Name: De Flandre Hotel
Address: Poel 1-2, 1-2, Gent, 9000, BE

10/10

Exceptional

28 May 2026

Jackolyn

Perfect location a 2 minutes walk to the main boat/bridge area. A really good/big bathroom. Asked for Twin room and got it. Heat wave while we was there so the air conditioning was amazing. 100% will return.

Family_with_children

10/10

Exceptional

25 May 2026

Emanuele

Central location, friendly staff

Partner

10/10

Exceptional

16 May 2026

Gail

Very helpful, friendly staff. The room and bathroom were very clean and a good size. Excellent breakfast.

10/10

Exceptional

26 Apr 2026

Karen milena

Overall very good stay, quiet and clean place

10/10

Exceptional

28 Feb 2026

FABIAN

Very walkable. Friendly staff. Good breakfast.

Partner

8/10

Excellent

11 Jan 2026

Katherine

Clean room but noisy at night as I think someone had left the communal door open ( we stayed inthe annexe). Location was excellent and room was lovely.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Anna

The apartment was massive and clean. Would definitely recommend

Leisure Partner

10/10

Exceptional

24 Oct 2025

W

.

Friends_and_family Friends

8/10

Excellent

22 Oct 2025

Eileen

Nice hotel

Hotel was in a very good location for sightseeing
Breakfast was good , room size good but early morning deliveries ( 6 a.m.!!!!!)on the street outside were very noisy

Partner

10/10

Exceptional

18 Oct 2025

Robert

Great location. Most everything was v. Good.

Everything was fine, except the room was very warm. The only AC was a floor fan.

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Barthelemy

Great hotel. No parking on site, go directly to parking Ramen not far

Partner

6/10

Pleasant

29 Aug 2025

David

Great staff but the room interiors are getting old and need updating / repair. Also, don’t stay in a “Loft unit” if you’re taller than 1800 / 6’-0” tall 🤕

8/10

Excellent

14 Aug 2025

Paul

Bed was super comfy, lovely shower and the air conditioning was fantastic after a long day’s walking around Ghent

Partner

2/10

Poor

07 Jul 2025

Peter

We arrived at this hotel to find it was a building site as they had tradesmen in the main hotel fixing a drainage system. We had only booked the hotel within an hour of arrival to learn it was not as advertised. We were walked over to the other part of the hotel across the street by the building works manager where we learned that the actual hotel main building was close and the hotel staff and rooms were operating out of their ancillary accommodation which we would not have selected if they were being honest when we booked. They refuses to offer a refund as we arrived shortly after booking the hotel. The staff were nice but totally inflexible

Leisure Partner

10/10

Exceptional

10 Jun 2025

Janet

It was central to everywhere and very quiet . We were over the road from the hotel - it was a wonderful hideaway, we didn’t have breakfast as it was quite expensive, lots of cafes so close.

Leisure Partner

8/10

Excellent

07 Jun 2025

Tim

Parking is a bit of a problem at busy times

Partner

8/10

Excellent

07 Nov 2024

Sean

good for businesses

Business

10/10

Exceptional

19 Jun 2024

Adrian

Great location - Nice and clean

Business Self

4/10

Poor

14 May 2024

Verified traveler

Difficult to find the hotel.

Partner

8/10

Excellent

11 May 2024

Trevor

Very nice hotel with friendly staff. Like everywhere in the whole city, service doesn’t come quick but it was an enjoyable stay in the second building across from the main hotel. Comfy, modern rooms, very good bed. Ideally located. Probably as good as it gets as you are one minute walk from the main canal with all you need for bar/restaurants etc all with a few minutes walk from there. It’s a fabulous city and the hotel is ideally placed to pop in and out of during a day of wandering around

Partner

10/10

Exceptional

01 May 2024

Lindsey

I booked this as an overnight and was happy I chose this location. The breakfast buffet was great, and the room was spotless.

Leisure Self

10/10

Exceptional

15 Apr 2024

David

A

6/10

Pleasant

09 Mar 2024

elizabeth a

Soap could not be reached from bath
Make up mirror too high
Fridge did not work
Iron too big in cupboard
Floor dirty and unfinished behind large table
No drawers

Leisure Family

10/10

Exceptional

28 Dec 2023

Evangeline Mendoza

The staff are friendly and helpful. The room is clean. The hotel is
Hear the city which I great.

