Name: Ghent River Hotel
Address: WAAISTRAAT, 5, Gent, 9000, BE

10/10

Exceptional

04 Jul 2026

ROXANNE

Everything was wonderful!
Location, facilities, service! Not a complaint at all! Our room was amazing! The check in went without any problems, even had our room ready early before we even asked! She recommended restaurants, showed us on a map where to find everything! So friendly and helpful!
Wonderful room and charming facility.

Family

8/10

Excellent

27 Jun 2026

Legna

First, this comment applies to all hotels in Ghent, if you are traveling in the summer time and you need AC, I highly recommend calling ahead your hotel and directly point blank ask if they have AC. I speak from a bad experience. And by AC I mean your room will not be cooler than 68 degrees Fahrenheit at best (or 20 to 25 Celsius).
Now regarding, The Ghent River Hotel, this hotel has AC in each room which is a must in the summer time. The hotel is in an excellent location. You can walk everywhere. However, beware that you need an Uber or Taxi ride, these ride shares might not be able to reach you depending on the hotel location. The Ghent River Hotel is right at the end of the allowed area.
We stayed in a 3 bed room that was very spacious and clean. The overall state of the hotel is that while modern, some things are outdated. For example, the elevators are very cramped and slow. The rugs in the common hallways are outdated. Some walls could use some maintenance and in the rooms the furniture is early 2000s to mid 2010s. Also, bring your charger or wall plug in connector as there are no modern USB charging stations in the rooms. also, beds are rather hard so if you are expecting a soft bad beware of this.
The staff is exceptionally friendly and helpful. So this made up for some of the other details that were not as polished. Overall it was great value for the cost. As a family, we would stay again at this hotel and would recommend.

Family_with_children

10/10

Exceptional

04 Jun 2026

Frank

.

Partner

10/10

Exceptional

20 May 2026

Shivam

The rooms were clean and the staff was friendly. The hotel is in a quiet location and yet only steps away from the centre and all popular spots.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Suzan

The hotel room was modern with excellent shower in the bathroom
The gym and sauna have not been renovated and the gym equipment works but is old and limited with only one pair of dumbbells with a small selection of weights to go on them
Very central to the old town and lots of restaurants, only 5 minutes walk or less

4/10

Poor

02 Apr 2026

Tim

Staff was rude when we arrived. Cool old room but the floors were noisy, so it was not ideal for kids. No hot water at all when getting ready one day. God breakfast.

Family_with_children

10/10

Exceptional

30 Mar 2026

Gert

Bedding was exceptional, reception extremely friendly, helpful and efficient. Gym equipment a bit tired. Overall will definitely stay there again.

Business

10/10

Exceptional

15 Jan 2026

Frits

Great room and staf and Gent is a very nice place

Business Family

8/10

Excellent

22 Oct 2025

Andrew

All good, rubbish pillows the only downside

Business

10/10

Exceptional

29 Sep 2025

Colin

Clean and tidy hotel in a great position.
Public parking close by.
Staff didn't seem interested in supporting with your queries

Partner

6/10

Pleasant

22 Aug 2025

Maitrayee

The room AC was not running properly . Couldn’t sleep it was very hot . Next day they provided us with fan . The room temperature remained at 75 constant .Do not visit this place .Air-condition duct and airflow is very little .Controlled by the staff in the main floor .
Breakfast was very good .
The whole purpose is to have a good night sleep . Not in this hotel .

4/10

Poor

23 Jun 2025

Jonathan

We arrived to find the AC wasn’t working and construction activity was going on right next door! Staff were very helpful but there was little they could do. Hotel boss was going to call/write us ….he has yet to do so.

Leisure Partner

10/10

Exceptional

09 Jun 2025

David

This is a brilliant hotel - modern yet historic and very central

Friends_and_family Friends

8/10

Excellent

05 Apr 2025

Charussanan

Nice and safe hotel for tourists.

Leisure Partner

10/10

Exceptional

19 Dec 2024

Tracey

Friendly staff, nice rooms, comfortable bed, good breakfast. What’s not to like!

Leisure Partner

8/10

Excellent

10 Dec 2024

Marion Lorraine

Very central hotel, very clean staff were lovely and helpful. Would definitely stay here again, rooms cleaned every day! Can’t fault it at all

Leisure Family

10/10

Exceptional

04 Dec 2024

Eduardo

Just a bit noisy outside our room on Friday night but great location, room and staff.

Leisure Family

10/10

Exceptional

03 Dec 2024

David

Great experience

Wonderful service in a fascinating building. Splenfidly located near Friday market.

