Casa De Palmas Trademark Collection by Wyndham

10/10

Exceptional

15 Mar 2026

Lyssette

The staff was very nice and helpful. I brought up concerns about stays on my pillows which the hotel staff switched out pretty quickly. Breakfast is not included with the stay. You’ll get a breakfast voucher if you choose to eat there, which I wish I would’ve been told at check in and not when I had a plate in my hand trying to serve my small child.

Family_with_children

10/10

Exceptional

15 Mar 2026

Elizabeth

I absolutely love this place. Even as a quick get away in my city,it is so nice. Peaceful, quiet and even though it is much older, it is charming. I went on a solo get away to have a breather and full nights rest.

10/10

Exceptional

15 Mar 2026

Hutch

Truly a beautiful property, my favorite place to stay in McAllen!

10/10

Exceptional

14 Mar 2026

Abel

The staff here is fantastic! From the manager to Erik the bartender. Service is top notch. The property does need some updating or even maybe just some swapping out of carpeting.
However it is so convenient to stay here and even with it's current state it's a beautiful property.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Henry

Loved the pool

Partner

10/10

Exceptional

11 Mar 2026

Adrian

Great

10/10

Exceptional

10 Mar 2026

Ricardo

Very charming hotel. Closed to many stores and restaurants.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Linda

This is a hotel that was built in 1919. It is very old and has been beautifully updated and care for. I really enjoyed my stay at this beautiful place near the downtown area of McAllen. The staff were all excellent and very helpful.

Self

8/10

Excellent

04 Mar 2026

Lorrine

The pool was nice and situated in the center of the property with nice seating. The gym was very tiny, didnt use the equipment but did look in. The room I stayed in was spacious and clean, though the restroom was a bit small.

Partner

10/10

Exceptional

03 Mar 2026

Aida Carolina Duran-De La

Excellent location and very quiet room

Partner

10/10

Exceptional

01 Mar 2026

Christopher L

Yes, room was very clear, staffed were excellent and friendly.

10/10

Exceptional

25 Feb 2026

Donna

Nice place, has it all, bar , restaurant, parking garage, overall great place to sray

Partner

10/10

Exceptional

25 Feb 2026

Ambrosia

Very Beautiful Property! History at it's finest! We had a wonderful 2 night stay. Clean and comfortable.

Partner

8/10

Excellent

22 Feb 2026

Belinda

Card keys did not work and hated leaving luggage in hallway & having to find my way back to lobby thru maze of hallways to get working card keys. The complimentary breakfast made up for frustration.
Ac did not work, but since night was cool, we did not bother to report it.
I love the architecture of the hotel & history but it does not some updates in rooms.

Partner

10/10

Exceptional

21 Feb 2026

Judith

Beautiful hotel with lots of charm

8/10

Excellent

20 Feb 2026

Inri

The place is gorgeous but the rooms are a bit small.

6/10

Pleasant

15 Feb 2026

Robert

Young man at check in was outstanding.

My wife and I both did NOT have hot water in the shower. Not acceptable.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Lisa

Yes the room was spotless staff very nice and the hotel is beautiful!

2/10

Poor

08 Feb 2026

Jonathan

I requested a patio and a roll in shower and I initially got placed on a normal room. After realizing I asked the front desk gentleman in which he a very positive attitude and got me a patio room but with no roll in shower as I had prepaid for. The gentleman was very apologetic and looks like Expedia did not communicate specifics on the prepaid room. I have a medical condition and my wife, had trouble when it came to take a shower. Expedia please fix your communication with the hotel l. The staff was great no complains on their end whatsoever.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Hutch

Love staying here, excellent bar staff too!

10/10

Exceptional

06 Feb 2026

Doreen

Clean room. Everything worked well. Location was walkable to coffee shops for Breakfast. Parking included. Lots of nice character in the old building. Great balcony overlooking the pool!

