Name: Ibis Mall Avenue Dubai Hotel
Address: 2 A Street, Dubai, 283825, AE

10/10

Exceptional

20 Feb 2026

Mohamad

Staff

6/10

Pleasant

09 Feb 2026

Tooba

Room was ok but a little small. Staff were a little disorganized around breakfast etc

10/10

Exceptional

30 Jan 2026

Patience

Yes

2/10

Poor

20 Jan 2026

Hessamedin

I want no smoking room but all time is smoky weather and I did not sleeping . Very bad hotel

10/10

Exceptional

18 Jan 2026

Martin

I was sent to a wing in Novotel, and I got upgraded. Great service, kind staff, superb breakfast and nicely decorated reception with a Japanese restaurant as an option for dining.

Leisure Self

6/10

Pleasant

17 Jan 2026

hanan

Overall, everything was good. The hotel and the staff were excellent and very professional. However, there was a noticeable damp smell in the room. I would recommend the hotel, and I hope attention will be given to this issue.

Leisure

6/10

Pleasant

01 Dec 2025

Nadeem

Location is very good (around 10 minutes walk to two metro stations, Insurance market and Mall of the Emirates station. Reception staff were very helpful and polite. Breakfast wasn’t that good and the room furniture and fixtures were fully deprecated!!!

Self

6/10

Pleasant

30 Nov 2025

Phillip

The lobby had a really bad smell. Otherwise it was a decent stay.

Leisure Self

2/10

Poor

27 Nov 2025

Roula

This place is a dump. I

8/10

Excellent

09 Oct 2025

Sohale

10 to 8
I didn’t like they are bed it so small..

Business_and_leisure Family_with_children

4/10

Poor

30 Sep 2025

Bilal

Location is good

Self

10/10

Exceptional

28 Sep 2025

carol

This was our first time in Dubai, and we stayed here on a 14 hour layover. The hotel was clean, tidy and the staff were all very welcoming, including the maid that was working on our floor when we arrived. The hotel was very close, about 11 minute walk to the shopping centre Mall of the Emirates, where there was a variety of priced shops. We also visited Jumeirah Beach which was a 14 minute uber ride to see Jumeirah Burj Al Arab. The Sea was lovely and warm and well protected by life gaurds. We also saw the Burj Khalifa also a 12 minute uber ride away. Unfortunately we only drove past the Museum of the future and the Dubai Frame on our way to the hotel. If we had more time then we would had visited both. There are plenty of eateries very close to the hotel and in the hotel. As we had a 3 am flight we were not able to visit the breakfast room which was also included in our stay, but im sure it would have been well presented like the rest of the hotel.

Partner

10/10

Exceptional

24 Sep 2025

Maxima

I like everything

4/10

Poor

02 Aug 2025

deyary

The hotel carpet was very dirty

Self

10/10

Exceptional

08 Jul 2025

Hannelore

Walkable

Lovely staff always promptly to help.
I always stay a full day in Dubai for my layovers and Thai location is perfect

Self

10/10

Exceptional

29 Jun 2025

Mary Ann

Keep it up!

Leisure Friends

10/10

Exceptional

12 Jun 2025

Hannelore

Helpful staff

it’s walkable distance to mall of the emirates, if this is your reason of traveling, staff is great extremely helpful and friendly, instructions were clear and convenient facilities. I always add this hotel on my layovers

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Mubarak

I always stay here. Staff is fantastic and it’s a good value for money.

10/10

Exceptional

04 Jun 2025

Nadeem

Nice budget hotel. Great for a short stay. Located really close to MOE. 👍

Self

6/10

Pleasant

25 May 2025

Hussein Azim

Small but decent room - needs to be updated. Great location, only a 10 minute walk to mall of the Emirates. 24hr carrefour express next door. Nice neighborhood to walk and explore. The staff force (literally make you pull out your phone) you to write Google reviews and mention their names which I didn't like at all.

Leisure Self

8/10

Excellent

17 May 2025

Aristeo

Property is decent and offers good balance quality price. It is missing USB chargers and shows some age.

