Atipik Hôtel

100 reviews shown

10/10

Exceptional

14 May 2026

Sabrina

Absolutely Beautiful Property

10/10

Exceptional

13 May 2026

Beily

Everything was amazing!! Resort is updated, beautiful beach and food 10/10

Family

8/10

Excellent

09 May 2026

Robert

The Alexandra Resort is a fantastic resort. It’s small but it was easy to get to everywhere you need. The staff were wonderful, drinks were great, food was good, except the dinner. The dinner food fell short for us but the breakfast and lunch were excellent. Room was nice and spacious and Turks is just beautiful. The most turquoise water i’ve ever seen and i’ve been to tons of islands.

Partner

6/10

Pleasant

07 May 2026

Sahar

Yes, but kind of dirty/stained.

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Rachell

The entire staff are such amazing people with wonderful hearts. They made our stay amazing by making us feel welcome and as if we’re family. I would definitely recommend this resort to friends and family and will definitely be returning in the future.

Partner

8/10

Excellent

05 May 2026

Maritza de la C

We really liked the property—especially the beach. The room itself was generally excellent, though the common areas could use some maintenance considering the price point. Blue Heaven, by contrast, is a much more luxurious hotel, although the beaches are simply incomparable—Alexandra’s beach is far superior. As for customer service, it wasn't particularly good for such an expensive hotel; it felt as though the staff had no desire to work. We did, however, receive excellent service at the Fire and Ice restaurant, as well as at the bar located right next to it.

Partner

8/10

Excellent

30 Apr 2026

Monica

The room was very nice and clean. Most of the staff was nice however not overly friendly. The food was very good and the choices were great. The beach area was perfect and well kept. I would stay here again.

10/10

Exceptional

19 Apr 2026

Courtney

Room was amazing got pool, and beach views!

Partner

10/10

Exceptional

18 Apr 2026

Aris

Very organized. Everything was very accessible and easy to locate.

Family_with_children

6/10

Pleasant

18 Apr 2026

Steve

Property is dated staff is mixed super cheerfull or grumpy that you asked for something

Partner

8/10

Excellent

17 Apr 2026

Peterson

Great overall resort with an awesome staff. The resort is very welcoming and the room i stayed in was spacious enough. The view of the beach and the set up of the beach chair was perfect. The staff members were friendly and made us feel right at home. Only criticism is the lack of premium alcohol beverage and the breakfast could’ve been better. Overall had a great experience and highly recommend it.

10/10

Exceptional

13 Apr 2026

Robert

there is everything there you want or need the staff is the best I've been around and I have been a General Manager of Hotels myself

10/10

Exceptional

11 Apr 2026

Thanh

Room was clean, friendly staff, beach view is gorgeous

Family

10/10

Exceptional

09 Apr 2026

Justin Richard

Great way to stay on Grace Bay beach and not have to venture out for a restaurant each day. Both kids 12/13 love the place.

Family_with_children

6/10

Pleasant

04 Apr 2026

Michelle

Not the beautiful room I expected for what I paid. Staff extremely nice. Food very good. Many, many children. Pool and beach seats difficult to get.

Partner

10/10

Exceptional

04 Apr 2026

Jasna

The room is renovated, very spacious, stuff nice, especially Tasha. Beach is exceptional. This is perfect for family vacation.

8/10

Excellent

04 Apr 2026

Asif

Yes everything was great

Family_with_children

10/10

Exceptional

26 Mar 2026

Denise

We had a Deluxe suite garden room and it was lovely and very clean. We overlooked the garden and pool but we could also see part of the beach & ocean. Whoever cleaned our room daily done an excellent job!!

Partner

8/10

Excellent

26 Mar 2026

paul

Staff was great, rooms were clean. The beach was amazing and the tours were worth every penny.

Partner

10/10

Exceptional

25 Mar 2026

Mohamed

Beautiful hotel great view rooms are clean and up-to-date. Staff was very friendly and drinks were always flowing nicely.

8/10

Excellent

24 Mar 2026

Susan Dovell

Need to consider other people that cannot get into a lounge chair. Chairs are needed around the pool as well. I heard other people also saying something about how nice it would be to have chairs as an option.

