Name: Best Western Ambassador Inn & Suites
Address: 610 S Frontage Road, Wisconsin Dells, 53965, US

8/10

Excellent

18 Jul 2026

Bridget

Lots of parking
Good coffee!
Pools looked great.
Got 4 passes to Noah’s ark so that was great!

Family_with_children

10/10

Exceptional

18 Jul 2026

Jose

Would definitely come back

Family

8/10

Excellent

18 Jul 2026

Kimberly

Room was clean except fridge had food left in it. Bathroom could use little work, overall ok hotel. Did not use pool or tickets to Noah’s Ark. Breakfast ok. Front desk workers polite and helpful.

Partner

8/10

Excellent

18 Jul 2026

Mark

Good Buffett and pool

Partner

4/10

Poor

17 Jul 2026

Bryan

The room had spiders hot tub didn’t work staff was rude no latch assembly in door to room pillows were horrible. Bed was rock hard . Walls were filthy and paint peeling off everything. Walls of pool were so filthy people were writing names in the scum

Family_with_children

6/10

Pleasant

17 Jul 2026

Brooke

The first room we were in had spiders!! Yes spiders! The room was in terrible shape and not like any of the pictures that are on Expedia's Site we were very disappointed. The bed was comfortable. I'm incredibly afraid of spiders so they were nice enough to let us move to a different room and didnt see anymore spiders and the room looked a little more newer ... but still nothing like the pictures posted on Expedia's site. The one big perk was we got free Noah's Arc Waterpark passes for our entire family. That pretty much covered our hotel bill for that night! So that worked out well at least. We were in a decent area of town it seemed too but it didnt matter at night when we could smell weed on the main floor/elevator area every night.

Family_with_children

10/10

Exceptional

17 Jul 2026

Kristie

The property was clean. I liked it that it was off the main strip from all the chaos that goes on and I did not know when I booked that we got tickets to Ozark that was an awesome and great surprise. We hope to return next year with all of our family.

Partner

4/10

Poor

17 Jul 2026

Darin

I'm not sure how this hotel got an 8.6+ rating from Expedia users. It was dirty, noisey, the second floor smelled like marijuana and our room smelled stronger than the rest of the floor. For the price, I expected much better from Best Western.

Family_with_children

10/10

Exceptional

15 Jul 2026

Michele

Our stay was wonderful! The pool inside was ok but the pool outside was super refreshing! (So glad we brought beach towels because you have to get pool towels from front desk)They even have an area where you can grill out. Staff at check-in super nice and welcoming. Breakfast was amazing. Hot foods, cereal, fruit, Belgium waffles with toppings and milk n juice. Also very close to down town Dells and a pretty cool place called Pals. Would definitely stay here again.

Partner

4/10

Poor

15 Jul 2026

Benas

The room was not very clean, especially the carpet and the area behind the beds. There was also a noticeable moldy smell. Since we were only staying for one night, we didn’t make a fuss about it, but it was disappointing.

On the positive side, the breakfast was good, and the beds were comfortable and soft.

Family

2/10

Poor

15 Jul 2026

Michele

Very ran down. They don’t empty trash cans so there is smelly trash built up at every entrance. Mold growing on the pool fence & in the bathrooms. 2 out of the 3 rooms smelled musty. Carpet felt damp on your feet. Needs updating. Would never stay again.

6/10

Pleasant

14 Jul 2026

Sonyce

There was mold in the bathroom walls beds wasn't comfortable and hall ways smell like dirty laundry

Partner

10/10

Exceptional

13 Jul 2026

Kirtesh

The room was clean, most important the front desk people are nice and everyone take their time to explain the details and make you familiar with it.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Tom

I wish I could share pics, outside garbage containers overflowing & weeds growing up in rocks.
Breakfast was good & enjoyed the outdoor pool

4/10

Poor

13 Jul 2026

TATYANA

Just close your eyes and don't look anywhere, sleep and leave.
Dirty, old, weird people.

Family_with_children

10/10

Exceptional

12 Jul 2026

Jason

Nice outdoor pool wish the hot tub out there was open

Partner

6/10

Pleasant

12 Jul 2026

Chad

Staff was good but place is loud and outdated pool was ok hot tub outside was not use and didn't say that on site not worth the price

Family

10/10

Exceptional

12 Jul 2026

Melinda

Great stay. Just at pool kids were being very rude because parents were not around.

