EVEN Hotel Miami

EVEN Hotel Miami - Airport

United States , Miami Area - FL
Miami, 3499 Nw 25Th Street
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100 reviews shown

4/10

Poor

14 Mar 2026

Dereck

Room had a scent when entering, showers were cold , when asked about the water temperature, the staff told me to turn the water off and on, that fixed nothing.
Entryway light was flashing before staying on steady.

It was in a pretty good area.

Friends

10/10

Exceptional

13 Mar 2026

Tori

Room was clean, shower was cold would not get hot, transport from airport was nice, cruise port transfer was available.

Partner

8/10

Excellent

13 Mar 2026

Laura

It was ok.

Family_with_children

4/10

Poor

12 Mar 2026

Patrick

Shuttle from airport hard to get. Instructions say level 2 but it is really level 1. They know but make no effort to change it. Luckily we went closer to the first gate and got in because it was full after the second stop and others had to wait another half hour. Then on the shuttle to the cruise port we found out after we got there that there is no 11am on weekends which made it extremely stressful trying to get to the port on time. Luckily we jumped on the first shuttle that came because it was 15 minutes late (time we didn’t have) and many others had to wait for a second one.

Partner

10/10

Exceptional

10 Mar 2026

LaNece

Very friendly staff, room could be a little more clean but still did the job. Very nice fitness center, super clean pool, and love the water/ ice machine by the elevator. That was very convenient- overall good stay. Love how it’s next to the airport as well, the airport shuttle was great.

Family

8/10

Excellent

10 Mar 2026

Samantha

Overall a nice hotel, nice staff, good food at the restaurant and nice rooms. Nice driver and shirt
Had some trouble with the hot water and water pressure in my room but I’d stay again.

6/10

Pleasant

10 Mar 2026

Karl

If your staff spoke better English my stay would have been better.

Partner

10/10

Exceptional

09 Mar 2026

Charuta Arvind

Great place to stay. Clean and nice.

Partner

8/10

Excellent

09 Mar 2026

Wm.

Clean room... Perfect for cruise people... Shuttle to the port is a big plus

Partner

10/10

Exceptional

08 Mar 2026

Nicholas

airport shuttle was a breeze

Friends_and_family Family

2/10

Poor

03 Mar 2026

Jacqueline

Airport shuttle was great. Got there early after a cruise was willing to pay the extra fee to get my room early the girl at front desk wouldn’t give me that option even tho they offer that option on there website. She said when a room comes available she would call. House keeping came down gave her a list of all open rooms and she still wouldn’t let no one check in. My son was sleeping on the couch in lobby for hours she didn’t care we sat there til 2 and then she finally gave us a room. Will never go back and I go to Miami every year

Family_with_children

10/10

Exceptional

01 Mar 2026

Donna M

The front desk staff were very friendly and helpful in getting our transfers to the port. Our room was very nice and clean and our breakfast was very good and the servers were very friendly and helpful.

Friends

10/10

Exceptional

28 Feb 2026

Linda

The rooms were spacious and very clean. Upon stepping in the hotel the check in desk to the cook. The bartender, the waitress house keeping everyone was so hospitable. The food and drinks were very good. I will definitely be back.

Family

6/10

Pleasant

28 Feb 2026

Amber

Bice room but no hot water. Didnt notice till next morning and was in a rush

Self

10/10

Exceptional

28 Feb 2026

Philip

Clean room good food

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Nicola

+ the room was spotless
+ the restaurant staff are welcoming and friendly
+ the breakfast omelette was delicious and fresh

- the receptionists need training to be more welcoming
- the cheese pizza was basically frozen prefab food

Self

2/10

Poor

28 Feb 2026

Lisa

Dirty!!

Family

2/10

Poor

27 Feb 2026

John

They had over sold the hotel and had no room for us!!! Some employee made a decision to accept more reservations than they had rooms.

