Name: Hotel Monasterium Poortackere
Address: Oude Houtlei, 56, Gent, 9000, BE

10/10

Exceptional

26 Jul 2026

Aime

We were a party of 3 and we were placed in a large 2 level room which was great. It could have slept 5 if needed with 5 single beds. Clean bathroom with lovely powerful shower. Only one mirror which was in the bathroom - a mirror maybe in the upstairs room would have been useful for multiple people getting ready in the space. Kettle with tea and coffee and water in fridge. Air con, hair dryer and safe available in room. Friendly staff and very helpful. We stayed during the festival week, it was only a 5-10 min walk from town and you could not hear any festival noise at all, close to the action but not noisy. We enjoyed the stay very much and the details like the original windows and structures were beautiful. Definitely would stay again. Thank you

10/10

Exceptional

12 Jul 2026

Richard

The Monasterium is a very unique hotel. It is in an excellent location that is near the center of Ghent. I highly recommend it as a place to stay while visiting the city.

Self

6/10

Pleasant

09 Jul 2026

Laura

Lovely hotel

Friends_and_family Family

4/10

Poor

16 Jun 2026

Louise

So, great building. Unfortunately before we even arrived I had a bogus party contact me with me with our exact details of our stay. I contacted both the hotel and hotels.com I rcvd an email from the the later saying the data breach wasn’t from them (categorically!). I mentioned this when checking in with Emma, nothing… said she would speak to a mnger, didn’t!! Poor show!

Partner

10/10

Exceptional

27 May 2026

Mr and Mrs T

Lovely little find, 5 min walk from main part of Ghent. Nice room and bathroom, both modern in style. Limited parking. Friendly and helpful staff. Would def stay again

Partner

8/10

Excellent

19 May 2026

Devpal

An interesting converted monastery hotel in a great location.
Our double room was split level and had the usual amenities. The wifi was variable and the breakfast was quite good. Also the staff were nice and friendly.
Overall we would stay here again!

Partner

10/10

Exceptional

05 May 2026

Artur

All excellent, staff helpful, rooms clean, parking just outside the hotel

Business

8/10

Excellent

19 Apr 2026

Serge

Good location. Exelent stuff. Excellent breakfast.

- No normal table in the room. The washroom door should be fixed. Shower water splits on the floor.

Friends_and_family Family

8/10

Excellent

14 Mar 2026

A Andrew

Really cool concept. Really liked the stay. The bed was comfortable and the staff was accommodating. The location in Ghent was perfect. Only improvements: the pillows were not comfortable at all and one of the beds had some fuzz and what appeared to be hair. The bathrooms were spotless so I chalk it up to a mistake. Still a great place.

10/10

Exceptional

19 Dec 2025

Freda

The hotel was lovely, the family room was spacious and recently refurbished. Beds were firm. Parking is 25 Euros a day and can’t be reserved beforehand, so first come first serve. Otherwise a local parking garage nearby. The only negative is that the bathroom was a wet room so the water didn’t drain well and the water remained on the floor. It’s slippery.

8/10

Excellent

06 Dec 2025

Kurt

We didn’t have breakfast

Partner

10/10

Exceptional

02 Dec 2025

Charles

Everything was great! I was only there one night, but the staff was very helpful and the room was both spotless and recently updated.

Self

10/10

Exceptional

07 Nov 2025

Susan

Room very clean. Breakfast was a full buffet for 25E. Staff very helpful. Gorgeous outdoor courtyard. Easy walking distance to canal, beer cafes, the visitor center and shopping.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Frederick

Lovely hotel in a great location for Central Ghent. We had no problem with parking (with a car with a roofbox on).
Room was large and well kitted out.

