Name: Mercure Muenchen City Center
Address: Senefelder Str. 9, 9, München, 80336, DE

8/10

Excellent

26 Jul 2026

Yer

Very nice hotel but just not in the best part of town. Near train station which was great and it was about a 15 minute walk to Marienplatz area. Our air conditioning worked poorly, which was the only problem for us because it was a hot week. Other than that, the room was a good size for my family of 4. Staff were friendly.

4/10

Poor

21 Jul 2026

Franklin

We stayed in two rooms. One room had no air conditioning on the first night, so we were moved. The following night, both rooms had no air conditioning. The hotel provided fans, but with the heat this was uncomfortable, especially for our children. One of the replacement rooms also had a strong sewage odor in the bathroom. Some of their staff made it as though asking for assistance was an inconvenience. We hope these issues are addressed for future guests.

On the bright side, its location is great. The restaurant downstairs has wonderful staff and great food. The hotels minibar is free.

Family_with_children

10/10

Exceptional

20 Jul 2026

Sebastian

All great

8/10

Excellent

20 Jul 2026

William

The staff was pleasant and very helpful. The hotel was clean. The breakfast buffet had many good choices. The location is close to the train station and to Merianplatz. However it is not the best neighborhood. Many homeless, trash in the street, and strip clubs around the corner. Avoid if you have children. Otherwise 4/5 stars.

Family_with_children

10/10

Exceptional

18 Jul 2026

MIN

Very clean and comfortable

Family_with_children

6/10

Pleasant

17 Jul 2026

GOHAR

Great location close to everything some of the staff members were rude I asked for one cup of coffee to go in a plastic cup she refused and wouldn’t give me a receipt after I checked out I won’t stay there again

10/10

Exceptional

14 Jul 2026

Anita

Great location near the station and town. twin room was a great size for two travellers. Air conditioner worked well in the heat.

Friends

8/10

Excellent

12 Jul 2026

Miguel

Conveniently located near the main train station in Munich, it offers a good price/value alternative. The staff is friendly and the breakfast buffet is very complete. One of the two rooms that we reserved, had a faulty AC and when my kids reported it to the front desk, the person in charge just told them to close the curtains, but wouldn’t try to fix the issue.

Family

10/10

Exceptional

10 Jul 2026

Li

The hotel is a very good four-star property. It was clean, comfortable, and everything else about our stay was great. The only downside was that the price was quite high. I’m not sure whether this was because there was a trade show or exhibition in Munich during those days. Overall, we had a very pleasant stay.

Family_with_children

8/10

Excellent

09 Jul 2026

KEVIN

A decent functional hotel near the train station. Staff very friendly and helpful.

6/10

Pleasant

06 Jul 2026

Gor

The hotel is fine about 15 minutes walking to the center but location was bad the street was not good and felt a little unsafe

Family_with_children

2/10

Poor

04 Jul 2026

CARLOS

If it's cooler than 22 degrees C outside they won't turn the AC on in the rooms, under the excuse of being a \"green\" hotel. If you have more that 1 people in that room it's too warm!!. Unless it's snowing outside, keep the AC ON!

Family_with_children

10/10

Exceptional

03 Jul 2026

Jianying

Great location. Nice and spacious room (for a family of 4). Comfy bed. Breakfast with a lot of selections. Friendly staff. Free mini bar refilled every day with beer, coke, apple juice and water!

Family_with_children

8/10

Excellent

30 Jun 2026

Nicholas

Breakfast is great. Rooms are nice.

Partner

10/10

Exceptional

19 Jun 2026

Heather

Hotel is convenient to public transportation and the Old Town shopping. Staff were very nice. The room was larger than expected with a super comfortable bed. The only drawback to this hotel is also its advantage. It’s located close to the Central train station but also has the problems associated with a bit of dodgy people hanging about. I never felt unsafe but as a single woman traveling for business I also would not wander around late at night by myself.

Self

6/10

Pleasant

16 Jun 2026

Ian

Yes. It is close to the central station. Very unsafe and not good location as to we were surprised the place where we were was called little Istanbul 😬

Family_with_children

8/10

Excellent

15 Jun 2026

Timothy

This is a very comfortable hotel in a convenient location, particularly if you want to travel about the city on SBahn or UBahn and the trams. The room was clean, large for a city centre hotel and comfortable. One smallish issue was that it was very warm. With only one window to crack open it got very hot and uncomfortable. The aircon was not switched on.

