Name: Charme Hancelot
Address: Vijfwindgatenstraat, 19, Gent, 9000, BE

6/10

Pleasant

22 Jun 2026

Jennifer

This hotel needs a refresh. It had recently opened for the season and smelled a bit stale. The room allegedly had aircon but it wasn't very effective. The shower was the smallest space I have ever willingly put myself into. The staff were friendly and helpful. My husband enjoyed breakfast but I'm vegetarian and putting cheese on the same plate as meat is not something I'm comfortable with, especially when only one fork was put out and I watched other guests use it for both meat and cheese. They did offer cooked eggs though which was welcome and tasty. The fruit was lovely though and fresh bread was delicious. It is a budget hotel and you get a budget environment.

Partner

2/10

Poor

09 Jun 2026

Kira

On the day of my reservation, I arrived at the hotel and no one answered the door or the phone. I returned to the property later and had the same result. I eventually found someone working in a garage bay and he told me the hotel was closed for renovations and that my reservation should have been cancelled. I immediately contacted Orbitz support and they said the hotel wasn't answering the phone. I had to book last-minute accommodations elsewhere. I sent a message to the hotel through Orbitz and never got a response. Nearly a month later, I still have no refund. Orbitz claims they need permission from the hotel, and apparently the hotel denied the refund request.

Family

6/10

Pleasant

05 Apr 2026

Aisling

Staff were so kind and professional
The room was very run down with mold in the bathroom that’s clearly there a long time

Partner

8/10

Excellent

16 Mar 2026

Elena

Quirky and Atmospheric Hotel
Great location. Lots of character. Shabby,faded glory, but fun for a short trip. Male staff member upon arrival 5th March, offered perfunctory service, but the female staff member we met at breakfast on 5th was outstanding. Very engaging and clearly really cared. I watched her putting a lot of love into the breakfast presentation and was obviously proud of this as she asked how we'd enjoyed it as we checked out. She was very accommodating and this is the sort of service that makes people want to return. A couple of comments to note... yes, there is a broken mirror and light fixture in the bathroom, which judging from other reviews has been that way for a while. To be honest it sort of added to the ghost story feel of the place so wasn't concerned. I understand replacing a specific light fixture not easy to source , but the mirror was just a piece of glass did wonder why that was left as it was. We were handed a piece of paper upon arrival with some info, which stated we'd be offered a welcome drink upon arrival. When we enquired of this the curt reply from the male staff member was we stopped offering this 5 years ago and definately wouldn't offer to those booked on Hotels.com!! OK then! Why not update the info, its only a piece of printed paper! Hotel could be a gorgeous boutique hotel with some investment, but then I'm sure I could never afford to stay here! A like it as it is, but with a tiny bit more care to fix broken items etc

Partner

10/10

Exceptional

10 Mar 2026

Sarah Katharina

Charming, lovely, clean hotel room and nice breakfast buffet. Close to town, all in walking distance. Would come again.

Partner

10/10

Exceptional

14 Feb 2026

Kathryn

lovely old hotel, you can park your car in a garage, breakfasts good. Note there are stairs depending where you stay

Partner

4/10

Poor

05 Oct 2025

Willam

I did not feel that the website portrayed the facility as it is. It is an old facility with old furniture and bed, e.g. keys to the room were from the 1920's. Bathroom facilities were modern and quite satisfactory.

8/10

Excellent

10 Sep 2025

Mike

Hotel is quaint, in a period building with high ceilings and creaky floorboard. Staff were helpful, parking in their garage convenient, and the neighbourhood was quiet. TV didnt work, nor the Bathroom light, but the receptionist fixed the latter and we didn't bother to mention the TV. Main negative was the very bad smell from the drains in the bathroom, and the lack of air con.

Leisure Partner

8/10

Excellent

04 Jul 2025

Ewan

Interesting character property that could probably do with a bit of a refresh. The room was a good size, with a comfortable bed. A couple of minor flaws, wiring was visible on the ceiling light, and the window frames had seen better days. I will probably stay elsewhere next time I am in Ghent.

