Pullman Miami Airport

United States , Miami Area - FL
MIAMI, 5800 Blue Lagoon Drive
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100 reviews shown

10/10

Exceptional

10 May 2026

James

It was a sound stay. The airport bus was handy. The bar at night was an ok place to get a meal. Some of the breakfast buffet items were not as warm as i wo I ld have liked then. Forcthe busget it met expectations.

Self

10/10

Exceptional

10 May 2026

Max

Amazing

10/10

Exceptional

09 May 2026

Blaine

my family and I all enjoyed the hotel. It's very nice. It's clean fairly modern. The bar area is really nice. Has a nice lounge area. We can sit chairs. It's convenient. Has a nice coffee bar for the morning very close to the airport. The shuttle is a nice service. I did use the pool. It was beautiful view. Very nice. Probably could use a few more lounge chairs, but it wasn't a problem. We had one didn't get it. Use the gym area, but I peaked in and it looked really nice. It was actually pretty good size.
Room rooms were clean, comfortable bed and bedding. I was actually very impressed. I would stay there again in a heartbeat.

Family

4/10

Poor

09 May 2026

Eduardo

El hotel está ya muy antiguo

Partner

10/10

Exceptional

08 May 2026

Angel

Everything was amazing! Can’t wait to stay again.

Family

10/10

Exceptional

07 May 2026

Laura

Great pool side staff was very helpful!

Partner

10/10

Exceptional

05 May 2026

Humberto

Amazing

Self

10/10

Exceptional

04 May 2026

Jeremy Manuel Sanchez

Clean room

Partner

2/10

Poor

04 May 2026

Kimberly

The front desk staff wasn’t welcoming at all. Well

2/10

Poor

02 May 2026

Christina

Do not stay at the Pullman Hotel- BEWARE! We had a paid room reservation and we’re turned away, saying they oversold in our room was not available. We were not the only ones there were other people that they turned away, saying they did not have a room for them. One couple had booked their hotel in September 2025 and this is May 2026. THE HOTEL DID NOT TRY TO ACCOMMODATE US ANYWHERE ELSE. THEY JUST DID NOTHING!! By the time we were looking for rooms. It was after midnight so we could not book online. We called for two hours and could not find a single room in Miami. We ended up sleeping on the couches down the road. We use the bathroom facilities, which were dirty and had toilet paper and I got that unflushed toilets. Couches in the main lobby were dirty with stain spots on them. Staff was not helpful. It was not clean and the amenities were terrible. There was nothing available after hours to eat or drink.
I have never had a hotel turn me away with a prepaid reservation. Many people are getting upset with the hotel. They did not offer anything- no accommodation, no help, nothing!!! I will never try to stay here again. Stay at your own RISK!

Partner

10/10

Exceptional

02 May 2026

Norys

Parking was very expensive per day

Partner

10/10

Exceptional

02 May 2026

Melissa

It was a lovely property

Family

6/10

Pleasant

02 May 2026

Kelly

Older no amenities

Self

10/10

Exceptional

01 May 2026

Melissa

I am beyond thankful that I chose to stay at the Pullman as my stay for Miami. It was close to a lot of tourist attractions that I was hoping for . I was able to go to South Beach which was only 20 minutes away from the hotel , Little Havana was only about 25 minutes away, and the hotel even had restaurants close to it within walking distance . I really enjoy my time at the pool, where I was able to take a swim and unwind for the day or take a morning swim. The only downside was that we didn’t have a microwave on our floor so we had to go to the 6th floor for the microwave, but overall great staff and great hospitality.

Partner

6/10

Pleasant

01 May 2026

Teauna

The room itself was not what I expected.. things were broken or not in best condition and there’s no microwave in the rooms you have to go downstairs to use one. The hotel was really nice and the cafe in the lobby closes at the busiest times which is inconvenient. The pool was wonderful. And the bar/restaurant was wonderful

10/10

Exceptional

30 Apr 2026

Iresa

Clean room and the staff was pleasant.

