Orleans Hotel & Casino

United States , Las Vegas - NV
LAS VEGAS, 4500 W. Tropicana Ave.
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100 reviews shown

10/10

Exceptional

16 May 2026

Daniel

Excellent!

2/10

Poor

15 May 2026

diego

My stay was from Friday to Monday cheer competition, which we have done for the past 4 years and this time it was the worse ever. The bath tub was clogged it and took maintenance over 24 hours to come. Then we needed extra towels and I had to literally go look for a staff member myself. Housekeeping never came to bring us extra towels or blanket we requested. Then Saturday evening we get back to our room and it was a big gray trash bag tied to the dresser. Now we did not leave a lot of trash in the room when we left Saturday afternoon so it was no need for a big trash bag to be left in my room. The only thing housekeeping did was take out the trash which had cups and napkins in. I was so disappointed with my stay this time around that next year I’m already thinking about staying at another hotel. Oh then I asked a staff at the front desk will I be compensated for my inconvenience she said why would I be compensated.

Family_with_children

6/10

Pleasant

15 May 2026

Linda

It is a construction hellhole right now. The pool area has a sewage smell around the perimeter.

Partner

8/10

Excellent

14 May 2026

Ronald

The staff is very professional and the hotel is very clean as long as you don't have a room on a floor under construction. The restaurants are okay but the café has short hours so anything late night is at small food court with minimal selections of foods.

Self

10/10

Exceptional

14 May 2026

Salaalii

clean room

Partner

10/10

Exceptional

14 May 2026

Rianna

The hotel is doing upgrades and the new upgraded rooms are really nice

Friends

8/10

Excellent

14 May 2026

JAMES

Yes to all

Self

10/10

Exceptional

13 May 2026

Michael

The staff was wonderful. The room was very pleasant.

Self

10/10

Exceptional

13 May 2026

Stephanie

Really convenient for cheer competitions.

10/10

Exceptional

13 May 2026

richard

Boyd, at check in was great had a little mishap and he handled it quickly and with ease, super friendly staff except for the elevator security they don’t speak much. Everything and most everyone where very friendly and kind

Partner

4/10

Poor

13 May 2026

monique

So my daughter and I went there for a concert stayed for two nights when we checked in on the first night our air conditioner in our room sounded like a lawnmower or a tractor who is about to explode. I called the front desk. They said they’d have somebody come up and look at it they never did so night too. We slept without air-conditioning because the noise was so horrific it was hurting our ears. I wish they would’ve done something about this then I would’ve given the hotel about a rating.

Family

8/10

Excellent

13 May 2026

Sarah

Had a premium room, it was nicer than the older rooms however the bathroom sink did leak and they had to come to fix it, which was a little frustrating since it was a newer room.

Family_with_children

6/10

Pleasant

13 May 2026

Dimitra

New Orleans hotel is grand but out dated. The pool is huge and glamorous. Was open but did not use it. The rooms are good size, but the outdated need upgrades, shower old did not feel comfortable to use it. Stayed only 1 night. The rooms are smoke free however, the casino has smoking and smells bad not recommended. The price was expensive $160 per night and for the price not worth it but stayed there for group event. Will not recommend or go again.

Family_with_children

8/10

Excellent

12 May 2026

Antonio B

8/10

Excellent

12 May 2026

Simran

The renovated rooms are really nice and reasonably priced.

Partner

10/10

Exceptional

12 May 2026

Amelia

Aside from the cigarette smoke our rooms where enjoyed

2/10

Poor

12 May 2026

Kendra

Hotels.com is horrible. I never stayed here. You messed up my reservation so I can’t do anything but write it zero star stars.

8/10

Excellent

12 May 2026

Olga

Room was old and dirty, there were hair on the bathroom floor and dead spiders.

