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GS Cuernavaca

Cuernavaca · Mexico

C/ Fed. Mexico Cuernavaca Km 71.5 No.17View location

7.4/10Very good435 Reviews
Cleanliness8.0/108.0
Service7.6/107.6
Comfort7.6/107.6
Condition7.2/107.2
Location7.2/107.2
Neighborhood6.8/106.8
Amenities7.6/107.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About GS Cuernavaca

This hotel is located just 15 minutes from the centre of Cuernavaca and 30 minutes from the archaeological site of Tepoztlán. It lies just 25 minutes from the airport.

This family-friendly city hotel features modern architecture in a minimalist style and comprises a total of 51 rooms spread over 5 floors. Facilities on offer to guests include a lobby area, a hotel safe, a currency exchange facility and lift access.

The hotel also offers a restaurant, a bar, a hall for events and a business centre with a photocopier, a printer, a fax machine, computers and WLAN Internet access. Guests may order room service and take advantage of the laundry/dry cleaning service (both for an additional fee).

The hotel offers a wedding service and provides transportation for guests. Parking is available for those arriving by car. The spacious rooms are decorated and furnished in a minimalist style.

Read more about this hotelShow less

Each one comes equipped with either 1 king-size bed or 2 double beds, air conditioning, satellite/cable TV, Internet access, telephone with voicemail and a wake-up call service, an iron and ironing board, an alarm clock radio, a safe, a cosmetic mirror, tea and coffee making facilities and a hairdryer.

Additionally, they each have a private bathroom with a shower, slippers and toiletries. Extra beds are available. The hotel organises trips to different tourist spots in Cuernavaca and offers guests a heated pool located on the 5th floor with a bar and a sun terrace.

With a stay at Hotel GS Cuernavaca, you'll be centrally located in Cuernavaca, within a 10-minute drive of Cuernavaca Cathedral and La Paloma de la Paz. This hotel is 0.7 mi (1.1 km) from Museo de Cuauhnahuac and 1.2 mi (2 km) from National Institute of Public Health.

Stay in one of 51 guestrooms featuring plasma televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cuernavaca? This hotel has 2153 square feet (200 square meters) of space consisting of conference space and a meeting room.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 200 to 400 per person
    • Airport shuttle fee: MXN 150 per person (one way)
    • Late check-in fee: MXN 500 for check-in between 10:00 AM and 3:00 PM
    • Rollaway bed fee: MXN 200 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

La Paloma de la Paz 1.6 km / 1 mi
Museo de Cuauhnahuac 1.6 km / 1 mi
National Institute of Public Health 2.7 km / 1.7 mi
University of the State of Morelos 2.9 km / 1.8 mi
Portal D10 3.1 km / 1.9 mi
Parish of the Divine Savior 3.6 km / 2.2 mi
Spa Orlane 4.6 km / 2.9 mi
Calvario Church 4.6 km / 2.9 mi
Photographic Museum of Cuernavaca 4.7 km / 2.9 mi
Plaza Cuernavaca 5.1 km / 3.2 mi
Palacio de Gobierno 5.6 km / 3.5 mi
Teopanzolco Archaeological Zone 5.7 km / 3.6 mi
Artisanal Market 5.8 km / 3.6 mi
Cuauhnahuac Regional Museum 5.9 km / 3.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 51
  • Number of floors (main building): 5
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
Show 18 more facilities & services
  • LaunderetteExtra charge
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Poolside snack bar
  • Conference room
  • Meeting room
  • Business centreExtra charge
  • Outdoor freshwater pool: 1
  • Sun loungersExtra charge
  • Parasols
  • TV lounge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    GS Cuernavaca

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    GS Cuernavaca

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    GS Cuernavaca

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    GS Cuernavaca

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    GS Cuernavaca

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    GS Cuernavaca

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    GS Cuernavaca

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    GS Cuernavaca

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    GS Cuernavaca

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 15 m²QUA.2D
    QUADRUPLE TWO DOUBLE BEDSPhoto unavailable1 photo

    GS Cuernavaca

    QUADRUPLE TWO DOUBLE BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 4–4 • Adults: max. 4 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2D

    Room amenities

    • Radio
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 15 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable1 photo

    GS Cuernavaca

    DOUBLE TWO DOUBLE BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 2–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Tea and coffee making facilities
    • Ironing set
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Centrally regulated air conditioning
    • Bathroom
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE KING SIZE BEDSINGLE • KING SIZE BED • 1 Bedroom • 15 m²SGL.KG
    SINGLE KING SIZE BEDPhoto unavailable1 photo

