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Ivory Grand Hotel Apartments

Dubai · United Arab Emirates

Behind Mall Of The Emirates, Al Barsha, DubaiView location

8.8/10Excellent273 Reviews
Cleanliness8.8/108.8
Service9.0/109.0
Comfort8.6/108.6
Condition8.6/108.6
Location8.0/108.0
Neighborhood8.4/108.4
Amenities9.4/109.4
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  • Business hotels
  • Hotels with spa
  • Family hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ivory Grand Hotel Apartments

Located in the downtown area of Dubai, overlooking the Mall of the Emirates and, standing tall is the majestic fourteen storey Ivory Grand Hotel Apartments, in Al Barsha, the newest addition to the portfolio managed by HAS Hospitality.

Blending the comforts of a five-star resort with the advantage of being centrally located, Ivory Grand Hotel Apartments gives guests a 360 degree access of Dubai.

The Hotel Apartments easily reaches out to the best of Dubai - be it the International Airport, the largest Ski-Zone, Shopping Malls, the Jumeirah Beach or Dubai Internet City. Ivory Grand is well positioned to connect both the leisure and business visitor.

Read more about this hotelShow less

With a stay at Ivory Grand Hotel Apartments in Dubai (Al Barsha), you'll be within a 10-minute drive of Burj Al Arab and Mall of the Emirates. This luxury aparthotel is 7.6 mi (12.2 km) from The Walk and 8.1 mi (13.1 km) from Marina Beach.

Make yourself at home in one of the 215 air-conditioned rooms featuring kitchens with refrigerators and ovens. LED televisions with premium TV channels are provided, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and complimentary newspapers.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 12:00 PM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Noise-free rooms not guaranteed Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • The property is professionally cleaned.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Noise-free guestrooms cannot be guaranteed
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
    • This property is professionally cleaned
    • Property Registration Number 697851
  • Minimal age
    21
  • Optional fees
    • Fee for buffet breakfast: approximately AED 45.00 for adults and AED 22.00 for children
    • Airport shuttle fee: AED 150 per vehicle (one-way)
    • Rollaway bed fee: AED 100.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Arabic

    Filipino

    English

    Urdu

Nearby attractions

Fatima Abdullah Mohammed Rasheed Mosque 0.9 km / 0.6 mi
Ski Dubai 1 km / 0.6 mi
Mall of the Emirates 1.2 km / 0.8 mi
Al Barsha Pond Park 1.8 km / 1.1 mi
Souk Madinat Jumeirah 3.5 km / 2.2 mi
Wild Wadi Water Park 4.1 km / 2.5 mi
Burj Al Arab 4.2 km / 2.6 mi
Jebel Ali Race Course 4.5 km / 2.8 mi
Alserkal Avenue Arts District 5.7 km / 3.5 mi
Dubai Hills Mall 6.6 km / 4.1 mi
Umm Suqeim Beach 8.2 km / 5.1 mi
Dubai Science Park 8.6 km / 5.3 mi
Kite Beach 9.2 km / 5.7 mi
Circle Mall 9.3 km / 5.8 mi
Palm West Beach 10 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2013
  • Number of floors (main building): 14
  • Apartments: 213
  • Studios: 4
  • resort
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
  • Wheelchair-accessible
  • Car park
  • Garage
Show 91 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Car hire
  • Transfer service
  • Secure parking
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Supermarket
  • Shop
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Toaster
  • Oven
  • Dining area
  • Clothes dryer
  • Private pool
  • Electric kettle
  • Towels and bed linen
  • Café
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room
  • Projector
  • Photocopier
  • Business centre
  • Fax
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 1
  • Sun loungers
  • Parasols
  • Kids’ club
  • Game room
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • À la carte lunch
  • Set menu lunch
  • Buffet dinner
  • À la carte dinner
  • Set menu dinner
  • Breakfast and dinner
  • Breakfast and lunch
  • Half Board
  • Half board with non-alcoholic drinks
  • Full board
  • All inclusive without drinks
  • All inclusive with non-alcoholic drinks
  • No alcohol is served
  • Special dietary options
  • Vegetarian meal
  • Non-smoking establishment
  • Fitness
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST-1

