Harmony

Belgium , Gent
GENT, KRAANLEI, 37
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100 reviews shown

4/10

Poor

26 Jun 2026

Jade

Let me start off by saying this, I was really wowed by the photos I had seen and I was very excited to use the pool. However, when we entered our room there was an intense smell of urine. Despite it looking clean we could not determine where the smell could be coming from. We attempted to disguise the smell with a air freshener but that didn't cover up the stench. As well as, we had uncovered the bed and discovered that there was some sort of stain on the sheets. In addition to this, the pool was extremely cloud and it had things floating in it. Furthermore, the area surrounding the pool was covered in water, we walked from one corner to the door and our feet were dirty. Finally, the complimentary breakfast was extremely limited in options and flavor. The scrambled eggs were dry and cold.

Partner

8/10

Excellent

26 Jun 2026

SUSHIL KUMAR

Rooms have a very mildew / moldy smell from unclean carpets

Self

10/10

Exceptional

26 Jun 2026

WASHINGTON

We were impressed. Good welcoming staff. Rooms are large and comfortable. Breakfast was good too. Pool was clean. They have a bar.

Family_with_children

10/10

Exceptional

26 Jun 2026

Cristina

This is an older hotel, but very well kept. The convenience to the NJ transit was the best part. It's a 20 minute bus ride to the city. Hotel also has a good breakfast buffet too. Free parking with plenty of places to eat in walking distance. Overall, a great place to stay if you're not interested in the hastle of staying in Manhattan.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Kevin

Everything was perfect and peaceful

Pet

8/10

Excellent

25 Jun 2026

Aaron

Nice place close to the city. Bathtub didn't drain. Pool was lacking. Awesome staff.

Family

10/10

Exceptional

25 Jun 2026

diquiera

Close to everything rooms were clean ! GREAT BREAKFAST

10/10

Exceptional

24 Jun 2026

Dongsheng

The room is very spacious, feel like a 5 star
Hotel. Also provide kettle if needed.

Family

10/10

Exceptional

23 Jun 2026

Gayle

The hotel staff was welcoming and helpful from start to finish. Our room was clean and comfortable. We have stayed here many times, and the breakfast is always one of our favorites. We also loved the flag displays for the World Cup. The location of the hotel is great for catching the NJ Transit bus into NYC and for having access to restaurants close by. Excellent job, Harmony Suites!

Family_with_children

4/10

Poor

23 Jun 2026

Rotesha

Front desk staff are rude & completely inconsiderate of guests. Late checkout is not one set price, instead they charge you $30 by the hour which is utterly ridiculous! Manager will frustrate you even more when attempting to rectify any issues having to do with their staff. For the price of stay, GOOD customer service should be exceptional not optional.

The positives of this place is that it's located in a convenient area & that self parking is free along with rooms being spacious and clean.

Friends

10/10

Exceptional

22 Jun 2026

Brian

It was an excellent location to Newark Airport with good bus links (Bus320) opposite the hotel into the Port Authority bus station with easy access to New York City subway network and to central Manhattan at Times Square which was easy access to Broadway Empire State Building And Central Park and little bit further out the The Yankee Stadium in Bronx or downtown to the World trade Centre 9/11 memorial, Broadway and South Port to the Ferry to the Statue of Liberty’s and Ellis Island excellent staff and waffles omletes muffins fruit yogurt and cereals plus tea and coffee for breakfast I would well recommend it

Family

10/10

Exceptional

22 Jun 2026

Dulce Valeria

Next year I’m looking to stay somewhere else, I have stayed here for years and every year the experience gets worst so this time I’m booking elsewhere

Family

10/10

Exceptional

21 Jun 2026

mellissa

Beautiful hotel right across the river from NYC. Bus stop right outside made it very convenient to get into the city without paying city prices to sleep. Pool was nice. Staff were great. Breakfast was also good. Parking was free and easy

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Shantay

Everything was good

10/10

Exceptional

20 Jun 2026

Meshay

Nice. Will Be Returning!!

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Larry

The pool was not clean, the place smelled marihuana, specially in hallways. The hotel would greatly benefits from upgrading the furniture and ventilation systems in rooms.