Partner

6/10

Pleasant

06 Nov 2024

Simon

Central location

Our room was upgraded to a suit in the old part of the hotel. The room was very spacious but quite dark.
Check in was a challenge as although we had booked a B&B rate reception was adamant that our booking was room only. Luckily the app showed breakfast was included and they eventually accepted it.
Breakfast had a good selection but was very busy.
The hotel has a central location
Nice big bathroom

Partner

6/10

Pleasant

02 Nov 2024

Julian

Toilet has a leak and smelled. Shower cubicle overflowed and spilled water. Not enough power sockets. Room very very dimly lit. Bathroom steamed up

Leisure

6/10

Pleasant

24 Oct 2024

YuFeng

Convenient to river and lots of restaurants nearby

10/10

Exceptional

03 Oct 2024

Henry

nice

Business Self

8/10

Excellent

13 Sep 2024

PAUL

My room was underneath the restaurant and so rather noisy. Great location in an old building so you have to make allowances

Leisure Self

10/10

Exceptional

22 Aug 2024

eduardo

Nice place to stay. Excellent breakfast.
Good accommodations and very gentle service.

Business Friends

10/10

Exceptional

04 Aug 2024

Benyhamer

I like the area of the hotel, the quietness of the hotel and the staff hospitality.

Leisure Family

8/10

Excellent

31 Jul 2024

Jennifer

Great location, but tucked back a block so was very quiet, even with a big festival going on. Staff was friendly and helpful - would recommend :)

Leisure Partner

4/10

Poor

20 Jun 2024

Luiz

Location is great. However, it is possible to hear everything on the room nearby.

8/10

Excellent

15 Jun 2024

Terri

It was an easy walk to the sites. Overlooking the canal.
We were on the second floor, and the dinning room wss above us. Very loud in the morning as well as could here the people in the next room.
No cable so no watching any late night movie

Friends_and_family Friends

8/10

Excellent

14 Jun 2024

Jonathan

Can you please send me a receipt for whatever fees you took off my credit card after my stay?!
I hate it when a hotel does this.

Business Self

10/10

Exceptional

10 Jun 2024

Keith

Lovely hotel in the heart of the city

What a lovely hotel in a great location in the very heart of the city. The staff were superb.

Partner

8/10

Excellent

05 Jun 2024

Derek

Friendly staff and a nice room.

Leisure

10/10

Exceptional

31 May 2024

Harry

Nice surroundings !

Business Self

8/10

Excellent

25 May 2024

Denis

Such a great spot to us as a base to explore the old part of Gent. An old cotton mill, you can feel the history surrounding you. A few minutes walk from the thriving riverside and only 10 mins from all of the major attractions. Ghent Card well worth the money too.

Leisure Partner

6/10

Pleasant

11 May 2024

Jen

Convenient location, bit dated vs the photos, air con wasn’t working properly so very warm night

4/10

Poor

23 Dec 2023

Verified traveler

Mediocre

Room was nice, very humid constantly in bathroom, towels evwn when dry felt damp. Shower gel in shower was empty, when we went down to ask for more, we were questioned \"really\" by staff. Description states work out room and sauna, beware says nowhere that you need to pay each time for sauna, 72 euros!!!! Every little thing had price tag attached, surprised they didn't charge us per pod of coffee.

Friends_and_family Family

10/10

Exceptional

13 Oct 2023

Steve

Nice place to stay in Ghent.

Leisure Friends

8/10

Excellent

29 Sep 2023

ADEMAR

Good location.
A/C isn’t working good looks are program to turn off after few hours

10/10

Exceptional

25 Sep 2023

Tracy

Ghent

The room was fabulous!! Right along the river!! So beautiful. The breakfast was amazing and well priced. The staff was very courteous and helpful.

Partner

10/10

Exceptional

22 Sep 2023

Yves

Nice hotel and well situated

Pretty hotel with spacious room that's two minutes walk from the main square.

10/10

Exceptional

16 Sep 2023

James

Excellent location for visiting old as tea in Ghent, Belgium. Staff were very friendly and helpful.!

Leisure Partner

10/10

Exceptional

22 Aug 2023

Rong

The hotel is clean, comfy, and reasonably priced with an excellent location. I can see the Ghent River from my room and access St Bavo's Cathedral within walking distance without the hustle and bustle. The staff is friendly and very accommodating on late check-ins and early check-outs.

Leisure Self

8/10

Excellent

07 Aug 2023

ID

A diamond in the rough.

