Bahia Principe Explore Legend Hyatt Incl Col AI

Dominican Republic , Punta Cana
Punta Cana, Carretera Arena Gorda
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100 reviews shown

10/10

Exceptional

24 Apr 2026

Prince

Clean room and kid friendly

Family_with_children

10/10

Exceptional

24 Apr 2026

Patrick Clark

The staff there were wonderful! Very helpful and friendly. The property was beautiful. Great pools, beach, and water parks for the kids.Plenty of night time entertainment.This place is great for a relaxing couples getaway or if you are traveling with the family. They do a great job accomodating everyone! There are fun excursions to choose from very near by. We did horse back riding and went to Monkey land, and they were both great! I would highly recommend this place, if traveling to Punta Cana! We had a great vacation here!

Family_with_children

10/10

Exceptional

23 Apr 2026

Nicole

Rooms were clean. We were upgraded to a castle view room. The sofa was torn and some of the pillows but we were not using them so it didn’t bother us. The refrigerator kept things cool but not your at home cool. Mini bar is restocked everyday. Definitely bring your own sunscreen it’s $40usd a bottle at the gift shop. And a floaty for a baby was also $40usd. Family friendly, food is mediocre, overall it’s worth it to us and the kids love it.

Family_with_children

10/10

Exceptional

23 Apr 2026

LEYBIS

Had the best time! went for April School Vacation and my kids had so much fun. fully recommend.

Family_with_children

10/10

Exceptional

23 Apr 2026

Esmerilda

We spent one week to Bahia Principe Fantasia, my 8 years old son loved it and wanted to stay more days. Staff was professional and nice.
I liked the food and the service as well.
Would like to go back again,

Family_with_children

10/10

Exceptional

22 Apr 2026

Laurie

Was very kid friendly and the staff was amazing a lot of things to do. All of the pools close at 6 PM and the buffet lines are long be patient with the staff. They are amazing and they try their best overall great experience for the price.

Family_with_children

10/10

Exceptional

22 Apr 2026

isoruma

Gracias a todo el equipo por una estancia excelente; de verdad recomiendo este hotel al 100%, especialmente si viajas con niños. Gracias a todos ustedes puedo decir que escogí el mejor hotel para pasar mi cumpleaños. Queremos agradecer de manera especial a los chicos de recepción Andres, Eduardo y Andrés por su atención tan amable y profesional; también a los muchachos del buffet por su dedicación, y en especial a Karelin y a Leydi del bar por su trato tan cariñoso. Un agradecimiento muy especial a los muchachos del parque de agua, José y Juanca Carlos, por hacer que la diversión de los niños fuera inolvidable, y a Wiliam, el salvavidas de la piscina, siempre atento y pendiente de la seguridad. No puedo dejar de mencionar a María fernanda de housekeeping; su trato fue el mejor, nos mantuvo la habitación siempre súper limpia y acogedora, e hizo que todo fuera aún más especial. Mis niños la pasaron súper bien y disfrutaron muchísimo cada momento. Sin duda, fue una experiencia maravillosa que volveríamos a repetir.

10/10

Exceptional

21 Apr 2026

Jamilet

Everything was perfect

Family_with_children

10/10

Exceptional

20 Apr 2026

Sheila

We absolutely loved our stay at Bahia Principe! As a family of 4, this was one of the best vacations we’ve had. The resort was beautiful, the staff was friendly, and there was always something to do.

What really stood out was how much they cater to kids. There were so many family-friendly activities, and our children had an amazing time every single day. It made the trip so much more relaxing for us as parents because there was always entertainment, great food options, and plenty for the kids to enjoy.

The rooms were comfortable, the pools were great, and the overall atmosphere was so fun and welcoming. We made so many great memories here and would absolutely come back again. Highly recommend for families looking for a resort that truly makes kids feel included and keeps everyone happy!

Family_with_children

10/10

Exceptional

20 Apr 2026

Jennifer

Everything was great

Friends

6/10

Pleasant

20 Apr 2026

Sejal Chandrakant

We had a great time overall, especially for my 8‑year‑old. The pool was the highlight — always something going on, and the evening entertainment (kids’ disco, karaoke, face painting) was a big hit. She didn’t use the kids’ club much because she made friends around the resort, which was easy since there were lots of families. The beach and water were also fantastic, and you can move between the nearby sister resorts, which is a nice bonus.

