Name: Royalton Hideaway Punta Cana
Address: Playa Arena Gorda Carretera Maca, Punta Cana, N/A, DO

2/10

Poor

14 Jul 2026

Reginald

I went to the same resort, but in Jamaica, the people were just way nicer and I also had a butler at both locations. Literally, Night and Day from Jamaica Butler service was not worth paying for it in Punta Cana. Also I booked a ride to and from the airport through Expedia the ride from the airport never showed up and it cost me another $40 however they did pick me up on the way back to the airport but I’m still out of $40 also I paid for a check bag ahead of time on the way back to Chicago get to the airport. They can’t find it even though the money is gone out of my account so I had to spend another $59 also any activities that they had planned nothing started on time or it didn’t start at all. We’re out waiting for a barbecue to start that never happened. Horrible trip. I’m never going back there.

Self

10/10

Exceptional

11 Jul 2026

Monica

Great place to stay at!!

Friends

4/10

Poor

08 Jul 2026

Anita

The room was not prepared when we arrived and I had to go to find the house keepers for face tissue. They took the towels and never replaced it.
The house keepers are 0 out of 5.

Staff was very friendly, breakfast was good bar was excellent

Family

4/10

Poor

06 Jul 2026

Bradley

Well first off we booked the honeymoon suite which includes a jacuzzi, well the jacuzzi didnt work instead it almost flooded the whole room our butler wasn’t willing to do nothing about it besides sending someone to clean it and letting us know we wouldn’t be able to use it ,
That was until I showed him some character and frustration that we got moved to another room and offered a lobster for dinner also , we had the ladies that clean come in the room at the most random time in one one of the ladies came in like at 7am when I was laying in the bed without any type of clothes she didn’t knock or anything and we didn’t have a sign to get the room serviced in the door either which was uncomfortable besides that pool very nice , beach pretty clean ,
Food a solid 7/10 for a foreigner probably a 4/10
But yea the staff and management were a good headache

Partner

10/10

Exceptional

30 Jun 2026

Amárilys

Staff and food were great

8/10

Excellent

17 Jun 2026

Latisha

The property was very beautiful! The staff was amazing! We stayed in the diamond club but wish our butler was a bit more attentive. We only saw him at check-in and we never received our free bottle of rum. The other staff were super nice and welcoming.

I would add that the family area is really close to the adult-only areas. We thought it would be more separate but still enjoyed ourselves.

Partner

10/10

Exceptional

07 Jun 2026

Kaisha

I recently stayed at this hotel with my wife and family, and overall we had a wonderful experience.

The service and accommodations were excellent from start to finish. A special thank you to Smelin, the Property Manager, who went above and beyond to ensure we had a memorable stay. We were celebrating my wife's birthday, and the thoughtful welcome amenity prepared in our room was a wonderful touch that made the occasion even more special.

Our room was clean, comfortable, and well-maintained throughout our stay. The staff was consistently friendly, professional, and attentive. The buffet offerings were outstanding, with a great variety of delicious options available each day.

One area that could use some improvement is a few of the à la carte restaurants. While the service was good, some menu items did not quite meet the expectations set by the overall quality of the resort.

We stayed in the adults-only Hideaway section of the hotel, which was a major highlight. The exclusive atmosphere, added privacy, and premium liquor selections made the experience even more enjoyable.

Overall, we had a fantastic stay and would gladly return. Thank you to the entire team for making our family vacation so memorable.

Family

10/10

Exceptional

06 Jun 2026

Jasmine

Had a great time the staff was very friendly

Partner

4/10

Poor

26 May 2026

Amari

All though it states adult only resort it is not there is only one pool on the whole resort dedicated to adults.
They also state they have 11 restaurants but only one does not need reservations. It is super difficult to even get a reservation for any of the restaurants.
Food was not the best.
Check in and check out were easy

Family

6/10

Pleasant

23 May 2026

Ashley

There was a huge lack of communication on check in. No direction or assistance on getting to the room. Dinner reservations would not work properly on the royaltan app (once we were told how to even make reservations). A concierge assisted the first few days with reservations after seeking help but when I declined to do the promotional meeting they would no longer assist. Our room fan did not work and I made 5 different complaints and it was never fixed. It is advertised as adults only but only a few restaurants and 1 smaller pool was adults only. The food was great, I did not experience one bad meal. The maid was amazing and made sure our room was cleaned daily. The bartenders and restaurant staff was great. There was a lack of activities in the adults only pool and you could hear screaming children from the other areas. The beach was beautiful and clean minus some seaweed but workers cleaned it every morning. Overall, I would not go back to this resort or recommend it to anyone else.

