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Gamma Cuernavaca Puerta Paraíso
Cuernavaca · Mexico
Av. Domingo Diez #1099 Col. Del EmpleadoView location
7.4/10Very good912 Reviews
Cleanliness8.0/10 8.0
Service8.0/10 8.0
Comfort7.0/10 7.0
Condition7.2/10 7.2
Location8.4/10 8.4
Neighborhood7.8/10 7.8
Amenities7.2/10 7.2
See all ratings- Business hotels
- Hotels with charm
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Gamma Cuernavaca Puerta Paraíso
The hotel is located in the heart of the city of Cuernavaca, just 45 minutes from Mexico City. Close to the hotel is the cathedral, the historic centre and the government palace. The surrounding area also offers attractions such as monasteries from the early sixteenth century near the Popocatepetl.
With spacious and comfortable rooms in the city of eternal spring, guests can relax and enjoy the amenities offered. Its proximity to Mexico City represents an excellent option for people who need to travel between the cities.
Fully renovated in 2010, there are 117 rooms in total at this charming city hotel. Guests are welcomed in the lobby with 24-hour reception and check-out services, a hotel safe, cloakroom and currency exchange.
It also offers a conference room, mobile phone coverage, wireless Internet access, bicycle storage, a car park, laundry service and medical service. Food and drink are served in the café, bar and restaurant. An auditorium, room service and a garage are also available.
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All rooms are spacious and have everything guests might need for a pleasant stay. The décor is austere but it does not cease to be very comfortable.
They also have a cosy en suite bathroom with shower, bath and hairdryer, a direct dial telephone, safe, Internet access, a coffeemaker, iron and board, a living room, balcony and terrace. Double or king-size beds are available.
Guests are invited to take a refreshing dip in the outdoor swimming pool with poolside snack bar. Sun loungers with parasols are laid out ready for use. A continental breakfast buffet is served each morning.
Lunch and dinner are available à la carte, from a set menu and in buffet form.
With a stay at Gamma Cuernavaca Puerta Paraiso, you'll be centrally located in Cuernavaca, within a 10-minute drive of Cuernavaca Cathedral and Portal D10. This hotel is 1.1 mi (1.8 km) from Plaza Cuernavaca and 1.3 mi (2.1 km) from Spanish Language Institute - Day Course.
Make yourself at home in one of the 102 air-conditioned guestrooms. Cable television is provided for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No elevators
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately MXN 250 to 300 per person
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Portal D10
0.9 km / 0.6 mi
Photographic Museum of Cuernavaca
2.2 km / 1.4 mi
Plaza Cuernavaca
2.2 km / 1.4 mi
Calvario Church
2.2 km / 1.4 mi
Spa Orlane
2.4 km / 1.5 mi
La Paloma de la Paz
2.8 km / 1.7 mi
Juarez Garden
3 km / 1.9 mi
Teopanzolco Archaeological Zone
3 km / 1.9 mi
Parish of the Divine Savior
3 km / 1.9 mi
Plaza de Armas
3 km / 1.9 mi
Juan Soriano Museum
3.1 km / 1.9 mi
Palacio de Gobierno
3.1 km / 1.9 mi
Borda Gardens
3.2 km / 2 mi
Artisanal Market
3.2 km / 2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 1970
- Year of most recent renovation: 2010
- Total number of rooms: 117
- Single rooms: 20
- Double rooms: 97
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
Show 37 more facilities & services
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Room service
- Laundry service
- Launderette
- Medical service
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Garden
- Bicycle storage
- Café
- Bar
- Restaurant
- Poolside snack bar
- Banquet hall
- Conference room
- Business centre
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- Theatre / auditorium
- Breakfast
- Breakfast buffet
- Continental breakfast
- Buffet lunch
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Special dietary options
- Non-smoking establishment
- FitnessExtra charge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE TWO DOUBLE BEDSDOUBLE • DELUXE TWO DOUBLE BEDSDBL.2D-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
DOUBLE DELUXE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PREMIERSUITE • PREMIERSUI.PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
SUITE PREMIER
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
JUNIOR SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIOR WITH DOUBLE BEDDouble or Twin • SUPERIOR WITH DOUBLE BEDDBT.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
Double or Twin SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGamma Cuernavaca Puerta Paraíso
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Gamma Cuernavaca Puerta Paraíso
100
reviews shown
Alexa
Las habitaciones no corresponden al precio ofertado. Camas con colchones de espuma barata y no había agua caliente.
