Name: Sugbutel Family Hotel
Address: S Osmena Boulevard, Cebu, 6000, PH

8/10

Excellent

14 May 2026

trudy

Stay was okay

10/10

Exceptional

19 Jun 2025

alexandru

located next to the north bus terminal, 1 minute walk to it.

2/10

Poor

01 Nov 2024

Ma. Shiela

No AC

Leisure

8/10

Excellent

01 Dec 2019

Sarah

clean and simple

Clean and simple

Friends_and_family Family

8/10

Excellent

31 Jul 2019

Zenith

Convenient overnight stay

Friendly staff, free parking, and convenient to shopping malls.
No hot water in the shower area. Good for overnight stay. Would stay again in the future .

Family

8/10

Excellent

25 Jul 2019

marvin

Good

It was good for the price

Family

4/10

Poor

21 Feb 2019

DARREL

Foodv

The food is limited even though it was a buffet

Family

8/10

Excellent

17 Feb 2019

Verified traveler

I had a good stay

Check in day was good. Staffs are accomodating. Room was clean and somehow fresh. Staffs at dining area were not at all friendly , kid friendly to be exact. Seems like they are lazy serving breakfast. Overall experience is good and i would still love to stay at sugbutel on my next trip to cebu.

Family

8/10

Excellent

10 Jan 2019

Verified traveler

I imagine that detention centres would, or should, be run like Sugbutel so called Family Hotel. Extremely orderly with lukewarm service personnel. Still, it was a relief for me to be able to sleep in a noise free, clean place. The only thing this place lacked was atmosphere. There is no apparent communal area, so there’s no social aspect to the place unless you’re there with family or friends. Annoyingly too, the WiFi access switches off for any and every reason. You moved. You paused. So you have to keep logging in. It’s close to a big mall, SM mall is a 5 minute walk away. And the hotel is a short taxi ride from many places of interest.

8/10

Excellent

06 Jan 2019

Verified traveler

Over all I liked the hotel. The price was good. a little bit far to walk to shopping and resturants.

Leisure Partner

6/10

Pleasant

27 Jul 2018

Verified traveler

Sugbutel is near the port area of Cebu. So expect a noisy & dusty environment. As of this moment, some parts of the hotel are being renovated & not in excellent condition.
The front desk people needs to improve when it comes to costumer service. Management should not hold any of your personal identification upon check in & the use of the keycard should not have a 500php deposit, it should be given for free since your booked in the said hotel.
Some of the staffs are nice & respectful. Good costumer service is a must. Thank you.

8/10

Excellent

30 May 2018

Elias

suggestion

they need to put door on each room of the dorm

8/10

Excellent

20 Apr 2018

Verified traveler

Average

Location near SM mall and walkable, but it can be very noisy at night with the buzz of ships on the dock area, quite a busy street, people on the street. Staff are nice and accommodating, there’s housekeeping everyday and new drinking bottled water. They serve set breakfast, any additional slice of ham or sausage is not allowed. My stay is just fine, the hotel is not fancy nor either a cheap hotel.. its average

6/10

Pleasant

28 Jan 2018

Chris

Disappointed condition of room,, no window and didn’t get any information about the room(no windows)

8/10

Excellent

04 Dec 2017

Verified traveler

Good location at a friendly price. Ideal for family indeed.

2/10

Poor

28 Sep 2017

dee

Not worth

Very noisy hallway
Free breakfast is very limited. You cant ask for more
Bed is itchy
No refrigerator

6/10

Pleasant

01 Aug 2016

Wendy

Toiletries Disappointment

My fiancé is staying overnight and didn't thought of bringing toiletries since it's written with free toiletries. He was shocked that they don't have toothbrush and toothpaste offered even he is willing to pay for it.

2/10

Poor

18 May 2016

frank

AVOID - overpriced for what it is.

Expect nothing and still be disappointed. Room was not cleaned properly prior to my arrival. They have no sheet on the bed, just a dirty fleece blanket, with no clean sheet to cover yourself with. When asked for a sheet they told me 40php, then 50php, then told me they had none. They put my call through to a Manager but the phone rang and rang and rang. No answer, no followup. Breakfast is mediocre and badly put together. The place is SO noisy, do not expect any sleep, even with ear plugs. The doors slam and echo in the hallway, the doors have alarms on them when held open too long, sp you'll hear those alarms all night as well as disrespectful filippino tourists schlepping up and down the hallway and yelling to each other past well into the morning hours and then again before 5am. Room doesnt match photo well at all. Room smells very musty, no window in room or bathroom. Just go somewhere else.

6/10

Pleasant

14 Mar 2016

Ivan

An average hotel with positive and negative points

Hotel was ok, except for breakfast which was not very good. Very close to new Robinsons mall which is an excellent place to visit. Close to ferry service if travelling back to Leyte.

Partner

8/10

Excellent

27 Jan 2016

ivan

relaxing

it was great

Partner