Family_with_children

10/10

Exceptional

19 Jun 2026

Ieva

Great hotel, stayed for a night and took the bus into port authority for a quick NYC trip which was very convenient since the bus stop is dcross the street from the hotel. Everything was super clean and maintained. No complaints here especially for a quick stay!

Friends

10/10

Exceptional

18 Jun 2026

Sean

Hidden gem hotel with reasonable rates front desk went out of there way to make our stay awesome. The front desk was exceptionally helpful. We only stayed one night we loved it so much we booked for mid July because we are going to an event in NYC.

Partner

10/10

Exceptional

18 Jun 2026

David

Great

10/10

Exceptional

17 Jun 2026

Monica

Simply wonderful!

Partner

10/10

Exceptional

17 Jun 2026

Bozhena

Had a great stay here. Breakfast was cool, accessible parking and large rooms

Friends

2/10

Poor

15 Jun 2026

Manuela

They never found my booking and wanted to charge me $800 for a room I booked at $400. After about 1.5 hours of back and forth with the front desk, asking for the manager twice (she never came out), and one long phone call with you guys, they finally accepted in giving me a room at the original price. they never found my booking.

Partner

10/10

Exceptional

14 Jun 2026

Paulo Antonio

Wi-Fi could be better

Family

10/10

Exceptional

14 Jun 2026

David

Great and cheap

10/10

Exceptional

14 Jun 2026

Mieisha

It was nice, I liked it. Beautiful view. And right next to the convention center and restaurants. Breakfast was mid but it was free so can’t complain

Business

10/10

Exceptional

14 Jun 2026

Christine

Great experience all around.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Pierre

Great

6/10

Pleasant

13 Jun 2026

William

The hotel was beautiful, rooms was spacious. Hotel was located minutes away from American Dream Mall. While breakfast seemed plentiful, it was disappointing in that most of the food seemed very bland (even the omelets).

I didn't really think about it until after we left, but I realized they gave us a room with two full size beds when we had reserved a room that was supposed to have two queen sized beds.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Jennifer

Staff was surly. Not outright rude, but definitely not friendly, and they were a bit impatient.

The hotel was okay but omg it smelled. There is almost a sewage smell all over and it’s covered up with air fresheners or something. Maybe from the marshes nearby? Room was pretty large and clean. But the smell killed it for me.

Partner

10/10

Exceptional

12 Jun 2026

Jeanette

I've been staying here since it was Embassy Suites decades ago as a kid. Staying here as an adult with my own kids, it's so comforting to see that some things don't change. The plants, the breakfast and the elevator ride are still there. The room was clean, housekeeping readily available and parking is easily accessible

Family_with_children

2/10

Poor

12 Jun 2026

Lakeisha

My stay at Harmony Suites in Secaucus was infuriating, exhausting, and completely unacceptable. This hotel does NOT have queen‑size beds, yet they continue to advertise queen beds online. That false information is the only reason I booked three rooms. I spent hundreds of dollars, and when we arrived, it was obvious the beds were full‑size. They were small, cramped, and nothing like what was promised. Because of this, my family ended up sleeping on the floor. No one books multiple rooms expecting to sleep on the floor.

I showed the manager the proof directly from the listing. She dismissed it and blamed the booking site. When I contacted the booking site, they blamed the hotel. Both sides pointed fingers while I was stuck in the middle with no help, no accountability, and no solution.

Instead of enjoying our planned night in New York City, I spent hours on the phone trying to get someone to take responsibility. The entire purpose of the stay was ruined. If the hotel had been honest about the beds, we wouldn’t have needed the rooms at all.

I followed up repeatedly, and the manager has ignored every call. No update, no apology, no refund, nothing.

The hotel says they don’t have queen beds. The listing still says they do. And customers are the ones paying for their misinformation and lack of responsibility.

Harmony Suites failed on honesty, accuracy, and basic customer care. I would not recommend this hotel or the booking site that continues to allow this misleading listing.

Family_with_children

10/10

Exceptional

11 Jun 2026

John

I think the property should install charging ports for cell phones and other electronic devices in the rooms. That would be a very helpful amenity.