Leisure Family

8/10

Excellent

06 Feb 2026

Andrew

Really cool vibes. The bartender Eric was incredible! Buffet breakfast was pretty good.

Business

8/10

Excellent

03 Feb 2026

Katherine

Staff was courteous, room was clean, but there were a couple of events on that seemed to crowd the hotel. The bar was closed, and I stayed on the older side of the hotel which was not as nice

Leisure Self

6/10

Pleasant

29 Jan 2026

Stephanie

It was ok.

8/10

Excellent

28 Jan 2026

Shyon

Room was clean and

8/10

Excellent

25 Jan 2026

gilberto

This was my first time staying there and I will be back. I stayed in room 254 and the AC worked great. I didn’t use the bar/swimming pool or restaurant. It was a quick check in and Iris was very hospitable.

Self

4/10

Poor

24 Jan 2026

Mark

The room was dirty, floors stained, hot water did not heat up, key entry scanner did not work properly, etc. the hotel felt dirty. It’s ok if it’s an older historic building but it needs new carpet in most of the rooms

Business Self

4/10

Poor

23 Jan 2026

Angela

Rooms are musty

10/10

Exceptional

22 Jan 2026

Jose

Nice hotel with history and architecture

Leisure Family

10/10

Exceptional

21 Jan 2026

Adrian

Clean room, great staff, only problem was tv stopped working but we were moved to another room

8/10

Excellent

17 Jan 2026

David

The staff was great but we couldn’t get the rooms collocated because, according to the staff, we had booked through hotels.com. VERY frustrating and pointless

Friends_and_family Family

6/10

Pleasant

17 Jan 2026

Cynthia

The hotel was surface clean, needs a deep clean and needs to be freshened up. You can hear everything, the door gap on the bottom is huge, we heard other guest coming and going including conversations in the room next door. The hotel is beautiful but needs some love. The bar was the best part, Eric, the bartender was fantastic. Location was good.

Leisure Family

2/10

Poor

17 Jan 2026

Gerardo

Worst and I say worst hotel I’ve stayed in. I should have just slept in my Lamborghini…. Will not stay here again.

Business

8/10

Excellent

08 Jan 2026

Stephen

Great staff

Business

10/10

Exceptional

06 Jan 2026

Desiree

The staff was incredibly kind and helpful! I needed to check in a few hours early since I was attending a wedding at 5 PM and regular check-in wasn’t until 4 PM. The front desk went above and beyond to accommodate me, and I was so thankful they made it happen. The room was beautiful, and strolling around the hotel truly felt like a vacation within a vacation. I’d recommend this hotel again and again—and I’ll definitely be back!

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Osvaldo

Excellent customer service! Especially from courteous drivers!

10/10

Exceptional

02 Jan 2026

Margaret J

Front desk was very accommodating

10/10

Exceptional

02 Jan 2026

Joshua

It’s really pretty

Partner

2/10

Poor

31 Dec 2025

Louann

Stayed for a week with no room cleaning. Ran out of toilet paper. No clean towels, had to REQUEST trash to be thrown. Would NOT stay here again!

Family

10/10

Exceptional

30 Dec 2025

Elias

Awesome experience

Partner

6/10

Pleasant

30 Dec 2025

Katherine

My room was not cleaned thoroughly when I walked in. There was trash in the bins, including the luggage tags from the previous guests. A used hand towel has on the bathroom counter, and the pillows were arranged in a way that looked like someone had come in and napped in the bed.
House keeping may have been by, but they did not take the trash from the looks of it and it looked like someone had used the room after.
I let the front desk know, and they offered a new room but the view was not as optimal. They had housekeeping come and provide fresh towels and replaced the bedding.
Other than this first stumble, my stay was good. I enjoy coming to this hotel and want to come back again. I just hope this does not happen again.

