Name: Madrid Airport Suites Affiliated By Melia
Address: Lola Flores, 4-17, Madrid, 28022, ES

2/10

Poor

04 Jul 2026

MARINO ARTURO

Pagué una Junior Suite, con una cama para dos personas y nos enviaron a una con dos camas pequeñas.

Partner

10/10

Exceptional

30 Jun 2026

jose

no comments

4/10

Poor

14 Jun 2026

Dione

They wouldn’t let anyone check in until 4pm even if some of the rooms were already cleaned. Around 100 people sitting around the property just waiting to check in. I booked this hotel because it had a pool and we planned on relaxing by the pool until room was ready. The pool wasn’t open and pool area didn’t look anything like the pictures. Stood in line for 1 hour 35 minutes to check into room (still probably 40 people behind me). Very inefficient. The room itself was clean and big. Would never stay there again.

Family

4/10

Poor

11 Jun 2026

Eduardo

Shuttle showed up 2 hours late on arrival
Long queue at check-in 1 hour

Partner

8/10

Excellent

10 Jun 2026

Karyn

We had an overnight connection, so this was a convenient stay. We had to take a taxi from the airport as there was not shuttle. Arrived at 11pm to a LONG check-in line and only 2 agents!
Other than that, everything else was good: clean, spacious room; decent breakfast; the shuttle back to the airport was on time and complimentary 👍 Our shuttle was at 12:30pm, which was perfect for our 1:00pm flight check-in.

Partner

10/10

Exceptional

09 Jun 2026

elis

Great location, clean and big rooms (for Madrid standards) and breakfast had variety. They have airport shuttle as well

Family

10/10

Exceptional

08 Jun 2026

Jose

Excellent State Very Close to the airport

Friends_and_family Family

6/10

Pleasant

30 May 2026

BERNAL ALBERTO

Restaurante calidad de regular a pobre. Habitaciones sobre cargadas de muebles. Ubicación útil respecto del aeropuerto pero en zona totalmente lejana de áreas comerciales.

Self

10/10

Exceptional

30 May 2026

Sara

Nuestra estancia fue satisfactoria, nos encantó la cantidad de espacio que teniamos

10/10

Exceptional

25 May 2026

Deborah

Great location for Madrid airport with an airport shuttle. However, the shuttle bus only goes hourly and we had no way of knowing if this would come. We had added a message when we booked the hotel about requiring the shuttle and again before we arrived, but no response. Also, there was no way to contact the hotel as the phone either went to a recorded message or rang out!
The pool area (pool shut) was closed off and there was only a small area of Astro turf around it - with no seating and overshadowed by the building - not great to sit out in.
We checked out and asked reception to look after our bags for a couple of hours, but were directed to paid lockers. These were fine, but an added expense that we hadn’t anticipated

Friends_and_family Family

6/10

Pleasant

21 May 2026

Roberto

The hotel offer a Shuttle, which is a small SUV for 7 passengers every 45 minutes, to pick up in the airport, for you going to airport the shuttle is a lottery. a taxi euros 30, bad business !

Partner

6/10

Pleasant

20 May 2026

MARIA

Mucho ruido

Partner

10/10

Exceptional

18 May 2026

Armando

Nice staff and clean hotel

Self

10/10

Exceptional

16 May 2026

Gerardo

Is really a good place to stay In Madrid! Excellent service! Great breakfast!

Friends

10/10

Exceptional

16 May 2026

ANGINETTE

bien

Self

8/10

Excellent

06 May 2026

ANA MARIA

The staff are just wonderful. They are kind and helpful. Even when things are simply chaotic, because, for example, there is only one small van as a shuttle to and from the airport, the driver tried to do his best to please all the clients, who were no easy and not nice, as they had been stranded by the airline (not the hotel's fault at all). Kuddos to his patience and helpfulness. The hotel is an ok layover. It is clean and comfortable, with no amenities in the room. As this is an airport hotel, I would recommend a small electric teapot to allow the guest to make a tea or coffee, when arriving very late with no bar or eating options.

Partner

2/10

Poor

24 Apr 2026

Karl

Tiny airport shuttle that fills up fast and leaves passengers stranded.

10/10

Exceptional

23 Apr 2026

James

Large, clean rooms. Staff were exceptionally accommodating and 24-hour shuttle was excellent.

10/10

Exceptional

22 Apr 2026

Lorena

Excellent location and shuttle service it made my travel easier and hands up to continue, clean and perfect for the next step!

