The Benjamin Royal Sonesta Hotel

United States , New York Area - NY
New York, 125 East 50th Street
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100 reviews shown

8/10

Excellent

07 Mar 2026

Eugenio

Great location.

Family

10/10

Exceptional

01 Mar 2026

Carl

Clean room, great service and a fantastic location.

10/10

Exceptional

20 Feb 2026

Dan

All was grea!

10/10

Exceptional

18 Feb 2026

Lucas

The room was clean and the staff were very friendly and they had valet parking which was very nice.

Family_with_children

10/10

Exceptional

18 Feb 2026

WITOLD

Great location

8/10

Excellent

15 Feb 2026

Janid

Clean room and great restaurant option in hotel

Business_and_leisure Partner

10/10

Exceptional

14 Feb 2026

Sean

Beautiful, iconic hotel in the heart of Manhattan. Clean, updated rooms. Staff were extremely helpful and friendly!

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2026

Robert

We had an excellent stay at The Benjamin. Our room was great as it was on the 26th floor with a view of the Empire State Building. The staff in the dining room were especially nice and really wanted to please us. I would definitely stay there again when traveling to New York.

Leisure Family

10/10

Exceptional

07 Feb 2026

Sylvie

Very clean

10/10

Exceptional

03 Feb 2026

Gregory

Staff was very attentive

Room was very accomadating

Business

4/10

Poor

17 Jan 2026

Sumiko-suzie

Kitchen in room should be updated,it was nice addition. The entire hotel needs updating, no air conditioner running in hallways or elevator, it was awful. No room service and front staff was slow and if you arrived half hour before check in 3pm you had to wait 1 hour before they could find a room,which was poor customer service and the pricey rates you pay is unacceptable for new york.

Business_and_leisure Family

4/10

Poor

17 Jan 2026

sumikosuzie

Limited dining and room service

Business_and_leisure Family

10/10

Exceptional

17 Jan 2026

Anuradha

Nice property!

Leisure

10/10

Exceptional

13 Jan 2026

Jerome

The service was Great, The staff was Awesome and very helpful....And the location was phenomenal for walking....We will be back!!!!

8/10

Excellent

12 Jan 2026

Crisfer

Room could’ve been cleaner. Energy thing else was fine

4/10

Poor

11 Jan 2026

Candice

I am upset about the false advertisment. I paid for an upgraded suite with a large soaking tub. On the websit there was a picture and it was listed in the amenities specifically. When we got to our room we had only a shower.

The front desk is not aware of any soaking tubs at all in the building. They tried to accomodate us and moved us to a room with a normal bath/shower combo.

I would not have paid the extra upgraded room if i knew the tub didnt exist.

I tried contacting Expedia with no reply.

Writing this rebiew to warn other potential patrons.

Leisure Family

10/10

Exceptional

04 Jan 2026

Dorami

Clean room and friendly staff!

Leisure Family

8/10

Excellent

31 Dec 2025

Koayen

5 STARS to all staff I encountered during my stay. All were warm, mature and showed me great hospitality.

I had a 300sq ft room, large for NYC. The hvac is comparable to the noise of a split system. Room had microwave and fridge. Zero noise heard between the walls.

For hotel ownership/senior leadership- This 200 room hotel can’t run on 2 small, 100 year old elevators. 1 was broken during my entire stay. The elevators can barely accommodate a luggage rack. The elevators make it hard for your staff to serve guests! Poor design choice of using wallpaper above bathroom vanity- stains became apparent. I was in room 2005, the hole drilled into the marble countertop (for the sink faucet) was off by 1 inch, leaving an unsightly gap. Lastly, “Anatonicals” toiletries is a very poor choice for a “luxury” tier hotel brand. Anatomicals is similar to drug store quality.

Leisure Family

10/10

Exceptional

31 Dec 2025

Kathy

Clean room, kind staff

Leisure Family

6/10

Pleasant

30 Dec 2025

Roberta

We checked in around 5:00 pm and the person working at the front desk was dismissive and unfriendly. However, her replacement later that evening was very nice. The suite was very pretty
and spacious.

