Name: Royalton Punta Cana Autograph All-Inclusive Resort
Address: Playa Arena Gorda Carretera Maca, Punta Cana, 23301, DO

10/10

Exceptional

04 Aug 2026

MARGARITA

Staff amigable y servicial. Piscina de habitación muy buena y comida deliciosa.

2/10

Poor

04 Aug 2026

Nicole

I would not stay here again. The room I was in needed an upgrade and was not clean. It also has mold and smelled moldy. The ceiling fan had a lot of dirt on it. I asked for it to be cleaned 3 times during my stay and it mover got done. The shower had a fully rusted faucet, moldy tiles in the shower and the glass door was not cleaned. It needed hard water cleaning because you could see the soap scum on the door.
Now let's tackle the all inclusive dining. Just awful definitely 2-3 star hotel food.

So much to be desired. Then on my last night there the water in the faucet toilets and shower was brown and filled with sediment. I couldn't shower and brushed my teeth with bottled water the entire stay. I'm not at all happy with this resort.

Now

10/10

Exceptional

01 Aug 2026

maría esperanza

El hotel me encantó y el servicio de los empleados excelentes

8/10

Excellent

29 Jul 2026

Renelle

Overall the resort was really nice. If you don't mind being hot or having no AC anywhere except for your room then you'll be okay staying here. Only negatives I would say are the staff are stand offish except for your butler. They tend to ignore you if you ask a question or just point to things. Also don't get a room facing the pool if you like peace and quiet. The noise from the pools starts at 9am and the parties by the lobby are extremely loud until 10/11 at night.

10/10

Exceptional

16 Jul 2026

michel

Excelente servicio y muy bien cuidada las instalaciones

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Kenia

I recommend because it will be the most experienced

10/10

Exceptional

12 Jul 2026

Jonathan

Food was great. Buffet was good service was good. Pool was clean and the only thing was transport to the property was a lil tight. Suggest to find ur own private ride. Vistor.

Self

10/10

Exceptional

10 Jul 2026

Sujey

Muy buena la experiencia en la estadía. La comida en el bufe

2/10

Poor

09 Jul 2026

Erica

I booked a one-night stay at the Royalton Punta Cana. It was a prepaid, non-refundable booking. When I arrived at the front desk to check in, I was told the resort was full, and they had absolutely no rooms available for me. While I was standing at the desk, Expedia customer service called the hotel directly. The on-duty manager explicitly confirmed to Expedia that the hotel was overbooked and could not honor my reservation. It is completely unacceptable for a resort to sell rooms they do not have, refuse entry to paying guests, and then try to hide behind a \"non-refundable\" policy for a service they failed to provide. I am currently demanding a full refund for this breach of contract. Travelers beware: your reservation means nothing to this management team.

10/10

Exceptional

03 Jul 2026

Abigail

Great experience with staff, very helpful. Resort was beautiful!

Partner

8/10

Excellent

02 Jul 2026

Lourdes

Make reservations ahead of time for the restaurants you want to enjoy. Be prepare to walk because the trolleys don’t come that often. It’s a doable walk, mind you. The hotel is very nice

Family

8/10

Excellent

25 Jun 2026

Alexandra

Everything okay

Family

8/10

Excellent

24 Jun 2026

Lourdes García De

Great staff!! Pools were great and the food was good. What was impossible to deal with was the lack of ventilation in the theater and other recreational areas including restaurants. There wasn’t an A/C that worked properly. The transportation to the splash hotel was very slow. We had to walked most of the time to make it to the reservations or the water park. The rest of the experience was good. Our concierge Juan de la Rosa made the difference!! He tried to accommodate our family needs through the stay.

Family

10/10

Exceptional

23 Jun 2026

Aaron

My husband and I had an amazing time. It started out a little disappointing with our assigned room, however the staff went above and beyond assigning us a new room. We chose a swim out room with a beautiful view. Our butler K. Klein was a breath of fresh air. He went about and beyond, we would recommend him a million times over.

