Name: Hotel Festival Sud Suites
Address: Route Des Remouleurs, 36, Avignon, 84000, FR

10/10

Exceptional

29 Oct 2019

Inger

The people working in the reception were very helpful and friendly.

6/10

Pleasant

28 May 2017

Peter

All was good but the bed felt damp so this spoilt an otherwise very good venue. Obviously too late to do anything about it by the time this was discovered :(

Partner

2/10

Poor

14 May 2017

David

The staff cheated me!

After checking in at the hotel I discovered two issues. The first was the hotel was located far away from any shopping or dining. I knew it was not near the city center but I didn't expect it to be so far from all shopping and dining. We didn't have a car so this was a significant issue. The second issue was that their wifi did not work on my laptop. It did work on my phone but we couldn't get it to work on the laptop no matter what we tried. Being able to use my laptop is very important to me so this was a big issue. We stayed in 19 other places on this trip and my laptop has been able to connect to the wifi every time. I told the staff that first night that because of this issues we would be checking out after 2 nights. The next day the staff told me that I had to cancel the last two days through Expedia so they wouldn't be charged the commission. I called Expedia and they said I should deal with the hotel directly because they couldn't cancel the last two days after I had arrived. When we checked out the man at the desk told me they would email me the receipt for the refund for the last 2 days. After I didn't receive it after two days I sent them an email asking about it. There reply was that they would not be issuing the credit. Will Expedia help me with this? I've been cheated out of two nights!

10/10

Exceptional

14 Oct 2015

Susie P.

Dont go here

There was no one at the hotel when we arrived. We had to call the emergency number to get a code to get into the hotel. It looked like someone ran away from here a few months ago. The grass was unkept, the premises were completely empty and it was actually very uncomfortable. We did not know if there was any other guests and we were told just to go into the rooms, as some of them had keys in them and were open. The hotel was completely empty. There was no hot water and the hotel is far from anything, so you have to walk 20 mins and take a train for 5 mins to get groceries.

6/10

Pleasant

28 Jun 2014

Mark

nice place for overnight stay

suitable hotel when you just want to stay when you are on the road and do not care of seeing around and the city, more like a motel, staff was nice and helpful, clean and neat place, with kitchen

6/10

Pleasant

16 May 2014

Robjack

Cheap and cheerful.

Overall we were satisfied with the separate kitchen and toilet. A little more attention should have been paid to cleanliness and loose light switches and loose door handles.

6/10

Pleasant

03 Jun 2013

Heather

Facilities: Basic; Value: Reasonable; Service: Basic; Cleanliness: Tidy;
Bus service good when we worked out where to catch

Partner

2/10

Poor

06 May 2013

Lesley and Julie

Beware!

We booked for 2 nights as the site states it has Luxurious accommodation, Free Wi Fi, twin rooms, free parking.
We booked a twin room as we are travel companions not partners. Upon arrival we were told there were no twin rooms but could upgrade to a studio room for an extra fee. We were also offered a disabled room with single beds for an extra $10 per night - is this not discrimination towards disabled people and false advertising? They finally waived the extra fee and we were sent down the road to their other site \"the one with the pool\".

When we arrived we found:
* the pool was empty
* room had to be swept as there were bugs and leaves that had blown in and had obviously not been cleaned for some time
* when we went to use the bathroom we found the floor tiles weren't grey but white ones that were filthy - We would have left at this stage however our payment had already been charged on the card prior to our arrival
* free wifi didn't work and there was no phone to ring reception, when we returned to reception this was reputed and told it did work and to try again as it must have been our computers. In the 7 weeks we have been travelling this was the first time we had a problem so knew it was not our PCs

The next day when we met the manager he agreed that it didn't work in the room we were occupying. When checking in we confirmed about the wifi as it was essential for us as we need to communicate with family in Australia whilst travelling.
The manager opened a breakfast room near our room for us to use that night but we only had one hour wifi use.
*After a day spent in Avignon we returned to find the room had not been serviced, more apologies ' they forgot to tell housekeeping the room was occupied', we were handed fresh towels and told it would be done tomorrow - we were leaving the next day!

This facility has a lot of potential if it was given a extreme \"spruce up\", BUT most importantly it needs people who care about the customer - there was nil customer service at this hotel and as a booking agency I would be checking it out before any further referrals.

Family

8/10

Excellent

17 Oct 2012

Patrick

Good value for money

We got a lot of space and facilities (fridge, hob, microwave etc) for the money so were not expecting anything flashy. It was comfortable and totally unpretentious and therefore suited us very well.
In many ways it is a halfway house between a proper hotel and a gite.
The proprietor and his staff were friendly and very helpful. We had one hilarious misunderstanding because of our mangled French which lead to us talking at cross purposes for several minutes. (Their English is pretty good for most things actually.) Important things like the toilet and shower were very clean but someone had forgotten to clean out the coffee machine which is why we rate the cleanliness as only \"OK\".

