Bahia Principe Explore Punta Cana Hyatt Incl Co AI

Dominican Republic , Punta Cana
PROVINCIA LA ALTAGRACIA, Carretera El Macao Arena Gorda, TRASLADOS
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

11 May 2026

Delisaned

The room was exceptionally clean. Thanks to Manuela, the welcome at the check-in was very nice and helped us with the reservations in the restaurants. The Mongolian restaurant was a memorable experience, the food was delicious, they were very attentive. The breakfast buffet was very good, the dinner buffet was delicious. The lobby staff and the shops are very friendly. The center pool is the best, fewer people, quieter and the bartenders were a success. Honestly, I give it a 10/10, we will definitely come back.

Partner

10/10

Exceptional

08 May 2026

Ana L

Clean everything

Friends

10/10

Exceptional

04 May 2026

lucy

Good

10/10

Exceptional

03 May 2026

MANUEL

Las tienditas, demasiado costosas. Por un repelente $40 usd.

Family

10/10

Exceptional

02 May 2026

Nazifa

Mongolian restaurant was the best!!

Partner

10/10

Exceptional

02 May 2026

Joannie

I had a pleasant and beautiful stay. While the entertainment was not particularly engaging, I appreciated the nightly activities that were planned out. The male staff around the resort were incredibly helpful, welcoming, and cheerful. However, the female staff members were not as friendly and welcoming, which was disappointing. Despite this, the overall experience was positive.

Family

2/10

Poor

30 Apr 2026

Yovanny

No me gusto el hotel habian hormigas en la habitation no wife el tv no tra bajaba. Lasn toallas Viejas curtidas y manchadas no jabon para banar ..no lotion no lo recomiendo.

Partner

10/10

Exceptional

30 Apr 2026

Marisol

El hotel espectacular, todo super limpio y bello. Las amenidades excelentes y el bufet riquísimo

10/10

Exceptional

29 Apr 2026

Marisol

Todo excelente, la comida riquísima

Family

6/10

Pleasant

29 Apr 2026

Gloria

Nos gustó mucho la comida buen sabor w higiene , no nos gustó que están en remodelación y la discoteca es al aire libre el sereno en la noche es fuerte siiii, es un complejo hotelero muy grande pero no pudimos tomarnos fotos por todo el lugar ya que la entrada está prohibida si no estas hospedado ellos obviamente por lo demás todo bien
Con el hotel

Friends

10/10

Exceptional

28 Apr 2026

Lyndsey

I truly couldn’t have chose a better resort! It was everything we had imagined and more! I am so grateful for the incredible staff who made this trip even more memorable. Such a beautiful property with great amenities. The drinks and food were amazing as well! 10/10

Friends

10/10

Exceptional

27 Apr 2026

Nitzamari

El hotel súper lindo, el personal súper atento.

Family_with_children

10/10

Exceptional

27 Apr 2026

Helya

Just left a 5 day trip & ive found my forever dominican resort.
food 10/10
staff 10/10
resort grounds 10/10
already depressed to be gone.
Special thank you to Harrison.

Family

10/10

Exceptional

25 Apr 2026

Sasha-Kay

Spent spring break with my 3 kids. We thoroughly enjoyed our stay!! Will visit again

Family_with_children

8/10

Excellent

24 Apr 2026

Mailen

El hotel necesita mantenimiento en general. El buffet es bueno. Los restaurantes temáticos no los recomiendo excepto el Fish and market que si era rica la comida.

Family

8/10

Excellent

24 Apr 2026

Ronald

The pools are incredible and clean. The bar staff at the pools were great

Partner

10/10

Exceptional

23 Apr 2026

Maureen

Everything was kept so clean. Our room was beautiful and the pool was amazing

Partner

10/10

Exceptional

21 Apr 2026

Mariana

We had a wonderful time! Our room was clean, staff were great and the food was amazing! Definitely coming back

Partner

10/10

Exceptional

20 Apr 2026

Frank

Rooms are good and big the pools were great & staff helpful & friendly .