Leisure Self

10/10

Exceptional

23 Jun 2025

Delainie

Very nice small hotel! Breakfast was amazing. The room was comfortable, the area is beautiful, and we happened upon a small festival in the city center. We plan to stay again if we are ever in Ghent in the future!

Leisure Partner

8/10

Excellent

20 Jun 2025

Jacqueline

Great stopover in good location Ghent

Great hotel friendly staff and clean comfortable room.

Partner

10/10

Exceptional

11 May 2025

Aurelia

Lovely atmosphere

10/10

Exceptional

14 Apr 2025

Adam

Great little hotel - shabby chic, good fresh breakfast - only slight downside was it can be a little noisy due to to old wooden floor boards but for me this adds even more character to this lovely building- would definitely stay again - around 10 mins walk to the centre of Ghent

Friends_and_family Friends

10/10

Exceptional

08 Dec 2024

Robert

It was ver close to the tram stop. All the staff were very kind and helpful.

8/10

Excellent

03 Nov 2024

JEREMY

Great location

Leisure Family

8/10

Excellent

02 Oct 2024

Daniel

Charming Charme

I enjoyed my stay at the Charme Hotel Hancelot. Check-in was easy and the service was terrific. When they told me my room was on the top floor and there was no elevator, they offered to help carry my suitcase to my room. My room was clean and comfortable. My only suggestion would be for a new mattress as the one in my room was a bit too soft. Otherwise a wonderful stay and I would happily choose this hotel again!

8/10

Excellent

25 Sep 2024

Laurie

Very good breakfast, large room, modern and updated bathroom, comfortable bed. Great old building. Only downsides, noisy creaky floor and not enough pillows.

Partner

8/10

Excellent

24 Sep 2024

derek

Nice enough hotel and quite central

Staff were very friendly . It is an old building but reasonably clean . Rooms very spacious but the mattress was so soft. A bit tired and needs some tlc and a wee lick of paint . The breakfast was amazing and plenty of choice .

Partner

8/10

Excellent

08 Sep 2024

Maureen

This property does not have air conditioning even though it says it does. The breakfast was great. The hotel is old and needs a bit of a touch up. We thought it could have been cleaner. We liked the location for walking to things to see and do.

Leisure Family

8/10

Excellent

28 Jul 2024

Nicole

The hotel was a little walk away from the town centre, and our room was up a few flights of stairs, but the overall stay was nice. The breakfast was outstanding - one of the best buffet breakfasts on our trip!

Leisure Partner

10/10

Exceptional

13 Jun 2024

Xiang

Very friendly staff.

8/10

Excellent

25 May 2024

Maximiliano

B and b guest house style

Overall was a ok stay. The breakfast is very good and the person who run the b and b works very hard.
Nice quiet location

Business

6/10

Pleasant

14 May 2024

Gerardo

This property does not have a lift. It would be good if Hotels.com asked properties without lifts to make possible guests aware of this fact. I travelled with a friend who has mobility limitation and this is not a good place to stay for people with difficulties going up or down stairs, particularly if the staircase is dark.

Friends_and_family Friends

2/10

Poor

29 Apr 2024

Sandeep

Terrible stay. Didn’t sleep both nights I was there.

Self

10/10

Exceptional

23 Apr 2024

Laena

Absolutely stunning hotel! The room I stayed in was on the top floor and had solid wood floors and angled ceilings, even in the bathroom! Smelled so good like fresh, bright wood. Beautifully carved matching antique wood furniture as well- beureau, desk and bed frame. A really peaceful and clean feeling energy. The hotel lobby is full of gorgeous antiques and beautiful art everywhere, soft jazz and classical music being played and the staff were all extremely friendly and helpful. Really elegant and tasty breakfast. I loved my stay here!

Business Self

10/10

Exceptional

30 Mar 2024

Tim

Lovely property with a lot of character. 15 minute walk to the central and historical area. Staff were amazing.

Leisure Partner

10/10

Exceptional

10 Nov 2023

Kevin

Staff kindly upgraded my room since I was visiting midweek in a rainy Belgian November. Very helpful and polite.