Family

8/10

Excellent

23 Feb 2026

Deantre

Clean room, staff was polite, and amenities were ok. I would suggest an additional breakfast option (smaller complimentary breakfast). Overall, it was a nice hotel!

Family_with_children

10/10

Exceptional

23 Feb 2026

John

Great staff, very friendly and helpful

Partner

6/10

Pleasant

22 Feb 2026

Penelope

Very clean, confortable, staff was nice, food I ate was good but a couple of things to improve. There was not drinks of snacks available in the room you need to purchase everything, you had to wait long lines for breakfast and lunch because everything is à la carte and there are not many tables available at the style restaurant. I’m not used to this type of hotel services, usually there are food available where you can serve yourself and more and with more diverse food options.

Partner

10/10

Exceptional

21 Feb 2026

Joey

Mrs. Brown and James T were absolutely phenomenal service !! I will return for sure

Self

10/10

Exceptional

20 Feb 2026

Constance

Staff were amazing, from beginning to end.

10/10

Exceptional

19 Feb 2026

Valeda

The hotel itself was perfect for our overnight stay before boarding our cruise. The only issues we had were with late arrival staff. Not friendly at all when we were trying to find the shuttle from the airport to the hotel. Kept interrupting me and acted bothered to be asked for information on where to find the shuttle. Ended up getting an Uber on our own. Additionally, when we talked in the lobby doors, the ladies at the counter were rude and barking orders at those entering. Again, the hotel was great...service could be drastically improved. Maybe a little reminder to the staff that WE are the customers and should be given a bit of patience and respect when it comes to interactions. Otherwise, I would have given a 5 stars on this one. Your personnel that you hire are your first impression...

Friends

10/10

Exceptional

19 Feb 2026

Charline

Room is cleam, free breakfast was delicious and the staff is most kind and patient

Partner

6/10

Pleasant

18 Feb 2026

Dennis

Wifi did not work, there was also a verizon data outage the day we checked in. Without wifi we were unable to communicate, look up places and navigate the city. One room had workout equipment, the other room did not. When checking in the agent was slouched at the counter looking at her phone. I felt like I was disturbing her. She certainly made me feel like I was bothering her.

Family_with_children

10/10

Exceptional

16 Feb 2026

James

Convient

Self

6/10

Pleasant

16 Feb 2026

Kim

The room was okay but the walls were not sound proof and hall noise was very notieable. The chips I selected for snack were out of freshness date and stale. A better snack selection would be an improvement. Convenient to airport and shuttle was a plus.

Partner

6/10

Pleasant

14 Feb 2026

Rosanna

The room had a funny smell to it..Staff was very nice

Leisure Partner

6/10

Pleasant

14 Feb 2026

Billy

Nice

Business Partner

10/10

Exceptional

10 Feb 2026

Camille

The regular shuttle, with clear information about shuttle arrival and departure, was very helpful. Also super helpful to have reasonably priced self-service laundry on site. It's a very short ride from the airport. Reasonable meal options at the restaurant/bar.

Business

6/10

Pleasant

08 Feb 2026

Deborah

The strobe light for entry way light had to find things in a dim room.

Leisure Partner

2/10

Poor

04 Feb 2026

Kirk

A cold shower is never good. The temp fluxiated

10/10

Exceptional

03 Feb 2026

Asha

The room is very spacious, and spotless. Additionally, lots of towels, so there is no need to ask for addition. The bed was very comfy and coozy. Nice spot definitely I will be back.

Leisure Friends

4/10

Poor

03 Feb 2026

Ashley

Dirty bathroom floor, light switch covers covered in something, pain splatters and rusty hinges. Heat didnt get above 70 degrees no matter how high we set it. The shuttle was on time and front desk staff were extremely helpful and friendly.

Leisure Family

2/10

Poor

01 Feb 2026

Mark

Room was neglected and very dated and old and the internet was in and out heat was on and off

10/10

Exceptional

29 Jan 2026

Jeffery

Nice staff good location.