Breakfast was excellent with great options and the Tea Bar was amazing. Maybe try a bit harder with the often dry and congealed fried eggs, but that is a small issue.

For a few days sightseeing in Munich it was a great hotel.

Partner

10/10

Exceptional

14 Jun 2026

Brendan

Spacious room, and they accommodated my request for early check-in with no charge. Thank you.

Partner

6/10

Pleasant

13 Jun 2026

Antoinette

AC in room wasn’t working properly

Friends_and_family Family

4/10

Poor

11 Jun 2026

Julie

First trip to Munich. We tried to book a hotel close enough to park and walk to shops, tourist sites, and restaurants. The hotel lobby and restaurant were pretty and clean, but the room was tight and old-looking. The hotel was also in a rough part of town - gambling and strip clubs on the same block. It is also a neighbor to several hostels. We planned to have a nicer hotel, so this was disappointing. We definitely didn't venture out at night. We were a 15- 20-minute walk to the old town area. The hotel restaurant had good dinner food and an amazing breakfast. The staff was helpful and kind. We probably would not stay here again bc of the location.

Partner

10/10

Exceptional

08 Jun 2026

Laura

The staff was very helpful. We were able to get an early check in which was very nice after a long travel night. Location was very close to main train station and walkable to local scenes. Would definitely recommend staying here.

Family

10/10

Exceptional

08 Jun 2026

Shu Howe

The hotel is nice and within walking distance to old town and riverside. The hotel staff is great and very attentive to the guest needs.

Business

8/10

Excellent

05 Jun 2026

Stewart

We didn't find anything to worry about in the locale. It's near the main station. The convenience outweighs any concerns about busyness and the odd beggar. Reception dealt with a slight room problem very efficiently, and breakfast was excellent. Our only niggles were soft beds, and poor WI fi, otherwise an excellent stay.

Partner

10/10

Exceptional

05 Jun 2026

Daniel

Everything

Partner

10/10

Exceptional

05 Jun 2026

john

This hotel is well situated close to hauptbahnhof and all public transport, the room are great with large screen tv and king size beds the mini bar was free so nice touch. Staff very friendly and helpful

Partner

6/10

Pleasant

02 Jun 2026

Hani

We just stayed in this hotel recently. The rooms were big with great staff. However 3 things we didn’t like. First, the location is close to the city center however it was in a lower class zone. 2nd, the hotel is more on the old side, worn down with old amenities . Last, the A/C was working but not efficient and the room was extremely hot. We had to ask for a fan. We faced the same problem with another room in the reservation. If you like cold rooms, don’t stay in this hotel especially during Summer

Friends_and_family Family

8/10

Excellent

30 May 2026

Jeannine

Is was in a good location to get to sites of the city.

Family

10/10

Exceptional

30 May 2026

Caitlin

Friendly staff, lovely beer garden, great location for getting around Munich.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Aimee

Mercure Muenchen City Center Hotel was truly a wonderful discovery during our latest trip to Munich. Its convenient location near the train station and within walking distance of Marienplatz made getting around the city very easy. The cleanliness of the hotel was impeccable. The housekeeping and maintenance staff were outstanding -fast, efficient, and always kind and friendly-. A very special mention goes to Ilgar at the front desk, who checked us in. He was extremely professional, welcoming, and pleasant, making us feel comfortable from the very beginning. His kindness and professionalism truly made a great first impression. The rooms are spacious, modern, and very comfortable, and the bathrooms are also large, modern, and well designed. Everything felt spotless, very well maintained, and thoughtfully cared for. The breakfast was excellent, with a wide variety of options to suit every taste, including many healthy choices. It was so good that, for someone like me who is definitely not a morning person, it actually made waking up early for breakfast enjoyable! I would definitely stay here again and highly recommend it to anyone visiting Munich.

Family

10/10

Exceptional

27 May 2026

Kevin

I would highly recommend this hotel. The staff was beyond friendly and even gave us an upgraded room! They were incredibly helpful with navigating the town and answered any questions. The rooms were very clean and the cleaning staff were excellent. The food was amazing for both Breakfast buffet and dinner. A++

Partner

10/10

Exceptional

26 May 2026

Loretta

Parking right next door and good restaurant.