Partner

6/10

Pleasant

19 Apr 2026

Angelica

El hotel lindo las playas lindas , todo hermoso … pero de personas a personas .. muchos se los
Muchachos q trabajan en los carritos muy agradables cantan y lo
Hace sentir bien .. pero uno me dejó botada y no m quiso llevar .. luego las personas en el buffet.. los q están en las parrillas súper agradables … pero los
Que atienden más mesas es horrible atención .. no les ponen las tazas en las mesas si no no les
Pone. Cucharitas y si le pide le dicen vaya agrarrrko allá …caminan enojados .. a una senorita le
Pedí q nos limpiara la mesa porq se había ido los anteriores y casi q m
Regaña ya va señora espere .. y conversando .. y mucha gente en kamoaivina q se quejaba conversaban pero nadie reclama

8/10

Excellent

18 Apr 2026

TRACY

Property is very well maintained overall. Upgraded to the Ambar from the Punta Canta side for an adult only experience. The pool side snack bar was awful with cold and undercooked food ordered by Kiosk. Staff seemed equally unpleasant and unwelcoming. We upgraded immediately the following day to the Ambar side which was more to my liking but not the best all inclusive that I have visited by any stretch. However, notable staff members Gabriel (pool entertainment), Maiker (bartender pool & restaurant), MAMA ( housekeeping) and the male bar tender at the little beachside hut (name?) . He made the best Ice Beers with a \"dont worry be happy\" smike. The place is worth a visit. Plenty of children's amenities on the Punta Canta side for families. I would probably go to a place where there is a more elevated dining experience. But Bufffet was pretty good for a person who doesnt typically eat Buffet style. Overall, the lukewarm review for most of the service staff would probably be better if Corporate paid them fairly for all the work they do.

Friends

10/10

Exceptional

18 Apr 2026

James

Recently renovated (and still happening), and everything reflected how well done it has been. We'll be back!

Partner

8/10

Excellent

17 Apr 2026

Edwin

It’s was little pricey for that place but overall it’s was good

Partner

8/10

Excellent

16 Apr 2026

Erin Marie

Our stay was Apr 8-15, 2026.

Our room was cleaned well everyday for us. We had a small hiccup with our A/C the condensation line was clogged and the ceiling leaked and drywall fell. We were able to contact maintenance and they came quickly and repaired the issue, they were going to come back and repair the ceiling the next day but we told them it could wait until we left to be done.

We spent our time at the large pools by the ocean and in the ocean. The pools were fun and clean, except maybe the party pool with the swim up bar, but that might just be my feelings about it. I felt there could have been more loungers and more spots for shade, but we did not “reserve” chairs and each day found at least 2-4 for our crew to sit in. I wish they would reinforce the no reserving chairs as lots sat with towels in prime spots without people for very long periods of time or the entire day. Same goes for down at the ocean area.

We enjoyed dinner at Il Capriccio, Takara Asian fusion and Flame. By far our favourite was Takara. It was a nice quiet intimate dinner experience with quality food.

I have seen lots of complaints online about the construction going on, but it had no effect on our stay. We chose to avoid the middle pool because it was across from the construction and they were jackhammering out the pool deck across the road. We stayed in la Ilsa area and you couldn’t hear it. I think things will settle down once they are done jack hammering.
Overall we had a great time!

Family

10/10

Exceptional

15 Apr 2026

Maria

Todo muy bueno

Friends

10/10

Exceptional

15 Apr 2026

Fiol

just a little trouble with the room.

Family_with_children

10/10

Exceptional

13 Apr 2026

Rafael

The staff is great all around

10/10

Exceptional

12 Apr 2026

Ramon

Great pool

Drinks could be better

Family_with_children

6/10

Pleasant

11 Apr 2026

Ramiza

Pool was enjoyable, however you need to wait very long time for a drink. Room was kept clean. Staff was mostly kind but struggling with English language. Food was just okay ( many options but quality wasn’t the best). Overall it was “okay”

Family_with_children

4/10

Poor

11 Apr 2026

Barbara

Resort was completely out of washcloths and tissues. had to request bottled water every day. The description mentioned property was going to start renovations 4/10 (we were leaving 4/11) but started 4/8 and very disruptive. Insufficient number of restaurant opportunities. The buffet was extremely overcrowded as reservations were needed for any of the other seven restaurant options. The resort is advertised as having seven restaurants however they would only let you eat outside the buffet two of the seven days and reservations were extremely limited. I cancelled one of the four travelers within the required time frame but the resort/expedia did not recompense ir assist with obtaining a refund.

