Name: Cana Brava Residences Rental Apartment
Address: Cana Bay Resort, Bavaro, DO

2/10

Poor

14 Jun 2026

Anthony Eugene

Wow, where do I begin property look abandoned not sure if it was new but no one was there. No service power was off when we first arrived when power finally came on. There was no Wi-Fi. There were bugs all over the place. Hot water would only work for two minutes. Wow, I could go on and on.

Partner

2/10

Poor

18 Mar 2026

nancy

This place was absolutely horrible from the minute. We were trying to check in, which was an hour away cause nobody came and gave us anything to bugs in the room, which were horrible and disgusting to the Wi-Fi not working when I work remotely, which was a big issue refrigerator was not working so we had to throw out food. The property manager was contacted and nothing was ever done and when I spoke to her, she didn’t like what I have to say so she started to insult me by saying that I was a blackmailing her because I said I was gonna write a review. I also have pictures that I would love to post of the nasty little critters that were rolling around the whole kitchen counter. this experience was horrible absolutely horrible.

Partner

8/10

Excellent

17 Mar 2026

Kevin

Property was nice, clean…had a hard time communicating with the managers.

Friends

10/10

Exceptional

10 Mar 2026

MIGUEL ANGEL

Good location, clean, perfect for golf trip

Friends

8/10

Excellent

04 Mar 2026

Benjamin

Beach Club Excellent (very worth the day pass fee, which is deductible from your final tab)
Apartments Good - Nice Pool Area, Clean, Good Parking, Quiet location

Family

8/10

Excellent

25 Feb 2026

Alice

The condo was great very clean. The staff was great and very helpful. The shuttle to the beach was nice but limited on drop off and pick up times so we walked and it’s a long walk in the heat but worth it. The extra $15.00 per person to go on the beach every day was pretty expensive when you have a family but you can use the ticket toward food and drink at the restaurant on the beach they charge $40.00 charge to shuttle to the airport was a bit expensive

4/10

Poor

25 Feb 2026

Stefany

Fue una experiencia complicada por decir poco lagunas de las fotos que muestran nada que ver hacen ver como si estuvieran muy cerca de la playa son 25 a 30 minutos de caminata o 10 minutos en auto el día del check in te entiendo el retraso al ser una reserva de última hora lo que no entiendo es como después de eso nos llevaron la llave hasta que se les dio la gana un día regresando de un tour en el apartamento no había luz y al comentarles pretendían dejarnos sin luz hasta el próximo día no lo hicieron solo por que no lo permitimos y el servicio del restaurante que esta hay es pésimo

Family

2/10

Poor

24 Feb 2026

Taylor

There is no front office or staff. All communication was through What's App and was not very responsive. The room had paint peeling off the walls and getting on the couches. The room was listed to have a sofa bed, but it was just two couches that pushed together. There were no sheets, pillows or blankets for the sofa bed.

The staff at the restaurant could not speak any English and still got orders wrong when pointing directly at the items on their own menu.

The hotel itself is decent and the rooms were relatively modern and nice. If there was better management/communication it would have made for a much better experience.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Tammy Amy Lee

Great stay, convenient. Communication was good. Restaurant was yummy, affordable, clean and pizza was on point! Pool and golf course in view. Will stay again.

Family_with_children

10/10

Exceptional

12 Feb 2026

Veronica Gabriela

Departamentos modernos, muy comodos, solo un poco alejados del centro comercial y de la playa, pero se recomendaría para hospedarse por un precio razonable con buenas instalaciones

Friends_and_family Family

2/10

Poor

03 Jan 2026

Numaya

We had a negative experience with this hotel from the very first day because of a supervisor named Eliana. She consistently had a poor attitude towards us and was dismissive when speaking to us. Asking simple questions of her was treated as if it were a burden.

When we checked in, she did not give us the QR codes we needed, which created delays when we tried to enter into the lobby through security. She provided us with a different room number from what the security team had, which created confusion and increased our stress levels.