The front of the hotel is very modern looking, which is disappointing because the part of the city it is in has an old feel about it.
When you walk in the staff are very friendly and checking in is really fast and efficient.
We had a room with a canal view and the quality of the room was fantastic. The building it occupies was clearly an old warehouse and they have done a lot to make it charming and authentic. The timber in the high ceiling is exposed, and they have done a lot of work with the decor.
There are charming metal poles (obviously in their existing support places) holding up the ceiling, just adding to the warehouse feel.

The rooms are cleaned daily and are well maintained.

There is a sauna which is available to use for a fee.

We did not eat at the hotel. Hotel food trends to carry a small premium, EUR22pp for breakfast is not cheap and there are many eateries near by where you can taste the local cuisine for less.

Friends_and_family Friends

10/10

Exceptional

03 Aug 2023

Matthew

Overall I enjoyed my stay at the Ghent River Hotel. The rooms were spacious and the bathroom was also large. Points were taken away for cleanliness because of some cobwebs that were above the bed and sink. I was also taken aback by stored luggage being left by the front entrance- easy for anyone to take. However, overall I would recommend the Ghent River Hotel and I'm sure a view of the river would have made this hotel even more grand,

Leisure Partner

4/10

Poor

05 Jun 2023

John

Room was not as advertised.

Booked a room with a double and two singles, but got downgraded to a room with just a double. The hotel management were rude and did not sort the issue and refused a partial refund for the difference between the more expensive room and the cheaper room they provided. Apparently we \"should have been grateful for the amazing rate we got\" . 😂😂😂.

Partner

8/10

Excellent

01 Jun 2023

Gustavo

Front river view
Right on the center of the city

Leisure Family

10/10

Exceptional

27 May 2023

rose

Staying here is a must

A very lovely charming Hotel in the heart of the city center close to fone restaurants shopping canals and Castle Gravensteen

Friends_and_family Family

6/10

Pleasant

28 Apr 2023

Richard

Not maintained as a 4 star property

Very convenient location with well sized room. Nice breakfast Room was very dark and housekeeping was woefully lacking. The rock hard bed was sloppily made, the glasses had lip marks from previous user. Came back one day at 1:30 and another at 2:30 and room hadn’t been made up.

Partner

10/10

Exceptional

10 Dec 2022

Brodie

Location was great

Leisure Partner

10/10

Exceptional

27 Oct 2022

Alon

Clean, very good service, good location - value for money

Business Self

8/10

Excellent

15 Oct 2022

Charlotte

Very convenient location with sight seeing spots all around.
Would recommend this accommodation to anyone staying in Ghent.

Leisure Family

10/10

Exceptional

06 Aug 2022

Anthony

Lovely historic room with four poster bed. Great breakfast area on roof

10/10

Exceptional

15 Jul 2022

Amarilis

We didn’t know how to use the electrical plugs and the sauna. Water was dripping from the focet. Other wise, great place!

Leisure Partner

10/10

Exceptional

15 Jul 2022

Brenda

It was very convenient for lots of different restaurants and walks along the river. The rooms were clean. All staff were friendly and helpful. Loved the rooftop restaurant. Would definitely stay there again. Loved it.

Leisure Partner

10/10

Exceptional

09 Jul 2022

Charlene

Excellent location. While it may appear to be off the beaten track it is close to quaint restaurants and it is easy to walk to town center. Checkin was a bit unorganized but we were upgraded to a nicer room. There a nice areas in the hotel to sit, such as a small bar area and outside tables.

Leisure Partner

8/10

Excellent

01 May 2022

Robert

quaint historic area with room over canal

Leisure Partner

8/10

Excellent

29 Apr 2022

Verified traveler

Enjoyed our stay by the river

Partner

10/10

Exceptional

22 Apr 2022

Mark

Perfect

Lovely hotel, well positioned to walk into town.
Canal view room, cosy, not to big not too small.
Staff friendly and helpful.
Very clean hotel, wonderful few days.
We walked from Dampoort station, but returned using number 4 Tram to St Pieters station.

Partner

8/10

Excellent

19 Apr 2022

Martha

Great place and great location but service not friendly or welcoming

10/10

Exceptional

08 Dec 2021

Angela

Everythung was great staff very helpful and professional

Leisure Friends

10/10

Exceptional

14 Sep 2021

Ivana

Great location and very helpful staff

Leisure Friends

6/10

Pleasant

08 Mar 2020

Melissa

Mediocre Accommodation

Location was great! Near a parking garage for anyone driving. The check in was a little slow and lacking in friendliness. The room looked nothing like the pictures online. Small but got the job done. Bathroom sink was clogged and backing up every time we used it and the bathroom door handle fell off. Breakfast area was nice but overpriced. Overall, not worth the price tag.

