Comfort Suites Miami Airport North

United States , Miami Area - FL
MIAMI, 657 Minola Drive
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100 reviews shown

8/10

Excellent

13 Mar 2026

Sandeep

Nice place and staff. Breakfast ok.

10/10

Exceptional

13 Mar 2026

Draper

Very nice clean and safe hotel. Very quick free shuttle ride to hotel

Friends_and_family Family

6/10

Pleasant

10 Mar 2026

Reesa

Reservations for the shuttle to the cruise ships was held during a two hour window which began too early in the morning.
I arrived the day before my cruise and wanted to reserve my spot on the shuttle then but was told I could not, that I had to do it between 7-9 am. Not only did I have to wake up early

10/10

Exceptional

10 Mar 2026

Arsh

Great

Family

2/10

Poor

09 Mar 2026

Stacey

Airport pick up shuttle was ridiculous. Called airport and were told shuttle would be there in less than 10 minutes. Waited almost an hour. Tried to book shuttle to cruise terminal at check in. Was told it was full. They allowed a group of 16 to call ahead and book shuttle. We were told only can book at check in. Manager extremely rude. Manager not helpful at all.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Kristina

Nice room for a family of 5, good breakfast and a great pool for the kids. We love their free cruise port shuttle and be back next time as well!

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Kristina

Clean room, great pool and a nice hot breakfast. With their free cruise port shuttle this hotel is always our pick before a cruise.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Cory

Comfortable, clean, and great location.

Self

10/10

Exceptional

08 Mar 2026

Karen

Everything was nice

Partner

8/10

Excellent

06 Mar 2026

William

The staff they had was very helpful and polite, just not enough.. one person dealing with check ins, transfers and whatever else is not enough

Partner

2/10

Poor

05 Mar 2026

Danielle

We chose this hotel because of its high rating and the advertised convenience of transportation between the airport and cruise port, but the experience was frustrating and disappointing.
When we arrived at the airport, three hotel shuttles passed us before we could finally get on one. We were also told there was an option to arrange transportation from the cruise port for a small fee back to the hotel in advance, but when we tried to set it up at the front desk we were told it wasn’t available. However at the port we were advised we could have done this for a different price. Because of that, we had to pay for an Uber back.
The next morning, when we attempted to use the airport shuttle, the driver declined to take us and was very rude and unaccommodating.
There are many hotels near the airport, and we chose this one specifically for the convenience of the transportation they advertise. Instead, we ended up paying for several rides that were supposed to be included. While the room itself was clean and comfortable, the poor communication and transportation issues made the stay not worth the hassle.

Family_with_children

10/10

Exceptional

05 Mar 2026

Gladys

Spacious rooms

6/10

Pleasant

04 Mar 2026

Luciana

Friendly staff at the front desk everyone was very helpful.

Family_with_children

10/10

Exceptional

04 Mar 2026

Frederick

Room was large and clean. Free airport and cruise shuttle. Very satisfied.

2/10

Poor

03 Mar 2026

Kary

Dirty hotel.
Rude staff
Breakfast was extremely limited.
Booked this hotel due to a cruise transfer they provide. The transfer was late and we could not get a straight answer of time. It was a free for all mess. The man handling the organization of the transfer was extremely rude and unprofessional. Would not recommend.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Jeffery

Very clean

Family_with_children

10/10

Exceptional

03 Mar 2026

Bhavna

very close to the airport.

4/10

Poor

02 Mar 2026

Jamie

Staff was not kind.
We had to wait for shuttle more than an hour in the airport, end up took a taxi.

10/10

Exceptional

01 Mar 2026

Felix

Clean room

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Martin

The room was clean and comfortable. We loved the free transportation to and from the airport. We will stay here again if we ever come back to Miami.

Partner

6/10

Pleasant

28 Feb 2026

Cynthia

The room had a funny smell, had to take a cold shower on day 1, leaking toilet, and location was a little ways from walking distance to restaurants. The biggest disappointment was the Airport Shuttle. The hotel once they answered the phone gave us conflicting information on where to catch the shuttle. After waiting over 30 minutes we caught a cab. Otherwise beds were comfortable and good breakfast. Excellent shuttle service to the cruise terminal.

