Name: Les Tresoms
Address: Boulevard De La Corniche, 15, Annecy, 74000, FR

10/10

Exceptional

21 Jul 2026

Patrick

Vue sur le lac

Partner

10/10

Exceptional

13 Jul 2026

Cristian

The staff at the reception were extremely friendly and helpful from the moment we arrived. The Hotel has a fantastic view of the lake and the swimming pool was never busy when we were there with staff keeping an eye on providing towels and drinks. we had an excellent experience.

Partner

10/10

Exceptional

11 Jul 2026

Kenneth

Stunning location with a fantastic view over lake Annecy. Beautiful rooms and restaurants. Great pool areas
Recommended

10/10

Exceptional

05 Jul 2026

Jessie

Our extended family rented the large villa home on the property. It was so beautiful and much larger than we even expected. The staff was lovely, and accommodating, especially Zoe. As for the rest of the property, it was simply beautiful. I’d love to try the hotel restaurant and spa on property on our next trip. We would love to stay there again and recommend the house villa for large families. Absolutely made our stay in Annecy a wonderful experience.

Friends_and_family Friends

10/10

Exceptional

29 Jun 2026

Jeaneen

Beautiful view

Self

8/10

Excellent

28 Jun 2026

David

Lovely hotel with fantastic lake view walkable to the city takes around 15 minutes but be warned as the shortest route is a rough forest path which is very steep in parts.
Hotel staff pleasant but we found the service could be a little slow.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Robert

Beautiful place!

Business

10/10

Exceptional

13 Jun 2026

Paul

Amazing location, feature and most of all the view over the lake. Very regal property and only 15m walk to old town

10/10

Exceptional

09 Jun 2026

Stuart

This hotel is excellent. The view of the lake in unbelievable! The staff were friendly and helpful. When there was an unexpected problem with the bed, they fixed it quickly. Breakfast cost extra, but it was quite good. It is easy to walk or cycle down to town from the hotel.

Partner

10/10

Exceptional

08 Jun 2026

Angelique

Fantastic hotel, great service and amazing food all in absolutely stunning surroundings!

Friends

10/10

Exceptional

30 May 2026

Christie

This was our second stay at Les Tresoms. We will return! The breakfast on the beautiful terrace with an amazing view of the lake is worth the stay alone.
The view from our room terrace was priceless and the grounds are attended with detailed care.

Partner

8/10

Excellent

28 May 2026

Caroline

Overall lovely stay, fantastic location, amazing views, rooms and facilities were lovely.
Unfortunately we had an incident where 2 parasols blew over onto me whilst walking by the pool, hitting me on the back of the neck.
I was given ice.
I enquired about writing an accident report for health and safety reasons ( we had several witnesses).
The manager said that they don’t do this but I would have needed to go to the hospital to get an official report if they were tp document this.
At that time I did not feel this was needed.
Surely following this,,a risk assessment would be carried out for their own hotels insurance.
Real lack of compassion towards my welfare and therefore safety of any other guests. Unfortunate

Family

10/10

Exceptional

25 May 2026

Gena

Lovely hotel, well appointed design, room was perfect with balcony and view of the lake. It was the room we booked online and loved it! Bedding was comfortable and room was roomy. The spa had a mixed up with our reservations and one of our guest was not able to get a massage which was disappointing. They need an online system. We would return to the resort though because it was exactly what we needed from a rest perspective midway through a multi country European trip.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Philip

Staying at Tresom was a lovely experience
The staff were excellent and helpful.
The restaurants was amazing, we had the fixed menu which was very tasty and the head chef came out to explain the method and creation of the main course to each table. A nice touch.

Partner

6/10

Pleasant

21 May 2026

Stephanie

Front desk was helpful. The room I booked was not available so they put us in a similar room but with a much worse view of the lake. I asked to see other rooms but those were even worse. It was disappointing to pay for a room I couldn’t enjoy the views from as the Rotunda restaurant was blocking a large portion of the view.

The bicycle rentals were €55/day and they hardly worked.

The jacuzzi tub in our room was grimey and not well cleaned before we got there.

