Name: City Stay Prime Hotel Apartment
Address: Behind The Mall of the Emirates, Al Barsha, 1, Dubai, 450127, AE

6/10

Pleasant

26 Nov 2024

Khozema

Staycation

Location is good, service is excellent, cleanliness is average, found cockroach in kitchen, bathroom is below standard (water spills on the bathroom floor because the glass barrier is too short), mattress and pillows are not comfortable

Friends_and_family Family

10/10

Exceptional

01 Nov 2024

Anas

5min walk to mall of emirates, great location. This is our second time staying here.

Leisure

4/10

Poor

07 Oct 2024

George

I would rate this a 2 star hotel. Air conditioning extremely noisy, tub drain plug didn’t work, water dripping in kitchen trough lights and ceiling because if the AC mold on grout in bathroom tub tiles. Very little kitchen ware to cook, no oven, stove vent shorting out

Leisure Self

4/10

Poor

27 Jul 2024

zoheb

The establishment workers are great though the management is horrible. Heres why. This is the first time i stayed somehwere i see the furniture with stains but also wet! Because they wash it and leave under the sun for 1 day with all the fumes and pollution outside to suck in and still not dry. My kitchen chairs took 3 days to dry. The smell is the worst which is of mold and wet moisture never goes away.... I ultimately decided to change my checkout date also because i hear honking and traffic noise at night whilst booking the stay at this hotel it was listed as soundproof. They denied my early checkout under nonrefundable policy allthough the condition of the apartment was not acceptable to stay 19 nights.

Business_and_leisure Partner

2/10

Poor

11 Jul 2024

Sn

Very dirty hotel
Full of cockroaches

8/10

Excellent

21 May 2024

Sn

Good all round

Business_and_leisure Family

10/10

Exceptional

06 May 2024

Salim

Selection of TV Channels inadequate

Business_and_leisure Family

6/10

Pleasant

24 Nov 2023

fahad

Good

Business Family

8/10

Excellent

15 Nov 2023

Laraib

Staff was very helpful but the sofas were not clean

6/10

Pleasant

16 May 2023

Alyanna Levy

The area is big but not all washroom has toiletries we have to ask reception for them. Wondering why we have to pay tourism fee

Leisure Family_with_children

8/10

Excellent

11 May 2023

Bridget

DON’T DO IT!

STOP PLEASE READ!!! The hotel staff WAS WONDERFUL but the hotel itself needs to be UPDATED and EXTERMINATED. I have never been on a hotel until now and had ROACHES!!! There are other hotels that have multiple bedrooms and baths that are way better and I wish we had did more research. Find another place until they get this one together!

Friends_and_family Friends

2/10

Poor

21 Aug 2022

ABDULATIF

I did not like ‏atmosphere, I don’t recommend it for family.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2022

Shihab

Pretty good place, nice staff and location. Rooms are clean,, only downside would be the tv (had only one or two English channels, rest all were arabic)

Friends_and_family Friends

10/10

Exceptional

25 Apr 2022

Susan

Great location and our apartment was huge.
Staff extremely helpful. Would definitely stay again.

Leisure Family

8/10

Excellent

18 Oct 2021

Prema

Nice apartment stay in great location.

We stayed here for 15 days on our way to America. The location was ideal and suited our need. Check in was quick and staff at front desk and housekeeping were excellent. The apartment was just what we wanted. We had a grocery store around the block for stocking kitchen and restaurant delivery options were many though we didn’t use. The washing machine worked well and the balcony was ideal for drying. Liked that there was a half and full bath. What could have been better was the cooking vessels in the kitchen, but we managed. The tv was there in both hall and bedroom but with very limited channels. Used the gym daily. It was good. Didn’t use the pool. Ample parking was there. There was absolutely no sounds of the road and we recommend this place for a homely comfortable stay in Dubai with access to transport nearby like metro and buses

Partner

8/10

Excellent

12 Mar 2021

Jessica

Good apartment

Good place, comfortable, friendly staff, good cleaning and big kitchen. Comfortable bed room.
Nice balcony.

