Name: Leonardo Hotel Inverness
Address: Millburn Road, Inverness, IV2 3TR, GB

10/10

Exceptional

17 Jul 2026

Barbara

Great location for accessing from A9, but also for walking into town. Pool a bit small but very clean. Very good breakfast.

Friends_and_family Family

4/10

Poor

11 Jul 2026

Christie

The hotel was far to hot it was very uncomfortable

10/10

Exceptional

07 Jul 2026

Amit

Very nice hotel that fully met our expectations. It is indeed rather old but well maintained. The room was clean, the bed comfortable and bathroom was clean with good shower and plenty of hot water. Excellent value for the price we paid.

Partner

10/10

Exceptional

21 Jun 2026

Claire

Very helpful staff, we got a free upgrade after our first room had a plumbing issue.
Very comfortable bed, spacious room and we had two fans to keep us cool.
Enjoyed a nice cocktail at the bar before our night out.
Would recommend this hotel ans will definitely stay again.

Partner

8/10

Excellent

07 Jun 2026

Natalie

Good hotel, room not the cleanest, pool facilities were enjoyable but need to enforce showing before entering the pool after sauna/steam room use!!

Partner

10/10

Exceptional

05 Jun 2026

Neil

Located just off the A9 and much used by business people and contractors. It is a bus trip into town £2 each way, with stops outside and frequent service.
Our 3rd floor room was ideal for our 3 night stay and a decent lift to boot. Overlooked the car park and adjacent to the passing A9, yet no noise. Its nice to have a hotel with plug sockets either side of the bed to recharge phones through the night, of the 4 places we stayed at 2 did and 2 did not.

Food and beverage. It is so nice that the hotel employs local staff who get to know their customers over the stay, 10/10 for young Amy. Not many draught beer, my preference, but a suitable bottle was available. Please pour it for your guests, it's that little bit extra. Menu had good choices, quality enough to make us eat in each night.
Breakfast, very good range of hot & cold plus cereals, fruit could possibly have more variety. Last point, it's a Scottish hotel and no Haggis!

Swimming pool is good with steam room Sauna and spa pool. Unfortunately the spa pool was out of action. Some local people use the facilities and swimming lessons for children as well.

Stayed at Ft William many times and visited Inverness on day trips, now it is likely to be the other way around. This was our first Leonardo stay and the impression was so good there will be more.

Partner

4/10

Poor

03 Jun 2026

TARSEM SINGH

Sadly me and my family checked in on the 1.06.26 we had no Jacuzzi some the changing room showers were only spraying out cold water .
The room was ok but not adequate for a family of three .
The decor was outdated as well .

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Alan

Good breakfast, great helpful staff.

4/10

Poor

07 Apr 2026

Janet

Room was ok but stains on carpet and lamp. Poor lighting. Bathroom needs an upgrade. No private changing cubicles for the swimming pool, which was a concern when my 8 year old had to go into the mens changing room on his own. Food was excellent.

Family_with_children

8/10

Excellent

28 Mar 2026

Duncan

The room was large, comfortable and the bathroom was equally well sized. The breakfast had a number of options available. I would like to thank the receptionist, Leigh, who has outstanding customer care abilities.

Friends_and_family Friends

8/10

Excellent

06 Mar 2026

Anthony

Excellent very cozy

Self

10/10

Exceptional

22 Feb 2026

Lee

Room was great, facilities are sound, very quiet. Po area a little outdated, but is fine

Partner

10/10

Exceptional

16 Feb 2026

Heather

Nice room. Very friendly staff. Loved spa. Great breakfasts. Only negative was our room wasnt made up 1 morning. But i guess we should have left the clean me sign on the door
Excellent value

Leisure Partner

4/10

Poor

16 Feb 2026

Deenesh

This hotel is on a sad downward slope and has been for years. I tried it again a few days ago, after telling myself I'd not stay here again the last time and I think I've probably confirmed that I doubt I'll ever be back. The only redeeming features of the hotel are the pool, hot tub, sauna and steam room. Even they have their issues. We arrived to find that under 12's were not allowed in the steam room or sauna and this isn't advertised anywhere on the hotel website. One very dissapointed 9 year old boy who is allowed to use both of these at our local leisure centre under adult supervision. The showers were also cold at the pool changing rooms.
The rooms are also terribly dated and in dire need of a refurb. Scuff marks everywhere, mould in the bathrooms, dated fixtures. The windows did not seal properly so there is a lot of traffic noise and of course in the middle of winter when it's -2c outside you get a freezing cold draft in your room. Also, my absolute pet hate in hotels, no soft close doors. All night and in the morning you hear doors slamming. I just don't understand why some hotels don't install soft close doors. It just screams of cost cutting and laziness. As a comparrison we stayed at a \"budget\" hotel brand for our second night in Inverness (the one with all the purple branding) and it was superb. The hotel was almost full but it was silent. No slamming doors, no traffic noise. Until this hotel has had a full and extesive refub I'll go purple from now on.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Ellie