Leisure Self

10/10

Exceptional

30 Dec 2025

Jose

Great hotel along with location. Rooms were clean, friendly staff, housekeeping was great! Would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Quetzalli

The room was great: clean, smelled good, beds were comfortable and it had a balcony with a courtyard view.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Miguel

The staff more like the guy from front desk. Got there trying to check in he said there was no rooms available had to wait 30mins after that a couple 10mins later checked in like nothing. I had a reservation. The guy looked down at me like I couldn’t afford to stay there.

Partner

10/10

Exceptional

28 Dec 2025

lise

Beautiful property and friendly and welcoming staff

Business

10/10

Exceptional

23 Dec 2025

Leslie

Great place to stay!

Business_and_leisure Partner

8/10

Excellent

23 Dec 2025

Faith

All good!

8/10

Excellent

18 Dec 2025

Cheryl

Beautiful old hotel with lots of character and charm. Some areas could use a fresh coat of paint or new wallpaper, but overall, it is lovely.

Leisure Self

10/10

Exceptional

16 Dec 2025

Linda

Best beds ever!!

Business Self

4/10

Poor

15 Dec 2025

Brittany

Have stayed here a few times and won’t be making the mistake again. 9/10 there is nobody at the front desk. 9/10 my hotel key will not work on my door even after asking the front desk to make sure it will work. Smells like mildew. Water pressure barely worked the first time I stayed there and I was stuck in my room for 2 days bc they were too full. Pool wa

8/10

Excellent

14 Dec 2025

Benjamin

Nice accommodations however daily room cleaning was a challenge. It was an extended stay so having a tidy space was needed and not having the room cleaning in a timely manner was an unneeded distraction. Otherwise really good hotel, space and location.

Leisure Partner

10/10

Exceptional

13 Dec 2025

tiffany

Beautiful property, clean, comfortable, beautiful rooms. Friendly attentive staff. Over wonderful experience.

8/10

Excellent

07 Dec 2025

Miguel

The room and the staff was very great

Self

8/10

Excellent

04 Dec 2025

Ian

Good value, nice bar staff and comfortable room. This used to be the place to stay in Mcallen, and it is a little dated but still a great value for the money. My only complaint was for a two night stay I only had 1 pouch of coffee. The place is a little dated but Architecturally a beautiful building. I will definitely stay again. They also have little gym with several treadmills and some dumbbells , and even a scale which is nice.

Business Partner

6/10

Pleasant

03 Dec 2025

Rojelio

I have stayed at Casa de Palmas many times over the years, as I love the old-world charm it brings, and the proximity to awesome shopping, dining, and evening activities. However, the welcome was less than enjoyable, with a disinterested front desk agent, followed by a less-than-stellar bartender. Then my room had a very old, almost sticky carpet, together with thin walls to some noisy neighbors. Finally, an early morning fire alarm followed by no hot water the last morning didn't help at all. I may be looking for a new regular hotel for my frequent visits to McAllen.

Business_and_leisure Self

10/10

Exceptional

01 Dec 2025

juan

All was super

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Jose

The room was clean, and the staff was very friendly. The location is excellent.

Partner

2/10

Poor

30 Nov 2025

Wenses

Too upset, first time ever horrible experience have been there plenty of times what’s happened new management?

10/10

Exceptional

27 Nov 2025

Carmenmaria

Good ubication, room cwas clean. They provide irport shuttle

Leisure Family

6/10

Pleasant

27 Nov 2025

Lydia

The hotel was beautiful! However the room was not the best the tub had chips out of it, the room was just not what I expected for such a beautiful building. This hotel is beautiful but could use some improvement on the rooms condition.

Leisure

10/10

Exceptional

25 Nov 2025

Christi

Let’s stand out the most was that the hotel was spotless. The room’s very clean and the staff is very friendly and a great environment.

Partner

2/10

Poor

23 Nov 2025

Maria del Carmen

Los cuartos se les sale el agua del drenaje por el lavabo, mandé a mi hijo, a la recepción se burló del acento por ser mexicano, y al momento de llegar, nos atendió una muchacha, súper sagrona y déspota, nisiquiera nos indicó con exactitud por dónde se entraba al cuarto y cuando limpiaron la habitación, nisiquiera resurtieron el jabón de manos, café, ni crema corporal y sólo pusieron 2 toallas, cuando éramos 3 personas.