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIORAPARTMENT • SUPERIORAPT.SU

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR CITY VIEWAPARTMENT • SUPERIOR CITY VIEWAPT.CV-SU

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CLASSICAPARTMENT • CLASSICAPT.AS

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDROOMSAPARTMENT • THREE BEDROOMSAPT.B3

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT THREE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CITY VIEW TWO BEDSAPARTMENT • CITY VIEW TWO BEDSAPT.2B-CV

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARD • 1 Bedroom • 48 m²STU.ST
    STUDIO STANDARDPhoto unavailable1 photo

    Ivory Grand Hotel Apartments

    STUDIO STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Room amenities

    • Hairdryer
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wake-up service
    • Cot on demand
    • DVD player
    • Trouser press

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSICDouble or Twin • CLASSICDBT.AS

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    Double or Twin CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CITY VIEW QUEEN BEDAPARTMENT • CITY VIEW QUEEN BEDAPT.CV-QN

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    APARTMENT CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSIC ONE BEDROOMRoom • CLASSIC ONE BEDROOMROO.AS-B1

    Photos are not available for this room type.

    Ivory Grand Hotel Apartments

    Room CLASSIC ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS-B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ivory Grand Hotel Apartments

8.8
Excellent
273 Reviews
Cleanliness
8.8 /10
Service
9.0 /10
Comfort
8.6 /10
Condition
8.6 /10
Location
8.0 /10
Neighborhood
8.4 /10
Amenities
9.4 /10
100 reviews shown
6/10
Pleasant
23 Feb 2022
Verified traveler

cleanliness issue

The hotel looked very run down and cleanliness was the main issue I can pinpoint that definitely needs a lot of working. the TV remotes were all dirty with sticky stuff. the kitchen appliances were dirty and needed rewashing. house keeping did minimum effort to clean the room.
Partner
4/10
Poor
24 Dec 2021
MOHAMMED

Below the average

Outdated hotel, rooms are specious but outdated and need renovation, bathrooms very old and rusted
Road in/ out to hotel is so crowded and traffic
Breakfast is horrible and even limited selection of bakeries are not Fresh
Staff are friendly, polite and helpful
Friends_and_family Family
4/10
Poor
04 Dec 2021
Mohamed

Don’t be fooled by the positive reviews

The appartment was very smelly, the sofa smelled very bad that I was afraid to sit on it.
I was hearing the soind of water in the pipes and specially when any room around me was flushing.
The hotel staff were very unprofessional.
It was a very bad experience
Friends_and_family Family
6/10
Pleasant
22 Nov 2021
Mohammad

Great location

The location is great just few minutes walk from Emirates mall and all required facilities are within walking distance. The appartment is huge with two toilet however, Furnture little old but it is clean.
Friends_and_family Family
10/10
Exceptional
20 Nov 2021
Sandi

Pool is Good

My Stay was Excellent I planned to stay for one week only but later extended it for one full month.
Self
10/10
Exceptional
01 Sep 2021
Maged

Excellent 4 stars stay

Very comfortable stay ..quit spacious apartment with daily regular room service..staff were very friendly, impressed by politeness and professionalism of staff in reception and restaurant especially, Shahzad and Yosry in restaurant…
My only adverse comment is on extra beds’ charges .very much overpriced . Gym and swimming pool facility were always clean and opened for long hours..very convenient location, 5 minutes walk to Mall if Emirates and a lot of nearby restaurants
Friends_and_family Family
8/10
Excellent
26 Aug 2021
Verified traveler
Enjoyable & easy access to the Mall.
Self
10/10
Exceptional
07 Oct 2019
Verified traveler
The facilities were really comfortable to stay in. It was a very good value for the price paid. Very friendly staff.
Leisure Family_with_children
10/10
Exceptional
01 Oct 2019
Verified traveler
Great staff and place is comfortable to stay. Location is easy to get to mall and metro.
Leisure Family_with_children
10/10
Exceptional
18 Jul 2019
Verified traveler
Reception staff are so kind
Hotel is very quiet and clean
8/10
Excellent
19 Apr 2019
Verified traveler
Stayed eight nights it was great time of Holiday the family definitely recommend
Leisure Family_with_children
6/10
Pleasant
31 Mar 2019
essa
Location was ok , 10 mnts walk to MOE, n nearby restaurants
Shampoo, soaps and towels r of inferior qualities
Too much cooking smell on floor lobby
Would get many far better hotel apartments on there prices with Bfasr
Partner
10/10
Exceptional
31 Mar 2019
Verified traveler