Where things fell short was the service and the buffet experience. I’ve stayed at other Bahia Principe resorts and the service has always been excellent, so this was disappointing. It was hard to get basic things like water or coffee, and when coffee did come, milk never came with it. Many mornings the tables weren’t set with cutlery or napkins, and staff often seemed disengaged or even annoyed when we asked for something.

The live cooking stations were also slow — omelettes made one at a time even though there was entire grill available, and pasta chefs walking away mid‑dish. It just didn’t feel efficient or guest‑focused.

The rooms were very basic. They were fine for sleeping, but nothing special. If you want something nicer, I’d recommend looking at the other Bahia Principe resorts on the same property — you can still access the Explore Legend but get a better room experience.

Great for kids and the pool/beach, but service and room quality definitely need improvement. I wish the attention to service was the same across all resorts.

Family_with_children

2/10

Poor

20 Apr 2026

Yinat

I recently stayed at this hotel with my children, and unfortunately, our experience was very disappointing. The property is in poor condition and clearly not well maintained.

Starting with the rooms, there was a very strong musty smell, and the beds, pillows, and overall environment felt dusty and unclean. The sheets and towels were stained, which made us very uncomfortable.

The bathroom was also in bad condition. Every time someone took a shower, water would leak out and flood the entire bathroom floor. Additionally, the air conditioning barely worked—it felt more like a fan and did not cool the room at all.

To make matters worse, one night the electricity went out for two hours. This was extremely unpleasant, especially with the heat and mosquitoes. My daughter ended up with more than 10 mosquito bites. I was very surprised that a hotel like this does not have a backup generator.

Overall, this was a very poor experience, and I would not recommend this hotel to families or anyone looking for a comfortable stay.

Family_with_children

2/10

Poor

20 Apr 2026

Yinat

I recently stayed at this hotel with my children, and unfortunately, our experience was very disappointing. The property is in poor condition and clearly not well maintained.

Starting with the rooms, there was a very strong musty smell, and the beds, pillows, and overall environment felt dusty and unclean. The sheets and towels were stained, which made us very uncomfortable.

The bathroom was also in bad condition. Every time someone took a shower, water would leak out and flood the entire bathroom floor. Additionally, the air conditioning barely worked it felt more like a fan and did not cool the room at all.

To make matters worse, one night the electricity went out for two + hours. This was extremely unpleasant, especially with the heat and mosquitoes. My daughter ended up with more than 10 mosquito bites. I was very surprised that a hotel like this does not have a backup generator.

Overall, this was a very poor experience, and I would not recommend this hotel to families or anyone looking for a comfortable stay.

Family_with_children

8/10

Excellent

19 Apr 2026

Yuvraj

Don’t rely on front office, front office team was just their to do checkin and checkout

4/10

Poor

19 Apr 2026

Joseph

This Hyatt property has a different understanding of the term all inclusive that I had expected. Dinner reservations at the restaurants 5:30 pm. The buffet had a wide variety but the food was almost always cold and insipid. Want wine? $60-80+. Want steak? $45-85. AC and electricity was on and off many times. One night the lights went on and off more than a dozen times. Impossible to rest. Staff seemed disinterested in helping. Often had to ask 4 or 5 times to get something simple. Like bottled water. And the ‘club’ presentation? The ask was for an hour with breakfast. Reality was almost 4 hours of ineffective salesmanship. The irony was that we were interested but the club sales team could not or would not get to the point. What a waste of time. The reward? A spa voucher that didn’t even cover half the cost of a basic massage. Never again. Spend your money on elsewhere. This was very poor all around. I won’t be reserving anything Hyatt for a very long time. This was a major disappointment.

Family_with_children

8/10

Excellent

19 Apr 2026

Carlos Ezequiel Medina

En general todo estuvo bien. Lo único malo es que la gente que atiende en el buffet (no todos) no son tan atentos. De echo llegamos a pensar que por ser hispanos no te atienden igual. Pero la gente de los restaurantes fueron muy atentos. Las camareras muy atentas también. En general nuestro viaje estuvo bien. No creo que volvería a quedarme en bahía príncipe legend. Buscaría otras opciones.