Leisure Family_with_children

8/10

Excellent

27 Sep 2025

Lois

A bit noisy in our ground floor room. Breakfast very good

Leisure Partner

10/10

Exceptional

11 Sep 2025

David

Lovely building consisting of an old convent, Very historical,

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Carol

The hotel was in a great location, close to St Michael's Bridge and also had parking. The parking was secure but quite expensive. The building was really beautiful as it was an old monastery. We did not have breakfast as it was quite expensive, but there was a lovely cafe at the end of the road. The staff in the hotel were really friendly and helpful, my partner injured his foot and they helped with ice packs and there was a pharmacy around the corner. The rooms were spotless and beds were comfortable. Very peacful despite location.

Leisure Family

8/10

Excellent

24 Aug 2025

David

Fab location great backdrop

Leisure Friends

10/10

Exceptional

20 Aug 2025

Janet

Excellent in every way

This is a wonderful and very unique hotel. We loved the Monastery atmosphere and beautiful chapel. Great breakfast. The staff is very friendly and helpful. The rooms are large and spacious. I would definitely stay here again.

Partner

6/10

Pleasant

01 Aug 2025

Jo

Amazing shower but without ventilation. That should be installed asap. We didn't figure out how the coffee machine worked. The bed was very good, but there was'nt much space around the bed. Breakfast was offered for 25 Euro per person which we declined. We only stayed for one night.

Partner

2/10

Poor

30 Jul 2025

Malgorzata

This property has bed bugs. I discovered this at midnight - the night guard was unbelievably rude and argumentative when I raised this as an issue. He was dismissive and aggressive and frankly I’ve never experienced anything like it. The ladies at reception were very nice, tumble dried my clothes after I washed them, I was given an alternative room for the rest of the night and the hotel issued me a full refund that is to be honest the least they could do. I am covered in bites, had to book a new hotel for the rest of my trip and this cast a bit of a pall over the holiday. Both staff members I spoke to were keen to insist the hotel wasn’t at fault as they had just had a lot of guests from the city festival. Make of that what you will. The property is charming and well located but the cleanliness and self-admitted capacity to handle large numbers of guests in these circumstances leaves a huge amount to be desired.

Leisure Self

10/10

Exceptional

28 Jul 2025

David E

Special

Absolutely wonderful venue

Partner

10/10

Exceptional

27 Jul 2025

Jim

Ghent is a great city, and this is a wonderful atmospheric hotel.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Edward

It was a fun little quirky place to rest at night. If you don't mind sharing the toilets and showers, go for it. Ita not a big deal to be fair. Super close to the canal and all the main parts of Ghent. Would definitely recommend! Thanks for the hospitality!

Leisure Self

4/10

Poor

20 Jul 2025

Amin

Very noisy

10/10

Exceptional

11 Jul 2025

Kimberly

We had a great stay! Room was spacious and a short walk to some great restaurants. Although our room had air conditioning, it got very hot at night. Breakfast buffet provided a big selection of food options and good coffee. Would definitely return but maybe not in the summer!

Leisure Friends

10/10

Exceptional

09 Jul 2025

Matthew

I would stay here again in a heartbeat!

This was a fantastic find! The room was spacious and spotless, very clean. Everything was as advertised, we had a small kitchenette, lightly stocked with necessary items. The bathroom was large, the staff was excellent. I would stay here again in a heartbeat.

Partner

10/10

Exceptional

06 Jul 2025

James

This is a really interesting and accommodating hotel. Location is excellent.

Leisure Family

10/10

Exceptional

04 Jul 2025

Koen

Room was very large with loft space to fit our whole family. Temperature cooled so lack of air conditioning was not an issue. Unique building well adapted as a hotel. Staff were very nice.

Leisure Family

10/10

Exceptional

03 Jul 2025

Ann

What a fun and neat experience! We had a wonderful time exploring the monastery and learning from the staff about the history. It’s a Beautifully renovated space.

Leisure Family

6/10

Pleasant

06 Jun 2025

Abhay

Great ambiance and location. Breakfast could be cheaper....

Business

8/10

Excellent

23 May 2025

Thomas

The room was spacious and very new. The bathroom had a window that wouldn’t stay open. It seemed a little farther than expected from the sites. We would have liked to have seen more history and pictures of the building. The room number named a person, however it didn’t let you know anything about them. The room we were in was not accessible by an elevator, which was fine for us. Seems like they should ask that when booking. Renovations well done.