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Carol

Beware!!! Airport transport not available when you need it! Front desk staff unhelpful and uninformed

Partner

4/10

Poor

19 Apr 2026

April

The check in process was needlessly long. The hallway to the room smelled bad. Never did find the restaurant, so settled for a sandwich out of the vending machine. The only bright spot was the airport shuttle. It was great.

Self

10/10

Exceptional

16 Apr 2026

rosemarie

Too noisy

4/10

Poor

15 Apr 2026

Cary

Room was large and comfortable. Hotel is outdated, AC control and efficiency are horrible. No ice makers anywhere. Shower is super slippery. Transportation from airport to hotel is horrible. Such large hotel and transport only fits 8. It’s definitely not a Meliá type of hotel. Would not stay again.

Friends

8/10

Excellent

11 Apr 2026

Bonnie

Lovely junior suite with two bedrooms which was very convenient. The breakfast buffet was excellent.

Friends

10/10

Exceptional

10 Apr 2026

Munir

Convenient location and great breakfast.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Munir

Difficult to get to, van not available when we arrived. Amazing breakfast.
The location was very isolated.

4/10

Poor

24 Mar 2026

Jose

No logramos usar el airport shuttle, nunca llegó al aeropuerto, imagino no es un servicio disponible siempre.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Diego

Nadie espera demasiado de un hotel de aeropuerto, pero este hotel es probablemente el peor en el que hemos estado durante este viaje.
Lo peor de lo peor son los colchones, que no solo son malisimos, sino que estan no sobre camas regulares, sino sobre lo que parecen catres de campamento.
Si descansar es su prioridad, olvidese y pruebe otro lado.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Omar

Excellent breakfast buffet!

2/10

Poor

17 Mar 2026

Norman

The listing on Expedia said this facility had an indoor pool that could be enjoyed year round with a picture of the pool featured prominently in the listing. This was the specific reason the I chose to book this hotel. In fact the pool is only open in the summer, even though it is enclosed. The listing also said there was free individual shuttle service to the airport available 24 hours a day. This was also not true. The shuttle service was infrequently scheduled at times that did not correspond to when our flight was. So we had to pay for our own transportation to the airport. When I raise these issues with the staff, they were completely unhelpful and unwilling to accommodate us in any way. They denied any responsibility for the misrepresentations that were contained in the listing. Also, the breakfast food was mediocre at best. This is just a place to warehouse people who are waiting to catch their flights., a hotel that is trying to cut costs wherever they can, and not being honest about it.

Partner

2/10

Poor

11 Mar 2026

Steve

Limited facilities, unreliable airport transfer bus service.
I wouldn’t choose this hotel again.

Self

6/10

Pleasant

27 Feb 2026

Denise

The room was not in good condition and the staff was not friendly.

Partner

2/10

Poor

21 Feb 2026

Monica

We waited over an hour as they were using the shuttle to help passengers affected by Iberias flight cancellations. When we finally got to the lobby we waited another hour to check in, as they were prioritizing the Iberia customers. They were giving out free dinner vouchers so we couldn’t use the restaurant for dinner and had to order on Uber Eats.

Family

6/10

Pleasant

21 Feb 2026

Ali BARKA

Everything else was good, except the room doesn't have a coffee or tea maker, nor have water bottle.

Business

10/10

Exceptional

15 Feb 2026

Jorge

Bien

4/10

Poor

28 Jan 2026

Stephen

The floor was sticky and the Wi-Fi was very weak.

4/10

Poor

28 Jan 2026

Selim

Between 11:30 pm and 12 am, other, unknown guests entered into my room.

Leisure

8/10

Excellent

25 Jan 2026

anas

Just the bed was not comfy.. other than that

8/10

Excellent

25 Jan 2026

Kirrily

The room was clean

Leisure Family

6/10

Pleasant

20 Jan 2026

Karina Veronica

My main problem with this hotel is that I chose it because it had free shuttle to the airport, however, my flight left in the morning and they only had one at seven in the morning and nothing else until 1130. They said during the week they don’t have too many in the morning.
Also, the vets were extremely uncomfortable. Very, very kind.

Leisure Family

10/10

Exceptional

18 Jan 2026

Hinika

I enjoyed my stay near the Madrid Airport. The front desk agents were very accommodating and spoke English, which made the check-in process easy. The hotel also offers self-storage lockers, which was very convenient for us.

