Name: Kempinski Mall of the Emirates
Address: Sheikh Zayed Road, Al Barsha. Po Box 120679., Dubai, AE

Kempinski Mall of the Emirates

Dubai · United Arab Emirates

Sheikh Zayed Road, Al Barsha. Po Box 120679.View location

100 reviews shown

10/10

Exceptional

01 Jul 2026

Eya

The hotel is very nicely located when we go to Dubai in Summer. The room is spacious and the staff was very helpful and amazing. They gave me a discount on the spa and some coupons as well and it made me discover their great spa. Will visit again!

10/10

Exceptional

27 Jun 2026

Rosalind

Beautiful hotel and convenient to everything. Loved the adjacency to the Mall of Emirates for excellent shopping and services. The staff was warm and welcoming! This will now be my go-to hotel in Dubai!

Self

10/10

Exceptional

24 Jun 2026

Fahad

Everything was Perfect , the staff really helpful

Business Friends

6/10

Pleasant

19 Jun 2026

ishak

Good.location

Family_with_children

10/10

Exceptional

13 Jun 2026

Asma

For summer, it is great to be there as the hotel is directly connected to MOE. The rooms are spacious and clean… staff very nice

Self

8/10

Excellent

19 Feb 2026

Shrifa

Clean room
Staff were very helpful and courteous

Partner

10/10

Exceptional

17 Feb 2026

MABLE CHRISTINE

Good

Friends

10/10

Exceptional

10 Feb 2026

Asad

We loved everything about this hotel. The staff , the food and the convenience of the stores right at our door step. We highly recommend this hotel.

10/10

Exceptional

24 Jan 2026

Husain

Best stuff and great in everything

10/10

Exceptional

08 Jan 2026

Syed Farhan

Everything about the suite and amenities was excellent. The staff was very responsive and the food choices great.

10/10

Exceptional

05 Jan 2026

hamad

yes

Friends_and_family Family

2/10

Poor

29 Nov 2025

Wajih

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy.

This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

Leisure Family

10/10

Exceptional

25 Nov 2025

Tzvika

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

Business

10/10

Exceptional

05 Nov 2025

Zubia

We were upgraded to a beautiful ski chalet..
Wonderful stay

10/10

Exceptional

26 Aug 2025

WAI MING

All staff are really friendly

Business_and_leisure Friends

10/10

Exceptional

29 Jul 2025

Harsha

Wonderful!

8/10

Excellent

17 Jul 2025

Belaynesh

Our stay was great, however, there is a room for improvement but we had a good stay overall.

Business_and_leisure Family

10/10

Exceptional

23 Jun 2025

Brian

Beautiful rooms and good service

Leisure Partner

8/10

Excellent

22 Jun 2025

Asma

Best hotel by Mall of Emirates

For the summer, best to be by the mall because the weather is very hot.

Self

10/10

Exceptional

08 Jun 2025

Mazin

Amazing

Partner

10/10

Exceptional

04 Jun 2025

shahira

Just perfect… nothing more to add perfection

Business_and_leisure Partner

6/10

Pleasant

09 May 2025

Verified traveler

Eh, no thanks.

We were locked out of our suite even though we had paid for late checkout. While that was eventually resolved, the inconvenience continued—our electricity hadn’t been restored, and I had to call the front desk to get the lights turned back on. We also discovered the pool was closed for renovation, but only after we asked about it. The hotel does provide free transportation to the beach, though we didn’t use it as we had a flight to catch that afternoon. Breakfast was limited in variety, but the staff was courteous. The gym, though small, was well equipped and had an instructor on site.

Overall, our first stay at the Kempinski Dubai was quite a maddening experience.

Partner

10/10

Exceptional

24 Apr 2025

Belaynesh

Overall a great stay. Great for kids and shopping as well as Ski Dubai logistics.

10/10

Exceptional

24 Apr 2025

Belaynesh

Very clean, helpful staff and great location.