Family oriented

Amazing hotel highly recommended for families, we stayed a 2 bedroom apartment. My kids were playing in the living room as they if we they were at home. Beds were good, bathrooms were clean and the kitchen had everything we needed needed. Reception was excellent and service as well. Parking area in the basement is nice. Grocery delivery is near by and emirate mall is 5 min by walk. Only thing you need to remember is if your eating breakfast at the restaurant you need to wake up early to find a table before 9 am.
Family
8/10
Excellent
26 Mar 2019
Verified traveler

Fine

They stung us another 200AED for early checkin - because they can... but we needed it after traveling all night with the family and getting in at 5am
Family
10/10
Exceptional
17 Mar 2019
Verified traveler
The Staff and hotel where brilliant and the hotel us very close to the Mall of the Emirates where you can catch a metro or bus to anywhere.
Friends_and_family Family
8/10
Excellent
19 Feb 2019
Cene

Good location, Great price, Large rooms.

Good location, great price for the area. Spacious rooms. Needed more basic things stocked - more coffee, toilet paper, and they didn't have wash clothes. I would stay here again though.
Family
8/10
Excellent
08 Feb 2019
Verified traveler
Fantastic ! We were given a suite which was amazing and more than we expected and really was huge and luxurious we loved it !
The Staff were great except for one :(
The only let down was the last night when we were kept awake by lots of noise we think from the service rooms next to us.....shame as everything else was fab.
8/10
Excellent
17 Jan 2019
Verified traveler
nice place to stay, clean and quite central. Bathroom hadn't shower leaked a little
Business Self
6/10
Pleasant
13 Jan 2019
Issac
It was it was OK not what would you expect when you pay that much
Leisure Family
10/10
Exceptional
29 Dec 2018
JC
Hotel location excellent and staff are very friendly. The rooms are cleaned everyday and the hotel is well maintained.
Business_and_leisure Self
4/10
Poor
28 Dec 2018
Verified traveler
Very old hotel and the kitchen is filthy, the hotel needs renovation
Leisure Family
10/10
Exceptional
25 Nov 2018
Verified traveler
All good and curtains fixed promptly when maintenance alerted
10/10
Exceptional
21 Nov 2018
Mayuri

Convenient and spacious

Comfortable and clean. Very close to ski Dubai.
Family
10/10
Exceptional
18 Nov 2018
Bashar

One of the best stays and services ever!

One of the best stays and services ever!
10/10
Exceptional
16 Nov 2018
Bashar

Amazing services and customer services!

Amazing services and customer services!
10/10
Exceptional
14 Nov 2018
Bashar

Amazing services and great customer services!

Amazing services and great customer services!
10/10
Exceptional
03 Nov 2018
Verified traveler
Room sizes where good. Location and pool area great
10/10
Exceptional
01 Nov 2018
Verified traveler
v clean
friendly staff
quiet internally
shame about noise from building works outside especially early in morning
10/10
Exceptional
30 Oct 2018
Sam
Location is great and staff are always willing to help
10/10
Exceptional
27 Oct 2018
Verified traveler
Very friendly staff. A short walk from the Mall of the Emirates. Pool is excellent and has good Sun exposure (as well as shade if wanted). The studio apartment we had was very spacious. Would recommend staying here.
10/10
Exceptional
26 Oct 2018
Verified traveler
all good. no issuesall good. no issuesall good. no issuesall good. no issuesall good. no issues
8/10
Excellent
15 Oct 2018
Jenya
very good size apartments and comfortable furniture well equipped kitchen
8/10
Excellent
08 Oct 2018
Muhammed Abdul