Partner

8/10

Excellent

23 Mar 2026

Chantal

Spacious, clean room overlooking the pool. Seal in the door broken so a lot of whistle-howl from the wind but other than that fantastic. Staff for the most part exceptional and fantastic food both at the Black Rock and Fish Deck Restaurant. Loved the option of using the sister Resort Blu Haven! Most amazing of course is the location; allowing for endless walks in both directions along the gorgeous beach of Grace Bay.

Self

10/10

Exceptional

23 Mar 2026

Johanna Hazel

Better communication

Family

8/10

Excellent

21 Mar 2026

Mary

Pros: Very nice rooms with a kitchenette and lots of space, all rooms had a patio or balcony, restaurants for dinner were very good, good drinks with a generous amount of alcohol. The resort is close to shopping areas.

Cons: Many of the staff members were unfriendly, breakfast buffet food was lukewarm at best, not many covered areas in case of rain, which we unfortunately experienced.

Partner

10/10

Exceptional

15 Mar 2026

Maura

Our room and view was amazing. Grace Bay beach is probably the nicest beach I've ever been to. The food at Alexandra was good - not amazing - but the staff was so kind, friendly - I can't say enough about how great they were.

Partner

6/10

Pleasant

09 Mar 2026

Barbara

We had a two bedroom suite. However, in the one bedroom with two beds, there was only one lamp for reading.

The air conditioning was slow to respond to new request requested temperatures.

Other than these two disappointments, the rooms were good.

The staff, generally, was very friendly and helpful.

Family

10/10

Exceptional

08 Mar 2026

Timothy

The studio garden view room has a good beach view from the higher floors. Beautiful!!! Perfect size room for just two travelers.

10/10

Exceptional

06 Mar 2026

Edward

Very friendly and welcoming staff. Spacious resort with no overcrowding. Plenty of activities and great dining options. Beautiful section of beach with an ample supply of loungers. Do note that the beds are very firm!

8/10

Excellent

05 Mar 2026

Kerlin

Partial ocean view from our room the ground level was nice with private patio

Partner

10/10

Exceptional

04 Mar 2026

Brian

We stayed at The Alexandra for one night before checking into Beaches Turks & Caicos next door, and it ended up being the perfect place for our family. Our suite was a one-bedroom with a king bed and a sleeper sofa for our kids, plus a kitchen and a balcony with beautiful ocean and pool views. The room was clean, comfortable, and had plenty of space for the four of us.

Even though our stay was short, we enjoyed the all-inclusive food and drinks for lunch, dinner, and breakfast, and everything we had was good. The beach was absolutely gorgeous (as you’d expect in Turks & Caicos), and the location right next to Beaches made our transition to the next resort incredibly easy.

For a short stay, it was exactly what we needed—comfortable accommodations, great views, friendly service, and a beautiful beachfront setting. We would definitely consider staying here again.

Family_with_children

10/10

Exceptional

03 Mar 2026

Susan

Everything was beautiful. They could use a few more chairs at the pool

10/10

Exceptional

02 Mar 2026

Cheryl

Large room with attached bedroom & bathroom. Balcony with table & chairs overlooking beach & ocean. Thorough daily cleaning & restocking. All employees were extremely friendly and helpful. Would definitely book again.
PS: the best 8oz tenderloin I have ever had- and I live in beef country! (Nebraska)

Family

10/10

Exceptional

23 Feb 2026

Adriana

Staff was wonderful !

Family

6/10

Pleasant

22 Feb 2026

Ahab

Limited variety of food in the main buffet

10/10

Exceptional

12 Feb 2026

Elizabeth

The staff were fantastic and did everything to make sure we had a lovely time. The room was spotless, very spacious and with a beautiful view of the sea.

