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Hotel Casa Francisco Cuernavaca
Cuernavaca · Mexico
Coronel Ahumada 203, Col. Lomas del Mirador, 203View location
8.6/10Excellent1,001 Reviews
Cleanliness9.0/10 9.0
Service8.4/10 8.4
Comfort8.8/10 8.8
Condition8.6/10 8.6
Amenities8.2/10 8.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Casa Francisco Cuernavaca
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. Additional amenities at this Beaux Arts hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy international cuisine at Primavera, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily.
Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Cuernavaca?
This hotel has 1184 square feet (110 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite. Make yourself at home in one of the 100 air-conditioned rooms featuring LED televisions. Your pillowtop bed comes with down comforters and premium bedding.
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Rooms have private balconies or patios. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Distances are displayed to the nearest 0. 1 mile and kilometer. Teopanzolco Archaeological Zone - 1.
5 km / 0. 9 mi- Juan Soriano Museum - 2. 2 km / 1. 3 mi- Forum Cuernavaca - 2. 4 km / 1. 5 mi- Ethnobotanical Garden and Museum of Traditional and Herbal Medicine - 2. 4 km / 1. 5 mi- Plaza de Armas - 2.
5 km / 1. 5 mi- Cuauhnahuac Regional Museum - 2. 5 km / 1. 6 mi- Juarez Garden - 2. 6 km / 1. 6 mi- Artisanal Market - 2. 6 km / 1. 6 mi- Jardín Juárez - 2. 6 km / 1.
6 mi- Palacio de Gobierno - 2. 7 km / 1. 7 mi- MMAPO Morelense Folk Art Museum - 2. 8 km / 1. 7 mi- Recinto de la Catedral - 2. 9 km / 1. 8 mi- Robert Brady Museum - 3 km / 1.
With a stay at Casa Francisco Cuernavaca, you'll be centrally located in Cuernavaca, within a 5-minute drive of Cuernavaca Cathedral and Chapultepec Ecological Park.
This family-friendly hotel is 1.4 mi (2.2 km) from Juan Soriano Museum and 1.4 mi (2.3 km) from Ethnobotanical Garden and Museum of Traditional and Herbal Medicine. Make yourself at home in one of the 100 air-conditioned rooms featuring LED televisions.
Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Cuernavaca? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Private host property
Pets not allowed
Important information
-
You need to know
- Pool access available from 8:00 AM to 8:00 PM.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Breakfast is not included in breakfast rates for children ages 0-11 who share existing bedding with a parent, and can be requested onsite for the listed child breakfast fee.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 160 for children
- Early check-in fee: MXN 400 (subject to availability)
- Late check-out fee: MXN 500 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Chapultepec Ecological Park
0.9 km / 0.6 mi
Teopanzolco Archaeological Zone
1.5 km / 1 mi
Juan Soriano Museum
2.1 km / 1.3 mi
Forum Cuernavaca
2.4 km / 1.5 mi
Plaza de Armas
2.5 km / 1.5 mi
Cuauhnahuac Regional Museum
2.5 km / 1.6 mi
Plaza Cuernavaca
2.6 km / 1.6 mi
Juarez Garden
2.6 km / 1.6 mi
Artisanal Market
2.6 km / 1.6 mi
Ethnobotanical Garden and Museum of Traditional and Herbal Medicine
2.7 km / 1.7 mi
Palacio de Gobierno
2.7 km / 1.7 mi
MMAPO Morelense Folk Art Museum
2.8 km / 1.7 mi
Recinto de la Catedral
2.9 km / 1.8 mi
Robert Brady Museum
3 km / 1.8 mi
Museum of the City of Cuernavaca
3.1 km / 1.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2015
- Total number of rooms: 100
- Number of floors (main building): 3
- Junior suites: 2
- Suites: 3
- Executive rooms: 28
- Superior rooms: 50
- Accessible rooms: 1
- hotel
- American Express
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- Visa
Show 85 more facilities & services
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Harbour
- Beach
- Golf course
- Entertainment Area
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Car hireExtra charge
- Transfer serviceExtra charge
- Secure parking
- Valet parking
- Airport ShuttleExtra charge
- Room service
- Laundry service
- LaunderetteExtra charge
- Medical serviceExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Garden
- Terrace
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Banquet hall
- Conference room
- Meeting room: 2
- ProjectorExtra charge
- Photocopier
- Business centre
- Audio-visual equipment rentalExtra charge
- Indoor freshwater pool
- Outdoor freshwater pool
- Outdoor heated pool: 2
- Children’s swimming area
- Sun loungers
- Parasols
- Children playground
- Kids’ club
- TV lounge
- Game room
- Hairdressing salonExtra charge
- Breakfast
- Breakfast served to the tableExtra charge
- Continental breakfast
- Breakfast a la carte
- Buffet lunchExtra charge
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Breakfast and dinnerExtra charge
- Snacks
- LGTBIQ friendly
- Children get free accommodation, meals payable on the spot
- Deposit on arrival
- Early Check-inExtra charge
- Early departureExtra charge
- Identification card at arrival
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
QUADRUPLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: QUA.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE EXECUTIVEQUADRUPLE • EXECUTIVEQUA.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
QUADRUPLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
SUITE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE POOL VIEW KING BEDSUITE • POOL VIEW KING BEDSUI.KG-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
SUITE POOL VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE SUPERIOR POOL VIEWQUADRUPLE • SUPERIOR POOL VIEWQUA.SU-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR POOL VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
QUADRUPLE SUPERIOR POOL VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: QUA.SU-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIORSUI.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE EXECUTIVEJUNIOR SUITE • EXECUTIVEJSU.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
JUNIOR SUITE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: JSU.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE POOL VIEW KING BEDJUNIOR SUITE • POOL VIEW KING BEDJSU.KG-VP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Casa Francisco Cuernavaca
JUNIOR SUITE POOL VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- POOL VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG-VP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Casa Francisco Cuernavaca
100
reviews shown
Jermaine
The hotel was really nice, clean and ideal for family with mobility issues. We def would stay again and again here. There were ramps, car pick up, drop offs that made it easy to get in and out of the property incl access to the restaurant and pool areas without the use of a lot of stairs. Our rooms on the 1st flr & 2nd was near the pool. The grounds were well maintained, manicured lawn and trees. The front desk staff, waiter staff, grounds, cleaning staff said greetings and accommodated our room needs. The porters are the winners here for service, they were gracious, helpful and social, greeting us esp at night upon return when property gates were closed. There was a great band playing at the hotel restaurant, but had to cut their set short due to rainstorm that flooded some areas, incredible crew was in motion to remove water from ceramic floors. The pools looked refreshing, saw others enjoying the pool all day long. The hotel was within a short distance of city attractions and events. The on site restaurant was lively, tv, music and bar with great customer service, the food was yummy. Our only two minor concerns were room sinks had faucet sprayers splashing water all over you when in use. The other is the room keycard easily becomes demagnetized if left near your wallet or cell phone, which the front staff stated could happen at check in, we didn’t believe it would be so easy to do, it happened for us twice, but front staff reprogrammed them courteously, no attitude.
Julie
Great location and beautiful hotel-my family and I stay here each time we visit Cuernavaca typically 2-3 times per year renting multiple rooms - overall it is a decent hotel and perfect location for us but here are some cons or more feedback about my experience: most front desk workers not too friendly, you only get 2 small bottles of water your first night stay nothing more if you are staying additional nights (This should be complimentary each night stay) Digital key system for rooms can be tricky-key system needs updating. Executive side rooms are more expensive but worth it and the groundskeeping is beautiful however the very nice pool on the executive side gets very crowded from the entire hotel - would be nice if the executive pool could be limited to executive room guests. I would recommend this hotel.
Deni
Pros were the amenities and the on site restaurant however this place is very run down and not at all like the pictures. The front desk staff was a bit rude upon check in. I would not recommend this establishment.
Denise
Do Not Recommend this hotel. Only toiletries is shampoo and a soap. Showers have no doors, water everywhere. No hand soap. Air conditioner and fan didn’t work. We asked the front desk and the front desk guy said he will send someone to look at it and no one showed up. And food from restaurant was not good. Plus we were barely paying the server and he made it clear that the tip has to be 10%. We were not leaving yet and him stating that was inappropriate. We never leave without giving a tip but honestly this place doesn’t deserve it.
Enrique
Services and the food
Oscar
Service is slow, room conditions average no hot water in shower TV malfunction AC noisy etc.
Tiffany
The AC was not working at all as well as the fridge . Those days we were at 90 degrees. I called the front desk for assistance and they never fixed it . The beds are really hard to sleep in ( mattress) and no elevator so prepare to hike with your luggage bags
Blanca Dalia Del
all good with the accommodation, in is a nice place to stay
Leslie
Estuvimos poco tiempo, pero fue muy buena experiencia. Seguro regresaremos
Nataly
Yes it was
Miguel Angel
Todo excelente en estas áreas.