Partner

8/10

Excellent

12 May 2026

Ranna

A beautiful hotel nestled in a stunning landscape. We truly enjoyed our stay. It was peaceful, restful, and relaxing.
That said, I was disappointed by the additional cost to access the spa, which is €20 per person, per hour. Given the relatively small size of the spa, charging guests by the hour felt a bit excessive, which deterred us from using the spa. The breakfast was also underwhelming, especially at €25 per person.
Overall, the hotel itself is lovely, but some of the service pricing feels steeper than warranted.

10/10

Exceptional

04 May 2026

Hayley

Such a lovey stay in Annecy. Helpful staff and a beautiful hotel. Luis on reception was particularly helpful. Would definitely return!

Friends

10/10

Exceptional

04 May 2026

Ifeoma

Great room! It was clean, spacious, and had a great view of the lake. I will definitely stay again if I travel to Annecy France again.

Partner

6/10

Pleasant

26 Apr 2026

Rebecca

Luxurious hotel with attentive staff in a wonderful location. Close enough to enjoy Annecy but far enough away to feel tranquil and relaxing. My only negative is that we weren’t given any information at check in and there are some hidden extras - for example breakfast is not included in the price and is €25 per person per day, we were not told this in advance and so the €150 on our room at the end of the stay was a bit of a shock. To park in the hotel car park is also extra although you can park for free on the road.

6/10

Pleasant

24 Apr 2026

Julia

We booked a room on the third floor, and it was not mentioned anywhere that access is only by stairs, which made it quite inconvenient with luggage.
Also, the ceiling height in the bathroom was not specified. This was a real issue — the ceiling is extremely low, and even with average height it is impossible to shower standing up comfortably. I actually hit my head, and it made the experience quite uncomfortable. It feels unreasonable not to mention something like this.
If this information had been provided in advance, we would have easily chosen a different room.

10/10

Exceptional

23 Apr 2026

Brady

Our stay was wonderful, great property with amazing staff. rooms were clean and spacious.

Our only concern was eating at the La Rotonde des Tresoms. Beautiful spot with great staff although as a Canadian be aware of how the pricing and menu is displayed. We were hit with a very large bill due to misunderstanding.

Partner

8/10

Excellent

13 Apr 2026

Joel

It's a very nice hotel with beautiful view over lake Annecy. The server at breakfast was delightful. The only thing that marred my visit was the attitude of the server Easter evening. I had had a big meal midday with friends and I wanted just a salad. I ordered a 15 euro mocktail and a salad and the server was clearly irritated and pushed me to order wine. I'm bilingual and visit France frequently and I'm pretty stunned that this attitude persists. It's very unwelcome behavior. Il avait pas mal de caractère.

Self

10/10

Exceptional

13 Apr 2026

Waddah

Evrry thing was perfect excrpt the house cleaners was not as hotel standard

Partner

8/10

Excellent

21 Mar 2026

Kim

It’s a lovely hotel, our bedroom was basic and decoration a bit dated. The staff were very nice, but best of all the location was lovely- views and a short walk in daylight through the forest. The food was very expensive in relation to the hotel - and difficult for us as we were a mix of vegetarians and other needs. It was a great experience and value for money. Great hot chocolate- in the best cups and saucers.

Family

10/10

Exceptional

02 Mar 2026

Amber Ray

Great spa and good location

2/10

Poor

01 Nov 2025

Farhad

The

4/10

Poor

22 Oct 2025

Chris

If you are English you are treated like a second class citizen - only the French get premium treatment. We were treated with contempt and rudeness

Partner

8/10

Excellent

21 Oct 2025

Laura

Amazing views and gorgeous location, grounds and hotel are lovely, bathrooms slightly dated and lack decent hairdryer. However can’t take away from the views, gorgeous plsce

Partner

8/10

Excellent

26 Aug 2025

Joseph

The low ceiling in attic room meant we bumped our heads above the bed and accessing the plugs in other part of the room. Consider putting cushioning in these areas.