Partner

10/10

Exceptional

18 Jun 2026

Gustavo

Hotel estéticamente espectacular, buena comida y buen ambiente durante el día, pero en la noche no había mucho entretenimiento

Partner

6/10

Pleasant

12 Jun 2026

Angel Luis Hurtado

The room wasn't clean enough. Check-out was abrupt and unfriendly.

Family

8/10

Excellent

10 Jun 2026

Ignacio

Recomendacion es arreglar el aire ya que conecta casino, sport bar y discoteca. Lleva mas de 12 meses sin funcionar segun los empleados.

Friends

10/10

Exceptional

09 Jun 2026

Tricia

Very friendly and courteous staff. Our butler Kelvin (Klein) was great. Beautiful suite. Overall wonderful experience!

Partner

4/10

Poor

09 Jun 2026

alma rosa

First night while showering a roach fell on my friends hair and another crawling up her leg! The food was awful and most of the staff not friendly or happy at all! Been traveling to Punta Cana since 1999 and have always brag about the people making everything worthwhile with their smiles and willingness all the time, first time I have been on a resort that most of the employees don’t seem to be happy to be there!! The resort came highly recommended by a family member who stayed a little bit over 2 years ago, I don’t know what happened ever since, never again!

Friends

10/10

Exceptional

08 Jun 2026

Veronica Roubert

Excelente servicio y amabilidad del personal!

Partner

6/10

Pleasant

30 May 2026

Wilmaris

El servicio de camareros excelente, las housekeepers amables y dejan las habitaciones impecables, las habitaciones no las entregan a tiempo pero quieren que entregues antes en el check out.

Family_with_children

10/10

Exceptional

30 May 2026

Ismael Olmeda

Es un hotel excelente con buen ambiente empleados muy buenos y amigables el trato excelente buena comida buenos show se pasa muy bien .\" Recomendado \"

Family_with_children

8/10

Excellent

29 May 2026

laurie

Cramped bathroom quarters but clean. Food was mid

Family

10/10

Exceptional

29 May 2026

Rolando olmeda

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Family_with_children

4/10

Poor

23 May 2026

Gary Van

No one was willing to help.

Partner

10/10

Exceptional

23 May 2026

John

Everything was great. Food was great with a big variety. Room were in great shape, and the property was clean. I recommend getting the Diamond club and butler option. Our butler (Stanley) took care of all of our reservations and needs. I would recommend Royalton to anyone. Price point was great.

Family

6/10

Pleasant

23 May 2026

KEYONIA

The food is terrible at every restaurant but Zen and diamond club is not worth it..

Friends

10/10

Exceptional

21 May 2026

Yariel Flores

Hotel was clean. Plenty of staff cleaning and maintaining the property. Room was clean at arrival and cleaned daily during stay. Pool, water park, dinners, restaurants and theater were in great shape and cleaned every time a guest left the premises.

Housekeeping, guest service, pool, water park, beach and dinning staff (dinner and restaurants) were respectful, helpful and friendly. They always tried to please us.

Food was great (dinner and restaurants). We loved the beach and the water park. Juan De La Rosa from guest services was extremely helpful, welcoming and took great care of us. We were treated as family by him and his staff.

The experience was amazing and I recommend this hotel without reserves.

Family_with_children

8/10

Excellent

17 May 2026

Chaneta

Property definitely needs some upgrades. Communication with some of staff was horrible. Our son really enjoyed himself, he was a week long celebrity.

Family_with_children

8/10

Excellent

16 May 2026

Ivan

Good

10/10

Exceptional

12 May 2026

Christian

From the point of arrival, we’ve been welcomed as if we were family.