Partner

6/10

Pleasant

18 May 2026

Latifah

Great customer service!! Was very clean and the staff were very friendly and helpful!! The hideaway bar was a 10/10!! The only thing I was unsatisfied and disappointed in was with the food, the food was nasty!

Partner

6/10

Pleasant

01 May 2026

Serena

While this property is advertised as Adults-Only, it it's far from that. The resort is situated on a resort property with 2 other Royalton resorts that are kid and family friendly. Hideaway shares the property grounds with Royalton Punta Cana, which has the majority of the space. There is just a very small section for Hideaway guests There were kids everywhere including in my building which was supposed to be adult only. The pool right outside my building had kids in it every day, all day. There were only 2 areas of the resort were I did not see kids, that would be the one restaurant advertised as for Hideaway guests only and one pool area that had gates around it. I booked a diamond club room which includes a butler. Upon arrival my butler mentioned that I was to receive a complimentary bottle and asked what I would like... the bottle was never received or mentioned again. It was not mentioned that I was supposed to receive a welcome package til my last night at the resort by another staff member, that wasn't my butler. My butler did book our one dinner reservation and we handled everything else ourselves. There was minimal communication from our butler. We were 3 adult family members, and was put in a room with just 2 beds and no sofa bed. My son had to sleep on the loveseat. The rooms were average, small and could use some upgrades, it's basically a regular hotel room.

This Royalton property did not meet my expectations and I wouldn't pay the extra money to stay here

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Leurim

Everything was perfect

Family

8/10

Excellent

30 Mar 2026

MARCO

Tha facility is as a whole is excellent. Just a few things to consider. The hotel could use a lot more more beach towels. After 2 PM is difficult to find towels. The waiting time at the stake house was unacceptable and the meal when it came hours later was literally was cold. The staff is extraordinary, very nice interactive and polite people. Except for a rude lady at the Hideaway Dimond pool bar on the afternoon of Saturday the 28th. She humiliated me in front of all the other customers for asking for a simple bucket of ice. As a third time visiting Dimond customer, I assumed was allowed to get ice at any location.

Family

4/10

Poor

23 Mar 2026

Lavar Rontae

It was ok suppose to been all adults but kids was there smh

Friends

8/10

Excellent

27 Jan 2026

Samuel

Staff was excellent, rooms were clean, there could be better entertainment presentations and activities

10/10

Exceptional

17 Jan 2026

Chase

Staff where great

10/10

Exceptional

29 Dec 2025

Lynette

This vacation was a memorable stay we had.a great time......our Butler Dennis Silvero was very attentive and was there always ready to help and make sure my husband and I

6/10

Pleasant

20 Dec 2025

Sham

The room and service was great but the food was not 100% good.

10/10

Exceptional

18 Dec 2025

Gabrielle

Loved my stay!

4/10

Poor

09 Dec 2025

allie

Staff service was sub par, food was very hit or miss. The property was not well maintained

Leisure Family

8/10

Excellent

29 Nov 2025

Danielle

We got the swim out room I loved the privacy we got when we didn’t want to be in the main pool. The food was rarely ever hot which made the taste of it subpar. Diamond club you get room service which was nice. Cleaning staff did well maintaining the property. Our butler Jhoenmy was amazing, he helped us with excursions, transportation, luggage pick up and drop off, reservations. You name it and he was on it. Must try the steak house and hibachi for dinner. Dorado for breakfast.