Leisure

8/10

Excellent

17 May 2025

Kristy

Bed very comfortable, easy walk to the main city Square. Only downside was not having hot or even warm water for a shower in the morning. Otherwise a delightful place!!

8/10

Excellent

16 May 2025

Joe

property was unique, clean and convenient. we were only there one night, so not much experience

Leisure Family

10/10

Exceptional

01 May 2025

Mike

Beautiful

You could step back in time.

Partner

8/10

Excellent

29 Apr 2025

Verified traveler

Great Value

Lovely friendly helpful staff. Great value room compared to other places nearby. The window above the room door let light in when other guests walked by the rooms and the automatic light switched on, but this was very infrequent and otherwise no complaints. Would stay here again!

Friends_and_family Friends

6/10

Pleasant

29 Apr 2025

Richard

Great location, shabby hotel

Great central location, peaceful and good parking - but all a bit shabby and basic for the price. Room walls rather thin and noise carries through. Breakfast was good.

The idea is good, but this is all rather tired and needs some investment to make as nice as it could be. If your primary concern is location and you are driving, this is a great choice. If you want somewhere of a high standard in terms of rooms this isn’t it.

Partner

8/10

Excellent

25 Feb 2025

Trevor

Smart and quite trendy renovation of old monastery. There was a cold tap alongside my wash basin but no hot tap. Very odd - perhaps a legacy from monastic times ! Ha ha. I was on first floor and never did find the toilet so I always have to go downstair to the first floor to the toilet. Perhaps there was hot water and a first floor toilet but never found them.

6/10

Pleasant

10 Feb 2025

Andrew

Room was lovely and clean and full of character - we picked the deluxe double with garden view (room 0.1). The stone floors and walls were quite cold which is to be expected but do bring some slippers - however as the bathroom ventilation wasn't good, this mesnt water pooled/condesated on all surfaces. The main issue was sound insulation - at night we could hear noise from rooms around us, people walking up the stairs, televisions, and all the plumbing and whenever someone used the bathroom! Made for a very communal experience. The ventilation system also made a lot of loud noises as it turned on and off through the night. As the cherry on top, a random man opened our room door at 09:30 and showed himself in - much to our alarm! Definitely an experience and the building itself was beautiful, we may have just not lucked out on our room allocatjon - however we won't be recommending to our family/friends.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Elspeth

Gorgeous place with a fantastic ambience. Close to everything we wanted to walk to. The staff were friendly and the facilities were great.

Leisure Partner

10/10

Exceptional

24 Dec 2024

David

Stayed here 5 or 6 times, very good hotel

Leisure Family

10/10

Exceptional

23 Nov 2024

Haydee

We were having issues connecting to the internet. The staff working, Vicky (I believe her name is), tried her best to troubleshoot the issue. It didn’t resolve it but we appreciate the effort she made, going over and above, for the issue to be resolved and for our stay to be worthwhile.
The problem was beyond her control but the dedication she showed was truly remarkable.
Give her a raise!!

10/10

Exceptional

27 Oct 2024

RICHARD

Great hotel ...very different from the standard box hotel. Stayed on the rectory cottage. Room was spotless and very comfortable.
Check in was really friendly and helpful. Just 5 minutes walk from St Michael's bridge.
Would definitely stay again.

Leisure Friends

10/10

Exceptional

23 Oct 2024

Natalie

Very comfortable stay

Lovely, central hotel. Interesting history, beautiful preserved chapel, clean modern room and facilities.

Partner

10/10

Exceptional

21 Oct 2024

Sussan

Unique and centrally located!

Leisure Partner

10/10

Exceptional

19 May 2024

Stuart

Quirky historic hotel in a very quiet part of the city, but just a few minutes walk from the centre. Great staff, lovely breakfast. Well appointed room and bathroom. Only slight criticism is that the double bed was two singles pushed together and they were very \"mobile\" so would drift apart easily!