10/10

Exceptional

11 May 2026

Julia

Hotel was undergoing remodeling

6/10

Pleasant

11 May 2026

Ashia

Clean hotel my only complaint is that they redid the hotel and the paint was incredibly strong so I gave you a pretty bad headache outside of that. It was a nice stay

Friends

4/10

Poor

11 May 2026

Christine

Our door to the bathroom never shut -the shower was clogged and no one ever showed up to fix it. Even after I called many time. The Place is old and it shows. Couldn’t get to our fridge we paid for and if my daughters cheer comp wasn’t there I would NEVER go back. But after many years sometimes it’s easier staying there. However I’m going back to my Fairfield by marriot

Family_with_children

6/10

Pleasant

11 May 2026

Katherine

Great hotel and extremely nice staff. Amenities were average. Free parking is a huge benefit. My biggest comment is if there is major interior construction on every floor and hallway they shouldn’t be charging event prices for the added inconvenience of downed elevators, lack of hallway lighting, and incomplete flooring. All in all it was a great stay and there are some really positive changes ahead for the Orleans once the remodel is complete… but I wasn’t informed of the construction at booking and don’t think they should have charged event prices under the circumstances.

Friends_and_family Family

2/10

Poor

11 May 2026

Michele

We only stayed here out of convenience because the cheer competition was located here. I would never stay here again or recommend it to anyone. Unsafe Construction happening on several floors; elevators overly crowded and would not stop on all floors; no electricity and loud noises on several floors; someone was occupying my room when we first arrived, front desk staff never apologized. Casino is so Smokey and smelly, restaurants were awful and overpriced.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Lupe

Good

2/10

Poor

11 May 2026

Leanna

Nice pool bar

Family_with_children

6/10

Pleasant

11 May 2026

Wing

Staying only for the cheer comp event. Hotel is currently under constructions so do expect to see impact on it. We booked to stay at Premium Room (luckily) so we were placed on the remodeled floor.
One thing do surprises me is - no daily housekeeping or room cleaning service, even if you called to request, they ONLY cleaned up the trash and replaced new towels for you. That's what they called it as "Housekeeping" even you were staying there for 4 days 3 nights. No bed fix or bathroom cleaning service during your entire stay. Also, even with the new room they used the old A/C system, which either blows your head off and leave you in a freezing cold temp, or stay hot with stiffy smell condition if you turn that A/C thing off.
Will not stay for sure if it's not because of the cheer comp event.

Family_with_children

10/10

Exceptional

11 May 2026

Evelyn

I was so pleasantly surprised, This hotel is newly renovated the floors are clean and the staff is amazing not only are they helpful they are kind and i'm obsessed with this hotel. they facilitated eveything for our cheer comp weekend. Book now and tip the staff they deserve it

Family_with_children

10/10

Exceptional

11 May 2026

Margarita

The Orleans is my go-to hotel for Vegas and the employees are friendly. Half of our floor appeared to be in construction, curious to know what's happening. The only thing I ever say is that there is no refrigerator in the rooms (not sure if all are like that). It was a great stay. thank you!

Family

10/10

Exceptional

11 May 2026

Bradford James

Clean room. Wonderful staff. Great Casino!

Self

6/10

Pleasant

10 May 2026

Maria

I only stayed at this specific Hotel/Casino because the Cheer competition happening that weekend. Other than that I wouldn’t have stayed. Too old. Room was very outdated. Our bathroom floor was dirty and had hairs, screws, and clothing tags that I had to pick up when we arrived. I wish I would have taken a picture but it’s just not something I do. The carpeting looked like it hadn’t been vacuumed. But it looks like it’s under construction so that’s a plus.

Friends_and_family Family

4/10

Poor

10 May 2026

Terri

There were hidden costs that I didn’t know about that were a surprise upon arrival and check out.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Jennifer

Hotel is getting remodeled and elevators were not going to certain floors but overall clean, comfortable, and convenient.

Family_with_children

10/10

Exceptional

10 May 2026

Rynee Lynn

Clean rooms. Good restaurants. Staff professional and friendly. Highly recommend

Friends

10/10

Exceptional

10 May 2026

Rianna

Everything was great

10/10

Exceptional

10 May 2026

richard

I got the newly renovated room and it’s gorgeous

8/10

Excellent

09 May 2026

Breonna

The Orleans is a nice property but something’s are outdated but overall I enjoyed my stay

Partner

10/10

Exceptional

09 May 2026

Marvin

Yes it was lively and i had wine one night

Friends

10/10

Exceptional

09 May 2026

Sergio

The Orleans has everything you need.