Nice

Very nice hotel
Friends
8/10
Excellent
22 Sep 2018
Pastor
Generally good. However, requests to keep rooms of family members together were ignored on the two occasions we stayed in the property
10/10
Exceptional
10 May 2018
Nadeem
Great location and great staff. clean and big rooms with nice view.
10/10
Exceptional
26 Apr 2018
Verified traveler

Fantastic stay

Staff were wonderful, close to mall of emirates and ski Dubai, family friendly. Will be back next time in Dubai.
10/10
Exceptional
12 Apr 2018
Rahman

High quality serviced apartments close to the mall

This is a fantastic hotel and I would highly recommend it. It is situated literally just outside the Mall of the Emirates, with plenty of shops and restaurants in the local area as well as in the mall itself.
The lobby is spacious and bright, with a cafe and restaurant on the ground floor. The reception desk is large and well staffed. The staff are always professional and polite. The hotel is remarkably clean. Our hotel room was pleasantly large and the housekeeping staff were always fantastic. The hotel had a roof-top swimming pool with gym/sauna/steam room facilities. The basement car park was large and spacious. Your're treated like a five-star guest and I would definitely be coming back to the same hotel. Thank you Ivory Grand Hotel for such a pleasant stay!
6/10
Pleasant
10 Apr 2018
Samantha

Average stay

The hotel pool was perfect with plenty of space to swim. The hotel room was very noisy from other guests and the air conditioning. The room was clean although I did find a used water bottle under one of the chairs. The beds were hard and uncomfortable and the corridor smelt of cigarette smoke, however luckily it didn't smell in the room.
Family
8/10
Excellent
30 Mar 2018
Naif

great

every thing was great except WIFI
Family
10/10
Exceptional
24 Mar 2018
M.Imran

Comfortable and value for money.

The hotel was very clean and ideal for family stay.It was near to MoE but bit more on walking distance due to adjacent construction work although hotel is already providing free transportation as well as to other several attractions.All of the staff was cooperative and friendly , we had got the upgrade from classic to superiors suit that make the stay more comfortable. I suggest to bit improve the wifi as sometime it has low signalling issue.
Thanks all and keep it up your good work.
Family
4/10
Poor
20 Feb 2018
Sayadat

Worst reception staff ever....

Very disappointed with the amount of money paid against the type of accomodation. Very rude reception staff but good gouse keeping team
Family
6/10
Pleasant
28 Jan 2018
Rakan

Not clean

The room and toilets are very dirty and the breakfast wasn't worth the money. Not recommended
8/10
Excellent
21 Jan 2018
mustafa

Bit far from altercations

It was very nice big apartments
Family
10/10
Exceptional
01 Jan 2018
Shahnaz

Excellent service

Lovely and very helpful people working there
The service was fantastic , will defiantly stay there again, walking distance from the Mall and 10 min walk from Metro, only thing is there are no views just sourended by buildings
Family
10/10
Exceptional
21 Dec 2017
Verified traveler
Everything is fine especially the services from all the staff are so helpful and friendly. Just that the internet could be improved faster. Will go back to stay if to visit Dubai again.
Family
8/10
Excellent
17 Dec 2017
Qais

A Clean Apartment to Relax in

This was a nice place
Family
10/10
Exceptional
14 Dec 2017
Suzanne

Well worth a visit.