4/10

Poor

09 Jun 2012

Forres

This is a single story property and the grounds are unkempt

Partner

10/10

Exceptional

06 Jun 2012

Harold

Facilities: Nice ; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless;
Well worth a visit

Partner

8/10

Excellent

30 May 2012

Chris

Facilities: Typical; Value: Affordable; Service: Courteous, lots of maps and advice; Cleanliness: Clean;

Partner

6/10

Pleasant

06 May 2012

Brian

Facilities: Tired; Value: Moderate; Service: Friendly; Cleanliness: Lacking;

Partner

2/10

Poor

09 Jun 2011

FrenchTeacher

STAY AWAY!!!

I travelled with my students in June 2011 and we were booked at this hotel. It looks very pleasant on the pictures but it was beyond a nightmare. Of the five rooms we were given, one smelled like a dead rat inside, two of the rooms were ajar when we arrived and would not lock from the inside, spiderwebs with live spiders covered the entire length of one room, a trail of ants climbed up the walls, and onto the celing in my room. One bathroom was COVERED in black mold. The sheets were soiled and the owner offered us 1000 euros to stay because he knew that once the tour company received word, his hotel would no longer receive guests. Needless to stay, our tour company sent for taxis and found us a new place to stay. DO NOT GO HERE!!! It really did appear to be charming when it was younger. Poor ownership has turned this place into a DUMP. There is another property connected to this one and it is all the same hotel. I will repost this info in that property.

8/10

Excellent

03 Jun 2010

Anonymous

The hotel was good but due to

The hotel was good but due to road works a little hard to find. The room was small but functional. The staff were great and could handle our very bad french with a smile. Rooms did lack facilities such as glasses and kettle but these were provided without trouble. It was a little way out of the old city but it did provided good parking which is at a premium in the old city.

4/10

Poor

31 May 2010

William

Hotel is in the middle of a re

Hotel is in the middle of a redevelopment area. Grounds are overgrown and unkempt. Wakened early in the morning by construction noise. Ants in the room. Staff disappear in the evening leaving you a telephone number for emergencies. Telephoned this number in the morning when checking out because I could not find any staff (8.30am) but got answer machine. Will not be staying here again.

8/10

Excellent

12 Aug 2009

Verified traveler

A reasonable self-catering near the old city

Although Court'Inn is conveniently placed near the old city walls of Avignon; you should ideally have a car when staying here. The location is a little odd, being in the middle of an industrial park. While the location isn't particularly scenic, it's very quiet, much more so than when staying at the hotels along Rue de la Republique. The small kitchenette is sparsely supplied and our unit did not have a cooker, so be sure to stick with microwavable meals. Although Court'Inn advertises laundry facilities, they don't supply washer dryers in the units. Instead, you bring your laundry to the front desk and, for a small fee, the staff will do your wash and return it to you in the evening. Be aware that few of the staff speak anything other than French. They are, however, pleasant, courteous and very helpful. Overall, a pleasant place to stay.

10/10

Exceptional

03 Nov 2020

Aurelie

Très bien

Très agréable !

Friends_and_family Family

8/10

Excellent

14 Aug 2020

Fred

Hôtel située en zone industrielle, assez calme, petit appart mais spacieux, propre. Lieu de repos efficace mais plutôt pour les pro et pas les touristes qui aiment le côté nature

Leisure Partner

6/10

Pleasant

02 Aug 2020

Verified traveler

Pour une nuit ça va...

Bonne accueil. Hôtel simple, mais qui bénéficie quand même de la clim, et d une parking sécurisé.
Le gros point noir était l odeur de tabac froid dans la chambre.
Sinon pour y passer une nuit sur la route des vacances, ça va.

Friends_and_family Family

6/10

Pleasant

26 Sep 2019

Verified traveler

Il n'y a rien à dire sur la propreté des locaux...

Business_and_leisure Family

4/10

Poor

23 Aug 2019

Verified traveler

L’hotel mentionne la présence d’une piscine. Elle n’existe pas. C’est un autre établissement (court’inn Aqua) qui en a une. Mais qui est fermé depuis longtemps et ne réouvrira pas avant très longtemps.
J’attends un geste important de la part de hotels.com pour le dédommagement.