Leisure Family

6/10

Pleasant

09 Feb 2026

Ronald

The beach was absolutely amazing! We did get bitten up pretty bad by sand fleas, so I recommend bringing bug spray. The room and premises were very clean. Most of the staff were not very friendly or helpful. Food was mostly good, but the number of restaurants they list is decieving because there are only 3 spots and they alternate what days they are open and change the name depending on what time of day it is (i.e. the Aso Grille for lunch becomes the Black Rock Restaurant for dinner). There is only 1 option for breakfast. I did get food poisoning from Black Rock probably due to using a literal rock to serve the food on. I was also burned several times by sizzling juices on a rock that seemed far too hot for far too long. There were several other parties who had 1 or 2 members who seemed to have symptoms of food poisoning during their stay as well. I will try another resort on Grace Bay Beach next time I go to Turks and Caicos because it truly is the best beach I've ever seen.

Leisure Friends

8/10

Excellent

08 Feb 2026

Carol

Nice time with a group of 14!

10/10

Exceptional

29 Jan 2026

Kimberly

Clean. Kind staff. Fantastic food.

8/10

Excellent

28 Jan 2026

naveed

The room was spotless and the staff was courteous. We had a delay in getting a room but the staff was apologetic and sent us fruit and cheese plate to our room.

The food at the resort was very good.

The only issue is that for the price you pay for this all inclusive the service and the resort does not measure up. I think for the same price point a more luxurious experience can be had at other resorts and at other Caribbean destinations.

Overall it was a great stay but not worth the price that we paid.

Leisure Family

10/10

Exceptional

28 Jan 2026

Guntram

Staff was great especially KJ at front desk, Cherline in dining areas, Farrah at the beach bar. Plus special thanks to Brown for a few late night necessities. Property very well kept and clean. Also Anne cooks great jerk chicken at the beach.

10/10

Exceptional

21 Jan 2026

chrissie

Room was extremely clean. Grounds kept nice. Beach and pool very clean. Staff was friendly !!!!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Edelis

Loved our stay here! Highly recommend it!

Leisure Partner

10/10

Exceptional

20 Jan 2026

Zulma

I had a such an amazing time at this lovely beach front resort we stayed at 4 night's and 5 days. The resort was nice with a garden view with partially beach view. The had great amenities to enjoy along with different food selections from different restaurants to choose which was great! They also have a sister hotel to use amenities and restaurants as well. You do have to travel with shuttle to sister hotel about 10 minute drive. Shout the staff team Skyers, Mary Chryss, Garnell, Lettuce they were truly so amazing along with everyone else I did not get to mention. Thank you again for everything.

Leisure Friends

6/10

Pleasant

16 Jan 2026

Tridney

Resort is boring nothing really going on power outage for a few hours

10/10

Exceptional

13 Jan 2026

Ashley

What stood out was how clean out rooms were, and the staff was excellent!, especially the staff for the activites, they made our trip memorable, Shaq and Barbie were amazing

Leisure Partner

8/10

Excellent

28 Dec 2025

Staff are very nice and helpful. Room was clean

6/10

Pleasant

27 Dec 2025

Ingrid

n/a

Leisure Family

10/10

Exceptional

22 Dec 2025

Stacey

THE best!!! The Alexandria was everything and more for our family of four (college age kids). The aura is everything and it is a place young families, newly coupled, singles, orders and Youngers can enjoy everything the Turks & Caicos has to offer. It was busy enough to feel festive but, we never lacked the ability to find a seat and place for our entire family. Each day is topped off by an incredible view of the Turk's, on fire, sunsets!

The room was newly redone, clean and appropriate with one bedroom and adequate pullout/rollout options... rooms were redone and pretty. Spacious balcony with full dining AND lounge seating with exquisite view of the ocean-- completely worth the extra.

Food was UNBELIEVABLE-- all buffets, restaurants, bbq's were restaurant quality and plentiful, beyond belief. Drinks and liquor over-flowed from coffee bars, smoothie banquets, bars on beach, on resort and in pool... nothing we asked for they didn't serve-- had specialty drinks and all of our hometown favs, as well. Food was available all times and all days for the taking and enjoying.

Staff was so kind and accommodating, at every turn-- we wanted for nothing and requests were always met with expedient and positive response.

