DoubleTree by Hilton Victoria

Canada , Vancouver Island-BC
VICTORIA, 777 Douglas Street
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100 reviews shown

10/10

Exceptional

03 May 2026

Oli

Ideal - perfect location; london is truly at your doorstep. Room was spotless, and staff were friendly and helpful.

10/10

Exceptional

11 Apr 2026

Darren

Great location. Only 5 mins walk from Victoria train and underground station so easy to get to. Very convenient for the Apollo Victoria Theatre and easy access to anywhere in London. Rooms are well appointed as you'd expect from a Hilton.

Partner

10/10

Exceptional

06 Apr 2026

Ganapathi

We had a wonderful stay at the hotel. We were there during the spring break and staff was super helpful knowing we were visiting London for the first time. Durga at the front desk and Dalim at the concierge services were really awesome. Hotel is clean, has a very good buffet breakfast (charges are nominal)and just a walking distance from Victoria train station. We loved the hospitality.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

melanie

Wonderful right in the middle of the tourist sites and train station Good place for a stay. Cozy hotel with friendly staff. See Katan in the bar - he is wonderful

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Maricarmen

Clean room. Plenty of space.
Breakfast buffet was good, especially the hash brown and rolls. It is in front of Victoria station with easy access to coaches and tube.

8/10

Excellent

15 Mar 2026

David

The room was spacious and quiet.And the staff were friendly and courteous during my stay.

Self

10/10

Exceptional

14 Mar 2026

David

Convenient to Victoria Station, tube, bus. The street is not as nice as others near the front of the station. Lots of interesting restaurants very close by. Hotel staff is very helpful. Very good breakfast.

Partner

8/10

Excellent

24 Feb 2026

Suzanne

Clean, comfortable - a reliable atay

10/10

Exceptional

17 Feb 2026

Susan

Staff were very friendly and helpful. Hotel room was spotless and a member of the reception staff texted me soon after I had been in my room to check that all was well.

Self

8/10

Excellent

25 Jan 2026

Timothy

Location and Concierges.

Business Family

10/10

Exceptional

19 Jan 2026

Shabana

Amazing cookies

10/10

Exceptional

17 Jan 2026

carlo rocco

Staff were great and room also

Business_and_leisure Friends

10/10

Exceptional

26 Dec 2025

José

Yes everything was great, nice staff and quick service

Leisure Family

8/10

Excellent

24 Dec 2025

Carole A

Room was fine but for a twin room not much separation between beds

Leisure Friends

10/10

Exceptional

09 Dec 2025

Eric

We found the restaurant to be very comfortable and the menu was excellent

Leisure Partner

8/10

Excellent

08 Dec 2025

Angela

Room ok

Partner

10/10

Exceptional

12 Nov 2025

charles

Very Clean room, great location, and easy check in and out.

Leisure Family

10/10

Exceptional

11 Nov 2025

Douglas

Courteous staff, clean room, great breakfast.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Allister

Tidy

Business

10/10

Exceptional

26 Oct 2025

Nancy

Loved the warm chocolate chip cookie at check-in. Everyone was very friendly, and we got our rooms very early due to availability. Breakfast buffet was a good value. Easy access to transportation, etc. Room was so nice with a wonderful shower and nice Queen bed! All in all a great experience for my first time in London!

Leisure Friends

10/10

Exceptional

19 Oct 2025

Justin

Clean

6/10

Pleasant

14 Oct 2025

Andrew

Hotel was nice, location was great. Food and service were mid.

Business Self

4/10

Poor

13 Oct 2025

Laura

Location was great, right near Victoria Station. Plenty of eating places nearby. Hotel restaurant was pretty good. Had issues with room. Staircase in the middle of the room. Bathroom and closet right as you walk in and bed was down a flight of stairs. NOT accessible. In fact, could be considered dangerous. Had issues with room paperwork and billing. Multiple staff assured us it would be fixed. It was not after multiple conversations. Staff was incompetent and rude. Definitely need more customer service training.