Partner

10/10

Exceptional

10 Jun 2026

Chad E.

Excellent stay

10/10

Exceptional

09 Jun 2026

Myleka

Suite was clean and the staff was nice. Breakfast was a plus. I will be back.

Family

10/10

Exceptional

09 Jun 2026

Dean

Have been staying here at least 3x a year ….Location and transportation to NYC is incredible…… Staff is extremely professional and knowledgeable
Thank you
I’ll be back

Family

10/10

Exceptional

09 Jun 2026

Jose

Excellent

Family

8/10

Excellent

09 Jun 2026

Tatiana rosario

Me gustó el lugar , el personal fue un poco descortés , deberían poner que se debe dar 150 de seguro por el cuarto . Yo reservé dos ,es solo para que lo tengan en cuenta y no puede ser en efectivo sino en tarjeta . En fin aparte de eso todo estuvo bien . Aún no me regresan mis depósitos , espero que lo hagan pronto . Me encantó que tuviera parqueo gratis ya que vine desde Miami manejando .

Family_with_children

10/10

Exceptional

09 Jun 2026

Ionut

Great experience!

Self

10/10

Exceptional

09 Jun 2026

Ruben

Everything about the hotel was great, except for the pool. The water was a very green color; you couldn't see the bottom. It was very foamy and had a strong chemical smell. We didn't dare use it.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Linda

Love the location and breakfast. Parking is free and convenient, close to public transit and NYC.

My only problem was I asked for clean towels and waited a long time.

Family

10/10

Exceptional

09 Jun 2026

margie

Everything was very good

Family

10/10

Exceptional

09 Jun 2026

Kevin

Great hotel, great customer service!

Partner

10/10

Exceptional

09 Jun 2026

Marlon Jay

Other than an entrance light that’s not working, everything is was really nice and was a great experience staying at this hotel.

Partner

10/10

Exceptional

08 Jun 2026

Edmar

Absolutely recommend these hotel , friendly and kind staff, clean and quiet rooms, good breakfast, we loved it !

Family_with_children

10/10

Exceptional

08 Jun 2026

Louis-Olivier

Super clean and strategic place for NY trip. Free parking plu bus to NY right in front.

Self

10/10

Exceptional

08 Jun 2026

Zada

Hotel was very clean and organized.The staff were very friendly and helpful with any issues during our stay!

Friends

10/10

Exceptional

07 Jun 2026

Shanorial

I would definitely stay here again

Family_with_children

4/10

Poor

07 Jun 2026

Richelle

Positives: convenient location to the bus to NYC, the hotel main area has a cool vibe from when it was an Embassy Suites, the staff was fairly friendly. Parking was easy but the garage was pretty dirty and gross.
Negatives: the furnishings are dated and rooms are pretty shabby, the AC unit was loud in the room, the laundry/towels smelled bad( like smoke or something), the breakfast was mediocre-not much variety, very basic. The hotel was pretty busy and was loud at times. You have to request for your room to be cleaned if you want that, they only left one extra roll of toilet paper in the room and it was annoying to have to call for more.

Family

4/10

Poor

07 Jun 2026

Cari-Leigh

The ac could have been better. It wasn't cold at all

Friends

4/10

Poor

07 Jun 2026

Tonesha

Busy hotel with no exits besides emergency exits. One set of elevators for multiple rooms waited 10 minutes to catch an elevator down stairs( elevators were packed) . Employees not able to answer simple questions due to not speaking English. Extra charge for people staying in room on top of expensive stay .

Family_with_children

4/10

Poor

07 Jun 2026

Michael

Very unkept and unclean. Garbage on the floor, very dusty rooms and hallways. Doors not fully operational at front. Staff behind the counter was distracted talking to one another.

10/10

Exceptional

07 Jun 2026

Nick

All good!

8/10

Excellent

06 Jun 2026

Toshihisa

The pool was small and cramped. It might have depended on the time I visited, but the breakfast items—such as the potatoes—were cold and not tasty.