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Brigitte

Good

Leisure

10/10

Exceptional

20 Apr 2025

Ammar

Nice place and quite

Business Self

10/10

Exceptional

06 Mar 2025

Huma

Great place.

Business_and_leisure Family

4/10

Poor

25 Feb 2025

Verified traveler

I request to print the invoice by total amount and they refuse , they said that hotels.com will send it to me and I found on hotels.com only receipt and not invoice which is not accepted in my company

Business

6/10

Pleasant

25 Feb 2025

S

Fine

Was fine. Seemed not to be enough staff at breakfast. Did not replenish towels

10/10

Exceptional

19 Dec 2024

YEHYA

Great thanks

Business Partner

10/10

Exceptional

18 Dec 2024

Sarah

متاز

10/10

Exceptional

15 Dec 2024

YEHYA

Great thanks to Mr Nyni

Business Self

6/10

Pleasant

18 Nov 2024

Verified traveler

No staff for luggage transfer, no washroom slippers, small rooms with average facilities

10/10

Exceptional

15 Nov 2024

Nikko

Good location! Friendly staff!

Leisure Family

10/10

Exceptional

12 Nov 2024

Philip

Good and friendly staff

Business Self

10/10

Exceptional

10 Nov 2024

Cirenia

It so amazing than they replace with no charge the bottles of water, I'm very thankful for that.

Leisure Friends

10/10

Exceptional

22 Oct 2024

Tatios

Everything

Business Self

4/10

Poor

12 Oct 2024

Mohamad Wael

The room ventilation is bad , the room is humid, the pillows are very bad

Business Self

8/10

Excellent

01 Jun 2024

Farah

Likes:
- smooth check in process
- friendly staff
- hotel is a 10 minute walk from Mall of the Emirates

Could improve:
- required renovations as the rooms are outdated; upgrade the carpeting and wall color maybe for a more relaxing room ambience

Leisure Friends

2/10

Poor

29 Apr 2024

Karen

Disappointed - Hotel was closed

We arrived at the hotel and found it was closed due to flooding. We received no notification from the hotel or Hotels.com there was any issue with our accomodation and in fact received an email 2 days before our stay asking if we wish to upgrade our stay. There was a handwritten notice on the front of the hotel advising us to ring for help - the number provided would not connect via our mobiles or a land line. Very disappointed with this booking.

Friends_and_family Family

6/10

Pleasant

28 Apr 2024

Farid

It wasn’t good as other IBIS’s. Food was okay but rooms were not

Business

10/10

Exceptional

16 Apr 2024

Aysha

We stayed during the severe flooding. The staff were more than amazing

6/10

Pleasant

15 Apr 2024

margaret

Please remove the carpets in the rooms they are too old and even cleaning them its now beyond hoovers
I was sneezing all night ended up buying antihistami e tablets which is not good at all.the toilet sink drains very slowly and the tspe is damaged

10/10

Exceptional

07 Apr 2024

Kelvin

I liked the fact that they were accommodating and gave me a late checkout as my flight was late in the night.

Leisure Self

8/10

Excellent

31 Mar 2024

Richard

The rooms were more than adequate and clean. Hot shower, coffee pot, fridge, and safe for your belongings. Restaurant on site was good and very reasonable. Walk to the Mall of the Emirates with Ski Dubai. The only negative would be no gym & pool at the hotel but you can use the adjoining hotels facilities.

Leisure Friends

10/10

Exceptional

26 Mar 2024

Nolita

I recommend this property to other guests. During our 6 days stay when we requested something that we need, the staff delivers it in just few minutes. Location is convenient. We walk to the mall few times. Staffs are very courteous.

Leisure Family

10/10

Exceptional

18 Mar 2024

Diego

Good stay.