The shuttle service was poorly ran. There was a schedule posted, however it was not adhered to. One morning we received information that we would not see a shuttle for hours and to go eat breakfast instead. We had just finished breakfast when we were told the shuttle arrived. The next day we were given conflicting information again. When we requested a beach rope pickup, which they advertised as a service, we were told it was not available because six people already booked the shuttle ! So we missed going to the beach. Our room was fairly clean, but the bathroom was not acceptable. The drain continually clogged, and the toilet seat was discolored and had visible stains on it. Overall, the poor communication and lack of professionalism from Eliana made for a very disappointing and frustrating experience during our stay at this hotel.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Larybel Olivero de

Me encanta este lugar. Para toda la familia

Leisure Family

6/10

Pleasant

27 Oct 2025

henry

Pros: The Liason person at the front office Eliana Perez what’s definitely the biggest pro of my entire stay and probably of the complex as well

She was very patient always available helpful in a multiple situations in terms of the unit is itself as well as getting around. A real joy to work with.

Cons: complex complexes in the middle of a construction zone; the unit itself had many insects plus a safety deposit box did not work throughout to stay. Most of all was in the middle of nowhere within overall complex not close to anything. Overall hard rock complex was also in the middle of nowhere far away from the popular beaches from Punta, Cana, etc., etc. etc.

I was so disappointed I left two days early

Self

4/10

Poor

11 Sep 2025

Steve

Puntacana apartment rental

The appears clean. However the power went out more than once in the two days. In addition not much communication between the cleaner and the manager, cleaner took the room key and had to call the manager who didn’t answer the phone but rather texts via WhatsApp hours later and we were left with no key eventually late in the evening we were able to get in. Beautiful apartment but I don’t understand how there’s no back up generator or power that part sucked, other than that it was nice

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Odean

I love it here 10/10 I would come back at this property

Leisure Family

6/10

Pleasant

19 Aug 2025

Angela

When we arrived the place wasnt really clean, but the 2 maids were really great in making a difference in our time there.
The internet didnt really work until the day before we left. Inside the condo has a wierd mold smell.
Pros: the bed was comfortable, aesthetic nice, cute furnishing. Food behind condo but didnt get to try it.

Leisure Family

10/10

Exceptional

01 Aug 2025

Kameelah

If you choose to do an excursion, have them clarify the exact pick up location. You will most likely have to walk to the Hard Rock hotel to get picked up. The property and the staff were very pleasant and responsive. Would recommend them to anyone.

Leisure Partner

8/10

Excellent

11 Jul 2025

Verified traveler

We enjoyed our stay, good location with access to the beach club.

Friends_and_family Friends

8/10

Excellent

04 Jul 2025

Dinorah

Very nice and quiet. For relaxing is excellent!

Leisure Family

10/10

Exceptional

04 May 2025

Jade

Lovely property! Has a lot of things accessible nearby! Friendly staff! Worth the money!

Business_and_leisure Self

10/10

Exceptional

17 Apr 2025

Ashley

Beautiful property, gorgeous pool, had everything that we needed! We loved having the pizza place right in the backyard- it was delicious and they have gelato as well which was very convenient! Walking distance to the Hard Rock if you want to eat there or gamble. There is a small grocery store inside the gated complex to pick up any supplies needed and free transportation off site to pick up anything they don’t have. The development is still under construction across the street but it was perfect for us and not bothersome, We barely left for days.

Leisure Family

10/10

Exceptional

15 Mar 2025

Raymond

Hard Rock and Golf access - Very Private

This is a lovely property and Elsa was a lovely host. I also engaged Franklin for some transport and he was very friendly, timely and an excellent driver. I was there for a multi-night concert at the Hard Rock and the location was perfect. Easy access to the venue and a quiet escape for my stay.

Self

10/10

Exceptional

23 Feb 2025

Adedayo

5 Star

The host help our make our stay perfect. The apartment was clean, very modern and in a peaceful setting. The pool outside was available until 11pm and a restaurant was next door in case you wanted to eat. The only con was it in a new development area, so a lot of construction nearby. But I would definitely recommend this place, I give it a 5 star⭐️⭐️⭐️⭐️⭐️

Business Partner

10/10

Exceptional

11 Feb 2025

Tia

Loved it, will visit again soon!