Family

8/10

Excellent

10 Apr 2026

Ruben

I spent 5 days and had a good time. The hotel is under major renovations. I was lucky to have one of the renovated rooms near the beach. The pool were big and clean, the food was good and the drinks also. The staff was helpful and friendly

Partner

8/10

Excellent

09 Apr 2026

Yamileth

Housekeeping daily service very poor , they didn’t leave towels and towels were in very poor condition

Family_with_children

8/10

Excellent

09 Apr 2026

Parviz

Good location, clean beach and polite stuff. The only disappointing thing was, we did not have hot water in early mornings and late nights in our room.

Family_with_children

6/10

Pleasant

07 Apr 2026

Mera Marie Son

The room gets clean daily but at times missing towels.
Staffs are not that hospitable, dismissive and not helpful at all—at times they just walked away especially when they don’t understand you. Although, some asked for help to understand you.
One of the restaurants near the main pool is dirty and disorganized, forget about getting your orders—staffs just give them to whoever comes. Waited for hours when number appears on the screen the food is not there.
Staffs in the buffet hold the cups or glasses by the rim with bare hands—unhygienic, we have to tell the staff about it and she asked another server to serve us instead of apologizing and change ways.
All these are from our experience on this specific hotel, we booked this hotel because our Bahia Principe experience in Mexico was good, especially their customer service. 😢

Family_with_children

4/10

Poor

06 Apr 2026

Satish

Worst Housekeeping in whole world.

The condition of the property, look, feel, amenities, pool, beach was fine. Here is the full review of why
I wouldn't ever go back.
1. Once you book, it asks you to check in 10 days before that allows you to reserve restaurants. 10 days comes, their app doesn't work.
Can't find my reservation, i had to call them was on hold for an hour and when i got hold of someone they put me on hold and i got somehow disconnected. Had to wait another hour until i got hold of someone.. they finally found my reservation and helped me reserve the restaurants. The app still didn't work and it didn't show any of my reservation. I let it go.

2. When we get there, check in was at 3pm. Our room was not ready. Waited till 4:45 in the lobby to check in. The check-in staff had no inclination of urgency. I had booked a family suite. Treated us very poorly. We were not rude or anything. We just asked for updates and they took their little time and it wasn't until 4:45 till we got a room finally.

3. When we got to the room, the two sofabeds were opened up and setup for us to use since this was a family suite. However, there was no bed sheets on the sofa, no pillows, and no comforter for them. The main bed had blood on the sheets. We called the housekeeping three times and they didn't show up. I went to the front desk to pick up the sheets and pillows, and they don't do it in the front desk, they just place orders on their screen to housekeeping

Family_with_children

10/10

Exceptional

06 Apr 2026

Andrew

Great value for money. Very friendly and safe

Family_with_children

8/10

Excellent

05 Apr 2026

Oswell

Clean room, newly renovated

Partner

10/10

Exceptional

04 Apr 2026

heather

Randy the bartender at the pool bar was amazing.
Manuela at check in was so nice and upgraded our stay! The buffet was plentiful and the booked restaurants were absolutely delicious! Would love to stay here again!

Partner

10/10

Exceptional

31 Mar 2026

Ekaterina

I had an absolutely amazing stay at this hotel! The property is huge and beautifully maintained — everything is clean, green, and very well taken care of.

I always felt happy, relaxed, and well-fed — the food was consistently delicious with a great variety of options. There was never a moment when I felt uncomfortable or missing anything.

One thing I especially appreciated was the transportation to the beach — it was very convenient and made getting there easy and stress-free.

Overall, my experience was incredible. I truly enjoyed every moment and would definitely recommend this hotel to anyone looking for a comfortable, beautiful, and enjoyable vacation. I would love to come back again!

Self

6/10

Pleasant

30 Mar 2026

Stefanie Marie

Great pool and beach, awesome entertainment staff. Overall resort was great and good condition but a few areas are a bit older.

