Metro Inns Newcastle

4/10

Poor

27 Jul 2026

Rebecca

The photos were very misleading. This place was very run down. On entry, despite lots of posters highlighting no smoking, the foyer and many areas smelled of smoke. The lady on reception was very friendly, however, she went through several rooms on the computer before finding one that had the keys available when she checked. On entering the room, on the third floor (304), the window was wide open, the safety latch having broken. The bed base was broken and mattress very lumpy giving a very poor night's sleep. The toilets were down th corridor, like porta loo/caravan toilet units, with cracked sinks and no soap in the dispenser. I couldn't wait to leave the next morning. There was a stained pillowcase on the table, dodgy electrics and the heaters and hand dryers were very dirty

10/10

Exceptional

27 Jul 2026

Joanne

Had a great stay. Everything clean and fab staff will definitely be back

8/10

Excellent

25 Jul 2026

Park

It offers great price for all the basic needs. Value for money

6/10

Pleasant

20 Jul 2026

Andrew

Ok , did exactly what I wanted

2/10

Poor

19 Jul 2026

Anne

When I booked this hotel, I did not realise that the toilet and shower facilities were located outside the room. On arrival, the entrance looked very dirty and there was a very strong unpleasant odour throughout the area.

I tried to use the toilet and found faeces already in it, which was extremely unhygienic and very distressing. Because of the condition of the facilities, I was unable to use the shower and ended up leaving the hotel without having a shower at all.

As someone who suffers from anxiety and depression, this was a very upsetting experience. Unfortunately, I can honestly say it was one of the worst places I have ever stayed. I was very disappointed with the cleanliness, hygiene standards, and overall condition of the property.

I would not recommend this hotel based on my experience.

Partner

6/10

Pleasant

14 Jul 2026

Malcolm

Welcoming staff and parking is a positive. The toilets and showers are very poor. Doors on toilets don't lock properly, showers are very poor, no cleaning soap in shower or toilet or they were broken. This was on the 3rd floor. Don't know why I was on the third floor s there weren't many guests. Some guests I noticed leave a lot to be desired. I suppose you get what you pay for. This place is in need of a complete overhaul especially the toilet and shower facilities.

Family_with_children

10/10

Exceptional

13 Jul 2026

Erin

Lovely room for a two night stay , clean bedroom with clean towels etc , free WiFi , lovely staff , shops nearby including a Toby carvery

Partner

8/10

Excellent

09 Jul 2026

Paul

Room very clean and comfortable. Staff excellent. Downside is the communal bathroom facilities. Served our needs.

Partner

10/10

Exceptional

13 Jun 2026

Hamza

One of the best hotels in Newcastle city very clean and nice atmosphere, rooms are quite and clean, good amenities and excellent staff.
Best in the price

Business

2/10

Poor

09 Jun 2026

FRANCIS

Visible bed bugs crawling across the bed, that our Team Member picked up in a glass and took to the reception. Nothing more to say.

6/10

Pleasant

29 May 2026

John Anthony

It was great value for money and well situated for amenities and further travel in area.

Partner

10/10

Exceptional

20 May 2026

Lee

Perfect for what I needed

8/10

Excellent

18 May 2026

Malcolm

Good parking, pub and food next door, outdoor shopping centre 10 minutes walk as well as the metro train station to the city centre.

Self

6/10

Pleasant

17 May 2026

Musbahu

The staff were excellent and helpful.

Self

8/10

Excellent

11 May 2026

John

Simple and basic but good friendly staff

Self

8/10

Excellent

04 May 2026

Mark

Basic but ideal for a one nighter

Self

2/10

Poor

03 May 2026

Jack

Clean bedding and the staff were lovely; they were let down by the appalling condition of this hotel (motel would be more fitting). Shared toilets and showers aren't cleaned often enough; the corridors stink of weed; the beds are held together with chipper board and are rock hard; the pillows are as thick as an A4 piece of paper; window safety lock was broken; TV came off the wall in my hands whilst looking for a socket; no door chain. All in all, it reminded me of a Belgian prison. If you're staying a night for the airport, its cheap and surviveable, but it is far from a hotel. Only reason we didn't leave was due to no other hotels being available. Will be putting in a complaint to Hotels.com

Friends_and_family Friends

6/10

Pleasant

12 Apr 2026

Helen

Cheap and cheerful. Did the job.