Leisure Friends

10/10

Exceptional

07 May 2024

Nicky

Very good

Leisure Friends

10/10

Exceptional

30 Apr 2024

Hilary

Lovely peaceful hotel, great location for Ghent

We loved our stay, the hotel is in an ideal location for the town centre and they tried to meet most of our special requests, very quiet room, walk-in, full-height shower. Extremely comfy beds, but no natural down pillows. Mainly good breakfast with range of usual food, bit lacking in wholemeal /rye breads, sadly nothing much in fresh salad stuff like cucumber /tomatoes /peppers.

Partner

10/10

Exceptional

16 Feb 2024

Angela

Lovely hotel. Great location to transport links and the historical centre.
Staff were helpful, and the bed was comfy. However, it was 2 singles pushed together, so be prepared to fall down the middle if you are like me and wriggle in your sleep.

Leisure Partner

10/10

Exceptional

08 Dec 2023

Verified traveler

Great, unusual property

Really good stay, the room was really comfortable and spacious, the property as a whole was pretty unique and really well located for the main attractions of Ghent.

Breakfast was really good.

Partner

10/10

Exceptional

28 Nov 2023

Jacqui

This is a lovely property in an old monastery while it keeps an elegant yet spartan decor reminiscent of the monastery the beds are comfortable with luxurious bedding the bathrooms are are elegant, and the property is quiet. BUT, there is no need to feel uncomfortable if you are not religious, there is a wink to the modern secular world visible in the art work, look closely, it will make you smile. The staff is wonderful.

Leisure Partner

8/10

Excellent

06 Oct 2023

Christen

Pro: The hotel itself is very cool and interesting just to walk through. Also the beds are pretty comfortable.

Con: the room was not fully cleaned (trash had not been emptied and the sink had not been cleaned)... but, more importantly, someone keyed into the room at 9:30am for no reason?? No warning knock nor apology. That was a bit alarming.

Leisure Self

10/10

Exceptional

14 Sep 2023

Ricardo

Super

Leisure Family

4/10

Poor

14 Aug 2023

Omar

Staying in an old seminary was very awesome and the girl at the counter was very helpful, however the older side of the property where I stayed needed much work. The bathrooms were in I’ll repair and dirty, the room locks were poorly installed with drywall screws, the tv did not work in my room, and there were significant gaps around the room door. I have stayed in hostels in poorer areas of the world that were not in such poor shape. From what I gathered, there were other rooms that were recently renovated and had in-suite bathrooms instead of them being located half-a-landing down or down the hall.

Leisure Self

10/10

Exceptional

29 Jul 2023

Jonatan

A perfect place to stay.

Leisure Self

8/10

Excellent

23 Jul 2023

Karen

All in all a good a stay and above my expectations

Leisure Family

10/10

Exceptional

06 Jul 2023

Anne

Very cool hotel in what was a monastery next to a church. Great location just next to the old part of the city. Not fancy but well appointed.

Leisure Family

6/10

Pleasant

11 Jun 2023

Thomas

Soap dish?

Trouble with key cards. No towel racks . No soap dish in shower. Otherwise average.

Partner

10/10

Exceptional

01 Jun 2023

Jonatan

It's a very special place. Great staff.
Pillows can be a bit smaller but other than that it is perfect.
Stayed 3 nights and will definitely come back.
Great location as well.

Leisure Self

10/10

Exceptional

28 Dec 2022

Christine

What an amazing place! A former monastery sympathetically renovated and converted - with some quirky touches. Really nice rooms with all facilities. Good breakfast - though a bit on the pricey side? Only bit that needs improvement is check-in. Staff are nice but the system seems either too slow or too complicated - it all takes way too long and staff (though perfectly nice) seem overwhelmed with it. Would definitely stay there again, though - it’s a really unusual place in Gent.

Leisure Family

10/10

Exceptional

30 May 2022

Katie

It is a unique property. Beautiful and clean.

