Citadines Connect Fifth Avenue New York

United States , New York Area - NY
NEW YORK, 15 West 45Th Street
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

17 Mar 2026

kahina

N/A

10/10

Exceptional

15 Mar 2026

Josephine

Our room was clean and staff were awesome! They were super friendly and helpful.

Family

10/10

Exceptional

14 Mar 2026

Clara

The place is spotless, the location is incredible, and you have walking access to everything? it's super convenient. The price is unbeatable for a short stay, and the service is excellent.

Family

10/10

Exceptional

10 Mar 2026

Marienid

Good customer service and hotel is near Times Square

4/10

Poor

07 Mar 2026

Kathryn

Great location. No amenities to speak of. Had to call maintenance about phone not working. Window shade broken so couldn’t lower it. Had to ask to have room cleaned-then only given one washcloth for 2 people. NO ice anywhere in the hotel. Free “breakfast” was cold cereal and an apple. We will choose another hotel for our next trip. There are lots of better choices.

Partner

6/10

Pleasant

04 Mar 2026

Tiffany

Amenities, breakfast was listed and it was terrible, like a school cafeteria

Leisure

10/10

Exceptional

03 Mar 2026

Rosa

Clean room, courteous staff, and a convenient location with shops nearby. Suitable for business or short stays

10/10

Exceptional

03 Mar 2026

Rosa

Clean room, friendly staff, and a very convenient location with shops nearby. Great for both short stays and business trips.

Partner

10/10

Exceptional

03 Mar 2026

Sharleen

Breakfast was not what I expected. I thought it was going to be hot food, but it was just snacks.

10/10

Exceptional

03 Mar 2026

Andrea

Very clean rooms and amazing location!!

Friends

10/10

Exceptional

02 Mar 2026

Marie

Clean room

2/10

Poor

02 Mar 2026

Elizabeth

This was a horrible stay and even worse experience. I reserved 2 rooms when I got in I got both keys went to one room and it seemed like the door was stuck as I opened the door so I put my hand in to see what was going on and it was grabbed by someone already sleeping in the room had to go back down to the front desk and it took them about 30 min to find us another room since they were all booked up they found one we wen to both rooms to check out since I asked for a good view and one room was in the basement and the other was upper level but no view. Yes, I did complain but again staff can only do what they could and it wasn’t anything. I also had to park in another garage not the hotel one because they were closed even though I called a few times and informed them I would be arriving late. I wouldn’t suggest this hotel even for dog boarding

Family

6/10

Pleasant

28 Feb 2026

Daniela Galdeano

Yes, room was quite small, but was clean and the staff was really nice.

Family_with_children

10/10

Exceptional

27 Feb 2026

Mario

Clean room, great staff and super super clean!

10/10

Exceptional

24 Feb 2026

Rebekah

Clean, safe and good location

Friends_and_family Family

4/10

Poor

23 Feb 2026

Juan Ramon

El personal excelente, muy amable y muy atento. Sin embargo, el Hotel fue bastante sucio, sólo entraron a la habitación a atender las camas, ya que en varias ocasiones olvidaron dejarnos toallas, pero lo más alarmante fue la cantidad de polvo que había dentro de la habitación, tanto que nos dio alergia a ambos. La ubicación es muy buena ya que puede llegar caminando a varias partes. La parada del metro queda un poco lejos pero a distancia caminando el baño es muy pequeño y la presión de la regadera es muy mala.

Partner

8/10

Excellent

21 Feb 2026

Dean

Nice... Clean....No Frills....Friendly staff

Family

10/10

Exceptional

21 Feb 2026

Aaryne

The staff was so nice and attentive

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Gabriel

Good location. Breakfast was delivered at your door.

Family

8/10

Excellent

19 Feb 2026

LISA

Staff was very kind.

Friends_and_family Family

2/10

Poor

19 Feb 2026

Marlon

Staff completed rude and unprofessional I will never back to this place.

Friends_and_family Friends

10/10

Exceptional

18 Feb 2026

EMMANUELLE

Great stay and very clean

Self

10/10

Exceptional

17 Feb 2026

Convenient location, clean room.

Business

2/10

Poor

14 Feb 2026

Nacera

do not recommend. we were placed on the first floor in a room very small and uncomfortable- to get in the room you have to step into the bathroom for the door to fully open. no higher rooms available supposedly. you could hear everyone in the hallway from the room, since the door is right next to the elevators of the building. then the TV wasn’t working - when we informed the front desk, they didn’t offer any help, and only told me that there would be an engineer in the morning- we leave at 11AM, what is the point in that? We did not pay a cheap price for this stay, so you would expect for more help and attention from the hotel staff. Do not recommend- there are better hotels in this same area. Look elsewhere.