Leisure Partner

10/10

Exceptional

10 Nov 2023

Trevor

I absolutely loved this property and will stay here again. I was here 17 nights and because of the length was in a business apartment that was fully loaded. That being said, hosue keeping came by 4 days a week at random time but always when I was in my underwear with my head phones on. Lol, I dodnt mond, but Im sure I scared them enough. A do not disturb sign, specific cleaning times everyday at 11am or just coming on Monday like it said in the welcome pamphlet. I had enough towels and sheets for a week easy.

Again, loved the hotel, the room, the check in staff, but that was a little annoying.

Business_and_leisure Self

10/10

Exceptional

14 Sep 2023

Jorge

Great hotel and nice rooms. Convenient parking 2 blocks away. Close to the tourist attractions.

Leisure Family

10/10

Exceptional

12 Jul 2023

Karen

Everything was of excellent quality and the staff were super friendly and helpful.
The location is very good. Fairy quiet but very close to the centre with a good supermarket opposite.

Leisure Partner

10/10

Exceptional

04 Jun 2023

LIZY

We stayed here for 4 days in May-June 2023. First time ever in Ghent and Belgium. The place is nicely located. You can walk to the boating in the canal, eating places of all sorts, bus, tram, St Michael's church, St. Bavo's etc etc.The staff was very helpful providing us a few extra services we needed. Almost did not want to leave the place! Will definitely return if we come to Ghent again

Business_and_leisure Family

8/10

Excellent

15 May 2023

Stacey

It was amazing, but breakfast could be better.

Leisure Partner

8/10

Excellent

06 May 2023

Lanna

Shampoo in shower empty. The room was not in the location I thought I had booked. The room was super quiet though!

Leisure

4/10

Poor

29 Apr 2023

Ruiko

This hotel has seen better days. It looks and feels run down. The white towels are all light grey. Even the more modern annex building down the street is weird. The bathroom isn't enclosed. The walls don’t up to the ceiling. So you have to open the window, even if it's cold outside, to avoid steaming up the bedroom. The mirror in the bathroom is installed so high, I could only see my forehead. The shower, while large, did not have good drainage so you inevitably flood the floor, which was painted poured concrete and got treacherously slippery. When checking in and out, the front desk was unmanned with a sign saying they would return shortly which turned out to be a while. If you have them storing your luggage, do so at your own risk as you have to put it in their small closet yourself. They take no responsibility for it. When I asked for a receipt at check out the woman seemed baffled and asked me what I wanted to see on the receipt.

Business_and_leisure Friends

8/10

Excellent

24 Apr 2023

Robert

Good location

Stay was very pleasant. Only disappointment was that the hotel bar was poorly stocked. Apart from running out of certain beers, It had limited choice of drinks and was missing many of the popular late night drinks after dinner like Baileys and Ti Maria as examples.

Friends_and_family Friends

10/10

Exceptional

10 Apr 2023

Kumar

Wonderful stay , enjoyed the time there.

Leisure Partner

8/10

Excellent

23 Jan 2023

Stephen

Great location when visiting ghent

Good location for discovering ghent,all staff were helpful and friendly, rooms were clean and comfortable,did not have breakfast, thought it a little overpriced, but apart from that i would recommend this hotel and would stay again if in ghent

Friends_and_family Friends

6/10

Pleasant

31 Dec 2022

Verified traveler

Having liked the traditional look of the hotel, and booked a room with 'garden view', we were disappointed to find ourselves in a modern concrete apartment block with an outlook on to a brick wall and a bed with a few dead grasses in it!

Leisure Partner

10/10

Exceptional

04 Oct 2022

alan

Location

Perfect location

Business

8/10

Excellent

28 Sep 2022

Brooke

Good hotel, staff was helpful and responsive. Wi-Fi in the secondary garden location is basically non-existent. Several days the towels stocked in the bathroom were found to have stains and needed to be replaced.

Leisure Partner

8/10

Excellent

15 Jul 2022

Maria

Great location, beautiful hotel. Room was small, tight to keep two small back-packs and two carry roll on luggage in the room, and being two people. The door key card only worked one swipe, then we had to go to reception and reset it every time we came back to the room. Luckily reception was staffed all the time.

Leisure Family

4/10

Poor

01 Jan 2022

Alia

Most strange experience

Hi,
We reserved 2 single beds but we were given a room with queen bed with 2 seperate blankets.
There was no hot water to take shower. I took shower on NYE with cold water.
The person on front desk brought an open and half used bottle of Champagne to our room with a spoon hanging on bottle neck (to keep the bubbles inside probably?!) I think he found half used bottle in other guests rooms when they checked out. Of course we didn’t drink it but I found that offer rather offensive.