Leisure Partner

8/10

Excellent

18 Aug 2025

Andrea

The view is amazing. We had a deluxe room with a view of the lake from both the bedroom & bathroom (Room 208). The room was a decent size, not a lot of hanging cupboard space but not a problem as I take a clothes steamer. It is about a 15 minute walk into town (downhill through the forest). We got Ubers in the evening around 12 euros.

Pool area is nice with view of the lake.

Plenty to do on or around the lake - hire a boat, paddle boards, pedalos etc. You can hire bikes and cycle around the lake very safely on the designated cycle paths. We took a boat trip around the lake.

Disappointed that most of the reception staff don’t acknowledge you. It doesn’t cost anything to look up from desk & say ‘Bonjour’ or ‘Bonsoir’.

Leisure Family

10/10

Exceptional

09 Aug 2025

Bader

nice hotel and great staff

Leisure Self

10/10

Exceptional

07 Aug 2025

Ciaran

Lovely hotel. Nice views of lake and mountains. Staff friendly

10/10

Exceptional

23 Jul 2025

Todd

Heaven in Annecy

Les Tresome Spa was an amazing place for those seeking epic bike rides and post ride spa access. The staff were incredible-helping out in so many ways-just loved this place!!

Partner

8/10

Excellent

23 Jul 2025

Matthew

Great Resort

Lovely resort overlooking Lac Annecy and the surrounding mountains.

Partner

8/10

Excellent

14 Jul 2025

Ian

The property, pool area, and room were very nice. The housekeeping arrived quite late in the day and didn’t seem to clean the room very good. The front desk staff were helpful but not overly friendly.

4/10

Poor

10 Jul 2025

Lisa

We stayed for 8 nights in a room booked for two people. While we didn’t expect a large space, the lack of storage was genuinely frustrating. The room offered only about 30cm of hanging space—enough for perhaps five tops—and two very small desk drawers, barely fitting a few items.

When we raised our concerns with reception, we were told the rooms are intended for short stays of no more than two nights, and that had we called the hotel directly, we would have been informed of this. The response felt dismissive, lacking any empathy or willingness to help. We felt overlooked rather than supported.

What made this more surprising was that we booked through Expedia, which listed a two-night minimum stay for this room. Nowhere was it made clear that the room was unsuitable for longer visits. As a result, we lived out of our suitcases for eight days, struggling to stay organised and constantly wearing creased clothes.

The hotel also appeared to be understaffed, and unfortunately, it shows. The team seemed unhappy and stretched thin, which impacted service throughout our stay. We dined in the restaurant twice—on one occasion, we waited 20 minutes before anyone even took our drink order, and then another 10 minutes for the drinks to arrive.

Prices were also surprisingly high: nearly £13 for a fresh orange juice and £16 for a beer. While we understand that hotel prices are often elevated, the quality of service didn’t match the cost.

Overall, we left feeling disappointed.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Bader

wonderful villa. clean and neat. great view of lake annecy. friendly staff

Leisure Family

8/10

Excellent

01 Jul 2025

Robert

The property is beautiful and the location is stunning. The pool and outdoor areas at the end of June are beautiful and not too busy.
Whilst the breakfast at €25 is nice it’s basic for the dining prowess of the hotel. There is also a lack of daytime food if you’ve decided to stay at the hotel and relax by the pool.
The walk to the centre of Annesy is only 15/20mins and the town described as the French Venice does not disappoint.

Leisure

2/10

Poor

30 Jun 2025

Ian

Have just returned from a 6 day stay at this hotel. It has some really good aspects, but also some really bad issues that could quite easily be resolved by the hotel.
The good:
Grounds - Set in a lovely spot with picturesque views of the lake.
Pool - Superb. Nice temperature, great views.
Cleanliness - The hotel is really clean.
I think that's about it unfortunately.
The Bad.
Rooms – The rooms are made up nice but this is all lost as there is absolutely no space to hang/store clothes! Worst hotel we have ever stayed in for this. There was only a 15cm rail for both of us to hang our clothes for a 6 day stay. No shelves for socks etc, we had to live out of our suitcases for our whole stay.
Prices – As an example, $16 euros for a beer. Come on, that's just taking the proverbial.
Service - So the staff were nice, but they were ineffective. I lost count the amount of times I had to wait 10 minutes at the bar, as staff were say hovering, they would finish hovering before they would then come over and serve me. Really bad.
Michelin stared. Due to the above, we decided against eating at the Michelin stared restaurant. I am sure the service for this would have been much better, but it would have made us even angrier for it to then return to normal the next day when we was at the pool !
Food - Menu was mwah. No snack bits you could have at/beside the pool
Paid Parking – Come on, they have an ANPR machine at parking gates that charges you 50 cents an hour – really? It just reeks bad