Friends_and_family Friends

4/10

Poor

09 Dec 2020

Mehtab

Not happy at all

The place had broken sofa damaged tv which I complained nothing was done, the WiFi doesn’t connect properly. The furniture and the fit out in the place is a disaster one of the worst I have in Dubai. The staff are not friendly I asked only for water they told me to shop abruptly. I’ve been dubai 4 years this is the worst experience I have ever had. I’m sure if this was England trading standards would have close this place down. Go and check the rooms out your self

Friends_and_family Family

8/10

Excellent

06 Dec 2020

Junaid

Peace and Accessibility

Peaceful environment and very accessible to all areas and necessities

Friends_and_family Family

4/10

Poor

03 Jul 2020

Verified traveler

Hotel for cockroaches!

Stayed whilst waiting for COVID test to return to Abu Dhabi. Cockroaches and bugs everywhere, even on the 11th floor (I've lived in the Middle East 6 years, it's not that hard to keep cockroaches away, especially on such a high floor)! Floors covered in a greasy, slippery film. Unfriendly staff at check-in. Air conditioning useless, 23C boiling one minute, 27C freezing the next. Patchy paint all over the walls.
Photos are not representative of the apartment!

Friends_and_family Friends

8/10

Excellent

21 Feb 2020

Raz

They need to do something about their exhaust system. Rooms and bathrooms get a bad smell. Also noise from the street is very high.

Business_and_leisure Friends

4/10

Poor

31 Jan 2020

Rahima

Not clean

Not clean hotel

Friends_and_family Family

4/10

Poor

19 Dec 2019

Ali

Alot of flying insects

There are a lot of flying insects in the apartment, cockroaches in the bathrooms, and furniture is not refurbished

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Verified traveler

Perfect it was
Best price best rentability
Enjoy !

Business_and_leisure Friends

8/10

Excellent

30 Dec 2018

Forever

Nice spacious apartment. Staff very helpful and well mannered. Close to local amenities which is very useful.

10/10

Exceptional

01 Aug 2018

Aideen

Great family holiday

We had a fantastic stay at City stay prime. The location of this hotel is excellent. All the staff are friendly very helpful and polite. The apartments are very well maintained and spacious. We would definitely return to these apartments

Family

4/10

Poor

20 Jun 2018

Alicia

Dirty and Old

Myself and two friends booked the two bed, 1 king, 2 twin room. The apartment was not clean at all, carpets were not vacuumed well, crumbs all over, along with dust and hair. The bathroom showers (both bathrooms) were moldy and black along the cracks. Called housekeeping, and they attempted to clean then sent a man to re-cork the bathrooms, but it was just a mess and smelled. Apartment was a great size.

Friends

10/10

Exceptional

07 Jun 2018

Liky

The only let down was the safe and the iron did not work, They should’ve checked this before we check in, also the kitchen utensil was not cater for cooking for example i there was no scissors tin opening,no Sieves & Colanders other then that we had a excellent stay.

8/10

Excellent

30 Apr 2018

Verified traveler

The staff were friendly, extremely helpful and quick to respond to any our needs. The hotel room was very spacious but the decor was a little outdated. However, I enjoyed my staff and felt safe and comfortable.

10/10

Exceptional

23 Apr 2018

Anjo

Very much satisfied

Our stay at this hotel truly amazing, the location perfect for all attractions in Dubai. They having plenty of private car parking which was very helpful. House keeping was very good and all staff were very friendly to us. Overall we are very happy and will recommend to my friends in future.

Family

8/10

Excellent

07 Apr 2018

Semina

Nice hotel close to Mall of Emirates

Hotel doesn't look all that from the outside but inside the rooms are very nice and modern decor. Housekeeping were very polite, friendly and professional. Wi-Fi not very good in the rooms, not all of us could connect at the same time (5 of us). Near to Mall of emirates, metro and big bus. Also near by were places to eat that were reasonably priced. Beauty salon and barbers outside the hotel...so treated myself to massage, pedicure and had my hair done!

8/10

Excellent

25 Feb 2018

john55

Good location

A great location, close to the mall and lots of local shops.
10 minuets to the train station, very easy to navigate

8/10

Excellent

05 Dec 2017

Verified traveler

Good.Generally a clean place to stay and good for big families. Also it being a serviced apartment is very good as place is daily tidied. Very near the Mall of Emirates which is convenient as you can easily find food there and also Carrefour is within the Mall.