A bit further back from the beach than I thought, didn’t really feel like a beach vacation but that was also kind of on us for not focusing on it

Friends

10/10

Exceptional

29 Mar 2026

Efren

Yes

10/10

Exceptional

29 Mar 2026

Lidia

I love the staff

Family_with_children

8/10

Excellent

28 Mar 2026

giac tue

10/10

Exceptional

28 Mar 2026

Johnnie

I enjoyed my stay better when I was moved to the new renovated room closer to the lobby on the first floor. Carmen and Starla were very helpful with my move. The resort has so much to do for entertainment and many restaurants to choose from.

10/10

Exceptional

27 Mar 2026

David

4/10

Poor

27 Mar 2026

GHAZWAN HIKMAT

The room is very old and unclean, a lot of mosquitoes, we switched our room due to mould and humidity in old one, new one not better , imagine bathroom with no vacuum fun , bathtub stained, getting seat at beach impossible, people book with towels their seat 6 am , totally unacceptable, nice restaurant like flame are already booked despite we tried the first minute we checked in

Family_with_children

6/10

Pleasant

25 Mar 2026

Darrien

The room overall was pretty clean, but there were rusted fixtures, and the sliding door for the bathroom kept getting stuck and coming off the track. There was a small infestation of bugs near the minibar as well. The pool was nice and the staff were helpful. There were not many Dominican food options available in the buffet or the a la carte restaurants, which was disappointing.

Partner

2/10

Poor

22 Mar 2026

kirsy

Okay just being very honest here … you can take my word or see for yourself … first I did this trip for my 16 yr daughter.. wen I arrived to check in I let them know that it was her bday and I wanted the room decorated or w.e they bring .. they did not do that , food wasn’t too good had to uber eat :( the rooms are extremely far u have to wait for a golf cart . Pool chairs were all full u have to wake up at 7am to claim a chair , staff in the buffet had a attitude.. u can’t take food out the buffet to eat in peace u have to eat inside where is overly crowded and loud I give this experience 4 out of 10 …

Family_with_children

10/10

Exceptional

21 Mar 2026

Marcel francisco

Everything was excellent. Staff was awesome, nice and very very friendly. Well recommended for families with kids. I felt safe there with my 12 and 8 yrs old boys.

8/10

Excellent

21 Mar 2026

angela

This is a mega resort—something like 30,000 people in all resorts combined which is gigantic.

Pros: great beach, pools and amenities. À la carte restaurants are great (not 5 star, but great). Buffet has tons of choices and is okay/good. Tons of things to do. Trams are excellent and staff is good.

Cons: Beach/pool chairs are all reserved by people by 7am….so stupid and really takes away from the enjoyment. Hotel needs to not allow this/remove towels. Hygiene of buffet is not great, so much cross contamination and I can imagine you could get sick from serving spoons.

Partner

8/10

Excellent

19 Mar 2026

Deborah

Grounds were beautiful. Staff was nice

6/10

Pleasant

17 Mar 2026

Artur

i think the plates wereren't very clean at the buffets

your buffets didn't vary at all int he five days were there. same 'american' theme. pretty crazy to eat the same food for five days.

need kayaks, hot tub, solar panels on property

Family

6/10

Pleasant

17 Mar 2026

Pamela

The rudest staff in all my travels… it actually became comical. I was starting to think we was having a Ed Debevics diner experience. It was weird. I can count on one hand the staff that was pleasant to deal with. I can comment any further because the staff left such a negative impression. I would never recommend anyone to this resort. and boring!! Along with the miserable staff there isn't much happening at this resort. Never again.

Family

6/10

Pleasant

15 Mar 2026

Brittany Ellen

Pool area is nice.. you will never get a chair unless your there at 6am same with the beach..
Staff are great
Don’t eat at buffet , I’ve spent 3 days of my vacation in hospital with food poisoning

10/10

Exceptional

13 Mar 2026

Samantha

Hands down the best experience I have ever had at an all-inclusive resort! The staff is incredible and treats you as more than guests, they treat you as family. From the moment we checked in (at 4am due to flight delays), we were greeted with enthusiasm and welcomed by Markos, who continued to light up our days our entire stay! The entertainment staff are also amazing and very personable, as well as all of the drivers of the shuttle throughout the property! That was an unexpected amenity that we really appreciated. Our room was newly renovated and cleaned to perfection each morning, and all of the common areas were well kept! The pools throughout the property are just beautiful and equipped with poolside and swim-up bars. There are so many dining, shopping, and recreation options with there being 7 resorts on one large property, I could have stayed for weeks and not run out of things to do. Will definitely be coming back!

