Name: Orleans Hotel & Casino
Address: 4500 W. Tropicana Ave., Las Vegas, 89103, US

Orleans Hotel & Casino

Las Vegas - NV · United States

4500 W. Tropicana Ave.View location

100 reviews shown

10/10

Exceptional

19 Jul 2026

Billy

Great place I’m here 2 times a week in business

Self

4/10

Poor

19 Jul 2026

Pamella

Room with a strip view was 60-70% a view of the back area with dumpsters, the water also took the forever to warm up, and it didn’t last more than 2 minutes before going back to cold.

10/10

Exceptional

19 Jul 2026

Michael

The Orleans has always been great! This was my 5th stay. I was fortunate to land on one of the floors that have been remodeled! 5Star exceptional! My favorite place to stay and play in Las Vegas

Self

4/10

Poor

18 Jul 2026

Joel

Partner

10/10

Exceptional

18 Jul 2026

Eric

New room, all hotel getting new rooms

Partner

2/10

Poor

18 Jul 2026

LOrraine

Resort fee that there was no resort about it. It was disgusting.

8/10

Excellent

18 Jul 2026

Desash

Close to everything

Family_with_children

8/10

Excellent

17 Jul 2026

Lowell

Did not like the lack of handicapped parking. Need more 24hr food venues.

Family

10/10

Exceptional

17 Jul 2026

Randal L

Away from strip

Family

8/10

Excellent

17 Jul 2026

Albert

Front desk staff were excellent

Partner

8/10

Excellent

16 Jul 2026

Lori

The casino has lots of great options, the room was spacious and clean. This is our second time staying here. This however was the first time we did not get a hot shower. The water was Luke Warm at best…. Will try again… but would definitely recommend calling ahead to see if they are having issues with the hot water

Family

8/10

Excellent

16 Jul 2026

ahmer

We only needed 1 night stay as we were travelling through to Grand Canyon. Very pleasant hotel, excellent staff.
Rooms could do with a kettle so tea/coffee had to be purchased from cafe.
But overall very pleasant

4/10

Poor

16 Jul 2026

Frank

Rude staff from check in to the table game dealers to the pit bosses to security guards. They make you feel like your in a prison and not welcome. Try to crack jokes with dealers and put bosses and be friendly to security and staff by always saying hello. Cold shoulder by just about all employees.
Room itself had roaches inside the ac unit vent. Housekeeping knocked at my door at 8am to remind me of checkout at 11am while I was sleeping and woke me up.

4/10

Poor

15 Jul 2026

Bret

I was woken up every morning by the sound of construction in the floor above me and it would last till around 6 in the afternoon. The room was old and the bathroom was even older. In the bathroom they gave soap and shampoo like it was a motel. They gave me a 30 dollar food credit for the noise I should have asked for a lot more. I have nothing bad to say about the staff they were always friendly and curious.

Self

10/10

Exceptional

15 Jul 2026

Ryan

Great place to stay.

Business

2/10

Poor

15 Jul 2026

Vicente

Hotel is very outdated and the garage, front desk & rooms are so far away from each other also rooms are so dark

Family_with_children

10/10

Exceptional

15 Jul 2026

Perla

My stay at the Orleans was a good experience.
The room was in excellent condition and very comfortable.

Partner

6/10

Pleasant

15 Jul 2026

yi sheng

Overall, it's affordable; the hotels and casinos are both okay.

Family_with_children

10/10

Exceptional

14 Jul 2026

Maria

When we first checked in there was a leak in the room, we called the front desk and they sent someone right away. He checked it out and the problem was fixed, he did ask if we would like to change rooms but we declined since we had a room with a view. The staff was very helpful and it was not far away from the Strip.

10/10

Exceptional

13 Jul 2026

carmella

The only thing I wish they would have the Bingo there I had to pay a taxi $12 to go to the Gold Coast sister casino where they have their bingo and $12 back if they had a shuttle it would be a lot better

Family

4/10

Poor

13 Jul 2026

Joseph

They are remodeling
No hot water 4/7 days
They comped me resort fees
Called for housekeeping several times got it once
Staff knocking on door early in the morning with do not disturb sign on
Turned away at one of the restaurants for take out food not once but twice
Noise all the time from remodeling going on

Partner

10/10

Exceptional

13 Jul 2026

bradley

great place
excellent value

Friends

10/10

Exceptional

13 Jul 2026

Leonardo

The most important thing for our family and friends is the 18 wheeler parking spot , the food , casino everything in the same place.

4/10

Poor

13 Jul 2026

Donald

We had no hot water for two days, couldn't taking shower.....