Leisure

8/10

Excellent

13 Feb 2026

Venkatesh

Clean room, great location. Good for short stay.

Business Self

10/10

Exceptional

11 Feb 2026

Simon

Location and staff

Leisure Pet

6/10

Pleasant

11 Feb 2026

Harrison

Needs improvement

Leisure

10/10

Exceptional

01 Feb 2026

Cora

Everything stood out ! Staff was exceptionally helpful, on the mark when it came to delivering requested items - even a small frig for the room! Thank You so Much for such a surprisingly high levels of customer service. :) ideal location for all public transportation and a safe location. Many Mahalo’s and Thanx - will return again in the future.

Leisure Self

10/10

Exceptional

31 Jan 2026

Michael

10/10

Exceptional

31 Jan 2026

laili

This hotel was a pleasant surprise. I was on the fence after reading some bad reviews but I can safely say this hotel was great. Rooms might be tight for some people’s likings but it had all the amenities I needed. The bathroom had a nice clean shower, a sink with bottom storage, there was a body length mirror , a hanger for coats or dresses, a desk, a tv, and good ac/heater. The continental breakfast was decent. They have you fill out a form at the beginning of your stay asking if you would like a breakfast bag dropped off. The items change throughout the week. One day we got granola bars, a fruit cup, juice , and a croissant. Another day we got cereal, milk, juice, and a banana. Another day we got apples, muffins, string cheese, and juice. And if we had stayed longer we would’ve had the options for yogurt, and other pastries. They also give complementary coffee and hot tea every day in the lobby. This hotel is close to so much ! On our first day alone we got to see Rockefeller, radio city music hall, Times Square, and more without taking a single subway! I will be staying here on my next trip to New York !

Leisure Family

6/10

Pleasant

31 Jan 2026

Shelene

Customer service was great but the room, was small I felt like I was cluster phobic and the bathroom I can hardly move around, I was very disappointed the size of the room, i felt as if I was in a closet

10/10

Exceptional

31 Jan 2026

Alejandrina

Everything was great!!

6/10

Pleasant

30 Jan 2026

Margrit

Pros
The room was quiet and clean.
The shower had pressure and was really hot.

Cons
I was given the wrong room at check in and had to switch rooms later.
The provided “breakfast” is essentially a croissant, cheese string and a banana. No thanks.
The AC didn’t work properly - leaving the room hot even though the heater was turned off.
The staff “cleaned” my room but they didn’t make my bed.

Business

10/10

Exceptional

29 Jan 2026

Susan

Room clean, staff professional, complimentary coffee is a nice touch

10/10

Exceptional

29 Jan 2026

Valentin

Rooms are very clean. Staff are very friendly. Heaters are working fine in winter. Thank you very much!

Business

10/10

Exceptional

29 Jan 2026

James

Quaint. Clean

10/10

Exceptional

25 Jan 2026

Alexandria

We had booked two rooms. Stay was good for a quick trip, but did have to wait an hour for clean towels to be delivered as well as one of the keys not working upon first arrival (and it took about an hour to get assistance). One of the rooms was not fully ready - no towels/toiletries, but staff was super friendly!

10/10

Exceptional

23 Jan 2026

Christopher

The staff was so amazing and very accommodating and the room was exceptionally clean and the location is close to everything the you need.

Business_and_leisure Family

10/10

Exceptional

22 Jan 2026

Leidy

Great location

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Janessa

Rooms were clean with basic decor. No amenities. I requested more towels and did not receive. Staff were kind.

10/10

Exceptional

18 Jan 2026

Sandra

Great location. Friendly staff.

Business_and_leisure Partner

4/10

Poor

18 Jan 2026

Michael

Price gouging on everything. Want to charge $150 for every check in. $150 for late check out. $150 for high floor room. Force you to check in early online and then you still have to wait in line at check in counter. App for taking selfie sucked. Major hassle to give them money for an undersized room for 1 night.

I mistakenly went to the wrong room on the floor and my room key (electronic) opened the room next to me as well as mine.

More concerning, the door latch was broken out of the wall.

Would not recommend

Business

4/10

Poor

18 Jan 2026

Mohamed Ali

Poor breakfast, TV not working

Leisure Family

8/10

Excellent

16 Jan 2026

Marian

Small room but good for one night.