Family_with_children

10/10

Exceptional

10 Jul 2026

Becky

great breakfast, lots to choice from

Partner

6/10

Pleasant

07 Jul 2026

Jessica

Mjjj

8/10

Excellent

06 Jul 2026

Ewelina

Everything was fine, I have nothing to complain about

Partner

8/10

Excellent

06 Jul 2026

Brett

Room was decent and clean

Partner

4/10

Poor

05 Jul 2026

Chirag

I have stayed their for 4 nights out of it they did room service only one time & for that I needs to request for it 4-5 times, same breakfast everyday, very bad experience.

Family_with_children

10/10

Exceptional

05 Jul 2026

Anastasia

The room was clean, the beds were super comfy. The 3 bed was perfect for our family of 6. Parking was easy. The hotel indoor and outdoor pools were a hot with the kiddos. Coming back from water park and the the outdoor pool fun could continue!!! Rained out plans amd the indoor pool saved the day! Staff was helpful after we checked out and i had to go find glasses and an ear bud that was left behind! Breakfast was chaos but the staff was professional and helpful durong 4th of July. Can't say enough about how great this stay was!!!

Family_with_children

4/10

Poor

05 Jul 2026

Allison

The pool and splash pad were the only decent thing about the hotel, still pretty run down though. People were out all night in the pool and parking lot, seemed like a free for all. People were loud, someone taped the back door so they didn’t have to key in everytime, so didn’t feel very safe. It was very dirty all through out the hotel, especially the room. Nothing was wiped down, gooey substance on table with a clump of hair attached. microwave was covered in food and unusable, the shower was not cleaned at all. There were beard trimmings in the sink and in the disposal coffee cups.
Breakfast sucked and very unorganized.
This was a last minute trip planned on a holiday weekend so weren’t a lot of options for hotels. we didn’t spend much time at the hotel but still when you’re spending $600 bucks for 2 nights the least you expect is a clean room. Won’t stay again, do not recommend.

Family_with_children

10/10

Exceptional

04 Jul 2026

Alvin

Very clean property

10/10

Exceptional

30 Jun 2026

Bryan

The property was clean the staff was so helpful. I had asked about a place to eat and the young lady at the front desk was knowledgeable about what was around.

Partner

4/10

Poor

30 Jun 2026

Melissa

The hotel seemed run down, ie: holes in the tile in the elevator, and unclean. Our room had wet carpet under the air conditioner and smelled musty.

The staff were very nice, the building was not so great.

Family_with_children

10/10

Exceptional

28 Jun 2026

Collette

I always choose best western when I travel or even locally whenever I wanna have a date night. Best western never disappoints

Friends_and_family Family

4/10

Poor

28 Jun 2026

Casey

Every other time we walked into the hotel it smelled like weed.

2/10

Poor

28 Jun 2026

Jose

Didn’t got my room wasted 1 hour and half of my day

6/10

Pleasant

27 Jun 2026

Xai

After checking in, got to my room and there was no toilet paper at all. Had to go down to the front desk to some. Door leading out to the outdoor pool was broken so access to the building would be pretty simple from there.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Gurubrata

We enjoyed the hotel including complimentary breakfast

10/10

Exceptional

23 Jun 2026

Hayden

Was clean, good price, friendly staff! Will be coming back!

Partner

10/10

Exceptional

21 Jun 2026

dalip

They friendly and helpful

Family_with_children

8/10

Excellent

21 Jun 2026

Tracy

Overall, this was a great place to stay. Rooms were quiet and the breakfast was nice. Enjoyed that they had outdoor and indoor pools and a hot tub and sauna. Only downside is that some of the staff had difficulty understanding English

Family

10/10

Exceptional

21 Jun 2026

Rosa

Good

2/10

Poor

18 Jun 2026

kacie

Waited 1 hour to check in….

Friends_and_family Family

4/10

Poor

17 Jun 2026

Meredith

1.5 hours to check in, free breakfast ends at 9:30, 3 out of 4 gates to the pool locked permanently. Balcony door was virtually unable to open or close. Shower head was at chest height so washing our hair was a joke. TV made no sense. No clock in the room at all. No glasses. Towels were like sandpaper. Horrible landscaping plant some grass seed and pick up the trash. Way overpriced for what you get.

Partner

4/10

Poor

15 Jun 2026

Meredith

Waited 2 hours in line to check in. Patio door on balcony was almost impossible to open and close. Coffee maker in the room was missing the basket. Neighbors in the next room and above were so loud kept us up all night. No clock at all in the room. Microwave and pools were dirty. Very overpriced for what we got. Will not be staying there again.