Family

2/10

Poor

28 Feb 2026

Cecilia

The room was terrible pull out mattress was nasty , sick was clogged, and was not provided correct shuttle information also when spoke to mgr about shuttle issue mgr stated
Members of my hotel party will be placed on a shuttle to cruise port but actually was not placed on a shuttle after speaking with man who provided shuttle transportation.

Family

8/10

Excellent

28 Feb 2026

Michael

Dated rooms but clean

Breakfast good but packed so busy

No room left on cruise terminal shuttle for me, had to take uber

Friends_and_family Family

10/10

Exceptional

27 Feb 2026

Nicole

Rooms are very spacious and clean. They have phenomenal staff on site who are extremely helpful & friendly. I highly recommend this hotel! Would stay here again!

6/10

Pleasant

27 Feb 2026

Deasiah

There was no hot water and the sink in the bathroom would not drain. The breakfast was good. I appreciate turkey sausage being that my family does not eat pork.

Family_with_children

2/10

Poor

27 Feb 2026

Lisa

The bathroom was dirty, walls were chipped, the carpet was stained and filthy. Front staff seemed clueless. We asked how long it would take to get to the port and were told about 20 minutes. In reality with construction the port is 90 to 120 minutes away. The free shuttle was booked. We had to pay for a taxi.

Family_with_children

10/10

Exceptional

27 Feb 2026

Viviana

Cómodo la habitación. Excelete servicio

Family_with_children

10/10

Exceptional

25 Feb 2026

Zhongliang

staff

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Eleanor

Staff was very kind and informative. Room was excellent

8/10

Excellent

22 Feb 2026

Kristen

The staff was great and very helpful. Good amenities. Port shuttle was questionable arrived very late.

Family

6/10

Pleasant

22 Feb 2026

Ashley

When we arrived we were told our room was not available - not a big deal as it was not yet 4pm - but our room was available until closer to 5. The shuttle service to the cruise port checked us in and then left without us. When we spoke to the front desk about getting on the next shuttle they told us to call a taxi. This was our second time staying here and the service and quality has gone down.

Friends_and_family Family

4/10

Poor

19 Feb 2026

Jean Marie

The hotel seemed convenient since we needed a room for four and were only staying one night during a flight transit. However, the cleanliness was below expectations. The sofa bed is well past its lifespan and definitely needs replacing. I only interacted with the lady at the front desk — she was cordial — but didn’t see other staff. Overall, I wouldn’t recommend it for a vacation stay.

Family_with_children

6/10

Pleasant

18 Feb 2026

GEORGE

Breakfast was way below average

6/10

Pleasant

17 Feb 2026

Raymond

Room was average but their “free shuttles” have strings attached.
We booked this location at the end of our cruise so we could spend a day in Miami and be near the airport. When we called to inquire about our shuttle we were informed it was only if we stayed with them prior to and after the cruise. So we had to spend $50 to Uber to them!! Also, their complementary airport shuttle doesn’t work if you have an early flight. Just keep in mind the perks of staying here are only valuable if you can use them. Ask questions prior to booking.

6/10

Pleasant

14 Feb 2026

Laura

Room was spacious and comfortable. Breakfast should go past 9! Shuttle to airport ridiculous the way it is organized and won't match your boarding time.

Leisure Family_with_children

4/10

Poor

14 Feb 2026

Cheryl

Free shuttle took forever. I called and they said itvwas

10/10

Exceptional

13 Feb 2026

Lisa

Good, clean, convenient.

Leisure Friends

8/10

Excellent

13 Feb 2026

Jennifer

Was a decent room some areas in bathroom had crud

Leisure

8/10

Excellent

12 Feb 2026

Yvette

Amenities airport pick up and breakfast

8/10

Excellent

12 Feb 2026

Weatherly

Staff were friendly. Room was clean. Breakfast was okay. The free shuttle bus broke down, we took a uber. But the hotel was good.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Mark

Clean ans spacious room. Very courteous staff.