Family_with_children

10/10

Exceptional

06 Jun 2026

Herve

Good place good area

Business

2/10

Poor

06 Jun 2026

Kayliane

I booked a room with a King Size bed on your website but one I got in there, the staff told us that you have overbooked the hotel so we didn’t have the room that I had paid for. We did have a downgrade for a smaller room with a queen size bed instead of a king. I would like to have a refund for the difference of price between both room

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Thomas

clean room

2/10

Poor

05 Jun 2026

Tiffany

The bar tender was amazing but that’s about it. The pool was absolutely disgusting. Slimy and bugs were in it!!!!! We got out immediately and showered all the kids. Out of 5 kids 2 of them had a bug on them or in hair when showered. Told hotel staff could not of cared less. And didn’t do anything to make it right. Also when getting into room. Toilet paper had one piece left of it and the water bottles they leave u one was half drank !!

Family_with_children

2/10

Poor

05 Jun 2026

Josh

I rarely leave negative reviews, but my recent stay at Harmony Suites in New Jersey was extremely disappointing.

The biggest issue was that the hotel double charged me for my room. When I noticed the duplicate charge and brought it to the front desk’s attention, I was initially told that the refund would be processed and returned to my account the next day. However, after following up, I was then told it would actually take 3–5 business days. Mistakes can happen, but what was most frustrating was the way the situation was handled.

Instead of taking ownership of the error, the front desk staff became noticeably rude and dismissive when I questioned the duplicate charge. As a paying guest, I expected professionalism and empathy, especially when dealing with a billing mistake that tied up additional funds on my card.

Unfortunately, the billing issue was not the only problem. The room itself was not cleaned to an acceptable standard upon arrival. For a hotel that charges premium rates, cleanliness should be a basic expectation, not an exception.

To make matters worse, when I requested shampoo from housekeeping/front desk, I was given body wash instead. While this may seem minor, it reflected a broader lack of attention to guest needs and service quality throughout my stay.

Between being double charged, receiving poor customer service, staying in a room that was not properly cleaned, and having simple guest requests handled incorrectly, this was one of the most disappointing

6/10

Pleasant

04 Jun 2026

Rhonda

The room was nice but the room and bed linens had a strange smell.

Self

8/10

Excellent

04 Jun 2026

Elena

Clean spacious room, nice bed and bedding, plush towels. Quiet and well air conditioned. Free parking.
Well trained staff.
Did not like the quality of breakfast but it’s free, so it’s your choice.

Friends

2/10

Poor

03 Jun 2026

Basel

Very disappointed with my stay. The bed sheets had a strong odor resembling burning or exhaust fumes, which made the room uncomfortable from the moment I arrived. Before heading to the pool, I called the front desk and was told it was open. After getting changed and ready to swim, I found the pool entrance locked with an “Out of Order” sign taped to the door. I then had to wait approximately 20 minutes for staff to unlock it. Once inside, the pool was in poor condition. The water appeared green, and the overwhelming smell of chlorine mixed with algae made it unpleasant to use. Breakfast was also underwhelming. The made-to-order omelet was the only item that seemed fresh and enjoyable; the rest of the food was trash (especially what they call waffle fries). To make matters worse, I had to call the front desk four separate times to request an extra pillow before someone finally brought one to the room.

Family

10/10

Exceptional

03 Jun 2026

Rosario

Regarding the hotel, everything was excellent. The staff was very friendly, the buffet breakfast was delicious, and the parking was a definite plus. It was also incredibly easy to get to Times Square via the 320 bus. We will definitely be back! ☺️

Partner

10/10

Exceptional

03 Jun 2026

amanda

nice breakfast, great staff

Partner

10/10

Exceptional

02 Jun 2026

Ralph

Breakfast very good and convenient to bus into the city. Parking was great.

Family

8/10

Excellent

02 Jun 2026

Mary Henrose

It has good breakfast and the location is great if one wants to visit New York. The rooms are outdated though but beds are comfortable.

Family_with_children

10/10

Exceptional

01 Jun 2026

Nakissa

Location, parking, amenities and large room
Sizes were very good. The price was also reasonable. The suites are very spacious allow for a family to stay in the same room for a reasonable price.