Partner

4/10

Poor

29 Apr 2026

klay

Call because we need it a late check in, once we arrive the front desk clerk was not very helpful, took a very long time to do are check in, gave us a room in the second floor with a horrible view even though we had VIP from Expedia, and will not let us pay for a day pass for parking instead every time we wanted to leave the property had to go the from desk so he could grant us access.

Partner

10/10

Exceptional

28 Apr 2026

Kerry

Bar and restaurant accommodated a few late hungry arrivals including me.

10/10

Exceptional

28 Apr 2026

Kenneth

The pool was great. The bar tender needs a little education on how to speak to people. I am not saying that as a paying guest I should be treated like a king or dignitary, but some warm receptive behavior would go a long way.

Partner

6/10

Pleasant

27 Apr 2026

Tracy

Main areas were beautiful, rooms are outdated

10/10

Exceptional

27 Apr 2026

Jamie

Great experience whenever I come back to Miami I’m definitely booking again!

Partner

10/10

Exceptional

27 Apr 2026

Rafael

Buen hotel. Excelente desayuno. Muy buena piscina. Alrededores limpios y bien cuidados.

Partner

8/10

Excellent

27 Apr 2026

Ray

The hotel overall is very good. You can tell it is aging with the guest rooms needing an update- but the rooms were clean.
The buffet breakfast was very good as was the service. The hotel setting was very attractive on the lagoon.
Free shuttle from the airport was a nice plus.

Friends

8/10

Excellent

26 Apr 2026

Brenellys

We stayed one night & it was great

Family

10/10

Exceptional

26 Apr 2026

Catherine

Disappointed Tavolo was not open - only bar area

Partner

10/10

Exceptional

25 Apr 2026

suzi

Very nice and clean

Family

2/10

Poor

24 Apr 2026

Corey

Roaches in bed. We waited in hour to check in because only one person was working at 1am

Partner

10/10

Exceptional

23 Apr 2026

Kevin

Clean hotel, great little bar… food was great!

Partner

10/10

Exceptional

23 Apr 2026

Jean Marie

Everything was fine

6/10

Pleasant

22 Apr 2026

Casey

My TV did not work in my room, the safe did not work. And I had to look for towels when I got there.

Self

10/10

Exceptional

22 Apr 2026

Katrina

Beautiful hotel, had an excellent stay. Beautiful pool, lobby, and staircase to the bar! Right next to the airport.

Partner

10/10

Exceptional

22 Apr 2026

Gloria

Everything 😍

Friends

2/10

Poor

22 Apr 2026

Giovanna

My experience at the Pullman Miami Hotel was extremely disappointing. I honestly wish my flight hadn’t arrived so late because I would have chosen to stay somewhere else. Don’t be misled by the photos—they do not reflect the reality of this property.

The front desk does not answer the phone at all, and it took nearly two hours just to receive extra towels and washcloths. At night, the hotel felt very unsafe. The environment reminded me more of a transit-style facility where people are living long-term rather than a hotel. The elevators were dirty, and none of the ice machines worked on any floor.

There was a strong smell of marijuana throughout the hotel, especially on my floor, and it even seeped into the room. The bathroom ventilation didn’t work, making it extremely hot and uncomfortable while showering, to the point it felt difficult to breathe.

The shuttle driver was also unhelpful—he didn’t assist with luggage and expected guests to load everything themselves. For a hotel of this level, that was surprising and disappointing. On top of that, breakfast is priced at $30 per person, which is far too expensive for the experience offered.

To make matters worse, I saw a man walking barefoot throughout multiple floors, talking to himself. It raised serious concerns about the level of security, which felt almost nonexistent.

Overall, I would not recommend staying here. Safety, cleanliness, and service were all major issues during my visit.

Friends

10/10

Exceptional

22 Apr 2026

Ramon

Excellent

10/10

Exceptional

21 Apr 2026

Kelly

Quick one night stay after arriving from a late flight. Shuttle was exactly where directed to at arrivals. Staff was excellent! Wish I could have stayed longer to enjoy the amenities. I would definitely book there again on my next trip! Great price point.