Yes

10/10

Exceptional

11 Feb 2026

Luidgardo

Great room, decent food in the restaurant. Only downside is the vulcanic temperature hot tap, could do with swapping it to a mixer instead. Would stay again tho.

Business Self

8/10

Excellent

28 Jan 2026

Simon

Clean modern rooms,
Food was a little disappointing for the price point.
Only a single staff member at check in, at what I suppose would’ve been the busiest time for check ins

Business Self

10/10

Exceptional

25 Jan 2026

joseph

Yes ok

Self

4/10

Poor

25 Jan 2026

matthew

The bathroom is so old and urgently needs replacing,with broken tiles,faulty taps and broken bathroom sealants.

The double glazing is at least 25 years old and should be condemned,as the room is so noisy as they do not block out any of the nose,from all the busy traffic.

are broken

8/10

Excellent

09 Jan 2026

Daryl

The pool area is great friendly staff working in the pool area

Business Family

8/10

Excellent

07 Jan 2026

Hina

Staff

6/10

Pleasant

02 Jan 2026

Jacqueline

Lack of info at reception but we got there in the end. My room was quite dated. First night, the room was absolutely roasting but as I was facing Milburn Road, having the window open wasn’t really an option due to traffic noise/boy racers flying past.

Room was filthy to be honest. Short curly hair in the sink, dust and hair down the side of the dressing table, sugar and tea stains on the table next to kettle, hair in the bed, mouldy bathroom, walls thick with dust. There was also a questionable stain on the bed however I couldn’t be 100% sure it was there on mine and my young son’s arrival but I’m 99% sure.

Breakfast was good. £13 per day as my young son ate free. Cooked option, plenty cereals, yogurts and berries, cooked meats and cheese, bread for toasting and pastries. Good selection of juice as well.

Swimming pool was a bit dated too. On our first visit one of the pool lights was floating on the water with electrical wires attached! Two guys popped out of the steam room and eventually fixed it. I didn’t use sauna or steam room but jacuzzi was nice and warm and the pool was okay too. Lockers require your own padlock and the ladies changing rooms are open plan.

Friends_and_family Family

2/10

Poor

31 Dec 2025

Melissa

I stayed 2 weeks and I was given a room with a fridge that didn’t work. The chair in the room was broken also, which they eventually changed of I was thankful. However, throughout my stay, the room cleaning was focused on changing towels and tidying the bed , the dust was building up in the room. However, I did throughly enjoy the leisure centre, which was lovely and the restaurant staff was lovely too.

Leisure Friends

6/10

Pleasant

28 Dec 2025

John

Pillows were hard, duvet was very heavy, bar staff not interested in their customers and very rude. Apart from that the stay was good.

Leisure

10/10

Exceptional

18 Dec 2025

Julie

Very good

Partner

10/10

Exceptional

08 Dec 2025

Murdo

Nice and clean

Leisure Family_with_children

6/10

Pleasant

08 Dec 2025

Roisin

Lovely staff. Unfortunately the window was broken in the room with a draft & loud traffic noise getting in. Poor mattress, but otherwise clean, spacious, walkable to town, kind staff.

Friends_and_family Friends

6/10

Pleasant

07 Dec 2025

Anthony

.

Business

10/10

Exceptional

06 Dec 2025

James

Room was decently maintained, window didn't shut properly and phone cable was fraye. Staff were extremely friendly and helpful

Self

8/10

Excellent

05 Dec 2025

Debora

The hotel was lovely. The room was clean but cold.. the first night the radiator was not working, so the room was cold.. next day they gave us another room, which was worm, cozy and had everything we need. Food was good ( both breakfast and bar) hospitality was good.