The rooms were well maintained and clean, and I felt the price was great for the value. The layout was especially nice, with a separate bedroom from the living room and kitchen area. Additionally, the shuttle service to and from the airport was very convenient. I will stay again!

Leisure Family

8/10

Excellent

18 Jan 2026

Bryan

It was fine

6/10

Pleasant

15 Jan 2026

Gertie

Too much traffic, way too busy for me. long lines for reception desk.

Leisure Family

10/10

Exceptional

17 Dec 2025

Qamarul Yaqin

Room was big and spacious. There is enough space for kids to play a o a side football match at the courtyard area. Easy to get uber and very near Estadio Metropolitano

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Kathy

The hotel offers rooms with multiple bedrooms - a plus for our family. Room was clean, check in easy

8/10

Excellent

15 Dec 2025

chandrawattie

The food option is limited and overpriced at the restaurant ,no inroom coffee or tea

10/10

Exceptional

04 Dec 2025

ahmad

Clean Room

Partner

4/10

Poor

01 Dec 2025

Gail

Very loud in the hotel. Shuttle did not run frequently so long forty-five minute airport wait.

Leisure Self

6/10

Pleasant

30 Nov 2025

kieran

Room was dirty and the check-in process took over an hour.

Leisure Family

4/10

Poor

25 Nov 2025

UMER

They do not have a cart/trolley to transport luggage, nor a coffee kettle and cups in the room.

10/10

Exceptional

19 Nov 2025

Maria

Great place!!!!

2/10

Poor

19 Nov 2025

Flavio

We couldn't find transportation and called the hotel several times and nobody responded, I waisted about two hours on the phone to cancel the room, by the time they responded it was to late to cancel.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Lori

Easy to check I. Pleasant front desk personnel

10/10

Exceptional

16 Nov 2025

Micah Tyrese

The room was spotless and the staff were friendly.

Leisure Self

8/10

Excellent

13 Nov 2025

James D

Nice suite layout but a lot of scuff marks on walls.

Self

10/10

Exceptional

12 Nov 2025

Tim

Staff was awesome. Room super clean. Very nice. Stayed here because of airport shuttle. Made it really easy to get to the airport no worries. The pool was closed but iit was the evening and November.

Partner

2/10

Poor

11 Nov 2025

Kishore

Yess and they told me come down for shuttle in 15minutes and when i was down in time they said sorry bus is full. They should pay my taxi money.

8/10

Excellent

07 Nov 2025

Gail

Comfortable room, friendly staff

Friends_and_family Family

6/10

Pleasant

05 Nov 2025

Riccardo

Airport shuttle was easy to find on the way in but we had no service on the way out because it was already full when we tried to reserve it at check-in. We had to pay a taxi to the airport. Bad service, since one of the reasons we reserve this hotel was the free airport shuttle service.

Friends_and_family Family

4/10

Poor

05 Nov 2025

Jae Joon

Long line in the reception and only one counter was opened. The female staff was not kind when I asked if I can keep my luggage. And also the room key was resetted after one night. I had to go down to the reception when I came back to the hotel and wait the long line and reset the room keys again.

Business

6/10

Pleasant

04 Nov 2025

Sebastian

We waited for the shuttle 2 hours and never arrived. So it’s not the best organization

8/10

Excellent

04 Nov 2025

Pamela

Great location for airport layover. Many empty buildings around, so was unsure of safety while out walking alone. Staff were friendly and helpful. The restaurant had limited hours and limited offerings, so had to walk to other hotels nearby (within 10 blocks) to access food options. Airport shuttle was good, and was given a bagged lunch with the shuttle service. I would stay here again, though not if wanting to go into Madrid as this would require a taxi ride. The bus stops were not far, but too many bus transfers would be required for my own comfort.

Leisure Self

8/10

Excellent

04 Nov 2025

Cesar

extremely clean

Business Self

4/10

Poor

03 Nov 2025

John

The room was very basic. It was clean and quiet though.

Leisure Friends

8/10

Excellent

01 Nov 2025

Jesse

Very nice hotel.

10/10

Exceptional

01 Nov 2025

AWILDA

Was here for a day and everything was perfect

Leisure

2/10

Poor

31 Oct 2025

Jessenia

No good hotel

10/10

Exceptional

30 Oct 2025

Karina

Super friendly staff. Very clean and big room with dining room and TV room. Excellent and quite impressive breakfast and 15 mn away from airport. Also free shuttle to and from airport.