10/10

Exceptional

23 Nov 2025

Lucilla

The staff was really friendly this time. It was very nice.

10/10

Exceptional

22 Nov 2025

Juan G

Juik

10/10

Exceptional

19 Nov 2025

Sayra

The hotel is beautiful!

Leisure Friends

6/10

Pleasant

18 Nov 2025

Tiffany

The main public areas, like the hotel lobby were enchanting. However the halls, the room were not. Peeling paint, musty smells, old furniture stylized to look artsy.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Leslie

We enjoyed our stay and everyone and everything was perfect!

Leisure Partner

8/10

Excellent

17 Nov 2025

JOCELYN

Good place to stay in Mcallen, room were clean and staff was very helpful. Parking was interesting but not too bad!

Leisure Friends

4/10

Poor

16 Nov 2025

Jose Manuel

Sucio y muy descuidado

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Erick

Architecture

10/10

Exceptional

14 Nov 2025

Marina

Awsome staff . thanks for the hospitality .

Business_and_leisure Partner

10/10

Exceptional

07 Nov 2025

Jason

Beautiful atmosphere, great staff and peace and quite

Partner

10/10

Exceptional

06 Nov 2025

Gustavo

Great hospitality and service.

10/10

Exceptional

04 Nov 2025

alex

This place is just great, we didn’t have breakfast there unfortunately but I’m sure it’s great. Very convenient to downtown where shopping is available and of course the mall. I’d stay there again for sure

Business_and_leisure Family

6/10

Pleasant

03 Nov 2025

Latasha

Parking was terrible. The hotel was run down and needs updates. The bathtub was stained with a brown yellow color

Leisure Friends

10/10

Exceptional

28 Oct 2025

deanna

Yes

Friends_and_family Friends

10/10

Exceptional

28 Oct 2025

Katie

Everything

10/10

Exceptional

28 Oct 2025

kathy

Everything was great, very nice workers in the front and in the restaurant. We will use them again. Five Stars

Friends_and_family Family

4/10

Poor

27 Oct 2025

Erica

Rooms were not really clean, everything pretty dated, room keys have to be rekeyed numerous times a day. Was charged three times and was never given an explanation as to why or when to expect a refund. Housekeeping never entered the room for three days straight.

Leisure Family

6/10

Pleasant

26 Oct 2025

Lucilla

Hotel would definitely write better with the front desk being more kind and accommodating

Business_and_leisure

10/10

Exceptional

24 Oct 2025

Matthew

Whoever the gentleman is that checked me in was absolutely awesome. Did a great job and represents the property very well.

Business Self

10/10

Exceptional

21 Oct 2025

Rony

historical hotel. clean. friendly. breakfast. pool and lighhting was nice. close to 17th street night life.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Erik

Great stay.

Room was good and parking in the parking garage was very safe like. And the food trucks across the street were awesome.

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Paul

Nice historic property

Business_and_leisure Self

10/10

Exceptional

18 Oct 2025

Clayton

👍

8/10

Excellent

17 Oct 2025

Stephanie

The stay was delightful, We enjoyed the pool while the courteous staff attended to every need. Would definitely stay again.
Thank you!