Leisure Self

8/10

Excellent

25 Oct 2023

Verified traveler

Charming traditional hotel

Traditional hotel full of character with high ceilings & period furniture. Room spacious with great shower however decor needing refreshed. Excellent breakfast with wide choice of hot & cold options. Good location as only a minute from a tram stop so easy access to railway station & a pleasant 20 minute walk to old city.

Friends_and_family Family

8/10

Excellent

26 Jul 2023

kevin

Nice hotel great breakfast, just not convenient to anything and no elevator

Partner

8/10

Excellent

21 Jul 2023

Samuel

Older type of hotel, with good and responsive staff. The breakfast was excellent with a wide choice of food of very good quality.

Leisure Family

10/10

Exceptional

12 Jul 2023

Marina

Such beautiful hotel, kind and friendly staff, fantastic breakfast, walkable distance to the centre. We enjoyed our stay and hope to come again.

8/10

Excellent

19 Jun 2023

Frank

Character period peoperty let down by service.

A beautiful period property situated on the outskirts a few tram stops away from the centre.
Staff effecient but little more. Room was found clean but massively let down by the lack of housekeeping. Towels never changed or even picked up off the floor. Consumables like water and tea-bags not replenished. Plug missing from hand-basin. Requested one from reception but nithing happened. Breakfast was varied and adequate but ran out if late and not replenished. Will we go back again? Not sure!

Partner

8/10

Excellent

14 Jun 2023

Suzanne

Charming property located in a quiet area but walking distance to the town centre. Tram station minutes away. Very friendly and helpful staff. Nice breakfast buffet.

Leisure Partner

8/10

Excellent

14 Jun 2023

Verified traveler

Lovely hotel (just not good for a summer day)

The hotel is charming with its classic style. Even though it's an old building, it's well-preserved. Just the bathrooms, in my opinion, need some renovation. The bed was not very comfortable. It was a super warm day with no AC, just a small ventilator. There's no elevator, but ok. The breakfast was delicious with lots of options. The location is very good, close to the city center.

Friends_and_family Family

10/10

Exceptional

08 Jun 2023

Carolina

Room was spacious, personnel was friendly amd competent and pur favourite part was breakfast! It was amazing! Definitely recommend and if will stay at again!

6/10

Pleasant

01 May 2023

miguel

Hotel needs a lot of maintenance. Floor too noisy. Hard to mix water temperature.
Breakfast ok

Leisure

10/10

Exceptional

19 Jan 2023

Regina

Real charm

This was a real”charm”. I could not believe I will stay in such a fairytale place with a lot of history and charm. Great hospitality and attention from staff, convenient location, safe surroundings and much more. The room is clean and nicely decorated with all amenities inside. Wonderful breakfast was a great plus! Many thanks to all hotel staff, will definitely come back!

Self

6/10

Pleasant

08 Jan 2023

Verified traveler

Not a Fpur-Star Hotel

This could be a nice hotel with a little effort. It needs significant repairs, both cosmetic and functional. The staff, especially Nada, are quite helpful but the services available don’t warrant a 4-star rating and the description posted on hotels.com is misleading. My friends moved out of their room a night early due to the poor condition of their shower: mold, clogged plumbing etc. We had noise from the pipes all night and sewer gas smell most is the night. However, the breakfast was very good, it’s clean, and the furnishings were nice.

Partner

6/10

Pleasant

21 Dec 2022

Richard

Beautiful but loud building

Very nice place to arrive to and is in a good location. Building is beautiful and old, but this naturally makes it pretty loud, you hear footsteps above etc. Room itself was nice but bathroom could do with a refurb.