Business_and_leisure Family_with_children

8/10

Excellent

20 Apr 2025

Murtadha

Overall good

10/10

Exceptional

12 Apr 2025

Omar

Connected to the property

4/10

Poor

04 Apr 2025

Veronica

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

10/10

Exceptional

16 Mar 2025

Adel

convenience and friendly staff

Leisure Family

10/10

Exceptional

08 Mar 2025

Graham

Well located at Mall of Emirates, next to the Metro

Leisure Partner

10/10

Exceptional

07 Mar 2025

Ammar

The property so quite and convenient, the beds and services are excellent.

Business_and_leisure

10/10

Exceptional

08 Feb 2025

Janet

Our chalet, the staff and the butler service was all amazing

Leisure Family

10/10

Exceptional

06 Feb 2025

Maryam

I loved the hotel overall
The welcoming staffs, the lux and great services if the room, the great breakfast buffet &…
Beside, it was so close to the mall of Emirates which would give massive options for dining and coffee shops and shopping
I would choose there again In the future.

Leisure Self

4/10

Poor

02 Feb 2025

M Usman

Disappointed!

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed:

- For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue).
- House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening.
- Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental.
- Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying.

The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

Partner

10/10

Exceptional

21 Jan 2025

Arthur Ubaka

Convenient location if you need to balance Abu Dhabi and Dubai. Private, good size rooms.

Business Self

10/10

Exceptional

12 Dec 2024

Doris

perfect vaction i had
the hotel was perfect clean and the service best i got ever the u
perfect location at the mall

Partner

10/10

Exceptional

08 Dec 2024

Kishore

Great

10/10

Exceptional

02 Dec 2024

Nabeel

Excellent value for money, very convenient location and extremely friendly staff.

Leisure Family

10/10

Exceptional

28 Nov 2024

MABLE CHRISTINE

Very clean

Leisure

10/10

Exceptional

21 Nov 2024

Verified traveler

Leisure Family

10/10

Exceptional

14 Nov 2024

deirdre

quiet beautiful wonderful stay

Leisure Self

10/10

Exceptional

09 Sep 2024

Mamdouh

Business Self

10/10

Exceptional

09 Sep 2024

Benjamin

Excellent suite and service everything worked and was classy.

Partner

10/10

Exceptional

17 Jun 2024

Alexey

Súper hotel for good shopping

Leisure Family_with_children

10/10

Exceptional

16 May 2024

Haisam

Amazing hotel

6/10

Pleasant

07 Mar 2024

Michael

Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.

Business Self

10/10

Exceptional

29 Jan 2024

Murtadha

Excellent

Leisure Family

6/10

Pleasant

21 Jan 2024

MOHAMMAD TASLEEM

Shower was terrible did not work properly

Leisure Self

10/10

Exceptional

14 Jan 2024

Murtadha

Excellent

Leisure Family

8/10

Excellent

02 Jan 2024

Muhammad

It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.

Friends_and_family Family

6/10

Pleasant

01 Jan 2024

Ashok

Need service with a smile.

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

Friends_and_family Family

10/10

Exceptional

01 Jan 2024

Irman

Mohammed the manager at Olea restaurant was very friendly and helpful!

Business_and_leisure Family

10/10

Exceptional

22 Dec 2023

Grant

Still Great

Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.

Friends_and_family Family

10/10

Exceptional

16 Dec 2023

helena

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

Business_and_leisure Family_with_children

10/10

Exceptional

15 Dec 2023

Ali

The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.

Business Self

6/10

Pleasant

15 Nov 2023

Ayesha

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

Business_and_leisure Self

10/10

Exceptional

13 Nov 2023

Peter

Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.

Leisure Partner

10/10

Exceptional

03 Nov 2023

Verified traveler

Excelent place

Leisure Partner

2/10

Poor

31 Oct 2023

Verified traveler

Disappointed traveler

Cash went missing after housekeepers made my room the first morning during my stay. The loss was reported to the executive housekeeper, the security manager and two other Kempinski team members once I noticed the loss after breakfast on the same day. I was told not to report to the police and let the Kempinski team to investigate. Investigation by the Kempinski team was done after one day, and nothing was found. I then decided to report to the police. The Kempinski team offered no assistance, tried to brush me off and rejected my request to cancel the rest of the booking (7 nights booking). I had serious concern about my personal safety and the safety of my belongings during the stay at Kempinski. The loss and the response of the Kempinski team caused not only monetary loss but also emotional stress. Terrible disappointment.

