure Family_with_children

10/10

Exceptional

29 Jan 2025

Jennifer

This is 5th time in Punta Cana and second time at this resort. It’s our favorite by far.

Leisure Friends

2/10

Poor

23 Jan 2025

George

Quality of services has definitely declined in the last 3 stays at this resort. Absolutely horrendous.

Leisure Self

10/10

Exceptional

10 Jan 2025

Alla

Very nice place to pick for your vacation. Iberostar is the best. Looking forward to come back soon.

10/10

Exceptional

02 Jan 2025

Natig

It is very clean and well organized. Food options were great.

Leisure Family_with_children

8/10

Excellent

27 Dec 2024

Tanya

What works for this resort is, hands down, it's staff. All are incredibly helpful and present; they want to help you have the best time on your holiday and will go above and beyond to make that happen. The hotel is located on one of the best beaches I have ever been on: white, fine, gorgeous sand that is tended to everyday. I noted on my morning beach walks that neighboring resorts don't do as thorough a job cleaning the seaweed off their patch of sand; Iberostar Selection Bavaro does this and more.

The gym is amazing: clean, modern and filled with all the up-to-date equipment you never seem to be able to find at any hotel. Classes are offered to one and all, and are good fun (particularly the Zumba class). The tennis courts are in good shape too.

Where the property slightly let's itself down is on the quality of food. It seems to be an almost Herculean task to maintain the quality given the number of people being fed. Some food was flavorless, too oily, etc. Having said that, there was plentiful fruit on offer and freshly made food, ie omelettes, etc offered if you want to avoid the fried food offering. Plates seemed to be an issue...sometimes there are plenty and other times quite a few people seemed to be waiting for plates to be brought out to the buffet. We dined at the Italian one evening: the steak was very good, but the cold roasted potato slices detracted from the overall enjoyment of the meal.

Overall, recommend this resort. The staff make it special.

Leisure Family

6/10

Pleasant

26 Dec 2024

Brayden L

DO NOT use the casino. My son was given counterfit money after winning. He took that to the Hard Rock the next night and was nearly arrested when trying to use it on the Black Jack table. The resort is decent and they did a nice job decorating for Christmas. Our housekeeper was excellent. The other staff is not as friendly as they could be. Darlyn in check out was great and moved us thru very quickly and gave us an upgrade we wanted. The food is just ok but the French Restaraunt was awful. My husband got rancid meat and got sick. A group of 9 of us and all food was quite awful there. Leonardo the concierge comes across very friendly at arrival but once he realized we were not going to do a timeshare presentation he was no longer accomodating whatsoever when trying to make reservations etc. Not a great place for young adults. No entertainment for them in the evenings. We hoped for a beach party, Foam party, White party, anything! Nothing was provided for them to do so they went to that casino and were basically robbed. Geraldo at the beach was extremely friendly and the beach bar servers were also great. Probably would not go back here but would choose the Hard Rock for the young adults in our group.

4/10

Poor

26 Nov 2024

Mhia

Will never stay here again. Food is great. Cleaning staff is awful.

Leisure Family

4/10

Poor

13 Nov 2024

Colin

Most of the staff weee amazing, pool was great, swim up bar was always a vibe and the beach/ocean were very close, clean, and fun

Leisure Family

6/10

Pleasant

12 Nov 2024

Junior R

10/10

Exceptional

11 Nov 2024

Joanne

2nd time here with my husband and children and we loved it even more this time.

Leisure Family_with_children

2/10

Poor

09 Nov 2024

angel

Be very careful when booking with teenagers
When I got to the hotel they charged me 1200 dollars for my two 16 year old kids
Booked through Expedia
15 and up it has to be booked s adults
would never go back there again

10/10

Exceptional

21 Oct 2024

Elizabeth

My husband and I stayed there in October 11,2024. They need to have more Hispanic options for food ! Ocean and pools were clean and beautiful! They need authentic Latino food !!