Friends_and_family Friends

8/10

Excellent

06 Mar 2026

Peter

staff very friendly always happy to chat and advise

4/10

Poor

22 Feb 2026

roshana

Room was cold and smelled mould although it looked no mould. Somehow managed to turn on the heater. Toilet was dirty and looked like a portaloo in the construction site, very small. Didn’t feel like having shower as shower was also similar to the toilet, small.

Partner

2/10

Poor

16 Feb 2026

Laci

I am writing to formally raise a complaint regarding my recent stay on 14/02/2026.
Unfortunately, the condition of the room and shared facilities was completely unacceptable. The bed had not been made properly on arrival, and the room itself did not appear to have been cleaned to a reasonable standard. The sink area in the room was wet, which further suggested it had not been prepared properly for new guests. Most concerning, however, were the shared bathroom facilities. There were entire toilet rolls flushed down the toilet, human waste left in the bowl, urine on the toilet seat, and the overall area was dirty and unhygienic. This made the facilities unusable and created a very uncomfortable stay.
I booked this accommodation expecting a clean and hygienic environment. The condition I encountered fell far below an acceptable standard. We was in the room for just 30 minutes before we left and found a new hotel which was a huge inconvenience. Given these circumstances, I am requesting a full refund for my stay. I had travelled 5 hours from down south expecting a nice stay.
I would appreciate a prompt response to resolve this matter.

2/10

Poor

15 Feb 2026

James

Room was dirty and broken bed

Friends_and_family Friends

4/10

Poor

07 Feb 2026

Gavin

You get what you pay for with the cheaper rooms,

the mattress was not suitable for purpose,

the towels and bedding were clean,
staff pleasant,
electrics are borderline dangerous,
Communal kitchen has a kettle and some appliances that are not fit for use,
Heavily aged hotel, it’s an easy income for the owner as little money is spent,

Self

2/10

Poor

01 Jan 2026

Ben

The staff at the desk was polite however the staying itself was terrible. We arrived to people shouting out of the window at us. We got our room key . As we walked in to the corridor the smell of cannabis was very strong and it was clear that they had been smoking it in the rooms. They where running around knocking on each others doors and blasting loud music. The bed had hair which wasn’t mine or my partner’s in it and the sheets had yellow stains on them. When I asked to move we where told there where no more rooms so we just left and get another hotel. Pretty poor experience not so much the hotel but the tenants there and they had not been removed even after numerous complaints from other tenants

Partner

6/10

Pleasant

23 Dec 2025

Malcolm

Everything was ok.

6/10

Pleasant

07 Dec 2025

Terence

Yes. Yes

Leisure Self

8/10

Excellent

14 Nov 2025

Mustaque

Clean room, friendly staff, lots of parking 👍

Partner

10/10

Exceptional

30 Oct 2025

Dale

.

10/10

Exceptional

26 Oct 2025

will

Staff have been very helpful in my stressful situation. Room is clean and tidy.

Self

6/10

Pleasant

19 Oct 2025

Gillian

The hotel itself was great for the price, but it was far from the city and a gang of children harassed us and tried to hit us. They weren't good at it.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Sonya

I was pleasantly surprised how spacious it was and easy walk to the train.

6/10

Pleasant

29 Sep 2025

Malcolm

Staff try their best. Rooms are dated and worn out. Bed was quite uncomfortable. Check out was early 10 am. Carpark is great, links to Newcastle via metro and bus is good. Formula one hotel was it's old name ( french I think) basic but dated.