Leisure

4/10

Poor

30 Oct 2025

Ravi

Very clean rooms. Basic service . The reception lady was very good. The Cleaing lady supervisor was a bit aggressive and unhelpful.

Not value for
Money

Business_and_leisure Self

4/10

Poor

29 Oct 2025

Jeremy

Great check in terrible room. The blinds did. Ot cover the outside

10/10

Exceptional

28 Oct 2025

Carolina

The only thing in the web offer swiming pool however it was not in service

8/10

Excellent

26 Oct 2025

Rolando

Airport shuttle and staff (at the counter) not friendly.

Leisure Self

4/10

Poor

26 Oct 2025

ROUSSLAN

Too long line to check in. I stayed more than hour (maybe more) in line just to check in. The number of arriving people is big, but reception capacity is low. Only two people served maybe a hundred guests including one who served only a kind of priority guests. I wouldn't return to the place, although the rooms are clean and nice.

Self

10/10

Exceptional

25 Oct 2025

Rosa

The hotel room was very clean and comfortable. The only downside was that when I arrived at the airport and need their shuttle service, they didn’t answer the phone. I had to pay an uber to get there and when I arrived to the hotel at around 11pm, there was a very long line to check in. Anytime I went to the lobby, it was very full of people trying to check in and usually only 1 worker helping. On my way to the airport after checking out, there was a chartered bus giving us a ride, there was about 50 people riding it. So, the airport transport back, was great!

Leisure Family

4/10

Poor

25 Oct 2025

Roger

Shuttle atrocious, waited 1 hour 30
Indoor pool advertised but closed. Lack of check in facilities

Self

10/10

Exceptional

23 Oct 2025

Cesar

great room and convenient

Business Self

2/10

Poor

23 Oct 2025

hakim

Staff not helpful and not friendly. Uber 30min to check in. I booked because airport shuttle but upon arrival no one’s answers the phone and for departure over an hour wait after the time they said it will depart. I regret booking there and they shouldn’t advertise airport shuttle if they can’t deliver on that..

Business_and_leisure Self

8/10

Excellent

22 Oct 2025

Joanne

Great breakfast, lots of choices

Self

6/10

Pleasant

22 Oct 2025

Kathleen

We asked about shuttle service at check-in and were assured it would be available. Though we arrived at the spot five minutes early no one appeared; turned out they'd already left. Other people ended up renting Ubers. We waited it out after being told a number of times that they were coming. They finally did, after almost an hour; no good if you have a plane to catch!

Partner

2/10

Poor

19 Oct 2025

Rosa

La habitación estaba sucia baños, cuarto, piso, paredes rayadas, olor extraño lo único que funcionaba fue el aire. No guardan tus maletas tienen un locker que cuesta 10€ y no entra la maleta, de lo contrario son 35€ por entrar antes estamos hablando de 1pm por que check-in es a las 4pm. Desayuno no lo quise probar por la mala experiencia del resto. Otra cosa el shuttle para el aeropuerto solo funciona cada 4 horas, el primero de la mañana 7:30am y sigue el de las 11:30am.

Leisure Friends

6/10

Pleasant

18 Oct 2025

Jennifer

El hotel está bien y la ubicación, el único problema que tuve fue que dice que incluye transporte del aeropuerto y que uno se debe contactar para coordinar. Trate desde que hice la reservación contactarlos para coordinar el recogido y nunca me contestaron. Solo pude utilizar el de ir al aeropuerto

Leisure Family

2/10

Poor

18 Oct 2025

Jairam

Bed bugs in the room,

2/10

Poor

18 Oct 2025

Carol

Our flight was cancelled 10 min before we were to board. We tried several times to contact them. No one ever answered.

2/10

Poor

17 Oct 2025

Sandra

Terrible experience! I booked the room
to have a good night sleep before a long flight. I tried to contact the hotel
By Expedia app but they never answer my messages. I arrived late to the hotel, I have my room reserved in advanced to be able to check in easily, but the reception was very busy with other guests that they didn’t have reservations. Also I need to wait for them to change rooms keys for other guest because the key wasn’t working.
Finally I arrived to my room, but I couldn’t sleep at all, mosquitos flying
and making a horrible noise. I pack my bags and when to reception to check out earlier, I explain the reception but they just say sorry. I spend maybe max 3 hours in the hotel and pay full price. The hotel is rated 4stars. No tea o coffee facilities in the room.