Self

2/10

Poor

21 Apr 2026

Rakesh

A/C doesn't work. Found mold in the bathroom as exhaust fan was not working

Family_with_children

2/10

Poor

21 Apr 2026

Denis

Very unpleasant staff

Self

2/10

Poor

20 Apr 2026

Felipe

No room service after 9 pm. I did a reservation for a superior king room with a city view. The view from the window is a trash bin. Also there a random door in the back of the room to leads to a sort of level parking lot or something like that. I was expecting a better room

Self

10/10

Exceptional

20 Apr 2026

Angelina

Great location, nice lil Hotel peaceful

Friends

10/10

Exceptional

20 Apr 2026

Arild

Nice hotel

Partner

6/10

Pleasant

20 Apr 2026

Tiffany

Hotel was okay. Staff do not answer the phone. You literally have to walk down for everything

Partner

4/10

Poor

20 Apr 2026

Adria

Downgraded, dirty room, could hear all the guests in other rooms especially the one next to us throwing up all night.

Partner

10/10

Exceptional

19 Apr 2026

Shanika

I would stay again

6/10

Pleasant

19 Apr 2026

Robert

Great setting with beautiful pool area. Overall the property needs updating. The mattress felt saggy. The staff were great, but there are not enough of them. We stayed there on a Friday ad the restaurant did not open until breakfast on Saturday. Seemed like a missed opportunity as the hotel was full of people catching a cruise. The bar was packed and it served food. The food was good but there was only 1 bartender and 1 food server. They did their best but struggled to handle the numbers.

Partner

2/10

Poor

19 Apr 2026

Fleur Y

Do not stay here! Probably the worst, most dirty place we have ever stayed in. the floors were sticky the bathtub bathroom, sinks, baseboards all had mold. The TV didn’t work. We had to go get batteries for the remote control. The fire alarm went off in the middle of the night, toilet broken clogged. The phone had a lot of dirt around it. The sheets and blankets had grease stains on them or something. It was gross. The swimming pool had beer cans left around it. The breakfast was gross. The pictures were completely different to our experience. It looks like a completely different hotel. The staff were really rude very unfriendly. And every six minutes a plane would fly above our room, shaking the room it was so loud.

Family_with_children

10/10

Exceptional

19 Apr 2026

Lisa

We loved hanging out around the lobby bar, with the amazing view over the pool and the water.

The staff were very helpful and friendly.

Family

10/10

Exceptional

19 Apr 2026

Terri

Another fantastic stay at The Pullman.
Lovely staff, good food and clean comfortable room.
Only criticism is not enough sun loungers around the pool.

Friends_and_family Friends

4/10

Poor

18 Apr 2026

Mellissa

There were ants in my room. Accidentally spilled chips on the floor while sleeping. In the morning they were covered in ants.

Partner

4/10

Poor

17 Apr 2026

Jose

Hotel in bad shape. Bathroom not in good conditions and smell of the carpet

Family_with_children

10/10

Exceptional

16 Apr 2026

Louise

The hotel is very nice and the rooms are spacious.
Location to the airport is near and the shuttle is quite convenient.
Breakfast options are at walking distance.
Will stay again.

Family

10/10

Exceptional

16 Apr 2026

Jasmine

The room was clean, nice view and pool.

Family

6/10

Pleasant

15 Apr 2026

Benssen

Room was dirty and old

Family_with_children

8/10

Excellent

15 Apr 2026

ARIEL

Over all it was ok

Partner

10/10

Exceptional

14 Apr 2026

Iresa

Clean room and great area where you can walk to shopping areas near by and restaurants.

Partner

10/10

Exceptional

14 Apr 2026

VERONICA

Wonderful stay by the airport, the only thing about the shuttle it drops you off at arrivals when you are being dropped off to depart. They should change that.