8/10

Excellent

03 Dec 2017

Verified traveler

Good place

Overall, it was good and comfortable. Really close to the mall of the emirates and easy to get taxis. The downsides were: our visitor wasn’t allowed in, there was no buffet breakfast; the pool, gym & sauna opened late at 10am and closed early at 8pm. Nevertheless, it was a good experience.

Family

6/10

Pleasant

06 Nov 2017

Verified traveler

Good location

Pluses: good location, near Mall of Emirates and metro station, nice staff, very clean, nice pool on top of hotel.
Minuses: very cold, got back to a room of 17 degrees Celsius, the AC is ridiculous in Dubai, make sure to tell the staff you don't want the AC so high, hard to warm it up (you can adjust the temp yourself), very loud - there was a construction going on right next door, but also the windows have no sound cancelling features at all, you can hear every car from the street. Maybe higher levels are better.

8/10

Excellent

16 Oct 2017

Rebecca

Nice hotel close to Mall of the Emirates

Friendly staff, clean hotel and spacious 2 bedroom apartment. 5min walk from the mall of the Emirates.

2/10

Poor

11 Oct 2017

Hatim

Worst experience in Dubai

I have been to Dubai arround 20 times and this was by far the worst experience ever. AC was not cooling, wifi was not stable, front desk staff were not helpful.

Family

8/10

Excellent

23 Aug 2017

Verified traveler

Nice hotel for family and kids because it's apartments so it's Suitable for families especially families with kids

4/10

Poor

17 Aug 2017

Donnabelle

Dusty and noisy hotel

When we get in, the floors were wet, meaning they just finished mopping. Even so, after the floors dried up it's still dusty. Out feet were dirty from walking inside the room. The carpet was so dirty and dusty that the whole time we were inside we were sneezing and coughing and our eyes itch. We stayed there with kids and the dust triggered all our allergies!! It was noisy at 5am because there's a construction going on in the front of this hotel. The good things about this is the location and staff, it's near Mall of Emirate and Lulu's supermarket. Staffs were ok, we asked for extra pillows and blankets and they were there in minutes. There's a mini market downstairs where you can buy some food, and pharmacy to buy meds for your allergies! Lol!!! But stay away from this hotel, there's far more better hotels than this one with the same price point.

8/10

Excellent

25 Jun 2017

Juan

Very nice apartment. Goood location.

Very nice apartment with generous spaces. Very clean. Just 1 block from Mall of the Emirates where you can get the Metro, excellent location.

8/10

Excellent

27 Mar 2017

Verified traveler

Very nice and clean and walking distance to the Mall.

8/10

Excellent

26 Mar 2017

Alaa

A Nice Hotel Apartment

The check in was quick, free upgrade due to unavailability of our selected apartment, spacious, clean, late check out, great location, and value for money. This place is recommended :)

6/10

Pleasant

25 Mar 2017

M.Imran

Near to MoE and easy access by taxi to hot spots

Location was good , its budgetary hotel appt for large number of groups and family stay.Service was just okay and not upto the marks as mentioned in other comments. The cleaner using same mob in washroom and outside areas. There were flies and stains on sofas . Infact 3 start hotel but mentioned as 4 on hotel.comwhich I belive not correct.

Family

8/10

Excellent

25 Feb 2017

Vishal

Overall Nice Experience

Excellent location as Bikanervala, other Restaurants, Mall of Emirates, and Grocery stores are all at walking distance. Nice, Clean Rooms with Kitchen. We stayed for a week and it was a very comfortable stay overall. They even decorated room for my daughter's Birthday. Staff was very friendly.

Only thing which I didn't like was the small bathing area and weak shower force.

Family

10/10

Exceptional

19 Feb 2017

Claire

large apartment in great location

Fantastic apartment ,2 large bedrooms,2 bathrooms ,1 cloakroom ,3 balconies ,facilities great ,even had a washing machine !Very clean,room service food fab and very cheap .We arrived for check in at 930 and as our apartment wasn't ready they upgraded us to a bigger one free of charge !!Cleaners everyday even washed your dishes ,swimming pool small but great and lifeguard on duty ,gym small but enough in it .Great week here as location near airport and 5 min walk to mall of emirates and metro !