Leisure

10/10

Exceptional

23 Nov 2025

Hannah Marie

Loved the staff

Leisure Friends

10/10

Exceptional

22 Nov 2025

Anastasia

Wonderful hotel, we were very satisfied. The rooms are clean, and the staff are very polite and attentive. Herlyn at the Hideaway reception was very attentive and courteous. 5/5

Family

4/10

Poor

20 Nov 2025

Donya

I wanted to give this a great review but I just couldn’t. This past weekend my cousin & I stayed at the Royalton Hideaway Punta Cana (Adults only side) for my birthday November 13th-18th. We were also Diamond Club members which included a butler, swim out pool & certain amenities that were strictly exclusive to Diamond Club members. (luxury). Boy was that a lie. It’s not worth it! Upon entry into our room.. it smelled like old water/mildew & mold. I kept smelling an odd smell coming from the AC vent and mentioned it to our butler. He arranged for us to have our rooms switched the next day.

Guess what? Same thing in the new room except for this time.. I could actually spot the mold on in the showers. I knew I wasn’t crazy. I kept smelling something but couldn’t quite frankly put my nose on it. At that moment I found it. My cousin kept saying that our sheets on the bed felt wet. The housekeeping manager came & instead of actually fixing the problem.. they painted over it 😒
When you’re a “Diamond Club” member as they put it.. it pretty much means luxury. Not with this place! Diamond club is not worth it I promise. Do not spend your hard earned money with this hotel!
Oh yeah, I also wound up SICK with a COLD coming back home from the air quality & mold.

They also tried to fake accommodate us/ shut us up with a little 25 minute massage on the day before we were leaving which was like at 4:30pm in the evening and we had dinner reservations at 7:30pm that night.

Leisure Family

4/10

Poor

19 Oct 2025

Hartaje

This is a very confusing property. We were staying at the Hideaway via adult only portion of the hotel.. There is no real separation between the adult only and the rest of the property. Basically it’s a wall that separates the pool and then a separate area for lounge chairs for the beach.. aside from one dining facility. All other dining facilities are mixed with the rest of the resort. I arrived late. I was given my room and when I got there, there was a musty smell. The bathroom had mold, and the glass shower door covered in water spots. Luckily they had a room available and they made the switch this room. The bathroom was cleaner. However you can tell that it’s dated paint chips all over the shower railing. The towels are old. My room had no hand towels and a wash cloths until two days after I arrived. My friend asked for hand soap, and as I write, this still have not gotten in their room . The furniture is also dated and looks very used. Given that this was marketed as an upscale luxury autograph collection, Hotel I am very disappointed. The saving grace is the kindness and friendliness of the staff..

Leisure Friends

10/10

Exceptional

15 Oct 2025

Jayla

Clean room nice staff i only ate at the buffet but the food was very good i just wish breakfast options were different bar was good drinks were good and strong i love the key card waterproof bracelet they give you to access your room water park was awesome the only thing is check in is at exactly 3 so cant check in and freshen up have to walk around the resort until 3

Leisure Partner

10/10

Exceptional

13 Oct 2025

Edwin

Everything was great and our butler Manual was awesome and took care of everything from dinner reservations throughout our stay.

4/10

Poor

29 Sep 2025

Sophia

This was by far the worst resort experience I’ve ever had. The room was disgusting—bugs crawling around and visible mold on the walls and in the bathroom. The smell was unbearable, and it was clear the place hasn’t been properly cleaned or maintained in a long time.

What made things even worse was the staff’s response. When we brought up the issues, they acted like it was normal and did nothing to fix the situation. For the price we paid, the conditions were completely unacceptable.

If you care about cleanliness, safety, or basic comfort, avoid this resort at all costs. It ruined what should have been a relaxing vacation.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Emmanuel

I had a great experience! The staff went above and beyond to make our vacation unforgettable and memorable. It’s the little things that make moments special, and Jennifer and Smerlin did it perfectly

Leisure Family

10/10

Exceptional

20 Sep 2025

William

Great place to stay, truly special....our Butler (Manuel) Lewis was the best...MVP.....we will be back to visit soon.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Manroop

Clean property with friendly staff. Food was good as well.

