Name: Hotel Riu Plaza The Gresham Dublin
Address: 23 Upper O' Connell Street, 23, Dublin, D01 C3W7, IE

Hotel Riu Plaza The Gresham Dublin

Dublin · Ireland

23 Upper O' Connell Street, 23View location

100 reviews shown

10/10

Exceptional

29 Jul 2026

Nancy

We had a wonderful stay! The staff was incredibly friendly, attentive, and always willing to help with a smile. They truly made us feel welcome throughout our visit. The breakfast was excellent, with a wide variety of fresh and delicious options. We would definitely stay here again!

4/10

Poor

28 Jul 2026

Colin

We tried for two days to have our shower unblocked, and our fridge never worked at all. Very frustrating.

10/10

Exceptional

28 Jul 2026

Bailey

Perfect location and friendly workers willing to help with all of our questions!

10/10

Exceptional

27 Jul 2026

Ryan

Central location to walk to most of Dublins best highlights. The parking garage is attached across the alley and allows indoor access to the hotel. Breakfast was the one of the best we’ve ever had.

8/10

Excellent

26 Jul 2026

Meredith

Room was so hot and stuffy upon arrival and air wasn’t working. WiFi wasn’t working either. Notified front desk and they were quick to resolve, but it was a rough start after a red eye flight! Breakfast was fantastic. Door men were friendly and helpful with bags.

8/10

Excellent

25 Jul 2026

Allison

Our room was clean and spacious. Breakfast was excellent.

10/10

Exceptional

23 Jul 2026

Rebecca

All staff were very nice and helpful.
Complimentary breakfast was very good with a nice selection for different tastes.
The ironing board fell out of the closet once making a loud clanging sound when it hit the floor. No apparent means of fastening it so tipped it back in as best as I could.
Walking distance to many touristy sites. The Dublin \"portal\" and \"Spire\" are at the next cross street to the south. Portal is a 2 way cam to 5 or 6 different city \"portals\" world wide. It changes to a different city every few minutes. \"Spire\" is a very tall (400 ft) stainless steel pole???
Aircoach bus stop direct to and from DUB is straight across the street. €9/ea vs €30+/- for taxi with tip.
Would stay again! Thanks Riu!

8/10

Excellent

22 Jul 2026

Daniel

Waiter Christopher was super helpful with me and my daughter during breakfast/ thank you!

The window in my room 2181 was not maintained, couldn’t close fully and was left slightly open which made the nearby seagulls sound like it was inside the room

10/10

Exceptional

22 Jul 2026

Helen

The staff is always fantastic!

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Elizabeth

Overall we had a good stay. We arrived early in the morning and the staff members were helpful and pleasant. We were able to store our bags and even check in a little early. The breakfast was varied and good. Our room was dated and definitely expensive for it's quality. It was hot in Dublin while we were there and the A/C constancy stopped and started making it hot and also loud for sleeping.

Family_with_children

10/10

Exceptional

21 Jul 2026

MARK

We stayed three full nights and the hotel met all of our needs. The breakfast was excellent with plenty of options. I want to give a shout out to the front desk staff and the bell staff. We had a situation that needed special attention and their team sprung into action to provide us a outstanding solution....thanks for helping us out. I would recommend the hotel for ma stay in Dublin

Partner

8/10

Excellent

20 Jul 2026

Martin

For a hotel that is situated on the main street of Dublin I was surprised on how quiet it was at night. The choice at breakfast is fantastic and should cater for almost everyone's tastes.
I happened to be celebrating a special birthday during my stay and on the 'big day' I received a lovely surprise to my room marking the occasion. Although it was small in size I thought the gesture itself was a fantastic personal touch. They didn't have to do it but they did.
I found all of the staff I spoke to polite, warm and professional.
I would be happy to recommend this hotel.