Partner

10/10

Exceptional

10 Feb 2020

Verified traveler

Walking distance to the historic center. Coffee and tea in the room very nice. Helpful staff.

Business Self

6/10

Pleasant

04 Dec 2019

Verified traveler

3.5

Very good location with a helpful and friendly staff. The room was dark and below grade and could use an upgrade. I would guve it 3.5 stars

Friends_and_family Family

10/10

Exceptional

03 Dec 2019

Verified traveler

Great location and wonderful view over the river. Staff very helpful and friendly - would definitely stop there again

Leisure Partner

10/10

Exceptional

16 Nov 2019

leslie

ove Ghent

Loved the close proximity to old town! Ghent is absolutely beautiful!

Friends_and_family Friends

10/10

Exceptional

01 Nov 2019

Patricia

Easy to get to & staff very friendly. Super surprised at the yummy breakfast that was served. Would stay again.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2019

Verified traveler

On arrival we we welcomed by the friendliest of staff. despite arriving early we our room was ready and, even better, had been upgrade to a luxury room.

Breakfast was delicious, in a lovely airy room.

Location of the hotel was ideal - central yet quiet.

We would definitely recommend.

Leisure Partner

10/10

Exceptional

02 Sep 2019

Daniel K.

Wonderful property

Wonderful property in an excellent location.

Friends_and_family Friends

8/10

Excellent

19 Aug 2019

Verified traveler

I found the River hotel very comfortable and clean with friendly and approachable. The hotel os conveniently located for the centre of Ghent, just off Vrijdagmarkt Square

Leisure Self

8/10

Excellent

14 Aug 2019

Verified traveler

It was conveniently located near the city center. The check-in was slower than normal.

Leisure

10/10

Exceptional

06 Aug 2019

Verified traveler

The position of the property is excellent. Lovely staff. We had a corner room on the third floor that had lovely views over the river. Nice and quiet. Very good

Leisure Partner

10/10

Exceptional

01 Aug 2019

Verified traveler

Great location, great staff, breakfast very good. Rooms old and weird as expected!

Business_and_leisure

8/10

Excellent

24 Jul 2019

Justine

Not great maid service!

Fantastic hotel location great room although the maid service was woeful.I asked a maid could I have a few more milk sachets and was taken aback by her reaction so I never asked her again. Although we were on holiday we still wanted a lie in and forgot to put out the do not disturb sign, and on more than one occasion the maid just walked in without knocking, we felt rushed to leave the room for the day. otherwise couldn't fault the front desk staff were more than helpful and all communal areas were spotless

Partner

8/10

Excellent

14 Jul 2019

Verified traveler

Quiet district yet near all major sights. Spacious reception area with comfy seating and outdoor area.

Leisure Partner

8/10

Excellent

13 Jul 2019

Gordon

Gent trip

It was a nice hotel and close the centre.
The only think I could complain about was the pillows on the bed, very uncomfortable and lumpy!

Partner

10/10

Exceptional

11 Jun 2019

Richard

Just what we were looking for.

Nice clean and affordable hotel in a great location with safe storage for our bicycles.

Friends

10/10

Exceptional

18 May 2019

Laura

Muy buena opción

Excelente hotel, muy cómodo, habitación muy amplia y excelente ubicación

Family

4/10

Poor

23 Apr 2019

Lorena

Mind the HOT

Excellent location in the City right by the river.

This hotel is beautiful but is let down by the absence of air conditioning. The rooms were too hot. On the night we stayed with the heating off and window open the room was 27.5 degrees all night. We let reception know but were told the hotel was full. It made for a really uncomfortable night.

Breakfast overpriced at 21 euros per person

Partner

10/10

Exceptional

21 Apr 2019

Verified traveler

The hotel is very well placed for exploring Ghent, the staff are friendly and helpful and the breakfasts are very good and varied.

Leisure Partner

6/10

Pleasant

19 Apr 2019

Brad

A hotel best left unexplored

Room was dusty with cobwebs hanging from ceiling. Every morning i woke up congested from dust. No heating or air conditioning control. Poor lighting in room.

Friends

8/10

Excellent

24 Mar 2019

Linda

Great location

Great location, comfortable room and good breakfast (cost of breakfast was quite high though!)