Thanks and regards,
Alia

Friends_and_family Friends

10/10

Exceptional

11 Nov 2021

Ian

Marvellous hotel

It was an amazing place to stay the staff were fantastic

Self

10/10

Exceptional

07 Nov 2021

Richard

Location is perfect for visiting medieval Gent. Just a blocks walk to that famous photo of the river. Hotel is clean and retains some of the buildings historic features. Would definitely stay there again.

Leisure Self

10/10

Exceptional

04 Mar 2020

Jose Alfonso

Great hotel, good location

Nice and Clean, good location, good customer service.

Friends_and_family Family

8/10

Excellent

30 Dec 2019

Melanie

Room was fine... very clean and comfortable. Only thing I didn’t like was we were not in main hotel and had to lug a large suitcase up 2 flights of precarious outdoor steps. No lift!!! I would have expected a lift in a 4 star hotel.

Friends_and_family Family

6/10

Pleasant

29 Dec 2019

Verified traveler

Noisy outside annexe

Our room was in the outside annexe which was across the street. Had no connection with the hotel at all so we did not use any hotel facilities. The annexe had a very loud generator noise which was on permanently outside and disturbed our sleep. Not a great facility in winter as felt like an apartment block that opened directly outside. The room itself was nice and modern but it was more like a self catering apartment. Lack of connection to the hotel was a shame. Receptionist at the end did not even ask if we enjoy our stay. Did not feel part of the hotel.

Partner

6/10

Pleasant

20 Dec 2019

Paul

Okay, but not 4 star

I don't think that this hotel should be marketed at 4 star. The stay was okay, but I could only describe the room as 'basic'

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Jason

Rooms were rather large. Same with bathroom. The employees at the front desk were very nice.

Leisure Friends

10/10

Exceptional

24 Oct 2019

Shirljob

Service was outstanding. Wonderful breakfast choices. Hotel was neat and clean.Loved the atomosphere. One problem,shower water from open shower ran all over the outer floor. Very slippery. Enjoyed our stay.

Friends_and_family Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Service was very good. Front desk was especially helpful when we had some special needs.
No Air conditioning and room was too warm and no fans and street noise was too loud all night long to leave windows open.

Business_and_leisure Partner

4/10

Poor

07 Oct 2019

Verified traveler

Hotel was just not my cup of tea. Checked in, and then we found out that our room was actually down the street in another building. The safety of the neighborhood is questionable.

Was also disappointed in the bathroom facilities. The bathroom had the necessities, but the set up was strange, as the wall did not fully connect to the ceiling, so you could hear everything if you were sharing a room with anyone, lol. Not much privacy. The toilet was also incredibly close to the wall, so if you were tall, i'd imagine you'd have some problems lol.

Overall, it has everything you need, but I don't think I would ever stay there again, unless in a pinch.

Leisure Partner

10/10

Exceptional

06 Oct 2019

Verified traveler

Great Location , nice size room and good hotel amenities. Staff very helpful.

Leisure

8/10

Excellent

01 Oct 2019

Verified traveler

Our building was across the road from the main hotel but it was ckean and comfortable

Leisure Family

8/10

Excellent

16 Sep 2019

Verified traveler

Very nice. However breakfast was not included and the charge for it turned out to be high. Excellent location. Nice modern rooms.

Friends_and_family Family

8/10

Excellent

11 Sep 2019

Verified traveler

The hotel was clean, tidy, comfortable and ideally situated near to the City centre. The rooms we had were of a good size, beds large and bathrooms spacious and well fitted. The staff were excellent, and all were friendly and efficient. Having to go 'into the open' to get to our rooms from reception was unusual, and a little bit of a nuisance when raining, but not a serious problem. Breakfast was very inconsistent. We stayed 3 nights, the Sunday breakfast was very good apart from seating arrangements being a bit cramped. The following day the poor young man was ran ragged trying to manage a large number of people by himself and had difficulty replenishing items quickly which had 'run out'. The Tuesday was less hectic, possibly because there were two staff on, but again some items were slow to be replenished and it appeared that on all days certain items had a finite amount, such as bacon, tomatoes, etc. which were not replenished even though there was still an hour to go for the designated breakfast times. All in all, I would recommend this hotel for its facilities, staff and location, but breakfast organisation needs sorting.

Leisure Friends

10/10

Exceptional

10 Sep 2019

Christine

Highly recommend!