Partner

10/10

Exceptional

19 Dec 2022

Verified traveler

Very nice old building.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2022

Yael

I stayed in a friend in the hotel. The room was huge and with beautiful classic design. The bathroom was also big with good shower. The breakfast was tasty and the workers were very very nice. It is 5 minutes wolkig from the city center. I'm very happy with the value for money

Leisure Friends

8/10

Excellent

23 Jul 2022

filippo

Great location
Fruendy and helpful staff.
Shame for not having parking space for me.
They should have let me know as if i knew i would have booked elsewhere.
I had to park in the city centre at a secure car park

Business

10/10

Exceptional

08 Jul 2022

Diana

Room 1A

Didn’t know what to expect but were pleasantly surprised. opposite.shabby Chiquita but in places a bit too shabby. Our Roman bath was interesting but plumbing much to be desired. Good for the tram system Would stay again

Friends_and_family Family

10/10

Exceptional

01 Jun 2022

David

Nice and different

They were all super friendly, let me drop of my car early.
The hotel is different from all those modern formulaic stays and you had a sense of it being a home to a rich merchant. Close to the centre and breakfast was good. Finally, they posted me back an item I left in the room with no fuss. Nice people.

Friends_and_family Family

4/10

Poor

11 May 2022

Stephen John

Great potential but .....

Hotel is in old mansion/house. Room needs decorating and a lot of tlc. Curtains did not pull together properly, not fixed to rail correctly, windows single glazed let in noise from street, bathroom very tatty part glazed shower with curtain as i assume glazing had broken in past, strong unpleasant drain smell. Bed very uncomfortable with soft mattress. Safe did not work, reported this and nothing done. Electricity went off several times. We stayed 3 nights and on two of the nights electricity off at 1.00 am when a bright light came on in the room. No hot water on last morning. Asked to pay when we arrived and eventually got a small refund due to disturbed sleep, had to wait each time for someone to come and put a cloth over the light. Breakfast was good. Staff also very nice. Could be a lovely hotel but not worth what we paid.

Partner

10/10

Exceptional

03 Apr 2022

Faye

Charming hotel with great breakfast

Charming hotel with a nice breakfast in an attractive, authentic building. However, the wooden stairs and floors mean you can hear other guests moving around their rooms and up and down the stairs

Self

10/10

Exceptional

21 Nov 2021

Kevin

Lovely stay in Gent.

Really enjoyed our stay, the hotel is in a beautiful building with large windows and high ceilings.
There was a nice sophistication about the hotel interior that added to the experience.
Breakfast was excellent with plenty of variety, hot and cold.
Hotel is about a twenty minute walk from the city centre and thirty minutes from the train station.
Would certainly stay here again.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2020

Charles

Fabulous place to stay, matched by their service

Great pace for an overnight stay in a charming and authentic building in a quiet area within 15 minutes walk or 5 minute tram ride into Centre of Ghent. Fabulous welcome and customer service

Partner

2/10

Poor

01 Dec 2019

Emma

awful

Extremely run down does not look like the pictures on the website. Damp on the walls. We stayed in room 2B the lamp was broken the walls were dirty, the sink was chipped and my partner woke up with bites from what ever insect was in the room.

Partner

8/10

Excellent

28 Oct 2019

Joanne

Charming hotel away from tourist crowds

Lovely hotel, small and quiet. Breakfast was good value for 15 euros. The floor boards creaked a lot from other guests but it was no big deal. The hotel has lots of character and charm hence the name

Partner

6/10

Pleasant

21 Sep 2019

Mauro

The main entrance is very nice, but might be just that. The hotel is very old with a sense of low maintenance and refurbishment. Rooms are spacious but noisy when you walk through the wood old floors.

Leisure Partner

6/10

Pleasant

24 Aug 2019

Verified traveler

The pictures do not tell the true story. Truthfully things are a bit shabbier than illustrated. Our room was large which was great but the beds weren’t that comfortable and the pillows were horrible. Breakfast was good but on our second day it wasn’t even ready until after 9 o’clock with no explanation or apology. Location near the tram stop was a real plus

Friends_and_family Friends

10/10

Exceptional

09 Jun 2019

Jean

Great service

Charming, cozy hotel with great service.

Partner

8/10

Excellent

03 May 2019

Verified traveler

Delightful ‘period’ property which has retained its character reflecting its history as the house of a local businessman. It has wooden floors, brown furniture and is sparsely decorated but the rooms are spacious and very clean and comfortable. The breakfast is good quality and value for money and the staff are very friendly and attentive without being fussy. The property is about 10 mins walk from the historic centre but close to the tram/bus routes. I would stay here again without hesitation.