Leisure Family

10/10

Exceptional

13 Oct 2025

James

The staff at the Hilton were super helpful with our questions and the concierge went out of his way to take care of our needs. Much appreciated.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Scott

We had limited time in London for this trip. Staff was helpful and efficient during the stay. Very convenient location just behind Victoria Station

Friends_and_family Family

8/10

Excellent

08 Oct 2025

Gennady

Leisure Partner

4/10

Poor

07 Oct 2025

Brent

Staying prior to our cruise. My rating is based on the restaurant who really destroyed our stay. The service was horrible. Took forever to get served dinner and this morning we sat for 15 mins then we left. No one even approached our table when after telling the waiter we were ordering off the menu. The front desk people were great and the housekeeper dos a great job.

Partner

10/10

Exceptional

06 Oct 2025

Georgia

Lovely hotel! The staff was wonderful! Also, the bar and restaurant were nice. Try to get a room on the back of the hotel if you are on a low floor. It's noisy! That's the price for being so incredibly close to all the transportation options! It made visiting London sites a breeze. Very walkable and literally you are across the street from the tube and bus depo for both public and tour buses.

Leisure Partner

8/10

Excellent

28 Sep 2025

George

No bathroom fan in our room.

Leisure Partner

8/10

Excellent

21 Sep 2025

Paul

Handy for work which is why we booked it. Otherwise nothing to write home about.

Leisure Partner

10/10

Exceptional

18 Sep 2025

TONI

The staff was excellent and corrected all of our concerns during our stay. We felt welcome and well cared for. The restaurant and bar were also delightful. We would absolutely stay here again if we ever return to London.

Leisure Family

10/10

Exceptional

13 Sep 2025

ROBERTO

Great area

8/10

Excellent

30 Aug 2025

renato

Convenience

10/10

Exceptional

28 Aug 2025

Michelle

We really enjoyed our stay here. The staff were very warm, friendly and helpful. The team at the restaurant was amazing. The location of this hotel was ideal as it was very close to the train station and getting around was very easy. I would recommend staying here.

Leisure Partner

4/10

Poor

27 Aug 2025

Alexander

Had two different rooms, both had a clogging problem for the shower or tub

Leisure Self

10/10

Exceptional

22 Aug 2025

Golden

I have to say it was a real pleasure for us the moment we arrived.

We got to the hotel almost 5 hours before check-in time, hoping to store our bags. To our surprise and delight we were told our room was ready. I can’t tell you how comforting that was after a very hectic morning of travelling.

The room was nice and clean and cool, which was great to find. The only issue I would say is the flooring. There is a transition from tile to carpet which is unsafe.

The shower door leaks but was easy to clean up with towels. But then can’t reuse them.

We enjoyed breakfast every morning and it was very nice, always full and ready. Our last evening we had dinner at the bar and the staff were terrific. My wife was finding the air conditioning very cold and the bar staff took care of it immediately. So thoughtful of him!

I would be remiss if I didn’t call out the two gentlemen working the concierge desk. They were so helpful, from start to finish.

Truly that little extra bit of polish if you will.

Leisure Partner

10/10

Exceptional

14 Aug 2025

Laura

Fabulous

Beautiful room and hotel
We will be staying there again

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Jennifer

Location excellent for all attractions

The service given is always top class we have been staying here for many years

Partner

8/10

Excellent

13 Aug 2025

Michelle

Access too the train station.

Leisure Family

10/10

Exceptional

31 Jul 2025

Victoria

Easy access to Gatwick and to West End.

For a 3-person family room, this room was a little short on space. We didn't have enough space to open our suitcases easily without tripping on them.

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

David L

Great hotel, convenient to London sites and also to Victoria Coach Station for transport to Southampton for cruise ships.

Friends_and_family Friends

4/10

Poor

13 Jul 2025

Yan

Terrible washroom, no place to hang towels.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Karen

room and staff were fantastic! Very helpful.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Jason

Hotel was perfect for our 8 night stay.

10/10

Exceptional

23 Jun 2025

Manchoopaporn

Friendly staff

Friends_and_family Family

8/10

Excellent

20 Jun 2025

gil

Clean, friendly staff but the location unsightly and far from any major sites.

10/10

Exceptional

19 Jun 2025

Sierra

It is great!

10/10

Exceptional

17 Jun 2025

Padmala

I lived in this area of London when the hotel was being built. It's a great addition to the area with rooms the right size, good amenities and close to everything. The staff were wonderful. We actually liked the view of the Victoria Station Yards, too.