10/10

Exceptional

30 Jun 2025

Shelley

Get a room facing the lake on the 2nd floor. It is worth every penny. Rent bikes, ride around the lake, visit the town then relax by the pool at the resort. Stay at least 2 nights.

Leisure Friends

8/10

Excellent

29 Jun 2025

nina

Service needs improvement

Very Nice hotel & location.
Room did not get cleaned.
No one ever answered the phone at reception.
Very difficult to exit the gate, cars lined up. Instructions only in French.
Service at Le Alteier restaurant was terrible.

Partner

10/10

Exceptional

16 Jun 2025

Melanie

Excellent property with cute rooms and gorgeous scenery of the mountains and lake. Beautiful pool and the food at the restaurant is divine. Only a twenty minute walk to old Annecy.

8/10

Excellent

14 Jun 2025

Marcia

Great location. Great employees.
Restaurant availability could be better.

Friends_and_family Family

6/10

Pleasant

12 Jun 2025

Krystal

Lovely setting - odd service

The hotel is situated above the lake & really has some nice views. However! The service lets it down, the people on reception were friendly & a couple of the wait staff too. However!I was told the bar was open till midnight every day- one night I had a terrible headache & wanted a soft drink/more water for my room (around 11:30)I was refused and told it was “impossible!” Very rude & abrupt & made no sense as we were AT the bar. For almost £300 a night, the service was atrocious.
The veggie menu I was exited about at the Michelin restaurant “doesn’t exist anymore”There is nothing vegan, and very few vegetarian options. If you’re at the pool; you must get dressed & go to formal salon bar to get a drink,no service to the pool, no casual dining options throughout the day- only limited snacks at the bar inside in the formal area. This seems such a shame as there’s lovely views outside in summer & lots of tables? There were so many obvious things missed.No mini bar items or snacks in the rooms. I ordered some pink ‘champagne’ at the bar that was is in fact just cheap €10 wine and they charge €50. Was lots of noise from a wedding one evening, this stopped then started again at 12!I was kept awake till 3am with noise from a neighbouring property the same day. The wedding group were horribly loud in the spa too.
Could be wonderful if the dining/bar options weren’t so disjointed. Town is 25 min walk or so- but be warned it is a steep incline. Taxi £14-£20 for a 5/10 min journey.

Self

4/10

Poor

09 Jun 2025

Nicole

This is a lovely location and beautiful hotel, nice and quiet, great views, very comfy bed and good shower. A few niggles are ae only had one room of our 2 ready at check in so had a 40 min wait for the other one with no real apology or even a drink offered while we waited. The aircon was broken in our room so they moved us to a new room which was a smaller room as all they had left. The manager was lovely but a few of the others on reception were not so helpful. The bar was understaffed and you can only eat in the Michelin starred restaurant at lunch time which you don’t always want if you just need a light lunch.

Leisure Friends

10/10

Exceptional

07 Jun 2025

stephen

Beautiful hotel, amazing views, lovely room, goid service and a nice breakfast

Leisure Family

10/10

Exceptional

04 Jun 2025

Katrina

Loved the Privilege room. Staff was very helpful. Charming resort

Leisure Family

10/10

Exceptional

04 Jun 2025

Adrian

Really beautiful property, easy to get to from the main town. Walkable and in a beautiful location. Kind and helpful staff. The Spa was amazing and the views, stunning. Highly recommend.