Self

2/10

Poor

29 Oct 2023

ALI

The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.

Leisure Family

10/10

Exceptional

21 Oct 2023

adel

One of the nicest hotel

Nice staff quick check in and attached to emirates mall

Friends_and_family Family

10/10

Exceptional

13 Oct 2023

Mouhamad

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great.
Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends
I will definitely stay In this hotel again

Business_and_leisure Family

10/10

Exceptional

08 Oct 2023

Moayad

The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.

Leisure Partner

10/10

Exceptional

17 Sep 2023

SALEHA

Special memories

It was a pleasure to celebrate my 48 birthday at the hotel with all there warm kind welcome . everything and everyone was perfect.

Partner

10/10

Exceptional

01 Sep 2023

Paradise

excellent

Business

8/10

Excellent

30 Aug 2023

Fouad

Traffic around the hotel was very bad

Business_and_leisure Family

6/10

Pleasant

05 Aug 2023

Danielle

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.

10/10

Exceptional

15 Jun 2023

Garland

Very friendly and helpful staff.

Leisure Self

10/10

Exceptional

13 Jun 2023

Mohamed Mahmoud

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

Business_and_leisure Self

10/10

Exceptional

06 Jun 2023

Abdul Gaffar

Excellent Service

Leisure Family

10/10

Exceptional

29 May 2023

Verified traveler

Excellent location and Hotel's staff were very helpful and professional.

Partner

10/10

Exceptional

18 May 2023

Naveed

Expedia forgot to mention to the hotel that my breakfast was included and Expedia didn't respond to hotel nor my long chat with them. However the the hotel front office manager was kind enough to offer breakfast on behalf of the hotel really disappointed with Expedia on this account. Nor did I receive any benefit of being an Expedia gold member.

Leisure Partner

10/10

Exceptional

18 May 2023

ziad

I like the hotel in every way

Business_and_leisure Self

10/10

Exceptional

15 May 2023

Sulaiman

Great location, easy access to Mall of Emirates.

Leisure Family

2/10

Poor

11 May 2023

Adil

They charge my credit card and also my guest credit card .

Business

10/10

Exceptional

05 May 2023

Saad Omer

Great

The hotel was great, the room was clean and very comfortable. The staff was accommodating and check-in was super.

Being connected to the Mall of Emirates is great, especially if you travel with kids.

Business Self

8/10

Excellent

27 Apr 2023

Bader

excellent staff and room is very clean

Business

10/10

Exceptional

22 Apr 2023

kamil

We paid for the room upgrade … they did not accept any of the VIP perks… probably it’s expedias fault

Leisure Family

8/10

Excellent

21 Apr 2023

Porter

A mix of good, excellent and not-so-good

I have mixed feelings. The first room I was assigned smelled of cigarettes smoke and it took a while for them to find me a new room, although eventually they did any it was fine, although it did not have the view I had requested and was very noisy due to proximity to the highway. They did call me after two days to offer to move me to a quieter room with a nicer view, which was exceptional customer service.

I would also say that the location has its advantages and disadvantages. On the plus side, if you like to shop, it is literally connected to the Mall of the Emirates. So you are only 3 mins from food and shopping and do not even need to go outside of the weather is hot. However, this also means it is not really relaxing like if you stayed on the Palm J or at the Marina. Even by the pool, there was always lots of traffic noise.

Self

10/10

Exceptional

19 Apr 2023

RAJESH

Conveniently located

Business_and_leisure Family

10/10

Exceptional

14 Apr 2023

Sasha

Great Hotel! Great Staff!

Awesome stay. Staff was very helpful and friendly. The hotel location is quite convenient. The room was quite comfortable for a family of 4 of whom are 2 young boys. Breakfast had a bit of everything imaginable. Overall, no complaints and would probably repeat if we go back to Dubai.

Friends_and_family Family

10/10

Exceptional

06 Apr 2023

Anchit

Outstanding

Outstanding experience. Great care and comfort and service.