Leisure Family

10/10

Exceptional

16 Jun 2025

DEBBIE

Excellent location, very nice room. Comfy large bed. Very good shower. Breakfast was very good. Staff friendly and attentive. Would definitely stay again.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Marla

Close to Victoria. Quiet.

Business_and_leisure Partner

4/10

Poor

06 Jun 2025

Guillaume

Arrived and was told by Rollyn on the front desk that they have ‘upgraded me’, but I’ll have to wait 10-15mins for the room to be ready.

He failed to tell me that I’d have to walk to other side of the building and then walk up two flights of stairs to get to this so called upgrade. They shouldn’t have positioned this as an upgrade, it was a huge inconvenience. Ended up going to reception and got my old room back.

Business_and_leisure Self

6/10

Pleasant

30 May 2025

Ann

Close proximity to Victoria station. Housekeeping slow

Leisure Partner

10/10

Exceptional

27 May 2025

Kristi

The staff at the hotel was friendly and helpful.

Leisure Partner

2/10

Poor

18 May 2025

Amelia

Staff not good

I was staying here for one night whilst on business, the fire alarm went off just before 6am and then again 15minutes later but when I asked reception what happened and if we needed to evacuate the woman laughed. I then went back up to my room and had a shower when I got out the whole bathroom was flooded and under a decent wedge of water. I walk with a stick so was a total liability trying to get out of the bathroom. I rang reception who sent maintenance a hour later but by the time it was sorted it was 9am and I had to leave - honestly reception were terrible when I raised it on checkout. Could not have been less interested in hearing it and purely said ‘if it was fixed like you asked what’s the issue’. I struggle to understand if the shower had been cleaned how the flooding didn’t happen then. The rooms are great, the hotel is great but the reception staff are awful. Every time I’ve stayed here there has been something wrong, last time it was my husband and I arriving separately and not being able to issue separate keys that worked so as soon as he checked in mine no longer worked and I got stuck in the lift unable to get to my floor without a working card. All a bit shoddy to be honest and a lack of interest is more annoying than a lack of care!

Business

10/10

Exceptional

15 May 2025

Marjorie

We had a great stay at this DoubleTree during our quick London trip! Staff was welcoming and helpful and our stay was quiet and relaxing! We wanted to be near the London Victoria station and it was the perfect spot!

Leisure Family

6/10

Pleasant

14 May 2025

Lynne

Average stay for the price of accommodation in the area. Beds are very hard and uncomfortable. Housekeeping was a hit or miss. Went 3 days and they didnt stop in at all to make up rooms and replace items even though we were out all day and requested service. Fire alarm went off as false alarm twice during 5 night stay. Once in middle of night and second time very early morning before dawn. Staff did not communicate that these were false alarms. I suspect this happens a lot. Overall average stay albeit a convenient location with lots of amenities close by, ive stayed in better hotels in the area. Will most likely stay elsewhere when i visit area again.

Business

6/10

Pleasant

10 May 2025

lori

Underwhelming for the price

This hotel is fantastic for location! Right across the street from Victoria station which not only has all the transportation you will need but also is within a 5 minute walk to the Apollo and Victoria Palace theatres. However, the hotel itself, for the price, was very underwhelming. Peculiar musty odor on floor 2 and a completely different offputting odor in my room, broken bedside light, and the bathroom door knob about to fall off. The bathtub sides are so high and the tub slanted towards the centre that every time I got into it for a shower I was afraid I might slip and fall while straddling it. The bathroom design for the shower part is terrible as there is only a partial wall (maybe 1/3 of the tub length) instead of a shower curtain so you have to stand so close to the showerhead side wall or the bathroom would be all wet. Shower pressure additionally is like a low flow shower. Toilet paper and facial tissues are of the same quality as used in the public restrooms throughout London so you end up using twice as much. I did appreciate having the refrigerator in the room as that allowed me to save a lot of money by having my breakfast available in the room. All in all the price being charged is due to one thing only that I can see: location, location, location! I will, however, commend Hilton's Customer Relations though for taking my concerns to heart and offering some compensation for the poor experience so I give additional brownie points for that.