Self

10/10

Exceptional

20 Jul 2026

JIM

Perfect location.
Excellent spacious room, comfortable bed, and cleaned daily with new towels provided .
Each individual staff member was helpful and had a smile on their face, perfect,,
And the breakfast was absolutely delicious
With out a doubt we would highly recommend this hotel while visiting Dublin

Friends

10/10

Exceptional

19 Jul 2026

William

A wonderful hotel with modern and old world charm. Staff was warm and welcoming. Had a medical issue and needed a clinic and they were more than happy to help me make arrangements and ensure that I was ok. Room was lovely- it was large with a small love seat for comfort. Everything was immaculate! Also made the best gin and tonic I’ve ever had! It’s right in the hop on hop off bus line so very convenient for site seeing. Lots of fun pubs and restaurants nearby. Highly recommend this hotel and would certainly go back!

Family

6/10

Pleasant

19 Jul 2026

Sherrie

Room was very small but I only stayed one night so it was fine.
Had to park on the street to unload and got into a altercation with a very angry taxi driver. Wish there was another way to enter the lobby.

Family_with_children

10/10

Exceptional

19 Jul 2026

John

Finally found a hotel ice machine here. Excellent breakfast and comfortable beds

Family_with_children

10/10

Exceptional

19 Jul 2026

Mike

all good staff was very friendly

2/10

Poor

18 Jul 2026

Patricia

We paid for the two rooms we booked with my son’s credit card on check in, which was different from my card that I made the reservations with. When I arrived back home I saw I was also billed on my card!!! Hotel was fine but definitely not worth >€1600 for 2 rooms x 1 night. I disputed this with Citibank and they declined my request for reimbursement!!!!! 0 out of 10 stars!!!!!! Would not recommend booking this hotel!!!!

Family

10/10

Exceptional

17 Jul 2026

Robert

Excellent service, very clean and well prepared breakfast

Family

8/10

Excellent

17 Jul 2026

jose

The hotel lobby and restaurant áreas are premium, the hallways need a bit more cleaning and a better paint finish, it looks more like a hospital than a fine hotel. Housekeeping was excelent and the hotel is situated in a good area to walk or catch all sorts of transportation.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Maria-Christina

Had a great 9 day stay, the property was well kept and clean. Our room was cozy and cleaned daily. The staff were great and we enjoyed our tasty breakfast buffet. It has a great selection of food and drinks and they even made a breakfast bag for us when we had an early morning tour. The bar in the lobby was lively because of FIFA and we enjoyed late night drinks. I ended my trip with an Irish coffee and I must say it was extremely tasty.

Friends

10/10

Exceptional

17 Jul 2026

Robyn

The Riu Plaza: Gresham is a beautiful building. The morning buffet had a wide variety of options and was always well stocked. There was a World Cup match occuring during our time there and the staff made a tv available for the guests to gather and view it.

Partner

10/10

Exceptional

16 Jul 2026

Orla

Room was perfect and the air conditioning an added bonus. The breakfast choice and quality was excellent. All of the staff we met were most professional and helpful. We will definitely return.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Deborah

The room was great! Fabulous location to walk around.
Parking was very convenient.
Lots of choices for breakfast.
Looking forward to the next visit.,

Friends

10/10

Exceptional

14 Jul 2026

Christopher

The girl on reception was very friendly and helpful, The breakfast was fantastic ,what a variety, it was great to see Porridge on the menu with a variety of delicious toppings ,
The room was very clean and a very comfortable bed.

Partner

10/10

Exceptional

12 Jul 2026

Claudia

Centrally located, near transportation, and pickups for excursions.

Partner

10/10

Exceptional

12 Jul 2026

Sangita

Staff at the hotel were polite and helpful.
A great location and walking distance to all the tourist attractions and train station.

A fabulous breakfast with plenty choice.

Friends

10/10

Exceptional

12 Jul 2026

John

The hotel was very busy with the GAA semi finals, but, they had planned for it and it was smoothly done.

The room was clean,. comfortable and quiet.