2/10

Poor

02 Feb 2017

Lisa

Terrible experience at this hotel

The room was cleaned at the end of the day meaning the floors were wet when I retuned, resulting in a terrible fall. There was no access for a ambulance bed to take me to hospital.

10/10

Exceptional

15 Jan 2017

Verified traveler

No Breakfast

Excellent, but doesn't a restaurant for free breakfast.

6/10

Pleasant

08 Jan 2017

Verified traveler

The air condition didn't work very well. Hot in some rooms and too cold in other rooms. The pillows, couches and walls were all stained. There is construction next to the hotel so it's noisy. Taxis had no idea how to get to the hotel so always had to tell taxis to get to the mall of Emirates and had to walk from there.

Family

10/10

Exceptional

03 Jan 2017

John

Nice hotel walking distance to Mall of Emirates

Great location for shopping. Big spacious two BR apartments excellent for large family. Not many restaurants within walking. Great parking and super fast wifi.

10/10

Exceptional

26 Dec 2016

Verified traveler

Convenient and well kept apartments

Great location. 5 mins from emirates mall and 10 mins from metro. Very comfortable. Some building works noise nearby otherwise 5 stars throighout.

8/10

Excellent

03 Dec 2016

ahmer

Nice hotel close to the mall

friendly staff, clean apartment, daily housekeeping with full clean of apartment and fresh towels etc. all staff very friendly and greeted you everytime you entered of left.

10/10

Exceptional

27 Nov 2016

Verified traveler

Nice hotel for a big family. Woth it.

We had a great stay at city stay prime hotel. Location wise is very convenient. There's emirates mall behind the hotel, walking distance to lulu hypermart, convenient store next to the hotel where you buy and cook food in the hotel with a complete kitchenette.

8/10

Excellent

18 Nov 2016

Fahad

It was good. Location is also good close to malls.

Family

10/10

Exceptional

15 Nov 2016

Oladapo

We love this apartment hotel. Friendly staff and close to ski Dubai and the Emirate Mall.My kids enjoyed this place very much.We will be visiting again.

Family

10/10

Exceptional

13 Nov 2016

Ro

Superb Ubication and everything looks new

The first is recognize the great job of the staff in general, always kind and with a smile and great service since reception, until lifeguard in the pool. The apartment looks new and the cleaning was great, better location for the price impossible, a lot of options to eat a few steps and the Emirates Mall and metro 5 minutes walking.

Definitly I will stay there in my next Dubai trip.

10/10

Exceptional

10 Nov 2016

Verified traveler

Highly recommended

Superb. Everything available nearby. Taxi every minute. Mall of Emirates inhousing metro station at walking distance. Friendly staff. Enjoyed the stay. Slightly expensive. Highly recommended.

Family

10/10

Exceptional

02 Nov 2016

glenn

Great place to stay near to everything

The room was large and clean with everything thing in you needed we had a room for 5 people

6/10

Pleasant

30 Oct 2016

Verified traveler

Very far from things other than MOE

Cleanliness was moderate. Very small elevator. The rooms were huge for a big family. Furniture was pretty up to date. MOEis a 10 minute walk from location. Construction noise was not horrible as others mentioned and I was on a lower floor. If you plan on going all around the city with a bug family with children rent a car. The metro is located at MOE for convenience but unrealistic if your travelling with a big family. Wifi is so weak in the bedrooms!!

8/10

Excellent

10 Oct 2016

Jane

City Stay Prime Hotel Apartment

A brief stop over in Dubai. City Stay Prime was a convenient place to stay and the facilities (equipped kitchen plus washing machine ) provided would be beneficial for a longer stay. Apartment good size and clean.

10/10

Exceptional

26 Sep 2016

Koteiba

Clean and new

Very clean hotel apartments, staff are very nice and helpful, the apartment has everything you need, bed rooms are spacious with comfy beds. pool on roof was small but nice to spend sometime daily in it with our little boy.