Family_with_children

8/10

Excellent

19 Apr 2026

Ashley Marie

Very kid friendly! Our kids enjoyed the multiple pools and different water features. They had different water entertainment during the day such as a paddle board race, aqua show and an inflatable activity. Amazing dinner show at Onerio! A silent disco, and neon show as well.

Family_with_children

6/10

Pleasant

19 Apr 2026

CHRISTIAN

Good food and friendly staff. The building/room we stayed in was old and poorly maintained.

Family_with_children

10/10

Exceptional

19 Apr 2026

Viktor

Everything was perfect

Family_with_children

8/10

Excellent

18 Apr 2026

Genevieve

Staff very helpful

Partner

10/10

Exceptional

18 Apr 2026

Daniel

Everything was very nice

Family_with_children

6/10

Pleasant

17 Apr 2026

Keith

The place is great for kids as there is a great kids club and kids activities for the kids to meet new friends. The food isn’t good and the hotel is run down… definitely don’t think it’s a four star…

Family_with_children

10/10

Exceptional

17 Apr 2026

Yumar Perez

Great

Family_with_children

10/10

Exceptional

16 Apr 2026

Flammarion

We love coming here. The staff is always very friendly and willing to assist us. Great amenities.

Family_with_children

10/10

Exceptional

15 Apr 2026

Margarita Bedali

Excelente atencion muy lindo lugar lo recomiendo!

8/10

Excellent

15 Apr 2026

Maria

Great resort for families! Close to the beach (only a golf cart ride away). Big pool with 2 different sections. Plenty of activities for the kids (the kids club is great!)

Family_with_children

10/10

Exceptional

15 Apr 2026

Jean Marie

Wonderful family place - clean, accessible and excellent food

Family_with_children

8/10

Excellent

15 Apr 2026

Fatima

Our room was extremely loud as they had placed it close to reception area. The entertainment music along with guests and staff in the halls kept us and my kids awake every night. The staff didn’t speak English which made it hard to communicate regarding orders or asking for help. One Sheet in our room had holes in it and another a small blood stain. The bathroom provides no privacy for families as there’s a window looking into the room. Upon arrival, check in was dull. We were not welcomed or offered any beverages after 10 hr flight. Nothing was explained and our spa credit never provided. Beach was kept clean but very small and filled quickly with no spots left.
Some Staff at buffets and restaurants did not seem eager to help.

Family_with_children

8/10

Excellent

15 Apr 2026

Paula

We loved spending time at Bahia Principe! The food was amazing! The best of DR so far. They had Dominican dishes. The pools were great. The music and entertainment so fun. Thank you so much!

Family_with_children

8/10

Excellent

14 Apr 2026

Spencer

Everything was great with exception of our room. It was very rundown. Mirrors and lights were rusted and looked out of date. Our bathtub did not work and our TV was broken

Family_with_children

4/10

Poor

14 Apr 2026

Nataliia

The holders for shampoo in the shower and dispensers were broken. We also didn’t have any body lotion, or the dispenser was broken — it was basically impossible to use it.

Family_with_children

10/10

Exceptional

14 Apr 2026

Gabriel

Great place with lots of food options, clean and friendly staff.

10/10

Exceptional

13 Apr 2026

Liudmila Guzmán

Me gustó todo. Pero las actividades tienen que ser más variadas y tener mejor información de ellas. Además mejorar las reservas de los restaurantes especializados

Family_with_children

10/10

Exceptional

13 Apr 2026

Elton

Very excellent

8/10

Excellent

13 Apr 2026

Juan

Very clean, good staff, property condition is very good, my only complaint is the food, the food at the buffet is very poor, bad quality and very repetitive.

2/10

Poor

13 Apr 2026

Vjosa

I would not recommend this resort based on our experience. Upon arrival, the room was outdated and unclean, and we had to request that it be re-cleaned and mopped. We also encountered a roach. The linens appeared worn, and the refrigerator was not functioning properly.