Jorge
La habitación excelente, my amplia y muy limpia. Sólo que sus areas verdes estan muy limitadas.
LUZ E
Solo que el Internet es Pésimo. Y para algunos trabajos que había que mandar a mi oficina tardaba bastante tiempo.
Pos favor soluciones ese aspecto.
Pos favor soluciones ese aspecto.
JOSE MARIA
Clean room, it all working well
Pablo
Laundry was very clean, did not use the gym
Dayan
The room was clean and spacious.
Christopher
I have stayed at this hotel many times. They have always honoured my VIP status. This time they didn't. Put me on the outdated side. No fridge, no coffee maker. No drinking water supplied. Towels with holes in them. Dirty walls. Balcony screen door latch was badly rusted. Noisy room near kitchen. There were rooms available on the upgraded side of the hotel. They were available online. They would not honour my VIP status for the first time. This time I paid the most I ever have at this hotel. Will never stay here again. Don't recommend it.
Pablo
Room was spotless and everything else was excellent
Alejandro Gómez
Muy limpio y con lo necesario
Enrique
Have trouble with one of service desk employees my refrigerator didn’t work and give me no answer only excuses. Great employees service, Leon margaritas Julio guadalupe
Concepcion
Evrything was great
Ari
Las bebidas de cortesía son un chiste. El desayuno de malo a regular, muy raquítico y sin avisar, cobran el pan dulce que ofrecen. Realmente a bajado mucho en relación a años anteriores. Antes el bufete era muy bueno. El staff es lo único que los salva
Jonathan
Clean rooms, all staff friendly (one grumpy male on front desk one time during 2 week stay), but front desk, restaurant, cleaning staff and grounds people all generally very friendly. Some Towels wearing thin, wifi in rooms was slow. Food & atmosphere at restaurant was good, grounds were well kept and great for families and groups.
Jorge Alberto
Si pagas desayuno y llevas niños no está incluido, y el agua de la alberca muy fría no está climatizada
Fernando
No me vuelvo a quedar con ustedes.
Tienen un pésimo servicio y trato al cliente.
Desde el valet parking hasta la gerente. Terrible experiencia. Iba con mi familia.
A esta fecha ni siquiera me han mandando mis facturas.
Tienen un pésimo servicio y trato al cliente.
Desde el valet parking hasta la gerente. Terrible experiencia. Iba con mi familia.
A esta fecha ni siquiera me han mandando mis facturas.
Jonathan
Clean rooms friendly staff, good amenities. Ideal for Families.
Margarita
Las personas de la recepción no fueron amables. Los cuartos son muy ruidosos. El desayuno no estuvo rico. No nos ayudaron con las maletas y somos adultos mayores
Maria Guadalupe
Si
Saraluz
Air conditioner was ok, unfortunately ever time you left room everything (including refrigerator & air conditioner. The tub was very slippery, it would have been good if there was a tub mat. Youvould not keep any cold in frig.
Alejandro
The location was great and the hotel was great as well.
Alejandra
Very good for the price. And loved that it’s close to the beautiful Chapultepec park —a wonderful place to start the day with a walk or jog.
Juan Antonio
Excelente atención y cuartos muy limpios gracias !
Todo muy bien lo conozco hace años y siempre me quedo con ustedes , la atención de su personal, más que excelente, los cuartos muy limpios, las instalaciones muy confortables, la hubicacion excelente, las albercas miy bien aclimatisadas
Marco
Muy bueno. Gracias
Cesar
Buena opción
Cómodo y limpio
Raul
With the exception of one of the guys at the check-in Sense to me like you work in the night shift everybody else was friendly except him
Luis Alberto
Friendly staff beautiful beautiful garden , landscape beautiful flowers plants
Alejandra
Centrally located
Consuelo
Property 4 stars front desk ladies 5 stars they are very friendly, nice, very helpful specially Gavy and Isela
Leticia
Casa Francisco Hotel fue súper agradable, Fue nuestra primer vez en Cuernavaca, El hotel es tranquilo, y nos sentimos agusto y Leo muy atento siempre nos ayudó con cuál quier pregunta y Natasha muy amable y Gabby siempre con una sonrisa y muy atenta con cual quiere pregunta Great Customer Service .. Muchas gracias y Un día regresaremos otra vez .. y Housekeeping siempre tuvo atento de nuestro cuarto
Soraya
No cuidan los detalles
Entrando a la habitacion, el lavabo estaba sucio, como si hubieran sacudido una jerga.afuera de la habitacion estuvo siempre estacionado un carrito de limpieza; igual saliendo hay una lona hacia el muro de la propiedad contigua, sucia y colgando. Por el balcón se ve otra propiedad que usan como estacionamiento que es como un tiradero de basura. Hay sillas, mesas, garrafones vacios, basura, desechos, un tendedero, esta anegado, una verdadera verguenza. La habitación muy cómoda pero una lástima que no cuiden esos otros detalles al rededor
Jorge
It was fantastic!