Leisure Friends

8/10

Excellent

26 Mar 2019

Verified traveler

Slightly quirky - the hotel is converted merchant's house and so the layout is not the standard hotel fare. A 10 minute walk into Ghent town centre - so well placed for visiting the museums and restaurants etc. The hotel has some secure parking - but you need to contact them directly to book a space. Good breakfasts. Easy to find by car and easy to get to and from

Leisure Partner

8/10

Excellent

04 Oct 2018

louise

Good hotel

Lovely old building, if you want modern then this not for you. Our room was lovely, clean and comfortable. The only complaint was that when we arrived there was no tea or coffee in room, which there should have been. On our way out we asked reception for some for when we got back, which there wasn’t!! We asked 3 times but to no avail. We ended up just taking from breakfast room. The hotel is about 15minute walk to town centre or tram is just outside hotel. The sauna was not working which we were disappointed with. All in all it was a great stay and would recommend hotel.

8/10

Excellent

26 Sep 2018

Rajesh

A decent place to stay if you are young and fit.

The Hotel is in a very old building where they haven't made any changes to the original and it shows in the condition of the building. It is located in a quiet residential neighborhood and is about a 15 minute walk to the old town at a decent pace. It is only two or three stops by Tram from te main touristy area so it is better to walk. The staff, especially Anthony and Nelle were very nice and helpful. without their help I would have had a very hard time getting up to my room on the third floor as there is no elevator( which they have disclosed in the property description). The breakfast buffet is adequate.

Partner

10/10

Exceptional

11 Sep 2018

Verified traveler

Nice location with easy access to tram and walkable. Beautiful building. Friendly hosts.

8/10

Excellent

04 Sep 2018

Verified traveler

Lovely hotel, just out of centre. Regular trams pass by or 10 mins walk to centre. Staff very good.

8/10

Excellent

20 Aug 2018

Shannon

Nice hotel, nice breakfast

The hotel is beautiful, and the breakfast was nice and accommodating with soy milk/yogurt available as well. However was very disappointed to find out on our second day there that they don’t accept American Express and we were expected to pay with a different card... we booked through expedia with Amex AND completed the check in process at the hotel with my American Express and nobody said anything until the following day while we were having breakfast.

Otherwise a lovely stay, but that was very disappointing.

8/10

Excellent

15 Aug 2018

Robert

Great little hotel with lots of character

Excellent location, lovely hotel. Only reason marked down at all is that it was very hot and there was no air conditioning so had uncomfortable nights sleep.

10/10

Exceptional

17 Jun 2018

Michael

Utterly charmed me.

I liked this place. A lot. No, I loved it. Not everyone will, but if you like a restored mansion on the quieter edge of town, super comfortable and clean old furnishings with a great bed and a good bath, very personable and helpful and gracious staff, very good breakfast and a lovely and quiet adjacent terrace, all wrapped in an 1840's mansion, then you'll love this place.

I loved it.

10/10

Exceptional

14 May 2018

Tim

Very good location just out of the centre of the historical centre, but within a 20 minute walk (or 5 minute tram ride). Staff were all excellent without exception - we arrived early and left late and they were more than accommodating.

10/10

Exceptional

25 Apr 2018

Verified traveler

Great place. Some things could have been better maintained.

Family

6/10

Pleasant

30 Mar 2018

Richard

Travelling back in Time.

The atmosphere brings you back into the 1920's. Sitting next to the open fire, you imagine how it might have been in the glorious and interesting time era. We knowdest that the hotel has no pictures and paintings against the walls... The hotel could use a little touch of finesse when it comes to deco. Little things have great affects. Overall we did had a great time over there.

10/10

Exceptional

08 Oct 2017

LI

GREAT staff and location

GREAT staff and location. But the facility is old, can hear upstairs walking and next door chatting.

8/10

Excellent

25 Sep 2017

Joe

Historical gem in Ghent

Many thanks to J & L for their super polite and informative guidance while we stayed in Hancelot. They were excellent hosts. Hotel is a quick tram ride to the historic centre (3 Euros) and being out of the centre at least gives you a chance at finding parking. Loved our time there.