Leisure Family

10/10

Exceptional

19 Oct 2024

Edward Stanley

We loved the beach accessibility from the beachfront suites. If there was one complaint it would be that the air conditioning seemed to get weaker as the week went on. Nobody ever came to fix it.

Leisure

6/10

Pleasant

12 Oct 2024

DAVID

Its a beautiful place. The wayer is beautiful, lobby is nice.
The rooms are a little \"tired\". Need a little updating and love. The food is a solid 5 out of 10. Its not bad but not geeat.
The one main negative is, when i go on a vacation, i dont want to be bothered with sales pitches and people in the hotel, the beach and staff trying to sell me stuff. I just want to rest. Maybe its a cultural thing, but i didnt want to be bothered about sales pitches about their new hotels or folks selling arts or crafts on the grounds or beach .
This hotel is not bad its just not what i would call a 5 star like its advertised as.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Susan

The food was amazing, sooo many choices and everything delicious. The staff were friendly and helpful.The grounds were immaculate, so well maintained. The golf cart transportation was very convenient and the drivers were so friendly and polite. One of the best vacations ever.

10/10

Exceptional

26 Sep 2024

Carlos

Great in general.

Leisure

6/10

Pleasant

19 Sep 2024

Kim

The whole property runs on an app. They don’t have any physical maps or anything. It was very frustrating to have to be on your phone all day to navigate. Additionally, we needed some thing from client services (toothbrush, robes, towels) little things but important. And we completed the in app request and nothing happened. We chatted with guest services through the app 3 times and still didn’t receive the items and complained once in the app because we didn’t get them and because of that it prompted a phone call and we explained we were just looking for some towels (literally only had 2 and no hand towels at all) and toothbrush, robes. And they said no problem we will send them now. And they never came. It became comical, thankfully it wasn’t something critical. We gave up after that. We never did receive the items.
Other then that the staff were very nice , alothough a large percentage of them did not speak English and communication was quite hard.

10/10

Exceptional

09 Sep 2024

Oleksii

Everything was very good

Leisure Family_with_children

10/10

Exceptional

07 Sep 2024

Enejda

Rooms need a bit of updating but otherwise our stay was great, staff is trained well to take care of guests; the food variety and quality is very good, especially the restaurants for dinner. I like that this resort has umbrellas on the beach as not all resorts do.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2024

SANJAY

Food and stay and enough clear water beach walk.

Leisure Family

10/10

Exceptional

29 Aug 2024

Luis

Service is awesome… Manuel, Rafael, Domingo and Luisa were excellent. Definitely will be back multiple more times

Leisure Family

2/10

Poor

27 Aug 2024

Samantha

Horrible

8/10

Excellent

18 Aug 2024

Ayesha

Large property. Lots of choices for dining. Many activities. Staff is very pleasant.

10/10

Exceptional

15 Jul 2024

Maritza

Excellent place for vacation

Family_with_children

6/10

Pleasant

10 Jun 2024

Hector

The natural area (beach and gardens) excellent
Food was poor, especially the buffets

Leisure Partner

4/10

Poor

09 Jun 2024

Jennine

Grounds are well keep and cleanliness. The A/C does not cool the room and I have talked to a few people in the resort who said the same thing. Sheets had a blood spot on them and I asked for clean sheets and they never sent someone until the next day.

Leisure

6/10

Pleasant

07 Jun 2024

Sury Saday Samper

I sent a message a few days ago already. Our rooms air conditioning and our parents room air conditioning was only working at half capacity. We advised the front desk and they did nothing. It was very uncomfortable the whole trip as it was immensely hot and humid. As we both our fridges were at had capacity. The drinks were room temperature. The bathroom had a terrible smell from the drain in the shower. The food was great and the beach was wonderful. The service was okay.
We were just disappointed with the air conditioning and fridges in both our rooms. And the terrible smell in only our room. Besides that the trip was good.