Partner

10/10

Exceptional

08 May 2026

Esperanza

Wasn’t clean enough

Partner

10/10

Exceptional

08 May 2026

Angel

Check if with the hotel to see if they are done with renovations because there are some floors that are under construction and they don’t tell you about them. We stayed on level 19 and it was okay.

Partner

4/10

Poor

07 May 2026

Denise

We thought that a mini-fridge is standard now, most MOTELS have them - ! - but not The Orleans ! No microwave either.
We could not bring food/drinks to the room to have later.
I called the front desk, was told 'we can bring one to your room - we charge $30.'
Wow ! I just got ice for the ice bucket instead ! Restaurants were average quality anyway, short hours, some days not even open. We couldn't go to the steakhouse when we were there, it was closed.

Friends_and_family Friends

10/10

Exceptional

07 May 2026

John

Casino was fun rooms were clean service was good as well definitely will be back

Friends_and_family Friends

10/10

Exceptional

07 May 2026

Liang

Very good

2/10

Poor

07 May 2026

sean

The hotel was terrible The room was still messy when I checked in The floors had not been off they were hair and I don't know what chemicals on the middle of the floor. The sink and the tub we're backed up and spilling sewage back into the sink. Definitely stay away from this hotel

Business

6/10

Pleasant

07 May 2026

Lisa

The tv didn’t work and there was no refrigerator included in the room. Rooms needs upgrades

4/10

Poor

07 May 2026

Hany

The most I like about this casino is how they accommodates semi trucks and love using their slot machines, but for some reason the quality of service is getting worse, my last stay I requested a mini fridge and it came wet and stink pretty bad I had to air it and clean it once again since it took too long so I didn’t to call all over again, and the worse part that my A/C was set to heat only I called the reception they said someone should go look at it and get it fixed was waiting the whole night couldn’t sleep from the heat and no one came, went down myself next day to complain about the A/C then apparently someone came and fixed it while I was out.

Self

6/10

Pleasant

06 May 2026

maria

we were told they would not make up the room untill the 3rd day. they don't give you clean towels or empty the trash anymore.

Partner

6/10

Pleasant

06 May 2026

Yong

Friends

6/10

Pleasant

06 May 2026

Eric

In the process of updating that is desperately needed. Bathtub/shower was in very rough shape. Looked like it was not used since the 1970's

Friends

10/10

Exceptional

06 May 2026

Steven

Good games, good opportunities for food and fun.

Partner

8/10

Excellent

06 May 2026

Robert

N/A

Partner

10/10

Exceptional

06 May 2026

Kalin

Stayed here for 2 nights, for my daughter's 18th birthday. It was decent, the staff was okay. But if you ask me, they could have been more available. besides that, it was nice. I would recommend people to stay here.

Family_with_children

10/10

Exceptional

06 May 2026

Joseph

Good

10/10

Exceptional

05 May 2026

Joe

Great

Friends

4/10

Poor

05 May 2026

Victor

We always stayed here for 20 years, but they locals are coming in and they are not good locals. Trashy place and over run with homelessness inside. Not good, it went down the tubes. We are never staying there again.

Partner

6/10

Pleasant

04 May 2026

Jeffery

Your site does not give the total price as they charged me a resort fee at check in which I was not aware of from you. You show a price which states a price with all taxes and fees but that is not correct. You should make corrections so others are not caught off guard as I was. Don’t be fooled by the Vegas casinos as they will low ball a room price but add about the same amount for resort fee which in non negotiable

8/10

Excellent

04 May 2026

Robert

Room was clean and spacious. Food and shopping was great.