Leisure Pet

10/10

Exceptional

04 Feb 2025

Mary

We loved our time at Cana Brava Residences! Wendy and Elsa were awesome communicators from the moment we booked until the moment we left! The condo was new, warm and inviting! We stayed on the ground level overlooking Hard Rock Golf Course and the beautiful swimming pool. We swam everyday in the pool!! It was perfect! We were less than 100 steps from PizzArt Italian Restaurant, open from 8am to 11pm six days a week. It was delicious and Flori and Raquel were awesome servers!! We had access to two restaurants at Hard Rock that were within walking distance. Once we found a driver that could get us in an out of Cana Brava, transportation became stressless!! We golfed and did tours and had a great time in the area. It was quiet and relaxing!

Leisure Partner

10/10

Exceptional

31 Jan 2025

David

Olds Haze was an outstanding property manager. Most helpful!!!

Leisure Family

10/10

Exceptional

20 Jan 2025

Owen

Loved our stay at Cana Brava. Enjoyed how quiet it was being away from the craziness of the beach. Luckily the construction work around that building was halted for the holidays.

Beds were pretty comfortable, lots of space in the place, kitchen was lacking a kitchen knife but had lots otherwise.

Elsa was very helpful and attentive to our needs. The shuttle was convenient and free, although would rent a scooter next time to give us more freedom for when we wanted to go to the beach club!

Beach club was very nice and it was great to be able to use the $70 towards food & water.

Was a bit of a pain getting through security and tried to rent a car which was not worth it.

We loved the cats around the building that would come visit and feed them on our first floor patio, they were cute and added some joy to our stay!

Leisure Partner

10/10

Exceptional

17 Jan 2025

Albania

Very clean, quiet place and the apartment is modern style. Over all I like everything. I will stay again

8/10

Excellent

04 Jan 2025

Vivia M

Elsa was very

10/10

Exceptional

03 Jan 2025

ivica

Nice new property with very nice restaurant PizzaArt on it.

Leisure Family

10/10

Exceptional

02 Jan 2025

moises

Excellent property, very safe and quiet, and the service is very good. It has a restaurant on the same property, excellent and very diverse, the pizza and pasta are very good.

Leisure Family

10/10

Exceptional

31 Dec 2024

Phillip

Rooms are extremely clean and the pool area is wonderful for kids.

Leisure Family_with_children

6/10

Pleasant

19 Oct 2024

Richard

Was not advertised properly, far away from everything and in a huge construction zone all around. Great staff

Leisure Self

6/10

Pleasant

11 Oct 2024

Richard

Was not advertised properly, far away from everything and in a huge construction zone all around. Great staff

2/10

Poor

10 Oct 2024

Wascar

The pool didn’t have water and the closer beach is more than 30 minutes away and dirt. Noise because constructions.

Leisure Family

2/10

Poor

05 Oct 2024

Wascar

The pool didn’t have water and the closer beach is more than 30 minutes away and dirt. Noise because constructions.

Leisure Family

10/10

Exceptional

01 Aug 2024

Bisi

Customer service was top notch. The property manager Elsa did an amazing job attending to our needs and making sure we were comfortable.

The cleaners came in every day to clean our apartment. Service was really good. Will definitely recommend and visit again.

Leisure Family

6/10

Pleasant

06 Jul 2024

Stephane

No exactly what we were expecting

We has a bad surprise when we arrived as the property is not near the beach. So different than the photo they show…. Swimming pool and sand beach which is in fact at about 4 min by car with extra payment of USD35 per adult per day to get acces to the beach !
Also for other part we choose to add and pay in advance breakfast for 4 we never got as we have had to leave early in the next morning (7:30am) and the restaurant was closed !

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

claudio

Besides the construction across the way, this place is nice & comfortable, pool and restaurant was amazing.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Maria

Quede fascinado por toda las atenciones

Leisure Family

10/10

Exceptional

18 Jun 2024

Angela

I highly recommend Cana Brava Residences.
Safe location.

Leisure Family

10/10

Exceptional

24 May 2024

Freddy

We had a great time at this property! Would definitely recommend.

