Name: Occidental Caribe All Inclusive
Address: Carretera Macao - Arena Gorda, Playa Arena Gorda, 23301, DO

Occidental Caribe All Inclusive

Punta Cana · Dominican Republic

Carretera Macao - Arena GordaView location

100 reviews shown

10/10

Exceptional

20 Jul 2026

Jose Antonio Serrano

Todo cómodo los show super y la atención 10 de 10

Family

8/10

Excellent

20 Jul 2026

Sandy

The air conditioning at the hotel was below expectations.

Family_with_children

4/10

Poor

20 Jul 2026

Ayman

I was disappointed with my stay at this hotel. The property was extremely crowded, which made it difficult to enjoy the facilities and created long waits throughout the day.

The cleanliness also fell below expectations. At the buffet, I was given a cup that still had lipstick marks on it, which was unacceptable. In my room, it appeared that the bed sheets had not been changed properly during my stay.

Housekeeping was inconsistent as well. Fresh towels were not supplied every day, and basic items such as sugar for the coffee station were often not replenished.

Finally, communication at the front desk was frustrating. Many reception staff were unable to communicate effectively in either English or French, making it difficult to get assistance when needed.

Overall, this stay did not meet the standard I expected. I hope the hotel addresses these issues by improving cleanliness, housekeeping, staff training, and guest communication.

Family

6/10

Pleasant

19 Jul 2026

Jacob Patrick

Food and service weren’t good

Friends

10/10

Exceptional

17 Jul 2026

OLGA

Dinner reservations was not included

Partner

4/10

Poor

15 Jul 2026

Shanielys

El servicio al cliente estaba malo, solo algunos empleados te trataban bien. La comida no era la mejor calidad ni sabor para nada, el servicio en las mesas del buffet es Fatal primero te ahogas y luego llega tu bebida. En la barra la elaboración de los cocteles no sabían bien. Solo me hizo unos excelentes cocteles y buen trato la bartender Samantha. Desde que llegas y te asignan el mayordomo, te dice que es casi imposible reservar en los restaurantes, no te la ponen nada de fácil cuando lo único que uno como turista quiere es disfrutar lo que ya uno pagó. He visitado el país anteriormente y definitivamente este hotel no lo volvería a visitar ni a recomendar.

Friends

10/10

Exceptional

14 Jul 2026

Barbara

I had an amazing stay at this resort! The property was beautiful, clean, and very well maintained. The staff went above and beyond to make us feel welcome, and their hospitality truly made the experience memorable.

The rooms were comfortable, the amenities were excellent, and the location was perfect for relaxing while still being close to local attractions. Whether you're looking for a peaceful getaway or a fun vacation with family and friends, this resort has something for everyone.

Partner

6/10

Pleasant

14 Jul 2026

Dayani

I won’t be coming back to this hotel.
Pros: beach, breeze and spa
Cons: outdated, could be cleaner, food variety

Family_with_children

10/10

Exceptional

13 Jul 2026

Javier

Excellent

Family

8/10

Excellent

12 Jul 2026

JUAN

Muy buena atención del mayordomo Dionisio y la empleados muy agradables

Family_with_children

6/10

Pleasant

12 Jul 2026

claudia y

I was very disappointed with my stay at Occidental Caribe. The air conditioning was a major issue because it was locked at 26°C, and guests could not lower the temperature. The room was uncomfortably warm, making it difficult to sleep.

The towels were old, worn out, and definitely need to be replaced. On top of that, the food was very poor. There was very little variety, and the quality and taste were far below what I expected from an all-inclusive resort.

Overall, this hotel did not meet my expectations, and I would not recommend it unless these issues are addressed.

Family_with_children

8/10

Excellent

09 Jul 2026

Marisol

Me gustó muchísimo todas las actividades diarias que habían, todo limpio y bello, los empleados bien atentos y serviciales. Lo único que deben mejorar es las comidas del Salad Bar, la comida no tenía buen gusto.