    GS Cuernavaca

    SINGLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.KG

    Room amenities

    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    GS Cuernavaca

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO DOUBLE BEDSTRIPLE • TWO DOUBLE BEDS • 1 Bedroom • 15 m²TPL.2D
    TRIPLE TWO DOUBLE BEDSPhoto unavailable1 photo

    GS Cuernavaca

    TRIPLE TWO DOUBLE BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2D

    Room amenities

    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Ironing set
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    GS Cuernavaca

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about GS Cuernavaca

7.4
Very good
435 Reviews
Cleanliness
8.0 /10
Service
7.6 /10
Comfort
7.6 /10
Condition
7.2 /10
Location
7.2 /10
Neighborhood
6.8 /10
Amenities
7.6 /10
100 reviews shown
2/10
Poor
13 Jun 2025
Homero
No me dieron las habitaciones que reserve y me cobraron aparte por agarrar otras habitaciones que tuve que agarrar, siendo que ellos no limpiaron las habitaciones y no habia lo qué yo habia pagado
Business
10/10
Exceptional
03 Jun 2025
Alberto Francisco
Excelente servicio y gran calidez de todo el personal, incluyendo al mesero del desayuno. Delicioso el desayuno
Partner
4/10
Poor
18 Nov 2024
Verified traveler

SAD!

This is not our first time staying at GS, just to love it. But with time that has change, we request balcony but not a single chair to seat! Wi-Fi will came at go. TV wasn't working. Card key was reissue 2 times and at the end of our stay they tried to give me someone else ID. I wont even go about the restaurant service! Sad to see that the quality of this hotel has being going down.
Friends_and_family Family
6/10
Pleasant
29 Sep 2024
Kazuhiko
nothing else.
Leisure Self
8/10
Excellent
22 Jul 2024
Maria

Tranquila

Tranquila
Partner
8/10
Excellent
05 Mar 2024
carlos
Hotel and motel located on highway entrance to the city of Cuernavaca. Easy to get a taxi or walk to bus stop. But this area of the city has been seriously neglected by city officials, has no sidewalks, not pedestrian crossing areas, not street marking for cars. Dirty and unkept but this no fault of the hotel.
Business_and_leisure Self
10/10
Exceptional
04 Sep 2023
María Fernanda
Es un lugar comodo, la habitación es muy amplia y el lugar bastante centrico.
Todos muy atentos.
Una buena opción.
Friends_and_family Family
4/10
Poor
27 Mar 2023
José Miguel

Mala experiencia con los empleados

Todos los que estas en recepción son unos groseros parece que no quisieran trabajar ,siempre están de malas y les da flojera darte soluciones para algún tema!En general todo esta mmm pues normal en el hotel solo si tienes una urgencia y te tienes que quedar ahí para dormir! Se nos ocurrió comer en el restaurante y mi hijo y yo nos enfermamos del estómago
Friends_and_family Family
8/10
Excellent
05 May 2022
Nicholas
Good location on N side of town. Room with balcony don’t have air conditioning. Not a problem most of the time, as pleasantly cool.
Leisure Family
10/10
Exceptional
07 Mar 2022
Melissa
Staff is very friendly and helpful. Food is great at restaurant and the hotel is very clean! I love the balconies facing the sunrise! I stay here anytime I travel to Cuernavaca.
Leisure Self
10/10
Exceptional
01 Oct 2021
Preston P
The rooms are nice. Nice view
Leisure Family
10/10
Exceptional
03 Apr 2021
Verified traveler
EXCELLENT PLACE
Business Family
10/10
Exceptional
13 Jan 2020
Verified traveler
Disfrute mi estancia y el servicio que ofrece de restaurante
Business Self
10/10
Exceptional
16 Dec 2019
Verified traveler
Comodidad y buen servicio dentro del hotel desde mi llegada hasta mi salida
Business Self
2/10
Poor
08 Jul 2019
Verified traveler
The elevator rarely worked. The air conditioning was sporadic. Thesystem was new however we wondered about the way it was installed as the bathroom was very hot from a.c. exhaust. The prepaid breakfast was poor quality and very limited. The room keys had o be reset 2 to 3 times a day. This was particularly difficult when you are on the 4th floor and the elevator isn't working most of the time. Room safes never worked properly. Only positive is that it was near the location I needed to be and room was spacious.
Business Friends
6/10
Pleasant
27 Oct 2018
Verified traveler
Large room, clean and functional. But hotel surrandings and usage...not so nice.
2/10
Poor
25 Jul 2018
Enrique
There was not AC in the room when the temp was 35 F, windows sealed
6/10
Pleasant
26 Jun 2018
Verified traveler
Black out one of the nights (around 11pm to about 3:30am)
8/10
Excellent
10 Jun 2018
Maru
The air conditioning was low I requested a fan
Family
6/10
Pleasant
10 Jan 2018
Verified traveler

Just ok!