Leisure Family

10/10

Exceptional

30 Aug 2025

Raymond

Good

Family

8/10

Excellent

26 Aug 2025

Jace

Something important to know about the property is the Royalton Resorts are all bunched up together, and Hideaway is simply one specific building with its own pool and bar, and also access to a restaurant for Hideaway guests only. The Royalton property is quite huge as a whole, so there is much to see. If you plan on doing an excursion that isn’t offered/sponsored through Royalton, then realize you’ll have to walk a majority of the way back to the front of the property. We had a group of 30, some of which were elderly, and that was not expected, so you see the issue. Other than that, most staff are very nice and wish to give you wonderful service. I couldn’t suggest the hydrotherapy session in the spa enough, definitely prepared me for my travels back home.

Leisure Family

2/10

Poor

22 Aug 2025

Nathaniel

Wasn’t able to visit the beach. Staff was very unfriendly! Will never visit again.

4/10

Poor

22 Aug 2025

RICHARD

If you’re looking for a budget resort this is it. But the staff are overall full of attitude and seem like they don’t want to be there.

Armaso was the best part of the trip. He was so kind and we looked forward to him working at the bar.

Leisure Family

6/10

Pleasant

22 Aug 2025

Tiffany

I loved my Butler Denis he was awesome but other workers weren't as friendly at this resort compared to the other Royalton resorts I've visited.

Leisure Partner

6/10

Pleasant

21 Aug 2025

Cédric

Not an adult-only Hotel

This hotel is amazing, but this is not a Adult only resort. This is a terrible mistake to mix different customers. We ha ve only a little swimming pool (not to say a bath tube) reserved for adults... But the other activities has been practised with family group. It unfair and dangerous. You serve many alcohol beverage and make party at the same time with different people...
But everything is okay for any comfort duties...

Self

10/10

Exceptional

19 Aug 2025

Armando Sanchez

It was a really nice place to relax and enjoy with your family. Room very confortables, a variety of dinner options and the staff was so kind and helpful. The only thing to mention is that Pool needs some repair

Leisure Family

6/10

Pleasant

12 Aug 2025

Damani

I didn’t appreciate how we paid for adults only but come to find out. It was only adults only where we rest our head at night. The entire facility had children except for where we slept which was the hideaway. That needs to be disclosed because there was a lot of children which we didn’t want to be around. Hence why we chose ADULTS ONLY !

6/10

Pleasant

01 Aug 2025

Amanda Louise

The room was spacious with a comfortable bed, food was ok but I don’t expect fabulous with an all-inclusive. The staff were either great or couldn’t care less. Overall we had a nice stay but wouldn’t go back and wouldn’t recommend it to friends.

Leisure Family

6/10

Pleasant

29 Jul 2025

Valrie

The linens wasn’t so clean..Poor housekeeping..Our butler Miguel was great…Didn’t respect our food allergies…Ask for sparkling water they brought us regular water which caused my husband to be sick for two days…Cross contamination with food allergies…No nightly entertainment..walking around the property there’s nothing to do… They need to train their employees English at least enough to communicate with guests..

Partner

10/10

Exceptional

23 Jul 2025

Kailyn

I love it ! Everything it’s perfect !

Family

4/10

Poor

20 Jul 2025

Carmon

The sheets had blood on them and I had to get someone to change them

10/10

Exceptional

17 Jul 2025

Christopher S

A lot of pools, not crowded, lots of beach seating and very friendly staff. Our butler Miguel handled our dinner reservations and ensured we had anything we needed. Looking forward to coming back!

Leisure Family

10/10

Exceptional

13 Jul 2025

maria fernanda

Excelente servicio.

Leisure Partner

6/10

Pleasant

09 Jul 2025

Christen Leigh

Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better

Leisure Family

8/10

Excellent

28 Jun 2025

Stephanie Ann Van

Impossible to get any dinner reservations the whole 5 days despite it being an all inclusive resort. The reservations were saved for the guests that were “diamond” and no others were able to get dinner reservations at all. Wry frustrated to pay for an all inclusive resort and not get to dine at any of the restaurants and have to eat the buffet every night for dinner .