Leisure Family_with_children

2/10

Poor

30 May 2024

Tanya

The hotel has BED BUGS!!! I complained to Management and they finally moved my room. The second room also had bed bugs. My two friends were bitten, however, I slept on the sofa because I was afraid that I would be bitten again. I would NEVER stay here again. They didn’t even bother to compensate me for the trouble. I have bites all over my body. My birthday weekend at this resort was TERRIBLE

Leisure Friends

10/10

Exceptional

30 May 2024

Katrina

Staff and food was amazing! Clean too!

Leisure

6/10

Pleasant

29 May 2024

Sebastien

Food was not good and there were a lot of families

Leisure Partner

8/10

Excellent

25 May 2024

Mary Sharon

nice resort. rooms are a bit warm and nothing ever dries in there, even when hanging a bathing suit, it stays wet. sliding door very difficult to open and lock. beach was well maintained and beautiful. pool areas clean and nice. drinks were weak at all bars except the lobby bar. the reservation system is not well run. ended up having dinner at the buffet more times than we would have like to due to not being able to get in anywhere else. i think all restaurants should have required reservations. i witnessed many upset patrons on long times waiting to eat at a restaurant. the staff was lovely and friendly. overall, very nice time.

Leisure Family

10/10

Exceptional

24 May 2024

Sandra

Beautiful people very personable.❤️

Leisure Family_with_children

10/10

Exceptional

21 May 2024

Cathal

Everything

Leisure Family

10/10

Exceptional

10 May 2024

allison d

Perfect vacation for with or without children. So much to do. Beautiful beach and fun pools. We be back.

Leisure Partner

8/10

Excellent

03 May 2024

Jorge

It was a great experience overall

Leisure Friends

8/10

Excellent

03 May 2024

james

Grounds were beautiful! Very walkable area with everything only a few minutes away. The beach was just beyond the pool in close proximity. Very comfortable rooms but the air conditioner could have been better! Staff was super friendly and helpful!

Leisure Partner

10/10

Exceptional

18 Apr 2024

Antulio

Great food. Excellent customer service

Leisure Partner

10/10

Exceptional

16 Apr 2024

Maria

Wonderful place to relax and enjoy… great place for family with children. The staff is super friendly and nice.

10/10

Exceptional

12 Apr 2024

Holly

This resort was FANTASTIC!!!! I traveled with my two teenagers and we had the best week! The rooms were lovely and spacious (and very clean!), the restaurants were all delicious…we particularly enjoyed the buffet which had a different theme every night so there were plenty of different choices. The grounds were incredibly beautiful and well maintained. The front desk service went above and beyond…we didn’t end up with a double bed room for the kids like requested so they brought in an extra mattress and set it up! They were also quick to fix our safe when it stopped working and my shower when it was clogging. They also gave us an extra hour at checkout time for free. I cannot say enough about our stay and the staff! Worth every penny!

Leisure Family

8/10

Excellent

10 Apr 2024

Remidios F

We enjoyed our stay. The beach is beautiful and they take great care of the property. The staff was excellent. We loved all the places to grab food and drinks and loved the ice cream shop need the pool. The only issue I had was the cleanliness of the room. When we checked in, the bathroom was not very clean and the bed sheets had stains. It was eventually fixed but was a little frustrating. A wonderful vacation!

Leisure Family

8/10

Excellent

10 Mar 2024

anne

Beautiful kept hotel and grounds. In some areas the staff let it down. Although the rooms were cleaned daily sometimes they were not properly cleaned.

Leisure Family_with_children

6/10

Pleasant

29 Feb 2024

Xinyan

we have quite some mixed feelings about stay there.

Pros: staffs are overall friendly. beach is great. buffet is above average. 24-hour coffee store is a plus (when room service becomes unavailable after 11:00pm). Also for us it is safe to walk around in the hotel area.

Cons: toilet flushing system is really really really poor, lacking pressure to flush down properly. Imagine when it's not cleaned, and you need to wait for an hour so that there's enough water and then you try flushing again, but still impossible to .... (it is really a nightmare)

Room smells like mould, everything feels moist.