Leisure Family

10/10

Exceptional

26 Jan 2026

bridget maria pauline

I understand that it was very busy and we couldn’t get into the room earlier. The staff were nice. Hotel was clean and room comfortable. We enjoyed hanging out at the pool but the chairs were few and far between and not in good condition. They ran out of towels at the pool. The food was good but $5 for a small chocolate bar that was stale was a surprise. Overall it was good but didn’t realize it was in the middle of nowhere. The airport shuttle was great and the option to book the cruise shuttle was excellent. I will be staying here again in March .

Leisure Partner

10/10

Exceptional

24 Jan 2026

RICHARD

We very much enjoyed our stay at Even Hotel. Everything was spotless and the room size was fantastic. When we come again your hotel will be our choice

Leisure Family

6/10

Pleasant

21 Jan 2026

LaToia

The room overall was nice but had a few little things that added up to make it fall short of good. The shower had leaks in different spots. One of the reading lamps didn’t work. The staff was friendly but they had technical difficulties so they ended up charging the card I used to hold the reservation versus the one I provided at check in. Unfortunately I went on a cruise after check out so I didn’t realize this until days later.

Leisure Partner

8/10

Excellent

19 Jan 2026

Lynne

Close to airport with covered parking.

Friends_and_family Friends

2/10

Poor

18 Jan 2026

Angela

Please don’t stay there it was absolutely terrible 1=no hot water Luke warm had to change room 3 times till no hot water close to airport but nothing I mean nothing around not is free there don’t go to the lobby it’s cost alot went down to get a cup of coffee in lobby didn’t know you have to buy it I was screamed at by a older lady told her I would pay for it just put it on my bill and she said did you rent a room and I said yes she sai just go back to your room by that time I was oiss and wanted to leave I should have never will I ever stay there again it wasn’t that clean either and also they will take a 100 day to hold too don’t stay here

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Cosilia

The room was clean a well made. The staff was friendly and helpful

Business_and_leisure Self

8/10

Excellent

12 Jan 2026

Timothy B

Nice place we will definitely be going back when we are in Miami

Leisure Partner

2/10

Poor

11 Jan 2026

John

The maid had left the A/C on Miami experienced record cold weather the temperature in the room was 50f the building did not have a heating system

Friends_and_family Family

4/10

Poor

09 Jan 2026

Muneez

Mixed Experience—Convenient Location, But Major Hassles

My recent stay at this hotel was disappointing overall. First, you’ll pay an extra $20 daily for parking—a hidden fee not listed in the booking details. If you choose a “breakfast included” option, be prepared for confusion; the front desk denied mine and I waited 30 minutes for staff to honor what was already paid. Room service was no better; it took three days and multiple reminders just to get fresh towels and cleaning.

The rooms themselves need improvement. There’s a persistent odor unless you keep the air conditioning on, and the water pressure in both showers and sinks is frustratingly low. While the hotel is close to the airport with a shuttle service, the surrounding area is all industrial—there’s not much to do nearby. Watch out for extra charges if you order food from local hotels, as you’ll pay an 8% hospitality fee.

Staff were friendly, but their responsiveness was mediocre at best—I’d rate them a 7/10. Overall, if convenience to the airport is your only concern, this hotel works—but expect hidden fees and a lackluster experience. For comfort and straightforward service, I recommend looking elsewhere. The hassles aren’t worth the price!

Leisure Friends

6/10

Pleasant

09 Jan 2026

David

The airport shuttle drove right by us the first time and we had to phone the hotel to get the driver to return. I would have used the gym, but the water was turned off for 11 AM onwards to 4 PM so there was not enough time to do my workout and have a shower before noon.

10/10

Exceptional

05 Jan 2026

Kelly

Really convenient and very nice!