Leisure Self

6/10

Pleasant

16 Oct 2025

Maria

There were a huge line to check in very upsetting, location is ok only if you go just to sleep nothing around there.

Leisure

2/10

Poor

15 Oct 2025

Hugo

The checkin took around 65 minutes, at 12:30 am. No transportation to the airport.

Self

10/10

Exceptional

15 Oct 2025

gloria

The check in experience

The only problem we had was the check in link that didn't work and we had to pay an extremo fer to get our room

Partner

8/10

Excellent

14 Oct 2025

JORGE

very good for the price

Leisure Self

6/10

Pleasant

13 Oct 2025

Gresa

It’s not close to the airport and the free shuttle is inconsistent and not considerate of flight times. Luckily, depending on time of day uber is cheap- but can be 30 minutes to the airport driving.
Four hundred meters from the airport is misleading advertisement. It may legally be that close to a corner of what’s considered airport property, but not in any meaningful way.

Leisure Self

2/10

Poor

13 Oct 2025

Elaine

Walls were dirty long lines for check in and their customer service was horrible

Leisure Family

8/10

Excellent

13 Oct 2025

Katherine

Overnight Stay Near Airport

It was close to the airport and convenient. The room was family-sized so it had 2 bedrooms and 4 beds plus one bathroom and a living room space. The buffet breakfast was plentiful and the shuttle service back to the airport was convenient. The only thing that was bothersome is that they did not provide storing luggage as part of the hotel price. You have to pay for a cubbie to store your luggage if you need to do so.

Partner

8/10

Excellent

12 Oct 2025

ivon

This is a comfortable hotel. The breakfast is delicious. There should be more airport shuttle availability between 8:00 and 11:00. On two occasions I wasn’t able to get a ride and ended up having to pay for a taxi.

Friends_and_family Family

8/10

Excellent

09 Oct 2025

Fernando

Didn’t find the shuttle to get to the hotel

Leisure Family

2/10

Poor

08 Oct 2025

Hector Rosello

The room is very uncomfortable. The walls are dirty, the beds are small and hard, and the TV resembles a computer monitor. One of the library tables on the wall fell down without being touched.

The hotel promised a shuttle to the airport, but in reality, there are not enough seats for all the guests. We had a flight at 1 PM, but they only had a shuttle available at 7 AM.

I really don't know how Expedia sold me a hotel like that

Leisure Family

4/10

Poor

08 Oct 2025

Vicmary

I’ll star with the good first:breakfast buffet was definitely good-It was clean, good variety of options, and the service was friendly. The hotel’s location is also convenient, especially being so close to the airport with a shuttle service available. The AC worked well, and the hot water was consistent.
Now for the bad: the experience was overshadowed by several issues. The area around the hotel is definitely not ideal. It’s known for being unsafe with occupied abandoned buildings known as “Okupas”, people wandering around. We were advised by our taxi driver to stay indoors, which we did for the most part.
Inside the hotel, the condition of the rooms was disappointing. The walls were scuffed and, in some places, very dirty. The bed was extremely hard, so uncomfortable that I didn’t get a good night's sleep. The shower-head was broken, and water splashed all over the bathroom floor, making it a mess to clean up.
Customer service was a major letdown. We were forced into a shuttle at 7:30am because it was the only slot available when we arrived. The shuttle needs to be pre-coordinated, and we weren’t informed about that ahead of time. One of the main reasons I booked this hotel was for the shuttle service; having to leave almost five hours before our flight (which was at 12:40pm) and 25 minutes to eat. Overall, I wouldn’t recommend staying here unless you absolutely have to.

Leisure Partner

8/10

Excellent

08 Oct 2025

Julio

Yes

8/10

Excellent

07 Oct 2025

Leopoldina

Safe

Leisure Family

8/10

Excellent

06 Oct 2025

Dennis

Just fridge and hot water maker but it’s good though when you arrive late at night the phone on the airport list doesn’t work and even if you call for shuttle service they wouldn’t care. You book because of shuttle service but to wait for 30 to 1.5hr is not good. We have to take uber

Leisure Family

10/10

Exceptional

06 Oct 2025

Timothy

A bit out of the way for food places

Leisure Family

8/10

Excellent

05 Oct 2025

DAVID

Nice stay. Location to airport was great.