Family

8/10

Excellent

01 Jun 2026

Kimberly

nice place to stay

Partner

10/10

Exceptional

01 Jun 2026

RIchard

Everything was great!We've stayed there before and will again.

Partner

10/10

Exceptional

31 May 2026

Ana Clara

Amazing breakfast

Friends

10/10

Exceptional

30 May 2026

Juliet

Nice location

Partner

10/10

Exceptional

30 May 2026

Sarah

Great place to stay. Everyone is so friendly The breakfasts are fabulous. The hotel is clean and very spacious! Can’t wait to come back and visit family in NYC.

Family

10/10

Exceptional

28 May 2026

Shrirang

Breakfast was OK and omelettes were stinking

8/10

Excellent

28 May 2026

Mostafa

Clean room and nice breakfast.

8/10

Excellent

28 May 2026

Nathalie

The breakfast was absolutely AMAZING!! The staff was lukewarm but helpful.

We really enjoyed our stay!

Partner

10/10

Exceptional

27 May 2026

Bibiana

Everything was perfect

Family_with_children

6/10

Pleasant

27 May 2026

Juan

Nah

Friends

2/10

Poor

26 May 2026

Chimini-Yoka

The staff was very unaccommodating to every question I asked I had. When I got in the room there was half drank water on the cabinet, and the bathroom hadn’t been properly cleaned. I called the hotel hours before my original check-in time to let them know that my flight had been canceled in another state and I needed to move one of my nights to the following day and they were un accommodating even with the time allotted.

Before I could even fully ask a question about possibly booking an additional night, I was met with a negative attitude and no possible solution without even researching and seeing what was available.

Self

8/10

Excellent

26 May 2026

Samantha

Our stay was great besides a few things. Prior to booking I didn’t see anything about a $150 deposit so that caught me off guard as well as other people that happened to be checking in besides me at the time. Breakfast had a funky smell and was not good at all. So we took time to eat outside of the hotel. The pool images online making it appear way bigger than it actually was.

Family

10/10

Exceptional

26 May 2026

Raul

Todo muy bien y calidad

Partner

8/10

Excellent

26 May 2026

Christopher

Parking was nice that it was free but inconvenient because parking on the first floor was nonexistent and second floor was under construction, so walking down from the 3rd floor stairs with multiple suitcases probably wasn’t the best of ideas. The room was immaculate, bed was comfortable, pillows comfortable and the washroom was nice. The room felt like a suite with a living room couch and small sink and fridge area and separate bedroom, overall the value is there for the money, breakfast was cozy and many varieties. Was a good stay

Partner

8/10

Excellent

26 May 2026

ben mohamed

Propreté, tranquillité, espace des chambres, déjeuner, des conditions qui font en sorte que c'est devenu mon hôtel préféré. En plus, on peut loger sa famille et le bus pour Manhattan est juste en face. Le seul hic, pas de primes de fidélité, c'est un peu décevant

Partner

10/10

Exceptional

26 May 2026

Maleketah

My only issue was the parking. Other than that it was clean, convenient location (walking distance to so much including the mall) continental breakfast was a plus, friendly staff. TGE pool was GREAT and stocked

Family_with_children

10/10

Exceptional

26 May 2026

ingris

Es un Lugar muy acogedor, excelente servicio y muy espacioso.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Belkys

Good

8/10

Excellent

25 May 2026

Kalpesh

I stayed for 3 nights/4days at this property.

Property is conveniently located, nice room, small but useful swimming pool and gym, water refill in the gym. Location hit me the most, very easy to commute to NYC from this location in bus/Uber. Staff was very responsive for all but room service request. Room will be full of needfuls on the check-in day, and then you can request cleaning service if needed. My room was on 7th floor front facing, which gives you good look in the morning and night both.

Complementary Breakfast was ok because I am vegetarian, and I like to have something which cater my morning breakfast needs. A lot of people of similar interests were just eating bread and butter, and tea instead of freshly made hot vegetarian breakfast dish like (poha / idly chutney/ vada sambhar/puri sabji/ thepla / paratha/ dhokla, any of these).