Leisure Self

2/10

Poor

14 Sep 2025

Srijana

Disappointed

We were totally disappointed with the service . According to the payment , we did not get service. Bathroom with no shop and hard to shower. Everytime we need to go outside for common bathroom. Sometimes the bathroom packed. I don’t feel like it is hotel. With comfort i don’t find anything.No sound proff. We went there for relax and have good time but it was stressful. I don’t recommend here. I have not been in this kind of hotel or hostel. Very poor service but payment is high.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Ahijit

Great value for money

Very friendly lady at the counter. We travelled to Newcastle recently for the Great North Run. The lady (I am so sorry for not remembering her name) had plenty of suggestions about how to get to the venue. She even let us keep the car parked after our check out. The location is very good as well. Buses and Metro available within a short walking distance. Great value for money!

Partner

8/10

Excellent

12 Sep 2025

Tesfaye

Small double bed room

Very clean room and bed, but for double room it was not good

Partner

2/10

Poor

25 Aug 2025

Simon

Horrendous Hotel in Newcastle

This is one of the worst hotels I have ever stayed in.
The room looked filthy from the moment I entered.
The walls were shabby, the sink looked unclean and the carpet didn't appear to have been hoovered recently.

During my stay I was only in the room a total of (about) 5 hours but was bitten twice by something and had very itchy skin, in two places, as a result.
The communal bathrooms were also very dirty and there was no soap, of any kind, in the toilets.
The way in is also not good, for pedestrians, as there is no footpath.
Finally I was woken, around 2am, by loud shouting and the sound of doirs slamming and people arguung etc.

Self

6/10

Pleasant

19 Aug 2025

Ashley

Property is great location for town and food and shops in walking distance
Very basic and is obviously half a hotel half a boarding place for people who are homeless and on council waiting list and a few let’s say unsavory characters hanging around but for the price it’s a good stop for a night or two. Toilets being in hallways was a bit of a shock but my fault for not reading properly before booking overall no issues but feel it’s a bit of pot luck with who ever else happens to be staying there when you go.Hence why some reviews seem to be so bad about other guests. Great for the price and would stay again

10/10

Exceptional

11 Aug 2025

paul

Got wot you paid for allstaff were brill apart from 1 miserable not the word not 1 bit of customer skill what so ever sat or sunday nite shift need to be gone

2/10

Poor

27 Jul 2025

Perry

Staff were friendly, but there was a flickering light outside our room all night, a really creaky floorboard right next to the bed and another guest even found bed bugs in their room while we were there

Leisure Partner

2/10

Poor

10 Jul 2025

Mark

Do not stay hear , it full of junkies drunks , fighting, screaming at 2/34am . Doors slamming . No sleep so bad never again

Business Self

2/10

Poor

05 Jul 2025

Clarissa

When I arrived, the room had a strong musty smell, and both the room and corridors felt quite dingy. There was also a strong smell of marijuana in the corridors, which added to the overall discomfort. The communal showers and toilets were not shown in the listing photos, and in reality, they were poorly maintained and did not feel clean, which I found misleading.

Although I was provided with the Wi-Fi network name and password, neither I nor my mother and friend—who were staying with me—were able to detect the network at all, let alone connect to it. This made it impossible for us to stay in the room, and I ended up checking out after only a few hours rather than staying the intended two nights.

The room did match the photos in terms of layout, but only one angle was shown, which made it hard to gauge the actual size. It felt very cramped for three people. Additionally, the ladder on the bunk bed was unstable and wobbled when used.

That said, I do want to mention that the receptionist was lovely and very helpful throughout.

Business_and_leisure Family

8/10

Excellent

04 Jul 2025

Terry

Near motorway network easy to get to no major hold ups would stay again when in Newcastle

Leisure Self

2/10

Poor

23 Jun 2025

Alvaro

Well. You have to read the fine print here. We are talking about shared toilets and bathrooms with poor hygiene. Pictures are misleading. I checked out 30 minutes after I checked in. I had to find another hotel to stay for the night.

Leisure Partner

2/10

Poor

15 Jun 2025

Thomas

Took one step inside the room and the stench was a cross between a hospital and a gutter. There was blood on the radiator and window and someone had clearly relieved themselves in the sink.
Handed the key back and left straight away.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Eamon

Very friendly helpful staff reasonably priced and clean. No on suite butbCommunal toilets and showers clean also.
24 hour reception

10/10

Exceptional

17 May 2025

Dave

Ive stayed at the Metro a few times now and the staff are all friendly and accommodating. I will continue to stay at the Metro every time i go to Newcastle.