Leisure Partner

10/10

Exceptional

27 May 2025

Ashley Leon

Just a shame there was no vegan options

Leisure Partner

10/10

Exceptional

25 May 2025

Ester

Amazing place

We arrived in the evening and the receptionist helped us settled in
The service was above and beyond friendly and polite and hospitable
Same goes for the following day the receptionist was kind friendly and helpful the room is small but a very comfortable clean and bed is comfortable
We weren't facing the lake but still it was a great room

Partner

10/10

Exceptional

01 May 2025

Becca

The property is beautiful with a great location and we had an incredible view. It was our honeymoon and they upgraded us and wrote a lovely note. The only thing we didn't love was they charged for the spa and there wasn't any hot water when we tried to fill the bath. We would definitely return and still highly recommend it.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Marine

Le cadre est magnifique, le personnel est très serviable, rien à redire sur les chambres non plus, tout était parfait !

10/10

Exceptional

29 Oct 2024

Amanda

We were on foot and able to walk to/from the train station through Annecy which took a leisurely 40 mins (for those so inclined - it’s a hill!). The climb was worth it. Beautiful lake view from our window and pleasant concierge staff. We rented e-bikes (40e/each) for a day and road the beautiful 26mile path around the lake. Also easy access to hiking trails above Les Tresomes. Highly recommend!

Leisure Family

10/10

Exceptional

15 Oct 2024

Jean Philippe

Good

Friends

4/10

Poor

13 Oct 2024

Diana

We had high hopes for our stay, but were very disappointed. Our room was located over a service area (laundry room) and was noisy until after midnight every night of our stay. Our shower did not drain properly and flooded the bathroom if the water was on for more than 30 seconds, so we had to keep turning off the water multiple times during our showers. For a 4 star hotel this is unacceptable. We mentioned these things to staff, but nothing was done to correct it. We also had no ability to control our room temperature which was 27°C and ridiculously hot for a tiny hotel room. The location was good, but not enough to redeem this hotel and make us want to return or recommend it to anyone.

Leisure Partner

6/10

Pleasant

29 Sep 2024

John

The property from the outside was absolutely beautiful. Unfortunately, the carpeting in the room was very stained from spilles. We selected this resort as the said they had air conditioning. The unfortunate issue is they turn it off for the season. Our room was 28 to 30 celcius, we had to open the outside doors to try and get the temperature down. I call the front desk and the lady explained it was shut down for the year and there was nothing that could be done, just to make sure everything was turned off. No resolution or fans, just basically deal with it. The hotel need to put in their description that they do shut their air conditioning off for the season so people know what to expect, as we would not have stayed there knowing they shut it down.

Leisure

10/10

Exceptional

28 Sep 2024

Mary

Great resort just outside of town. Everyone who works here was friendly and time at the spa was relaxing.

Leisure Friends

10/10

Exceptional

24 Sep 2024

David

Incredible location above the Lake with magnificent views and food

Leisure Partner

6/10

Pleasant

15 Sep 2024

Verified traveler

Food only available mostly at a high cost in the Michelin star restaurant. Room service options pretty slim.

8/10

Excellent

12 Sep 2024

Margarita

Nice hotel.

Leisure Partner

8/10

Excellent

12 Sep 2024

Louisa

Lovely interior of the hotel. I would stay again for the view of the lake and quietness of the hotel. Not great if you need to venture out to town when it's raining. Taxi is a big issue when theres none available.

Leisure Friends

10/10

Exceptional

08 Sep 2024

Jacqueline

Beautiful hotel with views across the lake and excellent breakfast. Car parking is expensive

Partner

2/10

Poor

31 Aug 2024

Daron

The stay was supposed to be the last “hoorah” of our trip. I proposed to my girlfriend on our trip so was looking so forward to our stay. When we arrived to say we were underwhelmed is an understatement. The paint was peeling and the hotel looked like it was 140 years old. The website pics were beautiful and made the grounds look big and grand. But that was not the case. We also had to walk through a forest to get to the lake that was not lit up so was dangerous when walking back in the dark. We were told it was public property but then it shouldn’t be made available to their guests. They also wanted to charge 2 euros to play foosball which was outrageous. It was terrible value for the money they charged and made our last days not as special as we hoped.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Tina

This hotel is amazing, in a beautiful setting overlooking the lake with stunning views from our balcony. The staff were excellent, accommodating us when we needed twin beds not a double into a bigger and better room that came at the same price. There was a good choice at breakfast which we had on two occosions but we chose to wander through the old town on most days for other options and to take in the atmosphere. A truly lovely place just a short walk through the woods down to the lake and then a lovely walk to the old town. I cannt recommend this hotel highly enough and Annecy as a place to visit, it is truly stunning and the people friendly and welcoming.