Partner

10/10

Exceptional

14 Apr 2026

NARGIS

Clean poolside, love the gym snd the food was excellent

10/10

Exceptional

13 Apr 2026

Afolabi F

Excellent service

Partner

2/10

Poor

13 Apr 2026

Hilda

My reservation was to check in friday and when i went to the hotel they didn’t have a room for me.
And I had already paid for the hotel. I had to sleep on the floor, and it wasn't until the next day that they gave me a room. That’s not fair.

Family

10/10

Exceptional

13 Apr 2026

Michael

It was a very short stay wish we had more time to explore.

Partner

2/10

Poor

13 Apr 2026

Ruzbeh

After waiting in line for nearly 2 hours, at 1:30 am they tell me the hotel is over sold. They refused to pay the amount charged by any other hotel and no hotel would accept from them their voucher. So had to find another hotel myself and paid $400 for about 6 hours of sleep. They had only one trainee at the reception who was not able to do anything.

Self

10/10

Exceptional

12 Apr 2026

Jodi

The breakfast was delicious 😋 Enjoyed relaxing by the pool. Peaceful and relaxing.

6/10

Pleasant

11 Apr 2026

Nina

Very outdated property - rooms need upgrades. . Very busy. Nice pool area.

Self

4/10

Poor

11 Apr 2026

David

The front desk was a mess. So many boxes and crap everywhere as uf nobody cared. We arrived 2 hours early and they wanted $56 more to check us in. We waited 1:45 to check in and they still won't check us in until another 15 minutes.
There was poor water flow in the shower. Couldn't get the soap off of me. The room was nice but the mattress was hard and pillows felt old and very hard.

2/10

Poor

11 Apr 2026

Yanling

Waiting for the shuttle for 40mins, then wait another 1 hour for checking in at midnight. Lots of people waiting for room cleaning at 12am! Don’t come if you want to waste your time for waiting.

2/10

Poor

11 Apr 2026

Tiquan

The water in the tub drains extra slow and the bathroom mirror had mildew/ stained needs to be repaired or changed

Self

10/10

Exceptional

09 Apr 2026

Lauren

My flight was delayed then cancelled and finally rerouted. I arrived past midnight and the reception desk was very polite when I arrived and even asked the security guard to escort me to my room. Friendly staff and cleanliness was excellent.

Self

8/10

Excellent

08 Apr 2026

HECTOR

Yes

6/10

Pleasant

08 Apr 2026

Carlos

I found a glass crack pipe in my room. I reported it to the front desk manager and was informed that I would receive half off the price refund for one night out of my three night stay. I gave the front desk the crack pipe as well. I recieved an emailed apology but no refund. It’s been several weeks since my stay with zero refund for this disgusting find in my room.

Friends

10/10

Exceptional

07 Apr 2026

Lydia

Room was clean. Staff was very nice. Only downside is pool does not stay open late.

Family_with_children

10/10

Exceptional

05 Apr 2026

RAY

We had a room with great views of the airport runway, however, this brings its own problems with planes leaving and having noise issues, also, the bath taps and plug needed changing by the maintenance man before we could use

Partner

10/10

Exceptional

05 Apr 2026

Jose

Great place. Beautiful views.

6/10

Pleasant

04 Apr 2026

Yanet

El bar no tenía un café decente, me dieron un café americano que era lo único que había que sabía horrible, el señor del bar súper grosero, le pedimos una sangría y dijo que el no hacía ese tipo de tragos, no se que tragos harán en un bar porque una sangría es algo sencillo. Muy mala experiencia y el buffet del desayuno está terrible también.

10/10

Exceptional

04 Apr 2026

Jodi

The cat outside was wonderful. Everything was great.

6/10

Pleasant

01 Apr 2026

Patrick

Breaking same every morning

10/10

Exceptional

31 Mar 2026

Arielle

Nice stay for a spot near the airport. More luxury than you’d get at a basic airport hotel. Slept like a princess and ate like one too. Plus the airport shuttle, can’t beat that!!