There are not enough words to convey how extraordinary The Alexandria Resort is... its access to The Blue Haven is such an added bonus and a great escape to another impressive, accommodating resort. Thank you, The Alexandria... We will be back!!!

Leisure Family

10/10

Exceptional

20 Dec 2025

Catherine

Very nice place. Will go back again

Partner

10/10

Exceptional

19 Dec 2025

Lakeisha

Amazing resort, amazing staff. I absolutely loved it

Leisure Family

4/10

Poor

11 Dec 2025

Lea

I will start by saying the only reason I am giving this 2 stars is because of their sister property Blue Haven. I wish we had stayed there instead. Blue Haven was magnificent - friendly staff- beautiful grounds and amazing food.
I will start by our first night there. Our room was on the ground floor right next to their entertainment. It was so loud that the walls were vibrating. With 2 toddlers it was impossible to get them to sleep. We asked to change rooms to a more quiet part of the property. They were kind enough to show us another room. When we walked into the room there were 2 employees sitting in there in the dark. No explanation was given. The staff member who was showing us the room said he’d make sure room was checked and cleaned before we moved in the following morning. Fast forward- next morning they tell us that room isn’t available. After repeating we were told that room was confirmed they agreed to give us that room. When we walked in with all of our luggage- we found open half empty beverages in our refrigerator. Not only that there were no amenities. No soap- paper towels or sponges in the kitchen. Closets had no hangers. No pillows or blankets for the pull out bed.
I will move onto the food.. It was terrible- hard to find anything we could enjoy. We thought they had several restaurants. They have one outdoor restaurant and they change the name to whatever meal is going to be served. No kids club-no trampoline in water. No toys for kids. DONT GO

Leisure Family_with_children

6/10

Pleasant

11 Dec 2025

Elizabeth

Bed in room was like a cardboard box, the property overall is outdated. The breakfast area is not nice. All outdated. Food is okay but not great. Drink options are terrible. Well liquor and mixed with sweet garbage. The sister property is new but has a man made beach in a marina.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Stephanie

The staff were wonderful and the resort was beautiful!!

Leisure Partner

10/10

Exceptional

30 Nov 2025

Sukhbir

Room was good and comfortable nice resort

Leisure Family

10/10

Exceptional

27 Nov 2025

Nataliya

Loved staying in this resort. The food is excellent, especially all the restaurant. The staff is super friendly and nice. Everything is excellent! The beach is awesome, feels like heaven. Highly recommend!!

Leisure Family

10/10

Exceptional

27 Nov 2025

Richard

Was very clean and staff is amazing best hospitality and value for the money

Leisure Partner

10/10

Exceptional

25 Nov 2025

Linda

The staff at all levels were courteous. The rooms were stocked dailey. The food choices were very good for an all inclusive with speciality night restaurants. At this resort and the Blue Haven. This is my third time at this resort and they are updating the rooms which was nicely done. The Fish deck restaurant was a great by being remodeled and an improved menu and excellent wait staff.

Leisure Partner

8/10

Excellent

24 Nov 2025

Patricia

Overall the stay at Alexandria was very good. Our room stood out with a kitchen, one and a half baths, bedroom and a large balcony. Best of all it had a washer and dryer. No more wet bathing suits hanging around. The staff was friendly and the food tasted good, although with limited menus. They need to work on their deserts. Unfortunately, they require you to wear a non removable wrist band with a miniature key card attached. I still can’t fathom why they can’t come up with something better than that because it’s so uncomfortable. The beach here of course is great and is wider here than some other resorts on Grace bay. Definitely would come back.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Domenic

Our room was large, well located and clean

The staff were courteous, pleasant and made us feel welcome

The amenities were very good; food was excellent

10/10

Exceptional

19 Nov 2025

Angela

My room was newly renovated, and it was just perfect spacious and very clean

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

Ryan

We had the best stay ever and we will definitely be back! Tash, Barbie, and Shaq were rockstars and helped make our experience so fun.