Leisure Friends

10/10

Exceptional

19 Aug 2024

Sarah

The staff were wonderful, so friendly and detailed in their approach, we couldn’t fault them. It was our first stay here, and we’re planning our return already. The views from the hotel and its terraces, is utterly breathtaking our room on the 3rd floor was beautiful too. How nice to stay somewhere with a “ family feel” to it. We’re leaving revived!

10/10

Exceptional

11 Aug 2024

ozmin

Amazing place and view.

Amazing place, beautiful with all the comforts and not crowded. Surrounded by the forest and within walking distance to the lake. We will definitely return.

Partner

2/10

Poor

11 Jul 2024

Amadou Oury

Inhuman service

For a last minute emergency, i was not able to experience a 2 nights stay in the hotel. The hotel was not cooperative at all to put it in another date claiming it is not refundable. I found it too \"inhuman\" even though it was mentioned non refundable. Just to say, i will not recommend it as they will not consider any exceptional case.

8/10

Excellent

29 Jun 2024

Jordan

Good stay

Lovely hotel, good facilities, tasty breakfast. Argentinian lady at breakfast was very friendly and helpful. Beautiful setting with nice pool. Comfortable bed but room was dark. Receptionists were not too friendly.

Partner

10/10

Exceptional

28 Jun 2024

Colin Ross

Great room overlooking the Lake and lively vibe around the hotel. Great Spa also.

Leisure Partner

10/10

Exceptional

14 Jun 2024

Katharine

We loved Les Tresoms. The setting is beautiful, the grounds are lovely, the rooms were clean, comfortable, modern and a good size, and we got a balcony and view we weren’t expecting which was a nice surprise. We had dinner in the Atelier restaurant one night and it was great. Portions weren’t huge but it was nicely cooked and presented. The bar/lobby area and terraces are a perfect spot for a coffee or drink. This place is best if you have a car or take taxis into/from town as The walk thru the woods/along the lake road is easy enough in daylight, but less fun at night! We would definitely return here!

Leisure Family

10/10

Exceptional

10 Jun 2024

MARIO

Very unfortunate that there was no restaurant available on Sunday. Also the hotel restaurant needs to be reserved before you get to the hotel if not you have to look for some place where to have dinner because during weekend usually is completely booked. The rest of our stay was good, place is beautiful and town is close by and very beautiful.

Partner

10/10

Exceptional

06 Jun 2024

jim

Too expensive for the age of the property and the little room my master closet bigger

Leisure Family

10/10

Exceptional

05 Jun 2024

hugh

Beautiful views of the lake

Up in the hills with beautiful views from the front of the hotel.
We didnt eat there as it was a set menu and nit something that took our fancy.
Location wasnt too far out of the centre but we did use the car to go down to the lakeside.
Room was small but cosy.
The bath was very small not one you could lay down in and wash your hair.

Partner

10/10

Exceptional

30 May 2024

Paloma

I loved everything about this hotel. I wouldn’t stay anywhere else in Annecy. If I ever come back here, this is the place!

Leisure Family

10/10

Exceptional

24 May 2024

Malissa

Superb service, friendly and considerate in every way. Dinner at La Rotunda is well worth it.

Leisure Partner

10/10

Exceptional

18 Apr 2024

Carla

A wonderful place.

Our stay was wonderful. We arrived with our dog and we all had a welcome reception. Our roof was comfortable and had everything we needed. Housekeeping added a dog bed and bowls too. Our meal in the restaurant was fab and the staff were great.

Partner

10/10

Exceptional

08 Feb 2024

Holly

The staff was friendly and helpful. The hotel was lovely and clean. Would definitely go again!