Leisure Family

6/10

Pleasant

09 Feb 2026

Sue

The hotel was old and not well updated. The pull out couch in the room was hard as a rock, no padding left, the extra blanket in the room was very old and worn.
The staff was great, very friendly and helpful. The lobby was nice and the breakfast was ready early, that’s nice for us leaving early.

6/10

Pleasant

09 Feb 2026

Jarrod

The staff could be friendlier....and the shuttle service to the pier was a nightmare. But the rooms were clean and they have a nice lobby area. Breakfast wasnt the greatest, could use a couple more options. And it got cold quickly. You need to grab food right after they put it in the warmers. The noise from the airport was HORRIBLE. I think we heard every plane take off and land the entire time we were there

Leisure Friends

2/10

Poor

09 Feb 2026

Louise

We stayed at this hotel in January for one night after a long haul flight. When we checked in we were asked for a card to cover ‘incidentals’ (no mention of how much money would be taken from the card). I checked our account and discovered that $100 had been taken. I asked the receptionist the next morning when this would go back into my account and she advised it would be 7-10 days. This was 3 weeks ago and we still haven’t received the money back. I have tried to contact the hotel, as have Expedia, but there has been no response!
We also needed a bus back to the airport, we were waiting in the lobby the following morning for the 9am bus. I went out to check with the driver if we could take the bus back to the airport, he said we hadn’t been waiting and he had other people to pick up and drove off!
I would not stay at this hotel!!!

Leisure

8/10

Excellent

09 Feb 2026

Alan

Held our luggage prior to checking in and arranged cruise port transfers.

Partner

4/10

Poor

08 Feb 2026

Justice

Took multiple times to get the hotel in the phone for the shuttle from MIA Airport. Then they were rude when they answered. Got in the room and the bed side laps did not work. Bathroom had no hand soap. Charging ports bedside did not work, only over by the couch. The refrigerator did not cool drinks properly.

8/10

Excellent

08 Feb 2026

Josie

The room was good but the refrigerator is not working.

Leisure Family

2/10

Poor

07 Feb 2026

Cyndi

It was disgusting. There were little ants all over the room. I didn’t even notice it until I put a muffin on a plate on the dresser from downstairs. I came back a few minutes later and started eating it and my son noticed all the ants. I had to spit it out and wash my mouth out. It was so awful. Then we noticed they were in the bathroom too. I just wonder if they got in our clothes and luggage. Yuck!

Leisure Family

2/10

Poor

07 Feb 2026

Cynthia

Trash hotel. Smelly, old, disrepair.

10/10

Exceptional

04 Feb 2026

Stephanie

This is our second time staying here the night before out 70k tons of metal cruise and both times the person at the desk was kind enough to let us check into our room a few hours early. They're always super sweet and helpful

10/10

Exceptional

04 Feb 2026

KRISTIE

Our accommodations were great and the check-in process was nice and quick! We’ll be back!

8/10

Excellent

04 Feb 2026

Oluwafolakemi Omotunde Anike

Alright service

Leisure Friends

8/10

Excellent

03 Feb 2026

Latiticia

Laundry room was a inconvenience due to guest not staff but staff did get my laundry and dried them for me other than that I was pleased with the property

Business

10/10

Exceptional

03 Feb 2026

Susanna

Staff were friendly and professional

Leisure Friends

8/10

Excellent

02 Feb 2026

Donna

Great room, clean, friendly staff. Shaun was great at getting us on our shuttle to the cruise ship despite the delays due to the marathon.

10/10

Exceptional

02 Feb 2026

Joseph

Both the GM Alexis and the transportation coordinator Shawn were outstanding in making sure we had everything by we needed and got exactly where we needed to go in plenty of time ahead of the anticipated traffic.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Heather

Room was clean and staff very courteous

Leisure Family

10/10

Exceptional

01 Feb 2026

Mark

Friendly staff. Great location for access to MIA.