The dining experience was disappointing. The resort heavily promoted a circus-themed dinner, which did not meet expectations. The meal included low-quality food, meant to serve four people. Overall, the restaurants were subpar, and the buffet was overcrowded and disorganized. While we understand language differences and speak a different language beside english as well, there were consistent communication issues, even with basic requests like scrambled eggs, fried eggs, and omelets. Long lines were also a constant issue.

The pool areas were extremely crowded, and there were safety concerns at the children’s water park. The surrounding tile was very slippery, and we witnessed multiple instances of both children and adults slipping and falling(hitting the back of their heads).

The only positive aspect was the front desk staff, who were professional and helpful. They assisted us in moving to the Esmeralda for an additional fee, which was a much better experience, with improved food, organization, and dining overall. I would return to Esmeralda, but not this resort- Legend.

Family_with_children

8/10

Excellent

13 Apr 2026

Marisol

Clean room, Family- Friendly

Family_with_children

10/10

Exceptional

13 Apr 2026

Sandeep

It is a very big property, please spend time understanding what is were. The best is the sit down dinners

Family_with_children

6/10

Pleasant

12 Apr 2026

charles

This resort is just ok. Expect your kids to have a great time and enjoy that. Rooms are kept clean and they do a nice job. The dinner show was also alot of fun. Service here is not good. Several times we asked for things and never got them , coffee drinks spoons for table ect. Food is just ok , not alot of selection at the buffet and due to the app being hard to get into pretrip we weren't able to book alot of dinners. Also cockroachs. This place is ok but wouldn't recommend.

10/10

Exceptional

12 Apr 2026

HARPREET KAUR

I just got back from here today and it was such a good experience. Everything was amazing. Lots of stuff to do for the kids. Love the evening events they have. Staff were so so nice and helpful. Lots of food options. Only thing missing was the villas didn’t have elevators. Being on the top floor was a pain of going back and forth. Other than that, 9.5 out of 10 for sure!

Family_with_children

6/10

Pleasant

11 Apr 2026

Vladislav

Property is a bit older. Had an AC leak in our room. I wouldn’t be returning

Family_with_children

6/10

Pleasant

10 Apr 2026

Elizabeth

My kids loved it but my husband and I did not enjoy ourselves. This was the fist time in Punta Cana we were disappointed. The staff seemed as if they don’t want to be there. Rooms and resort was really outdated. Room barely had outlets and only 2 of them worked. Food was mediocre but the entertainment was top notch. Didn’t know this until we got there but pools, beach and kids club all close at 6pm. First time in Punta Cana we experienced this as well.

Family_with_children

10/10

Exceptional

10 Apr 2026

Yamilka Veronica Miller

Everything excellent

Family_with_children

8/10

Excellent

10 Apr 2026

Alberto Diniz Bueno

Good staff and great pool area. My kids had a blast. I couldn’t make reservations to the best à la carte restaurants as everything was full from day 1, so I couldn’t enjoy a great dinner with my spouse and kids. People wake up very early to secure a spot at the pool area but some never show up throughout the day, which is very impolite.

2/10

Poor

10 Apr 2026

Paula

Make sure you understand where you are staying. Multiple properties there and you are restricted on which bars you can get drinks at. The staff is slow and rude. Never going back.

Family_with_children

8/10

Excellent

10 Apr 2026

Mohamed

Great place to visit definitely I seen myself coming back. The only problem is waiters at the open buffet very hard to get cub of water.

Family_with_children

8/10

Excellent

09 Apr 2026

Paul

After the few issues we had upon arriving on property, our concierge representative, Eduardo took total control over the situation and corrected EVERYTHING! Every time he seen us in the lobby he approached us to asked if everything was OK if there was something we needed. The issues that we had with getting reservations for dinner he took care of. We ate at the restaurant we wanted every night at exactly the time we want. On Friday he arranged a special dinner considering it was a religious day. Overall our stay at Bahia Principe Fantasia was wonderful, we will definitely be back next year.