Baruch
Clean room
Ricardo
Todo bien!
Nancy
The property looked in good condition and the staff was friendly.
Guillermo
The hotel was ok. During the check in process, they informed us that there would be an extra charge for 12 years old minors, which wasnt indicated on Expedia. It was not a large amount, but would would be nice to known about beforehand.
The personel was polite and helpful. The facilities were clean and nice. Had a pleasant stay. Thank you!
The personel was polite and helpful. The facilities were clean and nice. Had a pleasant stay. Thank you!
José Eduardo
Hotel muy por debajo de las expectativas
Habitaciones grandes, pero sin confort. Sin valet parking, albercas sucias y no climatizadas. La realidad deja mucho que desear en comparación a las imagenes que muestran. El restaurante con un buffet sin variedad con un costo elevado para ello. Epoca de pascua y sin venta de mariscos. Lo rescatable, el servicio del personal. No volvería.
Mauricio
Muy buena ubicación y staff amable
Yunuen
Everything was great!
Ricardo
Nice hotel!!!
Maya
..
Alonso
Staff very nice and helpful, allowed us to access room to change for a wedding event happening very close, actually walk from within the property. Rooms are OK a bit outdated but very spacious. At bathroom you can hear other rooms which is awkward. Overall good stay.
Verified traveler
Comfortable and well located
Ernesto
Rooms too cold, pool not running properly
IRAIS YAMILE
Overall we had a good time! Would like to see a better menu and food is overpriced. Facilities are great, amenities used to be better. Staff is friendly, waiters could be more attentive. Please renew all towels, mainly pool towels.
Ana
Great service
ROCIO
El hotel es un poco viejito pero excelente opción para hospedarse en eventos del hotel.
Inigo
El cuarto olía a cigarro, el colchón muy incómodo y el ventilador hacía muchísimo ruido.
Areli
It’s clean and good service, just be careful going
I don’t have any pics, but it has too many steps or bumps inside the room, the base of the bed it’s cement and I hit my toe twice with it, before you go the the bathroom it has another step, and the sink has another small step, if you are not careful you can get hurt easily. IT WAS CLEAN that’s important
isaac
is too expensive v.s. the old conditions of the rooms
gabriel
Old Hotel, and keep in lousy conditions.
Ramon
The first reason, the room pictures don't fit with reality, the bed size doesn't fit with the picture in the Expedia website, totally wrong, the superior double bed, really is a single bed, that's unprofessional, a total cheating
Leonardo
Friendly Staff, nice pool. Old property
Ana Cecilia
Los colchones de las habitaciones están incómodos, el servicio al cliente muy deficiente, la puerta del baño no cerraba porque choca con la tapa del wc.
Kimberly
Everything was great from the property!
Andre
Bed in terrible condition
Noise place you can’t rest here
Overprices in everything
Not a quality
Noise place you can’t rest here
Overprices in everything
Not a quality
Lorena
Everything was good, staff let us checked in an hour earlier but when I got to my room there was no towels, I called the front desk requesting some and we got them 30 minutes later. Not to bad but because I was late for my event those 30minutes seemed like en eternity.
ANA
Solo una noche, todo bien
Karen
It was okay for a one night stay only!
Angelica
Had a great experience will visit again. I was impressed with the service and the hospitality. Thank you for making it a great trip.
Ana
The place is really old and not contained properly.
Verified traveler
Buen hospedaje!
Es un hotel muy bien ubicado y agradable. La zona de la alberca y restaurante está muy a gusto. La ubicación perfecta y el costo me pareció adecuado (aunque tenía descuento). Lo que no me agradó tanto es que las habitaciones son oscuras porque no están a nivel de piso. Sin embargo son cómodas y el personal muy muy amable y dispuesto a apoyar en todo.