There's no bottled water provided - we are given two bottles (seem filthy so we did not use it) to get water from a \"station\". To be honest it is a little ridiculous.

Some restaurants are good but reservation can be difficult, and options on menu are quite limited.

Leisure Partner

10/10

Exceptional

21 Feb 2024

George Dimitrios

Amazing family friendly property with great food and many entertainment options.

Leisure Family_with_children

10/10

Exceptional

18 Feb 2024

Rox

Good food! The animation was great! It was a relaxing place. I would recommend it!

Leisure Friends

6/10

Pleasant

05 Feb 2024

Suzy

Poor entertainment, frustrating dinner reservation experience, food was fair at best

Leisure Partner

6/10

Pleasant

29 Jan 2024

Diana

Facilities are old, however kept ok.
Food was good, better than other hotels (even pricier ones)
Someone in my party got a terrible stomach bug, we think from ice water at the bar.
Beach was lovely
Pool felt crowded

Leisure Family

8/10

Excellent

10 Jan 2024

Melissa

The hotel decoration was beautiful. The food was delicious and different.

The bedroom needs to be clean better and the bathroom as well

I had one issue with one of the driver’s that had preference over other guests. I was waiting to be taken to my room and the driver took other guests that came after me which was very disrespectful

Leisure Family

10/10

Exceptional

05 Dec 2023

Sangyoon

Best vacations coming here from the food the people the workers they have all made it one of the most memorable experiences I have had.

Leisure Partner

10/10

Exceptional

27 Nov 2023

Laura

This is our third time at Iberostar Selection Bavaro and we love it!

Leisure Family

10/10

Exceptional

21 Nov 2023

Kenneth

Everything was so nice and convenient. The staff was so friendly.

Leisure Family

6/10

Pleasant

09 Nov 2023

Dominic

If you have any sort of food sensitivity or allergy, please be warned this resort is not equipped to take it seriously. Every single meal I would start by showing them in both English and Spanish on my phone that I have a food allergy. Every single meal, without fail, I would inevitably get my allergen served to me. It was extremely dangerous and made me overall feel uneasy. Also - the room had a lot of bugs and even a gecko due to the clearance on the door being too tall and the door leading straight to the outside. Overall, I will not be coming back.

Leisure Partner

8/10

Excellent

09 Nov 2023

Katharine

Loved the resort. Friendly staff Felt very safe. Food was ok-not great. Easy to book specialty dinners and excursions. I would definitely return

Leisure Family

8/10

Excellent

04 Nov 2023

valentyna

People work hard trying to entertain you

Leisure Family

6/10

Pleasant

04 Nov 2023

Thomas

I liked our maid. She was very through. and kept our romm very clean.
The bad part was where our room was. on the border of another resort, which is where they played the entertainment for that resort. It was very loud late at night.
The other was the Italian and Mexican where below average when it came to selection and Quality. The concierges were very pushy, which was not appreciated
not a place I would recommend

Family

6/10

Pleasant

22 Oct 2023

Beatriz Enid Atiles

Rooms need to be updated! I called a couple times to request coffee for the coffeemaker and sodas for my son it took 3 days for the staff to provide it. Everytime we will shower the water will run all the way to the hallway we have to put towels on the floor to try stop the water. The hotel lobby is beautiful, food was delicious, better than any other hotel I stayed in Punta Cana before. The Beach is beautiful!. My main problem was with the services.

Leisure Family

6/10

Pleasant

22 Oct 2023

David

I am American and upon check-in, they had to get an english speaking clerk. All the shows and activities are in Spanish! It was very hard to communicate with staff including restaurant staff because of this. I also contracted a bacterial stomach virus and had to go to the hospital when I got home and the cause bad or infected seafood. I was even contacted by my local health department! The restaurants needed reservations even when less than ten people were in attendance! I stayed at the same brand of resort in Cozumel and it was not that way there!