10/10

Exceptional

21 May 2026

Nancy

Nice hotel

Self

10/10

Exceptional

20 May 2026

andrew

close to station, rooms good size, breakfast excellent. decent size bar area which is good for a city centre hotel. about 15 minute walk to marianplatz

Friends

10/10

Exceptional

20 May 2026

Hossein

NA

Family

6/10

Pleasant

19 May 2026

Kumarapuram

Room was clean, great location, just under a 5 minute walk from the Munich HBF. However, because of the time of the year, the air conditioning was not available. Although the weather was great (in fact cool outside), even with the room windows open, it felt a little stuffy. I dont see the point of not turning on the air conditioning!!!!

Partner

10/10

Exceptional

19 May 2026

Nastaran

Great location, close to hob of metro station, middle of middle east restaurant, great foods and desserts around the hotel. Bed was comfortable, clean and big.

6/10

Pleasant

17 May 2026

william

We chose this mercure as near the old town and vienna central train station. We found one side of the hitel near Bayerstrabe was fine while the other end was shady. We also found the staff here were not friendly nor professional especially the reception staff on May 14th 2026 around 6 pm. We were given the welocme drink voucher when checking in for our four nights booking but the hotel staff bar said it was invalid. We checked with the man at the reception staff and he checked and said the drink voucher was a mistake by their check in staff and offered no apology. This person did not have any training on hospitality business and declined to give his name nor he wore any name badge. We did not like to spoil our mood to talk to this person nor like to spend any mobey in the hotel bar. Perhaps the management of this Mercure hotel should reassess their staff to provide the kind hospitality in a professional manner.

Partner

10/10

Exceptional

17 May 2026

Joel

Clean hotel room. Central to the city.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Sandra

Spacious room. Easy access to trains. Wonderful staff.

Friends

10/10

Exceptional

13 May 2026

Roger

Very cleam comfortable room. Did not eat there. Staff professional and very attentive.

Partner

10/10

Exceptional

13 May 2026

David

We had a last minute change and we had one more person staying with us and the staff was most accommodating with your request. Huge extra points for the free mini fridge items!

Friends_and_family Family

6/10

Pleasant

10 May 2026

michael

Ac needs to be improved

Partner

8/10

Excellent

06 May 2026

Richard

The buffet breakfast was reasonably extensive and sumptuous, siialr to other properties in its class. The staff was superb, uniformly polite, helpful, experienced and kowledgeable. If you expect to have climate control you will be horribly disappointed. The a/c is centrally controled even though there is a therostat in the rooml. The Merbure chain has a policy of not turning on the air conditioning at all until May 1, and then only having it available unitl outside temperature has dropped below
18 C (64 F). The room can bake during the day and my room was stil at 24 C (75 F) long after the outside temp had fallen below 18. Sleeping was not comfortable.

Friends

10/10

Exceptional

03 May 2026

Kyle

Awesome Decor & staff. Beautiful hotel

Partner

10/10

Exceptional

27 Apr 2026

Carl

Very pleasant stay with lovely staff and clean and comfortable room.

Partner

10/10

Exceptional

22 Apr 2026

Tracy

Lovely quiet room. Friendly staff and a decent breakfast choice. Great central location.

Partner

10/10

Exceptional

19 Apr 2026

Anna

What’s a good place to stay.

Family

10/10

Exceptional

17 Apr 2026

Chase

Clean room, breakfast was absolutely delicious and a great selection. The onsite restaurant was good.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Samantha

Great location. Just one train ride from the airport and a very short walk to the hotel. Then we were in the center of the highlights of the city. Great stopover before we started our river cruise.

Partner

8/10

Excellent

07 Apr 2026

Sushil

Rooms were clean and tidy. Breakfast was excellent. The road on which hotel is located is not great although close to station for easy connectivity

Family_with_children

6/10

Pleasant

03 Apr 2026

Heather

Killed 2 large bugs in the room the first 2 nights...suspiciously looked like cockroaches. Temperature control within the room was difficult. Water in the shower did not get hot. Location was convenient to train station but not in a comfortable, safe space. Staff was friendly and helpful.