Leisure Family

10/10

Exceptional

30 Dec 2025

Lisa

Perfect hotel to explore Manhattan. Walking distance to Rockefeller. The room was spotless and a good size for New York City. Plenty of restaurants around the area.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Candace McNeal

This room and stay was exquisite! From the amazing staff, to emaculant sized rooms, and the best location to the great amenities and small unexpected additions; this is the ONLY place to stay. If your coming to New York, your stay here will not be disappointed.

Leisure Family

8/10

Excellent

27 Dec 2025

Angela

Great location and spacious room. It was noisier than many other hotels we have stayed at in nyc due to close proximity to police and fire stations - sirens were going off all the time.

Leisure Family

10/10

Exceptional

25 Dec 2025

Michangelo

Everything was great. Very attentive d. Will return again.

Leisure Self

10/10

Exceptional

24 Dec 2025

Joseph

Room was great staff good and helpful.

Leisure Family_with_children

8/10

Excellent

23 Dec 2025

Roger A

All good, check in took very long for no apparent reason. Great hotel, excellent location

Leisure Partner

10/10

Exceptional

22 Dec 2025

Elizabeth

Staff was courteous and knowledgeable. Hotel room was clean and spacious for 3 people. Nice location in Midtown.

Leisure Family

10/10

Exceptional

22 Dec 2025

Heather

Fantastic hotel that embodies the classic New York feel! The staff were all so wonderful to us from the warm welcome to bringing their specialty pillows upon request. The hotel has beautiful furnishings, a restaurant on site and the small kitchenette in our room was an added bonus. Would definitely recommend staying here while visiting New York!

Leisure Family

4/10

Poor

21 Dec 2025

Jeffrey

There are 2 elevators for the entire 25 floors of thebuilding plus a Service elevator. One elevator was broken for 4 days and still not fixed upon checkout. There was no communication, no apology, no help with luggage. Elevator wait time was over 20mintes and eventually had to walk luggage down 18 flights. No reduction of bill….nothing. Furniture in suites may be new, but barren and uncomfortable. TV operation is difficult and hard to manage. Looks like system is from 1980s and the bathrooms for the suites are tiny. Thank goodness the mid-town location and proximity to the subway was excellent or the stay would have been a bust.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Mallory

The staff were on it!

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Richard

Nice people, good location, room amenities are nice. No concierge service however (they give you a # to call but the person doesnt call back).

Friends_and_family Friends

6/10

Pleasant

14 Dec 2025

Megan

Asked for a quiet room; did not get one (could hear club on top of Kimberly Hotel)
Room was not very clean -- foot crumbs on the floor
Heating system VERY loud
Front desk staff was nice

Business

10/10

Exceptional

13 Dec 2025

Janet

The staff was wonderful! The people at the front desk and in housekeeping were all so kind and helpful with everything we needed. Our suite was clean and very spacious. The lobby was beautifully decorated for Christmas and felt so cozy and inviting. We will be back!

Leisure Family

10/10

Exceptional

04 Dec 2025

Daniele

It was amazing!! service and location was wonderful, highly recommended !!

10/10

Exceptional

04 Dec 2025

Douglas

Staff was very helpful and room was clean.

Business Self

6/10

Pleasant

25 Nov 2025

below average

10/10

Exceptional

18 Nov 2025

Erik

The pillow menu rocks

Business

10/10

Exceptional

18 Nov 2025

George

Room and hotel were nicely updated. Lots of space.

10/10

Exceptional

17 Nov 2025

Elaine

All clean

10/10

Exceptional

16 Nov 2025

Adele

5-Star Review: A Hidden Gem in Midtown East – Perfect for Families! 🌟

From the moment we walked into The Benjamin Royal Sonesta, I knew we chose the right place. The staff were incredibly friendly, warm, and inviting — the kind of genuine hospitality that immediately puts you at ease, especially when you’re traveling alone with three kids. The atmosphere felt like stepping back into a refined 1920s New York, with a classy, old-New-York charm that made the whole stay feel special.