Leisure Family

10/10

Exceptional

19 Jun 2025

Timothy

Excellent Stay

I really enjoyed my stay, I felt comfortable and relaxed the whole time. All personnel made us feel comfortable throughout our stay! I couldn't find a bad moment the whole week. Jennifer who works at the Hideaway went up and beyond making me and my wife comfortable. The food was excellent my room was immaculate on a daily basis.
This was my first all inclusive trip and I enjoyed it!

Friends_and_family Family

8/10

Excellent

11 May 2025

Jorge

El lugar está bastante limpio e igual las habitaciones. Los costos de las tiendas están bastante altos. Hace falta un poco de más actividad en las pisicinas.

Leisure Family

8/10

Excellent

05 May 2025

Kelvin

Servicio en buffet es de atención

Está parte es un apartado solo adulto que consta de una piscina y un bar con buena bebida. En el edificio el servicio a cliente es muy bueno, el check in y out es privado. Tuvimos inconveniente con la reserva tenemos tc doble saldo y no cobran en dólares sino que realizan la conversión en pesos dominicanos por loq tuvimos k salir para la ciudad a buscar dinero, y lo peor de todo fue k había llamado dos veces al hotel y me aseguraron que si se podía y cuando llego no es asi. También tuve mala experiencia con los restaurantes buffet los cuales casi siempre están llenos y como turista local no ponen atención, no nos ponían servilletas y los tenedores los tiraban, las veces k fuimos paso igual, a los extranjeros tratan mejor. Por otro lado, pudimos reservar un restaurante y fue excelente, adicional a los que están reservados en la zona solo adultos tenemos disponible de un restaurante a la carta fijo. El hotel es muy bonito y entretenido, le diera la oportunidad nuevamente.

Partner

4/10

Poor

13 Apr 2025

Erica

The reason why I am giving the hotel two stars is because my husband and I paid for a romantic dinner that we had horrible experience and service, all we got was a salad and a bottle of why after forty minutes of waiting and we left after another forty minutes because we did not get anything else. I spoke to management to receive a refund and nothing has been done about it. Aside from the experience the hotel is clean, the people are very nice, the beach is beautiful. There are a variety of restaurants and cuisines. The water park and escape room (which is an extra cost) were a lot of fun. There is also a souvenir store right outside the hotel property. One of the downsides is that the mini bar in the room does not get refilled.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Vanna Ngo, Sari Ly

I had a great stay at Hideaway. The staff made us feel very welcomed and did everything to make sure we were comfortable. There is so many activities to do everyday so you will never get bored. A lot of people have complained how Hideaway is a small area for adults only whereas Royalton itself is for family - I didn’t find this to be an issue. In fact, I think the fact that there were families staying here made it more fun, considering the amount of events that are available for all ages. All in all, this is the best resort I have stayed it. Special shout out to Vibes Team, the housekeeping and front desk staff for being excellent!!

Leisure Family

6/10

Pleasant

31 Mar 2025

Tamara

The staff was not nearly as attentive as I would’ve expected for a 5 star resort! No bellboy to help with bags, lack luster bus boys were just part of it.

Leisure Partner

4/10

Poor

28 Mar 2025

Oralia

“Other than the butler, who did an excellent job, the rest of the staff could benefit from better training. We also noticed some suspicious individuals who didn’t seem to belong at the resort. If it weren’t for our amazing group of friends who laughed through it all, the experience wouldn’t have been as enjoyable. The room had issues too — the shower flooded the floor each time we used it, but we made the best of it. Overall, the experience could have been better.”

Leisure Friends

4/10

Poor

26 Mar 2025

Verified traveler

The resort felt overcrowded and the food wasn’t very good. Everyone claims the lounge chairs with towels early in the morning which hogs them all up.

Friends_and_family Friends

6/10

Pleasant

22 Mar 2025

Diane

Service was not great and most employees did not speak English

Leisure Friends

10/10

Exceptional

20 Feb 2025

Jamila

Fantastic stagg

Leisure Family

8/10

Excellent

16 Feb 2025

Irvin Nelosn

Service, the staff is so kind!

Leisure Family

10/10

Exceptional

30 Jan 2025

Margarita

The personal was the best!