Friends

8/10

Excellent

13 Mar 2026

Vincenzo

Pool was enjoyable but never enough lounge chairs for guests. One would have to get up 5 in the morning to get one.

Partner

4/10

Poor

10 Mar 2026

Maria

The staff was not helpful or friendly. They also try tricking us to attend a meeting to buy like time share. We were only allowed 2 dinners at their restaurants. The buffet was always over crowded, food was cold, service there was horrible!!! Plus long lines to get in. Poor bartender service everywhere we went. The golf cart service was horrible. The drivers pretended not to see us most of the time. We left a day early.

8/10

Excellent

10 Mar 2026

Timothy

This was a great vacation. The rooms were clean all of the service was amazing food in the buffet was good. Lots of variaty you could stick with items your comfartable with or try new things. My only complaints. Using the app was very clunky. And whats with having to look into weather or not you can get room service. I get charging an extra fee or something at different tiers but to not allow you to order at all?

Self

6/10

Pleasant

10 Mar 2026

Brian Richmond

Clean rooms and pool. Very busy and lots of waiting in line

Family_with_children

10/10

Exceptional

10 Mar 2026

Johannys

Room was great. Property was beautiful. Staff friendly

Family_with_children

6/10

Pleasant

10 Mar 2026

John

I recently stayed 11 days at the Bahia Principe Grand Punta Cana. The building in this area is quite old probably 30 years old and need to be renovated. Unfortunately there was many mosquitoes and nats in my room. Best to upgrade to Esmeralda or Aquamarine because these areas are newer and the staff is more attentive. Had a bad encounter over at the check in area by this employee Mr. Jorge. The check in staff at Lobby #1 were not very nice and they didn’t foo up on certain requests.

Friends

8/10

Excellent

09 Mar 2026

Keichla

Pools closed early. It woukd be nice 730pm

Friends

10/10

Exceptional

09 Mar 2026

Elena

Me encanta el lugar. Somos de los primeros clientes de este complejo, cuando abrieron el primer hotel.
Esta vez nos quedamos en el Grand Punta Cana y lo unico que me disgusto, fue la musica con lenguaje soez en el area de l piscina en donde habían menores. Entiendo eso no debe pasar por que ese y Fantasia aceptan menores. Todo lo demás fue excelente.

Family_with_children

2/10

Poor

09 Mar 2026

Caprice

Poor customer service.

2/10

Poor

09 Mar 2026

Chantale

The staff discriminated against people with darker skin tones. Did not clean room had to beg them to bring clean towels and remove trash and used cups from the room.

Friends

8/10

Excellent

08 Mar 2026

Rafael

Todo excelente. Mi unico complaint es que dejan fumar en areas en donde hay personas. Me siento en una mesa en el lobby en donde es area de no fumar y todos alrededor del area fumando. Le pido que prendan el abanico del area para que sacaran el humo y no lo prendieron. No puedo estar en area de fumar por capricho, es por condición medica.
Otra cosa que entiendo inaceptable es que permitan musica con leguaje obsceno en la piscina de niños. Entiendo debe haber mayor respeto a ellos.

Friends

8/10

Excellent

08 Mar 2026

barry

Better book ala carte early or it’s dinner at 10.

Family

4/10

Poor

07 Mar 2026

Dennis Randy

We had 5 days of issue after issue. Our room had a massive leak from the ceiling, flooding our room 3 times. Each time they would come to “fix it” and hours later it was pouring through the ceiling again. We had two bedroom/bathroom suite and the second bathroom shower was unusable and the first bathroom had double sinks with only one that worked, those sort of defeated the purpose of paying for a suite. They couldn’t move us due to over booking the property but gifted us a fruit basket and some champagne for our inconvenience.

The buffet food wasn’t good, it was cool in temperature, no matter what you got and the à la carte restaurants were impossible to book, for a party of 2 or 4. However, we did make it to Tequila and it was wonderful. Refueled us after barely eating for a few days.