Leisure Partner

8/10

Excellent

01 Nov 2025

Marci

Stayed in a one bedroom Suite, room was beautiful, loved the two balconies, view was amazing out to the ocean (even for non-oceanfront). One thing missing was a hot tub. Loved having bikes to ride down to Salt Mill area. Took the shuttle up to Blue Haven twice for dinner at Fire & Ice. Staff were great, dealing with hurricane/tropical storm warnings, preparing guests with food on hand and answering any questions. Great place, would stay again.

Leisure Partner

10/10

Exceptional

29 Oct 2025

Dave

Marjorie was awesome, cadet,Gloria,Skyier, are only a few of the amazing team members that made our stay unforgettable. What an amazing stay again, third time for us.

10/10

Exceptional

28 Oct 2025

Samuel

Staff were all super friendly and welcoming. Beach access was great and plenty of beach chairs. Most amazing views ever!

Leisure Partner

10/10

Exceptional

26 Oct 2025

Lisa

I have stayed at Alexandra beach resort 3 times in the last 5 years. This has been by far the best stay. The rooms have been updated, the food was five- star and every staff member we came into contact with was kind, responsive, professional and genuine. Whatever has been put in place for training and amenities is really evident. We will be back!

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

Annette

Small resort with a ton of amenities for all ages. The staff made our stay wonderful. Each person we met was friendly and went out of their way to make sure we were enjoying our vacation. Special mention for Marjorie’s who seemed to be everywhere at once armed with a smile that never quit. She was amazing! Visit to Blue Haven convinced us that we need to return to Turks and Caicos to Alexandra and Blue Haven!

10/10

Exceptional

24 Oct 2025

Nasif

The staff were really helpful and very friendly. Customised service. Food options were goods. Access to blue haven is a bonus and enjoyed it. You must go to SLYVE for her jerk chicken and rice GOAT!!!

Leisure Partner

10/10

Exceptional

30 Aug 2025

Kristen

My family and I had the best time! Loved everything about this resort…the updated spacious rooms, the view, the food was delish, and every single employee was amazing and so accommodating! Highly recommend!

Leisure Family

10/10

Exceptional

29 Aug 2025

Eena

Super safe and friendly resort/staff. Amazing all inclusive experience. Highly recommend!

Leisure Self

10/10

Exceptional

28 Aug 2025

Madison

Great!!

10/10

Exceptional

27 Aug 2025

Annesia

Solo bday trip and Mustafa along with the other staff were welcoming and very pleasant. Food was great, drinks on point, sister property Blue Haven had amazing aesthetics just beautiful and there infinity pool OMG. I’ll definitely be returning soon!!!

Leisure Self

8/10

Excellent

24 Aug 2025

Devin

Quaint resort. Decent food. Nice staff.

10/10

Exceptional

21 Aug 2025

Christine

Loved it!

Leisure

10/10

Exceptional

21 Aug 2025

DOMINIQUE

The staff , food, and resort is amazing

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

cathy

The resort is beautiful, and the beach is PERFERCT! Make sure you eat at the jerk chicken hut, see Sylvie, best lunch ever!! Had lunch 3 times in the week we were there. The food varieties for all the meals are good. Nice touch is the day before you leave the office calls to arrange transportation to the airport if you need it. Rooms are clean and comfortable. Nice entertainment on the beach and in the evening. Even a beautiful pool, if you can force yourself out of the water on that breathtaking beach. Great vacation place!!

Leisure Partner

4/10

Poor

17 Aug 2025

anas

I like the water / beach front.

Staff were so rude.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Lana

The beach is amazing. Having a sister property access is nice. Dinner reservations fill up quick so plan to make them ahead of time.

Leisure Partner

6/10

Pleasant

01 Aug 2025

Agatha

The rooms were nice. Nothing too fancy. The staff cleaned our room daily. The food was mediocre, again nothing crazy that stuck out. Resort also had very few options to choose from when it came to dining. Prior to going we did our research and thought more would be available to us but it truly is just the deck restaurant. There was a handful of nice staff but then other than that we felt we were being a hassle when asking for things- more than not the staff was not friendly. The water and sand were absolutely breath taking. It was a once in a lifetime trip; I would not go back. Mind you, it is soooooo expensive.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Marisa

There was not enough food options. Pool was so dirty

Leisure Family

6/10

Pleasant

25 Jul 2025

Gerardo

The rooms are a little outdated some of the staff are not the nicest

Leisure

10/10

Exceptional

21 Jul 2025

Verified traveler

Alexandra Resort has a cozy and contemporary feeling to it. Every employee we encountered was professional and personable. My husband and I relaxed and had an excellent time. When we wanted to mingle that had games and DJ events at night. Over all we enjoyed ourselves and will return.