Leisure Family

10/10

Exceptional

01 Feb 2026

Joseph

Alexis the manager and Shawn the transportation coordinator made sure we all knew what was happening about the delays in Miami with the cruise and busses and shuttles with construction and the marathon. They handled the huge crowds well and made sure everyone got what they needed and to where we needed. Will not hesitate to stay again and use their services. Hotel was clean and breakfast was tasty.

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Kevin

Great for one Night- close to the Airport, Clean and good Breakfast options.

Leisure Partner

8/10

Excellent

31 Jan 2026

Julia

Room was fine, staff was friendly but shuttle to the port was very disappointing. Guy checking people in was rude, incoming bus broke down and guy in charge gave very little info. We gave up and got an Uber.

Leisure Family

8/10

Excellent

31 Jan 2026

Cynthea

Great location for an overnight (or two) stay…near places to eat and convenient store located nearby for any last minute things needed for your cruise. Staff was friendly and helpful. Note about the complimentary cruise shuttle to and from the airport, and from the port to airport after the cruise- the shuttle is done through another company (Luxury Valet Miami). Hotel could have communicated better on how to utilize the shuttle service once at the airport. It was not clear and so to avoid the hassle I just got a Lyft from airport to the hotel. It was easy enough to sign up for the shuttle once at the hotel. On the day of the cruise, it was a bit chaotic / disorganized due to heavier traffic than normal due to the Miami Marathon. Our shuttle was about 45 minutes late picking us up (supposed to leave at 11, but didn’t leave until 11:40-1145A.M.) due to the heavy traffic, and then with traffic didn’t get to the port until 1:00 P.M. I did not have any issue with that as I planned with delays in mind and made it on the ship just fine. I ended up paying the $15 per person for shuttle from the port to the airport on debarkation day. Again, if you just have patience and plan with a few hour buffer in mind I found the process to be stress free despite how busy / chaotic the Miami port seems to be. The constructive criticism I have for the shuttle service is to advise the customers what type of vehicle their company will be picking us up in.

Leisure Family

2/10

Poor

30 Jan 2026

Peggy

Only one computer working. No food left at 8:30am. The brown blanket in the room had a smell and appeared to be not clean.

8/10

Excellent

28 Jan 2026

John

JENNIFER, who checked me in was very friendly. As also the lady you checked me out. Staff in the breakfast was also very friendly. I loved the breakfast was a little limited compared to other places. The comfort Inn was in better condition than other hotels, I stayed in the area in the past. My room is large and clean, plenty of towels, shampoo, etc. good hotel to stay when just passing through.

Leisure Self

10/10

Exceptional

28 Jan 2026

Mary

The front desk staff was very helpful.

Partner

2/10

Poor

27 Jan 2026

Darinell

Dirty, beds with a hole in the middle, car service doesn't arrive on time

Business Family

10/10

Exceptional

26 Jan 2026

Neal

Staff was friendly and accommodating despite being VERY busy

Leisure Partner

10/10

Exceptional

26 Jan 2026

Sarah

Staff was helpful and friendly. Room was clean and spacious. Appreciated and used both the shuttle service from the airport and to the cruise port.

Leisure Family

10/10

Exceptional

26 Jan 2026

Kevin

Allowed for early check in. Room and lobby was clean and inviting. Weekend desk clerk was kind and helpful

Partner

4/10

Poor

26 Jan 2026

Craig

Toilet will not flush. Maintenance came and plunhed it but it only flushed teice and water did not drain. No answer from maintenance or front desk. Carpeting is filthy. Turned our socks and feet black when we took our shoes off. Had to use the public rest rooms down 2 floors to use the toilet all night.

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Donna

Friendly staff, clean room and nice shuttle service

Leisure Partner

8/10

Excellent

24 Jan 2026

Tamara

Very clean and comfortable. Also around nice restaurants. Some good bars. You can chill while waiting to go on your cruise. They even give you a free ride to your port.

Leisure Family

6/10

Pleasant

24 Jan 2026

samantha

Smelly, outdated, some lights in room didn't work . Stayed for shuttle to port for a cruise and didn't have any early availability left by the time we checked in. CANNOT call ahead and get on the shuttle list

8/10

Excellent

24 Jan 2026

Carlos

Everything was good except that i had to come back to the desk because the room keys were not active

10/10

Exceptional

23 Jan 2026

Fred

Great room. Staff friendly.