Business_and_leisure

8/10

Excellent

02 Mar 2024

Rakesh

An extremely conveient place to stay as business traveller

Business Self

10/10

Exceptional

24 Jan 2024

BELLMAR

Worth to try

Very good

Business

4/10

Poor

27 Nov 2023

Mark

The room service are very noisy in the morning. They scream to each other in the coridor

Business Self

6/10

Pleasant

18 Nov 2023

Verified traveler

I was in queue to check in and check out- not enough staff to attend to customers. Saw 2 security guards but only 1 staff on duty at the desk.

Asked for sleepers after checked in and was not in the room when we went back in the afternoon. Had to call for it.

Electric kettle not working, only tea, no coffee. Mentioned to the front desk upon check out.

Not a good stay.

Self

8/10

Excellent

17 Nov 2023

Mirta

Good

8/10

Excellent

17 Nov 2023

Ali

Location very convenient next to Mall of the Emirates.

Business Partner

10/10

Exceptional

16 Nov 2023

David

Excellent service by Ahmed, who helped me get an extra day at the hotel. Thank you.

Leisure Self

6/10

Pleasant

07 Nov 2023

Mohammad Zaman

Not what i booked

I enjoyed my stay shame i was given one double bed room when i booked weeks in advance for two single bed rooms my mum is unwell and had to endure sharing a room with my sister the manager refused to fix this issue the location is the only good thing really not too far from downtown

Friends_and_family Family

8/10

Excellent

24 Oct 2023

Sylvia

Convinient

Business

10/10

Exceptional

28 Jul 2023

Mohamed

Excellent service

Very good hotel

Business

6/10

Pleasant

11 Jul 2023

Vinson

The rooms are very congested.
The breakfast is excellent!

Business Self

8/10

Excellent

24 Jun 2023

Nadeem

Nice place to stay at a budget.

Self

8/10

Excellent

20 Jun 2023

Sylvia

All fine good breakfast

8/10

Excellent

11 Jun 2023

Susan

Rooms are small, however staff was pleasant, rooms were clean, and breakfast was good.

Business_and_leisure Family

10/10

Exceptional

08 Jun 2023

zafar

Good clean, solve the purposes, nice breakfast, helpful staff

Business Self

10/10

Exceptional

08 Jun 2023

zafar

To the point. Clean. Nice breakfast.

Business

8/10

Excellent

29 Apr 2023

bruce

The Terrace pictures gives the impression that you can enjoy a meal with a glass of wine e.g., but NO alcohol is allowed. Misleading unfortunately!

Business_and_leisure Partner

2/10

Poor

14 Apr 2023

Aftab

Stay away from IBIS mall of emirates

Cheap hotel if you want to stay without comfort , bed are bad bathrooms are worse when you take shower all the water comes out of the shower door which has quarter inch of opening from sides and bottom , my mother slipped as she came out of shower I complained but they didn’t care about it . If you turn on the sink tap slowly not to waste water all water comes on counter top. Shabby smelly carpet I changed my room twice same problem . Even manager Hannah or Hannan was not accommodating and agreeing to the problem but said I booked my reservation through Hotel.com that’s why she won’t put me next her her sister company Novotel which is attached to Ibis. Will never stay there again . Save yiyr money

Friends_and_family Family

8/10

Excellent

11 Apr 2023

Junaid

Quiet place with easy access to food, mosque and transport.

Business Self

4/10

Poor

02 Apr 2023

Sherif

Old property needs renovation and cleanliness is an area of improvement definitely

Business_and_leisure Self

4/10

Poor

18 Mar 2023

SAI

Poor Quality old hotel

Poor Quality its very old hotel condition of carpet and rooms are very bad. It’s in prime location but there is another Ibis in 2 miles ( IBIS Barsha) that’s in great condition

Business

10/10

Exceptional

03 Feb 2023

Aneez

Nice area , staff helpful, basic. Should be less expensive

Business Self

8/10

Excellent

14 Jan 2023

Mohammad

Great Staff, convenient location, quite, and affordable rates.

Business_and_leisure Self

8/10

Excellent

14 Dec 2022

M.MOUSTAFA

Great location with walking distance to the mall of Emirates. 24/7 markets around the corner. Room is good but didn’t like the smell.