Leisure Family_with_children

6/10

Pleasant

13 Aug 2021

Verified traveler

mixed experience

We are 75 years old and were given a room on the second floor. The elevator was not functioning and we had to drag our luggage two levels (47 steps). In our room there was no internet connection. The woman at the reception (telephone) told us this was not possible, since she decided that there was connection. Quite rude. The same evening the friendly man, William, told us that our room was the only one without connection, but this did not solve the problem.
Otherwise the room was excellent, and the personnel was helpful and friendly. With a functioning elevator and a good internet connection, this would be an excellent hotel at a reasonable price

Partner

10/10

Exceptional

12 Feb 2020

Gregory

Beautiful use of Ghent Landmark

What a neat property. The building is beautiful, and the decor is both spartan and tongue-in-cheek. Totally appropriate for a former monastery! Really friendly staff. Only issue might be that the floors are creaky and the walls are rather thin. So maybe not the best place to go if you plan on being anything but on the quiet side! (Unless you’re an exhibitionist...) neighborhood is just off the main drag, an easy walk from all the beauty of old Ghent.

Friends_and_family Friends

8/10

Excellent

05 Jan 2020

Verified traveler

It is really a cool place! Convenient to walk to downtown and historic sites. Still under renovation, our rooms were fresh and clean, though the staircase is awaiting an update. There is an elevator too.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2019

Verified traveler

Bit of building work going on, which was not a problem at all and will make the hotel even better. Loved our stay here.

Leisure Partner

4/10

Poor

26 Oct 2019

Verified traveler

Paid for a superior room and was given dirty, smelly room with mould in the bathroom. Took a lot of persuasion before we were given the room we actually paid for. We have stayed here in the past but would definitely not return. The woman on reception was aggressive and rude.

Leisure Partner

10/10

Exceptional

23 Aug 2019

Karen

Friendly staff!!

Friendly helpful staff! Great room! Great location!

Friends_and_family Family

10/10

Exceptional

21 Jul 2019

Bryan

Great location, super clean, serviced daily with coffee, tea and milk replenished daily, stylishly furnished room, charming old building and very friendly and helpful staff. Only issue we had was poor Wifi otherwise a very nice experience . Thank you.

Partner

10/10

Exceptional

08 Jul 2019

Verified traveler

Our room was newly renovated and was very comfortable and had wonderful amenities (kettle, tea, coffee, etc.) The decor was a wonderful mix of modern comfort and historic charm, with high ceiling and fireplace mantel.

Leisure Partner

8/10

Excellent

05 Jul 2019

Jen

The provided water bottles were not new for me & I couldn’t get new ones. Breakfast is continental, so I did not purchase it. Beyond that, it was immaculately clean, newly refurbished with comfortable twin beds, but retained quite a bit of character. Bedding was wonderfully soft, towels abundant & thick. It’s quiet but close to everything - a real gem!

Business Self

8/10

Excellent

30 Jun 2019

Kevin

Central, full of history, beautiful private chapel

The Monasterium is being renovated and improved and will become an excellent hotel. Great location just 4 mins from the historic centre of Ghent, great breakfast, some parking on site, lots of history and a beautiful private chapel. With a visit just to look around. Some rooms and corridor areas still need more work, but overall a great find at a reasonable price. I guess the prices will increase when all the work is done.

10/10

Exceptional

25 May 2019

Jennifer

Touring Belgium by bike.

Very welcoming, great location, excellent breakfast.

Partner

8/10

Excellent

19 Mar 2019

Julia

Long weekend

Excellent location and value. Our room looked like it had recently been refurbished. Facilities excellent hairdryer, toiletries, coffee Machine (although we couldn’t get it to work). The beds were really comfortable.

Friends

10/10

Exceptional

14 Mar 2019

BWL

It’s beautiful and convenient for visiting the historic part of town. Very helpful staff. Some rooms can only be reached by climbing stairs. Ask ahead if you need an elevator.