Friends_and_family Family

10/10

Exceptional

03 Apr 2023

helena

This is our favorite hotel in dubai. Very effective and attentive staff..pool guys are fantastic and always welcoming so are even door men.
Reception personal is effective.

Minus wifi was acting up a lot this time..

Business_and_leisure Self

10/10

Exceptional

03 Apr 2023

ismail

Mall Hotel

Massive rooms

Close proximity to mall

Friends_and_family Family

10/10

Exceptional

20 Mar 2023

Waleed

very convenient and staff friendly

Leisure Family_with_children

10/10

Exceptional

10 Mar 2023

Mohammad

It was the 1st time at this hotel and loved it . Will try this place again for sure . Very clean and high end

Leisure Partner

10/10

Exceptional

03 Mar 2023

daniel

Very good rooms
Great breakfest
Location is not the best in dubai

Business Partner

10/10

Exceptional

15 Feb 2023

kola

The hotel staff are very professional and helpful. our room was spacious, and its cleaned daily. Just enjoy the facility and just next door to the mall.

Leisure Family

10/10

Exceptional

30 Jan 2023

Reuben

Good service brilliant breakfast

Leisure Partner

10/10

Exceptional

30 Jan 2023

Iman

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

Leisure Family

6/10

Pleasant

27 Jan 2023

Jessica Ziba

The room I was in was extremely noisy it was next to a power station or something. I had to keep my curtains closed as the view was the power station. All night long there were loud bangs and noises. I could not sleep. The restaurant had a damp smell which made enjoying my food hard.

Leisure Self

10/10

Exceptional

30 Nov 2022

Asma

Kempinski Hotel

Awesome hotel, great location, excellent customer service. Had an amazing stay. Hotel is attached to Mall of Emirates you just walk right into mall, which was very convenient.

Self

10/10

Exceptional

22 Nov 2022

Amr M

Perfection

Leisure Family

10/10

Exceptional

04 Oct 2022

Haytham

It was magnificent time in DXB. I had really admire their dedication professional performance and unbelievably generosity it had exceeded my expectations towards speechless many thanks to the staff especially the lady in red 🌺 looking forward to be coming back soon after years and years away.

Leisure Self

10/10

Exceptional

01 Oct 2022

Juned

Right from the get go, Kempinski staff was awesome. From the moment we checked in to the time we checked out, every moment of our stay was memorable. Since I was staying with my family ( wife & 2 kids ), the receptionist gave us a room with a great view with Burj Al Arab right in front. The room service staff kept the rooms so perfectly clean and ordered that my wife, who has OCD about cleanliness, was completely at ease and actually enjoyed coming back to a immaculately cleaned room - callout for Atul & Team. We didnt eat much at Apsen restaurant but whenever we did the food was delicious. Valet service was great - callout for Fernando and team. One of the highlight for my daughters was the pianist in the evening - she helped create great vibes with her notes.

This was my first vacation in Dubai with my kids and we made many great memories while staying at Kempinski. I WILL STAY AGAIN @ KEMPINSKI.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2022

Jemmel

Great hotel , great location

Highly recommend Kempinski hotel , great location.
Staff very accommodating

Friends_and_family Friends

10/10

Exceptional

09 Aug 2022

castro

Great property. Very conveniently located. Great staff and customer service

Business_and_leisure Partner

8/10

Excellent

21 Jun 2022

mouktar

Wey nice hotel in a very nice location connected to the mall

10/10

Exceptional

15 Jun 2022

Marios

Ski in Dubai

Great hotel and service
Skiing was a lot of fun at the hotel
My kids had great stay and stayed almost till 10 at night to ski

Friends_and_family Family

10/10

Exceptional

03 Jun 2022

BADER

Directly connected to emirate mall
I didn't like swimming pool small

Business_and_leisure Family

10/10

Exceptional

18 May 2022

Khaleel

The hotel was amazing and staff great. I would suggest a considering providing a complimentary beach access at the Kempinski Palms resort or any other beach resort for the Kempinski mall of emirates guests.

Leisure Family