Partner

10/10

Exceptional

15 Jun 2026

Gilberto

Good

6/10

Pleasant

14 Jun 2026

Nancy

We stayed there for two days and the hotel was an older one. The check in line was long and took about 30 minutes to get checked in. When we got to our room the trash in bathroom was not emptied from the people before. The I asked the guy who seemed part of housekeeping and he said put in hallway and he’d pick it up. The bedding and room cleaned. The bathroom needs a little tlc. Mold on ceiling where appeared a previous leak, heat lamp switch cover was hanging, orange mold on outside of tub. The outdoor pool was nice except trash from previous day was overflowing. Stat was ok.

Partner

2/10

Poor

14 Jun 2026

Rebecca

Slow check in, crowded, dirty carpet

10/10

Exceptional

14 Jun 2026

Murray

Room was clean and staff very pleasant

Partner

4/10

Poor

14 Jun 2026

Eric

I checked in on Friday February 5th tornado sirens went off that night the I was on the third floor and no staff nothing wasn't trying to evacuate I heard my phone going off didn't know where to to go staff was not educational about that . The staff was not even trying to get knocking on the doors wasn't even trying to get people out of the rooms for this and this is a serious thing that I take Serious people could have died or got hurt and it would be the staff to walk or not informing people there was never any pool towels by any of the outdoor indoor pool you always had to ask someone breakfast was the same thing every single day when it comes to hot food they never rotated anything the lines were huge for breakfast I had to go out and eat all the time because overcrowded

Family_with_children

2/10

Poor

13 Jun 2026

Lisa

Unfortunately, this was a very disappointing stay. The check-in process took nearly an hour, with guests standing in a long line and no explanation or apology from staff for the delay.

The property itself appeared poorly maintained. There was trash scattered outside our room on the patio, which gave a bad first impression. At the pool, there were no towels available, and staff made no effort to help or provide alternatives.

The continental breakfast was also disappointing. The food was cold, and the selection was very limited. The staff throughout the property seemed indifferent and offered little to no customer service.

Our room had several issues as well. The bathroom lights did not work properly, the bathtub drained very slowly, and the beds were hard and uncomfortable, making it difficult to get a good night’s sleep.

Overall, the combination of the lengthy check-in, lack of communication, poor cleanliness, maintenance issues, cold breakfast, and unhelpful staff made for a very subpar experience. I would not choose to stay here again.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Tom

All good

Partner

6/10

Pleasant

12 Jun 2026

Cary

Long wait to check in, 1st room assigned the A/C did not work, room we accepted overlooked pool area where Hot tub was being refurbished (noisy equipment running).
Hallway and elevator need deep cleaning.

Family

10/10

Exceptional

09 Jun 2026

Julianne

Clean room

Partner

8/10

Excellent

09 Jun 2026

Diane

We stayed on a Sunday night after a long day of hiking. Made use of the outdoor swimming pool to cool off. The staff were all top notch with their customer service, very friendly, welcoming and helpful. The bed was comfortable and the breakfast had all the usuals of a complimentary hotel breakfast. Location was good too, close between Wisconsin Dells and Lake Delton so quick drive to either in addition to the Interstate.

Partner

8/10

Excellent

08 Jun 2026

Andrew

We were fortunate to have a room that overlooked the outdoor pool and was also a split room which worked out great! The outdoor pool was warm and the kids loved it. The whirlpool was under construction at the time which was a bummer. Staff was very nice. Parking had shaded spots that we appreciate during the warm weather. Definitely recommended for an affordable stay.

Family_with_children

10/10

Exceptional

07 Jun 2026

Todd

It’s a very well used resort area a little bit on the older side, but very clean and quiet not a super waterpark but if you don’t mind the quietness and just a regular old pool, it is perfect

Family

2/10

Poor

06 Jun 2026

Gina

Don’t book this place. It’s a smelly dump.
We showed up for our reservation after booking on Expedia and the building was run down. Nothing like the pictures.
We ran into another couple in the parking lot who showed up for a reservation as well and ended up leaving because she was so appalled with the condition of the place. The lady at the front desk told us to call Expedia to cancel.
When we called Expedia they told us that it was up to the front desk to do the refund.

They called The manager at the front desk and denied our refund and told Expedia to tell us to not try and call them to try and get the refund.

They charged 140 dollars plus a 16 dollar fee (for god knows what). 140 for a dump hotel.