It was the best hotel of our honeymoon (we stayed in 4 different places). The service was friendly, the room was clean and spacious, and the complimentary breakfast was very convenient! I would highly recommend this hotel!

Partner

8/10

Excellent

02 Sep 2019

Dionisis

Nice and reasonable

Great location, reasonably priced and comfortable clean rooms around a pretty yard.
Also great tv channel selection should you chose to stay in

Friends_and_family Family

4/10

Poor

25 Aug 2019

Verified traveler

Location was excellent, breakfast was excellent and some staff were very helpful. Unfortunately the room we booked was not cleaned properly on arrival and could not be cleaned to an acceptable standard until the following day as there was no house keeping staff available.

Leisure Family

8/10

Excellent

21 Aug 2019

Minerva

My Stay at Flandre Hotel

The first day of stay they gave me a crappy room so I complained and the next day my room was nicer I just hoped that next time what they posted pictures will look exactly what am getting Thx!

Friends

8/10

Excellent

13 Aug 2019

Verified traveler

It was a great location and nice building but not particularly special.

a great base to explore ghent

Leisure Family

8/10

Excellent

14 Jul 2019

Verified traveler

Rooms were very modern, clean and comfortable.
Check in and out was painless!
The buffet breakfast was good but sometimes it took some time to restock the supply of hot food.
There was no hot water one morning, but this was sorted when reported to reception
The only downsides were the rooms were in an annexe building (although umbrellas were provided for the walk to the mani block, luckily we did not need them) and the breakfast room was too small and not a good layout when busy.

Leisure Family

10/10

Exceptional

08 Jul 2019

George

Highly recommended.
We really liked the whole experience - very helpful and exceedingly friendly staff, excellent breakfast and clean environment and couple of minutes walk from the castle and central activities. Close to the University.
George Hart

Business Family

10/10

Exceptional

23 Jun 2019

Verified traveler

Central location; very helpful staff. Called promptly at 5 am; excelent breakfast

Business

10/10

Exceptional

22 Jun 2019

Verified traveler

Neat and clean. Very happy my selection of staying there. Close to the shops, cafes and canals.

Business Self

4/10

Poor

10 Jun 2019

Ghazy

I do not understand why this hotel is RATED ****. It is max 3 stars. the room location is like a grave, the hotel amenities are max for 3 stars.

I do not advise anyone looking for 4 stars to choose this one

Leisure Partner

10/10

Exceptional

30 May 2019

Michael

Proximity to the city centre was excellent
Room could have been a little warmer but sircon did not appear to increase the temperature

Leisure Partner

8/10

Excellent

15 May 2019

Stephen

Irish business traveller.

A quick visit to Ghent, parking close enough, nice character about this hotel, really a nice distance from the sights.

6/10

Pleasant

11 May 2019

Verified traveler

A nice room 3rd time lucky.

Our room on arrival was completely unacceptable, just a broom cupboard in the corner hidden away in a courtyard. Were then offered an executive room down the street. We reluctantly accepted, but the bathroom didn't even have full walls, they just reached part way up. Not very pleasant. The next day we said we were very unhappy and as we were there for 4 nights we were offered and we accepted an upgrade. A big improvement, and the guy on duty was very pleasant and accommodating. This was not the best 4 star hotel we have been in in Belgium but the location was great.

Partner

10/10

Exceptional

21 Apr 2019

Verified traveler

The hotel was in a quiet location but only c200m from the main tourist area and restaurants. Our room had a lovely view of the cathedral roofs. The breakfast room was airy and pleasant and breakfast was plentiful.

Leisure Partner

8/10

Excellent

20 Apr 2019

Angela

Nice experience

Fantastic location. Walking distance to everything. Romantic hotel. However the air in The rooms where not optimal. You couldn’t open a window to get fresh air. The tv didn’t work and the upstairs neigbour was very noisy.

Partner

10/10

Exceptional

12 Mar 2019

Linda

Lovely hotel, good location, disabled access issue

Excellent location. Very good breakfast. Beautifully designed hotel . A drawback was that to get our room you had to go via the courtyard outside and there was no lift, which was a problem for my travel companion.

Friends

6/10

Pleasant

02 Mar 2019

Verified traveler

The breakfast was amazing and the team serving were excellent. We had to upgrade our room as furniture in the standard room was rustic and unappealing. We were moved to the annexe which was down the road from the main hotel. This upgrade cost us €15/night but they did not mention the taxes on top of this. The room was lovely but drains smelt badly. The reception staff were polite but indifferent to our comments. Location was very convenient to the centre of Ghent.