4/10

Poor

09 Apr 2026

Seyyed Hamed

I had a very disappointing experience at Bahia Principe in the Dominican Republic. The resort is falsely advertised — they claim to have 11 restaurants, but in reality only about 4 are actually available at this specific hotel. The rest are spread across multiple other hotels in the resort complex, making it extremely difficult (if not impossible) to access them. On top of that, reservations are nearly impossible to get, so you’re basically stuck with very limited dining options.

Another misleading point: this is NOT actually a true beachfront hotel as advertised. Depending on where you stay, you’re far from the beach and need to rely on shuttles, which is not what most people expect when booking a “beachfront” resort.

The buffet food was just okay at best — very repetitive with limited variety. Definitely not what you’d expect from an all-inclusive resort of this scale. Also, don’t expect premium drinks — there were no recognizable liquor brands available, which was another letdown.

Service was also frustrating. Getting clean towels by the pool was a daily struggle — they were always out by noon. When you did get one, they were old, worn out, and clearly overused.

One of the worst parts: housekeeping accidentally took some of our clothes along with the towels, and they were never returned. After speaking with other guests, we realized this wasn’t an isolated incident — it had happened to others as well.

The only positive thing I can say is that it’s a decent place for k

Family_with_children

4/10

Poor

09 Apr 2026

Nikola

First time in Dominican. We stayed at Explore Legend Fantasia. Out of the dozen or so resorts we've stayed at (Mexico, Turks, Dominican), this was probably the least favorable, we will not be going back or recommending to anyone. Food was below average. Most of the staff should not work in hospitality. Plenty for kids to do. Pools were good, lots of options. Beach was okay, food and service at beach was not great. Maybe the other areas of the resort are better, we were not allowed to eat/drink at others. Ambar looked a little better, cannot comment on food/staff. We stayed at Bahia Principe in Mexico and it was a much better experience. The Expedia and Google reviews are very misleading.

Family_with_children

6/10

Pleasant

09 Apr 2026

Juliana

We really wanted to love this place because there are some great things about it, especially if you have kids. The water park, pools, and shows are honestly a lot of fun and definitely the highlight of the trip.

But not everything lived up to expectations. The kids club was a big letdown. It just felt poorly run, and the staff didn’t seem interested in actually engaging or entertaining the kids, which was disappointing.

Food was another issue. The buffet was pretty bad, and on top of that, the staff there weren’t very friendly. The à la carte restaurants didn’t make up for it either, very limited choices, small portions, and the whole experience felt rushed. The Japanese restaurant especially felt like they were trying to move you along as quickly as possible.

Overall, there are some nice features here, but the service and food really need improvement. It just didn’t feel like the experience matched what it could be.

Family_with_children

8/10

Excellent

08 Apr 2026

Esmelin Esther

Activities were good, staff were great, breakfast was fresh. Room were a bit outdate. Bathroom had no vent and felt a bit mildew

6/10

Pleasant

08 Apr 2026

Parmendeep

All the rooms are in poor condition and need a major renovation. Overall the condition of the main areas are run down and need an update. Food quality was poor and very bland. Pools were very nice and clean and well taken care of. The service was also very poor as they were very up tight and always seemed in a bad mood. They would barley come to our table to serve us or get us drinks. Room service was really good with hot food all the time. The food in the buffets was cold and very distasteful. Beach was very beautiful.

Family_with_children

6/10

Pleasant

08 Apr 2026

Taylor N

The rooms are old. The property is due for a makeover.

Family_with_children

10/10

Exceptional

08 Apr 2026

Diana

Excellent Experience overall.

Family_with_children

6/10

Pleasant

08 Apr 2026

Antonio

It’s a very nice exclusive hotel, but there is only three restaurants on the property and you have to pay for one if you don’t book 4 days or more