Family

4/10

Poor

08 Jul 2026

Maria Caridad Martinez

The rooms are very outdated, not clean as I am used too when staying at hotels in punta Cana. I know it was cheap but I won’t be coming back again the pizza place they have is above the snack place and I couldn’t take a pizza out I had to wait and eat it there, by the way it’s a personal pizza. The hotel needs a lot of renovations throughout. Pros the beach is good and a lot of wind so you won’t be hot. If you can afford something nicer I recommend going to a riu brand hotel. I went last month and the are amazing and the personnel amazing as well.

Family_with_children

10/10

Exceptional

07 Jul 2026

Miriam

Personally I was satisfy with everything

Friends

4/10

Poor

07 Jul 2026

Yahima

La propiedad estaba muy sucia , todo en muy malas condiciones, muchas cosas rotas , la comida no estaba muy bien que digamos, la atención al cliente si está a muy buen nivel , en conclusión lo que se paga es demasiado por lo que te ofrecen

Friends

2/10

Poor

06 Jul 2026

Edgardo

Typically I base my stay on reviews. Unfortunately, the reviews I read were not what I experienced. Although I missed my flight & arrived a day later, I called to make sure I didn’t lose my room and that it would be ready for us when we did arrive. Front desk said it would be, however, up on arrival, we still had to wait to check in because they didn’t have a room ready. Once we got to our room, the air conditioning would never go below 77 degrees or 26 Celsius. We asked the entire time of our stay to lower it by 2 degrees so that our stay would be comfortable, but they always said they would send out someone, someone came yet, the air condition never dropped below 26 Celsius. Supposively we also had a butler and were encouraged to call whenever we need something, however, there was never an answer and didn’t get I guess her welcome gift until our last day of stay. As for the restaurants, it was so difficult to get reservations because they were always full and when you passed by the restaurants, it seemed hardly used. The buffet was not too bad, but it was the same food pretty much every morning and evening. I come to Punta Cana every year, but I will say Thai hotel was the worse place I’ve ever stay at by far and will NEVER stay at this hotel again.

Family

2/10

Poor

04 Jul 2026

Luis Fernando

If you’re thinking about going to this hotel don’t the room was terrible. The AC wasn’t working. They ended up switching us to another room. That was better, but it took a lot of argument back-and-forth with staff about it. Nothing really to do at the hotel. The food was terrible not a lot of variety. The food was dry at the buffet when you go to the specialty restaurants they give you a little bit of serving. Also not a lot of places to eat you need reservations for the
Specialty restaurants The staff was rude If you’re considering staying at this hotel, be warned that the room was terrible. The air conditioning didn’t work, so they ended up switching us to another room. That room was better, but it took a lot of arguing with the staff about it.

There’s not much to do at the hotel. The food was terrible and lacked variety. The buffet food was dry, and the specialty restaurants only gave you a small serving. There aren’t many places to eat, and you need reservations for the specialty restaurants.

The staff was also rude.

Family_with_children

10/10

Exceptional

04 Jul 2026

Carlos

Should have more amenities

Friends

4/10

Poor

03 Jul 2026

Jorge

My sincere honest opinion, food quality was very poor, drinks qualities were bottom shelf, and staff never wanted to help or serve…

Family_with_children

10/10

Exceptional

03 Jul 2026

Greily

Me gustó mucho todo los servicios lo único que deben de remodelar los baños son muy antiguos después todo estaba excelente

Family_with_children

10/10

Exceptional

03 Jul 2026

Nielsi Alberto Rodriguez

Todo bien

10/10

Exceptional

03 Jul 2026

Dalila Acevedo

Mejorar en el área de comida, los utensilios no llegan a tiempo a la mesa : por lo demás todo bien

Friends

10/10

Exceptional

03 Jul 2026

Andy Lopez

Muy buena organización ,buena comida el personal super atento en todo momento y excelentes amenidades

Partner

10/10

Exceptional

02 Jul 2026

Monica

Good

6/10

Pleasant

01 Jul 2026

Angel

Me tuvieron que cambiar de cuarto por el aire el entretenimiento,la comida avían changos en la comida de la playa

Partner

2/10

Poor

01 Jul 2026

Martha

Do NOT stay there. This hotel is in shambles and in need of a serious update. The room is more of a 1 star. The bathroom had rust on the fixtures and the towels that used to be white are now gray. The hotel is seriously neglected. The food too, terrible. This is hotel is not worth it.