The location could not have been more perfect. Our corner was calm, safe, and easy to navigate — not overly busy or chaotic. We were right beside the New York Luncheonette and Smith & Wollensky, which made meals effortless. And despite how peaceful the area was, it was still an easy walk to Times Square, Rockefeller Center, Saks, and Central Park. Truly the best of both worlds.

Our suite was incredibly spacious — a rare find in Manhattan. We had two large rooms, a kitchenette, two big screen TVs, beautiful windows that opened for fresh air, and everything was spotless. Housekeeping was amazing; when we ran out of toothpaste, they brought it up immediately with a smile.

The hotel restaurant deserves its own praise. We were running late for the Harry Potter Broadway show, and they still managed to prepare fresh meals for all four of us in under eight minutes. That level of service is above and beyond.

Every part of our stay felt cared for, easy, and safe. As a mom traveling solo with kids, that m

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Harold

Nice room and amenities and location. Room cleaning was good, but a little infrequent. Might have to remind the desk to have them clean your room if you leave in the afternoon.

Leisure Family

6/10

Pleasant

06 Nov 2025

Stephen

Be aware that they will NOT credit your stay on rewards points with Sonesta - and they charge for absolutely everything - internet - water - grossly petty charges for a “premium” hotel

10/10

Exceptional

26 Oct 2025

Julio

Great location, friendly and efficient staff.

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Sabrina

Staff was great but rooms were not as clean as expected.

Leisure

4/10

Poor

19 Oct 2025

casey

The front desk people were professionally and helpful. The rooms are SO LOUD. You can hear the street traffic or the air conditioner/heater turns on with a boom every few hours.

Business

10/10

Exceptional

18 Oct 2025

Sharon

Hotel was lovely but very expensive and lacked a bar/restaurant which is always nice to have in a hotel. We did not have time to use the spa or gym but that is a nice feature

Leisure Partner

10/10

Exceptional

16 Oct 2025

Carmen

Perfect location off Lexington—not too busy like the West side. Plenty of choices for food & good coffee! Good quiet room, comfy bed: that’s all I need.

Leisure Self

4/10

Poor

13 Oct 2025

Steven

One of the dirtiest room I have been in for some time. We reported the issues to front desk but it was still dirty with different types of hair throughout the room

Business_and_leisure

4/10

Poor

04 Oct 2025

Esther

I usually stay in a different area in NYC but I decided to switch it up this time. I am not happy that I did. We walked in and the front desk people were unkind. The room size is good but the bathroom was dirty. When I left my credit card was charged with a large amount with charges I had no idea about. I will not return to this hotel and I encourage everyone to find different accommodations when visiting NYC.

Leisure Family

6/10

Pleasant

04 Oct 2025

Mark

With a little more attention to service, maintenance, and cleanliness, this would be a really great property. However it can be difficult to get a response from some staff, the linens and pillows need refreshing, and the facilities are mildly backed up and consistently odiferous. We were a bit disappointed and ready to go!

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Nick

A great stay. Staff were all very friendly and helpful. Hotel is in a great location. Rooms were large for a city hotel and well appointed.

Partner

10/10

Exceptional

30 Sep 2025

Tanja

Great spacious property in a great location. Staff are so kind and lovely!

Leisure Self

8/10

Excellent

29 Sep 2025

Eden Christian

Good locat

10/10

Exceptional

27 Sep 2025

Jane

Liked the old art deco vibe. Hotel was luxurious, and spacious suite was huge for Manhattan! Would definitely stay again.
Safe, convenient, quiet but very convenient area of Manhattan.

Leisure

10/10

Exceptional

24 Sep 2025

Kameron

The staff was INCREDIBLE! Me and my girlfriend showed up earlier than the time slot and they gave us a free room upgrade just to get us checked in early and satisfied. The room was spacious and the service was amazing. Couldn’t recommend this stay enough! Thank you guys so much for your warm hospitality. :)

Leisure Partner

10/10

Exceptional

22 Sep 2025

Stefania

Amazing rooms, suites. Spacious and well designed. If you’re concerned about noise, ask for higher floor room. AC is also very loud unfortunately.

