Mrs Olabode Faron
Was called to let me know that hotel is gully digital and that l will receive a digital key tp gain entrance into the room. I didnt receive the key by the time l arrived at about 3pm. I called their number from my phone from the first room whixh l thought was tge receptipn. It was difficult inderstanding yhe lady who picked up and l had to call twice. On the 2nd occassion she hung up on mr angrily and l still didnt know how access tge room. I called the 3rd time and spoke to a gentleman who said they sent the key to a dpecial Exoedia emsil that rhey cannit share with me. Eventually he agreed to let me in remotely. I asked about how l will go in and out again as l needed to xo things on town. He said he coukdnt help me. So l xalled Hotel.com to let them know as l came for a reason and unable to do what l planned becaise l couldnt leave the room.unlocked- l wanted to go to another hotel. Nikhil promised to sort the problem out with the hotel and call me back but he never did. So my plans were affected