Leisure Self

8/10

Excellent

22 Jan 2026

Arpitha

Friendly staff

10/10

Exceptional

21 Jan 2026

Shirley

The room was spotless and the staff very helpful. Complimentary shuttle was very convenient.

Leisure Friends

10/10

Exceptional

21 Jan 2026

Dora Alicia

thank you

Business Self

8/10

Excellent

20 Jan 2026

Lourdes

Breakfast

Business_and_leisure Self

8/10

Excellent

20 Jan 2026

Madhawi

Breakfast menu extremely limited. Not even peanut butter or bagels. Coffee was horrible. Hotel needs a renovation. While not extremely bad, time has caught up with the interior. Surroundings not extremely nice for running, but conveniently near the golf course which is a nice green running space.

Business_and_leisure Friends

6/10

Pleasant

19 Jan 2026

Makiesha

The pillows could have been firmer as they appeared worn out. The room’s carpet smelled wet.

6/10

Pleasant

19 Jan 2026

Kimberly

The staff was not that friendly, when I checked in late evening after traveling the night clerk seemed upset that she had to end a personal call on her cell phone to check me in. And the “free” breakfast in the morning was a joke.

Self

4/10

Poor

18 Jan 2026

Cheryl

Well let me start by saying shuttle shuts down at midnight. They were going to pay for our uber which never happened.

The breakfast buffet was horrible. Food was cold. You had to fight others to get food. It was so disorganized.

Had power failure which meant elevators didn’t work. My husband is in a wheelchair so a few of us had to get him down the stairs.

The next day we had a shuttle to cruiseship for 11 only to have it breakdown and we needed to wait 2 hours to hopefully get a shuttle without hotel trying to compensate with taxi.

Will never recommend them or stay there again.

We should have been reimbursed for all the inconvenience.

10/10

Exceptional

18 Jan 2026

Patricia

Understaffed but check in person was superb

Leisure Family

4/10

Poor

17 Jan 2026

Casey

There was a very long line of people checking in and only one employee taking care of them took about 35 minutes to get checked in

10/10

Exceptional

17 Jan 2026

Marc

Had a great stay but I booked bc it had free shuttle from the airport. And free shuttle to cruise port. My flight was delayed and didnt get in until 1150. Airport shuttle stops at midnight. Cruise shuttle it frist come first serve. By the time I got to the hotel at 1am. The shuttles weee full. So I didnt get to use eitber shuttle

8/10

Excellent

17 Jan 2026

Patricia

The hotel needs to update the pillows it’s good for a night stay before cruise now the shuttle situation was an adventure the bus driver which was a coach bus was really rude then the bus broke down right before we left so we paid for a Lyft as a replacement bus was going be another 45:00 minutes.

Leisure Family

10/10

Exceptional

15 Jan 2026

Shirley

De room was clean and spacious enough for 4 people.

Leisure Friends

8/10

Excellent

14 Jan 2026

Paul

Courteous staff. Very busy hotel.

Business_and_leisure Family

6/10

Pleasant

14 Jan 2026

Judy

Transportation is very limited. One trip per hour and the van serves 3 hotels. This is last on pick up at hotel and only 2 of 12 people were able to get on. Same thing happened the night before at the airport. Several people left at the airport. The staff lady at the hotel the night we arrived was very unfriendly. Thankfully the lady in the morning more than made up. She was so pleasant!