Family_with_children

8/10

Excellent

13 Jul 2026

Brenda

Stay was great staff at the pool (bar) were amazing great customer service ,ac in rooms work great slept very comfortably! only thing that would have been a great addition would be little fridges in the rooms other than that everything was great!!!! Will definitely come back !!!!

Partner

8/10

Excellent

12 Jul 2026

saul

Room didn't have a mini fridge.i don't know if this was just the room type or all the rooms. Overall. Great stay

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Yesenia

The best room comfort no noise games Winn 🙏👍

Family_with_children

8/10

Excellent

12 Jul 2026

Vicki

Everything there at our stay was okay. The rooms could use a better deep clean. Floor board areas around bathroom and room aren’t as clean as they should be. Bedspread had red nail polish skid marks and blue ink pen marks.
All of that was tolerable, but the water pressure is horrible!! Water pressure for the sink was one thing but the shower pressure was NOT acceptable! The open window to the shower was very dirty.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Rosario

Muy bien lo recomiendo muchísimo gracias por su atención y servicio

Friends

10/10

Exceptional

12 Jul 2026

qingmei

就是沒有冰箱

10/10

Exceptional

12 Jul 2026

Ayla M

Great rooms but, the pool hours should be longer.

Partner

8/10

Excellent

12 Jul 2026

Matthew

A very casual/ relaxed vibe delivering at least (partially)
vintage Vegas vibes away from the craziness of The Strip or downtown.
Good/ solid poker room action with several games, although the rest of the table games seem most likely [shady] somehow 😎 If you've been around, you know what I mean... and you're not likely to hear much \"cheering\" 'round the casino floor.
Boyd is starting to shake folks down more than ever, though you can still get decent value on the rooms if you truly shop for it ahead of time.
Also, If you're ever unsure about pricing on a beverage or extra gravy for your biscuit, it's always best to ask ahead of time. . .
Nothing like ordering a pretty standard drink and being charged $19.⁰⁰ for it. Yep. But, as I was saying, if one 'works the angles', a good time can still be acheived.

Friends

10/10

Exceptional

12 Jul 2026

Gwendolyn

The beds were very comfortable and the fact that there were restaurants and a food court on the premises made it a huge win for those traveling with kids. Thank you so much for an amazing stay in Las Vegas!

Family_with_children

4/10

Poor

11 Jul 2026

Wilfido

Floor above me was under construction and I couldn’t rest. way to much noise for the first two days and could really reat good.

Self

10/10

Exceptional

11 Jul 2026

John

loved the place has everything in it and people are great

Family

10/10

Exceptional

10 Jul 2026

Gustavo

So far so good I’m still here for 4 more days

10/10

Exceptional

10 Jul 2026

John

Great staff and faculty

Partner

6/10

Pleasant

10 Jul 2026

Joey

Room was a little smelly (light
Sewage) smell. Room floor was dirty

Business

10/10

Exceptional

09 Jul 2026

Morag

We were in the newly remodeled rooms. They were lovely. Walk in shower. With a refrigerator. And lots of space. We had two rooms both with a King. Stated as lux rooms and they were.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Larry

Construction noise and non working elevators. Very little effort to improve the situation

Family_with_children

10/10

Exceptional

09 Jul 2026

Kelly

Very clean and friendly staff and newly remodeled rooms

Partner

4/10

Poor

08 Jul 2026

Melodi

It did the job of having a bed, shower, and place to store my things. The elevators were extremely slow. I gave up and used the stairs once after waiting for 7 minutes. Also, the room had no USB ports for charging devices. If I hadn’t brought an actual outlet plugin and cord with me I would have had to buy one. Lastly, they’re doing construction and it could get quite loud in the morning. I try not to complain on platforms like this because nothing is perfect but this experience really wasn’t great.

Self

8/10

Excellent

07 Jul 2026

Veronica

I take it that we didn't have a renovated room because the toilet was old missing screw covers, was a little rocky/loose and was not very clean around/at the bottom. There was no curtain on the window that's in the shower were you can see outside onto other guests balcony (we put a towel in the window to hide the view just in case someone can also look in). The sink had a very slow drained that eventually the water didn't go down at all. We called 2 times to report this before someone came to fix the issue. And the toilet will run on its own...mainly when someone in the next room or above our room flushes their toilet. Before arrival I sent a message 2 times requesting a refrigerator to store medicine (I read they were available for an additional charge that I was willing to pay), but no one acknowledge my message. The TV is small with no good channels. The beds were comfortable, but the pillows were too soft (not a good quality pillow). The housekeepers didn't clean our room they just laid towels on the sink and a couple times we had to catch them to collect our trash (the do not disturb sign was not on the door). Besides the slight disappointment in our room and service our stay was good. We like the ease of getting around the area to do activities, shopping and eat.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jenna

My husband and I came for a bowling tournament, and it just so happened that we got married the Friday before we arrived. The front desk was wonderful and even gave us an upgraded room. The room was absolutely beautiful, and we had no issues with all the construction they had going on to update rooms. Will be visiting annually and staying here!