Leisure Self

2/10

Poor

17 Oct 2023

Robert

Horrible time considering the fact the fact that we had to move to 4 different rooms on a 7 day vacation and we were finally moved to another resort because when we were moved to different rooms everyone of them had a faulty air conditioner and cockroaches. After moving us to a new resort we almost missed our flight because our transportation never picked us up, after we spent a lot of time confirming it with an employee who assured us we would be picked up at the new Resort We are also out 40.00 because we had to pay for the taxi after already paying to be transported to the airport. Food was mediocre at best drinks were watered down and tasteless. My husband also became ill with a stomach issue from the food and having faulty air conditioning. I definitely will not ever come back or recommend this resort There are much better options We did book through Expedia and they do not provide any any assistance if the Resort or transportation fail. I'm not sure why Expedia collects so much in fees.

Leisure Family

10/10

Exceptional

16 Oct 2023

Miriam J

Staff was always willing to help. Place was clean and great dining options
Good room service. Room was comfortable and clean.

Leisure Family

8/10

Excellent

15 Oct 2023

Jeanette F

When I checked in to this resort , I was given a room but the min I opened the door there was already 3 ladies were in the room . I went back to the hotel and he gave me another room . The AC not working And we changed room again . The restaurants has no AC at all . The Buffett is good . The French cuisine no good . The young lady her name is Narobi she is very good and efficient. The hotel shuttle from our room to the restaurant is very good

Leisure Friends

2/10

Poor

28 Sep 2023

SIERRA

Worst vacation ever!!, first night my husband took a shower and the water ran all the way out into the hall, so he had to use towels to clean it up and to stop the water from running out the shower. The room was very hot and the fridge was not working well, the beverages were barely cold. Stayed in that room(1237) for 2 nights then we moved ourselves to another room(1304)after lobby failed to get air and fridge fixed as promised after my husbands complaint.The air in the second room was just a little bit better fridge still seemed not to work as well.Next day went well and was glad we had our room changed but had to keep ordering ice to keep our drinks cold.The next day we went to the pool upon returning to room our door was wide open with the toilet detach from wall (says they're doing work to bathroom downstairs)we than called front desk to put complaint in and asked for a supervisor to come to room to show what was going on as well; his name was Francis and said he would send complaint to lobby. Later on that day we're getting ready to have dinner the lights went out for 20 mins so we left out room to see if it was the whole resort but it was only our room! As we were going downstairs notice maintenance man coming out of electric room. We went to lobby and spoke w/ head supervisor ensured she would have all construction stopped but next morning was woke up by more noise. Next day lights went out again, We were all eaten up by bugs by end of trip! Food was not good Very sad

Leisure Family

4/10

Poor

27 Sep 2023

Génesis

Un hotel en muy malas codiciones y el perosnal no es nada a lo que es el servicio de RD solo 3 personas ayudron a que pasarmos bien nuetra estadia fue una desepcion total

Friends_and_family Family

10/10

Exceptional

13 Sep 2023

Mark Antonio

My wife and I Loved everything about the property!

Partner

8/10

Excellent

06 Sep 2023

John

The property is beautiful ,the staff was excellent and the food was good I didn't like my room it looked like they had done repairs to it but did a sloppy job.

Leisure Family

10/10

Exceptional

05 Sep 2023

Maria Eva

Beautiful large property with very friendly staff. Rooms are large and comfortable. The buffet is exceptional good.

8/10

Excellent

04 Sep 2023

Ralph

Had to wait for drinks at restaurants too long. Almost finished with meals before drink arrived. Grounds where beautiful buy rooms need better maintenance. Air conditioning is rooms was subpar.

Leisure Family

10/10

Exceptional

04 Sep 2023

Michael

Incredible experience from start to finish! Great resort, food was amazing and the staff were very good. We will definitely be going back!

Leisure Friends

10/10

Exceptional

03 Sep 2023

MAHARANIE

Beautiful property and very friendly staff. We love the buffet food.