Business_and_leisure Self

10/10

Exceptional

03 Mar 2019

Ralph

Ghent - gorgeous

Ghent is an amazing city. Really pretty and plenty to do. Excellent hotel, highly recommended

Partner

6/10

Pleasant

25 Feb 2019

joanne

Expensive

Interesting building very pretty.
Unfortunately no hot water for shower,
For that standard I usually pay around £45-50 but I had to pay £90 ( with hot water ) also expensive car park charges. Park outside free after 6pm.

Partner

10/10

Exceptional

28 Jan 2019

Verified traveler

Loved the location -- a few blocks from Ghent's old square so very quiet and in the midst of a real neighborhood. Staff -- especially William at the front desk -- were knowledgeable, friendly, eager to help. Could not have been better!

Business_and_leisure Self

10/10

Exceptional

14 Sep 2018

Verified traveler

It was hard to find the entry to the registration desk from the front sidewalk. And there was an event in the chapel with a lot of people who were in front of the doorway to the property. A little more signage might help. Otherwise very nice.

6/10

Pleasant

11 Sep 2018

Jack

Old monastery with lots of character. Not many amenities.

4/10

Poor

15 Jul 2018

Verified traveler

Great place for a museum, not for staying the night. Needs upgrades, we were told that we have breakfast, but they never mentioned that we have to pay, we found that out at our check out. It is in a good location quiet and walking distance from all attractions.

8/10

Excellent

04 Jun 2018

Reuben

Exotic hotel, but undergoing construction and rather shabby. However, it is located in an actual church, that even has ethnic services. In addition to regular rooms it has low priced dorm type rooms. An excellent choice for a young adventurous person on a limited budget. Location good, 10 min walk from center.

Partner

6/10

Pleasant

13 Apr 2018

Jack

Not looking for a hostel feeling...

I was promised a comfort double room which should have been freshly renovated. However, the room was big with 6(!) single beds but definitely not renovated recently. Bathroom falling apart... next trip to Ghent I'll stay in one of the overpriced but nice places again.

8/10

Excellent

28 Feb 2018

Yichien

My room is very clean, but it is a bit old, very close to the city center, i love the bar in the Church. Staff is nice.

8/10

Excellent

16 Jan 2018

rhona

stay in gent

perfect for what we needed

Family

8/10

Excellent

22 Oct 2017

Diana

First nights in Gent

Great location - close to the town centre. Great people -- friendly, knowledgable, attentive. Charming building from historical perspective. Very good breakfast. Good wi fi connection.

Partner

4/10

Poor

05 Oct 2017

Shane

Deceptive information on hotel profile

Safe place to sleep. In dissaray of condition. Bathroom had no heated water and rotten floor that felt unsafe in places. Cheap place to stay, but there are better value for your money. Paying for be ahead of time is a poor investment and has no variety.

6/10

Pleasant

23 Sep 2017

Verified traveler

It was a good experience for a hotel of the age that it is.

8/10

Excellent

18 Aug 2017

Katrina

This was fun!

currently undergoing renovations, our room was a non renovated one. However, we were given a huge family room with massive bathroom. Everything very clean. We had 3 nights here and had a great deal of fun. As we are cycle touring, it was fabulous to be able to spread out everywhere. Great wifi, and even some British tv channels, which enabled us to 'veg' out for a few hours watching rubbish! Perhaps not for everyone, but the fact this was a monastary - and it felt as if the nuns had only recently left, made the whole visit fantastic. The staff were brilliant as well.

Partner

8/10

Excellent

10 Aug 2017

Dina

The staff was pleasant and helpful. The room was comfortable and neat. The location is excellent.

8/10

Excellent

18 Jul 2017

Verified traveler

Excellent location

Excellent location. Nice large room, slightly dingy but everything worked (I expect the anti-mosquito device would have worked if I'd known there was one and where to look for it; I stumbled on instructions on the shelf under the TV). Breakfast was extra; good, but expensive.