Partner

10/10

Exceptional

07 Jul 2026

Brenda Uribe

We had an excellent stay at The Orleans! From the moment we checked in, the registration staff was friendly, efficient, and welcoming. The security at the elevators made us feel safe throughout our stay, which we really appreciated.

The pool was clean and full of families enjoying their summer vacation. We dined at one of the on-site restaurants and had an amazing meal with outstanding service. The fast-food area was also perfect for a light breakfast and coffee before heading out for the day.

Our room was spotless, comfortable, and quiet. We requested extra pillows, and they were delivered quickly with no hassle. Check-out was just as smooth and easy as check-in.

Overall, The Orleans exceeded our expectations. We can definitely see ourselves returning, especially with our extended family and grandkids for future summer vacations. Highly recommend!

Partner

2/10

Poor

07 Jul 2026

Richard

DO NOT STAY HERE. Hotel undergoing remodel. Entered my room with a constant jackhammering in the room above me. Front desk said remodel hours are 8:30-6:30 7 days a week. Asked if I can change rooms, they said no. Asked if they could remove resort fees for my troubles, again they said no. They have room service menus in the room, only to find out they discontinued room service 10 days prior. Upon check in they hand you a paper stating that water service will turned off periodically during the day due to construction. On top of all this mess, the elevators were out of order and there was only 2 elevators working for the whole weekend. Worst experience I have ever had in my 40+ years visiting Vegas.

Family_with_children

2/10

Poor

07 Jul 2026

Evelyn

Bad experience staff in checking in not helpful and same thing in checking out not helpful at all ! First of all I booked with Expedia and expect it is reliable information in price and on the hotel information! It’s not I learn from this experience on Orleans hotel and you can not get help with the hotel room it’s because I paid Expedia on ahead before checking in with Orleans that’s what the hotel check in counter of Orleans! Dirty stinky room and the hotel excuses they are going on remodeling but they are still selling the stinky coakroaches smell I complain on second day and they move us to a different room but still the service is not good still! ! The first night I didn’t able to go back to complain in the front desk of the hotel because we’re so tired from our flight! On the following morning yes I did complain that’s when they move us to different floor room! No decent coffee shop at least you can have simple food to eat and this what they call coffee shop in Orleans hotel casino open only 6 am to 2 pm ! I would not even go and think this such Orleans hotel casino used to be good food and good hotel! Only I can say that is past and what I experienced on staying in the Orleans it’s all gone! Bad service from front desk checking in and out and hotel room not good quality at all and I have so much more to say they are not good! Including Expedia not good !

Family

10/10

Exceptional

07 Jul 2026

Monique

I stay there every time because the staff are so friendly and remember me every time I show up!

10/10

Exceptional

07 Jul 2026

CHRISTIAN

We got to stay in one of the recently renovated rooms and is amazing
Updated, clean, modern..
Great staff, very polite & great customer service!

6/10

Pleasant

06 Jul 2026

Dao

Family_with_children

8/10

Excellent

06 Jul 2026

Michael

good amenities. the pool was too crowded on July 4. Went to the pool at 11am and could not find 2 chairs to lay out on. off the strip, but not far from anything because we drove. Free parking is a huge factor when booking a hotel in Las Vegas. Movie theater and bowling alley are welcome additions. definitely be back.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Thomas C

Later hours for ameninities. Men's spa was closed or amenities ot working. Restaurants close early...

4/10

Poor

06 Jul 2026

Anthony

Overall it was fine but my faucet leaked couldn’t sleep. They were doing construction the days I was there.

Family

10/10

Exceptional

06 Jul 2026

Hochi

Everything was pretty good

10/10

Exceptional

06 Jul 2026

Walter

Excellent

Family

6/10

Pleasant

05 Jul 2026

Ace

I am a regular guest of the Orleans. I have had many good visits. This trip was below my expectations because of renovations. I will try again, but I will stay in a renovated room on a completely renovated floor.

Self

10/10

Exceptional

05 Jul 2026

Mario

Had an awesome time from day one

Partner

10/10

Exceptional

04 Jul 2026

Eric

One of the best hotels to stay in Vegas for a reasonable price. Plus the parking is free.