We check late around 9:30 pm and main door was closed we enter from the parking lot. Receptionist was nice and warm. No control remote for the smallest TV ever. Call front desk and we were asked to come and pick up the control remote. No menus in the room when tried to order food so you don't really know how much you going to paid for it. Is clean but they need to buy some new sheets and towels. No facial tissue. Our key card need it to be reprogram every night.
Family
6/10
Pleasant
17 Nov 2015
carlos

Gshotel

Acceptable
Partner
2/10
Poor
26 Oct 2015
Verified traveler

Terrible hotel, room smelled like mold.

Terrible experience we didn't even stayed, room smelled like mold, sheets were a mess, bathrooms doors didn't loocked.
4/10
Poor
30 Dec 2014
Daniel

You are far away from a 3 star hotel

The rooms are all non-smoking but most, if not all smell like cigaret. I changed rooms 3 times and the last one didn't smell like cigaret because it smelled like the bathroom pipes.

Thinking of charging your phone next to the bed? Not possible, it only has plugs in a corner of the room.
Free Wifi? Yes, but only in the 3 rooms close to the router in the corner of the floor.
Sleep well? The building has more echo than a stone cave. I could clearly hear my 7am neighbor conversation on the phone, and the kids yelling in the hallway.
4/10
Poor
14 May 2014
Maribel

extremely noisy!!!!

Very friendly staff, the picture showed a Jacuzzi, and that is an upgrade, we had to pay extra :( nowhere in the booking let you know about this detail.
6/10
Pleasant
20 Feb 2014
Verified traveler

No internet

Internet did not work during my stay. Friendly service on the lobby, but grumpy service in the restaurant.
Hotel is not great but functional with the exception of the internet.
10/10
Exceptional
27 Dec 2013
Pete

Nice place, good value

Very nice place at a good price a few minutes from the historic center. The three of us would certainly recommend it. Good internet. There is a mercado a block from the hotel. It was right on the road to the Grutas also. The beds are huge--one king plus one bigger than king.
6/10
Pleasant
13 Nov 2013
JO

Just for the night...

If you need a good night sleep this is OK... if you are looking for something more this is not it.
10/10
Exceptional
12 Jul 2013
Meghan

Great hotel near NPH

The surrounding neighborhood isn't the best for sight seeing and such but if you are coming to Cuernavaca to visit the NPH home, this is the PERFECT hotel. Great service. Nice rooms. Cute little roof top pool with good food in the restaurant.
6/10
Pleasant
01 Mar 2013
MJ

Great hotel! need to work on their service!!!

hotel was really nice for the price but the staff has to work on being friendly! the recepcionist was not dressed appropiately and look like just got of her bed that gives a really bad impression to the clients! if they work on their friendlyness i would of rated much better!!!
10/10
Exceptional
30 Dec 2012
Verified traveler

excellent

Excelent
Family
4/10
Poor
15 Apr 2012
Mary

Not a good experience

They had some rooms similar to a Motel, missing towels and other stuff. They should show the pictures of these rooms as well.
Family
4/10
Poor
15 Feb 2012
Gloria

the GS Hotel Cuernavaca-bad administration

When we asked the cab to take us, they were doubtfull because it has a reputation for having one night stands, turns out, they have both: hotel and motel. On top of that, they wouldn´t validate your reservation and had to pay cash our first night until next day that things were cleared up. The service is satisfactory.
4/10
Poor
05 Nov 2011
Verified traveler

Not Impressed

They don't speak English. Room keys would only work for one night - had to keep getting them reset. Their Internet site is terrible and nobody responds to email messages. They are very unhelpful and provide terrible customer service. Breakfast is not included even though the rate is quite high. I will stay at a different location next time.
2/10
Poor
22 Mar 2011
Luis