Family_with_children

10/10

Exceptional

30 Jun 2026

Brigitte Shilette

I love caribe! I'll be back again next year for the 3rd time!

Family_with_children

2/10

Poor

29 Jun 2026

Jorge

Maintenance all rooms are bad A/C down work they swap my room the other one shower don’t drain properly they close the beach at 6 pm they food ready bad

Family_with_children

10/10

Exceptional

28 Jun 2026

Hamid

We would recommend this resort to all.
We were impressed with the staff, the services, the cleanliness.

Partner

8/10

Excellent

28 Jun 2026

Isvert

Needs to be remodel....bathroom needs a lot of repair and renovation...
This is a new era 2026...
Everything works with internet and Wi-Fi up to date....
So I didn't see any power port that works with internet...
Needs that too

2/10

Poor

27 Jun 2026

Rodobaldo

No hay aire en las habitaciones hace tres años fuy y paso lo mismo , jamás arreglarán el problema con los aires. El calor es orrible

Family

8/10

Excellent

27 Jun 2026

Reinaldo

The staff were always helpful and friendly.
The stay was good .
Only thing to improve is the AC in the rooms , not cooling well , other than that everything is pretty good .

Family_with_children

10/10

Exceptional

26 Jun 2026

Jordan

The best resort we have ever stayed at! Amazing!

Partner

10/10

Exceptional

25 Jun 2026

GUSTAVO

Beautiful hotel the only thing they could do better is the food

10/10

Exceptional

24 Jun 2026

Berielys

The location of the buffet is lovely, the staff are all very friendly and helpful. Rooms are cleaned daily and our hotel guide Dionisio was 10/10 with all our request for meals and birthday celebrations and room service. Ask for him on your stay.

Family_with_children

10/10

Exceptional

24 Jun 2026

Alberto

Todo estuvo perfecto

Family_with_children

10/10

Exceptional

23 Jun 2026

Kristian

Wonderful place

Friends

6/10

Pleasant

22 Jun 2026

Marian

El lugar tiene buenas facilidades, piscinas áreas de estar y restaurantes. Pero muchas de estas áreas no tienen aire acondicionado y comer sin aire con calor es muy incomodo. Los baños de la habitación no estaban en buenas condiciones .. piezas rotas, lozas etc. Y mucho olor a polvo y humedad. Podría ser un lugar mucho mas placentero si le dedidacaran mas al mantenimiento de sus habitaciones y aires acodicionados.

Family_with_children

4/10

Poor

22 Jun 2026

Zuleyka Marie Diaz

Las facilidades están okay, pero hay un detalle Importante los aires acondicionados NO FUNCIONAN. Se notificó al personal y no hicieron nada por que es una situación que lleva tiempo y no la han atendido. Los cuatro días que estuvimos allí nadie nos pudo dar una respuesta hasta los mismos empleados contestaban con vergüenza.
Por otra parte la calidad de la comida es muy baja y el servicio en que te sirvan las bebidas es muy lenta en ocasiones esperando más de 15 min. Los únicos empleados que puedo resaltar es Francisco, Daribel Santana del área del bufet, fueron los únicos empleados atentos.
Fue mi primera vez en este hotel luego de haber visitado a más de 8 hoteles de la zona verdaderamente que no lo recomiendo.

Friends

10/10

Exceptional

22 Jun 2026

Ana

I loved the set up of the buffet. pool was excellent, beach was beautiful.

Family_with_children

6/10

Pleasant

22 Jun 2026

Becky

Very conflicted about this resort so I will just write the pros/cons

Pros:

Beautiful beach
Spacious beautiful pools with lots of chairs
Fun bartenders (shoutout Katherine)
Food was ok
Excursions from resort were fun and reasonably priced
The price: we got 5 rooms for 11 people for under $5800.