Enrique
Everything was excellent thank the following employee Eduardo Cabrera, Manuel segura,Leon maya. Guadalupe López. Margarita, Charlie . Lic Rojo, Domingo Ríos this people make me and family a vacation to remember
Michelle
.
Nora maria
Bonito hotel. Limpieza y comodidad excelente
javier
Todo muy bien, el hotel muy cómodo y limpio, la gente de recepción no es muy amable pero fuera de eso todo perfecto
Natali
Ok
Krzysztof
Vert friendly staff
Frida
el gimnasio solo sirve una caminadora de las dos y no hay aire acondicionado, pero los que te reciben son súper amables, los cuartos muy limpios, las áreas comunes están bien
Vicente
En general bien
En general todo bien! Salvo 2 ocasiones que abrieron nuestra puerta la persona de la limpieza que porque según le habían reportado que estaba libre la habitación! Otro aspecto en mejorar es la presión de la regadera, sale a cuenta gotas
Jorge Oscar
It's quiet, very good service and clean.
Tania
Excelente estancia, sin duda repetiría!
Lo único que se puede mejorar son los alimentos en el buffette de la mañana, pero no quiere decir que sean malos.
Lo único que se puede mejorar son los alimentos en el buffette de la mañana, pero no quiere decir que sean malos.
Laura
This property and the employees were great, very clean, beautiful and friendly place. Great for young families and couples. Unfortunately we didn't have an opportunity to try the restaurant, however it looked like they had a nice variety of food for breakfast. Our only complaint would be the water pressure in the shower was very low. If the hotel could have a detachable shower head it would be more helpful. Thank you Casa Francisco!
Fausta
There was a few
FERNANDO
El trato en Recepción dejó que desear, aunque llegamos temprano y sabíamos que se pagaba un extra por poder tomar el cuarto antes, nos ofrecieron darlo un hora antes (2 PM), pero vimos que entregaron antes a otros huéspedes, incluso una era mi hermana y les pedimos si nos podían ayudar ya que teníamos un evento a medio día y encestábamos arreglarnos. de manera poco cortes nos dijeron que el nuevo horario era a las 3 PM, lo cual nos molestó mucho, no pudimos hablar con el gerente. y aunque si nos dieron el cuarto antes, el mal rato quedó. El cuarto limpio, pero el lavabo tapado, la regadera sale muy poca agua y del aire acondicionado cae agua al piso del cuarto. Buen Buffet con excelente servicio, pero tristemente no volveríamos al hotel.
Walter
Cobraron una niña adicional a pesar de tener la habiatacion de 2 camas
Matrimoniales.
En la noche muchísimo ruido; no te permite dormir.
Cero recomendable
Matrimoniales.
En la noche muchísimo ruido; no te permite dormir.
Cero recomendable
Tatiana
The room doesn't have coffee machine. Dead bolt was broken.i don't feel safe
Jean Paul
Recomiendo este lugar para una estancia rápida, esta bien ubicado y la atención del personal es buena. El cuarto es amplio, la cama está bien y se tienen todas las amenidades necesarias. Resaltaría que no son habitaciones nuevas, tienen algunos detalles como cortinas desgastadas, caja fuerte sin funcionar, muebles viejos, etc. Nosotros pagamos por el desayuno, el cual calificaría normal. Tiene variedad de platillos, comal y fruta de temporada. Algunas cosas no estaban buenas como el café y el huevo a la mexicana. En general creo que relación precio calidad está normal.
Chris
Quiet, well maintained property
Chris
Very nice hotel.
Chris
Nice hotel, reasonably priced. Attentive staff
Gildardo
People was very friendly and the place was very clean
Enrique
Great service
Hipolito
Nice hotel
Hotels very clean service was great. My room didn't have hot water but they fixed it the day after. Food was very good . Security guard at night was cool.
Delta
Amazing customer service. They make you feel right at home.
It is a little noisy, but ok.