10/10

Exceptional

21 Sep 2017

Verified traveler

Restored grand mansion - well done.

Attentive staff and attractive rooms and shared space for breakfast and relaxing while in Ghent

8/10

Excellent

15 Jul 2017

Verified traveler

Short walk to city center.

Good experience. Breakfast was good. Nice staff. Enjoyed our stay.

8/10

Excellent

14 Jul 2017

Pieter

Very nice hotel

We stayed here for two nights. Extremely warm welcome by Laurent and then really well assisted by James throughout our stay. Breakfast was good and had a nice variety. The hotel is conveniently situated very close to a tram and bus line. Old city is about 10min walk so it is nicely situated and not in such a crowded area. Room was nice and big and clean. Bathroom well equipped, room also had tea and coffee making facilities. The only thing was that they have such a beautiful building I felt they could perhaps do a little upgrade on the rooms decor, while still staying with the theme.

10/10

Exceptional

30 Jun 2017

Brynjar

Highly recommended

Great hotel with excellent service. Highly recommended.

Partner

10/10

Exceptional

18 Jun 2017

Sanjay

Amazing stay and thanks to to the courteous staff

Amazingly good. About 10 min walk to nice shopping area, 2 minutes walk from tram stop. Service was excellent.

8/10

Excellent

04 Dec 2016

Christopher

Convenient and different

Great place, very old and characterful, like a museum. Lovely recepeption area and excellent breakfast. Good value.

6/10

Pleasant

25 Nov 2016

Verified traveler

Classic hotel

the hotel building and rooms were very basic but the staff and customer service were exceptional. They were very helpful and friendly. I cant say enough how amazing customer service they have.
The location of the hotel was close to the city possibly 10 min walk.

8/10

Excellent

21 Nov 2016

GEOFFREY

see above

Looks nothing from the outside, but inside......décor and furniture take you back 100 years which was charming and with all modern facilities.
1 min from tram to centre - every 6 mins - 5mins to centre.
breakfast good
some extra dusting in main areas required, but rooms clean.
a little noisy because of the traditional wooden floors, but that is part of the charm for us.
staff very friendly and helpful.
I would stay there again.

Partner

10/10

Exceptional

07 Oct 2016

Autumn

Lovely historic hotel and lovely hosts!

We would stay again in a heartbeat!

Partner

10/10

Exceptional

29 May 2016

Erik

Great Experience

We rally enjoyed our stay and the service. The house was built in 1840 by a baron and it is protected by the city. The current manager wants to provide some of the experience of living in the Baron's house while also providing the comforts of today. We felt that they succeeded very well and that this rather unique approach worked well. However, it also gave some inconvenience, for example: there is no elevator installed and some the hotel itself at present (May 2016) is a work in progress.

Partner

10/10

Exceptional

17 Dec 2015

John

Long December weekend in Ghent

Friendly multi lingual staff focused on attentive service. Needed better lighting in room and change glass opaque door to en suite. We would go back again.

Partner

10/10

Exceptional

27 Nov 2015

Richard

Wonderfully ornate and full of character.

Beautiful old house that has been converted into a small hotel. A different hotel experience. Huge bedroom, well equipped bathroom - great shower. Lovely staff.

8/10

Excellent

11 Oct 2015

diane

We were welcomed by the owner, who gave us info re local restaurants etc. Nice quiet location very close to transport show etc. It was perfect for us.

Partner

10/10

Exceptional

22 May 2015

Susan

Excellent hotel a short distance from the town cen

We had a lovely stay at this hotel. The staff were very helpful and found us a car park space as we had forgotten to prebook the garage.
The hotel is charming, all the staff went out of their way to make our stay memorable. The hotel is situated in a quiet side street and only short walk into the town centre. We walked alongside the canal to the pretty centre.
The breakfast was excellent.
We will return and next time stay longer.

Partner

8/10

Excellent

22 May 2015

John

Quirky!

Definitely a 'one off' hotel but with charm, helpful staff, garage facilities and near town centre. Would go there again.