Hotel management should act on this breakfast feedback specially when they know they have people who like to have any of such item in breakfast, any single item is good to begin with. Being in Jersey city, this should be easily doable.

I'll definitely recommend to friends, who like to use public transport for NYC trip. And if breakfast menu has something mentioned above added, then it's 5star from me. Can definitely come back for next trip.

10/10

Exceptional

25 May 2026

Victoria

The rooms were clean, the staff was helpful. Breakfast was good and the rules were clear.

Family_with_children

2/10

Poor

24 May 2026

Jennifer

HAve nothing to say good about this stay

10/10

Exceptional

24 May 2026

Katherine

Uppon check in the attendant seemed mildly annoyed with having to check us in.

I will say that they charge an extra $150 deposit on top of the total taxes and fees estimated by hotels.com, wich I wasn't expecting.

Other then that the breakfast was good, room was clean, the A/C sucked so baddly and our room was hot the entire time and we had a leak in our bathroom sink and water got all over the floors.

I'll give it 4.5 stars because I'm not picky but they could be better.

Friends_and_family Family

8/10

Excellent

24 May 2026

Nina

I unfortunately was unable to utilize the pool because there must have been an event near by because the hotel was full of families and lots of small children. The pool was not very big but at the time i went it was full of kids. Other than that the stay was great.

Partner

4/10

Poor

24 May 2026

Krystal

Slow there was dog convention going on a lot of barking couldn’t sleep. Check in line took 30 minutes…. To check in….

Partner

8/10

Excellent

23 May 2026

Kim

Beautiful place to stay. Very clean and well kept. Lovely bar to enjoy delicious cocktails 🍸. Bartender is very nice younger guy. He makes you feel welcome. Front desk needs improvement on their customer service skills. 2 younger girls were very rude. And the breakfast people harass people about eating and they are really rude. They will take food while you are standing there trying to serve yourself. Takes too long to wait for waffles and when breakfast is over that's exactly what they mean.

Family

10/10

Exceptional

23 May 2026

Hocine

Best breakfast clean room

Family

2/10

Poor

23 May 2026

Diana

First the tub was draining super slow when taking a shower, called maintenance and they said everything was fine, he put some solution but it didn’t do anything, back to standing slow water. Then there was a leak in the ac unit so we had to move rooms because the carpet was wet and I almost slipped a few times going in the bathroom. Then we get to the new room and the water was splashing everywhere from the faucet in the bathroom. Then at night time there was a party next door and I had to call 4 times to get someone to come in my room and listen to the noise next door at 1:30 in the morning because maintenance guy said there was no noise when he listened outside the room. Had to get up and get dressed so he can come in our suite and listen to the noise. Few minutes after 3 guys were escorted out. It ruined my sleep, only slept 3 hours. We checked out and the front lady said she will let the manager know of my complaints but I still haven’t received a call back.

Partner

8/10

Excellent

22 May 2026

Ashley

The stay wasn’t terrible. The rooms are HUGE! I had two queens in an average size room with a door and an entire living room! Insane how big these rooms are it was great. Water pressure was amazing! The downside, there are notices plastered everywhere about them actively working on extermination. You can’t have food in your rooms, and thinking about bugs just makes me itchy.

Family_with_children

10/10

Exceptional

22 May 2026

Krista

Sure nice hotel. Very clean, breakfast was great and everyone was friendly.

Partner

10/10

Exceptional

21 May 2026

liton

This hotel is a fantastic, cost-effective alternative to staying in New York City. The rooms are incredibly spacious and immaculate, and the properties' amenities—including a fresh breakfast and free parking—are excellent. It is ideally located near the Lincoln Tunnel, with a bus station just steps from the front door, making commuting into NYC incredibly convenient. Highly recommended!

10/10

Exceptional

21 May 2026

Janet

Love the location, particularly the convenience to the bis route to NYC. Free parking and breakfast are also a huge plus!! Definitely a great place to stay..

Friends_and_family Friends

6/10

Pleasant

21 May 2026

Cesar

Just ok

2/10

Poor

20 May 2026

Anita

The room was nasty it smelled like fresh

10/10