Really good staff, good restaurant, lovely pool.
Free buses, within easy reach of mall, beach etc.
Staff went over and above to meet your needs.
Very reasonably priced and accommodation was clean and well set out, with all the facilities you needed.
10/10
Exceptional
12 Dec 2017
Frank

very good hotel apartment

Staff, rooms and service are very good and the place is very clean. location is very good and shuttle bus takes you to great landmarks in Dubai
10/10
Exceptional
05 Dec 2017
Neru

Nice hotel, friendly staff, convenient location

Close to the Emirates mall and metro. Staff friendly and always willing to help. We stayed in a superior apartment which was clean. Hotel as other amenities for use too.
8/10
Excellent
03 Dec 2017
Hugo

Lovely stay

Good hotel and apartments. Close to Mall of the Emirates. Lovely pool jacuzzi, sauna, steam room. Daily courtesy bus to main attractions big plus.
Family
10/10
Exceptional
28 Nov 2017
John

Great hotel close to MOE

Nice hotel, excellent staff, and a great pool. Only downside is the internet was poor. In all fairness front desk personnel tried to fix it, but to no avail it was bad.
10/10
Exceptional
21 Nov 2017
mo

Perfect for families

Great hotel...in the middle of all attractions. Marina to the left.... Dubai mall to the right. Emirates mall in front.
10/10
Exceptional
10 Nov 2017
Noman

Good Location

Every thing Was Fine No Negative Comments
Family
8/10
Excellent
01 Nov 2017
Asif

Apartments central to all parts of Dubai

Very good service and facilities. Would have liked a bar
8/10
Excellent
28 Oct 2017
S

Good hotel

Good hotel, staff friendly and helpful. Downside is poor wifi and room smelt of stale tobacco. We were assured this was a room fragrance used but smoking is allowed in rooms if you ask for an ashtray so we were not entirely convinced.
10/10
Exceptional
25 Oct 2017
Sam

Great hotel near shopping mall

Very clean, good service. Nice pool but tempture was warm. Comfortable bed. Thanks.
8/10
Excellent
21 Oct 2017
Gudmundur

Apartment Hotel with rooftop pool

Fine stay, the room was a little outdated, but otherwise all was good.
The pool area was nice.
Would highly recommend booking a tour with Skylandtourism located in the lobby.
The Emirates Mall is 5 minute walk from the hotel.
Family
8/10
Excellent
20 Oct 2017
Verified traveler

Nice hotel but construction work is deafening

The construction works outside my hotel were deafening and not a nice view from my room ,it was very noisy sometimes through the night ,therefore never got a goodnights sleep at all ,if it did stop ,started again at 6am the next morning,the TV was intermittent crept going all cracklaly I think due to the construction outside .
I wouldn't stay here again and certainly would not recommend it to anyone else.
10/10
Exceptional
18 Oct 2017
Nicky

Lovely apartment, handy to Emirates Mall.

Beautifully presented apartment. Fabulous big comfortable bed and two bathrooms with baths.
Perfect place to stop to rest and shop to break up a long flight.
6/10
Pleasant
24 Sep 2017
Mohammed

Good value against money

It was good experience in general and the only concern I had with the bad internet connection during my stay at Ivory. The location was good beside Emirates mall. The staff were friendly and helpful. The cleanliness was good. The parking was good and the breakfast was good as well.
Family
10/10
Exceptional
18 Sep 2017
David Carey

Great wee Gem

Superb location right beside Mall of Emirates so easy access to metro system and therefore all tourist areas of Dubai. Hotel staff very informative and accommodating and rooms adequate for purpose and a decent size. Only 1 small.downside is the amount of building work in the area however apart from the early starts and some noise it does not ruin the stat at this hotel in any way.
8/10
Excellent
12 Sep 2017
Steve

Nice Hotel Close to the Mall of Emirates

We enjoyed our 2-bedroom flat. The 2nd bedroom had twin beds which was great for the kids. The room itself came with well equipped kitchen area with enough to help for the days when you want to eat in. Our room also had a drying rack, washing machine. The swimming pool was perfect for small kids. Close for walking to mall of Emirates or the metro. We really enjoyed our stay. We found all the staff were courteous and polite. Definitely on our list for places to stay again !
10/10
Exceptional
05 Sep 2017
ahmed

Good

It's in total good but the breakfast not great but they try to work hard and the apartment was great
10/10
Exceptional
30 Aug 2017
Verified traveler

Enjoyable

We had a very good time
Family
10/10
Exceptional
30 Aug 2017
Abid

Nice hotel close to shopping mall and matro stop

Hotel frontline staff is very Helpful.
I have experience especially room service staff is the star player in this hotel they are polite and helpful and serving guest with smiles.
8/10
Excellent
29 Aug 2017
Hussain

Very nice hotel close to the supermarket 10 minute

Very nice experience with this hotel close to the supermarket shopping malls
2/10
Poor
24 Aug 2017
Verified traveler

What a waste of money!!!