Self

8/10

Excellent

04 Jul 2026

Tameeka

The Orleans newly renovated rooms were excellent. The staff reflected end to end customer service. Only complaint is lobby and casino has heavy smoke

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Divina

Great place for family reunion. Activities to enjoy for all ages.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Richard

Hotel staff was absolutely wonderful. Rooms were new and clean very spacious. Jason at the pool bar was amazing. Took care of us all day. Made sure the whole family was taken care of and having fun.

Family_with_children

2/10

Poor

03 Jul 2026

JONGMIN

The front desk is in big trouble.

Family_with_children

10/10

Exceptional

02 Jul 2026

Darrell

Clean room

Partner

8/10

Excellent

01 Jul 2026

Paul

No refrigerator.
Thermostat difficult to work.

Friends

2/10

Poor

01 Jul 2026

Victor

This trip was terrible, I wasn’t notified that the hotel was under construction, I was on the 12th floor and pounding and sawing started every morning at 6:00 am and on top of that the elevators to our rooms don’t work , out of the ten elevators only 2or 3 were working and if you wanted to go to the casino from my room I had to go up before I could go all the way down. I play keno and the keno area is getting pretty iffy with hookers and pimps coming in and out and hanging out right outside the entrance on Tropicana. It’s even hard to get a cocktail if you’re playing, but bottom line I going to start staying somewhere else.

Self

10/10

Exceptional

01 Jul 2026

Michelle

Easy check in and check out. Clean room. No issues.

Self

10/10

Exceptional

01 Jul 2026

Barbara

Always easy parking and great food.

Partner

8/10

Excellent

01 Jul 2026

Daniel

Everything was great!

Family_with_children

10/10

Exceptional

01 Jul 2026

David

I enjoyed the professionalism and friendly service of the security staff. They answered all our questions with a smile.

What I was not happy with is no mini refrigerators.

Partner

8/10

Excellent

01 Jul 2026

Lindsey

Elevator was down, an

10/10

Exceptional

30 Jun 2026

Regina

The renovations are very nice.

8/10

Excellent

30 Jun 2026

Alana

Only 3 elevators were working

10/10

Exceptional

30 Jun 2026

gricelda

good

8/10

Excellent

29 Jun 2026

Stacey

The elevators were limited. Some days there was 3 that worked. Others there was only 2. This caused lines for people waiting to go upstairs or down.

Partner

6/10

Pleasant

29 Jun 2026

Marcus

The Orleans is the perfect budget hotel/resort. Best bang for your buck I think. But with that comes drawbacks of course. I had lights in my room that didn’t work, my sink didn’t drain lol when I called room service, they said I could order but I would have to come down and pick up the food. Never heard that before in my life.

However, I was pleasantly surprised at all the renovations they were doing. Prior, it wasn’t El Cortez level of dingy, but it was dingy. Now they have a bunch of modern stylings (in the room) and it made it feel like a real hotel aside from the lack of functioning lights and sink.

I personally enjoy mid level eateries so if you’re not a fine diner this is the place to be. All their restaurants are only slightly over priced, which in Vegas, is a win! The food court is standard b tier mall food. (Fuddruckers, Sbarro, Baskin Robins, Subway) All which I like so no qualms there,

Restaurant wise they have a few different options with their premier one Birch Alder always closed lol Ballywick for burgers, Ondori for mid level Japanese/Chinese food, all reasonably priced.

The true saving grace of the Orleans is not how it looks or what there is to eat, it’s the fact they have some of the cheapest tables in all of Vegas and have arguably the best gambling crowd in the city! So many friendly locals who enjoy the off strip pricing make the gambling atmosphere pleasurable and a fun way to spend several hours in a day on their casino floor.

I’ll be back!

Self

8/10

Excellent

29 Jun 2026

Darren

The Orleans is great! They were struggling keeping high rise elevators functioning during construction which caused long lines. Otherwise my stay was excellent!

Self

8/10

Excellent

28 Jun 2026

Jason

Rooms are outdated. Clean, but no USB ports, clogged sink. Otherwise okay

2/10

Poor

28 Jun 2026

Mayra Alejandra

Honestly, I hate writing bad reviews but this one really needs it. I stayed for 4 days 3 nights. First day, we couldn’t login to hotel internet and our TV did not work at all. We called the front desk and they said they would send someone, never happened. We called the second day again, to ask for the same service nothing happened they even transferred us to internal tech and they laughed because they were the wrong department. In the 3 nights we received absolutely no housekeeping and the water for showers wouldn’t go down the drain. I requested a refrigerator and was never told we would be charged and I was charged $40. I will never stay here again. I called to advise and “one of the managers” was just like “yep, sorry”. This was my worst hotel experience ever. My kids had a horrible time for our once a year family vacation.