Partner

2/10

Poor

05 Jun 2026

Erika

First off the room was gross when we arrived and smelled like smoke. The hallways were dirty and gross. There was a chip on the floor of our room with ants on it. But the icing on the cake was room service came in our room on our 2 night stay(front desk said they aren’t suppose to unless you request) and they took my bag, I’m hoping they assumed it was garbage and didn’t steal but it had all brand new bathroom products, a brand new unopened pack of chargers, all my make up, and a bunch of other stuff and my sons DAILY medicine for his stomach. When I called the front they said they can’t find it

Family_with_children

10/10

Exceptional

04 Jun 2026

Stuart

The front desk person was very patient with an incredibly rude customer. I was waiting to check in and I think you should recognize how well the front desk person kept her cool. 7 p.m. Wednesday, June 3.

Self

10/10

Exceptional

03 Jun 2026

Tiffany

we enjoyed ourselves place was nice and clean beds where comfortable no complaints at all

Partner

8/10

Excellent

01 Jun 2026

Omar

Breakfast was okay but only two hot meal options would like to have a little more selection
Overall good experience

Family_with_children

10/10

Exceptional

31 May 2026

Leonora

What’s very nice. The people was nice.

Partner

10/10

Exceptional

28 May 2026

Markel

Clean and nice staff

Self

10/10

Exceptional

26 May 2026

Baltazar

we come every year to Wisconsin this is the second year doing best western and we always enjoy it rooms are clean and comfortable
The outside pool
And the Noah’s ark passes are the best also good breakfast included

Partner

8/10

Excellent

26 May 2026

Darlene

Budget friendly hotel nothing fancy but very nice, helpful staff and nice pool area wirh hot tub. Breakfast was decent with good coffee.

10/10

Exceptional

24 May 2026

Corey

Great place clean great breakfast as always!

Friends_and_family Family

10/10

Exceptional

24 May 2026

Felicia

Friendly and helpful staff. Would stay here again.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Gary

Older property in need of

8/10

Excellent

19 May 2026

Lanora

Was thankful I could get in gym early

Family

6/10

Pleasant

18 May 2026

Ken

The room was okay, could use some minor maintenance. The check in process was slow due to computers. Overall the property is nice but is starting to show some age. Would give it a B for value and amenities.

Self

8/10

Excellent

17 May 2026

Carol

Decent hotel but showing it's age. One person at check in doing the best she could but the line and the wait was a bit long. There was a car show in town and it was extremely noisy inside and out.

Family

10/10

Exceptional

16 May 2026

Donna

Very pleasant stay. Room was clean and comfortable. Staff friendly and helpful.

10/10

Exceptional

12 May 2026

Arthur

Good value, everything you expect. The staff were kind, the room was clean, plentiful variety for the continental breakfast. Fitness room is GREAT so is the pool hot tub and working sauna. Wed stay again, good for families.

Family_with_children

10/10

Exceptional

11 May 2026

Natalie

Hot tub was great! Breakfast was good. Room was clean. Parking was convenient.

Family_with_children

10/10

Exceptional

10 May 2026

Denise

This was a really nice and clean hotel
Everyone was so friendly from the desk to the workers and the ladies serving breakfast were a delight. They were awesome and did a good job with breakfast
I definately would stay there again!

6/10

Pleasant

10 May 2026

Amy

Room was a bit outdated, but the bed was comfortable. We love the pillow options!
The outside amenities were closed, so our balcony view was of a covered pool and closed hot tub. We were unaware of a local wrestling event that packed the hotel. This may be why most breakfast choices were limited.
Our room smelled of smoke. When I called the front desk to be sure we were not charged, I was told “okay”. There was no offer for a change of rooms or for a spray or anything.

Partner

10/10

Exceptional

09 May 2026

Soumaya

Nice and clean

Partner

8/10

Excellent

05 May 2026

Paul

Everything was okay. Staff friendly and parking was good.

Self

10/10

Exceptional

03 May 2026

Korina

Staff was very helpful and the room was very clean. Its in a great location

Partner

10/10

Exceptional

27 Apr 2026

SHANNON

The air conditioner worked great. The hot tub was actually hot and the staff was very helpful and friendly.

Friends

10/10

Exceptional

26 Apr 2026

Lisa

Clean room freindly staff

2/10

Poor

26 Apr 2026

Shaleica

We stayed at this hotel as a family with young children under the age of 11 while on vacation in Wisconsin Dells to enjoy ourselves left go karts 9pm while we were gone I think our TV was on NBA thought the TV automatic shuts off but it wasn't our felt we were gone having fun. During the evening around 10:30pm, we received a complaint about noise from our room related to the TV. We immediately lowered the volume when staff came to our door.
During the interaction, we were told comments such as “you’re not at home,” which felt dismissive considering we were already cooperating and adjusting the situation. We were not given a clear final warning or specific instructions regarding volume limits or what exactly needed to be corrected.
Despite lowering the TV and complying, l called because the person kicked the wall and my family was sleeping the situation escalated quickly and police were called to the room. We were then required to leave the property late at night/early morning with our children.
When I asked the front desk why we were being removed, I was told it was due to the TV LISTEN IF YOU EVER VISIT YOU KNOW The walls are thin and YOU CAN HEAR guests can hear each other. We understand hotels have noise policies, but there are no signs it's Saturday night we go to the dells to have fun especially when your off of work we feel this situation was handled very abruptly and without a reasonable opportunity to fully resolve the issue.