Leisure Family

2/10

Poor

30 Nov 2025

Michael

Shocking service from everyone apart from one manager and women on breakfast rest looked like they were forced to be there the pool ladie was on her phone only said hi luckly we had been there before so we knew what to do if we didn't would have been different story we had to get moved rooms because window would not shut and when manager said to receptionist we need new room he replied with so what is the reason your deciding you need a new room so can log it on system we didn't decide the manager did for good reason they kept my food order from dominos at reception and didn't tell me said they called my room but phone never went nor did they think to take it up as well as cleaners coming into our room before we were due to leave and I was in middle of getting changed and person never said sorry or anything for opening door just closed it me and my girlfriend came for our first valentine's day together so thought be good to go back for weekend was clearly a bad mistake and will not be back

Partner

8/10

Excellent

21 Nov 2025

stanley

Room tidy staff was very nice

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Eugene

Breakfast give me the best start off the day .. fresh and warm

Business

4/10

Poor

17 Oct 2025

Richard

Room was not clean and was cold and Noisy

Self

6/10

Pleasant

16 Oct 2025

Shaun

Ignored by a member of staff at check-in and queue was building as he left one girl to check people in ehile he kept his head down

Business

4/10

Poor

14 Oct 2025

Stewart

Not the best.

Room seemed to be half cleaned, next coat hanger still on mirror, sock found next to room fan, black long hair in sink, room was next to lift so woken a few times by this. Have stayed here several times as convenient to head further north. Staff have always been lovely but the rooms are a let down. The basics of ensuring the last guests items are removed shouldn’t be hard to do. Room was tired, bathroom sink taps old/stained. Toilet flusher is half way out the wall, someone has stuffed toilet paper in the hole to attempt a fix.

Business

8/10

Excellent

11 Oct 2025

James R

Business trip

Short business trip. Good parking, easy access. Nice room, quick check in.

Business

10/10

Exceptional

08 Oct 2025

Mark

Clean room, good service.

Partner

6/10

Pleasant

28 Aug 2025

Verified traveler

Staff were friendly food was good.Rooms were clean enough.Corridors leading to bedroom coming out of lift were smelly maybe cleaners cupboard?
Swimming pool was a bit dated but clean enough. Overall stay was ok

Partner

4/10

Poor

27 Aug 2025

Makia

The room was very disappointing it was extremely small for three people, with barely enough space to walk between the beds. The cleanliness was poor; there was dust everywhere, and the fan was covered in thick dust. To make things worse, the room was boiling hot (even though it was only around 21–23°C outside), and the fan didn’t help at all because of how dirty it was.The landline over there was not working aswell. i called them through my own phone

On a positive note, the pool and jacuzzi facilities were lovely and well maintained, which made the stay a little better.

Leisure Family_with_children

8/10

Excellent

25 Aug 2025

Ross

Rooms are a bit dated. Other than that my stay was ok.

Business

8/10

Excellent

24 Aug 2025

YI

Good size room for families

4/10

Poor

21 Aug 2025

Verified traveler

Shocked

I was very disappointed, the rooms need up updating & needs maintenance to fix up.the windows didn’t open all the way & with no air con the room was far too hot with no air circulating even with two fans on for the three nights, I felt like I was in a sauna. Breakfast was well see for yourself. The photos online compared to what you experience is two totally different things.

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

laura

Dirty carpets/unclean room

First room: toilet made really loud grinding noise and had bad stains on carpet

Request room change and was immediately accommodated

Second room toilet worked fine but there were dirty towels left in closet and garbage in the garbage bin. Carpet was stained.

Plenty of parking

Beds comfy

Staff friendly

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Alexander

Would stay again

Very good welcoming from reception. Rooms a bit tired and needs a make up.

Business

2/10

Poor

30 Jul 2025

Mark

Worst hotel I have stayed in for years

Stains all over the floor and walls of 504.
Stains on bathroom floor.
I was booked for two night but had to check out after the first night.

Business

10/10

Exceptional

28 Jul 2025

Brandon

Room was nice. It was pretty warm in the room and the window didn’t open very far but they did have fans. Stay was great. Pool and hot tub were a nice treat for the end of our trip.

Friends_and_family Friends

8/10

Excellent

27 Jul 2025

A

Great hotel no a/c

Last minute stay due to a cancelled flight.
Everything was great apart from I would expect air conditioning in a 4 star hotel.
With the windows open it was pretty loud as it is sandwiched between two main roads.

Friends_and_family Family

4/10

Poor

23 Jul 2025

Tannis

Room was not clean and was extremely hot even though it was not hot outside. Could only open the window a few inches.

Leisure Friends

10/10

Exceptional

15 Jun 2025

Jordan

Comfortable bed, nice room but toilet flush was broken

4/10

Poor

14 Jun 2025

Sarah

Room was very hot and so sleeping was impossible. Shower curtain was mouldy and the was mould around the grab rail over the bath. One pillow case was filthy. Room was dusty. Not worth the high rate that was paid for the room.