The drinks were mid (typical resort quality) but the bartenders were SLOW and the lines were unbearably long.

The grounds weren’t nicely kept, There was an abundance of trash everywhere.

The beach was the highlight, it is what tropical vacation dreams are made of.

Family_with_children

6/10

Pleasant

07 Mar 2026

Nataliya

No towels

Friends

6/10

Pleasant

06 Mar 2026

John

Clean room, pools were great. Drinks were inconsistant! Food was only ok. All 4 of us in our group had stomach issues most of the week. The Mongolian grill was absolutely the best!

8/10

Excellent

05 Mar 2026

Syeda fatima

Everything good except food at buffet

6/10

Pleasant

05 Mar 2026

Manana

We stayed at this resort from February 10th to February 28th. The resort is huge and very crowded. We had to wait in line to get to the buffet. The food was very good and varied, but the service left much to be desired. The rooms are large and clean, but what was surprising was the lack of drawers and doors on the cabinets. And the most annoying thing was that to get a spot by the pool or on the beach, you had to be there no later than 7 a.m. And even then, you weren't guaranteed to get one. There was no one there, but all the sun loungers and chairs were already covered with towels.

Family

4/10

Poor

05 Mar 2026

Colin

Property was clean, staff was a mix between friendly and rude. The food was horrible, us and our friends all had stomach issues for 4-5 days. The all inclusive was very miss represented as only 1 type of beer was included and the liquor selection was limited. I don’t believe domestic beers and base level alcohol should have been a up charge. The restaurants were mostly booked when we arrived and we have to select from remaining which 2 out of the 3 we selected were very disappointing. We talked to some quests that had been to resort before and they stated that it was disappointing this year and they won’t be back. We also will not return!!!

Friends

6/10

Pleasant

03 Mar 2026

Gabrielle

The staff were very nice and the property was clean but the room smelled moist and the bathroom wasn’t clean at all

Partner

10/10

Exceptional

01 Mar 2026

Glenda

My room Very clean old people very nice I like

4/10

Poor

28 Feb 2026

René

Just too busy

10/10

Exceptional

27 Feb 2026

Kira

The room was very clean (and i’m very OCD) and the staff was helpful and kind! I recommend this resort, the food was good. Only complaint was that you are limited to only eat at 3 of the restaurants and there was no option to pay to eat there (had to eat at communal buffet).

Partner

6/10

Pleasant

27 Feb 2026

Brian

If you are looking for a quiet resort this is not for you. It is crazy busy. The buffet is nuts no plates, no cutlery, and hard to get a coffee in the morning. The rooms are nice but housekeeping is hit and miss as well as the stocking of the mini fridge some days it was other days it wasn’t. The pools are nice and the beach is awesome but there are the ignorant people that have to save chairs and never use them or show up 4 hours later if not more. The staff are nice and for the most part helpful. I like the Bahia chain of hotels but will find a quiet one for our next trip.

Family_with_children

8/10

Excellent

25 Feb 2026

Wilson

The staff was unreliable. At the buffet.

Partner

8/10

Excellent

19 Feb 2026

Ewelina

We had a great time with the kids. The beach was sandy and the water was blue. The rooms were very nicely cleaned. The check in could be improved. We were waiting in one lane to get the bracelets and then they told us to get on the second lane to get the bracelets to work. The other thing that could be improved is to get not used plastic cups for the beer or drinks. We didn’t like the idea of washing the plastic cups. The beer should be in the glass to drink.
We all got food poisoning the last day. We were all eating different things though. Also there was no sparkling water if asked to bring it to the rooms.The check out was nice and easy. Overall was nice.

Family_with_children

10/10

Exceptional

19 Feb 2026

Kurstin

Fantastic time with the family! Truly a memorable experience

4/10

Poor

18 Feb 2026

Komal

Very crowded couldn’t get a seat on the beach chair. We woke up at 8 o’clock to get a seat at the beach couldn’t find one couldn’t find one at the pool when you called for ice. They said you have to go to the main office to get the ice, they can’t bring it to you when I call for some more beer they complain that I had too many beer.