Partner

8/10

Excellent

22 Mar 2019

Verified traveler

Great location within easy walking distance of all the major sights

8/10

Excellent

19 Mar 2019

Edward

Good comfortable hotel, cconveniently helpful staff, conveniently located in centre of city

Friends

8/10

Excellent

16 Mar 2019

Verified traveler

It’s a clean place but my room was facing the street and so was super noisy as some children were playing outside all afternoon. The quality of the elevator was also poor

10/10

Exceptional

15 Mar 2019

Verified traveler

Took excellent care of everyone. Excellent breakfast in the morning. Umbrellas provided in the room.

8/10

Excellent

12 Feb 2019

Verified traveler

This property is well based to visit Ghent city. I can recommend.

Business Self

6/10

Pleasant

09 Jan 2019

Verified traveler

Great location but staff on check in rude, sauna not as advertised and bathroom outdated.

10/10

Exceptional

02 Jan 2019

Verified traveler

Excellent position in the centre of Ghent. Lovely breakfast.

6/10

Pleasant

31 Dec 2018

Verified traveler

I was disappointed with the size of the room.I had booked an Executive double and the room was much smaller than the room i had on my last stay.

6/10

Pleasant

17 Dec 2018

Susan

Great location. Staff not great.

Great location and lovely place. Hotel is nice but don't expect to be woken before 8am by sound of tradesmen working in rooms on a Saturday. No apologies when reported. Rooms nice but could be cleaner. Most of issue was noise level and lack of concern by staff when raise noise issues. Also no check in before 3pm, so don't arrive early as will be sent away. Should make this obvious on booking

Partner

10/10

Exceptional

16 Dec 2018

Verified traveler

Brilliant location. Id booked three rooms..all same price but size and views varied hugely...my room, large and with canal side view was ten out of ten but our second room had a view of a,roof and was half the size. Still decent but perhaps the hotel should grade theor rooms??

10/10

Exceptional

10 Dec 2018

Yvonne

Lovely Hotel ideal location close to all tourists attractions. Staff excellent very helpful rooms clean and tidy we were in a executive suit and the room was huge and lovely spacious bathroom.

8/10

Excellent

20 Nov 2018

Phuong

Great location

Friends

8/10

Excellent

19 Nov 2018

Verified traveler

Nice hotel. Very central and comfortable. Helpful staff and a good breakfast

8/10

Excellent

07 Nov 2018

Julie

- perfectly located, excellent brekkie.

Hotel is perfectly located for exploring Ghent. The room we had was lovely and situated overlooking the river. Nice touches, robe and slippers. Breakfast was excellent, fantastic choice, replenished regularly. Only issues we had were the reception staff. Other reviews reported the same issue, which has gone unheeded, despite manager assuring that this will be looked into. The scenario being the handling of early arrival - male staff member took no interest in this and we had to ask where we could put our luggage for safe storage. He then pointed to a room and left us to it. The room was not secure. When we did eventually return to check in, no map of the area was offered or advice about the area, which can be really helpful when visiting somewhere for the first time. That said, despite the unhelpful reception staff, the overall hotel experience was excellent. Just a shame they fall short on the simple things and first impressions are important

Friends

8/10

Excellent

31 Oct 2018

Verified traveler

Good base for a weekend break

Location was ideal. The room was large and adequately equipped. Breakfast was excellent, plenty of choice. Our room overlooked a no through road which was very noisy for two of the three nights we stayed. Not the hotel’s fault, but as ear plugs were provided in the room, the hotel were obviously aware of this problem.

Partner

10/10

Exceptional

29 Oct 2018

Zarina

Ghent is great

Very chilled few days in Ghent. Hotel very well situated and very comfortable, we had a river view room which was lovely

Partner

8/10

Excellent

22 Sep 2018

Helen

Good location for a short stay.

Nice enough hotel. Good size, comfortable rooms. In great location in city centre.breakfast far too expensive at 21 euro per person.don’t bother and eat in one of the many cafes in the square at the end of the road. We only stayed one night so it was perfect for our needs however every staff member we encountered was grumpy. Just a smile and ‘hello’ goes a long way.

Family

4/10

Poor

20 Sep 2018

Mukhtar

:-(

Disappointing.
Shower was not functioning properly.
No shower gel provided.
Room was smaller than expected.
Too much noise in the morning, repair work across the road.
Electric socket was not working.

10/10

Exceptional

06 Sep 2018

F

Atmospheric canal views

Lovely hotel in an old factory. If your room overlooks the canal, it's most atmospheric and also very quiet at night. Right in the old part with plenty of bars and restaurants close by. Lavish breakfast buffet in a pleasant roof-top space. Very helpful staff.

Partner