Leisure Family

6/10

Pleasant

02 Jun 2025

Robert

I would rate this hotel as three star. It is an older hotel over a mile outside Inverness. The bathroom had a shower above the bath with a curtain. There was no air-conditioning and the window didn’t close properly. There was only space for one chair in the room. There is a noisy dual carriageway outside. On the plus side, there was a fridge. Breakfast choice and quality was OK but the “restaurant” was attached to the bar. We ate there one night but the food was bar quality and nearly cold.
Considering the price we paid for three nights, I wouldn’t recommend this hotel for value.

Leisure Partner

10/10

Exceptional

18 May 2025

Richard

Perfect for what I needed - a simple comfortable stay within a walk of the city centre. Staff were friendly, helpful and on hand. Food okay, passable for a hotel.

We are used to staying in much more expensive hotels, but for the money it was clean, well located and had free parking.

10/10

Exceptional

26 Apr 2025

Moira

Nice hotel. Out of city centre but great for what we were doing

8/10

Excellent

09 Apr 2025

Victoria

Decent hotel, pool and leisure facilities were the main draw for our visit. Easy access into Inverness city centre.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Diane

When in Inverness

Very comfy room. We had room only so didn’t eat but everything looked clean and well laid out. The reception staff weee really friendly and helpful. The pool and steam room were lovely. Loads of free parking on site and just a 5 min drive to Inverness centre. I’d recommend the hotel

Partner

8/10

Excellent

17 Mar 2025

Kenneth

Great place to stay when visiting Eden court.

Comfortable night and staff ordered a taxi for show at Eden court.
Very good spread of food in morning for breakfast.

Partner

10/10

Exceptional

13 Mar 2025

Steve

Free parking and only 5 minutes drive to national treatment centre.

Business_and_leisure Family

6/10

Pleasant

11 Mar 2025

Melissa

Staff were great and super helpful.

The rooms need upgrades. Windows are water damaged and difficult to open. The toilet handle was loose and hard to use.

Leisure Self

4/10

Poor

10 Mar 2025

Verified traveler

Disappointing stay

I booked this hotel for a nights stay before the half marathon.

I was looking forward to having a chilled night in the spa area with hot tub etc followed by ordering food to my room for dinner.

I arrived at the hotel to be greeted by a helpful and kind person at the desk but it was evident they were stressed and busy as it appeared they were very short staffed.

I then made my way down the pool area which was very small and busy. Much to my dismay the hot tub was broken and off.

I then showered and went back to my room to order room service in which I was told they were too busy so I’d have to come down to collect it. I attempted to phone multiple times to order food and there were no answer.

This then forced me to go out in the dark in a city I didn’t know to find food from somewhere.

The following morning I went down for breakfast. There were no times stated that the breakfast was on so I had to assume it would still be on at 9:30. There was no one at the desk to greet you so I had to just sit myself and get on with it.

Overall a disappointing stay and I most likely will not be back sadly.

Self

8/10

Excellent

02 Mar 2025

Norman

Didn’t get my VIP, otherwise ok.

Leisure Family

4/10

Poor

19 Feb 2025

Dean

Below average room

Average room in need of a deep clean. Bedding etc were clean but one of the towels we were given as clean laundry was dirty, along with multiple stains on the carpets. On the upside the health club made up for the far below average room.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Gordon

Weekend Stay.

Convenient location not far from city centre. Room was a great size and bed was fantastically comfy. Phenomenal shower too, super powerful.
Spa and swimming pool also were really good.

Partner

8/10

Excellent

09 Feb 2025

Jana

Great value stay

Reception staff very professional and helpful; swimming pool and gym amazing; comfy and clean rooms; the only thing that let it all down was the bar staff. The girl made a face when we asked for the food menu and her whole manners weren’t professional. This spoiled our dinner really. Breakfast really great as usual.

Partner

10/10

Exceptional

01 Feb 2025

Colin

Great hotel
Senior member of staff not helpful asked for copy invoice to be printed like normally do he wasn’t helpful at all

Business

8/10

Excellent

22 Jan 2025

Russell

Good stay

Great staff. Very friendly

Business

10/10

Exceptional

11 Jan 2025

pip

Easy parking friendly staff clean good food.