Partner

10/10

Exceptional

13 Jul 2025

Claudia

Beautiful beach, food was amazing. Loved our stay

Leisure Partner

10/10

Exceptional

09 Jul 2025

CARLOS

Excellent

8/10

Excellent

06 Jul 2025

Rehanna

We had such a great time at Alexandra, being able to visit their sister resort Blue Haven was a big plus. You could go on the beach at any time and there were tons of chairs and umbrellas not to mention the water was absolutely gorgeous. Knocked a star because one night we got left at Blue Haven, we waited for the last shuttle that apparently left before it’s scheduled time. The Blue Haven staff was kind enough to order us a taxi and Alexandra covered the cost. We’re a young couple so the only other downside is that there were lots of families with younger kids, which is fine but definitely do an adults only resort if you’re going for a more romantic vibe. I’d also say that the cleanliness of the beach/beach chairs and pool area was a bit lacking. There were some times we couldn’t even find towels but there were a bunch of used ones scattered all over the beach chairs along with empty cups. There’s a bunch of water sports available that are included in the price like kayaking, snorkeling, and others (which you can do at no extra cost at both locations). The food was an absolute 10/10 (you have to go to Irie Bites by the beach for some incredible Caribbean food - (I believe the woman that severed us was Ms. Sylvie, she was so kind and omg can she cook!!!) I don’t think we had anything that we didn’t like and the staff was incredibly helpful and friendly - the hospitality was the best I’ve experienced while traveling.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Lee

Latoya and the staff were amazing we celebrated our 20th anniversary and it could not have been better !!!! Thank you LATOYA !!!

Leisure

10/10

Exceptional

29 Jun 2025

Henry

Had an amazing stay. I cannot wait to go back.

Leisure Partner

8/10

Excellent

28 Jun 2025

Zakiye

Overall it was a great girls trip, the beach was everything! The resort was okay- needs some updating. The staff weren’t very friendly- definitely would recommended a customer service class for all staff. We’re spending a lot of money at your resort so yes, we’re expecting the best. I would also like to see more adult friendly entertainment- like a DJ playing all day while guest are enjoying the beach and pool. We also had an issue with the AC in our room- no resolution for 2 nights and the Managment team has yet to call me regardless of the 5 attempts to connect with a manager-again, customer service work is needed. When you’re spending $1200 a night you’re expecting to sleep comfortably with AC!

Leisure Friends

10/10

Exceptional

17 Jun 2025

Kody

Amazing beach and the staff were friendly and great! Fun activities everyday and lots of stuff to do.

Partner

10/10

Exceptional

15 Jun 2025

Brian

Alexandra was a very nice all-inclusive. Food decent to good. Coconut bar had excellent bar tenders in Skyers, Kaelin, and Milton (?). Beach was wonderful. Worth the trip.

Leisure Partner

10/10

Exceptional

05 Jun 2025

Dalia

We loved everything about the property. Very friendly staff. The resort is well kept. The beach is the most beautiful beach we ever saw.

Leisure

10/10

Exceptional

27 May 2025

Nikki

Absolutely the best place to stay! We went for our honeymoon and had such an amazing time. Staff was so incredible and friendly! We enjoyed Saturday especially when local vendors came in. The food was amazing and we got to try so many new things. Blue haven was very underwhelming and we didn’t have access to Salt after taking the shuttle over there. But didn’t let it ruin our time! We actually cancel our fire and ice reservation so we could spend our last night at Alexandra. Entertainment was great and loved the activities on the beach. We cannot wait to come back!!!