Cons:

Rooms were old and dirty and so noisy
Air conditioning hardly worked
Showers did not drain
Toilets would overflow
Cockroach and small lizards in room
Check in took over an hour-very frustrating
Restaurants were so slow. It would take 2 hours to get all of our food. Food was ok though

Overall, enjoyed our stay. I just would have a hard time recommending this resort to anyone. We have stayed at Majestic Elegance and the RIU in Punta Cana and would recommend those properties, but they were almost double the price of Occidental Caribe.

Friends_and_family Family

4/10

Poor

22 Jun 2026

LeSandra

Las comidas son malas y no hay variedad. Es aburrido no hay animación y en el área del lobby apenas una bocina no hay animación ni diversión. Las bebidas fatales y el servicio de los empleados pésima. El buffet no es variado y cocinan malísimo. No lo recomiendo para nada.

Family_with_children

2/10

Poor

21 Jun 2026

Eneidalice

Las habitaciones poco limpias , los aires no enfriaban. Di la queja todos los días y no me cambiaron nunca de habitación. Tuvimos que dormir acalorados. Los baños sucios , tapados y con moho. Malos olores por todos lados y la limpieza de la habitación fue pesima. En los buffet poco aseo de cubiertos y platos, comida no muy buena. En fin fue una estancia pésima pq ninguno de los días pudimos descansar bien. Le falta mucho mantenimiento al hotel y sus alrededores.

Family_with_children

8/10

Excellent

21 Jun 2026

Yvette

Todo bien !

Friends

10/10

Exceptional

20 Jun 2026

Sonia

They kept the place clean everyday.
Amenities were great. The activities coordinators and motivators were awesome.
The bar staff didn’t really share much smiles or enthusiasm to be there unless you tipped them
Dominican parole outside of the resort are full of life and very friendly

Family

10/10

Exceptional

20 Jun 2026

Adrian Quintin

Overall nice

10/10

Exceptional

19 Jun 2026

Jason

The rooms were clean and the staff was very friendly. They make a great effort to communicate with the patrons. Was very helpful with special requests.

8/10

Excellent

19 Jun 2026

Letisa

I didn’t like the fact that they didn’t wash clothes to bathe with, had I known that before I would have bought my own

Family

10/10

Exceptional

17 Jun 2026

Erica

Beautiful grounds, awesome room, just would like more late night snacks available.

8/10

Excellent

17 Jun 2026

Alison Susan

Overall was a a good trip! it’s not as bad as all the reviews or tiktok’s say. the food is horrible though

Friends

10/10

Exceptional

16 Jun 2026

Ileana Carrillo

Mucho

Family

8/10

Excellent

15 Jun 2026

Alexander

Everything was A1 after the fact but when we got there some items like, the TV wasn’t working and certain panel on the wall weren’t dusted properly. As well as the personal helper on our stay wasn’t much help since they never answered their phone. We only got someone to help us on our stay after we talked to the front desk who ever very helpful as well. So all in all 9/10 we will be coming back.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Madeline Perez

Nunca el mayordomo nos atendio

Partner

10/10

Exceptional

15 Jun 2026

Mailin

El personal súper amable muy atentos todos repito para otra vez en este mismo hotel

Family_with_children

10/10

Exceptional

14 Jun 2026

Victor

Overall it was a good experience. It was clean, room was good. Facilities were great
many things to do for kids and adults. We will back

10/10

Exceptional

14 Jun 2026

Oscar Ivan Andino

El cheff Ondri es el mejor excelente muy amable y su atención de primera! Nilson muy bueno en el servicio al igual que yaniri! Lulu muy amable y simpática. Pero Tais el nombre empiesa con T de servicio al cliente no sabe bregar con clientes necesita ser mas amable y buscar solución!!

Family_with_children

10/10

Exceptional

13 Jun 2026

Cesar Ricardo

We found everything to be great.