Bad service rude people

I will try to choice different hotel , to much noise andbad service rude people never smile big face if you ask for something and I speak perfect Spaish
Family
8/10
Excellent
01 May 2026
Ismael
No había desayuno incluido y no desayuné ahi
10/10
Exceptional
07 Apr 2026
MARCOS
Habitación limpia, personal muy amable, con lo que respecta al precio bien
Family
10/10
Exceptional
24 Feb 2026
Rene
Excelente
10/10
Exceptional
15 Feb 2026
Silverio
Todo super bien gracias
Leisure Family
6/10
Pleasant
01 Jan 2026
Arturo
No incluía desayuno
Leisure Family
6/10
Pleasant
28 Dec 2025
Martha Gabriela
No use la alberca
Leisure Partner
8/10
Excellent
09 Nov 2025
MARGARITA VICTORIA
La habitación amplia, cómoda y muy limpia.
Sugiero que pongan cortinas gruesas pues entra muy temprano el sol y no deja descansar.
Leisure Partner
8/10
Excellent
21 Jun 2025
Facundo
Se escucha mucho el ruido fuera de los cuartos.
Business Self
10/10
Exceptional
01 Jan 2025
Mario
Excelente
Business_and_leisure Partner
10/10
Exceptional
25 Dec 2024
María Fernanda
Todo bien gracias
Leisure Family_with_children
6/10
Pleasant
02 Dec 2024
Rafael Alejandro Rivera
Las sabanas. Mal. El baño mal
Leisure Family
8/10
Excellent
28 Oct 2024
María Teresa Favela
Me querían cobrar $500 por dejarme entrar a la habitación antes de las 3 PM
8/10
Excellent
13 Oct 2024
Roberto
Falla en tv sin poder arreglarla
8/10
Excellent
01 Sep 2024
Maria
Tranquilo
Partner
4/10
Poor
02 Jun 2024
Marcos
Bueno
6/10
Pleasant
19 Apr 2024
Maria Dolores
Instalaciones descuidadas almohadas horribles
Self
2/10
Poor
10 Mar 2024
Daniel

No respetaron mi reservación

No me respetaron mi habitación king size y me diero. Una cama matrimonial , se me hace nefasto eso pues es lo que pagas
Partner
8/10
Excellent
08 Mar 2024
Reyes

En general, bien

En general bien. El registro muy rápido. El estacionamiento bien. La habitación normal, bien, tal vez un poco cara para lo antiguo que se ve todo. El único detalle fue que la habitación tenía un olor desagradable. Aparentemente del baño, que nos comentaron en recepción que a veces tienen problemas con las tuberías.
Partner
6/10
Pleasant
07 Aug 2023
Daniel
Me tocó la habitación 307, y aunque tiene balcón, no tiene clima y había varias horas que se sentía mucho calor.
Tenía que dejar la ventana del balcón abierta para que refrescara.
Business Friends
6/10
Pleasant
29 Apr 2023
ANGEL CHRYSTIAN
Faltaron cortinas oscuras en la ventana del balcón, ya que entra mucha luz desde muy temprano
Leisure Partner
10/10
Exceptional
10 Apr 2023
Daniel
Muy buena la atención por parte de los empleados del hotel, muy agradable.
Partner
4/10
Poor
06 Apr 2023
adriana

Malisimo

Desde que llegué la atención fue mala la chica de recepción no fue cordial y te reciben con mala cara, posteriormente me colocaron en una habitación donde no servía el clima , hablé como tres veces ,nunca me atendieron , prometieron llevar ventiladores que por qué no podían cambiarme pues el hotel estaba lleno, la habitación era demasiado caliente pues no tenía ventilaciones, se nota que el mantenimiento a los aires acondicionados no se les da, nunca me llevaron nada , me tiraron a loca , tuve que tomar un ventilador que me encontré en el pasillo , al siguiente día después de no dormir por el caloron , llegó la gerente me ofreció ahora sí una habitación nueva que igual el clima tenía fallas pues casi no enfriaba , goteaba agua y hacia un megacharco, me ofrecieron un desayuno bufet para mi familia y para mí que después me estaban cobrando el de mi esposo , pues el llegó después por motivos de trabajo , a pesar de todo lo que me hicieron pasar hicieron desagradable la estancia , por su mal trato , mal servicio del personal , malas caras y mal estado de los aires acondicionados, jamás regreso , jamás había vivido. Algo así, no ofrecen lo que ofertan.pongo fotos.
Friends_and_family Family
8/10
Excellent
06 Apr 2023
Abraham
Está muy bien ubicado, las estancia fue muy agradable.