Leisure Partner

6/10

Pleasant

11 Dec 2022

Diane

Friendly staff. Musty smell of mold in tje room.

Leisure Friends

8/10

Excellent

02 Jun 2022

Yehia

👍

Business Self

6/10

Pleasant

06 Apr 2022

Fady

Very Traditional

Business_and_leisure Self

8/10

Excellent

01 Apr 2022

margaret

I liked the proximity to the mall,nice
The rooms are clean but the carpet is far too old and for me, with allergies and asthma it was a major inconvenience. I propose a change of carpets and possibly leave few rooms with tiles for those with allergies and asthma

Leisure Self

6/10

Pleasant

28 Mar 2022

Aftab

Need lot of improvement in Toilet Amenities (Practicaly No Amenities) …

Business_and_leisure Self

10/10

Exceptional

23 Mar 2022

Syed Shariq

Location is superb. Carrefour is right next to it. Mall of Emirates is on walking distance. Very nice turkish restaurant right in front and Filli restaurant a few places from property.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Jan 2022

Adel

Perfect

Business Family

10/10

Exceptional

15 Jan 2022

Miguel Angel

Excellent accommodation and food

Business

8/10

Excellent

07 Jan 2022

Mohamed

Good location

Nice lactation,

Business

10/10

Exceptional

31 Dec 2021

Lavinia

Location is great

Convenient location next to the mall of emirates ( walking distance) and the metro.
Many restaurants around.
Easy to go out and avoid crazy traffic in Dubai.
Service was excellent. Staff very helpful. They organized the PCR test for me.
Hotel needs a renovation. Ibis usually has simple and modern rooms,where you feel comfortable but this hotel definitely needs to renovate.

Breakfast needs to improve and include more Arabian dishes.

The best is location and service.

Friends_and_family Friends

8/10

Excellent

09 Nov 2021

ROGER

Check in very slow

Business

4/10

Poor

19 Oct 2021

Sébastien

One night stay in dubai

I arrived to spend a night alone.
The room was clean when i arrived, a bit cold. I stopped the AC and it was fine.

In the middle of the night i got awaken by a sudden loud noice, like people shouting in the corridor and banging against the wall.
After some time i heard a guy shouting at his wife and beating her. I called the reception and security came up to told the neighbor to stop. He was drunk and not listening. Again around 3 am i called and told reception if they don’t ask him to stop beating his wife i would call the police. They came up and he stopped for some time.
Again at 5 am he started to beat her, this time i went downstairs and told security i would not go up again unless the polices comes. The hotel called te police who came but when they checked it was all quiet they said they could not do anything. Finally i got upset ass i wanted to sleep and the hotel manager moved me to another room few floors bellow.
I went to bed and i don’t know what happened to the drunk tourist next door.

Generally i would say it’s a nice hotel and the staff is listening to guest. Unfortunately there needs to be several warning for them to take action. I don’t know if it’s because they don’t want to have a case registered at the police or if it because the process is too long.

Self

2/10

Poor

26 Aug 2021

Mims

Disgustingly dirty rooms. EXtremely unfriendly staff and terrible food. Overall, this hotel should be 2 star at best. My room had nothing in it. no coffee, soaps, no iron etc. I had to call housekeeping everyday to clean the room and the follow up as they would forget towels and pillows. There was no minibar at all. TV didn't work and extremely noisy every night. No view at all and not that close to the mall. They even overcharged me in the end and I spent 2 hours with them trying to resolve it. They never did. I had to leave and waiting for my refund. I doubt I'll see it.

Business_and_leisure Self

6/10

Pleasant

26 Aug 2021

Hagop

Not great

The room was clean but the bathroom wasn’t great. No towels took the staff three hours to get them and still no hand towels.
The vents were noisy even with the ac off. Occasionally a bad odor would come from the vents. My previous experience with ibis was much better than this occasion.

Business

10/10

Exceptional

20 Aug 2021

Oliver

Home from home

Amazing service as usual from a great team at the mall of emirates ibis.