I would NOT recommend this hotel. Check-in service was abysmal. I was asked by the receptionist if I wanted a drink while I waited for my room, to which I replied yes, and he said he would bring it to me. He didn't bother. Repugnant Filipino female receptionist that I'd read about on forums didn't disappoint. She shouldn't be in hospitality with her obnoxious attitude, and provided the worst service during my entire stay in Dubai. The room overlooked a huge construction site, which I was not warned about, and I couldn't even open the windows. The hotel itself even advised me not to. First morning of breakfast, I had to verbally spar with 3 members of staff, trying to convince them that breakfast was included in my stay. When they finally found my paperwork and agreed, not one could manage an apology. Thankfully I was able to steer clear of most of these fools during the rest of my stay. I didn't manage one good night's sleep because of the construction noise. And because the restaurant was so small, I had to make sure I got an early breakfast otherwise the place would become overrun and I'd have to wait for a vacant table. The minibus was very misleading, only venturing to locations further away once in the morning. The only good thing about this hotel was check-out.
10/10
Exceptional
17 Aug 2017
frank

Great hotel

Great great location and worth every penny spend , close to Mall of emirates
8/10
Excellent
10 Aug 2017
Eunice

GREAT HOTEL, AFFORDABLE AND CLEAN

The hotel was very nice and Clean. Staff was professional and helpful. Amenities like pool and fitness center were fun but closed a bit early given how fun really starts after dark. I would definitely recommend Ivory Grand and stay again. The only real negative was unstable internet connection and we didn't get face towels, only drying towels which is unusual.
Family
8/10
Excellent
29 Jul 2017
Abdulmalik

Very good

Very good hotel, local area is excellent, staff are friendly and helpful, furniture is alettel bet old, cleanness is good

Only an Egyptian customer service representative was called us to hear the hotel's advertising show and he promised a cruise with dinner for all the family in return for sitting and listening to the publicity but he was a liar and wasted our time, beware of this person

Hotel is recommended for whom is not looking for lLuxury
Family
8/10
Excellent
24 Jul 2017
Abdulmalik

Good hotel friendly staff, hotel furniture medum

Very good hotel and staff , clean enough, furniture need renew but still ok, apartment suspecuse
Family
8/10
Excellent
01 Jul 2017
Mika

excellent stay

The staffs were no nice and friendly, they upgraded me to one bedroom since I requested early check in which required a little extra pay. The room was spacious, clean and got 2 bathrooms.

It closes to the Mall of Emirates, very convenient location with shuttle bus service.

You can join any tour just sign up at the tour help desk which located at the lobby. The price was ok but pick up and drop off at the hotel which makes it so easy.

I really enjoyed my stays there!!

10/10
Exceptional
13 Jun 2017
Verified traveler

Great for it's value

Lovely hotel, good service and location
Family
10/10
Exceptional
08 Jun 2017
K

Lovely studio flat 7m walk mall Emirates / metro

Absolutely loved our one bed studio flat. We used the swimming pool daily, as it was in the shade after a certain time (3pmish) which was very good due to it being so hot. The room itself came equipped with cutlery and dishes for two people, as well as pans, kettle, toaster and teabags. Our room also had a drying rack, washing machine, drying rack which were used daily. Not too long a walk to mall of Emirates or the metro. I absolutely loved my stay. The staff were courteous and polite and it was very enjoyable.
8/10
Excellent
29 May 2017
expect it

Reasonable hotel close to train.