10/10

Exceptional

30 Mar 2026

Grant

Great location, nice hotel

Family

10/10

Exceptional

12 Mar 2026

Laurentius

Close to shops and station

Family_with_children

10/10

Exceptional

27 Feb 2026

Alison

We had an early check in, and the room was fantastic WiFi reception was great and free minibar was a treat.
Lovely bathroom.
Breakfast was superb with a great variety of delicious food.

Family

10/10

Exceptional

23 Feb 2026

Himanshu

Overall amazing hotel, centrally located, with a very friendly staff. Highly recommend.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Tracy

The hotel was excellent as the staff were so helpful and friendly. The room was clean and a really good size for a family of 3. The location is great too.

Leisure Family

10/10

Exceptional

14 Jan 2026

Gemma

Great hotel and staff were excellent. Will definitely stay here again . Great ambience and lounge area excellent for chilling…. Great location also. Free mini bar just one of the many things that makes it perfect. Thank to all the staff I met , you were amazing….

Leisure Partner

8/10

Excellent

09 Jan 2026

Miguel

Beautiful hotel with excellent rooms and services

10/10

Exceptional

04 Jan 2026

Paul

Great staff

10/10

Exceptional

03 Jan 2026

REBECCA

Great breakfast, nice bar and restaurant, good rooms

Leisure Family

10/10

Exceptional

03 Jan 2026

robeni

everything is good

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Tilden

Nice room and wonderful staff

Leisure Family

6/10

Pleasant

01 Jan 2026

Patricia

False representation of gym and laundry facilities. The gym is extra charge and there is no onsite laundry facility, only send out services.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Randy

Great and friendly

10/10

Exceptional

25 Dec 2025

Charlie

Beautiful room, lovely, helpful staff and great central location

10/10

Exceptional

25 Dec 2025

Jesús

the room was great and breakfast

Leisure Family

8/10

Excellent

20 Dec 2025

Thomas

Overall, it was a decent stay. Rooms were large and clean, updated however worn. You can tell the building was built for something else or that's the vibe it gave off. The front desk was very efficient and the breakfast was good. I guess i wasn't thrilled about the area. Slightly sketchy (the neighborhood not the hotel). It was a short walk to both the old town and public transportation, which was great. If you stay there, I would ask for a room that faces the courtyard not the main street as I was awoken many many times due to all the noise on the street. Not particularly just vehicle noise, but people yelling and screaming. Again the hotel was fine not crazy about immediate neighborhood noise.

Business_and_leisure

8/10

Excellent

18 Dec 2025

P Stella

Comfortable stay!

10/10

Exceptional

18 Dec 2025

Marie

The staff were helpful and knowledgeable. Rooms and breakfast excellent.

8/10

Excellent

18 Dec 2025

Natalie

Excellent sized room for the family. Very clean. Helpful staff. Location great for access to the train station.

Leisure Family

10/10

Exceptional

18 Dec 2025

Zulhilmi

Lovely hotel, staff can be abit more friendlier.

Leisure Family_with_children

8/10

Excellent

16 Dec 2025

Sharon

Nice clean room

10/10

Exceptional

15 Dec 2025

Andrew

Arrived late into Munich by train and the welcome was warm and friendly. A great place to stay that’s convenient for the main station and the city centre. Recommend the buffet breakfast too which was good value.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Ulrike

Great location and clean room. Friendly staff.

Leisure

8/10

Excellent

12 Dec 2025

Barnaby

Convenient location and Clean room

Leisure Self

8/10

Excellent

10 Dec 2025

Bronwen

So the area around the hotel isn't great but safe enough for most people. I wouldn't suggest a single woman stay here if she wants to venture out in the evening but during the day it was fine. The hotel itself was good - not luxury but clean and a good stay. We slept well and had no issues with the room which was really large.

Leisure Partner

8/10

Excellent

05 Dec 2025

Stephen

Friendly, courteous staff. Room ok but a little dated.

Leisure Partner

10/10

Exceptional

03 Dec 2025

James

Quiet, nice breakfast, good value

10/10

Exceptional

01 Dec 2025

Nancy

It was great

Leisure Family

8/10

Excellent

26 Nov 2025

Heidi

The room is spacious and good, though the reception is not flexible. One of us was not sure about the breakfast, and ask if we can buy it for one person first and figure it out later. The answer is no and we have to pay Euro26.- for 1 instead of Euro21.-for 1. This is not the way to treat your customer.