The staff member Lenny upon arrival was fantastic to introduce us to the resort and give us a nice tutorial of the area and giving us great insight about our room and what was included with our package, to also always being so pleasant to speak with when running into at times during our stay.
Ernesto, who was appointed to us as our main source of contact was amazing. He booked meals, ensured we were enjoying our time and assisted us in pointing us in the right direction to book excursions with my family was extremely professional and classy and very family oriented. He made us feel comfortable the entire time.
Julio in the buffet area is a very nice, energetic, polite man that always went out of his way to say hello and welcome us even if we sat elsewhere he wasn’t serving.
Santa, who I know works for Royalton excursions is such a sweet, polite and full of life individual and was amazing to deal with when booking our excursions to even taking care of my son who burnt his shoulders and made sure he was taken care of by providing an ointment that helped him heal and enjoy his time.
Our overall experience was amazing and I’m pleased to say we left knowing when we come back we’re going to another home. Love the people, love the resort and love Dominican. God bless everyone that works there and I can not wait to return.

Family_with_children

2/10

Poor

11 May 2026

Esteban

Cleaning staff good, room horrible had a leak that never got fixed caused my girlfriend to fall

10/10

Exceptional

06 May 2026

Gerardo

Pool need little maintenance on water.

8/10

Excellent

03 May 2026

Esmeralda

Me gusto, es muy bonito

Friends

10/10

Exceptional

02 May 2026

Vangjush

Clean and friendly resort with amenities close by, would come back again!

Family_with_children

10/10

Exceptional

22 Apr 2026

April Dawn

March break great experience however paid for concierge service value questionable

Friends

10/10

Exceptional

21 Apr 2026

Kristian Anell De La

Muy buena experiencia

Friends

10/10

Exceptional

17 Apr 2026

Brian

We transferred to Royalton Punta Cana after a terrible experience with our original resort, and the difference was night and day. I cannot express enough appreciation and thanks for Jeifry, the front desk manager, and Claritzel in guest services for helping us feel welcomed, and assisted us with getting everything set up last minute so we could enjoy the rest of our honeymoon. I would recommend Royalton Punta Cana for anyone traveling to Punta Cana!

Partner

8/10

Excellent

06 Apr 2026

John

Need to upgrade to diamond club. Definitely book the beach cabana for your entire stay. Tip the beach chair, and beach bar servers well and you will have a fantastic beach experience.

Family_with_children

4/10

Poor

02 Apr 2026

Nivera

Can’t get into certain restaurants as they are fully booked apparently. However if you go listen to some sort of presentation then all of a sudden seating is available.

6/10

Pleasant

02 Apr 2026

Lorna Jane

Beach staff were great for the diamond class. Butler was meh. Never got our free bottle of spirits despite asking several times. The promised diamond class beach bag also never appeared, so diamond class just wasn’t worth the money. It was a bit of a con. Cleaning staff great.
The food just ruined the holiday.
Buffets were barely warm.
Got food poisoning from the Chinese.
Steakhouse the saving grace.
Would not return

Partner

10/10

Exceptional

31 Mar 2026

Eduardo

Clean

8/10

Excellent

28 Mar 2026

Brittany

Shared spaces like the beach and pool were fantastic, and our 2 young kids enjoyed it. Room had some repair issues like a ripped couch and a broken glass table, that caused some safety concerns. Getting a dinner reservation at the nicer restaurants was a major challenge, but luckily we had an assigned consierge that was amazing!! He helped get us reservations when the app said sold out, and also helped arrange a taxi for a snorkel trip an hour off property. Food in general was not great, but drinks were quality and overall we had a nice stay.

10/10

Exceptional

17 Mar 2026

Rosalind

Great resort with wonderful staff, great food and comfortable rooms.

Family_with_children

10/10

Exceptional

09 Mar 2026

Chantha

Food at the buffet could be better. Our butler Kelvin is truly an amazing person!! I misplaced my cell phone and he was able to track it down for me, he booked dinner reservations and excursions for us. He is sooo wonderful!! Highly recommend him and the resort !!!

Partner

6/10

Pleasant

26 Feb 2026

Norma

The staff at the buffet were good, and around the facility. However, the check in process was awful. We waited up to 3 hours for one of our rooms to be ready. And then when they gave us access it was not cleaned. And we had to wait for another room. Communication was not efficient at all.