Partner

10/10

Exceptional

17 Feb 2015

danny783

A Romantic Valentine's at Charme Hotel Hancelot

This hotel was a fabulous Belgic gem of a venue to celebrate a romantic break in Ghent.
This hotel was very good indeed and I would highly recommend due to its charm and presentation. The customer service was excellent and all presented with chic decor.

8/10

Excellent

16 Feb 2015

IB

First visit to Ghent

The hotel was a little difficult to find on arrival - we used public transport - but soon learnt which trams or buses to use from a stop fifty yards from the hotel. The tram information provided on Tripadvisor was wrong. After that, everything became simple. The hotel is based in a grand bourgeois house of the early 20th century and has a distinct character marking it out from the more slickly packaged chains. The room we had was spacious and well-appointed - though the stripped bare-wood floors could be a little noisy and guests are asked not to wear outdoor shoes to avoid disturbing residents in the floor below. Breakfast was continental and generous in quantity. Staff were helpful and impressive in their command of English. I was prepared to speak French but they preferred to use English - a characteristic we found throughout Belgium even though both Flemish and French are the official languages.

8/10

Excellent

16 Jan 2015

Verified traveler

Cute but over-priced

Cute place, small rooms, but overall I wouldn't stay here again as lots of add-ons make this charming hotel cost more than the Marriott. Paying extra for parking, the sauna, even breakfast, just doesn't seem worth it.

Partner

6/10

Pleasant

20 Dec 2014

Verified traveler

Clasy but limited

I guess I'd class this as a superior B&B rather than a hotel per se - but clean, comfortable and warm if a little lacking in communal facilites. Pity about having to go out to eat - especially on cold winter evenings, and a bit of a hike into central Ghent.

Family

10/10

Exceptional

15 Nov 2014

Fiona

Friends in Gent

I wanted a hotel for a quick overnight stay with no hassle and chose the Charme Hancelot as it is just off the main road in to Gent from the E40/E17, just where I wanted to be. The hotel is on a side street with ordinary looking houses, I almost missed it. However, behind the large wooden doors was a building of pure 1840's delight. The house had been maintained to a high standard keeping the original features, amazing chandeliers and period furniture in every room. Our room was on the third floor and there is no lift but the climb was well worth it as the room was large and beautifully presented. The beds were amazingly comfortable and there was a seating area as well. The en suite was well equipped and clean (don't panic about the frosted glass door you can't really see through it!). Breakfast was served in yet another elegant room, it was a cold buffet but a good variety and plenty of it. The staff were all very friendly and helpful. I would definitely stay at Charme Hancelot again and would recommend it unreservedly.

Family

10/10

Exceptional

25 Oct 2014

Erik

Small hotel in Ghent, really cute!

Stayed for several days while attending a conference at the university. Would be a nice place for a couple that wanted to have a romantic getaway.

4/10

Poor

23 Oct 2014

Rena Merle

Poor Location

About 15 mins from the town not central as advertized, too far. The room had a very unpleasant smell which we found came from the wardrobe. We were put on the third floor up steep wooden steps and there were too many rules. After 10 pm no one present in the hotel, lack of security, very poor in this day and age. The area is rather run down and the streets uncleaned. We would not stay there again. The breakfast at eu 16.50 was very poor and did not represent value for money.

8/10

Excellent

08 Oct 2014

Ben Einer

Only one complaint

Although I knew no elevator - if you are on the 3rd floor. (Which is nice) getting a bag up the stairs can be a challenge!

10/10

Exceptional

08 Aug 2014

Kim

Lovely Hotel

The staff was fabulous...very helpful and friendly. The main tourist sites are close enough to walk to or buses and tram stops are a block from the hotel. The hotel is nicely decorated and very clean.

6/10

Pleasant

18 Jul 2014

Antipodean

What happened with breakfast?

A beautifully renovated hotel in a quiet location, within reasonable walking distance of everything. Wewere upgraded to a luxury room, which was a lovely surprise and much appreciated. Our stay, however, was spoilt by misunderstanding around breakfast. We expected an inclusive rate, but agreed to pay. Be aware that it costs €16.50 pp, which we only discovered as we left. Definitely not worth it! Cold insipid coffee with day old pastries and a few slivers of ham and cheese. Otherwise, strongly recommended.