Family

6/10

Pleasant

21 Jul 2019

Verified traveler

Hôtel Calme. Une enclave verte dans la za courtine climatisation.parking

Leisure Partner

6/10

Pleasant

17 Jul 2019

Alexander

Midt i det Sydfranske turistområdet.

Greit sted om du vil ta utflukter med bil i området rundt Avignon. Vi reiste med tog og ville ha noe i nærheten av TGV-stasjonen (ca. 2km). Ikke nevneverdig støy, litt dyrt i f.t. standarden (men området er vel dyrt generelt). Meget behjelpelig personale.

Partner

8/10

Excellent

14 May 2018

Isabelle

hôtel est bien implanté et le coin est calme.

mon séjour c'est très bien passé très beau temps.
nous avons était très bien accueillie.

Partner

8/10

Excellent

01 May 2018

georges

séjour à COURT'INN

Bonne literie beaucoup de calme. Mais la chambre ne correspondait pas au descriptif ou nous devions avoir une cuisine etc...là ce n'a été qu'une chambre normale mais confortable. Pour une nuit s'était suffisant.

Family

8/10

Excellent

08 Apr 2018

NORBERT

Bon séjour

Chaque fois que je travaille sur Avignon je viens dans cet hôtel, le personnel y est chaleureux, le fait de pouvoir se faire la cuisine m'évite d'avoir à ressortir le soir.
Les lieux sont propres et confortables.

8/10

Excellent

02 Dec 2017

NORBERT

Pratique, bien situé, parking gratuit.

Chaque fois que je dois travailler dans les environs je réserve dans cet hotel, on y est bien accueilli, je peux me faire mes repas, le studio possède un bon équipement.

4/10

Poor

31 Aug 2016

Ivar

Tak over hodet og varmt vann i dusjen

Overnatting på gjennomreise.
Et godt snev av kloakk i luften ved ankomst.
Godt slitt rom/leilighet. Dette var et sted med små leiligheter, ikke hotell.
Små forhold ved frokosten

Family

8/10

Excellent

13 Aug 2016

Verified traveler

Accueil tres sympa

Accueil vraiment sympa et a l'ecoute

Family

2/10

Poor

29 Jul 2016

Verified traveler

Bérézina

épouvantable! et pour le prix du Courtine Aqua!

Partner

10/10

Exceptional

13 Jun 2016

Verified traveler

Un fin de semana muy agradable

Gran amabilidad de los proprietarios ..supieron solucionar un cambio de habitacion ofreciendonos una habitacion mas adecuada para nuestra estancia ...
Nuestra estancia fue perfecta barcelo

Family

8/10

Excellent

12 Jun 2016

norbert

bon rapport qualité prix

très agréable petit hotel, pratique de pouvoir ce faire sa cuisine, parking, situation géographique bref tout y est !

8/10

Excellent

26 May 2016

norbert

je prends cette hotel pour le coin repas qui me permet de manger sur place, l'endroit est agréable, petit bémol les petits déjeuners qui ne sont pas très copieux et surtout pas toujours à l'heure, dans l'ensemble on s'y sent bien

8/10

Excellent

02 Jul 2015

BENJAMIN

Hotel sympa et bien equipe, chamre spacieuse, personels gentils.
Bon hotel pour ceux en voiture.

8/10

Excellent

02 Jun 2014

Pogány Gyula

Egyedül a megközelítés nehézsége jelentett gondot,egyébként meg voltunk elégedve.

4/10

Poor

04 May 2014

Verified traveler

mittel gut!

Wir wurden umgebucht in Court´Inn Aqua, wo es keine Frühstücks-Möglichkeit gab.
Frühstück nur in Court´Inn Suites (ca 250 m entfernt)

In beiden gebuchten Zimmern funktionierte das Fernsehen nicht,
In den Bedienungsgeräten waren keine Batterien!

Somit war die Unterbringung nicht zufriedenstellend.

2/10

Poor

05 Nov 2013

Verified traveler

Avis faible

Hotel pas vraiment en centre ville, mais dans la zone industrielle à quelques kms. Prestation assez moyenne et état de la chambre faible par rapport au tarif.

4/10

Poor

31 Aug 2013

Verified traveler

kitch, bruyant,

points positifs: possibilité de se baigner pour 5€ dans une résidence à 100 mètres, parking en face, climatisation
points négatifs: beaucoup de bruit durant la nuit (canalisations de l'hôtel et proximité de la route), salle d'eau et équipement vieillot, pas de serviettes pour la sdb, ne pas prendre de petit déj car les produits sont discounts mais pas le prix: à la vue de leur offre nous avons préféré nous abstenir d'en prendre le patron gentiment (il est vrai)à souhaiter nous offrir une jus d'orange et un café (mais malheureusement pour lui ils étaient imbuvables) - rarement bu qlq chose d'aussi mauvais.