Leisure Friends

8/10

Excellent

04 Jan 2026

Ekaterina

Clean room with a foam roller ! And good restaurant downstairs
The only thing that sucked is there’s no early check in available at 8 am so we had to go to the beach for 7 hours before we could get keys to the room

Leisure Family

10/10

Exceptional

02 Jan 2026

Alfreda

N/A

Leisure Partner

8/10

Excellent

02 Jan 2026

Oscar

Good hotel, very recommended

2/10

Poor

02 Jan 2026

Jose

My son stayed at this property from December 1 through December 4. Four days after he checked out, the hotel charged his credit card $182.97 with no explanation.

We began calling the hotel on December 8. A front desk associate named Valerie was kind enough to look into the charge but stated she could not see any reason for it. She assured us not to worry and said the amount would be refunded within 2–3 days. That refund never happened.

Since then, we have called the hotel weekly. Each time, we are told we must speak with the finance department. I left a voicemail for finance and never received a return call. On subsequent calls, the front desk transfers us to finance, only for the call to be disconnected or hung up.

To date, the hotel has not provided any explanation or documentation to justify this charge, nor have they issued the promised refund. Because of this lack of transparency and follow-through, we are now forced to dispute the charge with our bank.

This has been extremely frustrating and unprofessional. If you choose to stay here, I strongly recommend monitoring your credit card statements closely after checkout. Based on our experience, resolving billing issues with this hotel is very difficult.

Leisure Family

10/10

Exceptional

02 Jan 2026

Shermegan

Room was spotless and comfortable.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Kelly

The location was very close to the airport which was convenient but also very loud and made it hard to sleep or relax

Leisure Friends

10/10

Exceptional

22 Dec 2025

WILLIAM

Very nice and clean and conveniently located just minutes away from the airport.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Ezequiel

Clean very nice

4/10

Poor

18 Dec 2025

Stuart

Just not a good experience. Checking me in seemed like a torture for the front desk staff. It wasn’t personal. She wasn’t happy to see any of us guests. Room was okay, but seemed sad. The tv was depressed because it only showed shades of blue. And the thermostat was so tired. It flashed a constant “battery is low” message. We had a moment when it told it “me too”. I made the experience worse by calling the front desk to see if someone could cheer up the tv and give the thermostat a boost. The voice on the other end said “Sure, I’ll send someone over”. Hindsight, I may have missed the sarcastic tone, because no one was sent over. Went to get a light dinner at the “restaurant”. I sat myself and waited for the waitress to come over. After five minutes I reminded myself that I’m not invisible and I left. Uber Eats don’t ignore me and I sat in front of the tv eating and wondering if it would ever find happiness again. I couldn’t crack the code to get hot water for the shower, the faucet in the bathroom sink was overly enthusiastic with its stream and I guess I had over hydrated during the day because the toilet could barely flush my pee down. I was grateful that’s all it had to struggle with last night. Calling my friend at the front desk to tell her the toilet was clogged would’ve led to disappointment for all of us. When I tried to lock the door for the night the deadbolt yelled “I don’t fit in!” And refused to lock.
I gave up and went to bed.
The bed was comfortable.

Business

2/10

Poor

17 Dec 2025

Rooms are dirty and noisy. The staff is rude and not welcoming.
Please save your money and stay elsewhere. This should not be considered and IHG hotel

Leisure Family

8/10

Excellent

14 Dec 2025

Matt

Room was great. Not to noisy being by the airport.

8/10

Excellent

12 Dec 2025

Burnstine Kennedy

Clean room and courteous staff

Leisure Family

10/10

Exceptional

12 Dec 2025

Myrtle

Hotel was wonderful and the staff was so helpful

Leisure Partner

2/10

Poor

11 Dec 2025

Shelly

This room was fully paid for and they have charged my credit card again. Please contact this hotel and take care of this. I am currently on a cruise and cannot get through to make any phone calls. There were also nothing but issues from the moment we checked into this hotel