Family

8/10

Excellent

04 Jul 2014

gmoore

Very Nice Stay

Enjoyed our stay at this hotel very much. The staff are very friendly and helpful, giving tips about things to see in the area. It's a very short walk to the centre, less than ten minutes. The room was very nice and the breakfast very good.

Partner

10/10

Exceptional

19 May 2014

Rachel

Absolutely marvelous, close to the old town

Wonderful place to spend time. Lovely old town house from a by-gone era. Small and intimate hotel with gorgeous decor, rooms and reception very inviting and spacious. Service very attentive if you need it, otherwise you have the place to yourselves, almost!

Partner

10/10

Exceptional

08 May 2014

David

Lovely hotel, very central

Very grand & impressive foyer & breakfast room. Slightly cheesy music, but we came to have a fondness for its familiarity.
Located centrally, just across the road from the park, next to a tram stop.
Friendly staff.
Comfortable bed.

10/10

Exceptional

02 Apr 2014

Verified traveler

Hotel indeed a 'Charme'

Had a fantastic weekend stay (3 nights) at this lovely boutique hotel. In a quiet side street outside the main centre of Ghent but only about 15 minutes walk to the historic centre past various shops/restaurants/cafes and there is also a bus/tram stop right at the end of the road so like us, once you've walked your socks off round the amazing city of Ghent you can take the lazy option to get back to hotel (Getting a 'linecard' for 10euros at a main tram/bus stop is the most economical).
Hotel interior is amazing and our room (2nd floor) was beautiful and very comfortable. Wondered if we'd miss not having a cooked breakfast but there was plenty of choice (inc. boiled eggs) to stoke you up for the day exploring. Staff always on hand to answer questions and to be greeted with a welcome drink as they explained the area was a nice touch - as were the sweetie jars in the hallway to dip into on your way back to your room after an exhausting day exploring this amazing city. Thoroughly recommend.

8/10

Excellent

23 Mar 2014

Verified traveler

Beautiful Boutique Hotel with a touch of class!

18th century building with all the nice, authentic flavors and touches! Enjoyed my stay here, especially if your tired of the chain run of the mill hotels. Great service, hotel was clean, breakfeast was lovely no real complaints for a one night stay for business.

8/10

Excellent

17 Mar 2014

Couple

Beautiful Hotel

From the outside, it just looks like some large house down any road, but once in you will not be disappointed. Warm welcome on arrival and a short guide explaining they Ghent city layout. Our room was on the 2nd floor was spotless and very well presented. Complimentary sleepers with a polite notice, due wooden floors, noise levels may be a little higher so to respect others by using the slippers, was a great idea. We had no Tea/coffee facilities, which did not effect our stay, but we did contact the hotel on our return as it was clearly on our booking, we were informed that only the superior rooms had these facilities and an apology from the management was sent. I do feel that these are no longer luxury items and it would be nice if all rooms were provided with such a small gesture.

Partner

10/10

Exceptional

23 Jan 2014

Allegra

Beautiful, unique...

I loved this place, right from first walking into the grand entrance. High ceilings, a glowing fire, period furniture - all completely sympathetic to the style of the surroundings. I was immediately greeted by Madame, offered a glass of wine by the fire and upgraded to a suite. This is somebody smart about securing repeat business!

6/10

Pleasant

29 Apr 2013

Verified traveler

Very friendly reception

Not so useful for business travel, no proper table in very large room, but friendly lady found me one I could carry up to the room with her (no lift), my room was darkish and had a big weird structure in the corner next to the bed, like a rounded wall bulging out into my room which seems to serve as a corridor for the other room next door, very loud when people were walking and talking in this area. Not a very successful conversion of the lovely old space....No staff in hotel after 10 pm, they also lock away the drinks and nibbles bar in the reception area, so no access to food or drink. No minibar in the rooms either. On the upside, very friendly staff and good breakfast.