6/10

Pleasant

02 May 2017

Verified traveler

Spacious but noisy

We stayed in the front area of the hotel
Because the hotel is old, I could hear every door opening or closing and every one walking around.

However the beds were comfortable, the room ans bathroom spacious and close to turistic atttactions.

8/10

Excellent

15 Apr 2017

Lynn

Hotel full of character and great location

Great hotel for location. Rooms a bit tired but big and well equipped. Lovely people who run it. Perfect for a short break.

Family

8/10

Excellent

15 Mar 2017

andy

walking distance to the city centre

We will be back! Beautiful city good eating plenty of chocolate shops

6/10

Pleasant

22 Nov 2016

Keith

Nicely located close to centre of Ghent

Good quiet location close to centre of Ghent. Comfortable rooms with excellent wi-fi coverage. Rooms & furnishings though are extremely tired, and the discounted price is a true value not a bargain.

8/10

Excellent

29 Oct 2016

Hilary

Historic hotel in great location

We stayed in the Rector's House: tall, thin building with big bedrooms and bathrooms. Room 21 has mini kitchen with fridge, sink, two electric rings (but no pans, china or cutlery). Rooms have kettles, cups, tea/coffee. Lovely historic hotel - obviously, as it is old, it hasn't got every modern comfort but our rooms were clean and comfortable with a big sitting area. Five minute walk into the heart of the old city and to trams/buses for getting to the stations to visit Bruges, Antwerp, etc. Very pleasant reception staff who dealt with a plumbing problem quickly and with good humour. Didn't eat there - breakfast is 17.50 euros. Would stay again.

Family

4/10

Poor

22 Oct 2016

Michael

Was okay - for one night!

Was ok.... Stunning building but poor facilities overall. Photos much better than reality as very dilapidated in places. Toilet in room overflowed when flushed. Wouldn't be rushing back to stay here again....

Family

10/10

Exceptional

11 Mar 2016

Christopher B.

Unusual hotel

Close to the center of Ghent but very quite in an old convent. Very helpful staff and large room

Partner

8/10

Excellent

22 Feb 2016

Kristen

Great neighborhood! Very uncomfortable twin beds; felt like true monastery experience with the uncomfortable beds. Yet, thr staff were helpful an we walked to all the sights.

Family

2/10

Poor

02 Feb 2016

William

BED BUGS -- BEWARE and STAY AWAY FROM THIS HOTEL

I cannot rate this hotel well because our experience was ruined by waking up scratching and finding bed bugs in our sheets. After staying one night, we were covered in bites that increased the days following. They bites became so unbearable and painful that one member of group ended up going to the emergency room two days after our trip. When we reported this to the hotel staff -- we were given plastic bags to put our clothes in and insect spray. When living in Australia several years ago I experienced a bed bug infestation of my apartment -- which made this a particularly horrifying experience. Bed bugs are incredibly difficult and expensive to get rid of. We threw away our suitcases for fear that they had attached themselves and spent the entire day washing and heat-treating all articles of clothing. Poor unsuspecting guests may be taking the bed bugs home with them from this hotel and are likely unaware they have been bitten as for some, bed bug bites do not appear for days or they are confused with mosquito bites. We were not charged for our room -- but I am certain the staff were aware that there were bed bugs and STILL took the risk of allowing guests to stay in an infested room. We asked that the cost of our doctor bill and medicine used to treat the bites be covered by the hotel -- we sent pictures and receipts and received no response. Avoiding this will not solve the problem.

Family

10/10

Exceptional

05 Dec 2015

Sylvia

One night in Gent

I stayed for one night with my boyfriend and cousin in the superior family room. I was skeptical about booking at first because of some of the reviews I read but we had a wonderful time. We arrived early, around 12pm, but our room was ready early and they checked us in free of charge. It is such a unique, lovely hotel. Our room had a small living room, table with chairs, two single beds, and a loft with an additional bed. We loved the charm and character of the monastery turned hotel. The location was also great, less than ten minutes to the city center.

Family