Leisure Friends

8/10

Excellent

16 Jan 2026

Lauren

hotel was located in a great area just outside of the bustling times square. we did not request for a city view and our window faced towards another building that got barely any sunlight, highly recommended to book city view. staff was friendly and hotel lobby was nice and bright. we were there for two nights and had just what we needed to shower and sleep comfortably. most likely will rebook again.

Leisure Family

10/10

Exceptional

16 Jan 2026

Vivien

Clean room , great amenities !
Staff were polite , professional & kind
Lobby was clean & well-decorated

Leisure Family

10/10

Exceptional

15 Jan 2026

Alexandra

we had a great time. we were given a free upgrade and the continental breakfast was a plus!! clean rooms and great atmosphere. We will be back again

8/10

Excellent

13 Jan 2026

Ricardo Efrain

Great location and clean room

Leisure Family

6/10

Pleasant

12 Jan 2026

Maria

Staff was nice, except for one male (short with a bushy beard). I called front desk to ask for help turning on the heater, they said they would send someone

10/10

Exceptional

12 Jan 2026

Alma

Excellent service. I will definitely be staying there again

Business_and_leisure

10/10

Exceptional

11 Jan 2026

Leomarie

Clean room, customer service excellence, near of attractions and transportation.

Leisure Family

6/10

Pleasant

11 Jan 2026

Carla Marlie Colon

Our shower head was broken. They had problems with hot/cold water. It was an excellent location. Breakfast was poor, would opt for buying outside. Friendly staff.

Leisure Family

8/10

Excellent

11 Jan 2026

Ana

Location!

10/10

Exceptional

11 Jan 2026

Claudete

Best stay in NYC. The rooms are clean and the beds are soooo comfortable. Excellent customer service. We are definitely coming back again.

6/10

Pleasant

10 Jan 2026

Kris

I asked if our room was premium, and they acted like that didn’t even exist and they had no idea what it meant to the extra money spent was not worth it. It was also fairly dirty, with trash bags in the hall and visible debris in and out of the rooms. One elevator sounded terrible and got a sign saying no more than four people per ride which wasn’t always honored and caused us to sometimes wait ten minutes or more. The cloth chair didn’t look like it had ever been cleaned and the room was smaller than shown on the app. I’ve stayed at worse but many better hotels exist in Times Square for a similar value.

Friends_and_family Friends

8/10

Excellent

10 Jan 2026

Mary

Staff were nice. Leak in the bathroom that was fixed as we left, not addressed the day we reported. It was minor but still annoying when we showered as it dripped onto the sink. The air vents need a good cleaning. Bed was comfy. Would use again.

Leisure Family

10/10

Exceptional

09 Jan 2026

Cooper

Good stay for the time we were here, nice staff

Leisure Partner

8/10

Excellent

07 Jan 2026

Marion

It was quite good, nothing huge but the heat was way off like you had to put it down to 60 for it to feel like 70, the ice machine was broken. there was only one. and it'd be nice if they upgraded to a sink where you could actually put a few things down but the staff was friendly and welcoming and the location is great.

2/10

Poor

07 Jan 2026

Andrew

Poor breakfast, when actually delivered. Only achieved 2 of six nights booked.

Hotel room was short of towel and wash cloths.

Door locking mechanism was faulty.

Leisure Family

10/10

Exceptional

05 Jan 2026

Cecille Marbella

Very good

10/10

Exceptional

05 Jan 2026

Charity

10/10 stay.

Leisure Self

4/10

Poor

05 Jan 2026

Mark

We got there on the first day of using the restroom it got clogged up the shower head was broken toilet seat broken sink didn’t throw hot water had to use the lobby restroom because scared of it not flushing or staying clogged it was a ok stay just minor issues that needed to be fix

Leisure Friends

2/10

Poor

05 Jan 2026

Amy

I would never stay here again. I couldn’t sleep due to the thin walls and noises all through the night. The water pressure was awful and difficult to even take a shower. The room was dirty and the floors probably haven’t been mopped in years. Only one elevator was working at times making the wait ridiculous to get to your room. For the price they charge, go somewhere else for a more pleasant experience.

Leisure Self

6/10

Pleasant

04 Jan 2026

Kristen

The room was clean, the location was great, and the staff tried to be helpful. However, the grab-and- go breakfast was never available and we didn’t get fresh towels until the night before we left (and we only had enough towels for 2 people in our party of 3). We also were approved for an early check-in but the room was not ready until the normal check-in time. The experience was fine but we wouldn’t stay there again.