10/10

Exceptional

22 May 2025

Paola

We love this hotel, it is so practical, everything is near, the beach is the most beautiful I ever seen, and the staff is so respectful and nice. I will definitely come back!

Leisure Partner

10/10

Exceptional

22 May 2025

Elena

Great choice for all inclusive. Their sister property is also very beautiful. The beach service was wonderful! We were able to enjoy full days on the beach and only dipped in the pool once. The “food trucks” were our favorite for lunch and midday snacks. Also the liquor choices were all good. We’re from TX and loved that they had Tito’s!! Definitely make it a point to go to Noah’s Ark. Our boat day with Island Vibes was the most memorable.

Leisure Friends

8/10

Excellent

20 May 2025

Mary

Beautiful resort. We One of the best all inclusives we have been to. The staff was very friendly. The food was good. It was close to the airport. My only complaint is that I communicated with the hotel in advance about

6/10

Pleasant

19 May 2025

Amanda

I wanted to give this resort more stars but unfortunately I could not. The island itself is unbelievable.

The entertainment staff, guest services, beach staff, restaurant staff are all some of the best people I have ever met in my life. We will never forget how incredible these particular staff members were especially Tash and Barbie.

The resort is still believe but a little run down. Our room was very spacious which we loved but it needed some TLC even though it stated just renovated. Cleaning needs to be a little more in depth prior to check ins.

The grounds were very dry and unkept. You can’t walk through the grass as they are covered in fire ants. The kids area needs updating. A basic trampoline and outdated plastic play slide etc.

The pool is amazing but not cleaned throughout the day. There is alot of leaves floating around etc. The pool lounge floats are all torn up and dirty.

The drinks were OK. The food was delicious. The street festival is definitely the best experience of it all.

There is no way to eliminate housekeeping from coming into your room. No privacy door hanger or button to say do not enter.

We were often told throughout our stay that they loved our outfits etc and everyone kept asking us which room are you in. We kept our valuables in the safe the entire time. My husband packed us up on our last day and went down to grab breakfast. He called and had the bell man grab our bags so we could enjoy some more of the beach before we left.

10/10

Exceptional

12 May 2025

Keya

Love it

Business_and_leisure Family

10/10

Exceptional

08 May 2025

Jordan

Bartenders were super friendly and great, restaurant areas the staff seemed unhappy and rude, food was not the best.

Leisure Friends

4/10

Poor

05 May 2025

Demys

Overpriced hotel, not worth the money. In general Turks and Caicos is overpriced fame not worth the money. They don’t even have a decent airport.

Leisure Family

2/10

Poor

18 Apr 2025

Sarah

Staff so bad. Annoyed when you asked them anything. Barley acknowledged you. Asked for a coffee just walked away. Ignored a lot.
-Staff arguing with each other almost daily. Breakfast- they yelled to one staff member “that’s your job just do it”. Bar- yelling at each other. Staff member making Phone call so loud while cussing. Beach guys yelling at each other across the beach several times.
-Sat at table for my reservation for 20 mins before anyone came to it to take my drink order or bring bread.
-30 mins to just get nachos, restaurant half full. Then they came with jalapeños when I asked for none. No one refilled my drink.
-Took hand towels and wash cloths (even though I kept them hanging on the towel bars) and forgot to replace them
-Canceled my dinner reservation one night because the restaurant was going to be closed, even though I made the reservation three days before and couldn’t get me a reservation anywhere else including the sister resort.
-No where to sit it the shade or sun for that matter if it’s not on a beach chair or pool chair.
-Bathrooms gross and only 2
- Eggs Benedict cold even though they were in one of those heated containers for the buffet.
-40 mins for a pizza. Came back at 40 minutes and the pizza was not there.
-Loud dj on the beach with same 90s playlist every day
-Omelet woman used her bare hands to grab each ingredients put in omelet
-2pm out of towels both beach and pool and just said then we’re out. Couldn’t get a towel.

Leisure Self

8/10

Excellent

18 Apr 2025

marsha

Some more dining options and menu variations would be great but overall the food and drinks were good.

Leisure Family_with_children