Leisure Friends

6/10

Pleasant

22 Jan 2025

Andrea

It said adults only but there were children all around

Leisure Family

6/10

Pleasant

20 Jan 2025

Rene

Fiar service - not Cleaning

Leisure

2/10

Poor

09 Jan 2025

Verified traveler

Horrible experience

Horrible experience. Worst all inclusive I have been to! First when we came our room was occupied we had to wait on another room. We could not eat any decent dinner for the first 3 nights because we have to book on the royalton app to eat at restaurants and according to the app they are fully booked! Fourth day was the same I had to take it up with management because I decided my money wasn’t going to go like that. Another issue was language barrier, staff barely knew English so it was very difficult to communicate. They will charge a certain price to book excursions for you but if you book it online by yourself it is like 100 bucks cheaper. Food was not what I expected at all very bad.

Partner

10/10

Exceptional

30 Nov 2024

Ella

I really enjoyed this hotel! There are a lot of activities and the food is delicious. The food and drinks here are top notch. I’ve been to many resorts in Punta Cana this one by far has been the best. Will return in the near future!

Leisure Family

2/10

Poor

25 Nov 2024

Denise

Sheets had stains on them. Hair on floor.
Rushed to order food because they were short staff was rude. Only person that was pleasant was Fredrico in the buffet area as well as the young ladies in the coffee shop. Room wasn’t ready until five. Safe wasn't working, bar wasn’t filled. Beware of this place. The water to brush my teeth came out brown. This is on the Hideaway side. We will never stay here ever again. The shower was dirty. Not too sure why it took so long to get into a dirty room.

Leisure Friends

10/10

Exceptional

18 Aug 2024

shawn

The most amazing staff. You couldn’t ask for better service and kinder people. My only real complaint is the beach. I wish I was made aware before going that I needed water shoes with all of the rocks everywhere.

Leisure Partner

8/10

Excellent

24 Jul 2024

Larry

Nice beach area and property is large and spread out. Buffet area was always fresh food and clean. Did not like the noise created by all the activies and food areas who were competing for your attention.

Leisure Partner

10/10

Exceptional

17 Jul 2024

Stephanie

The property was very clean.

Leisure Friends

8/10

Excellent

13 Jul 2024

Jordan

Swim out Experience

I thought we were getting a King bed with a sofa. We ended up getting 2 queens . Not that big of a deal but still not what we expected . The resort is beautiful. Our Butler was phenomenal. Some bartenders were kinda snobby, but overall good experience

Partner

6/10

Pleasant

01 Jul 2024

Gena I

The property was quiet and safe and very beautiful. What I didn’t like about the property was 1) There were children in the adults only area 2) It was difficult to make dining reservations because they were always booked so we didn’t get to enjoy any of the cuisine on the property 3) We booked a luxury room and it wasn’t luxury 4) We ordered room service and the food arrived cold and not eatable. 5) There could have been more activities on the property.

Leisure Family

10/10

Exceptional

20 Jun 2024

Troy

Hideway at Royalton exceeded my expectations. The hideway is thirty minutes from the airport the ride is pleasant. I was helped by Harrison and Carolina for check-in. Estela in housekeeping is wonderful, she respected my privacy, she and her team always greeted me with a smile. I recommend going the extra mile and paying extra for the Diamond club, an added bonus is a butler. My butler Carolina stole my heart, she is kind. Lovely and attentive. Carolina took care of all our needs including sticking my room with whatever we needed. We were treated with the utmost respect and kindness. Everyone greets you with a smile and is willing to go the extra mile expecting nothing in return
The buffet is great, drinks flow freely. I plan on returning next year with my family. Thank you for creating such a warm and welcoming environment for me.

Leisure Family

8/10

Excellent

18 Jun 2024

Sherry

The layout of the property was beautiful the pools the beach everything was nice. The food at the buffet could have been better. We tried for reservations at the steak house it was over booked. The rooms are a little dated

Friends_and_family Friends

8/10

Excellent

04 Jun 2024

Kenneth

The property was nice. The place was relaxing and felt like there was something to do always, never a bored moment. Estela from housekeeping made our room everyday and went above and beyond on the presentation and always making sure everything is to perfection.