Leisure

10/10

Exceptional

13 Dec 2023

Tracy

Lovely

Wonderful hotel and staff. Great location not too far from the old town.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2023

Steve

Perfect stay that exceeded our expectations.

Hotel has a fabulous view over the lake. The pool was a refreshing experience after a day exploring the alps. Our room was spacious, modern and cleaned daily to a very high standard. The hotel staff were all very friendly.
We walked down into Annecy through the woods the first night, but it didn’t feel safe walking back up on own. So we used the car for the rest of stay, with free parking every evening this was fine. We were there 4 nights and would stay at this hotel again.
Staff also gave us a personal card to celebrate our wedding anniversary. Our stay was perfect and exceeded our expectations.

Partner

10/10

Exceptional

30 Aug 2023

Verified traveler

Fantastic stay!

Fantastic!

Friends_and_family Family

10/10

Exceptional

18 Jul 2023

Nikole

You have to eat dinner and/or breakfast on the terrace overlooking the pool!

4/10

Poor

06 Jul 2023

Eluned

I was really looking forward to staying here and it was going to be the relaxing end to a busy holiday. When we arrived at lunchtime feeling very hungry we were told both restaurants are closed on a Monday and that if we wanted food we had to walk 20 mins into Annecy. (Subsequently I found out we could have had room service but that wasn’t offered.)

When we got into our standard room it was tiny. There wasn’t even a cupboard to unpack our case into. Just 5 hangers. So we lived out of our suitcases having to manoeuvre around them.

Our balcony was not an enjoyable place to sit as we had two sets of workmen outside with a digger.

The rest of the hotel is beautiful and the terraces by the swimming pool have a stunning view of the lake. Housekeeping were lovely and could not have been more helpful.

There is no service by the pool you have to go in and order (drinks, no food again) and then nothing is cleared until the end of the day.

All in all this did not feel luxury.

I happened to meet the owner who asked about my stay. I told her my concerns and she offered me a massage at the spa or use of their bikes neither of which were suitable for me. She then said she would recompense us some other way but when I came to pay the bill there was no form of compensation. Which again was disappointing.

This was not the luxury end to my holiday I had hoped for.

Leisure Family

6/10

Pleasant

03 Jul 2023

David

Nice hotel and pool area but rooms very small and drinks very expensive - €10 for a small beer ! Also at breakfast nobody asks if you’d like a coffee so you have to go and ask someone to bring it over . Seemed like most staff were young and inexperienced.

Leisure Friends

6/10

Pleasant

25 Jun 2023

john

Annecy trip

No porter service
No welcome drinks for my birthday
Restaurant food not my liking,
However view is very nice

Partner

8/10

Excellent

18 Jun 2023

Jon

The hotel was excellent and the staff very friendly. We were very pleased with our room and the lovely view of the lake. Very good pool facility. Some smaller issues were:
Everything bar and food related are via the app, so no menus, which was not great for choosing wine and the restaurant, other than the Michelin star facility was only open Friday/Saturday. The Wi-Fi was not great and the walk into town through the woods could do with a decent path.

Partner

10/10

Exceptional

12 Jun 2023

Adam

I don't have a bad word to say about this hotel. From the greeting when we arrived (including a mini tour to make sure we knew where everything was), to the stunning view over Lake Annecy from our balcony and the gorgeous room including huge bed and comfy sheets, everything was spot on. The walk to the old town is about 20 minutes - just enough to walk off a big dinner and not enough to need a taxi. Will definitely be returning!

Leisure Partner

10/10

Exceptional

29 May 2023

Phillipa

Great Hotel with an amazing view !

10/10

Exceptional

25 May 2023

Irina

Beautiful property with amazing views. Walkable to town. Helpful staff. Would definitely stay here again!

Leisure Partner

10/10

Exceptional

13 May 2023

Cherylene

The hotel is in a wonderful location and the rooms were spacious and clean. We enjoyed the view from the balcony. The breakfast buffets were world class. The location is walkable to Annecy and we were able to explore the area in that way. The staff were very helpful and gracious, even with our limited ability to speak French.