Leisure Partner

10/10

Exceptional

23 May 2024

shakuntala

Cana Brava is a hidden gem that will steal your heart!! Had the most amazing time during our week long stay at Cana Brava!!! The property is so serene and quiet with a great pool. The rooms were so beautiful decorated and the whole place felt so safe. It’s a super nice and cozy place to stay for families with young children. The is an Italian restaurant and a brick oven pizzeria on the property and the pizza there was best pizza ever!!!

Elsa who is manager there was absolutely amazing and she made sure that our stay there perfect!! Thank you Elsa!

Leisure Family_with_children

10/10

Exceptional

01 May 2024

Eva

The property is very nice with spacious apartments by a nice pool and a restaurant right by the pool. There is a lot of growth and construction in Punta Cana overall but that takes place during the day when you're likely to be at the beach. The evenings are very nice and quiet. The staff at the property were accommodating and friendly. Elsa has been very nice and communicative.

I will say that the beach is not right on the property, however the nearby Hard Rock resort has a beach you may access for a fee. If you are not staying at one of the large resorts in Punta Cana I would strongly advise renting a car. You can reach many beautiful beaches by car within 15-20 min.

Leisure Family

6/10

Pleasant

30 Apr 2024

Londa Vavi

Cute apartment, but lots of construction around the area. The room is clean, but lots of small ants in the hallway and the washroom doesn’t have a fan system So it smelled like it was moldy. The beach is misleading because you have to take a shuttle bus and pay to get access to the private beach club. The restaurant downstairs was good and the communication with the owners was great. I do like how it’s on the same property as hard rock so you’re able to access their lobby and casino area. It’s affordable and it was clean so I would visit again.

Leisure Partner

8/10

Excellent

10 Apr 2024

Lisa

Construction occurring on all sides and our unit still had some construction dust and debris. Very quiet when workers left and the staff is extremely nice and helpful

Leisure Partner

10/10

Exceptional

17 Mar 2024

Alexander J.

New Construction, Great Location

Awesome location away from the party scene (if you don’t want it) and close enough (if you do). Beach Club is A+, make sure you spend 90% of your time there.

Friends_and_family Family

6/10

Pleasant

25 Feb 2024

Puru

The first pic show the beach across the property and it is not true. I did not get checkin instructions until the day of the checkin. Any beach I wanted to use had a 35 per person cost which I did know until that day, otherwise I would have canceled the stay in this place. There was no good food nearby. The place is nice but I will not stay here if you have teenagers and need some enjoyment.

Leisure Family

10/10

Exceptional

19 Feb 2024

Cyril

Choosing to stay at Cana Brava Residences, nestled within the Hard Rock Café precinct of Punta Cana, was a decision that not only met but exceeded my every expectation. What sets Cana Brava apart from the plethora of all-inclusive resorts dotting the area isn’t just its prime location; it’s the exceptional quality of everything on offer. For starters, the on-site Italian restaurant is a culinary delight, seamlessly blending traditional Dominican flavors with Italian finesse and offering a sprinkle of American options. The residence itself is a testament to luxury and comfort. The fit and finish of our room were impeccable, featuring high-end appliances, modern and inviting furniture, and a sound system that could easily turn an evening into a party. However, no review of Cana Brava Residences would be complete without mentioning Elsa, the heart and soul behind our extraordinary experience. Her ability to accommodate me and my guest at a moment’s notice, even with unexpected flight delays, was nothing short of remarkable. Cost is always a consideration when planning a vacation, and I was genuinely surprised at the value offered by Cana Brava Residences. Compared to friends who stayed at the more traditional options like the Rock Hotel and the Bavaro Princess Hotel, our experience was superior in every way – from the ambiance to the personal touches that made our stay unique. Thank you Cana Brava and Elsa

Leisure Friends

8/10

Excellent

19 Feb 2024

ANTHONY

The property was and elsa the property manager was very helpful and made our stay smooth the only issues we had was a women at night in a lower apartment was screaming we thought something had happened to her but we think it was intoxication please put in your customer rental policies that people need to be courteous to other guest when it comes to noisy other then that the place was great the Italian restaurant down stairs was great the food was excellent the beach club is worth the price very private and relaxing friendly waitress

Leisure Partner