ALFREDO
STAFF HONRADO
Excelente servicio y súper honrados. Dejamos un reloj y antes de irnos nos lo fueron a dejar al estacionamiento.
Alvaro
Good stay
The hotel is ok, service strf is very kind, but the bulding needs maintenance, rooms are very clean and with great size
Leland
Nice stay
Basic room, but clean and comfortable
Verified traveler
Pésima experiencia
De las peores experiencias en hospedaje: el hotel no es nada parecido a las fotos, hay demasiado polvo en las habitaciones y un olor parecido a humedad. La comida es bastante cara y deja mucho que desear. No lo recomiendo.
Verified traveler
Quizás si pudieran tener terminales bancarias que dejen abrir crédito estaría perfecto, solo ese detalle que pude observar
Hakan
Hakan
Swimming pool was not properly cleaned and it doesn’t have heating system, water was freezing cold however there weren’t many people so it was nice I liked that.
Verified traveler
Pool was not clean but installations were in good s.
socorro
Buen precio. Limpio.
Verified traveler
El trato del personal fue muy bueno, amables y siempre al pendiente.
Verified traveler
El hotel parace un hotel de paso. Nada que ver con las fotos
Chad
Great place
Great place
manolo
The price was right
Verified traveler
Hotel management
Gave us our room very late. 6:30 pm . I was taking a shower and that closed water with out notice. Management staff seems like didn't care about us.
Verified traveler
Clean and value for money
No one seem to have us on the system and it took a while before anyone could help
W.R
Old hotel away from everything.
No functioning phone, bad food, unhelpful front desk people. Definitely not a 4 Star hotel
Verified traveler
It is a good option for a weding party stay in Cuernavaca
Verified traveler
Just to sleep ok
We went to a wedding in a garden just next door. There is a lot of noise all night but if the purpose is just to have somewhere to sleep it is fine
Mike
great hotel but...
Great hotel, great location, great pool, great security, great staff. BUT horrible Internet reliability and beds were as hard as boards.
tyler
Pretty Good
No complaints, all around good experience. Hotel staff was friendly. One pool was covered until someone wanted to use it. Hotel food was expensive. You have to sign for pool towels and bring them back to the front. Beds were firm.
Ana
Excellent staff!
The hotel is very basic; it is more suitable for conventions since Cuernavaca's Downtown is not easily reachable. Excellent attention by the front desk staff!
Verified traveler
Not the best cost-benefit relation
Photos looked stunning, but it's an average hotel that doesn't worth the price of the rooms. I'll look for other options if I need to stay in the area. The pros were: free parking, and the food in restaurant.
RODRIGUEZ
Good stay
comfortable
Julie
Cuernavaca
Nice hotel, nice pool area
Alejandra
Muy limpio e ideal para disfrutar en familia
Paola
.
Azael
Está muy básico le hace falta
mariana
Los colchones muy viejos
jose francisco
Todo bien pero complicado el tema de los alimentos.
Maria Isabel
Es preocupante que tengan en recepción a personas poco preparadas y con una actitud de prepotencia que hace que la estancia en el hotel empiece mal.
Los alimentos son de muy baja calidad, hay muchos lugares cerca mil veces mejores.
Los alimentos son de muy baja calidad, hay muchos lugares cerca mil veces mejores.
Luz Alicia
Buena experiencia, buena ubicacion
Julio Cesar Bautista
bonitas instalaciones, muy buena atencion de todo el personal. estuve en una habitacion suite de dos pisos, solo tiene minisplit la parte de arriba, seria muy agradable tener tambien uno en la parte de abajo de la habitacion. No obstante, tuve una agradable y bonita estancia!
Fernando Arturo
En el cuarto le entraba mucha luz del exterior
Blanca Natalia
Hicimos late check in. El personal muy amable y atento. Las instalaciones super bien.
Rodrigo Teran
Mi experiencia en el hotel no fue buena.