2/10

Poor

10 Dec 2025

Louisa

Unfortunately I had booked this hotel twice (in advance so I couldn’t cancel after the first night) so we know that it was not a fluke that the shuttle does not actually run every thirty minutes. We waited close to an hour for the shuttle. I tried to call and it takes at least ten minutes on hold to talk to reception and I was hung up on twice. And that makes sense when you meet them in person, the staff are dismissive and rude. The restaurant food is very expensive for low quality. Would not recommend at all.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Miguel

Clean room

8/10

Excellent

08 Dec 2025

Corey

Great

10/10

Exceptional

06 Dec 2025

Clean, helpful staff.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Michael

Very nice property, very good food. Was 10 times better than the tru by hilton and half the price. If im ever in miami again i will stay at even by ihg

Leisure Family

10/10

Exceptional

01 Dec 2025

Myrtle

Staff were very friendly and helpful with everything. The rooms were very clean I would definitely book here again.

Leisure Partner

8/10

Excellent

01 Dec 2025

Oscar

Buena limpieza, buen servicio

Partner

8/10

Excellent

30 Nov 2025

Verna

Staff was courteous. There was some mold small spots in the shower.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Jeryl-lyn

Room was comfy and staff was so great and very friendly! Will definitely stay here again while in Miami!

10/10

Exceptional

25 Nov 2025

Ilanio

Hotel que foca no essencial da hospedagem. Camas confortáveis, bom chuveiro, piso vinílico, sem carpete. Atendimento bom e proximidade com o aeroporto.

Partner

10/10

Exceptional

22 Nov 2025

Mariluz

The room was clean

Leisure Family

10/10

Exceptional

21 Nov 2025

Joshua

Nice

Business_and_leisure Family

2/10

Poor

16 Nov 2025

Ritamarie

The check in process took about an hour and the person gave us the wrong room number twice where we had to go back down each time.

10/10

Exceptional

15 Nov 2025

Pamela

Clean room. Nice amenities. Front desk staff very courteous and accommodating .

Leisure Family

10/10

Exceptional

12 Nov 2025

Anthony

Clean and comfortable

Leisure

10/10

Exceptional

11 Nov 2025

Bethany

Staff was amazing, very helpful and kind. Rooms were clean and large.

Leisure Family

4/10

Poor

10 Nov 2025

Lydia

Eating at the restaurant we waited so long to be asked what we wanted to eat that we up and left
When we got up that’s when they ran up to see what was going on

Leisure Family

8/10

Excellent

10 Nov 2025

Joycelyn

Yes all was well and professional loved it.

Leisure

8/10

Excellent

10 Nov 2025

Michele

The master bathroom had a wash cloth on the floor and the bed was not comfortable.

The staff was very courteous.

Leisure Family

8/10

Excellent

09 Nov 2025

TARA

Flooding of the area and I didn’t like had to pay for parking

10/10

Exceptional

09 Nov 2025

Marcus

Yes clean restaurant staff friendly just a nice place to stay

Partner

10/10

Exceptional

04 Nov 2025

Mary

Very nice rooms and motel

Leisure Family

8/10

Excellent

03 Nov 2025

Sandra

Room was clean. Staff was friendly.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Marrio

Yes

Leisure Friends

4/10

Poor

02 Nov 2025

Raquel

My recent stay was disappointing. Check-in with Ceaser and the young woman was tense, with confusion despite showing proof of my booking on Expedia. I barely secured parking, received no breakfast, had only cold water for showers, and the TV displayed a harsh blue light.
Our party of five was given noon checkout, except for me—I was told to leave earlier and return later to pick up the others, even though I was assured on Wednesday evening that a late checkout wouldn’t be an issue. Tyjuanna, who initially texted me, did not respond regarding the checkout confusion, and I never received my receipt. Overall, the experience did not meet expectations.