Family_with_children

4/10

Poor

22 Feb 2026

Arika

The resort was beautiful! Elvin our butler was absolutely amazing, and did the best he could within everything he had control of. That’s about all the good I have to say! Upon booking the room (diamond lounge) we were told there was a $600 credit. We never received that, when asked about it (at the time of check out) I was told that we should have requested it DURING check in. This was our first time at the resort so I had NO knowledge of this. The food everywhere was terrible. Breakfast, lunch and dinner. We tried to play it safe and order cheeseburgers, those came out undercooked( that’s wasn’t requested). Almost similar to blue raw! The resort was out of lettuce the 3/5 nights we stayed there. We couldn’t even order a simple salad. The entertainment on the resort was boring, compared to other resorts on that level. Our first room smelled of old water, the shower had clear evidence of a previous water leak, the tv was also broken. We were upgraded to a swim out suite after reporting these things to Elvin, that room ceiling fan was broken it sounded as if it would fall when turning it on. The tv in that room was also broken. By broken I mean the tv would freeze so we would have to turn it off and back on and then it would do the same thing. I’m not sure if we would return to that resort at this moment.

Family_with_children

6/10

Pleasant

05 Feb 2026

Kelly

Getting pillows/items took 3-4 calls
Buffet food typically more stale, cold, overdone, bland
Entertainment- everything starts so late- wish more items could be done earlier
When rooms cleaned- never left towels - didn't understand that (like there were literally no towels left in the room once they cleaned and they didn't leave any...??
Vendors on beach- HORRIBLE- every 5 seconds somebody asking to purchase items- it's ridiculous:(((

Leisure Friends

10/10

Exceptional

02 Feb 2026

raul

Room immaculate. Staff go above and beyond to accommodate your needs

10/10

Exceptional

02 Feb 2026

Shari

Diamond club butler service
Beach cabana
Friendly staff
Nice pool
Beautiful location

2/10

Poor

10 Jan 2026

Scott

These folks wouldn't let us after we had fully paid what they wowed them. Terrible way to treat guests.

10/10

Exceptional

10 Jan 2026

Charles

We had a great time, the staff was very helpful in making our stay aweome. Everyone from Juan at check in making sure everyone went smooth and stress free to Jancey taking checking in to make sure we had everything we needed on a daily basis and Hugo at the pool bar keeping my drinks full.

I highly recommend going to DR and staying at the Royalton Punta Cana.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Virginia

Everything was awesome, loved how the staff was very attentive and friendly, always making sure we were having a good time! The amenities were so relaxing and comfortably. Loved my experience! Definitely coming back

Leisure Family

4/10

Poor

02 Jan 2026

Jason

No information was provided upon checking-in. Staff seemed disinterested in providing assistance.

10/10

Exceptional

31 Dec 2025

Robynne

Our stay was fantastic. We had read other reviews and were a little nervous but we are really glad we chose to book anyway. The food was great, our room was spacious and the bed was extra comfortable. Staff were helpful and nice. The beach…the beach was amazing! We had arrived right after a storm but it was cleaned up by the next day. After spending 7 days there with my family of 4, I would say that those negative reviews were from people that perhaps have very high maintenance issues. We would definitely go back.

Leisure Family

2/10

Poor

30 Dec 2025

Vera

If this were a Fairfield Inn, I would give it 2 stars. Everything was old, broken and the apologies flowed from everyone. Many would ask what they could do to help but no one helped. It was true comedy except one of the staff physically threatened my husband and when we saw him, he would mumble he ind his back. We felt unsafe. The fire hose on our floor was gone. The nicest and most helpful were the bellboys and the cleaning crew. Also the restaurant workers were kind. Otherwise, it was a nightmare.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Angel

Ok

Leisure Partner

6/10

Pleasant

23 Dec 2025

Hesam

Rooms, service , food, buffet, app

Leisure Family

8/10

Excellent

04 Dec 2025

Deborah

Room was clean and lovely, staff were very friendly and the food was tremendous..