Good size rooms, some disrepair. On arrival we found leftover food under the couch from previous guest(probably kids as it was all over and not started rotting yet). Kitchen countertop had 4 fish scales stuck flush to it. Everything was cleaned after responsive front desk sent cleaners to the room and i showed them what to clean. Wifi and wired internet is adequate for surfing. Gym is reasonablly equipped and quiet large. Good AC. Would stay again but adjust expectations a little lower.
10/10
Exceptional
27 Apr 2017
Verified traveler

Nice hotel closer to everything.

Staff were very nice and courteous. Reception lady Lyn was very approachable and ready to listen and attend to complaints. Had few issues with room cleaning but staff responded well to complaints.

Decent hotel to stay in Dubai and close to everything.
10/10
Exceptional
25 Apr 2017
Maheshkumar chimanlal
excellent location, friendly staff
Family
10/10
Exceptional
23 Apr 2017
Elizabeth

Great stay!

My 7 year old and I really enjoyed the stay and the staff. They were incredibly helpful and considerate.
Family
10/10
Exceptional
22 Apr 2017
Lisa
Great apartments, very close to the emirates mall! Staff very friendly and helpful.
Family
10/10
Exceptional
18 Apr 2017
Verified traveler

Great place to stay!

They upgraded us to a bigger room for free on arrival. The breakfast was amazing, they offered complimentary shuttle services to the mall and beach, and the staff were helpful to any and all requests that we had. Cabs easily accessible as well. I highly recommend this place!
10/10
Exceptional
14 Apr 2017
Leah

Lovely hotel with rooftop pool

Fantastic hotel. Staff were all friendly and couldn't do enough for you. The rooms are extremely clean and comfortable. We had a fantastic stay. The restaurant served good food at reasonable prices.
10/10
Exceptional
01 Apr 2017
Jan
Great Hotel, nice friendly staff, clean, rooms exceptional. Very good value for the money.
Only one complain, internet was not working well and as I was there for business it was frustrating.
10/10
Exceptional
23 Mar 2017
Verified traveler

Nice hotel and close to Emirates mall

The hotel and staff where excellent I asked for an upgraded and the staff were more than happy to help. I had an excellent stay and the breakfast was great and recommended as it helps with day. The hotel is very close to Emirates mall so you can catch a metro to all the places you need and save money on not taking many taxis.
10/10
Exceptional
06 Mar 2017
Verified traveler
very nice hotel. good staff. will come back.
Partner
10/10
Exceptional
03 Mar 2017
Verified traveler

Unexpectedly great hotel

I booked this hotel as I could get two rooms (I chose the \"Classic Apartment, Two Bedrooms\" option) much more cheaply than at one of the bigger chain hotels for our family, so I didn't really know what to expect.

When we arrived at the hotel, check in was straightforward and the staff were polite and efficient. During check in, I learned that the hotel operates a free shuttle for guests between the hotel and a series of very useful places, including the Mall of the Emirates, Jumeirah Beach and the Dubai Mall, which was a massive bonus, although only the Mall of Emirates has a shuttle that runs frequently; for other locations, only one shuttle per day runs.

The hotel's proximity to the Mall of the Emirates is a massive selling point, since the Mall has pretty much everything you need to set yourself up, including a gigantic supermarket to buy essentials and food supplies (if you wish to cook for yourself). Because we were traveling in February, it was a very pleasant five minute stroll to the Mall, although it would probably be unbearable in the summer months (so use the shuttle!).

The apartment itself was beautifully decorated (tiled throughout), with two very nice bathrooms. The furniture will not be to everyone's tastes, but it was comfortable. The staff do a fantastic job of keeping everything pristine. There was no view to speak of, and there was some noise from building work going on nearby, but otherwise, this hotel was unexpectedly brilliant!
8/10
Excellent
26 Feb 2017
Jacob
It was nice
Family
10/10
Exceptional
14 Feb 2017
Stephen

convenient and close to amenities

Hotel was great, good gym, pool, room was very nice size. staff very friendly and helpful.
8/10
Excellent
24 Jan 2017
Graham

Close to the Mall.