It is a little noisy, but ok.
arturo
The breakfast & the pool
& friendly people
& friendly people
Victor
Rooms outdated and SUPER NOISY. restaurant service deficient. No where to find drinking water after midnight.
Ricardo
Good option, some rooms needs a little more attention in cleaning and maintenence
LUZ
Excellent experience staying at this property. Very nice staff, clean and comfortable accommodations. The food at the restaurant was very good.
MIREYA
Muy a gusto, la comida es deliciosa y el personal es muy atento y amable , las habitaciones son pequeñas pero cuentan con lo necesario para tener una estadía placentera.
arturo
Excelent
Hector
Good for a quick stop, a good night rest and that is it.
Verified traveler
- Keycards are reused and not rotated. Security concern as anyone could keep one and open your room.
- door locks borderline do not function. We’ve been locked out of our room several times.
- AC broken in our first room
- Fridge broken in our first room
- Door lock didn’t open 90% of the time in our first room
- Door lock didn’t open 50% of the time in our second room
- Door lock didn’t work at all on one keycard on our THIRD room
- Keycards have to be reprogrammed daily
- Several receptionists had bad attitude
- Receptionist refused to speak to me in English. I can speak Spanish ok but English preferred. So either she is not qualified for the position or was being ignorant in purpose.
- Blinds do not shut entirely
- Blind “rod” kept coming unhooked
- Bathroom door doesn’t latch/stay closed in our second room
- Sewage smell in bathrooms in 3 rooms
- Electrical outlet pulled away from wall in first room. Safety risk.
- Front desk staff argumentative and rude. Kitchen staff great.
- parking lot guard rude, and tried to argue and intimidate my family. My family was scared he was going to hurt them.
Avoid at all costs.
- door locks borderline do not function. We’ve been locked out of our room several times.
- AC broken in our first room
- Fridge broken in our first room
- Door lock didn’t open 90% of the time in our first room
- Door lock didn’t open 50% of the time in our second room
- Door lock didn’t work at all on one keycard on our THIRD room
- Keycards have to be reprogrammed daily
- Several receptionists had bad attitude
- Receptionist refused to speak to me in English. I can speak Spanish ok but English preferred. So either she is not qualified for the position or was being ignorant in purpose.
- Blinds do not shut entirely
- Blind “rod” kept coming unhooked
- Bathroom door doesn’t latch/stay closed in our second room
- Sewage smell in bathrooms in 3 rooms
- Electrical outlet pulled away from wall in first room. Safety risk.
- Front desk staff argumentative and rude. Kitchen staff great.
- parking lot guard rude, and tried to argue and intimidate my family. My family was scared he was going to hurt them.
Avoid at all costs.
Nancy
Todo excelente
Solo el vecino tenia l TV muy fuerte y se traspasa el ruido.
Rodrigo Alberto
Es muy buen lugar para pasar un fin de semana, las habitaciones son cómodas y las televisiones tienen servicio, sin embargo son algo pequeñas para poder pasar un rato cómodo en la habitación. Está pensado más que nada para que bajes a la alberca y pases un tiempo con tu familia, sin embargo se llena demasiado la alberca y no tienes mucho espacio para ti. El personal es cumplidor, no son extremadamente serviciales, pero si pides algo no vas a tener que esperar tanto tiempo para poderlo conseguir, aunque en ocasiones tienes que presionar un poco para que te envíen cosas del restaurante a tu habitación. Todo lo demás bastante agradable.
Andy
Nicand cleaN HOTEL SPEND A NIGHT
Omar
Muchas gracias por su excelente servicio, fueron muy pacientes para la entrada y salida, el hotel se encuantra muy bien ubicado y es facil llegar. La alberca es deliciosa por que se encuentra climatizada. Quiero agradecer en especial a la Srita Diana por sus atenciones.
Omar
Muchas gracias por su excelente servicio, fueron muy pacientes para la entrada y salida, el hotel se encuantra muy bien ubicado y es facil llegar. La alberca es deliciosa por que se encuentra climatizada. Quiero agradecer en especial a la Srita Diana por sus atenciones.
Guadalupe
Friendly staff and good food.
Sebastian
Go elsewhere.
Not a good stay. Wouldn't come back.
Guillermo
RECOMENDARIA A MIS FAMILIARES BUSCAR OTRA OPCION
EL AIRE ACONDICIONADO DE LA HABITACION NO FUNCIONÓ Y NO LOGRAMOS DORMIR BIEN.YA QUE EL VENTILADOR RESULTO QUE GENERABA UN CHIRRIDO INTOLERANTE.