Family_with_children

10/10

Exceptional

13 Jun 2026

rafelina ovalle

100 % recommend

Family_with_children

8/10

Excellent

12 Jun 2026

Jeremy Rafael Sanchez

Quedé muy a gusto con mi estadía en el hotel. Las instalaciones fueron cómodas y agradables, pero lo que más destacó fue la amabilidad y profesionalismo del personal. Siempre estuvieron atentos, dispuestos a ayudar y brindaron un excelente servicio, haciendo que mi experiencia fuera aún más especial. Sin duda, recomendaría este hotel y volvería a hospedarme aquí.

Family

6/10

Pleasant

12 Jun 2026

Carey

One hour wait to check-in for a room. Only one person working the front check-in desk during peak time. Travelled a long distance to stay at your resort, the last thing anyone wants is to wait in line an hour to check-in! First impressions! Room was leaking water through the ceiling over the bathroom area. Reported it several times maintenance apparently came out but it was still leaking the following day. The toilet overflowing and needed to be plunged several times. Called twice and maintenance never showed up. Had to use bathroom in lobby area! Overall food seemed to be the same thing over and over again. I could give you a whole list of things that were a disappointment!

Family_with_children

6/10

Pleasant

11 Jun 2026

Miguel

El customer service dejó mucho que desear , no sé si es que los muchachos le pagan poco pero poco ánimo y deseos , excelente la ubicación y nuestro mayordomo que nos atendió

Family_with_children

6/10

Pleasant

10 Jun 2026

Renybeth

Excelente hotel para familias con niños. Comida muy buena, buen servicio. La discoteca 0 de 10, las habiacitaciones basicas, los baños necesitan cariño, las toallas baja calidad.

Friends

10/10

Exceptional

09 Jun 2026

Yahaira

Excelente

Family_with_children

10/10

Exceptional

08 Jun 2026

Ana Isabel Del Valle

Mi experiencia fue excelente. Habíamos leído cosas negativas del hotel y nada de lo leído nos paso. La limpieza 10/10. Atención del personal 10/10 . Comida y restaurante excelente. Los show de los mejores que he visto y su vestuario. . Cada persona crea sus propias vivencias . Los comentarios negativos nada fue como leímos. Excelente estadía. Lo recomiendo 👍

Friends

10/10

Exceptional

07 Jun 2026

Blanca

Great value for money. Exceeded all my expectations.

Family

8/10

Excellent

07 Jun 2026

Adamaris

El servicio y el personal 100 muy atentos preocupados siempre por acerté sentir bien la diversión excelente, las habitaciones limpias pero con algunas fallas por antigüedad de las cosas, la discoteca no sirve a lo único que le doy 0. En cuanto a lo demás, el teatro y los restaurantes, excelente. La piscina y la playa hermosas 💗💗

Family

4/10

Poor

07 Jun 2026

Ariana

The pool and beach were nice. Rooms were dated and finishes weren’t nice. Didn’t feel very clean coming in. AC wasn’t working in our room, couldn’t go lower than 78 degrees. Even in the indoor restaurants the AC wasn’t running. Food was ok, nothing crazy. The main buffet is primarily Dominican style food. Was difficult to get bartenders attention if you don’t speak Spanish. Small bars and it seemed like they couldn’t make a lot of different drinks. Definitely one of the cheapest hotels in the area. Only really nice thing was the landscaping in the area with the palm trees, flowers, bushes and grass. Gift shop is priced higher than it should be, obviously. All the amenities feel like they’re in the basement (gym, game room, spa, etc.) and even the casino - which had the typical casino feel with the colored carpet, lights, and mirrors but smells like a basement plus cigarettes.

Partner

10/10

Exceptional

06 Jun 2026

Leslie A Cardona

Excelent place to have relax time.