Family_with_children

8/10

Excellent

28 Jun 2026

Damione

I like the different free parking spots and close to everything

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Yamira

Beautiful updated room at a reasonable price. Enjoyed the slot machines and restaurants. Came here for a concert at T-Mobile Arena and super convenient. Quick taxi drive to and from arena Highly recommend.

Partner

4/10

Poor

28 Jun 2026

Stacey

The hotel was under construction, and I wish I had known that before I booked the room. Had a notice in the room that water would be cut off between 10 PM and 8 AM.
All ice machines but one on the 12th floor are not working. Hallways had plastic on the floors and no signs on the walls saying which way your room was. Not happy at all with the conditions.

8/10

Excellent

28 Jun 2026

Cory L

Construction was going on during our stay so no water from 11pm to 8am. No ice machine on our floor and had to go to multiple floors to find one that worked. I had a hurt knee and needed to ice multiple times a day. The bummed knee kept me from using amenities. After checking in staff said they would have extra blankets and pillow sent to room but it never showed up. I did call the next day and they brought it.
Overall our stay was fine, the air conditioning worked great, room was clean and staff was very friendly.

Family

2/10

Poor

27 Jun 2026

Lisa

The tub didn’t drain so by the time you were done taking a quick shower you were standing ankle deep in the water. The elevators were constantly broken, there was only one working most of the time so the wait to go to your room or go back down to the casino was long. We waited almost 20 minutes for an elevator when we were leaving today.

Partner

10/10

Exceptional

27 Jun 2026

Amanda

Room was big with a sitting area so you don’t just have to sit on the beds.

Friends

6/10

Pleasant

27 Jun 2026

Lammone

The room was big, bed and bedsheets were clean. However the carpet doesn't look clean, the bathtub is old and when its that old they looked like yellowish or molding. There's alot of construction and renovations going on. So hopefully if in few years we stayed there the place would look better
The casino is pretty big. Love the
music too.

Family_with_children

10/10

Exceptional

27 Jun 2026

Barbara

Every time I come to Las Vegas, I stay at the Orleans. It's off the strip. It's fabulous hotel. It's clean. The staff is friendly. There's lots of restaurants at bowling alley a movie theater and the last two times I went was for a graduation that was being held there in the auditorium. Love it.

Family

8/10

Excellent

27 Jun 2026

Richard

They have a good poker room

Self

6/10

Pleasant

26 Jun 2026

Brad

Expedia did not mention that the hotel was under renovations. Construction and the noise went from 8 to 6 every day. Don't count on sleeping in.

10/10

Exceptional

26 Jun 2026

Michael

Always a great stay here. Please bring back the buffet!

Family

10/10

Exceptional

25 Jun 2026

Jezelle Kyra

Staffs and the cleanliness

Family

10/10

Exceptional

24 Jun 2026

Magu

I’m very happy with my stay here. The pool was great and the little store prices were fair. I just hated paying $4 for a water lol

Self

10/10

Exceptional

23 Jun 2026

marilyn

The room was clean and newly refurbished. There is no microwave, refrigerator and coffee maker.

Family

6/10

Pleasant

22 Jun 2026

SANTIAGO

You are able to self check in starting at 2pm without charge

Family_with_children

2/10

Poor

22 Jun 2026

Lydia

There was no water from 11:00pm to 8:00 am. No room cleaning for 3 days available. The safe in our room did not work. Load construction the entire time of our stay due to major renovations. One of the rooms has a bad sewer odor out of the A/C in the room and the hotel staff need and still placed people in the rooms. Elevators kept breaking down. When we notified staff and security seemed like a normal problem and no one seemed to care.

Family_with_children

8/10

Excellent

22 Jun 2026

melvyn

Got a refurbished room was very nice

Partner

10/10

Exceptional

22 Jun 2026

Michael

8/10

Excellent

22 Jun 2026

Samuel

Great staying there

Family

10/10

Exceptional

22 Jun 2026

Kenneth

They did their best, and provided excellent service, for instance because they were doing construction I didn’t have any hot water in our room, so I told them and they changed our room to a newly renovated one that was really nice of them. So to me that goes a long way towards me returning to them again with my family.great job guys!!!

Family_with_children

10/10

Exceptional

22 Jun 2026

Ana

Microwave and fridge missing but I get it. Other than that it was very nice

Friends

6/10

Pleasant

21 Jun 2026

Gary

They're doing a lot of construction on a lot of the floors right now. A lot of noise and water usuage goes out during the hours of 10am to 3pm. Also the power went out in my room for a period of time as well.

Self