EL PERSONAL DE RECEPCION FUÉ AMABLE Y EFICIENTE.
EL PERSONAL EN RESTAURANTE FUE GROSERO Y GENERÓ INCOMODIDAD AL GRADO DE PREFERIR CONSUMIR ALIMENTOS FUERA DEL HOTEL.
LA PERSONA DE LIMPIEZA EN HABITACION NO RESPETO EL ANUNCIO COLOCADO FUERA DE LA PUERTA PARA QUE NO INGRESARA HASTA DESPUES DE QUE REGRESARAMOS DE ALMORZAR.
EL COSTO DE LA HABITACION FUE ACEPTABLE, LAS AGUAS DIARIAS COMO CORTESIA SE AGRADECEN BASTANTE, EL EQUIPAMIENTO Y AMENIDADES EN EL BAÑO CUMPLEN BIEN, LA ROPA DE CAMA ESTUVO LIMPIA ASI COMO LAS TOALLAS, LA CAJA DE SEGURIDAD ES UN BUEN PLUS.
EL PERSONAL DE RECEPCION FUÉ AMABLE Y EFICIENTE.
EL PERSONAL EN RESTAURANTE FUE GROSERO Y GENERÓ INCOMODIDAD AL GRADO DE PREFERIR CONSUMIR ALIMENTOS FUERA DEL HOTEL.
LA PERSONA DE LIMPIEZA EN HABITACION NO RESPETO EL ANUNCIO COLOCADO FUERA DE LA PUERTA PARA QUE NO INGRESARA HASTA DESPUES DE QUE REGRESARAMOS DE ALMORZAR.
EL COSTO DE LA HABITACION FUE ACEPTABLE, LAS AGUAS DIARIAS COMO CORTESIA SE AGRADECEN BASTANTE, EL EQUIPAMIENTO Y AMENIDADES EN EL BAÑO CUMPLEN BIEN, LA ROPA DE CAMA ESTUVO LIMPIA ASI COMO LAS TOALLAS, LA CAJA DE SEGURIDAD ES UN BUEN PLUS.
Cynthia
Fue agradable, el único tema es que desde la reservación y pago indicamos que seríamos dos adultos y dos menores, sin embargo, en el hotel nos dijeron que solo incluí dos desayunos, sería importante que consideren a todos las personas registradas en la reserva para evitar malos ratos o momentos incómodos y en el hotel
Sergio
Muy insatisfactorio
La habitación tenía un mini split que era viejo y no enfriaba, el ventilador hacía mucho ruido, el brunch dominical fue un desastre casi 2 horas para poder comer
Nicolas
Todo fue excelente, la comida, el servicio, las instalaciones, todo increíble!!
Sin duda volveremos pronto!!
Sin duda volveremos pronto!!
Shantal
Es un hotel sencillo. Una buena opción si vas pocos días. La atención del staff fue excelente. El único inconveniente que podrían tener algunas personas es que no cuenta con elevador.
Michael
Always good service and friendly staff.
Julio
Need’s maintenance
DAVID S
Right in the middle of the commercial and business districts in Cuerna
Alina
Fair price
It’s a fair place for your money. We went to a wedding and was the perfect place to spend the night. The only thing that they were missing was the hair conditioner.
Sergio
NA
Luis Alberto
Imcoforme con estancia
La habitación que me tocó no pude dormír debido quebtranajran en la parte de arriba y hacia mucho ruido de jalar cosas y cortar demaciado ruido como para hacer remodelación en laafrugada la habitación el baño está muy deteriorado le falta mucho mantenimiento mi chapande la puerta aveces abría aveces no
Jaime
Muy buen hotel para pasar un buen rato en la alberca, el bar bastante atento y conveniente
Javier
The area and clean room
Arturo
Excellent property
Nancy
They accommodated our request to watch the Super Bowl in their common area. The pool was nice and clean.
Rudy
Hotel was okay. We got sent to the basement with absolutely an ugly view of a white wall.
Service was top notch. If I was to stay here again it would be, because of the service.
Service was top notch. If I was to stay here again it would be, because of the service.
Martin
Exelente service and place overall.
Edward
Nice place excellent hotel and workers
Alejandro
Very nice place
Gildardo
Everything was excellent
Pablo
Check in at reception was very confusing
Location & surroundings
Hotel Casa Francisco Cuernavaca
Coronel Ahumada 203, Col. Lomas del Mirador, 203, Cuernavaca, Morelos, Mexico
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Hotel Casa Francisco Cuernavaca
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