8/10

Excellent

31 Mar 2026

Robert

Only slept there didn't do anything else at the hotel.

Family_with_children

10/10

Exceptional

30 Mar 2026

JENNIFER

Delicious breakfast!!!

Partner

2/10

Poor

30 Mar 2026

Priya

Ants, grapes with mold growing for breakfast, bathroom dirty with hair in the bathtub and sink. Took pictures. Staff is great but they need to focus on cleaning rooms. Unsanitary.

Family_with_children

10/10

Exceptional

30 Mar 2026

RUBEN

no breakfast include

4/10

Poor

30 Mar 2026

Nicole

Breakfast was a waste of time, paid for ten days. Had Breakfast twice. Cold coffee and tea which meant you bought a hot drink from the Starbucks franchise, very smart! All the staff we lovely and tried their best to accommodate you as well as the could. Air Conditioning was permanently on freezing so had to ask for a HEATER. To be honest the place is not bad , just needs a refurbish and small upgrade. If you are staying a night then on to a cruise, then it’s fine. But unfortunately I had to stay for ten days!

Partner

8/10

Excellent

28 Mar 2026

Mondi

Over priced honestly, would have caught an uber to go eat somewhere else. loved the pool area

Partner

6/10

Pleasant

28 Mar 2026

Matthew

The hotel in general is a bit tired. Needs some upgrades. Our room was good but not great. The mattress was not comfortable. The plugs next to bed did not work. The bathroom was a bit beat up. Some mold near the tub. The staff were super nice and helpful. We were supposedly VIP access but never offered any benefits. This is not an exclusive facility.

Partner

10/10

Exceptional

28 Mar 2026

Amy

Clean

8/10

Excellent

28 Mar 2026

Emily

Very outdated hotel. Clean but considering how much we paid for a night stay I don’t feel like the amenities and standard for the hotel matched the price. They get ya for $ because it is close to the airport.

Family_with_children

10/10

Exceptional

27 Mar 2026

Man Hin

Close to airport with free shuttle bus service

10/10

Exceptional

26 Mar 2026

Eleni

Excellent service very clean hotel, and close to everything airport in Port

10/10

Exceptional

24 Mar 2026

Teodola

Great hotel in great location

Partner

8/10

Excellent

23 Mar 2026

Jose

Didn't use wifi or laundry room

Friends

6/10

Pleasant

22 Mar 2026

Marisa

Meh. Def too expensive for what it is.

10/10

Exceptional

20 Mar 2026

Michelle

La ubicación para el aeropuerto excelente, el staff muy amable, el desayuno estuvo muy bueno, el servicio en el restaurante excelente.

Family_with_children

10/10

Exceptional

20 Mar 2026

Telese

The airport shuttle was very convenient

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Raj K

The bathroom and room amenities not good

Friends

2/10

Poor

19 Mar 2026

Alisa

Yes

6/10

Pleasant

19 Mar 2026

kelly

The location was nice. The rooms were a little tired along with the bathrooms.
Parking was expensive

Partner

6/10

Pleasant

18 Mar 2026

Robert

Could be clean

10/10

Exceptional

18 Mar 2026

John

Internet was a bit slow for a more modern upscale hotel, but the hotel was incredible. Large hotel rooms, excellent views, and a great restaurant are all on site. Plus some cute resort cats hanging out in the pool area, as well.

Business

10/10

Exceptional

17 Mar 2026

Lauren

Breakfast was great. Staff was friendly. Clean room & pool.

6/10

Pleasant

17 Mar 2026

Dheeraj

Wi-fi didn’t work at all in the room. The technician also tried and then gave up blaming it on Satellite. Suggested for a room change but no one from front desk followed up offering a room change (which I am sure would have not helped unless they offered one close to the satellite)

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

GERLINDE

This place charges extra for everything; parking, breakfast, shuttle AND an extra security deposit for incidentals (water in the room).

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Melissa

Slow check in!!!!