Desde que llegamos el personal batalló mucho para darnos check in. Tantas personas en recepcion y no podian realizar el chdck in. Hubo una confusión al momento de realizar nuestras reservaciones y el personal muy cerrado a ayudar (entiendo las políticas).
La habitación que me tocó en mal estado. Por fuera se podía ver dentro de la habitación, las cortinas no tapaban lo suficiente para evitar acceso visual. Secadora de cabello y plancha dañada, herrajes oxidados. Las toallas en mal estado y ya muy desgastadas. El restaurante con servicio lento y te atienden de una manera que casi casi ya te quieren correr.
No se como grupo Posadas no interviene para inspecciones mas minuciosas y poder arreglar estos hoteles que ponen en mal posición a la marca.
Desde que llegamos el personal batalló mucho para darnos check in. Tantas personas en recepcion y no podian realizar el chdck in. Hubo una confusión al momento de realizar nuestras reservaciones y el personal muy cerrado a ayudar (entiendo las políticas).
La habitación que me tocó en mal estado. Por fuera se podía ver dentro de la habitación, las cortinas no tapaban lo suficiente para evitar acceso visual. Secadora de cabello y plancha dañada, herrajes oxidados. Las toallas en mal estado y ya muy desgastadas. El restaurante con servicio lento y te atienden de una manera que casi casi ya te quieren correr.
No se como grupo Posadas no interviene para inspecciones mas minuciosas y poder arreglar estos hoteles que ponen en mal posición a la marca.
Omar
Buena opción costo beneficio.
PAULA ANDREA
Habitación: Air Conditioner en mal estado (no enfriaba y sin mantenimiento), TV en mal estado (volúmen con daño y ruido fuerte de fondo), colchones con una espuma sobre un colchón sucio y sin forro. El restaurante costos y comida de mala calidad, el personal pretendía que nos tomáramos y comiéramos las cosas que entregaban aludiendo que así lo preparaban allí, se aclara que en el menú no estaban claros los ingredientes. Un hotel que le da descuentos a sus huéspedes del 15% por reseñarlos positivamente deja mucho que desear.
Evaristo
No se hospeden en este lugar de lo peor.
Llegamos y nos asignaron una habitación que ya habían asignado a alguien más por lo que después de dejar nuestras cosas entraron otras personas y nos robaron el efectivo que teníamos. Hasta ahora no hemos tenido respuesta del hotel después de una semana y tenemos una demanda abierta.
Antes de reservar pregunté si la alberca era templada y me dijeron que si, al llegar no fue cierto agua helada.
No pudimos dormir por que en todos lados había fiesta y ruidos.
La comida y bebidas pésimas.
Eviten el hotel porfavor.
Llegamos y nos asignaron una habitación que ya habían asignado a alguien más por lo que después de dejar nuestras cosas entraron otras personas y nos robaron el efectivo que teníamos. Hasta ahora no hemos tenido respuesta del hotel después de una semana y tenemos una demanda abierta.
Antes de reservar pregunté si la alberca era templada y me dijeron que si, al llegar no fue cierto agua helada.
No pudimos dormir por que en todos lados había fiesta y ruidos.
La comida y bebidas pésimas.
Eviten el hotel porfavor.
LUCIA
Habitación limpia, personal amable la alberca está súper a gusto, lo que sí es que los precios del restaurante están un poco elevados pero en general todo lo demás súper recomendable
Hesus
El hotel es un gran lugar, solo que se encuentra descuidado, en sus instalaciones en general, el personal no muestra mucho enfoque hacia el servicio y los precios del restaurante y del bar son excesivos, en relación a la calidad/precio.
Es un hotel util para una noche, sin embargo la ropa de cama luce vieja.
Es un hotel util para una noche, sin embargo la ropa de cama luce vieja.
EMILIO
buena atención por todo su personal
juvenal franco
Excelente lugar
Julián
Había una convención de alguna empresa, la gente bebiendo dentro de la instalaciones en lo pasillos, gritando hasta la madrugada, pésimo para descansar
María
Todas las personas que me atendieron fueron muy amables y le dieron solución a las solicitudes que les hacía, muchas gracias
Jesus Alonso
Bien en general
Ernesto
No funciono la caja de Seguridad, el personal se comprometió a regarla el primer Día.