La regadera necesita una puerta o algo similar para que el agua no se tire. Desafortunadamente cuando quise entrar a la alberca, la estaban lavando y había un señor bebiendo rodeado de muchas latas de cerveza.
Leisure Partner
6/10
Pleasant
03 Apr 2023
Cynthia
El aire acondicionado no funcionaba y la limpieza no estaba buena había uñas tiradas en el piso
Leisure Family_with_children
6/10
Pleasant
28 Mar 2023
Verified traveler

Hotel de tres estrellas. No más.

Habitaciones grandes con mucha luz, limpias. TV pequeña. Mobiliario regular. Ropa de cama regular. Toallas viejas. En general es un hotel de 3 estrellas, no mas. Lavabo muy manchado y da mala impresión. Tienen un desayuno muy limitado con costo, en una cafeteria que tiene bonita vista.
Partner
8/10
Excellent
20 Mar 2023
Miguel Ángel
Amplia
Leisure Friends
10/10
Exceptional
13 Mar 2023
Diego
Hotel muy bonito, con excelente vista en el restaurante
Leisure Family
10/10
Exceptional
05 Mar 2023
Ramon
Fue una buena estancia
Business
8/10
Excellent
27 Feb 2023
Alejandro
La limpieza!
Leisure Self
8/10
Excellent
19 Feb 2023
Joyce Leah
lugar agradable y muy cerca del local de un evento a que fuimos, no hay muchas opciones de restaurantes cerca y el servicio del restaurante un poco lento. Otro detalle es que al escanear el código del menu del restaurante en la habitación, el precio de algunos productos eran diferentes. Es decir, me cobraron mas de lo que indicaba el menu. Sin embargo me regresaron la diferencia de forma muy rápida y atenta.
Business_and_leisure Family
10/10
Exceptional
05 Feb 2023
Arlette
Muy amables todos, el hotel muy limpio
Leisure Partner
6/10
Pleasant
18 Jan 2023
Leticia

Para dormir solamente

El hotel es viejo, las habitaciones muy grandes pero ,muy simples. No hay cajones, las colchas viejas y rotas. No hay seguridad, llegamos 2am y nadie pregunto nada, es mas no habia nadie en la entrada. El baño incomodo porque solo hay una puerta de cristal. El lavabo viejo y sucio. En ningún momento hubo alguien del hotel, parecia que estabamos solos
Friends_and_family Family
4/10
Poor
15 Nov 2022
Verified traveler

Mal servicio

La recepción apática, sin ganas de dar servicio. No me dieron control de aire acondicionado desde el inicio y tuve que bajar por el, me retuvieron una identificación para darmelo, lo que denota la intensión de no darlo desde un inicio para ahorrarse el costo del aire. Solicite la factura de mi estancia y no la hicieron en el momento. Me dieron un numero de whatsapp para madar mis datos y hasta el momento no he recibido respuesta ni la factura.
Partner
10/10
Exceptional
12 Nov 2022
atzayacatl
Excelente atención por parte del joven Gustavo en todo momento estuvo atento y servicial
Friends_and_family Family
4/10
Poor
03 Oct 2022
Javier
Me agrado que la persona a la que avise que llegaría tarde nos haya esperado y nos haya recibido muy amablemente.
No me gusto que al día siguiente fui a preguntar a recepción por la sala de juntas y las sritas, no fueran nada serviciales, parecia que les hubiera molestado que las interrumpiera con mi pregunta, no sonreian, y solo preguntaron ¿Que es lo que quiere?,
Business Family
6/10
Pleasant
14 Aug 2022
Verified traveler
No lo recomiendo. Sobretodo para el precio que tiene aquí en Expedia no lo vale. El hotel caluroso, las habitaciones el aire acondicionado no les baja de 25.5 grados . Y nos toco una habitación con el lavamanos tapado. Llegamos y no tenían hecha la reserva … en fin …. Las sábanas de las camas con huecos ….
Business_and_leisure Family
10/10
Exceptional
27 Jun 2022
KARLA
En general una experiencia buena, el
Hotel es accesible, limpio y cercano a los lugares de interés
Friends_and_family Family
8/10
Excellent
23 May 2022
Martha
El aire acondicionado no enfría lo suficiente para mantener agradable el ambiente.
Leisure Family
6/10
Pleasant
16 May 2022
Rosario Kaori
No me han mandado mi factura
Business
2/10
Poor
09 May 2022
Barbara Erika