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Deborah

Room was clean. Restroom in the pool area needs attention. There was several kids in the pool but the restroom was not very clean. The pool also had very pool lighting very dark i know it was evening when we got tobthe pool but it seemed as if the area could use more lights. The breakfast buffet was adequate but had to ask for bowls to get cereal.

10/10

Exceptional

22 Apr 2026

Elaine

Staff was the shining star of this place!!!
Pool/hot tub was good, we found out that you need to ask the front desk for towels though. Breakfast was good, lots of options!
The room could use a little maintenance but dang was it clean! I would stay again for sure!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Chris

My daughter and I stayed here for one night, in town for a volleyball tournament. The room was perfect for what we needed. Could have beds, quiet, clean, tv, pool if you want to swim and breakfast in the morning.

Family_with_children

8/10

Excellent

20 Apr 2026

DUWAYNE

check in was abominable. Lobby was crowded with people in line to check in. Passed by 2 times in the next 3 hrs. Still a crowded lobby, still a line for check in both times.

10/10

Exceptional

20 Apr 2026

John

Was very impressed. Great value!

Self

8/10

Excellent

19 Apr 2026

Brandon

Great! Breakfast was nice and the room was clean. The room decoration was a little odd…having the fridge not in the front of the room was different. Overall a pleasant stay!

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Paula

Staff was nice

10/10

Exceptional

07 Apr 2026

Amy

Wonderful pool, spa, and sauna. Very comfy beds and adequate breakfast. Really enjoyed my stay!

Self

10/10

Exceptional

03 Apr 2026

Maria

Yes

Family_with_children

10/10

Exceptional

29 Mar 2026

Jenny

Parking was amazing. Staff was friendly room was clean.

10/10

Exceptional

26 Mar 2026

John

Didn't go to the gym

Self

8/10

Excellent

23 Mar 2026

Brian

Not a bad place to stay for a night. Needs some updating but overall was clean enough. Staff was super friendly when checking in.

Self

8/10

Excellent

23 Mar 2026

Amber

We stayed in a suite and it was very clean and spacious. Breakfast was decent too!

4/10

Poor

22 Mar 2026

Sara

The staff is very kind and pleasant. The condition of the hotel is terrible. The pool area is very dark and you can see a storage room from inside and he pool area that is stacked with chairs, a Christmas tree and other things. The blinds to that room are broken and crooked. Looks terrible. White curtains in the stairwells are filthy. Multiple door handles throughout the building are broken. Outside of the building looks like it’s falling apart. Condition of the building in general is terrible.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Daniel

The price for the room was very reasonable. Comfortable beds, nice pillows, very clean. The breakfast was average.

Partner

10/10

Exceptional

20 Mar 2026

Amy

This was a last minute stay

8/10

Excellent

20 Mar 2026

Seth

Staff was great-facility is a little dated

Family_with_children

10/10

Exceptional

17 Mar 2026

john

Sharon at the front desk was great, we were there during a snow storm. Sharon was a one person show for at least 24 hours. Room was clean pool was great kids had a blast.

Family_with_children

10/10

Exceptional

16 Mar 2026

Soumaya

Very nice and clean

Partner

8/10

Excellent

15 Mar 2026

Jessica

In the midst of a winter storm, the place was suuuuper busy. Sharon at the front desk helped me and she was cool as a cucumber under pressure. She had a line of about 15 people waiting to check in, phone ringing off the hook, and a lobby full of people with kids running everywhere. Stressful for anyone but she was patient and didn’t make me feel like she was rushing me through. She took her time helping me and answering all my questions. Cheers, Sharon. You’re one in a million.

Family_with_children

8/10

Excellent

10 Mar 2026

Josh

The staff was great, hotel was in a convenient location and close to food and other local amenities. It could use some updates but for the price it certainly met my needs.

10/10

Exceptional

08 Mar 2026

Stephanie

Friendly staff! Check in was a breeze. Room was clean and beds were comfortable. Will book again when I come back to the area.

Partner