Leisure Family

6/10

Pleasant

09 May 2024

Dalia

It was just okay. I would not care to stay again.

Leisure Partner

10/10

Exceptional

11 Apr 2024

Mazen Huda

Nice people

Leisure Friends

2/10

Poor

10 Apr 2024

Vonedtera

When booking this property, we were under the impression that this was an adults only property when in actuality it wasn’t. There were kids all over the property. The service was horrible. The food was disgusting to say the least and there was not many options to chose from. After our 2nd day the report went under construction. The overall experience just sucked.

Leisure Family

8/10

Excellent

05 Apr 2024

Brittany

It was fun and enjoyable.

Leisure Family

4/10

Poor

04 Apr 2024

Heather

The food did not taste good. Very bland. The staff barely spoke English so communication was horrible. I barely saw my butler. You could not take leftovers or dinner back to your room. Room service took over an hour every time. Housekeeping had to be called repeatedly before they would come clean. Horrible, will not come back. Will not recommend.

Leisure Family

2/10

Poor

03 Apr 2024

Joelle

Hideaway adult shouldn’t be call adult!!! They have a pool for adults every thing else you have Togo to the other joint resort to eat to do anything. If you are looking to have a good time in an adult resort this is not a place this is nice place for kids and family, I was really disappointed!

Leisure Partner

10/10

Exceptional

30 Mar 2024

Elisamuel Hernandez

This hotel was excellent, nice place, the people were courteous. Excellent beach and pools. Definitely we're staying again.

Leisure Partner

10/10

Exceptional

29 Mar 2024

Elliott

Very good

Leisure Friends

2/10

Poor

26 Feb 2024

Amy

Waiting and waiting

Didn’t have my room ready during check in. 3pm didn’t have bags so couldn’t change. Around 4:30pm I asked for my bag to change. Missed out on events and still no room. Got into the room around 6pm. I also didn’t get assistance in getting my bags to the 3rd floor since I asked for them to change earlier.

Slept and then didn’t know if room service got my order through the TV no answer around midnight. It did show up and some called after I
Got through to someone after asking hotels.com and calling the front desk. 2am heard a couple fighting and yelling this went on for awhile called the front desk and someone came and spoke with them around 3am. Didn’t get much sleep. House keeping knocked around 8:30am. Very disappointed and spoke to you and thanks for comping my night.

View from room was amazing.

Self

10/10

Exceptional

25 Feb 2024

Cathee

Beautiful Paradise ….

We stayed here for a few days before we had access to our condo… great place will return.

Partner

6/10

Pleasant

25 Jan 2024

Dominique

First of I’ve always loved the Royalton resorts .I after trying most of them this one needs some work … .. that being said customer service is definitely a big one … while some of the staff go above and beyond some are completely clueless when is comes to a simple thing as a smile … I do have to say if you plan on visiting go with an open mind and don’t expect too much … I also have to shout out to a few of the staff there that went above and beyond to make some of the our undesirable mishaps better …some of the staff should clearly reconsider the hospitality industry …a big thank you to Jhoenmy our butler you definitely go above and beyond I wish u all the best , Jose Paulino you are an exceptional manager thank you … Fernando at the Dorado you are a gem along with your chef … you made my day with your special meals definitely will be back for that Octopus!!
On another note my trip did not start out great a few mishaps along the way but the people mentioned about surely changed it all … Susy Ramos at the hideaway check in you are a breath of fresh thank you for everything.
Now I regards to the hotel accommodation.. my suggestion is please renovate your bathrooms the fish bowl sinks are really not needed , the safe in the very tiny closet with the most awkward doors should be on the top shelf not where a person needs to go down on their knees to open it .. the lighting in the rooms are horrible your rooms need some updating blankets for the beds would be nice.

Leisure Family

10/10

Exceptional

23 Jan 2024

Craig Allen

I just wanted to praise our butler Denis S. He did a spectacular job taking care of us!