Leisure Family

10/10

Exceptional

16 Nov 2025

Jason

Quite and spacious room, great helpful staff, nice relaxing bar area.

Partner

10/10

Exceptional

14 Nov 2025

Jeffrey

The Mercure is our favorite place to stay when we are in Munich for any period of time. The hotel is convenient to the main Hauptbahnhof and the main old town. The hotel is chic, comfortable and friendly. The rooms are superior and the breakfast is top notch. The staff are helpful and friendly and work to insure you have a pleasant stay.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Harry

Good standard hotel. The free drinks in the room fridge were very much welcolme. Good size room. Hotel ideally suited close to the main railway station though as with all such areas its not the nicest area itself. However, we found the hotel clean, safe and service good so would stay again.

10/10

Exceptional

03 Nov 2025

Vijeth

Clean room and service.. Liked the free refilling of bar!!

10/10

Exceptional

03 Nov 2025

Viktor

Conveniently located for travel. Quiet, spotless and good size room.

Leisure Family

6/10

Pleasant

02 Nov 2025

Sara Louise Kaplan

It was a very noisy area with one suitable restaurant. Breakfast was 28 euros. Could not just get coffee and a pastry. Would not recommend this hotel.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Zoe

Clean rooms, free mini bar, wonderful breakfast and friendly staff. Thank you for a lovely stay!

Leisure Family

10/10

Exceptional

28 Oct 2025

Ruorong

Excellent breakfast with a wide variety of fresh and delicious options. The room was spacious, spotless, and very quiet once the window was closed, even though it faced the street.

Leisure Friends

10/10

Exceptional

26 Oct 2025

Ty

Room was clean and there is a free minibar!

Partner

10/10

Exceptional

25 Oct 2025

Kimberly

Amazing place. We stayed here for two days of the Oktoberfest and they were kind and informative the entire time! Wonderful stay!

Partner

10/10

Exceptional

20 Oct 2025

Matthew

A nice hotel for a two-night stay prior to going home.

Leisure Partner

8/10

Excellent

17 Oct 2025

Nancy

Nice room, very good breakfast. Right by train station which is both good and bad.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Vicki

Ordered lunch the first day. Quality of the chicken burger was not good. Wait staff was very slow in taking my order and providing a check at the end of the meal. At breakfast, wait staff tried clearing dishes before I had finished my meal. The room was spacious but the shower was ridiculous. A very small wall did nothing to keep water from running all over the floor.

Business Self

10/10

Exceptional

14 Oct 2025

Mariah

Fantastic staff!

Partner

10/10

Exceptional

14 Oct 2025

Martine

Clean spacious room. Helpful staff. Nice bar. Very central and near Central Station

Partner

8/10

Excellent

13 Oct 2025

Victoria

Clean and spacious rooms. Only negative was unfortunately the beds and pillows were not very comfortable. Free mini bar is unusual, but very welcome.
Staff all very friendly and welcoming.
There were a lot of different options for breakfast - fresh fruit every day was great too.

Leisure Family

10/10

Exceptional

11 Oct 2025

Blaine

Staff was very nice,everything ing the room looked new.

10/10

Exceptional

05 Oct 2025

Collin

The room was very clean and serviced daily during our stay. The free mini bar was a nice touch. Only small thing is that the A/C was not very cold and we ended up just opening the windows most nights

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

William

Breakfast was great. Rooms were comfortable and clean, the staff was just amazing! I highly recommend this property and will stay here again in the future.

Leisure Friends

8/10

Excellent

28 Sep 2025

Christina

Great experience. Only thing lowering from 5 to 4 stars was attention to detail in room \"condition.\" Little things like chips of wood/finish on mini-bar, lose ends of carpet on staircase, bun mark in carpet. Very minor, but I wouldn't expect to see in a five-star hotel. In the 2-story room, a/c was insufficient. Because of cooler temps outside, we we able to use windows to cool, but during the summer months, we would have likely ask to move to a one-story room for better cooling. We LOVED the staff, restaurant/bar, front desk, etc., just the small touches.

Partner