Partner

8/10

Excellent

04 May 2026

Jonathan

The remodeled rooms are really nice, nicer than the room at Paris which we stayed at the night before. The casino needs to be updated drastically IMO. The staff also needs a major attitude adjustment. The lady at the self check in kiosk was rude to myself and other customers checking in at the same time as the billing screen that pops up is misleading. I know she gets the same question probably over and over again but there is still a way of talking to paying customers. The beverage servers in the casino also seem like they don't want to be there or work.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Linda

What I do like is how big and spacious the rooms are. Very well kept. I like the centralness of the property for getting to attractions without having to deal with the strip and its traffic. My biggest complaint is the lack of variety in the restaurants in the hotel. We ended up going to the In-n-Out Burger down the street and other restaurants around the area.

Partner

10/10

Exceptional

04 May 2026

Samantha

The Orleans is great! The rooms are clean, well appointed and have great views of the Strip. The staff is very helpful and kind throughout. Bowling leagues, movie theaters, great food, music, pool/spa and of course the bars and gambling made it a fun weekend for our family!

Friends_and_family Family

10/10

Exceptional

04 May 2026

Dayna

I love The Orleans!!! I stay there all the time and it is awesome! Very clean rooms, great places to eat, and fun entertainment!

Family

10/10

Exceptional

04 May 2026

Ernesto

I've stayed here a few times already and have nothing but positive things to say. The hotel is awesome, rooms are clean, casino itself is cool, great food and the staff is friendly and helpful. I like the new kiosk self check in. Definitely will be back in the future.

10/10

Exceptional

04 May 2026

nicholas

Amazing place too stay! Will be returning here every time we come to Las Vegas! Bar great, room service great, staff is friendly and helpful, bartenders are great, security at the elevators are so friendly and kind! Rooms are nice, spacious and clean!
Only down side and it’s just personal preference is the coffee shop inside isn’t worth the cost, drinks were made incorrectly and the lady just grabbed my drink from my hand and threw it in the trash aggressively when I asked it to be made how I asked for it. Which threw me off guard because she was just very unpleasant and that’s not the vibes I got from any other staff. Just go find a Starbucks or other coffee shop for real coffee!

Partner

4/10

Poor

04 May 2026

Chanjuan

The hotel probably works for travellers looking for gambling but didn't suit our family travel. The parking lot was huge (and packed) so it took around 7 minutes to walk to our room. There was no fridge in the room. Door to the shower opens on the half that's far from the shower head, so my wife had to get ready to shower in cold water for a period before getting hot water.

Family_with_children

10/10

Exceptional

03 May 2026

Maria

Amazing downstairs cafe

Self

4/10

Poor

03 May 2026

Leann

The hot tub was broken. No fridge in room. No coffee make in room. Did have a safe. Housekeeping did not come and I had to call them to come. The tub constantly drained in the bathtub. The casino was nice. Nice poker room.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Brandi

This was our 2nd time staying at the hotel and no issues whatsoever.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Jenna

Room was clean, parking was easy, polite staff

10/10

Exceptional

03 May 2026

Leana

I wish the room had a coffee maker, but other than that, great stay!

Family

10/10

Exceptional

03 May 2026

katherine

Great place

Partner

10/10

Exceptional

03 May 2026

Diana

Very clean, nice room great staff. I would def stay there again!

10/10

Exceptional

02 May 2026

Fran

Shawn at check in was very professional and helpful!

Self

8/10

Excellent

02 May 2026

Chad

Great place to stay. Very convenient to most things in town. Only wish I had a refrigerator and coffee maker.

Family

10/10

Exceptional

02 May 2026

Eric

Easy to arrive and valet parking friendly and tips no charges

Friends_and_family Family

10/10

Exceptional

02 May 2026

Teresa

The best thing about that property was actual human interaction at the check in desk... There Was no computers , no ipads , just humans!!!

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Joanne

Smoking! To much

6/10

Pleasant

02 May 2026

Joanne

A lot of the bars were closed (week day maybe) Selection of restaurants very limited found I had to leave the premises. Casino was fine, staff was fine. Room was clean but they are remolding the rooms, my room was right next to the dumping area and was very loud, loud and disturbing. The toilet was leaking and continued to refill but it was nothing compared to the construction noise. Worst stay ever.

Family

10/10

Exceptional

02 May 2026

Carolyn

So much so good

Family_with_children

10/10

Exceptional

01 May 2026

Blanca

Clean room , really nice booking my next stayed

10/10

Exceptional

01 May 2026

Troy

Yes great staff.