Family_with_children

10/10

Exceptional

08 Apr 2026

Edison

Clean room / staff/ kid-friendly/ family friendly

4/10

Poor

08 Apr 2026

Laura

The weather was beautiful. The water was clear, warm and the sunshine was healing. The customer service with Expedia was incredibly disappointing. When I booked the trip, it clearly stated that we could cancel up to 2 days before the trip. I obviously, had no intention of canceling as this was a trip we have been looking forward to for two years- but a week prior to the trip one of the seven people booked for our trip could no longer attend. I contacted Expedia- was disconnected twice when being continuously transferred to different departments- 2 hours were lost to learn that I could only cancel the entire trip- canceling one member was not an option. When we arrived at Punta Cana the check- in process took over an hour- with 2 small children who were tired, hungry and teased by a waterpark they could see but not access. Once in our room- we still could not partake because we were not allowed to take our suitcases with us- and waited another hour to obtain our luggage in our room. The toilets did not flush appropriately. The shower only has very hot water at all times- the adults i. Our party could not tolerate- it is likely unsafe for children. Communication about activities in the resort was nonexistent. I asked many times & were told to “look on the app”. I attempted the app- but it is either nonexistent or incredibly not user friendly. There were multiple times we sought food and nothing was open. Soliciting was constant. You must buy an adapter to change any devices.

Family_with_children

6/10

Pleasant

07 Apr 2026

Andres

Great for kids, autism friendly, food was good, rooma ste a bit run down, a few blackouts during an early part of the morning

Family_with_children

8/10

Excellent

06 Apr 2026

Kevin Maurice

We came down with grands and had an excellent experience. Our were blown away. The shows were really good. Especially Onerio. My wife's birthday and they her feel very special.

Family_with_children

10/10

Exceptional

05 Apr 2026

Rene

Great staff throughout the hotel

10/10

Exceptional

05 Apr 2026

Madelaine Sosa

Excellent service, great amenities and property condition!

8/10

Excellent

05 Apr 2026

Matthew John

Extremely beautiful property. Pool layout, the castles, the beach were all great to look at. Beach was gorgeous and staff were very good at picking up and disposing of the seaweed from the beach (only so much they can do). Some of the staff were amazing and many others seemed like you were bothering them and didn't want to talk/help. That was very annoying. The buffet was great but the food was mostly just mid and a lot of it just didn't have much taste. Not unexpected since this is 100% a kids/family resort. For a kids resort they had a super small kids food section. Food at most of the restaurants was just OK. Maiko was our favorite and the Mongolian and Tex Mex places were also great. Flame, Il Paradiso were not worth going to in my opinion as the food was not that good. Internet was not good and you have to pay extra for internet that isn't much better. TV reception was terrible and not up to modern standards. What modern resort in 2026 has tv's that you can't stream on? Overall, I'd come back as despite the above that will probably be viewed as complaints it was EXTREMELY relaxing. All said and done, our family absolutely loved our time there. There were some minor inconveniences but the pool/beach and such were a total blast. The only bad thing about the pool is that they close at I think it was 6:30pm. Rather than coming back, I'd probably rather check out another one of their properties. If you have a family with young kids, this would be a fantastic choice.

Family_with_children

6/10

Pleasant

03 Apr 2026

Latisha

The resort is in need of major renovation. For starters the room was not very clean, fridge did not work, and it took an extremely long time for the cold water to come through. Mixed reviews on staff, some were friendly, but others seem to hate their job. This was my first experience with this resort chain and perhaps my last.

Family_with_children

8/10

Excellent

03 Apr 2026

Nancy Karina

Good for a vacation where your expectations are not extremely high. If you are looking for a great place to get away good food drinks beautiful beach pool shows this is the place to be.

Family_with_children

10/10

Exceptional

03 Apr 2026

Flor

We spent 7 days with our special needs kids. Eduardo was our butler he was incredibly helpful at making our restroom reservations and making sure we were taken care of. We are extremely grateful for that. We spent seven wonderful days in the hotel. The pool was amazing. The beach was nice. The staff was very friendly. The cleanliness was top. I wish that they did some work on the rooms a little bit updates but it’s not a big deal. We never spend a lot of time there anyways thank you Eduardo for all your help and I do recommend the property.
I also think that they should promote their on oneiro send that-show, which was amazing. I feel like they don’t talk about it enough. That was a really nice restaurant show and the kids enjoy themselves.

Family_with_children

8/10

Excellent

01 Apr 2026

Jeannie

Kids Club was fantastic! My kids had a great time there and made many friends! The kids club staff were amazing with the kids and communicated very well with the parents using Whatapp. Thank you for the cute pictures and all the fun activities so that the parents could genuinely relax as well! We appreciate kids club the most from our trip!!!