Business Friends

10/10

Exceptional

08 Jan 2025

Simon

Another good stay

Very efficient and helpful front desk staff

Business

10/10

Exceptional

04 Jan 2025

Jana

Great hotel

Lovely swimming pool, delicious breakfast and comfy beds!

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Jackie

Lovely staff..great customer service

Leisure Self

8/10

Excellent

30 Dec 2024

Nishanthineshwari

It is a good property to stay if you have your own vehicle. The buses does not operate on time, which makes it difficult to travel. There is no Uber. You can book a taxi through the hotel receptionist and to go to city centre it costed around £9. City centre is just 8 mins drive from this hotel. The room was good and comfy. Limited breakfast options. The front house staff was not very friendly. The staffs in the dining area was very friendly and welcoming. You could choose this hotel only if you have your own vehicle.

Leisure Self

4/10

Poor

22 Dec 2024

David

Room for improvement

Two rooms in a row were not ready. The beds had been moved but not put back.

Manager said food on the House in the evening but did not

The pool was excellent. The gym missing gear

Self

4/10

Poor

14 Dec 2024

Thomas

Noisy

Stayed overnight. Hotels fine enough, however, there was a Christmas party on that foot into full WWII m swing with loud base about midnight so couldn’t sleep. Feel the hotel should be more geared towards guests at night than a function. Would’ve been nice to have been warned and put in a room far away from the function

Self

8/10

Excellent

10 Dec 2024

Nadine

Comfortable and good for a short trip

The room was clean and comfortable and the restaurant food and service really good. The hotel itself has a tired look to it, the bathroom badly needs redecorating, it was very dated. The original wood and all the walls have been painted a very drab grey and the corridor carpet is threadbare in places.

Business

4/10

Poor

09 Dec 2024

john

Dirty room

I booked 2 rooms my room 308 was spotless clean , sadly my daughters room 310 was filthy
The room did not look as if it had been cleaned from previous guests , bath was dirty half eaten sweet wrapped in a sticky plaster on the floor , bed sheet had a stain on it , waste paper bin full rubbish

Friends_and_family Family

8/10

Excellent

05 Dec 2024

John

Highlander

Excellent parking, friendly, helpful staff (special thanks to Hamish on reception for finding me an alternative room)
Quiet and very good for access to the city centre.
Standard hotel catering.
Comfy and warm room.

Business Self

8/10

Excellent

01 Dec 2024

Alastair

Great balance - relax/ swim.

We really enjoyed our stay, staff were helpful and it suited us well- the pool was particular well organised and friendly. I had a few sessions in the gym and learned a lot.

Partner

8/10

Excellent

01 Dec 2024

Derrick

It was a pleasant stay with friendly staff.

Leisure Friends

10/10

Exceptional

30 Nov 2024

Barry

Can’t fault this place

Fantastic value for money. Great spa. Right outside a bus stop to quickly get into the city center.

10/10

Exceptional

30 Nov 2024

Mairi

Great place with cheap prices and friendly staff

10/10

Exceptional

30 Nov 2024

Charles

Very good

Very cold outside but heating was excellent, bed very comfortable too

Business

8/10

Excellent

14 Nov 2024

Verified traveler

Last minute

A last minute booking for a night away as a family of 3.
Hotel was nice, friendly staff, lovely facilities.
Some staining on bedding and towels, they were fresh items, but some dried up stains.
It was hard to regulate temperature in room, radiator was adjustable, and window very limited opening.

Friends_and_family Family

8/10

Excellent

09 Nov 2024

Verified traveler

Basic room, clean and comfortable. View was underwhelming. Mini fridge didn’t work. Comfortable beds

Friends_and_family Family

8/10

Excellent

07 Nov 2024

Marco

Hotel was in a good location. A little away from the central part. Good parking. Facilities and staff were good

Leisure Family

10/10

Exceptional

03 Nov 2024

John

Happy Highlander

All round good.
Easy access to the city.
Easy parking, friendly and welcoming staff. A good range of choices for dinner and breakfast.
Recommended.

Business Self

4/10

Poor

20 Oct 2024

David

The room’s sockets were iffy, the bathroom had only a front of an extractor and there was signs of black mould and delaminating. When it was Thistle and then Jury’s it was clean. We did get a room change but this hotel is not worth the money.

Leisure Family

10/10

Exceptional

19 Oct 2024

Michael

Excellent Hotel and Location near for Bus and Train and Airport and Shops People who Work here are outstanding Thank You and Room and Zleisure Fascilities and Food are amazing.It is CV lean and warm and quite and welcoming.Stayed extra Nights and have recommended to Others and would recommend to Others.