10/10

Exceptional

23 Nov 2025

Ruben

Toom was Great Amenities Good Staff Fantastic Could improve Food

Family

8/10

Excellent

22 Nov 2025

Jennifer

The private pool was extremely cold upon first entry and a lot of the cable tv stations had no sound. Our butler Antonio was excellent. We booked a romantic dinner on the beach and the main course of steak and lobster was terrible. Otherwise we had a great time. We would definitely go back

Leisure Partner

8/10

Excellent

19 Nov 2025

Jimsey

The staff, in general, was very friendly. The servers were not very attentive. There were times when we almost finished out first plate before someone came to take our drink order. I don't know if it was the language barrier, but i had 2 issues in my room, that I reported to multiple people, and they were never resolved. Oh, I also go a case of food poisoning.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Felipe

Otimo hotel , pretendo voltar mais vezes

10/10

Exceptional

15 Nov 2025

Dwight

Our butler, Antonio, went above and beyond to assure we had the best experience possible. Beach was beautiful and we enjoyed our room with swim out pool.

Leisure Family

10/10

Exceptional

13 Nov 2025

Ronnie

Room was clean great view and jeifry Make sure whatever we need he help us get. The resort itself looked very upscale, clean and , relaxing.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Zaldy

Yes

10/10

Exceptional

31 Oct 2025

Faeliza

Facility was up camping clean staff was gorgeous and super happy amenities were clean and upkeep. I love the environment. Amazing stay.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Jose Enrique

We had a great experience with all the staff and the manager Jeifry Hechel gave us a good service we hope come back soon and get the same room they gave us with Pool at room

Leisure Friends

10/10

Exceptional

28 Oct 2025

Mia

⭐️⭐️⭐️⭐️⭐️ The Best Family Vacation Ever at Royalton Punta Cana

My family of nine just returned from Royalton Punta Cana, and it was truly the best vacation we have ever had. From the moment we arrived, everything exceeded our expectations.

The first thing we noticed was how incredibly clean the entire resort was. I have never seen a place so well maintained. There were staff members cleaning at every moment of the day. It honestly looked like hundreds of people were constantly working to keep the property spotless. They paid attention to every detail, from sweeping paths to polishing railings, and we even saw workers swimming in the pools cleaning the bottom. Every inch of the resort was pristine and beautifully cared for, which made our stay feel so comfortable and luxurious.

At check in, Wanda and Edwin in the Diamond Club lounge were so kind and welcoming. They made the process easy and enjoyable. Our butler Johnny was absolutely amazing. He made all of our dinner reservations, answered every question right away, and always checked in to make sure we had everything we needed. He was so attentive and truly made our trip unforgettable.

The fitness team was also outstanding. Every morning there were classes like yoga and Pilates at 8 a.m., along with fun pool activities such as Aqua Fit that our whole family loved. Alexander, one of the instructors, was so positive and motivating. The food and service was amazing at every restaurant and the buffet was phenomenal.

Leisure Family

10/10

Exceptional

27 Oct 2025

Edwin

My butler Manuel was great. Traveled with a large group of people & the staff was very accommodating with dinner reservations for the 20+ people.
Pools & beach was great. Hotel entertainment staff was wonderful. We participated in aqua aerobics, karaoke, salsa lessons, yoga, foam party & white party.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Palar

Manuel and maxiuwa were very nice and helpful

Leisure Self

10/10

Exceptional

18 Oct 2025

Carly

This is our second trip to Royalton! We enjoyed our honeymoon and our butler Antonio was amazing. The room was clean, swim out pool was clean and always had friendly service at the bars and restaurants! 10/10!

Leisure Partner

10/10

Exceptional

17 Oct 2025

ashley

Check in was great and check out was great. Everyone was amazing

10/10

Exceptional

15 Oct 2025

Domenic

My host Jeffreys was excellent and very attentive to our needs

Leisure Family

4/10

Poor

15 Oct 2025

james a

Hotel is overpriced

Family

10/10

Exceptional

14 Oct 2025

Dimitrios Jose

We had a great time at the Royalton Punta Cana. The pools were great, drinks were great, food was not bad, casino was fun, but best of all was our concierge Jeifry who made our experience amazing. Anything we needed, he was there to help. He picked us up on the other side of the resort, he helped us with all our luggage, scheduling dinners and activities, called us taxis, and even helped us order authentic dominican food from a nearby restaurant. He truly made our experience memorable and was so much fun to talk to. Whatever they’re paying, pay him more! Thank you for an awesome time.