Leisure Family

6/10

Pleasant

04 Jan 2026

Chad

Staff was courteous and attentive. Room was clean, but dated. In the hotels defense it appears there were some renovations occurring on the floor, but it also sounded like some of those renovations where occurring in the middle of the night. The floor was very loud considering there were only 4 rooms on the floor. The hotel wanted to charge for a mini-fridge, I can get one of those for free at Motel 6. I paid for one anyway, but it wasn't delivered. Staff did remove it from my bill. There was no option to refuse daily service for the room. Didn't get the appropriate assortment of bath towels when the room was services. Had to run those down the following morning. One of the elevators was out, causing a horrible congestion during peak hours. After the first day I resorted to taking the stairs for the duration of my stay. That's all the bad. Overall, it wasn't a horrible stay. It's very basic arrangements. I would give them a second chance on a subsequent visit.

Leisure Self

10/10

Exceptional

03 Jan 2026

Michelle

The room was clean and spacious. The staff was very knowledgeable and inviting.

2/10

Poor

03 Jan 2026

Mehdi

Horrible customer service from the front desk staff and extremely poor hotel amenities. One of the elevators was out of service, and we had to wait up to 25 minutes each time just to go up or down. On our last day, we were forced to walk down 10 floors using the stairs due to the long wait. The staff was absolutely rude, unhelpful, and showed no concern or willingness to assist guests. Overall, a very disappointing experience. Our whole holiday trip was ruined.

Friends_and_family Friends

6/10

Pleasant

02 Jan 2026

Miguel

Only one elevator working, during my stay.

Leisure Family

2/10

Poor

02 Jan 2026

Judy

This was the worst hotel experience of my life. I emailed the hotel management with the following request and have not heard back. I also reported it to Travelocity which was also unable to reach hotel. This is what I wrote:

\"I chose your hotel because of its great reviews on Travelocity. Indeed, the room was very clean and quiet, and your staff members were amazing. That being said, the facilities were terrible.

\"First, the room heater didn't work. Your staff promptly brought a space heater to the room, but because it would've been a fire safety hazard to leave it on when we were out, we came back to a cold room and had to wait for it to heat up every time we arrived. I was also not happy about leaving it on all night also because of fire safety, but there was little I could do given that the wall unit was not repaired during our stay.

\"Second, the elevators both shut down within the first 24 hours of our stay. I had to walk up to the 17th floor. Ridiculous. One was never repaired during our stay, and because there was only one elevator to be shared by staff and other guests, one of my wait times to take the elevator to the 1st floor was nearly 10 minutes.

\"Finally, you were clearly short-staffed. It took 30 minutes to check in, and another 20 minutes to check our bags for holding on our last day.\"

A posttrip search found this on The National Fire Protection Association's website: \"Remember to turn portable heaters off when leaving a room or going to bed.\"

Leisure Family

8/10

Excellent

31 Dec 2025

JONATHAN J

Clean room and great location for all the main things I wanted to do.

Leisure Self

6/10

Pleasant

29 Dec 2025

Veronica

The lack of functioning elevators is a total drag. I feel terrible for the workers and for guests. I also felt the morning breakfast was basic. I would prefer a menu to decide which days I truly want to eat or not. Ended up donating foot to homeless people I saw. The housekeepers work hard to keep rooms clean.

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Kathryn

Location was good but they only have one elevator so we had to take the stairs. Luckily we were on the 2nd floor. Rooms super small and slightly run down.

Leisure

2/10

Poor

28 Dec 2025

ramoncito sandaga

Not as advertised. Especially the amenities and breakfast. Beware

Leisure Partner

10/10

Exceptional

28 Dec 2025

Jason

Great location and price located between Times Square and Roc Center. Very simple, but updated rooms and light complimentary breakfast. Perfect place to simply drop bags, sleep and shower and so convenient to everywhere in Midtown. Easy check-in and they can store bags for free if you arrive early or sightsee after checkout.

Leisure Family

2/10

Poor

27 Dec 2025

Katya

I had pre checked in through the link the hotel sent and said I’d be here to check in at 3:30pm. I checked in at 3:45pm and they mentioned the room was clean but needed to be inspected and to wait. An hour later I finally got the room. It was very disorganized and made us waste time, they should have just being honest so I could go out and about until they were ready.

Friends_and_family Family

2/10

Poor

26 Dec 2025

Dhafnas

had terrible elevator, everytime we waited 15 min.