Our room cleaning staff, mini bar staff, room service staff, reception staff Santa and Andreas were so pleasant and welcoming! Santa gave us the perfect room with a lovely view and close up iuds club. Our room was so clean and comfortable! The air conditioning was so nice in our room and our mini bar was well stocked. Thank you for making our stay wonderful!

Family_with_children

10/10

Exceptional

31 Mar 2026

ALI

Excellent vacation spot for families

10/10

Exceptional

31 Mar 2026

Amritpal Singh

Family-Friendly, Realxing Environment, Good Entertainment.

Family_with_children

10/10

Exceptional

31 Mar 2026

Rajaranjini

Would appreciated more if ppl can understood what we were saying. So hard to even get an answer from most of the staffs, since they all speaks strictly Spanish... felt really hard to get any help or directions from anyone. Lovely place for kids... highly recommended if you have young kids.

Family_with_children

8/10

Excellent

30 Mar 2026

Clifford

The most hospitable and friendliest staff you’ll meet.

Partner

10/10

Exceptional

29 Mar 2026

Heather

A beautiful resort with lovely experiences.

Family_with_children

10/10

Exceptional

29 Mar 2026

Ana

Tuve un problema con mi hija de 3 años. Convulsionó y los empleados no reaccionaron a ayudarnos. Tuve yo que salir corriendo con mi hija en brazos para buscar ayuda. Ellos tienen conbenio con un hospital que se llama Hospiten Babaro. Y me llevaron para ahí en una ambulancia. Cuando llegamos al hospital nos dijeron que si teníamos dinero para pagara podían atender a mi hija. Pero que si no teníamos para pagar $1700 dólares. No podían atenderla. Para mí fue la peor experiencia de mi vida. Son unos Animales cómo ver unos padres de sesperados por una hija. Y se comportan de esa manera.

10/10

Exceptional

28 Mar 2026

Yvonne

Excellent activities

Family_with_children

6/10

Pleasant

28 Mar 2026

Ariana

We enjoyed our time there. However, the staff was not very friendly. They seemed unhappy and a bit lazy. The place needs maintenance upgrades.

Family_with_children

6/10

Pleasant

27 Mar 2026

srikanth

We had a mixed experience. The concierge was excellent—he arranged a birthday cake for my wife and made our anniversary special.

However, the property feels a bit outdated. The bathroom had issues (bathtub condition, inconsistent hot/cold water, and a ceiling leak). We also experienced a couple of power outages, which was unexpected.

Communication was sometimes difficult as few staff spoke English.

It seems there may be a management change happening, so hopefully these issues will improve.

Family_with_children

10/10

Exceptional

27 Mar 2026

Candace

We have been to the Fantasia twice now. The staff are all very welcoming. Juan in the entertainment dept was so good with keeping the kids engaged at the volleyball court. The pool is gorgeous and lots of fun. And our big group of 16 was always able to find something nice to eat at the restaurants. Would definitely

10/10

Exceptional

26 Mar 2026

LAURA

The staff were incredibly friendly- from reception to check out. The food was great and our young children LOVED this resort

Family_with_children

10/10

Exceptional

25 Mar 2026

Courtney Dawn

Awesome vacation. Little outdated

Friends

10/10

Exceptional

25 Mar 2026

Dukagjin

Excellent

2/10

Poor

25 Mar 2026

HAMAYAK

Terrible hotel. I will never recommend ANYONE to come here. The staff are rude and the service is terrible. The food is horrible also. The hotel itself is falling apart. The chairs, the tables everything is worn out. Not worth spending any money to travel here. They're going through a transition to Hyatt and i can see why. It hasn't been managed properly at all. We're so disappointed and frustrated. I get one vacation a year and we spent our hard earned money on this resort. What a big mistake. I definitely believe we should be compensated for the terrible service.

Family_with_children

6/10

Pleasant

24 Mar 2026

Colton

The beds are not comfortable. The food was ok. The pools and access to the beach are decent, very kid friendly. Gym was bigger than expected. Door maintenance issue that happens with battery powered lock, just poor timing for us. The restaurant staff is very helpful and friendly. Might be harder to communicate for poorer spanish speaking groups. We enjoyed our stay but have had better experiences.