Habitaciones sin Aire Acondicionado

Mi experiencia fue muy mala, las habitaciones no contaban con aire acondicionado y a pesar que reservé con tiempo de anticipación me dieron una habitación amplia pero no contaba con aire al solicitar en recepción un cambio de habitación solo me dijeron que no había otra opción y no me dieron solución. Así que decidí con mi familia retirarnos del Hotel
Friends_and_family Family
2/10
Poor
25 Apr 2022
irma

MUY MALA ATENCIÓN DEL PERSONAL Y Y SIN CLIMA

Fui con toda mi familia y una habitación no tenia Aire acondicionado, hacia demasiado calor por lo cual reporte este incidente, la chica se recepción demasiado despota me dijo que yo acepte la habitación así que era mi responsabilidad revisarla antes, un chico muy atento nos presto dos ventiladores pero no era suficiente y habia niños pequeños, le comente que me diera alguna gratificación por el incidente o solución, que mi familia estaba pasandola mal con la situación que yo les habia pagado tal cual me cobraron, me dijo que no tenia habitaciones y se les daba prioridad a los que habian pagado la habitación con antelación, o sea que en hotels.com no valia tanto mi reservaciòn porque no tenia costo dicha reservacion, eso fue muy humillante para mi y más por que llevaba a toda mi familia a disfrutar y descansar. No recomiendo la atención de recepción ni del personal, nunca tuve wifi y tenia que conectarme por cuestiones de trabajo, solo habia señal cerca de los baños y super caluroso, despues nos cambiaron de habitación y el aire ni enfriaba. De todos los hoteles en los que me he hospedado este ha sido el peor en cuanto al rango de precio que es medio aceptable!!
Friends_and_family Family
10/10
Exceptional
01 Apr 2022
Arellano
Excelente servicio y ambiente
Business Self
2/10
Poor
31 Mar 2022
agustin

Me deben mi devolución

No tenía aire acondicionado, ni wifi, ni caja de seguridad
Business
4/10
Poor
28 Mar 2022
José Luis
Las personas de recepción son poco serviciales, no había botones, el cuarto no tenía nada de ventilación, el control para el aire acondicionado estaba condicionado a que dejaras un depósito para tenerlo, la alberca no tenía escaleras para meterse... En general está aceptable pero no para volver a ir
8/10
Excellent
24 Mar 2022
ANN
En general bien, el aire acondicionado no funciona y dejaron un ventilador, solo hay una botella de agua pero en general agradable, limpio y el personal agradable.
Leisure Partner
6/10
Pleasant
24 Mar 2022
Arnoldo
Lo que es muy mal es que el baño no tenga puerta .
Leisure Family_with_children
8/10
Excellent
22 Mar 2022
Ruben

comentarios generales

Establecimiento bueno aunque necesita una renovacion, pero aún es comfortable
Partner
8/10
Excellent
18 Mar 2022
Victor
Bueno para pasar una noche de descanso
Leisure Family_with_children
8/10
Excellent
14 Mar 2022
Melissa
Lugar muy limpio y bien ubicado
Leisure
10/10
Exceptional
17 Feb 2022
Claudia
Excelente habitación para el precio. Limpio y muy agradable. La ubicación es buena. En general la experiencia fue muy buena
Business_and_leisure
8/10
Excellent
07 Jan 2022
Cesar

Muy bueno

Bien
Friends_and_family Family
6/10
Pleasant
20 Dec 2021
Maria fernanda
La estancia en general estuvo bien, el problema es que no aparece en la página que también es motel.
Llegamos en la madrugada de una boda y nos hicieron entrar a pie por el estacionamiento.
Partner
4/10
Poor
15 Nov 2021
Luis Adan
No me gustó que me asignarán una habitación que no era la reservada, que tuviera que reportar el Internet, que el servicio de TV por Cable no funcionará, que el jacuzzi no funcionará, que no dejarán botellas con agua, que el bar no estuviera abierto como decía en la página, que después de las 10pm todo lo tengas que ver con el motel, que el personal no sea amable, que nadie te reciba en la entrada... Me gusto mucho la comodidad de la cama, eso lo rescata un poquito... Pero fuera de eso deja mucho que desear.
Business Partner
4/10
Poor
26 Oct 2021
Dalton
No había ni botones para las maletas con eso te comento todo
Leisure Partner
10/10
Exceptional
19 Oct 2021
LAURA MOTA
Muy buen precio con respecto a la calidad.
Leisure Partner
8/10
Excellent
16 Oct 2021
Guy Christian