Family

10/10

Exceptional

06 Sep 2016

TonyS

Great place to stay!

For the price, we were not expecting this hotel to be as great as it was. We were more interesting in having two rooms, so we reserved the two room suite. We were expecting to have to share a bathroom, and were pleasantly surprised to find very nice bathrooms in each room, and another small bathroom near the kitchen. The rooms were very nice, beds were comfortable, and the AC remained on even when we left the room and pulled the room key. There was a lot of storage in each room, along with a TV in each room and one in the living room.
The gym was small, but with enough equipment to get in a good vacation workout to burn some calories. The staff let us use the gym earlier than their normal operating hours, which was much appreciated.
The location of the hotel is great, with many restaurants nearby, and a very short walk to the Mall of the Emirates.
We will definitely stay here again!

10/10

Exceptional

05 Sep 2016

Uche Stanley

Nice apartment in a good neighbourhood.

It's a great apartment with very friendly staff.

Family

10/10

Exceptional

27 Aug 2016

Verified traveler

Very nice hotel apartment

Was amazed how good the facilities are and really close to the mall of emirates and local shops.
10mins drive to the beach.
Will come back

10/10

Exceptional

19 Aug 2016

Shah

Excellant hotel. Friendly staff, always on hand to help. The hotel is situated close to the emirates mall so for food and shopping it is great. The metro station is within the mall so getting about is easy. I would definatley recommend and would stay again

Family

10/10

Exceptional

18 Aug 2016

A

Lovely hotel

Lovely spacious apartments with all amenities . Polite , efficient staff members who go out of their way to help, I stayed with my three children all under 10, the rooms were large and the facilities were excellent, also has a swimming pool and within 10 minutes walk of the Emirates Mall and metro.

10/10

Exceptional

11 Jul 2016

ESSA S

Recommended stay

The stay was great and the suit is big and suitable for my family. Everything you need is near you.

Family

10/10

Exceptional

16 Jun 2016

Muhammad Moin ud din

Good and clean, Family friendly hotel.....!

I stayed with family members and have great experience to be there. The hotel is situated at excellent location very near to The Mall of the Emirates.

Family

10/10

Exceptional

07 Jun 2016

MR R Jabbar

Nice hotel close to the mall of Emirates

Great stay friendly staff , would stay again
Great location. Staff are very kind and helpful

10/10

Exceptional

25 May 2016

Verified traveler

Huge rooms

Great size apartments good kitchen and bathrooms great lounge dining and 2 balconies very close to Emirates mall for food etc

8/10

Excellent

14 May 2016

Verified traveler

Good hotel close to shopping centre

Had a good time and the staff were friendly and approachable

10/10

Exceptional

28 Mar 2016

Adeel

5 star service

We got their early and they let us checkin approx 10am which was amazing with 3 kids and all night travel this was the best thing other hotels let you checkin at standard time which is 2pm

Family

10/10

Exceptional

05 Mar 2016

Russel

Affordable, close by and friendly staff

Staff was super friendly. They would not even take the tips we left for them during room service. We did not have to hide our laptop or valuables because we knew it will be exactly where we left it.

Family

4/10

Poor

19 Jan 2016

FUAD

The hotel is noisy bad smell from cigaretes no good serves not good staff

Family

8/10

Excellent

01 Jan 2016

Verified traveler

Dubai Stay

Hotel was good but everyday had to ask for extra towels since it was 5 of us in a room. Had to get own dish washing liquids and paper towels for kitchen.
Otherwise, all was good.

Family

10/10

Exceptional

27 Dec 2015

Verified traveler

Great stay with one hiccup

We were there to do some activities at the Mall of Emirates - what a great neighborhood. The only issue was when the hotel called at 10:15 pm with an insistence that we decide if we were going to extend our stay or not. We had small children who were sleeping and that was not necessary.

Family

10/10

Exceptional

15 Dec 2015

Akpesiri

Exceptional Service

I had a wonderful stay at this hotel. Polite and helpful staff. Location was perfect, having d mall of the emirates around was very convenient. Rooms were spacious and neat. I would definitely stay in this hotel again

Family