Leisure Family

10/10

Exceptional

11 Oct 2025

Isa

Very good would definitely go back

Leisure Family_with_children

10/10

Exceptional

09 Oct 2025

Ryan

Relaxing, very clean, staff was
Amazing

Leisure Self

8/10

Excellent

05 Oct 2025

Vineet

The royalton is a beautiful property with plenty of restaurants and bars. It was hard to reserve dining at some of the restaurants, but the buffet was always available.

Leisure Family

8/10

Excellent

26 Sep 2025

Cole

Stayed for 4 nights and 5 days. Check in process was pretty simple and efficient. Had a little trouble with our desired choice of room but our Guest Relations Representative Juan De La Rosa was amazing from beginning to end. He always checked in on us and made sure our reservations were taken care of. The property has a lot of maintenance going on, so while that's great for future guests, it wasn't the best sight for our stay. However, once getting past the construction stage, the grounds are well kept and seem nice. Rooms have modern furniture for the most part but definitely need to be updated with fresh paint, lots of chipping and scratches all over, doesn't make or break the experience though. Pool was great and bartenders were extremely friendly. Ramon, Antonio, Westlein, Anthony were on top of their game. Service in the buffet was atrocious, could never find someone to fill water or soda or get an alcoholic beverage. Plates were constantly piling up with nobody bussing the tables. Service in the steakhouse and Italian were superb A+ on that. Also the best food on property hands down. Sports Bar was impossible to get served and property was consistently out of food such as lettuce for salads. The baristas in the cafe are amazing and super friendly. Thankfully there wasn't too many people roaming the pool and beach areas trying to sell you on things. Overall good price for the vacation, definitely areas to improve. Would recommend though.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Yen

Juan De La Rosa, de Atención al Cliente, fue una persona increíble en todos los aspectos. Desde el momento del check-in hasta toda la estancia, Juan fue muy atento y brindó una excelente hospitalidad. Al momento del check-out, continuó brindando la mejor experiencia al cliente. Volveremos pronto. ¡Gracias, Juan!

Partner

10/10

Exceptional

23 Sep 2025

Damaris

Very nice property

Leisure Partner

10/10

Exceptional

21 Sep 2025

Liri

Very good

Leisure Family

10/10

Exceptional

20 Sep 2025

dwight

Great

10/10

Exceptional

17 Sep 2025

Heather

We had a swim up and it was amazing

Leisure Partner

10/10

Exceptional

16 Sep 2025

Ana

Very well taken care of Jeifry and also with Luis Manuel at check out. Throughout the stay Jeifry went above and beyond to make sure any requests I had were handled appropriately. Would definitely return and recommend to others. Jaqueline at the spa took incredible care of me. Overall really love this resort.

Leisure Self

10/10

Exceptional

07 Sep 2025

Vicki

Diamond Club is the way to go

Leisure Friends

10/10

Exceptional

06 Sep 2025

RHONDA

The staff was very friendly

10/10

Exceptional

01 Sep 2025

Nickelle

Clean, friendly staff, good was great, pool and beaches was great. Juan , Yatnna and Judith was excellent very respectful, kind and informative.
Thanks you guys

Leisure Family

10/10

Exceptional

26 Aug 2025

Maikol

The hotel was spectacular, the staff's attention was on another level, from check-in to check-out, absolutely everyone treated you wonderfully, everyone was extremely friendly, especially Jeifry, he made our trip the best we've ever had, we're leaving with the best experience and super grateful.

Leisure Family

10/10

Exceptional

19 Aug 2025

omar

Jeifry hechel guest service manager the best he make out vacations.