Buen lugar

Las instalaciones están algo viejas pero el lugar está limpio y el personal es amable
Self
6/10
Pleasant
26 Apr 2021
CESAR

INTENTAN NO RESPETAR EL TIPO DE HABS. CONTRATADAS

Siempre que había ido de negocio o de placer a Cuernavaca me había hospedado en este hotel por su buena relación calidad-precio. La última reservación la hice a través de una plataforma de reservaciones (hotels.com), al llegar al hotel las personas de recepción me pretendían asignar habitaciones con balcón y SIN AIRE ACONDICIONADO según ellas porque por contingencia así lo estaban manejando, de igual forma aunque se habían contratado 2 habitaciones con 2 camas matrimoniales cada una (independientemente del número de ocupantes) querían asignar una habitación con solo una cama para una de ellas. Les exigí que me dieran las habitaciones con aire acondicionado y 2 camas pues es lo que se había contratado, no teniendo argumento para negarse más que inventar que NO SERVIAN los A/C (que a fin de cuentas si funcionaban) asignaron las habitaciones con las características contratadas. Es la primera vez que esto me sucede pero pensaré nuevamente en volver a hospedarme ahí en una visita próxima ya que es muy molesta la actitud que toman.
Friends_and_family Family
6/10
Pleasant
23 Mar 2021
Francisco Javier

Alberca super fria

Todo sería excelente, sin embargo la alberca simplemente es de adorno porque esta super fría, es imposible meterse.
Partner
10/10
Exceptional
15 Mar 2021
Verified traveler
Aunque fue de trabajo, siempre es cómodo llegar al hotel ya sea por la tarde o por la noche; el personal siempre atento y amable
Business
10/10
Exceptional
09 Mar 2021
Elizabeth

Mi experiencia en el hotel, Recomendación!

Tuve una estancia increíble, desde el momento que llegue, la señorita encargada de la recepción me recibió de una manera increíble ella hizo que mi estadía en el hotel fuera totalmente placentera, fue muy atenta del servicio todo el tiempo, sumamente amable y pendiente de cualquier cosa que pudiera necesitar, cuidando hasta el ultimo momento los pequeños detalles. El cuarto totalmente limpio y sanitizado, soló cómo comentario deberían cuidar más sus prendas blancas cómo las toallas que te brindan en el servicio de la alberca y las cortinas de las habitaciones, ya que estaban en mal estado. Ahí en fuera recomiendo ampliamente el hotel, realmente vale totalmente la pena por el precio si viajas por motivos de trabajo o negocios, está ubicado en una zona céntrica, cerca del centro de Cuernavaca y a unos minutos de la SCT de Cuernavaca, sin duda regresaría, lo recomiendo ampliamente.
Business
10/10
Exceptional
01 Feb 2021
Verified traveler
El servicio excelente. La alberca muy fría. Las instalaciones muy limpias
Friends_and_family Family
2/10
Poor
22 Dec 2020
Lorena
Me pareció ña estancia confortable, pero no me dieron el desayuno continental que ofrecieron cuando reserve.
Friends_and_family Family
6/10
Pleasant
17 Nov 2020
Carlos Alberto
Reporte que el aire acondicionado no funcionaba, no tenia iluminación en el baño e hicieron caso omiso
Friends_and_family Family
10/10
Exceptional
28 Sep 2020
Alonso
Es un buen hotel, me recibieron con todas las medidas de seguridad, tranquilidad y buena atencion
Business Self
6/10
Pleasant
24 Sep 2020
Verified traveler

Algo descuidado y sin servicios de calidad

El restaurante no estaba abierto, la persona de recepción daba poca información, no sentí un servicio de calidad, la terraza del balcón estaba sucia y solo tenia una silla.
Partner
8/10
Excellent
18 Aug 2020
Gaby
un poco austero el cuarto no tenia silla o algun sillon para sentarse, la cama muy comoda, pero cobijas y sabanas muy gastadas
Business_and_leisure Partner

Location & surroundings

GS Cuernavaca
C/ Fed. Mexico Cuernavaca Km 71.5 No.17, Cuernavaca, Mexico

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GS Cuernavaca

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