Leisure Pet

10/10

Exceptional

08 May 2025

Dave

The staff were all friendly and accommodating. I would definitely go there again.

Leisure Self

10/10

Exceptional

07 May 2025

Sophie

Staff were excellent

2/10

Poor

05 May 2025

Anna June

The staff were okay. The room was dirty cold and the sink and mirrors werent clean at all neither was the shower block.

Partner

10/10

Exceptional

03 May 2025

Anthony

Easy access

Leisure Friends

10/10

Exceptional

26 Apr 2025

chris

Staff were very friendly and went out of their way to help you with problems and enquiries

Leisure Self

2/10

Poor

26 Mar 2025

Rohan

Bad smell all around

10/10

Exceptional

10 Nov 2024

Elli

A lovely and friendly hotel , staff super friendly and helpful, a very handy stay for one night events!

Leisure Friends

10/10

Exceptional

25 Oct 2024

Jaime

Great location for work

Business Self

6/10

Pleasant

18 Oct 2024

Andrew

Cheap and basic

Cheap price, cheap room. Everything was cheap and okay. Didn’t like the fact the showers and toilets weren’t in a room.

Business

10/10

Exceptional

03 Oct 2024

Andrew

Great location

Leisure Self

4/10

Poor

02 Oct 2024

Shelley

I feel I have glimpsed hell

I felt the general clientèle were known to the probation service and it felt like a half way house. Not great for single ladies. No rooms are with toilets or showers and it all feels incredibly like experiencing prison. Great for prison role play or to have a 'Bad Girls' live experience. They serve maxwell coffe in the rooms abd the sgowers are push a button for a short burst.

Friends_and_family Friends

6/10

Pleasant

25 Sep 2024

Frank

Newcastle Metro inn's Sept 24

The hotel is showing signs of wear. I have never slept in such an uncomfortable bed. The mattress was cheap and worn so badly you could feel every spring and i only slept for 4 hours. The WiFi didn't work and the corridor outside the room transmitted every sound as people walked past. The location was handy for me but external signage mrant you almost drove past it. Cheap but i will not stay here again.

Business

6/10

Pleasant

22 Sep 2024

Anthony

Cheap hotel at these day prices !
So you get what you pay for so ok for 1 night stop over.

Business

10/10

Exceptional

15 Sep 2024

Amanda

Disappointing & Bleak

Good start with friendly reception staff, but the room was like a prison cell: one strip flourescent light, wood-chip walls, saggy mattress.

I know you get what you pay for, & I already knew the room did not have a private bathroom, but it was very bleak and very disappointing. I would not recommend unless desperate.

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

Chay

Probably the adjustment for the shower and it being timed and having to tap it back on and the temperature being weird to set but then again that could be me being slow however besides that absolutely happy with the accommodation

Leisure Self

8/10

Excellent

08 Sep 2024

Lorraine

Nice place

10/10

Exceptional

27 Jul 2024

John

Excellent

10/10

Exceptional

03 Jul 2024

Verified traveler

Did not expect the ritz standard but the place looked run down and in need of few repairs.

Partner

2/10

Poor

26 Jun 2024

Courtney

Absolutely terrible
No sleep when we needed to catch an early flight with dogs barking in the early hours as there were dogs staying at hotel and also guests shouting, arguing and pacing the floors. Very thin walls shared toilets which wernt made clear and also room photos do not show the rooms properly.

Friends_and_family Friends

8/10

Excellent

25 Jun 2024

Jane

Solo visit

Staff very helpful and accommodating.
Arrived exhausted and consequently had a good nights sleep. Lovely hot shower. Good value for money

Self

2/10

Poor

13 Jun 2024

Brandon

Worst hotel room I’ve ever stayed in

8/10

Excellent

04 Jun 2024

Connor

Exactly as advertised, perfectly nice room and just 10 minutes from the metro station at Kingston Park. Plenty of food and shopping options nearby too.