Family_with_children

10/10

Exceptional

23 Mar 2026

Lawrence Frank

Overall this was a really great stay. Beach was nice, a bit crowded but we had no real problem finding lounge chairs. Pool was enjoyable, only wish they kept it open later.
Buffet is a bit understaffed and could use a bit more organization. Had to ask 2-3 time for drinks. That aside the food was good with a lot of variety .
Mosquitoes were a bit of an annoyance so bring insect repellent. People allowing small children to run around the hall way at early hours was disrespectful and disruptive. Although no the resorts fault I just wanted to mention it for people with no children looking for a peaceful night sleep.

Family

10/10

Exceptional

22 Mar 2026

Mykola

We stayed for 5 days as a party of 7 (3 generations: 4 adults and 3 children) over Spring break 2026. It was our first visit to the Fantasia resort. Being VIP Expedia members, we received a room upgrade with 2 connecting rooms and a castle/pool view. We loved our stay. The rooms were clean, the beach is beautiful, and the staff was very friendly and helpful. We used the resort app to make restaurant reservations and ask for extra blankets. The only minor issue was the softness of the pillows, which I hope will change once Hyatt starts managing the resort. We loved our stay and our kids are asking us to come back next year.

Family_with_children

8/10

Excellent

22 Mar 2026

Gita

Clean rooms, good friendly stuff, great pools and beach. The only complain would be the food, food could be better, otherwise great property to stay in especially for kids.

Family_with_children

10/10

Exceptional

21 Mar 2026

Yaimara

The hotel and the staff is amazing !!!

10/10

Exceptional

21 Mar 2026

Molly

The gym had 2 broken treadmills the entire 8 days I was there. The pool area was very clean.

Family_with_children

10/10

Exceptional

21 Mar 2026

Karen

Everything was great the only issue I have is with the check in. The crazy lines and more so for the people that have kids.

Family_with_children

6/10

Pleasant

20 Mar 2026

Reza

Very smelly buffet, the whole area looks you’re walking in fish market with greasey smell!
Dated juice in bars and buffet
Old beds all making noise,

10/10

Exceptional

20 Mar 2026

Alvaro

no visité el gimnasio.

Family_with_children

10/10

Exceptional

19 Mar 2026

Vito

Very clean room with all amenities. I’ve been to this property many times before in the past few years. There is a lot of variety at the Larimar buffet, made to order omelet stations for breakfast. Meats, burgers, fish and chicken cooked to order for lunch and dinner. Kids station with nuggets, fries, mozzarella sticks and pizza station (which they can make a custom personal pizza if you don’t like the toppings they put on it).

Family_with_children

10/10

Exceptional

19 Mar 2026

marvin

All around great!!

8/10

Excellent

18 Mar 2026

YEON JUNG

Clean room

Family

8/10

Excellent

18 Mar 2026

Tayraigee

Did not use the gym

6/10

Pleasant

17 Mar 2026

Richard John

A nice honest 3.5 to 4 star resort not even close to 5 star

Family_with_children

6/10

Pleasant

17 Mar 2026

Kevin

Good hotel good people good pools but bad food
The ketchup taste really bad and mayonnaise worst we stay from Sunday to Thursday and after checkout we stay more days but in other resort because we feel like we didn’t have alot of fun .

Family_with_children

10/10

Exceptional

16 Mar 2026

Rosa

Love this resort. The people are so friendly and welcoming. This is my third time staying there and I love it. I will definitely be back.

Family

10/10

Exceptional

16 Mar 2026

shalana

Let’s start with Richard the worker in the buffet restaurant how attentive he was every time we walked in …Cruz from the front hotel area was also attentive with the questions I asked her ! The best part about our stay at Bahia Principle was that your able to utilize ALL the other resorts connected!

Family_with_children

10/10

Exceptional

15 Mar 2026

D'ANTHONY

The resort was nice, updated, and clean.

Partner

10/10

Exceptional

15 Mar 2026

Derlis

The best resorts in Punta Cana