Leisure Partner

8/10

Excellent

19 Sep 2025

Ning

Location is great, nice hotel, spacious room

Leisure Self

10/10

Exceptional

15 Sep 2025

Paul

The hotel is in excellent condition and the staff is wonderful and professional. Great area close to Grand Central.

Leisure Family

10/10

Exceptional

13 Sep 2025

Jeff

Won’t go wrong

I had not stayed at the Beni since circa 2003. I had forgotten what a great property it is

Business

10/10

Exceptional

13 Sep 2025

sara

convenient, comfortable, clean and reasonably piced.

Leisure Self

10/10

Exceptional

09 Sep 2025

Julie

Transport links, easy access to main attractions

Leisure Family

10/10

Exceptional

08 Sep 2025

Stephen

Nice clean rooms. Was upgraded to a balcony suite on arrival. Was really nice to have a sizable room to return to, as our original booking was for another hotel with a room that would have been over half the size for the same price.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Francis Emmanuel

Awesome room

Leisure Family

10/10

Exceptional

02 Sep 2025

Gregory

Only negative is the elevators are way too slow.

Leisure Family

10/10

Exceptional

01 Sep 2025

sheryl

Us open 2025

The hotel was very clean and staff were extremely helpful and polite. Very clean fitness area. Restaurants so close for meals!

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Sheryl

Excellent hotel with very friendly staff. Extremely clean and amenities were awesome! Will definitely stay here again! Very easy access to grand central too!

Leisure Family

6/10

Pleasant

30 Aug 2025

Verified traveler

Facilities and service not on par with price.

I chose this hotel for location and use of a fridge/microwave. I have severe allergies and called ahead to note that. The lobby is overwhelmingly scented which is painful for an asthmatic. At check-in was the first I heard of an additional $100 hold per night’s stay. The kitchenette was full of their mini bar items. I went to front desk and asked that they remove the items on the counter - except X. Everything was removed including X. Ok - errors happen. Called and asked for X. Half of X arrived. Next morning - can you send X. Did not arrive - but another product did. Not used. At checkout - bill included minibar items even though we’d had them removed on checkin. They offset it against room credit - but that’s a poorly controlled process. No hot water in bathroom and reported it. Not fixed. Called after 11:30PM to ask questions about a complaint we didn’t make. Dishes in kitchenette not clean. And the person cleaning the room sprayed tea tree oil spray setting off allergies in spite of request for no scents. If you are asthmatic or have allergies - I would not stay here. Finally - on two occasions - staff nearly ran me over in the hall with their carts. If the hall is narrow and someone is heading to the elevator with a bag - wait there with your cart and let the guest go first. Not the “luxury” stay the price point would imply.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Ali

Nice place to stay :)

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

sofia

Great room and location

Leisure Family

10/10

Exceptional

22 Aug 2025

Verified traveler

My friend and I stayed 3 nights at this hotel and it was amazing! The r

Friends_and_family Friends

6/10

Pleasant

17 Aug 2025

Lisa

Check-in staff was rude and unfriendly, not a great way to start off a stay at a property. Housekeeping did not clean my room on my first day…not sure it would have been done my second day if I did not ask for cleaning on my second day.

10/10

Exceptional

14 Aug 2025

Shaiba

Spacious room with convenient location, walkable to Timesquare, Central Park, and 5th Ave

Leisure Family

10/10

Exceptional

12 Aug 2025

Patricia

Another wonderful stay. We are eager to return when the renovation is complete. The bar and restaurant are not yet open, but there are plenty of options nearby. The staff was amazing and the bed very comfortable.

Leisure Partner

8/10

Excellent

11 Aug 2025

sumikosuzie

The Benjamin was conveniently located to sloan Kettering hospital, my family member is getting cheemo so this brings us to the Benjamin weekly.the lower floors are noisy and one bedroom suite bathroom is smaller but other than a rude doorman on August 11th@530pm which i was flabagasted because other doorman were nice and tried to accommodate you.perhaps he was having a bad day.