Leisure Partner

6/10

Pleasant

30 May 2024

Patrick

As expected

Metro Inns are a ultra budget chain so you get what you pay for... a safe room to sleep/be awake in... no ensuite but communal separate shower rooms and toilets that are clean and presentable

The Newcastle site appeals to people who are headed to the nearby airport so it was not a surprise to have my door banged on at 4am in the morning by a group of drunken Geordie tw@ts informing me they were going to Cypress... as they did this for all the guests in my corridor, I did not feel singled out.

Rooms are tired, and, despite being \"non smoking\" they smelled of past residents smoking, smelled damp.

Bed sheets and provided towels well laundered and clean

Will stay there again but not for the faint hearted but cheap and very convenient- breakfast at nearby McDonald's at 5am

Friends_and_family Family

2/10

Poor

29 May 2024

Darren

Hostel

Never again it was like a hostel

Business

2/10

Poor

26 May 2024

Demi

Had a better nights sleep in a hostel so loud from the road the shared toilets and showers are like portaloos and are “self cleaning “ didn’t feel clean at all beds were uncomfortable felt like a prison if I’m honest

Business_and_leisure Family

4/10

Poor

23 May 2024

Catrie

The divan was broken so it was a very uncomfortable night.
The staff were wonderful.

4/10

Poor

20 May 2024

Philip

Cheap, basic and near the airport

I booked here because I needed to be near the airport and it was cheap. The hotel has a large car park plenty of spaces. Rooms are not en-suite and it was quite a walk to the toilet.
Bed was comfortable room was quite depressing and tired and very basic. Not a pleasant experience

Self

2/10

Poor

06 May 2024

Lewis

The tv didn’t work

Leisure

10/10

Exceptional

05 May 2024

Shaun

Excellent place to stay

Love staying here, staff are really friendly and accommodating. Rooms are incredibly comfy. Decent amenities including kitchen to make coffees etc

Toby carvery/pub and B&M next door too and only small walk to Metro.

Self

6/10

Pleasant

19 Apr 2024

lokesh

Good

10/10

Exceptional

08 Mar 2024

Joshua

Great price for a room and good location.

2/10

Poor

25 Feb 2024

Melanie

For the whole 15 minutes that we managed to endure at this property there was a list of things wrong the size of my arm. Firstly, I wouldn’t have booked if it hadn’t of advertised a bath in my room, for such a cheap price I booked it. Didn’t have bath in my room or anywhere in the hotel. In fact they only provided a sink in the room, ick straight away. Second, it was absolutely freezing and the heater wouldn’t work so we rang reception straight away and the receptionist who looked like a Keith and responded to it bassically jogged to our room to try fix that problem, however he couldn’t so moved us to another room, which gave me a rash and my friend an asthma attack so we had to leave promptly nd waste another amount of money of another room at travel lodge up the road! Paid £52 for the worst 15 mins of our life! To top it off when you eventually got to the toilets after the long ass walk from your room you had to wait for a green light to enter for it to be ajazzed up porta loo! Really not impressed and want my money back! So much noise from students to top it off doors didn’t close and lock properly. Proper hostel horror vibes! Would not recommend.

Leisure Friends

2/10

Poor

07 Feb 2024

Talat

Poor

10/10

Exceptional

20 Dec 2023

Karl

Metro inn review

Staff are lovely & welcoming
Stayed a few times now although last time. I stayed in room 109 it wasn’t very warm through the night although all other rooms I’ve stayed in have been nice and warm not sure what the cause was

Self

6/10

Pleasant

27 Nov 2023

Karl

Value for money
Great staff
Bad points
Saturday night was noisy other customers staying had no respect for others

Leisure Self

6/10

Pleasant

26 Nov 2023

Malcolm

Cheap, but you get what you pay for (basic amenities and shared toilets/showers down corridor). Kettle not working on arrival, but staff was very helpful and quick to replace.