Leisure Partner

2/10

Poor

17 Oct 2023

Aisha

The hotel room towels were HORRIBLE front desk is not 24 hours didnt open at 7am my transportation pick was for 7am...I waited till 7 15am still no front desk so i left with out no receipt...I'm very unhappy

Leisure Friends

2/10

Poor

29 Sep 2023

Shawn

Very misleading this is not an adult resort at all it has one d building that only adults stay at

8/10

Excellent

18 Sep 2023

Mark

Diamond club is worth the money ! Lenny our Butler was awesome !! Food was great in restaurants on sight, not so much at splash , buffet was average staff in buffet area not so pleasant, acted as if everything agitated them . Diamond club beach and pool area was awesome ! Francisco our beach staff went above and beyond for us ! Always reserved the best beach chairs and kept the drinks and fresh fruit coming !

Leisure Family

8/10

Excellent

13 Sep 2023

Gina

We had a very relaxing stay at hideaway the staff in the restaurants and all bars were amazing very attentive. Unfortunately the front desk staff were not very helpful. Our luggage was never delivered to our room so my husband had to go and bring it to us after 30 minutes of waiting and calls to the front desk were less than helpful as we were left on hold forever without any answers. Otherwise it was a very relaxing vacation after that incident!

Leisure Partner

2/10

Poor

09 Sep 2023

Patricia

The only reason i selected this hotel was because of the 10-12 restaurants and the club. At least 4 of the restaurants were closed no one knew what waa going until the 3 day they told us renovation. We finally found the 2 restaurants in Splash one was closed the other one was booked an hour after opening. The club was not a club it was a bar with rude staff. Overall food was not good and I had food poisoning for over a week ended in the emergency room.

Leisure Family

2/10

Poor

14 Aug 2023

Margaret

Overall the most horrible experience ever. The staff was rude and very disrespectful. Also, traveling from a different country trying to have a wonderful vacation, and encountering this type of treatment was beyond horrible. We were a group of 57 people that came from all around the world for my cousin’s wedding, and every day each one of the family members had a new complaint. I have never been so frustrated and disappointed in my life when it comes to going on vacation. Overall worst experience ever.

Leisure Family_with_children

2/10

Poor

03 Aug 2023

Anthony

Service, food, location, all bad. It’s not adults only. The staff was the worst part. I will never stay here again.

2/10

Poor

17 Jul 2023

Steven

Don’t know if it was the water or the food but got absurdly sick 2 days in out of the 5 days of vacation so wasn’t enjoyable at all. Place wasn’t amazingly clean, so I don’t want to attribute it to the food not being prepared right or just the water if a different country really don’t know but I terms of the staff cleaning rooms they did a good job. Somewhat jaded in this review because I didn’t really get to enjoy the trip due to sickness but the hotel was average overall.

Leisure Family

8/10

Excellent

06 Jul 2023

Fremio

Gd

Leisure Family

10/10

Exceptional

11 Jun 2023

Cheryl

The adults only section (Hideaway) was really great! The activity staff and bar staff were very attentive and made our stay lots of fun!

Leisure Partner

8/10

Excellent

29 May 2023

Cynthia

All staff were very friendly and accommodating!!

Leisure Partner

10/10

Exceptional

09 Apr 2023

Carroll

Worthy of its autograph collection status with Marriott

Leisure Family

10/10

Exceptional

25 Mar 2023

Alex

Staff was very helpful. The more they recognized you, the more open they were, and friendly.
Enrique was the best. He always had a smile on his face, and was a blast to talk to.

Leisure Partner

4/10

Poor

04 Mar 2023

Reynaldo

Place is great, the food and drinks perfect. But the staff at check-in was horrible there were only one person able to help. After having trouble checking in changing room and giving me no information at the main lobby, the rest was great.

Leisure Partner

8/10

Excellent

28 Feb 2023

Jennifer

Loved the Diamond Club, staff and service great. Wish I had gotten the swim up rooms, they seemed fun. Wouldn't recommend the honeymoon suite, Jacuzzi had to be filled by butler. Only used it once, also the balcony of the honeymoon suite overlooked the back of a restaurant and dumpster area. Restaurants were decent, although portions were very small in some cases. W