Leisure Family

8/10

Excellent

18 Oct 2024

Manish

Good and clean property

Business

10/10

Exceptional

18 Oct 2024

Michael

Excellent Hotel one of the nicest I have ever stayed in .Clean and warm and welcoming Rooms and Food and Leisure Fascilities are excellent and near for Shops and Train and Bus and Airport and People who Work here are outstanding Thanks.Have recommended to Others and would stay here again.Thanks.

Leisure Family

10/10

Exceptional

17 Oct 2024

Michael

Excellent Hotel warm and welcomimg and clean and Food and Room wonderful Near for Airport and Train and Busand Shops and People who Work here are excellent Thanks.Have stayed extra Nights and recommended to Others and would stay here again

Leisure Family

10/10

Exceptional

12 Oct 2024

Kevin

Staff were great but the outside looks a bit tired.

Leisure

2/10

Poor

12 Oct 2024

VOLARK

Hi as guest complete he didnt get breakfast and drinking water please let me exact distance from city of this hotel

Family

4/10

Poor

02 Oct 2024

Verified traveler

Unfortunately we don’t have very many positives about our stay here.

- Reception staff had no life about them. When we checked out there was no “Good Morning, how was your stay?”, to busy working on the computer with a quick “thank you” as we dropped the keys in the box.

- breakfast is not worth £13. The coffee was undrinkable, the bread section everything was stale, there were dirty dishes on tables that should’ve been cleared as you entered and it was only 6:50am (they were still there when we left 30 mins later.
There was only one waitress on and the majority of table didn’t have forks.

- the bar only had one till so you needed to wait a while to order. The bottles behind the bar could do with a good dusting as it didn’t entice us to order a drink. The staff seemed quite new in this area but they were pleasant and helpful.

- the room was stifling hot even though we turned the radiator off and had the window open. We really struggled to close it so it was safer to leave it open. We could hear the room next to us also struggling to close their window. The radiator ticked constantly to the point we struggled to sleep. Black out curtains are great but it would be better if they were closer to the wall to prevent daylight pouring in at the sides.

- the bathroom could do with a proper extractor fan as all the steam is ruining the paintwork, it’s peeling off the ceiling and the door is in need of being replaced.

Partner

8/10

Excellent

30 Sep 2024

Paul

Only slight disappointment was the bar calling last orders at 9:50pm and closing at 10pm

Friends_and_family Family

8/10

Excellent

23 Sep 2024

Anthony

Clean, tidy but away from city centre. Good access and ample car parking.

8/10

Excellent

23 Sep 2024

Tom

Was really busy with coach trips while i was there but staff were great

Business Self

6/10

Pleasant

21 Sep 2024

derek

No room service available

Leisure Friends

10/10

Exceptional

14 Sep 2024

Alan

The room was standard hotel like, but very comfortable bed, with nice bathroom. The restaurant was good too. Very helpful staff!

Partner

4/10

Poor

10 Sep 2024

David

A night in Inverness

This hotel was rated as a 4 star. I cannot understand that. The Leonardo hotel in Inverness was 2-3 star basic institutional hotel at best. It had no exterior appeal and no interior charm. It was a 25-30 minute soul-less walk into the town centre on a very busy road. The room was tiny. No air conditioning. The shower was very good with large fluffy towels. The breakfast was passable but there was no fruit at all. I've stayed in a Leonardo hotel before, never this disappointing. My recommendation is to not book a room here. I wish I could be more positive.

Partner

6/10

Pleasant

06 Sep 2024

Ben

Hot rooms, no AC. Lying staff. 5/10 bfast.

The room was too warm. To avoid bugs I kept the window closed, but left the random desk fan by the window running. At 2am the creakiest room I've ever stayed in began ticking and creaking like mad, they'd turned the heating on. It's already hot, why wouldnt you up it a bit further. The room became an unbearable fan assisted oven. With no choice but to open the window, curtains and leave the fan running, it took a suprisingly long time to get back to sleep, despite the comforting sounds of constant arctic trucks on the main road and hourly trains speeding by on railway just outside. At 3am I went down in the hopes I just had a bad room and could move, but of course they were fully booked (despite many rooms still available online), but it doesnt matter because reception assured me every room has the same pipes around the skirting boards that get boiling hot (a colleague staying at the hotel proved otherwise).

Apart from the room being unclean, the coffees not being replaced, the staff lying to avoid serving guests... the bfast was pretty good.

Business