Breakfast as 9.30 was incredibly busy but with the bistro also functioning as a second breakfast room it was fine.

Partner

10/10

Exceptional

10 Jul 2026

Gemma Louise

The welcoming staff were very friendly.
The location was central to the city.
Temple bar was a good 10/15 minute walk.
The room was bright and airy, very clean and the bed was super comfy!
The breakfast was amazing! Such a great variety on offer.
Al round great hotel which I would recommend!!

Friends

6/10

Pleasant

09 Jul 2026

Carol

I arrived at the hotel with a booking for a de luxe room. The room (319) was very small and dark a filthy outlook, bins and bird droppings and high buildings on all sides with the air conditioning units outside my window and the noise of a tv (presumably from next door).
I immediately went to the reception desk and asked if my room was really a de luxe room. One of the receptionist asked if I was a solo occupant. I replied I was, which was probably why I had been given this awful room. After two receptionists spent some time on the computer I was given a new room (357) which had the same outlook but at least I could see the sky! I make no apology for saying I would not stay there again and fully expect this comment to be disregarded, if it is read at all!

The photographs I am including (which were the best I could get as the windows didn’t open any further) were taken from the second room I was given on the 5th floor. The first room was on the third floor which was literally on top of the air conditioning units.

Carol Clapperton

Self

10/10

Exceptional

08 Jul 2026

ANNE-MARIE

Excellent Stay with One Breakfast Disappointment!

The Excellent aspects:
Perfect stay overall: Everything about my time at the Riu Plaza Gresham was truly excellent.
Top-notch service: The staff was professional, welcoming, and highly attentive throughout.
Great experience: Room comfort, cleanliness, and the central location were all outstanding. We travelled by Aircoach right outside the door of the hotel from Dublin airport.

The Downside: Breakfast quality: the only disappointment was the hot breakfast selection. Both the pancakes and the bacon had a strange, plasticky taste.

Verdict: Highly recommended: I would absolutely stay here again, but I might skip the some of the hot breakfast items next time. :) :)

8/10

Excellent

08 Jul 2026

Laura

Staff were very helpful.

10/10

Exceptional

07 Jul 2026

Michelle

We recently stayed here twice, our first room standard king was a bit tight, air conditioning ok. Our second room superior king was great, lots of space, huge bathroom, great view, great air conditioning. Breakfast was good, however, when busy they use the adjoining restaurant too, not as good here, hot room, coffee machine broken. Great location to tourist areas and easy to get a cab, bus or hop on/off bus. Toddy's Restaurant was disappointing as the menu online was not what they now offer.

Partner

10/10

Exceptional

07 Jul 2026

Sierra

This place is in such a good location with lots of things to do near by. We booked some excursions through GetYourGuide that had the meeting points literally a 5 minute walk from the hotel. The staff was very helpful and allowed us to store our luggage prior to check in so we could enjoy our day still. I would recommend this place to anyone and would stay here again!

Family_with_children

10/10

Exceptional

07 Jul 2026

Jennifer

I loved that they had an ice machine and water dispensers in the halls.
Good location.

Partner

10/10

Exceptional

06 Jul 2026

Heather

Great stay, friendly and accommodating staff. Good location!

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Iram

We had booked 2 king deluxe family rooms. When we checked in we were told by the receptionist that we had booked 2 different rooms, until I showed her the confirmation emails. She then tried to give us the rooms on the 6th floor which has no elevator access. The elevator only goes up to the 5th floor, then you have to climb stairs to get to the 6th floor. We told her that we had wheelchair individuals with us, but she said there were no rooms available. Finally a supervisor came over and gave us both rooms on the same floor with elevator access. One room was the original one we had booked, and the other was much smaller. They tried to tell us that because of the layout, the rooms looked different in size. But we could clearly see that the rooms were not the same. Parking was 30+ euros per day, which was also not mentioned in the booking details or description. The only good thing about this hotel was the convenient location and breakfast. Other than that I would not recommend this hotel. Plenty of other options.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Maureen

Polite and helpful staff. Great location.