Partner

10/10

Exceptional

17 Feb 2026

mahlet

Very good

6/10

Pleasant

16 Feb 2026

marcus s

Room was very nice. Resort is nice. Lots an lots of people at the pools and that the beach. Be there with your towel at 7am. Food is terrible. 6/10 overall for the entire stay

Leisure Partner

10/10

Exceptional

15 Feb 2026

Abedalrahman

The best experience ever 😍😍😍😍

8/10

Excellent

15 Feb 2026

matthew

Fun stay, very hard to find chairs at the beach or pools. If your only English speaking the communication barrier is obviously not the best but that’s to be expected going to a foreign country. Buffet and restaurants not very good.

Leisure Partner

8/10

Excellent

13 Feb 2026

Amir

Yes

2/10

Poor

12 Feb 2026

Mehmed

Wouldn’t recommend to anyone. Food was awful, rooms smelled sooo bad. They sprayed pesticide chemicals at 9pm one night and it was so strong but they didn’t want to switch our room. Staff is also not friendly like other DR resorts.

10/10

Exceptional

12 Feb 2026

Ahmed

All was good, from reception at the lobby, room was nice and clean, staff were friendly and helpfull,

4/10

Poor

11 Feb 2026

Jessica

Staff was so unpleasant, very clearly hated their job. Pool water was cold as ice! The temperature while we were there was already chilly so not sure why they wouldn’t heat their pools up. Food was gross, caused us to get sick. They ran out of pool towels one of the days we were there. Room clean up seemed like nothing more than making of beds. Bedroom bed had no blanket nor duvet, just a sheet.

Wouldn’t recommend this place to my worst enemy.

Leisure Family_with_children

10/10

Exceptional

11 Feb 2026

Elena

From the beginning to the end it was a fantastic stay, the staff everywhere made us feel very welcomed and were very helpful when asking questions or making reservations for dinners at the restaurant. We recommend this hotel and we’ll be back!

Special kudos to William, the bartender at the main lobby, he is the best!!!!

Business_and_leisure Partner

4/10

Poor

10 Feb 2026

Suzanne

Mainly the bugs. Mosquitoes or whatever. It was horrible. Need to spray for them. Also way to large of a resort for us. Too small beach area, too many people not enough beach lounge chairs

Leisure Friends

6/10

Pleasant

08 Feb 2026

Jody

Staff were friendly enough but some could use some enthusiasm reminders. The pool bar staff did not seem to like their job. Front desk people were very friendly and inviting

Leisure Friends

8/10

Excellent

05 Feb 2026

samir Hassan

Everything was good except for the leaking sealing from the rain that makes the room smell like molde . But overall everything was good

Leisure Family

2/10

Poor

05 Feb 2026

Stephanie Marie

Room was full of mold

Leisure Friends

2/10

Poor

04 Feb 2026

Matthew

There was a significant security breach in our room. It may employee entered our room without knocking while my partner was coming out of the shower naked, I started yelling at him to get out of the room and he stood there like he couldn’t hear me he was attaching a sign to the back of the door and he would not even turn his head to look at me.

I filled out a security incident report

I will not be available for the next 30 days as I am Amend doing a medical treatment program, but I expect the hotel to at the minimum refund to the fortnights that we were there as my partner was unable to feel safe in our room and had a hard time sleeping and even being at the resort after this happened

6/10

Pleasant

03 Feb 2026

Sotiraq

Staff

Leisure Partner

6/10

Pleasant

02 Feb 2026

Irfeta

Food

Leisure Family

2/10

Poor

29 Jan 2026

Juan

Dirty

2/10

Poor

27 Jan 2026

Jaykumar

While the rooms were excellent and well maintained, the concierge and front desk service was extremely poor. I requested an extra blanket three days in advance and only received it three days later, which is unacceptable.
During my stay, I was injured and advised by a doctor not to walk, yet the resort did not even have a wheelchair available. This lack of basic guest support is concerning, especially in a resort setting.
Additionally, the check-in process took over an hour and a half, which reflects very poor organization and guest handling.
My low rating is solely due to the concierge and front desk service. The rooms and cleaning staff were good, but the overall experience was significantly impacted by the lack of responsiveness, preparedness, and basic service standards.

Leisure Family