Leisure Family

6/10

Pleasant

17 Aug 2025

Katherine

I am a very frequent traveler, I enjoy the experience of staying in an all inclusive resort, this experience at the Punta Cana Royalton unfortunately wasn’t the best. I been to other countries and the service from the moment you walk in it’s amazing, keep in mind I’m 100% Dominican! The check-in process for me wasn’t the best, we had to wait longer than usual and staff members were not as friendly, rooms were not ready! I had 3 reservations including one at Hideaway which my brother loved and had no complaints ! Staff at Royalton aren’t the most pleasant, I felt like they pick and choose who they smile to and who they provide excellent service to, during my stay I felt my own people treat other better then their own Dominican family, everyone should be treated the same. Place was very clean, food was okay - the best was ZEN the hibachi restaurant including the service and staff they were amazing. It sucks I have to seat here and provide this feedback but it needs to be said! Thank you to the manager who at the end wanted our experience to be the best but unfortunately I was already disappointed and checking out !

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Maria Regla

Good afternoon. The e perience at the Hotel was excellent from the first day to the last. Mr. Jeifry Hechel, guest service representative, was outstanding, and he was attentive to us the entire time. He treated us twice as guest, first as Expidia guests and second, as Hotel guests. Thanks to you, everything turned out excellent.

8/10

Excellent

09 Aug 2025

Anthony

The staff was awesome, our butter Noraiah was wonderful and always available when needed. We did not enjoy the Diamond club upgrade, not worth the money. We paid for the upgrade but did not get the room upgrade. Our drinks in the room and snacks were not left less we asked for them. My wife had diabetes and needed the extra things in our room and I had to ask for them every day, some days did not get them. The staff goes above and beyond for you. The food in the restaurants was not. Very good except for Zen which was flavorful and a good experience.

Leisure Family

6/10

Pleasant

09 Aug 2025

Norma

The property was nice and clean. Staff was great. The restaurants were good. I felt it lacked entertainment. I expected more music during the day by the pool. We arrived Friday not much entertainment that night or Saturday. On Monday they had an all white party which was ok. We pretty much entertained ourselves.

Leisure Friends

6/10

Pleasant

07 Aug 2025

Gary

Food was very average in the restaurants and they expect you to pay for steak or lobster in the steak house and seafood places. Not all inclusive 5 star by any means. Not many extra benefits when upgrading to diamond club, very disappointing. Have to buy a Corona Beer at the upgraded bar!! Too many up sells on everything. Royalton what happened here. Lots to say but won’t hear. Very disappointed and wouldn’t recommend

6/10

Pleasant

03 Aug 2025

Zamir

Lite boring

Leisure Family

10/10

Exceptional

01 Aug 2025

Marangely

Everything Excellent

Leisure Family_with_children

10/10

Exceptional

26 Jul 2025

Lewis

We just got back from Punta Cana and had the pleasure of staying at this amazing resort—though only for one night due to a canceled flight and no availability at our original hotel. From the moment we stepped into the lobby, Jeifry welcomed us with a smile and excellent service. He made check-in smooth, gave us a tour, and made us feel like we had known him for years.

Our room wasn’t ready right away, but Jeifry promised to do his best—and by 2 PM, we were in! He even made a dinner reservation for us at the hibachi restaurant and personally walked us there. The food was great, just a little salty, but we really enjoyed the experience.

The resort’s nightlife was amazing! A live band played Dominican hits, and we had so much fun dancing. We also watched a Dominican dance show—though it was a bit warm in the theater, the performance was fantastic.

We loved the layout and design of the resort—spacious, beautiful, and full of spots to relax or explore. At night, we noticed security at the beach and pools roped off for safety, which we appreciated.

At check-out, Jeifry met us again, stayed to chat, and made sure everything went smoothly. His customer service was truly the best we experienced during our entire trip.

We’ll definitely return and bring our whole family next time. Thank you for the unforgettable experience!

Leisure Partner

10/10

Exceptional

25 Jul 2025

Jose

Our concierge Jeifrey was amazing. Super nice and attentive to our needs. All of the staff at the bars and restaurants were amazing people. Super welcoming and friendly.
Food was top notch. I have eaten at many japanese restaurants and by far yours is the tastiest.

Leisure Partner