Partner

10/10

Exceptional

05 Jul 2026

Robert

It was a great weekend and when they manager found out we were 50 years married on the 4 July they put champagne chocolate and fruit in the room

Partner

4/10

Poor

04 Jul 2026

Julie

Not worth the money. Room was so small, the desk chair could only pull out a foot or two before it hit the bed then no one could get passed.
Bed creeked more than an 18th century galleon. We thought it was going to collapse. Every time my husband got in or out i felt that i was going to roll out too. Very uncomfortable.
Plastic flooring, not very luxurious. Cold and unwelcoming.

Partner

10/10

Exceptional

03 Jul 2026

Jennifer

Wonderful stay in downtown Dublin. Convenient location and friendly staff.

Partner

10/10

Exceptional

03 Jul 2026

ginie

Very nice hotel and location. Staff was very helpful

Partner

10/10

Exceptional

03 Jul 2026

Steve

Hôtel très bien situé à Dublin avec accès au transport vers l’aéroport directement en face de l’hôtel. Toutes les activités sont accessibles à pied. Déjeuner de très grande qualité. Chambre confortable et spacieuse avec très grande salle de bain.

Family_with_children

10/10

Exceptional

02 Jul 2026

James

Great location. Huge breakfast selections.

Partner

6/10

Pleasant

02 Jul 2026

Kanstantsin

Pros: The location of this hotel is really good - it is in the very centre of the city and the room was clean albeit small for the price. The breakfast was also good.
Cons: I could hear everything happening in the corridor at night. I was woken up every night at 5:30-6:00. I am not a light sleeper but it was as if somebody was talking next to your bed. Staff also did not feel particularly welcoming too.

Self

8/10

Excellent

01 Jul 2026

Richard and Rachel

Good hotel but not in a great area part of Dublin

Partner

10/10

Exceptional

01 Jul 2026

Shelly

Staff was friendly and welcoming. Breakfast was filling. Rooms were a little on the warmer side and the shower water temperature sometime varried.

Friends

8/10

Excellent

01 Jul 2026

Will

All fine

Family

8/10

Excellent

30 Jun 2026

Richard

Great location. Helpful staff. Good breakfast selection. Room was good size, could have been bigger. Would have been nice with a spa, too!

Partner

8/10

Excellent

29 Jun 2026

Peter

Great service throughout.
Lovely property in a central location.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Qian

Super nice location, long history, friendly staff, convenient parking, and excellent breakfast buffet. The building is beautiful!

Partner

10/10

Exceptional

28 Jun 2026

Kristen

Lovely experience. Staff was helpful, room was spacious, breakfast was outstanding, bar was fun!

Family

10/10

Exceptional

27 Jun 2026

Kate

Wonderful central location for exploring Dublin. Room was clean and had everything a traveler needs. Staff were attentive and helped make the stay enjoyable.

Partner

8/10

Excellent

27 Jun 2026

Luc

Très bonne situation. Belle chambre. Joli buffet pour le petit-déjeuner, mais ça manquait de diversification d'un jour à l'autre.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Gillian

Welcoming hotel.
Breakfast was perfect.
Rooms have everything you need.
All round great hotel I would stay again.

Friends

10/10

Exceptional

26 Jun 2026

Charlotte

Absolutely amazing stay — quite possibly one of the best hotels I’ve ever visited!
Couldn’t recommend more and hope to stay again soon.

Family

10/10

Exceptional

26 Jun 2026

MODESTO

Nice hotel, clean, comfortable and very good location

10/10

Exceptional

25 Jun 2026

Kelly

Nice rooms, comfortable bed and good breakfast.

Friends

10/10

Exceptional

25 Jun 2026

Tanya

Stunning hotel and a perfect location for shopping and sightseeing, rooms were spacious and clean. Would highly recommend.