8/10

Excellent

26 Jul 2013

Verified traveler

環境優美

Nice place for guests who have cars. Beautiful inns with lots of lavender.

Family

8/10

Excellent

27 May 2013

Verified traveler

Das Hotel hat auf den Fotos einen guten Eindruck gemacht, auch die Bilder von den Zimmern. Allerdings gehörte mein Zimmer nicht dazu. Es war ausreichend zur Übernachtung, aber mehr auch nicht. Das Personal war sehr freundlich und entgegenkommend.

6/10

Pleasant

26 May 2013

Verified traveler

Un peu décevant

Demander à être logé dans la partie neuve de l'hotel chambre 3XX. La partie historique chambre 2XX et 1XX est un peu vetuste. Accueil OK mais sans plus : on a parfois le sentiment de dérranger.

8/10

Excellent

26 May 2013

Verified traveler

Süsse kleine Wohnung, gutes Preis/Leistungsverhält

Schnukkelige kleine Wohnung mit abgeschlossenem Parkplatz. Ein Auto ist aber zu empfehlen....

6/10

Pleasant

24 May 2013

Verified traveler

Décevant

Hotel bien situé a quelques km du centre historique d'Avignon, cependant la déco est vieillotte, l'évier de la salle de bain était bouche l'eau chaude de la douche était côté froid et déçus du petit déjeuner 15€ a deux pour se retrouver avec si je peux appeler ça un petit buffet corn flakes et riz souffle, quatre quart marbre chocolat sec!!! Yahourt lidl sans goût jus d'orange, lait, café, the ahhhhh le point positif croissant pain aux chocolat( mais quantité minime). L'accueil a été plutôt chaleureux ce qui l'a emporté sur la note de l'hôtel.

8/10

Excellent

08 Sep 2012

Verified traveler

pratique et simple

Hôtel pratique juste pour une nuit, lit bébé dans la chambre, petite terrasse. Un peu vieillissant par contre. Parking sur place, produits de toilettes fournis, mini cuisine équipée avec de quoi faire la vaisselle.

8/10

Excellent

13 Jul 2012

Verified traveler

Tranquillité et écologie

très bonne impression !

2/10

Poor

04 Jul 2012

Henrrucho

Horrible

Good things first: the attention given over the phone before going, the attention by the same lady in the reception on the day of arrival, both very good and friendly.
Then the bad things: The room was visibly dirty, the showerhead had fallen off - they promised to repair it but never did!! We paid for the breakfast upon arrival to find next morning that it hadn't been written down (I still had the invoice though)
Finally the most horrible: We brought our dog, verified before going that we could bring him and it was no problem at all. When we arrived we left him well fed, walked and watered in our room as we had to attend a wedding (inside the flat with the door locked) only to find upon our return that our dog was alone, outside of our room... Apparently he had been barking and annoyed the rest of the guests but nobody had bothered to call us... Very poor service if you're supposed to be used to dealing with dogs and people living close...

Partner

8/10

Excellent

14 Jun 2012

carine

très bien

nous avons passés 2 nuits franchement très bien. L'hôtel est dans une zone industrielle mais vraiment à à peine 5 min du centre ville en voiture. L'accueil a été très sympa avec présentation sur carte d'avignon touristique! Le studio prévu a été un F2 (car présence bébé certainement) donc très agréable, assez grand et propre. On n'a pas mangé dedans (sauf le matin) mais on aurait pu (par contre il faut vraiment tout ramener, huile, sel...). Seul point négatif la propreté du lit bébé (sans supplément néanmoins) qui n'était pas top mais, après appel, nous l'ont changé donc... Voilà on recommande donc pour passer qq nuits pas trop cheres mais c'est pas trop pour la lune de miel...

6/10

Pleasant

05 Jun 2012

marc

Juste pour passer la nuit.

Les impressions sont: personne à la réception, obligé d'attendre 30 minutes, pas de papier toilettes ni de lumière de sdb. Propreté à revoir de près . Le pdj est à 800 m. La piscine est aussi à 800m dans une autre partie de l'hotel.

8/10

Excellent

21 Apr 2012

Claudio

Buona struttura al prezzo \"giusto\"

Pernottato per 3 notti.
Hotel comodo,a pochi minuti dal centro di Avignone,ben strutturato e con ottima e gentile conduzione.
Camera comoda e discretamente spaziosa con piccolo angolo cottura e bagno,unica nota insufficiente la pulizia dei pavimenti e dei tappeti scendiletto (in pelo).