Within walking distance to Mall of Emirates and easy connection to the metro. The hotel has a free shuttle service with set times to the major centres and the beaches.
10/10
Exceptional
13 Jan 2017
big traveler

Great Hotel near the Mall of the Emirates.

Checking in was amazing, the staff was very welcoming and was courteous at all times. Breakfast seemed to get better every day.
4/10
Poor
29 Dec 2016
Mary

Clean and spacious hotel.

It was a good stay for a family with young children, rooms are quite big and spacious. Only limited wifi sharing ratio, small restaurants not big enough to carry least 60% of the hotel clients. Waited 30mins in the lobby before getting a table in the restaurant. Gym wasn't so bad, though with limited workout equipments. Breakfast is good for its standard!
Family
10/10
Exceptional
10 Dec 2016
Yasmin

Best position

Excellent experience. Well positioned behind the Mall of Emirates. Great staff eager to please with cleanliness and excellent service. The icing on the cake was the daily buffet breakfast and the shuttle service to different parts of the city. Would stay there again and again.
8/10
Excellent
05 Dec 2016
Clarice

A quick dubai stay

Just had a mild problem with the booking as it was not received from booking company, that time i was a bit dissatisfied with reception as they dont know how to deal such cases.
6/10
Pleasant
01 Dec 2016
mohammad

OK Stay

OK stay. Hospital staff. Commitment to customer satisfaction. Good internet connection. Clean room. Ok bathrooms.

Breakfast ok with a good window for enhancement.

6/10
Pleasant
20 Nov 2016
Abdullah

Bad hotel

Bad location
Construction works beside the hotel and early noisy starting from 7 Am.
Bad welcome from Reception
Request high floor and street view when I book before one month of check in but nothing get it.
Not recommand the hotel for anyone.
Family
8/10
Excellent
13 Nov 2016
Ali

Great Stay

Booked 2x two bedroom apartments, we were 7 adults, service and staff were great and friendly, overall the apartment rating will give it as 8.5 out of 10 so its great.
Location is good but not great, however the local area behind have all you need like supermarkets, pharmacies, and restaurants.

Really recommended for families.
Family
8/10
Excellent
03 Nov 2016
kelly

building work

Nice hotel but in the middle of a building site. Woken every morning early by drills and banging. I'm sure will be better once all the building work is finished.
10/10
Exceptional
31 Oct 2016
Norz

Lovely hotel

Due to early check in and check out, I contacted the hotel prior to make sure this was okay. When I got there staff were ready to charge me additional 200dhm, but after speaking to manager this was soon resolved.

However the actual stay, rooms, cleanliness, helpfulness of staff and the facilities available absolutely brilliant! Ideal place for families or if you want to relax!
10/10
Exceptional
30 Oct 2016
yousef th kh

Nice hotel apartment to stay at

My wife, baby and I stayed at a one bedroom apartment, everything was nice and clean, yes around us were a lot of construction that started from 6AM till around 12AM, so yeah you will be awaken early for sure, but that is good in away to get for breakfast as it gets very crowded after 9AM and within the last hour to the end of the breakfast time, the trays are actually empty and there isn't much to have.
The staff are great and friendly and just when the construction finishes in several months, it will be a great stay.
Family
10/10
Exceptional
19 Oct 2016
Nataliya

great hotel, clean, large rooms, friendly staff

Good location, large clean rooms, bed not too soft, but it is personal preference. Very good complimentary breakfast, new every day and good quality. I will stay there again in a heartbeat. WiFi works great.
10/10
Exceptional
06 Sep 2016
Verified traveler

Friendly staff

The hotel is super close to the mall of the Emirates. Also, it was pretty easy to catch a cab every time from in front of the hotel.

Location & surroundings

Ivory Grand Hotel Apartments
Behind Mall Of The Emirates, Al Barsha, Dubai, Dubai, United Arab Emirates

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Ivory Grand Hotel Apartments

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