Leisure Friends

4/10

Poor

01 Nov 2025

Terrence D

Water issue. Took long to warm up to shower causing me to be late to the game and other places. Funny smell reported and nothing was done. Bartenders and bar food was ok they made my stay fun. Pool seem neglected a lot of leaves floating around in it

Leisure Self

10/10

Exceptional

01 Nov 2025

Terry

Room was clean and check in was seamless. Only thing I didn’t like is my husband is disabled and the room for a disabled person was down three hallways. Doesn’t make sense to make a disabled person to walk so far to get their room.

Leisure Family

6/10

Pleasant

01 Nov 2025

Shawntye

My recent stay at the Even Hotel in Miami was decent overall, but there were a few things that could be improved. Upon check-in, the guest agent, Cesar, wasn’t the most hospitable, his tone came across as a bit condescending when we asked for assistance. We were a party of five (one had checked in earlier) and requested rooms close to each other. While he did accommodate us, his attitude made the interaction less pleasant than it could have been. We ended up with three of us on one floor and two on another, which worked out fine in the end.

The rooms themselves were very nice and well-kept. I especially liked the small workout area inside the room—a thoughtful touch for guests who like to stay active while traveling. However, the shower was a major disappointment. The water never got hot enough, and at one point, I ended up taking a cold shower. The shower controls were also confusing, and clearer instructions on how to use them would have helped.

The hotel itself is beautiful, and I appreciated the convenience of the shuttle service. Unfortunately, I didn’t get a chance to enjoy the amenities, but they seemed inviting.

Overall, it was a comfortable stay, but the lack of warmth—both from the front desk and the water temperature—took away from what could have been a great experience. I’d rate my stay a 3 out of 5.

Leisure Family

2/10

Poor

01 Nov 2025

Latrika

Had to wait a long time in order to get our room. When at the front desk the worker made me feel unwelcome, as if it was an inconvenience that I was trying to check in. She didn't greet me. She was too busy texting to pay attention to guest.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Joycelyn

Enjoyed my stay here. Staff at the reception desk was professional and helpful as I watch her interact with a customer who had a reservation declined for lack of payment. I like to submit this request for the hotel to have complimentary bottle of water for each guest. Also Needed for transportation “a step stool” when getting into the Van for safety purposes. I have experienced this with other transportation companies having a need for it.

Leisure

10/10

Exceptional

31 Oct 2025

Brenda

Clean room, staff, shuttle. Everything was amazing. The only complaint I have are the shower is very slippery.

Leisure Self

10/10

Exceptional

29 Oct 2025

Lisandra

Todo perfecto dentro de las facilidades. El exterior y el área de la piscina el césped estaba abandonado.

Leisure Family_with_children

6/10

Pleasant

28 Oct 2025

Brenda

The lingering people by the ATM, and out side. Is very creepy.

Leisure Self

10/10

Exceptional

28 Oct 2025

Xabryon

Great cleanliness

8/10

Excellent

26 Oct 2025

JACQUELINE

Shuttle services

Leisure Family

6/10

Pleasant

23 Oct 2025

Stacey

It is close to airport but is an older hotel somewhat updated but had that old smell. Did not feel safe area surrounding would never stay there again. Had I known prior to booking would not of booked. Very poor choice IMO

Leisure Partner

10/10

Exceptional

19 Oct 2025

Anna

Very relaxing hotel to stay before and after a cruise. Went with my partner and would definitely book again

Leisure Partner

6/10

Pleasant

18 Oct 2025

Debbi

Airport shuttle - please note door numbers where shuttle will stop and not just dept level 2 - airport is large and while info in airport says several door numbers eg 5, 8-10 it does not state which hotel shuttles leave from which location. At 10pm at night I don’t want to miss the once every 1/2 hr ride.
Requested wake up call which never happened so mad rush to get ready for morning flight.
Rooms are OK. Maybe a free bottle of water in the fridge would make the stay more pleasant particularly as arriving late in the night. While water is dispensed on ground floor you are travelling with bags and don’t want to go back out after getting into your room (10.39-11.00pm).
Convenient to airport.

Self