Friends

6/10

Pleasant

05 Jun 2026

Johnny

Muy buen servicio , con excepción de un mayordomo que fue asignado a nuestra abitacion nunca llegó, nunca se presentó y no esta demas mencionar que se reportó el teléfono de la habitación el cual esta dañado y nunca lo verificaron por lo que estuvimos descomunicados de la habitación de igual manera el aire acondicionado no funciono nunca por lo que fue incomodo ,

Partner

10/10

Exceptional

05 Jun 2026

Dawson

The biggest positive was the beach; ideal location, stunning views, and very clean. Additionally, the entertainment staff were very lively and fun! On the downside, the food was average at best :)

2/10

Poor

05 Jun 2026

Edilberto

Unfortunatelly my stay in the hotel is was a bad experiences:
First: the room smell to

10/10

Exceptional

05 Jun 2026

Glenda

Se pasa bien

Partner

4/10

Poor

05 Jun 2026

Breana

I’ll start off by giving a big shout out to to the entertainers like Sebastian and the others the did great with what they had ! Overall experience was terrible . I stayed here back in 2019 and remember it being so much better with food, diversity , atmosphere. And more . This time was the worse I’ve been . First the rooms was very basic with is fine but then literally no one speaks English ! No staff ! No bar tender! Nobody at the pool ! Nobody at the little events ! Back in 2019 is was more half and half then time all Spanish speaking so frustrating because they don’t even understand the context clues of you trying to explain what you’re saying ! Most of them looked like they just didn’t wanna be there each day . Food was all terrible ! They a put lunch out at 12 but half time it’s already cold ! Buffet had almost no beef or chicken mostly pork and fish and pasta ! Everyday selection! I’ve been to over 8 resorts I don’t complain at all but I had to say something about this one ! The nightclub was always smelling like sewage water and my bf said the men’s bathroom was flooded with almost a foot ! The woman’s bathroom was dirty and had large poop turds the made me really upset ! The casino was advertised to have over 40 slots they have 8 slot machines and 2 tables of blackjack nothing else in the whole casino but chairs and when you walk down there the ladies just starring into yo soul . Overall think it’s not really worth your money book elsewhere

Partner

4/10

Poor

04 Jun 2026

Brenda

We paid extra to get one of the best rooms because family members had told us that the air conditioning was poor in several of the rooms. However, the power went out, and it took about two hours before anyone came to fix it. The toilet was already clogged before we arrived, and it overflowed. It took the staff the entire day to come and inspect the problem.

There was no air conditioning or proper ventilation in the nightclub, making it very uncomfortable. Birds were landing on and touching the food in the buffet area, which was concerning.

The assigned butler made a genuine effort to assist us and provided good service. However, overall, the hotel was disappointing. The staff did not seem to give their best effort, and the level of service did not meet our expectations.

The Pizza are good..

Family_with_children

4/10

Poor

03 Jun 2026

Jose

Dentro de todo algo aceptable, pero;
1. En el lobby personal del hotel nos vendieron una excursión y luego nos llevaron a otro lugar que iba a ser la mitad del recorrido, luego de pagar $550.00us
2. Algunas de las bartenders muy repugnantes y siempre llenas de coraje.
3. Pero según crítico, también digo que la Sra. Felicia que limpia los dormitorios es toda una profesional en su trabajo y los empleados del departamento de comedor buffet’s muy atentos también.

Family_with_children

8/10

Excellent

03 Jun 2026

Johanna Hernandez

Deben renovar las habitaciones

Partner

6/10

Pleasant

02 Jun 2026

Angel

El Perzonal de hotel excelente pero el aire de las habitaciones no silben nunca enfriaron en lo demás bueno

Friends

10/10

Exceptional

02 Jun 2026

jocelyn

El aire en las habitaciones no era tan fresco

Family_with_children

10/10

Exceptional

02 Jun 2026

Roberta L

The staff was always there to support us my bulter José Rafael was always there to help will always go back there

Family

8/10

Excellent

01 Jun 2026

Ivon

La limpieza puede ser mejor los cuatro nesecita más mantenimiento la comida está súper buena los empleados asen un buen trabajo y son muy amables la barra tiene variedad de bebidas

Family

6/10

Pleasant

01 Jun 2026

Griselda

The food was not the best. Be sure to bring snacks if you can. Drinks were good. Pools were clean and refreshing. Beach was kept clean as well. Staff was super friendly and willing to help.