Leisure Partner

10/10

Exceptional

26 Nov 2023

Faye

Nice basic room, staff were so helpful and lovely

Business Friends

10/10

Exceptional

05 Nov 2023

Lauren

Room was clean, tidy.

10/10

Exceptional

30 Oct 2023

Jasim

Safe

10/10

Exceptional

15 Oct 2023

Simon

Spotty Dogs 🐕

10/10

Exceptional

08 Oct 2023

Austin

really helpful

8/10

Excellent

05 Oct 2023

Kristopher

You won't get any cheaper for a room for the night, great if you drive as 10mins to city centre, only negative is mattresses aren't very comfortable. But for the price you cant complain

Business_and_leisure Partner

6/10

Pleasant

03 Oct 2023

David

The location was good and thats about as good as it got.
The room is very very basic with no kettle in the
room.
The bed was shocking it was clean but very lumpy due to the springs being gone.would i stay here again NOT A CHANCE.

Business Self

6/10

Pleasant

15 Sep 2023

Catherine

Cheap n cheerful

Everything in the hotel is basic. It goes with the price. Bathroom are separated from the bedroom
We had to walk to the end of a long corridor to reach toilet n shower. Not the cleanest either. Ok for a night or 2.

Partner

8/10

Excellent

28 Aug 2023

Stanley

Great value for money

I will get the only negative thing out of the way, you don't have a toilet/ shower in your room. they are shared facility at the start of the corridor. First time in years I have not had en-suite, it wasn't the end of the world but it was a bit strange. The room was very clean as was all the public spaces, it looks as if has just been done up. The bed was comfortable and there was a bit of space in the room. It is next to a Toby pub, so we went there for dinner and for breakfast. It is very near to a Metro station so easy to get about. A good place to leave your bag and to rest your head once you have had a night out in Newcastle.

Friends_and_family Friends

4/10

Poor

05 Aug 2023

Vicky

No comment

Leisure Family_with_children

4/10

Poor

18 Jul 2023

Tracy

4 flights of stairs no lifts, toilets dirty, mattress horrible

Leisure Partner

2/10

Poor

23 Jun 2023

giles

This place is basically a homeless shelter door repaired where people had broke in poor quality shared toilets i drove 160 miles rather than stay here they are housing homeless council contract not worth 35 should be around 10 dont stay here

10/10

Exceptional

12 Jun 2023

Emma

Fantastic stay

I stayed here with my friend for the weekend as we were attending a concert in Sunderland. The staff were very friendly, room was clean as were the facilities. The location was also perfect as only 12 minute walk to the metro where you can explore Newcastle and surrounding areas.

Friends_and_family Friends

6/10

Pleasant

30 Apr 2023

Daniel

False Advertisement

There were no plants, flowers or kettles in the room like the photos show.

There are no bathrooms in the rooms so, I would suspect this is more of a hostel that hotel.

Bathrooms were smelly, rooms were dusty and the mirrors hadn’t been cleaned.

Party goer’s we’re up till 6am with music blaring and hearing the staff knock of their door to turn it down multiple times so sleep wasn’t great but other than that…

..Staff were lovely and very friendly.

Partner

10/10

Exceptional

22 Apr 2023

Des

Very helpful and pleasant staff, ldeal for what l required, requested a quiet room because I was working nights, they obliged , would definitely recommend

Business

2/10

Poor

28 Mar 2023

Robin

I was in a room on the ground floor of a \"hotel\" that can only be described as a drug and alcohol recovery centre.
I was woken up every hour, most notably from people being thrown out from the property or banging on doors/fighting.
The locking mechanism was damaged on my door and had been been forced before.
That added to the anxiety of the night.

Leisure Self

2/10

Poor

26 Mar 2023

Pawat

There was a fight between guests during stay and seriously nightmares at midnight polices were call to clear the problem but guest who were involve still making noise with no respect the other guests at all.
No explanation or any comment on this but will be never be back and recommend to stay. I am personally easy person but this one far too be minimum

Self

4/10

Poor

08 Dec 2022

Anthony

Very basic

Business Self