Leisure

6/10

Pleasant

29 Jan 2019

Annie

Location is good, breakfast included but no remote control for the tv and when i asked the reception, i have to pick it up myself.

Family

6/10

Pleasant

11 Dec 2018

Michael

Very disappointed with bar being closed at 11 pm as was stated it was 2 am and work man starting at 7.30 am

Partner

10/10

Exceptional

10 Dec 2018

Verified traveler

Great location to city centre. Wonderful old build in good condition.

4/10

Poor

22 Nov 2018

MJM

3-star facilities, 2-star service

Be warned! This hotel has two buildings. An old historic building with reception and restaurant; and a modern block built around a courtyard across the street. I was given a contemporary room in the new block. BUT in the centre of the courtyard there is possibly the loudest ventilation exhaust system ever installed by a hotel. (Imagine a refrigerated truck parked outside your bedroom window all night long!) I requested a change of room and was only offered an \"executive\" room in the old building, which the hotel considers an upgrade and therefore demands payment. The executive room is more spacious, but very worn and old-fashioned. The bathroom and furniture need upgrading asap. A real 4-star hotel would never charge for a room change when the guest has a reasonable (and politely put) reason to move rooms. This is a 3-star hotel, with poor 2-star customer service. Be warned.

8/10

Excellent

06 Nov 2018

Adrian

Excellent location, quiet street, very clean, friendly and English fluent staff. Very nice hotel in touristic city center. Lacks parking, but public parking Ramen only 5 minutes walk at reasonable price.

8/10

Excellent

13 Oct 2018

Steve

Nice rooms with an interesting bathroom.

Stayed in one of the annex rooms which was clean and modern, toilet and shower all in one with no door, interesting!

8/10

Excellent

02 Oct 2018

Emma

Amazing location!

Stayed here for 2 nights with my Mum. The situation of this hotel is just brilliant! 2mins from the Grasped, 5mins from the 3 Towers and a whole host of restaurants within a 10min walk.
Check in was Great, very friendly woman. There was a problem with the door to our room not locking, but this got sorted immediately when pointed out to reception. The breakfast had everything from scrambled eggs to cold meats, yoghurt, cereal, the full shebang. My only gripe was the bed was too soft. I'd definitely stay there again over The Marriott or other larger hotels in Ghent.
p.s. a small heads up about the decking being under repair would've been a good thing.

Family

2/10

Poor

22 Sep 2018

Pieter

worst hotel experience in years

Building reconstruction works started before 8am in the morning just near the window of my hotel room. Only thing the staff could offer was a late checkout (duh). To be avoided

Friends

4/10

Poor

21 Sep 2018

Verified traveler

Breakfast/bed/reception area, etc are no good.

very expensive Breakfast/bed/reception area, etc are no good

6/10

Pleasant

17 Sep 2018

A13x

Very conveniently placed hotel for the old town.

We stayed 2 nights with breakfast included over a Friday and Saturday.
We were initially put out by being put in the annex and having to troll down the road with case in tow, but soon realised it didn't mater and made coming and going to our room slightly more convenient.
The room was fine, though cleaning up the couple of marks on the walls would have helped.

The industrial look and feel to the room won't be to the tastes of all guests but the room was comfortable and it's facilities were adiquate to make you feel welcome.

The mini bar had the usual price sheet that had fallen through a worm-hole from a dystopian furue where rampent inflation means all the prices had too many zeros or big numbers, so we didn't touch that. But it was nice to know it was there if we suddenly came in to a load of money.

By chance we happened to be visiting Ghent when they were having their Ghent Festival and the hotel turned out to be about 2 minutes walk from the main event, yet still on a quiet street.

Breakfast was ok, they had a good selection, but warmer plates might make it less of a rush to eat the hot food before it got cold.
A word of warning for British visitors. They have no idea what Tea is. They have lots of things they call tea, but when looking for a nice cuppa to set you up for the morning, lets hope you brought some with you. (This goes for anywhere in Belgium as far as we could tell.)

Over all we had a great time in Ghent and the hotel is comfortable,clean.

6/10

Pleasant

29 Aug 2018

Verified traveler

The hotel is getting dated. Poor lighting in hallways and courtyard needs attention. Staff not very helpful

4/10

Poor

25 Aug 2018

David

Poor

Put in annexe. Room a good size but lighting made it impossible to work.

10/10

Exceptional

20 Aug 2018

Paul

we return every year

Stayed here for the 6th year in a row - perfect for us being a short walk to the main centre, perfectly clean & comfortable. Well priced.