Friends

4/10

Poor

30 May 2026

Dorca

Cero amabilidad.. hacen cambios y no los informan rapido. Maybe es mi experiencia pero ya los habia visitado antes y era todo lo contrario. Tienen las facilidades a su alrededor en optimas condiciones. En cuanto a las habitaciones deben de tener el mismo cuidado que le dan a sus alrededores.

Family_with_children

8/10

Excellent

30 May 2026

Ramon

great budget stay

Friends

10/10

Exceptional

29 May 2026

Simon

Very honest people helpful and foods serving was great

Family

2/10

Poor

29 May 2026

Jennet

Habitaciones en malas condiciones. Poca limpieza en habitaciones y áreas de comida.

Family_with_children

10/10

Exceptional

28 May 2026

Israel

Muy recomendable

Partner

10/10

Exceptional

27 May 2026

Susan

Very clean resort not very many English speaking people and the food was ok but we did not starve for the price i paid it was worth it completely

Friends

6/10

Pleasant

26 May 2026

Jennifer

Some staff were very friendly

Family

10/10

Exceptional

25 May 2026

Ricardo

Very happy environment, friendly staff, great views from the rooms

Partner

8/10

Excellent

23 May 2026

Sarah

Huge language barrier…no English at all…food was ok…
Rooms are dated but the property is stunning
If you are offered a butler, Juan Carlos was fantastic took care of all our dinner reservations and accommodations to a birthday was fantastic..

Friends

8/10

Excellent

22 May 2026

Nicole Lynn

It was ok… most bathrooms were not working and most workers don’t speak any English, the best part was the ocean, pools and trapeze…. Better food at last resort

Friends

10/10

Exceptional

22 May 2026

Valeria

Nos encantó el hotel porque tiene variedad de actividades, restaurantes y barras. La playa es preciosa, limpia y tranquila. Lo único que no nos encantó fue el almuerzo y cena del buffet, pero el desayuno muy bueno y variado. Nuestro restaurante favorito fue el Mexicano, la comida y atención 1000/10. Definitivamente nos volveremos a quedar.

Partner

10/10

Exceptional

21 May 2026

Silvia Natalia

Las áreas totalmente limpias

Family_with_children

4/10

Poor

21 May 2026

Nicole

nos cambiaron de habitación por ese mismo problema, pero la nueva habitación también presentaba goteras. Además, la plancha no funcionaba y el aire acondicionado tampoco servía. En general, la experiencia fue bastante decepcionante.

Partner

6/10

Pleasant

17 May 2026

anna

Clean room, air conditioner didn't work consistently, staff was great, bars were great, the food was terrible to the point everyone was complaining. I stayed at this property 7 years ago and the food was good. The property is showing signs of wear and tear but it is an older property.

Friends

10/10

Exceptional

16 May 2026

Avelino

The staff was wonderful

Friends

4/10

Poor

16 May 2026

Mariana Fiorella

This hotel was terrible from the food to the rooms smelling like old. Staff was not friendly and not really willing to help.

Family

10/10

Exceptional

14 May 2026

Boushra

We stayed for a week and honestly had a great time! The views were beautiful and the service was wonderful. We had a butler who helped us reserve the Mexican, French, Dominican, and Japanese restaurants.

The French and Dominican restaurants were AMAZING — we absolutely loved the food there so much! Those were definitely our favorites.

The Japanese restaurant was fun because they cook in front of you, but we personally didn’t love the taste. The Mexican restaurant took a long time before we were able to order and get our food, and since we’re from Nashville, TN, we felt the Mexican food back home tastes better 😅

The buffet always had something for everyone though — me, my husband, and our 3-year-old all found food we liked. I also traveled with my 8-month-old baby and thankfully neither of my kids got sick during the trip.

We really enjoyed the entertainment team and the night shows every evening. Tuesday’s beach party with the fire show was amazing, and we loved the espuma foam party on Saturday!

Overall we truly enjoyed our stay and would definitely come back again

Family_with_children

8/10

Excellent

14 May 2026

Mcdonald

We had a very good time, the staff was excellent and made sure we were happy. We would use the resort again.

Partner

10/10

Exceptional

12 May 2026

Luis

Excellent