Leisure Partner

10/10

Exceptional

01 May 2023

Lee

Hotel was very luxurious and relaxing

Leisure Partner

10/10

Exceptional

13 Dec 2022

Denis

Nice

Business

8/10

Excellent

28 Sep 2022

Ross

Nice

Hotel was nice enough,room was a good size and clean.
Staff were not very helpful and seemed a bit disintrested

Partner

4/10

Poor

15 Sep 2022

Reenita

Needs more work to become a 4 star resort

Beautiful location and wonderful views from the room- we had a lake facing view. However the hotel itself needs lot more work in terms of the following- rooms are very uncomfortable in terms of light switches, air conditioning, bathroom door is not private, no separate shower and tub with shower is very back dated- no shower caps etc provided. one has to book in advance expensive meals as there is no other provision. I would not recommend the place- it takes about 20 mins to walk to the town closeby and it is a beautiful walk and steep climb but with no lights along the way at night it can be a bit hazardous

Friends_and_family Family

4/10

Poor

13 Aug 2022

khaled

Breakfast choices are limited and room service is slow plus management is not helpful.
There are no services near the hotel as you all have to use the car

Leisure Family

10/10

Exceptional

10 Aug 2022

Carl

Great welcome

Some confusion with the room. Website shows the deluxe room had a balcony but our room was a loft room with no balcony and a low ceiling bathroom and shower.
Great staff, friendly and helpful. Wonderful restaurant - L’Atelier, where we are on Sunday and which unfortunately was closed on Saturday due to a wedding and the gastronomic restaurant had a much higher than advertised on their website at 199€ per person meal charge - due to fête du lac.

Partner

4/10

Poor

18 Jul 2022

Sarah Jane

Nice property with good facilities in beautiful setting but…
The air conditioner in one of our 2 rooms didn’t work - first it was suggested that we didn’t know how to use it and then told it was working fine - as we had the second room to compare it with it was very obviously not working fine.
Despite being out all morning and much of the afternoon only one of our rooms was cleaned. I only realised the children’s room hadn’t been at 7pm as we were heading out to dinner and didn’t raise it as assumed too late and due to lack of response to air con issue
Very minor point but on second morning (of 2)we were told they were out of hot chocolate at breakfast- this has been a staple in every hotel or cafe in France I’ve ever visited so would expect to be available

Leisure Family

10/10

Exceptional

17 Jul 2022

tina

Very nice view and beautiful property. A bit of a walk to old town. Easy going but difficult to return at night.

Leisure Family

6/10

Pleasant

09 Jul 2022

Mark

Beautiful hotel, poor service

Beautiful hotel with fantastic views, unfortunately the overall experience was spoilt by the poor service we received. The bar staff were very slow to serve you, staff were often missing from the bar and had a lack of knowledge of what drinks they had available. To top it off I ordered a vodka and coke which came with no vodka! Drinks were very expensive - a very small Cappuccino costs 7 euros. We had an issue with the bath not draining, when the staff came to fix the problem, they removed the plug plate with a screwdriver and said to call them if we had any further issues (which we were bound to have as it happened every time you wanted a bath) - not the kind of service I would expect for a hotel costing over 300 euros a night. Cleaning staff didn’t replenish stocks of coffee and milk and when we queried this, we were told you had to ask everyday for them due to the hotel’s plastic eco policy, this seemed ridiculous to us, because if you they replenished the stocks and they weren’t used surely they could be put back into central stock? For us it sounded more like stinginess, than being eco friendly. The pool and sun lounger area was great and the local area was very nice, but if I return would look for alternative accommodation.

Partner

10/10

Exceptional

29 May 2022

Cathie

What a beautiful resort! We had a room with a panoramic view of the lake. The staff was friendly; bed comfortable.

Leisure Partner

2/10

Poor

28 Apr 2022

Jennifer

We were very disappointed - we had hoped to combine our visit to the city with a great country experience. The hotel is not set up to accommodate travellers - for example options for dining are limited to the full restaurant experience. In room breakfasts were shockingly expensive. We did not expect the 5-7 minute cab rides to the city to be 30-40 euro. Destination hotel - little flexibility for regular traveller.

Leisure Partner