Leisure Family

8/10

Excellent

15 Oct 2025

Isaias

Definitely enjoyed our stay and will book again

Leisure Partner

6/10

Pleasant

14 Oct 2025

Oscar

Room was large and ok, shower handle was broken, a/c did nit work well and had hard time getting hot water (maybe the defective handle)
Hotel needs minor repairs all over

Partner

4/10

Poor

14 Oct 2025

Debra

Hotel is old and the carpet looks disgusting. The walls are thin. Everything is outdated and molded. There was a huge dead cockroach in front of the restaurant that served breakfast. Doors by the parking lot were locked at night which is fine but then our key card did not work. The elevator on 2nd floor was out of order so we had to walk down to the first floor on the parking ramp and get the key card reprogrammed and walked to our room and the card still didn’t work. Had to walk back to lobby and get a third key card. I would not recommend staying here.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Nikki

I travel to this hotel often for work, and the manager, Erik always goes above and beyond to make sure my stay is comfortable. He is incredibly accommodating, professional, and genuinely cares about the guests. It is rare to find that level of consistency and hospitality, which makes being away from home so much easier. Highly recommend staying here!

Business Self

6/10

Pleasant

12 Oct 2025

Jose

Hotel need maintencr

Leisure Family

4/10

Poor

12 Oct 2025

Jennifer

I absolutely love this old, historical hotel but current ownership/management has allowed the hotel to completely lose its luster. At check in time our room wasn’t ready and we were offered a consolation room (?) that ended up having no hot water, a bathroom door that did not close, and a tub that would not drain (all the cold water) properly. The restaurant was closed because no one was eating there, except we were told it would open that evening. The check in host was nice but the check out host was too busy doing something on his computer to care that I was waiting to speak with him and close out my room invoice. All of this speaks to absent and neglectful management, severe understaffing, and basically, an owner company who just does not care at all (SHAME on WYNDHAM). This beautiful boutique once-destination historical hotel needs maintenance, updating and proper management ASAP. Sorry to put this all in public, but, that’s what you get for totally ignoring me at check out. Such a shame. (!)

Leisure Partner

8/10

Excellent

11 Oct 2025

Jerall

The room was nice & clean, parking was pretty straight forward. The front desk staff was quite lackluster- didn’t seem to really want to talk to us.

Partner

10/10

Exceptional

10 Oct 2025

Efrain

A

8/10

Excellent

08 Oct 2025

Karla

Bathtub was not clean, had to call so housekeeping could come clean it.

4/10

Poor

08 Oct 2025

Alexys

I was checked into 2 rooms that were not cleaned. Then requested additional sheets for a king bed and was provided 3 sets of queen sheets 3 different times forcing me to walk back to front desk for due to my phone not working inside my room. House keeping never arrived during my entire weekend stay. 1 of the front desk staff (the younger guy) worst customer service

Bartenders were great food was great.

Breakfast could have been better

Business_and_leisure Family_with_children

2/10

Poor

06 Oct 2025

charles

First, let me say I am not a picky traveler. This weekend we drove 12 hrs to arrive to a room I felt was unsatisfactory. When I checked in, I asked the gentleman if we could have housekeeping to come clean our room the next day.... that did not happen. Once we got to our room, we noticed heavy rust on the fire sprinkler, mold/mildew on the shower head, white stains (I don't want to imagine from what) on the couch and stains on the carpet. Since our room was not clean, I had to go get towels from the front desk. I told the lady at the desk about my concerns. Although she was nice, she really didn't show any concern about correcting the issues like offering to have someone come clean the areas that were disgusting or offer us another room. This was very disappointing especially being a Wyndham Rewards member. It looks worse in person than what the attached pictures show.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Hannah

Room was nice
Staff was friendly

Friends_and_family Family

2/10

Poor

05 Oct 2025

Elijah

The service here is bad. Hot water only works sometimes, door keys only work sometimes, nasty mold in coffee maker tray. Room was not turned down so we were left with no clean towels or coffee and i was told it was my fault for not requesting it. The hotel checked me out after 1 night on my 2 night stay and locked us out of our room. This was my fault for some reason again, even though i spoke to the front desk upon my arrival and was assured my reservation was for 2 days. Battery in the room door lock went bad. I had to go to the front desk 3 times on a 2 day stay, and every time it was never their fault. we won’t be returning to this hotel.

Leisure Family

10/10

Exceptional

03 Oct 2025

Claudia

So pretty!

Leisure Family