Friends

10/10

Exceptional

24 Jun 2026

Rena

Busy place, but they manage the volume well

Partner

10/10

Exceptional

24 Jun 2026

Nathan

Wonderful stay for a great price!

Partner

6/10

Pleasant

24 Jun 2026

Mitchell

It was a decent location. Rooms were okay.

Partner

10/10

Exceptional

23 Jun 2026

Caroline

Excellent service. Helpful and available staff. Beautiful breakfast with generous opening times

Self

10/10

Exceptional

23 Jun 2026

Daniel J

The Property was great and location is in a bustling area close to lots of activity and sites. Buffet Breakfast was Excellent!!! And the Bar had a nice upscale casual atmosphere.
Note: Parking is limited and garage access is pretty tight going in! Especially if someone is stopped or parked in the alley.
Nice place to stay in Dublin!

Family

8/10

Excellent

22 Jun 2026

Robert

Later

10/10

Exceptional

22 Jun 2026

Michaela

Clean hotel, great staff and breakfast was good

Family

10/10

Exceptional

21 Jun 2026

constance

Great breakfast. Great location

Family_with_children

10/10

Exceptional

20 Jun 2026

Laura Marie

Hotel was clean and staff were friendly. Location was great. In walking distance of most pubs, restaurants, and activities. I liked that they monitored who came in the hotel after 9 or 10 at night. It made us feel safer. Breakfast was also great. Finding the parking garage was a bit tricky but glad the had it available. Would stay here again.

Friends

10/10

Exceptional

20 Jun 2026

We really loved staying here. The location was fabulous, close to everything we wanted to see. We walked everywhere. Breakfast was awesome, lots of variety.

Partner

10/10

Exceptional

20 Jun 2026

Nuala

Great weekend in Dublin staff were fantastic and very helpful. Definitely will recommend.

Self

8/10

Excellent

19 Jun 2026

Racheal

Beautiful property! Great location as it’s close to Temple Bar area but not too close! Clean room!

Partner

10/10

Exceptional

19 Jun 2026

Emily

Really great location, walkable to a lot of things, and good breakfast

Family

4/10

Poor

18 Jun 2026

Patrick

This is one of those places that miss on the little things consistently so much so that it adds up to be a negative experience overall.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Eleanor

The room had industrial type flooring which made it feel less plush - also a very damp smell in bathroom which was reported - staff were v helpful

Partner

10/10

Exceptional

18 Jun 2026

Nora

All of the staff are proactive, charming and so helpful. All queries were answered fully and with good humour. The hotel is beautiful but the staff are extraordinary.

Partner

10/10

Exceptional

18 Jun 2026

Iain

The service from all the staff - and there is a lot of them - was perfect. Helpful, Professional, knowledgeable and engaging. The location is very central with a 10 minute walk down O'Connel street to the river. There are plenty of trams, buses and taxis outside the front door. The room was spotless and had plenty of space. No bath but the shower was huge!

There is a small underground car park which was perfect for our motorbike but be warned although there is lift access from the hotel it is about 100 metres of corridors to get to reception!

The public spaces are sumptuous throughout. The breakfast is as you would expect from a good hotel - full hot and cold buffet service. I would highly recommend staying here as a treat to yourself.

Partner

10/10

Exceptional

18 Jun 2026

Tricia

Excellent hotel in a great location. Staff could not have been more friendly or helpful. Rooms were nice. Break
Fast was great.

Family

8/10

Excellent

18 Jun 2026

Elliot

good

10/10

Exceptional

17 Jun 2026

Siwon

밥이 맛잇엇어요~ 호텔 내부가 미로처럼 복잡한건 단점이에요~ 뷰가 별로인 방이 꽤 있어요~

Partner

8/10

Excellent

15 Jun 2026

Simon

The room and bathroom were clean and well appointed and the breakfast was very tasty.