Partner

10/10

Exceptional

10 Aug 2018

Liam

Gorgeous Ghent

Ghent - beautiful city, Hotel & staff excellent. Very helpful & friendly people. Will definitely return

Partner

10/10

Exceptional

28 Jul 2018

Theresa

Overnight in Ghent

Great room and very close to city (4 minute walk). Staff very friendly and room is very spacious and quiet. Our third time staying at the hotel and every time has been great.

Family

8/10

Excellent

16 Jul 2018

Elaine

The room was modern. We were in the annex which was separate from the main hotel. This was not mentioned on the website.

8/10

Excellent

12 Jul 2018

A

Cozy Hotel

Spacious room. Mosquitoes are a bit irritating.

8/10

Excellent

06 Jul 2018

Yvonne

Wonderful quiet location to visit this pretty town

Comfortable hotel with quiet room close to all main sights and tram no 1. Friendly and welcoming staff who were, especially Ingo on reception, very helpful. Excellent 2 hr walking tour from Uppelink hostel on St Michael's bridge. Good vegetarian restaurant and Indian curry house in same street. Easy walk to Korenmarkt (Du Progres for Flemish stew), and imaginative restaurants in the Patershol. Van Eyck in St Baafs Cathedral not to be missed. Tram 1 to station for day trip to Bruges, but this seemed overcrowded by comparison with lovely Ghent.

Partner

8/10

Excellent

03 Jul 2018

Badr

Central location close to the historical center

Modern and comfortable. Rooms are very well equipped.
Mind you, there are rooms in the main building and another extension across the road. A little inconvenient as you have to cross to reach the breakfast room

8/10

Excellent

24 Jun 2018

Garo

It's just a correct hotel. Basic needs are very good. But location is excellent.

8/10

Excellent

07 Jun 2018

Verified traveler

Good experience

Great location. Very friendly staff. Spacious room with coffee maker and plenty of refreshments. Hearty breakfast. The only thing I may complain about is the bed, which is not a double bed but combined twin bed with a gap in between, quite uncomfortable.

Family

10/10

Exceptional

24 May 2018

Brian

Great location for walking in Ghent!

10/10

Exceptional

17 May 2018

Trish

Staff went above and beyond: assisting with our one and three year olds, baking an entire selection of gluten-free delicacies for my mum for breakfast. Breakfast generally was a gloriously impressive selection. Location super convenient for all the tourist spots in a truly lovely town.

10/10

Exceptional

11 May 2018

Caroline

Nice hotel very close to the town centre and other places of interest. Many restaurants nearby.

4/10

Poor

26 Apr 2018

John

Disappointment and poorly designed bathroom.

This bathroom is extremely poorly designed. The toilet is so cramped that one can not stand in front of it or sit on it. It could easily have been facing into the bathroom and had plenty of room. The shower has no place to put soap.

We were sent to a parking garage that was closed and the staff insisted that we go back saying it was open. It wasn't. We went to a second that was twice the cost but worked.

The room was hot, but the staff said they didn't turn on the air conditioning until May. In the room it said they didn't turn on until June. When we checked out the wait person said they would turn it on that day. She apologized and offered breakfast even though we were obviously leaving and it was after normal breakfast time.

Staff acted friendly, but I did not feel it was sincere.

Partner

10/10

Exceptional

31 Mar 2018

jane

Nice hotel in perfect location

We had a lovely weekend and were extremely happy with the hotel.

10/10

Exceptional

17 Mar 2018

Kim

Very happy stay

Cannot fault this hotel at all, clean rooms, Comfortable beds, hot showers...Staff all very friendly and helpful., Lovely breakfast every morning, with plenty of food choice...Nice central location..

Family

8/10

Excellent

11 Feb 2018

Ben

Nice place, just needs tinkering.

The hotel's appearance is great, but there is a lot of maintenance issues; switches that don't work, broken door handles, etc. Signage was limited too making direction difficult. The staff were nice but unable to organise the breakfast. We stayed in the annexe across the road which a newish build. Clean and comfortable. Nice place but needs work.

Family

6/10

Pleasant

05 Feb 2018

Brendan

Food, breafast and coffee in the room really expensive so best to buy these items outside.

Family

6/10

Pleasant

24 Jan 2018

Verified traveler

Good base to explore Ghent from

Hotel was in a good location, the decor was a bit tired in the room but it was clean. Mini bar prices were inflated 3.90 euros for a tiny bottle of water was very over priced.