Leisure Partner

2/10

Poor

14 Jan 2026

Angela

We've stayed at this Comfort Suites for the last 3 years now while we were in Florida for our yearly cruises. It has always been nice. This year we got there after the check in time of 3 pm and our room wasn't ready. I'm ok with waiting a little bit, but 5 pm is a little bit too long. Then when they called to tell us our room was ready we were given keys to a room that was already occupied. The poor man was in bed trying to sleep. How embarrassing!! he lifted his head to look at me and looked as confused and mad as we were. When I went back down to tell them they seemed shocked and no one wanted to rectify the problem or even call housekeeping to see if anything else was cleaned and available. I pick this hotel because of 3 main factors. 1- it has a nice breakfast, 2- it has a sleeper sofa and 2 queen beds and my kids don't feel comfortable sleeping together anymore. The sleeper sofa was so thin you could feel the springs this year. And 3- we like that they offer free cruise shuttle and that was completely full so we had to uber which coated us more in the end when it should have been included in our stay if it's advertised that way. At that point I expected to be offered a refund or at least a discount, but they just acted like everything was normal that the stuff happened all the time, so didn't offer anything. We're very disappointed with them this year, and probably won't be back.

Leisure Family

8/10

Excellent

13 Jan 2026

Lorri

Hotel itself was fine. Just a couple of minor issues. Staff was all friendly but needed a second person to help at the front desk.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Helen

All of the above
Everything is perfect

Family

6/10

Pleasant

12 Jan 2026

Alessandra Monteiro

The hotel is very simple and, unfortunately, did not meet my expectations. The staff was not very friendly, which negatively affected the overall experience.
The location was also a downside, as there are very few restaurant options nearby and the area did not feel very safe.
Breakfast had limited options and was extremely crowded. Additionally, the cleanliness of both the hotel and the room was not very good.
Overall, it was a disappointing stay, and I would not choose to stay here again.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Cindy

The room was nice & spacious. The front desk clerks were excellent!! The seating area in the hotel was nice as well. Our lights in the living room area were very very dim & kept flickering. They said that's the way they should be, which is weird but ok. Breakfast wasn't good, but it's great to have the option.

Friends_and_family Family

8/10

Excellent

10 Jan 2026

Angel

Rented a room for 5 persons and only had 4 set of towels. sofa bed was comfortable enough. Only 1 mini soap bar in bathroom. A/C was too noisy turning on and off.
Safe, microwave and mini fridge in the room were nice.
check in in 2 minutes and check out in one.
Nice breakfast for the price (opening at 6 was perfect to us): eggs, sausage, bread, cereal, packets of oatmeal, muffins, waffles, oranges, bananas, yogurt. Machine coffee and machine cranberry/orange/apple juices.
Ample parking in location. Shuttle to airport. Ice machine in hallways.

Business Family

2/10

Poor

10 Jan 2026

Barbara

I booked this hotel as part of my 40th birthday celebration, a trip I had been excited about for months. My cousin and I planned everything carefully for our group, and we arrived in Miami two days early expecting a smooth, relaxing start. After seeing so many recommendations online, we trusted this hotel would be a good choice. It turned out to be one of the biggest disappointments of the entire trip.
We had three rooms, and every one of them had serious issues. My bathroom was completely uncleaned — not just missed, but genuinely filthy. I went to the front desk immediately, hoping someone would take it seriously, but no one ever came. I ended up putting plastic bags down just so we could shower. That’s how bad it was.
My parents’ room was even worse. They had cockroaches. I reported it, and again, nothing. No room change, no apology, no urgency. All three rooms had a strong, unpleasant smell, and we had to buy air fresheners just to make the stay bearable.
The washing machines didn’t work either. Traveling with a toddler, I had no choice but to walk to a nearby hotel to wash clothes. And I wasn’t the only one frustrated — several other guests told me they were dealing with the same problems. The staff acted like none of it mattered.
Breakfast was the same every day, and the staff would start putting things away before the posted end time. On our last morning, they began clearing the area several minutes early, even while guests were still trying to get food.
This stay adde

Leisure Family_with_children

6/10

Pleasant

09 Jan 2026

Xue Yan

The bathroom fan is not working; the balcony door lock is loose. Everything in the room is very old. The washer was not working during our stay. The equipments in the fitness room are very old as well. One of the equipments is working properly. The staffs are nice and friendly.

Leisure Family

10/10

Exceptional

09 Jan 2026

sophia

We had a later flight,the manager gave us an extra late check out .The rooms are spacious and clean. We are a family of 5 and we were comfortable.

10/10

Exceptional

08 Jan 2026

Danesh

Great

Business Friends