Business

10/10

Exceptional

20 Aug 2021

Oliver

Perfect place for stay in Dubai

Amazing staff all over, always ready to help me with anything I needed. Thank you easy access to mall and metro. Best lil restaurants and takeaways opposite. Good value all round. Will stay again.

Business

10/10

Exceptional

19 Aug 2021

Milena

More then a was thinking is brand IBIS✔️🙏

As my trip was business I was thinking to stay just one night but I stay more. Good location just few minutes everything oround. This hotel change my mind obout staying in Ibis. Great hospitality early check in very welcome girls on reception and always smile on the face when I meet housekeeping . Go forward and good luck . I will give score 9 just cause they don't have all facilities to give 10. Wish you good luck.

Business

10/10

Exceptional

30 Jul 2021

Verified traveler

The size of the bed and the rooms were great

Leisure Partner

8/10

Excellent

26 Jul 2021

Verified traveler

The rooms are small. Staff are very friendly and helpful. Breakfast is great.
Generally happy with my stay there.

Business_and_leisure Family

10/10

Exceptional

08 Jul 2021

Verified traveler

Overall, it is a reasonably priced hotel with all the amenities nearby

Leisure Self

8/10

Excellent

04 Jul 2021

Verified traveler

Nice budget hotel.

Leisure Self

4/10

Poor

01 Jul 2021

Verified traveler

I didn't like and will never return here, I stayed only 2 nights the room is so depressing, boring. They could invest more to make the room look more bright. I love tryp by whyndam their room are not too expensive but bright, beautiful bright. Breakfadtbis ok.

Leisure Self

8/10

Excellent

01 Jun 2021

Verified traveler

Basic 3 stars hotel. Staff is helpful. Location is good close to the mall of emirates. Feasible for short stay

Self

6/10

Pleasant

04 May 2021

Verified traveler

The bathroom ventilation engineering does not allow clean air and there is a strong odor. The land line phone service has severe connectivity issues. The carpet in the room had a stain. The property is in a good location and has many great features. The property is walking distance to the mall of the emirates. Some of the staff are unprofessional.

Business Friends

10/10

Exceptional

01 May 2021

Verified traveler

F

Business Self

8/10

Excellent

17 Feb 2021

Verified traveler

The staff was very friendly and doing their best. the room was very clean.
the light in the room is dim. the staff serving the breakfast are overloaded and not enough to serve all the stations.

Business Self

10/10

Exceptional

30 Jan 2021

Laxmi

Nice stay at ibis dubai mall of emirates

It was nice staying at IBIS mall of emirates, dubai. Cleanliness of the room was of utmost priority for ibis as everyday cleaning and changing of bedsheets and towels weredone during entire period of my stay of 16 nights.
Staff was very polite and helped in every way. Enjoyed the zym and swimming pool as well which is maintained very well.

Self

10/10

Exceptional

18 Jan 2021

LARA RABUSA

Very grateful with all the staff. Such a wonderful staycation. An excellent service worth coming back. Thank you so much for a free breakfast- we’re not expecting for a refund. Everybody are warm, friendly and helpful - hospitality at its best 👏👏👏. Thanks again & stay safe.

Friends_and_family Family

8/10

Excellent

09 Jan 2021

Craig

Great value and welcoming.

Very friendly and clean, this basic hotel has a professional atmosphere and very good service. The staff were there to help in any way possible. Warm pool was perfect for swimming lengths. Small room and bathroom were spotless. Spacious lobby and restaurant. Twenty minute walk through the Mall to the Metro.

Partner

8/10

Excellent

15 Dec 2020

Eizar

Great stay

Very clean and nice & friendly staff.

Self

10/10

Exceptional

27 Oct 2020

Verified traveler

Definetely great

It was indeed a great stay. They allowed us late check out and there's a complimentary cake and bed was set up beautifully. Definitely will come back. Also fast service. Kodus to Front Office

Partner

2/10

Poor

09 Sep 2020

Jema

No consideration staff at all.

Partner