6/10

Pleasant

26 Dec 2025

Karen

Yes

Leisure Partner

4/10

Poor

25 Dec 2025

Helen

Room wasn’t cleaned or bed made throughout the stay though fresh towels did arrive daily. Walls are paper thin and you’re able to hear every word spoken in both neighbouring rooms and the hallway whilst people wait for the elevator. One of the two elevators was out of use for 3 of the days I stayed leading to waits of up to 15 minutes

Self

10/10

Exceptional

25 Dec 2025

Zejian

Nice

Leisure Partner

10/10

Exceptional

24 Dec 2025

Lori

Love staying here!

Leisure Family

2/10

Poor

24 Dec 2025

Eladio

Room was disgusting dirty no water pressure room smelled like smoke mosquitoes, etc. inside. Horrible don’t come

Leisure Family

2/10

Poor

24 Dec 2025

Larry

My stay at this hotel was a bad experience
Firstly the only one elevator was working in a lengthy wait to get to our rooms, we waited approximately 45 mins. Then the room I was given was only prepared for two guests when I paid for 3. It had only two towels and slippers. Then the window shades were dusty.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Laura

Perfect stay, in a beautiful New York, close to everything

10/10

Exceptional

22 Dec 2025

Patricia

Location was perfect for walking to anything midtown!

Leisure Family

6/10

Pleasant

22 Dec 2025

felicity

Staff are seriously lacking in customer service and general pleasantness. Hotel lobby, elevators and hallways were always dirty. Elevators had liquids on the floor multiple times.

10/10

Exceptional

22 Dec 2025

Aida

Very good

Leisure Family

6/10

Pleasant

21 Dec 2025

Kerry

It was fine

Partner

10/10

Exceptional

21 Dec 2025

Tekara

The room was actually cleaner than any hotel i’ve ever stayed at. I also liked the fact that although we were there early, we still were able to get into our room earlier than we thought. The rooms are tiny but honestly everything else makes up for that.

Friends_and_family Friends

8/10

Excellent

20 Dec 2025

Kathleen

Room was very clean. Bed comfortable. It’s very basic and for just sleeping it’s great. Windows could be better. Could hear the street like they were open when the were closed.

Leisure Family

10/10

Exceptional

19 Dec 2025

Regina

Great stay! Clean room, nice staff, location was great! Everything we wanted to do in short period of time was close. Perfect weekend!

Leisure Partner

10/10

Exceptional

19 Dec 2025

Stacy

Location, location, location

Leisure Family

10/10

Exceptional

18 Dec 2025

Cheryl

Room was small, but very clean. Plenty of hot water in the walk in shower. Sack breakfast was enough to start our day! Location can't be beat for sightseeing! Lots of restaurants within a short walk.

Leisure Partner

6/10

Pleasant

17 Dec 2025

Joshua

We arrived to the city early and were able to drop our bags off until later in the day when are room was ready. To start there was a 40-minute delay from the posted check in time for no seeming reason.Upon entering our room we discovered the room didn't have a TV remote. Then we tried calling the from desk from the phone that we would find out didn't work either. After having to go to the front desk and explain all this sometime later a maintenance man came to fix these issues. Then the next day we wanted to ice down some drinks we had and checked with the front desk where the ice machine was only for the to tell us it was out of service. I would say the positive of this property is location for the price its walkable to the popular site of NYC. They definitely have some things they can work on but if you a budget traveler it will get the job done.

Leisure Family

10/10

Exceptional

16 Dec 2025

Derek

Good hotel. Happy with the stay

Leisure Family

2/10

Poor

16 Dec 2025

Roland

Complete mess going to room, building falling apart room was garbage, woke up with bit marks on my body, will sta away from this place

Leisure Self

10/10

Exceptional

15 Dec 2025

Julie

Room was good, Breakfast bag was great and convenient, Staff was nice and helpful, hotel was conveniently located in walking distance to Rockefeller Center, Times Square and Bryant Park areas!!

Leisure Family

6/10

Pleasant

14 Dec 2025

Dina

The service was lacking. Our room was not cleaned.

Business

10/10

Exceptional

14 Dec 2025

Angel

Super clean.

Partner

10/10

Exceptional

14 Dec 2025

Jenna

Clean room, good location

Leisure Family

10/10

Exceptional

13 Dec 2025

Gloria

We loved the convenience of the location it’s close to everything and it was a smooth check in. We were able to do an early check in for a reasonable fee. We did have issues with our door and the key cards. It wasn’t until the third change of cards that we figured out it was the door handle that needed to be opened upwards vs downwards. The breakfast was interesting they said it would be continental, however we received 3 “snacks” and a juice or milk. I wish it would’ve been more specific because i did pick this hotel due to breakfast included option.

Leisure Partner