Self

10/10

Exceptional

14 Jun 2026

Lauren

Great breakfast included with our stay. This was the first hotel in Ireland that had an ice machine, which was a big plus for us. Our room was clean and spacious. It was quiet and convenient to many attractions in Dublin.

Family_with_children

10/10

Exceptional

14 Jun 2026

Sharon

Great location, close to Temple Bar, Guinness & Jameson tours.
All staff were friendly & polite, especially Pablo in the bar area.
Rooms are a good size with everything you need.

Partner

10/10

Exceptional

12 Jun 2026

Katri

Great location. We usually walked everywhere. Room rate came with breakfast and it was great! Overall good quality hotel for a reasonable cost. Would highly recommend!

Partner

10/10

Exceptional

11 Jun 2026

Michael

Very clean hotel and staff was awesome

Friends

10/10

Exceptional

11 Jun 2026

Mary

Everything was as expected. Good location, Wonderful breakfast buffet and attentive staff

Partner

10/10

Exceptional

11 Jun 2026

Jennifer

Lovely hotel lobby, restaurant, bar and spacious room. The staff was attentive and helpful. Especially great was the ability to leave baggage after check out and before departing for the airport.

Family

10/10

Exceptional

10 Jun 2026

Mike

Lovely hotel, great room, spotlessly clean, comfy bed, great shower. Oh, and breakfast was excellent!

Partner

6/10

Pleasant

10 Jun 2026

Patrick

Parking was difficult. The rooms were on a lower level and they were very noisy. Doors were slamming all night - bad door jams the didn’t fit smoothly.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Moira

The hotel location is good. Breakfast buffet is typical. Room was stark, faux wood floors, but adequate. Our shower very hot and cold. We let the management know. Ok hotel fir the price point.

Family

8/10

Excellent

09 Jun 2026

Dennis

The RIU Gresham Dublin is a well appointed hotel in the Dublin 1 area. Its location makes it convenient to shopping along Henry St, seeing sites like the GPO, St Marys Cathedral, Hop on Bus, Temple Bar etc. A bit longer walk will take you to Trinity, Jameson etc. Lots of restaurants nearby. The staff was very friendly/accommodating and the breakfast buffet satisfying. I don’t know that I would pay 25€ per person for it but it was included in our particular fare.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Elizabeth

Great location, room for 3, and great breakfasts!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Vinay

Highly recommended to stay in this property. Andrew is great manager and helped with minor inconvenience.

8/10

Excellent

07 Jun 2026

Michael

Partner

10/10

Exceptional

07 Jun 2026

Janet

Highly recommend!
Easy to get to.
Fantastic staff in every area… very, very helpful.
Nice size room… great bathroom…. All very clean.
Breakfast was amazing … lots of choices and again the staff were awesome.
City and tour buses right outside the doors… and staff were very helpful with buses.
Close and walkable to many sightseeing places
Overall….would definitely stay there on my next visit

Partner

10/10

Exceptional

06 Jun 2026

Kathleen

Excellent location. Amazing breakfast buffet. Friendly staff. Highly recommend!

Partner

10/10

Exceptional

06 Jun 2026

John Charles

The location was great. The Aircoach express bus stopped right at the door. Hop on hop off buses stopped nearby. You could easily walk to shopping and dining areas. Breakfasts were great.

Partner

8/10

Excellent

06 Jun 2026

LAURIE

Great place to stay on our last night in Ireland, since the airport express bus picks up across the street. Very nice hotel, excellent helpful staff, and amazing breakfast! The room & bathroom were really nice & comfortable. I only took one star off because of hair on shower wall and a bit of noise outside due to the rail/streetcar, but overall a really nice place to stay. I also really appreciated the room controlled air conditioning as it was warm during our stay.

Family

10/10

Exceptional

06 Jun 2026

Amy

Amazing breakfast with so many choices

Family

8/10

Excellent

06 Jun 2026

Brian

Nice facility