Business_and_leisure Partner

10/10

Exceptional

05 Aug 2025

gustavo kiyoshi

Great room , a lot of good places to eat nearby

10/10

Exceptional

05 Aug 2025

Charles

Amazing staff. Doormen and front desk staff were friendly and lovely. Our room was HUGE by NYC standards -- much larger than my old Midtown apartment. Gym was a cut above most hotels. Great place.

Family_with_children

10/10

Exceptional

05 Aug 2025

Craig

Great hotel, comfy beds and accommodating staff

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Antonia

the rooms were very spacious and comfortable. the service was good.
very happy with my stay!

Leisure Family

10/10

Exceptional

01 Aug 2025

Maura

The property was great. The room was clean, the bathroom was lovely. The staff was axceptional

Leisure Family

8/10

Excellent

01 Aug 2025

Camille

Nice staff and great location.

10/10

Exceptional

01 Aug 2025

Lisa

This was a great location. It was close to public transportation and walking distance to many great locations. The room was large and inviting and the doormen were great with recommendations. It would be nice to have a lounge or restaurant on site, but there places in close proximity.

10/10

Exceptional

30 Jul 2025

Anne-Marie

Cockroaches in this hotel

Cockroach crawling across the floor in the morning where my kids were sleeping. Gross! Caught it under a glass but those things are ridiculously fast. Front desk sent someone up who came and vacuumed it up.

10/10

Exceptional

28 Jul 2025

Grace

Walkable to restaurants and stores. In the middle of the city.

10/10

Exceptional

26 Jul 2025

CARLOS

Rooms are full renovated amd have a great location in midtown

Leisure Family

10/10

Exceptional

20 Jul 2025

Nancy

Love the place. Love the renovation and the area.

10/10

Exceptional

19 Jul 2025

Michael

We would easily make this our choice for future stays in NYC. It is within walking distance of the East River, MoMA, and many more cultural/historical sights. Plus, there is a great little restaurant two doors down that is PERFECT for breakfast.

Leisure Family

8/10

Excellent

18 Jul 2025

ALESIA

Inspections are helpful

Was upgraded to a suite with balcony for an extra $100 / night. Suite had some facility issues like furniture on balcony was minimal and not representative of the photos. Blinds on 2 windows not functional and missing drawer and cabinet front.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Lisa

All was well.

Business_and_leisure Partner

10/10

Exceptional

10 Jul 2025

justin

Location, clean, spaciousness, great staff

Leisure Family

6/10

Pleasant

08 Jul 2025

Verified traveler

Efficient, cost effective, but tired.

First time in this hotel, normally stay at the Barclay but wanted a bigger room and not to pay silly money.
Suite was large and comfortable, amenities OK. This is not a high end hotel; very much mid range.
Room was tired and dusting on surfaces was poorly done, as was cleaning of the bathroom. Felt a bit grotty.
Electric blinds in the room were half broken.
Generally the staff were nice and helpful.
Saving grace was the competitive price for the room although we did book last minute.
Less than 50/50 whether we would stay again as the hotel desperately needs some refurbishment and cleaning standards must be improved.

At least the bar was in the process of being refurbished... This meant it was closed, but there's a very good alternative 2 doors down.

Business

8/10

Excellent

07 Jul 2025

Verified traveler

Need an exhaust fan in the bathroom. Down conductor is too hot and using air condition is too noisy for good sleep

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Prabhjeet

Best place to stay everything is around this place. All staff are very helpful I love it thank you

10/10

Exceptional

29 Jun 2025

Michael

Great front desk service, phenomenal doormen, great location.

Leisure Family_with_children

8/10

Excellent

28 Jun 2025

Verified traveler

Would book again

Room was clean & pretty spacious. Our balcony didn’t have a chair & that’s all I’d recommend. The only thing I wasn’t a fan of was the shower because there wasn’t a door or shower curtains, so the water was splashing

Partner

8/10

Excellent

27 Jun 2025

Robin

Great hotel for girls trips! We got a room with a living room and kitchen and an adjoining room! Perfect!

Leisure Friends

10/10

Exceptional

25 Jun 2025

Emma

Front desk/staff was professional and available to assist with any questions on New York restaurants, transportation, etc.