Self

10/10

Exceptional

01 May 2026

Justin

Clean room

10/10

Exceptional

30 Apr 2026

Krysandra Lee

Great budget hotel if you’re looking for a short stay!

Friends

6/10

Pleasant

30 Apr 2026

kevin

Stayed Sunday to Wednesday. Very slow in casino. Restaurants Ondori (Chinese) Cafe both excellent! Poker room excellent They have cinema and bowling also. No shuttle service to strip so on your own $20 each way Pool was open Paid$90/night including resort fee.

10/10

Exceptional

30 Apr 2026

Margot

The room was clean and the staff was nice. Only negative was there was no refrigerator or microwave in the room. But they are upgrading. So maybe next time.

Family_with_children

8/10

Excellent

30 Apr 2026

Linda Faye

Needs updating but good

Partner

10/10

Exceptional

30 Apr 2026

Amy

I love staying at your hotel. I had a wonderful time. The only thing I can think of that was a disappointment. The lighting in the bathroom and in the other rooms its more of a fluorescent look not bright enough, but overall everything else was superb. Thank you again we will be staying at this hotel in the near future. 😃

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

Sylvain

Clean but old.

Family

8/10

Excellent

29 Apr 2026

Rudy

Everything was great. The room was very well maintained, clean.
Casino was ok.
Our only disappointment was that we asked for a walk in shower, due to my wife having arthritis of the knees. Twice I asked, and when getting up to our room we saw a handicap chair in a shower tub.
That's is not what we asked for
Rudy and Lydia Moreno

Partner

10/10

Exceptional

29 Apr 2026

diana

It was very nice love it

Friends_and_family Friends

6/10

Pleasant

29 Apr 2026

Kim

A nice hotel casino with good sized rooms. Staff was friendly. Free valet parking, as it should be. Close to my favorite pub in Vegas. Never got the chance to try the on premise food. Room was nice sized, a nice sitting areas. Had to deduct some stars, though, because the toilet in my room wasn't attached properly to the floor, and I almost fell over. It was taken care of quickly, but not the kind of thing you want to find out at 2am.
There is construction going on some floors, so be prepared for that.
Overall, quirky things aside, I'd still stay there again.

10/10

Exceptional

29 Apr 2026

Alberto

Everything was good, nice experience

Friends_and_family Family

2/10

Poor

29 Apr 2026

John

Nevet again.The most depressing place ever. Dawn of the Dead. This is where people go to Die. Horrible miserable staff and gross food. Room service wasnt even available. Spend the extra money and stay somewhere nice.

6/10

Pleasant

29 Apr 2026

Michelle

Nice property, I’m sure even nicer when the updates are done.

Family_with_children

10/10

Exceptional

28 Apr 2026

Richard

Great place off the strip

Friends

10/10

Exceptional

28 Apr 2026

Nancy

I stayed in a newly renovated room. It was clean and modern. Very comfortable. My only issue is that the trash was not removed daily. I stayed for 3 nights and the staff cleared the trash and replaced towels on one of the days.

Friends

10/10

Exceptional

28 Apr 2026

Doreen

Good location off the strip, good restaurants and fun for the whole family with bowling’s and arcades

Partner

10/10

Exceptional

28 Apr 2026

Ian

Stay here every year and it’s a great hotel with a convention center connected. Not a huge fan of the smoke but other than that, the hotel is great and in the process of renovations!

Business

10/10

Exceptional

28 Apr 2026

Helen

Stay here every year and it’s a great hotel with a convention center connected. Not a huge fan of the smoke but other than that, the hotel is great and in the process of renovations!

Business

8/10

Excellent

28 Apr 2026

Kenneth

I’ve stayed here several times and everything is very good for the price you get a lot of reliable consistent nice

Self

8/10

Excellent

28 Apr 2026

Kenya

The new upgrade has been loooong overdue. There is a huge difference with the light grey, neutral & white decor. The frig/cooler was too warm. Share rides approx $18.00 each way to the strip.

Family