Jesus Alonso
Todo bien en general
Maria
Están remodelando, pero si te toca una habitación new no remodeladasc está sucio h muy feo
ZURY SARAI
Mala atención del personal del estacionamiento. Se quedó una ventanilla del coche abierta, justo frente a la caseta y no tuvieron la cortesía de avisar.
Jibranth
Buen servicio, la alberca principal estaba en remodelación
Ernesto
Las habitaciones muy grandes pero si necesitan mucho mantenimiento, los colchones muy viejitos, la ropa de cama rota y se escucha todo dentro de la habitación, el personal amable.
Francisco Ibarra
No avisaron que no servía una alberca
José
La habitación tenia varios insectos, y son muy ruidosas, toda la noche escuchas a la gente pasar.
Alejandro
La habitación estaba limpia aunque la cama no contemplaba noches frías
Alejandro
Habitación limpia, alberca con agua tibia, personal amable y atento
Alejandro
Sigo aqui
rosa elena
Podría ser que los baños cerca de las albercas los abran para usarlos; mi habitación quedaba relativamente lejos de la alberca. Uno de los encargados del restaurante por la mañana no es muy amable, el resto del personal muy agradable y atento
Juan Antonio
La habitacion es muy vieja. El burro de planchar estaba en muuuuy mal estado. Habia mucho ruido en los pasillos
Lucero
El recepcionista se portó grosero y el hotel estaba casi vacío nos envió a la habitación más lejos y había que subir escaleras a lo cual iba una persona mayor todo por haber agendado con Expedia y no con ellos se me hace una grosería
JOSE IGNACIO
El colchón es muy viejo. Si vas en sábado seguro hay boda en el jardín de alado y no te dejan dormir. La TV del restaurante pasando peliculas del canal 5 es bastante molesto.
La alberca estaba llena a la mitad por lo que echarte en el tobogán se volvió peligroso, mis hijos se lastimaron.
La alberca estaba llena a la mitad por lo que echarte en el tobogán se volvió peligroso, mis hijos se lastimaron.
Ana Irene
Nos encanto todo en el hotel! El servicio, la amabilidad, la comida y la limpieza es de 10!!
Carlos
El personal fue amable
Godinez Campuzano Angel
Fueron amables más sin embargo hubo un altercado con una robo y una invasión a la intimidad, me robaron un par de brasieres y tanga y eso me deja con mucho que desear por parte del personal y seguridad, al momento de comer y pedir alimentos la verdad fue terrible espera por bastante tiempo al rededor de 1 hora y la comida muy mala y sobre todo caro la verdad una mala experiencia la que me llevó
Israel
Habitación limpia con almohadas que podrían mejorar. Amenidades adecuadas y en buen estado. Fácil acceso y rapidez en el check in y check out
Joaquin
Cuando llegamos la habitación no estaba lista, tuvimos que esperar afuera a que tendieran la cama. No había toallas ni papel higiénico que tuvimos que pedir. El día siguiente el suministro de agua falló
Daniel
El servicio fue pésimo, el personal es grosero, sin actitud de servicio al cliente, entregaron nuestra de la habitación a otro persona con nombre parecido y no nos quisieron dar un duplicado de llave. Al día siguiente qué quisimos ingresar al restaurante nos dijeron que teníamos que ir a recepción por un ticket, nos dirigimos a recepción y estos comentaron que se pagaba en restaurante. Además las habitaciones son viejas, huele demasiado a humedad. No lo recomiendo
Esteban
El personal fue amable
FRANCISCO JAVIER
Centrico y amplio
Gonzalo Hidalgo
A pesar del cubre colchón, la cama estaba muy dura. Dormí, Pero no descansé.
Location & surroundings
Gamma Cuernavaca Puerta Paraíso
Av. Domingo Diez #1099 Col. Del Empleado, Cuernavaca, Mexico
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Gamma Cuernavaca Puerta Paraíso
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