Self

6/10

Pleasant

09 May 2025

Allen

Slow check in process

10/10

Exceptional

06 May 2025

Laura

Double Tree by Victoria Station was a great find. Location is walking distance to Buckingham Palace, Westminster Abby and the Parliament but if you prefer you can take the metro (Tube). Victoria station is across the street and you can go literally anywhere from there. There’s a Westminster Cathedral Catholic church a couple of blocks away from the hotel and theaters even closer. Staff is friendly and breakfast is great, it’s the same daily but you can get creative since it has a lot of variety. Exiting the station there’s a Market Halls and it has several food vendors and drinking options.

Leisure Family

2/10

Poor

03 May 2025

Wayne

Terrible Hotel communication

Two of us stayed for a business trip. For 2 hours between 930pm and 1130pm work was going on in a room beside us. A shower was leaking. Lots of noise and hammering. We could not sleep and we were on an early flight.

We have contacted the hotel three times on this and not even an apology.

Business

8/10

Excellent

28 Apr 2025

GLENDA

London Get Away

The hotel was centrally located, the hvac in the room was very loud (it was hot), the bed and pillows were the big WOWs—so comfy.

Partner

10/10

Exceptional

25 Apr 2025

Ian Bart

My stay was great

Business

6/10

Pleasant

22 Apr 2025

Uzma

The shower attached to the ceiling was leaking throughout the five day stay .
Reported but not fixed

8/10

Excellent

21 Apr 2025

Radhika

Good

10/10

Exceptional

19 Apr 2025

Igor

Nice location right next to Victoria station and 7 min walk from Buckingham palace. Lots of restaurants and shops nearby.

Leisure Family

10/10

Exceptional

11 Apr 2025

SHANNA

Literally across the street from tube train station. (Back side of station). You can walk to so many places to watch a play, eat, or shop. Down the street from Bus station (Greyhound), and public transportation on every corner. The concierge was so nice, and helpful, the tour dates and times where perfect to see Camilla wave as she left the property. I loved how close everything was.

Leisure Family

8/10

Excellent

06 Apr 2025

Kathleen

The bed was very comfortable.
I liked the bathroom toiletries

Leisure Self

10/10

Exceptional

29 Mar 2025

Debra

Great staff

The staff were extremely friendly and helpful. The room was small but very clean and comfortable. The food was good in the dining room but not great. Overall very good experience.

Partner

6/10

Pleasant

26 Mar 2025

Jamie

Had a very bad night sleep - room right by lifts and was very noisy from foot traffic and the noises outside. Room got very warm too. Disappointed with the room for the price

Leisure Self

8/10

Excellent

25 Mar 2025

Nicole

Overall, very nice. We stayed twice in one trip (before and after we went to Scotland). Would stay again. Very convenient to Victoria station. Safe area. Rooms are standard size for London but nice. Only true negative is restaurant/room service prices. Quite outrageous. Just get your breakfast/food elsewhere, and otherwise it’s great.

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Manuel

The whole experience was great!

10/10

Exceptional

05 Mar 2025

Deborah

Bed & pillows - awesome! Loved having a fridge.

Bathroom shower - mould in floor corners

Leisure Self

8/10

Excellent

26 Feb 2025

Simon

Good

10/10

Exceptional

24 Feb 2025

Deborah

location to London, underground and train

Leisure Self

8/10

Excellent

23 Feb 2025

John

Faulty hot water supply

Leisure Partner

10/10

Exceptional

13 Feb 2025

Vicki Vest

I enjoyed my stay very much. Great breakfast buffet.

Leisure Family

10/10

Exceptional

10 Feb 2025

Nigel

Good location

8/10

Excellent

08 Feb 2025

ALLRADAR

It's good

6/10

Pleasant

07 Feb 2025

mark

Bar staff add on 7.5 per cent for pulling a pint. Also bar closes at 10.30. It only stays open for residents who have paid a 50 pounds deposit for extras. I did not do that as I like to pay as I go. Even as a resident they would not take my order and pay by card or cash. I won’t be staying again.

10/10

Exceptional

01 Feb 2025

Ken

Nice facility and close to underground tube

Leisure Self

10/10

Exceptional

01 Feb 2025

Osman

Being staying here many times and we love the room comfortable the stuff is friendly and welcoming

Leisure Partner

10/10

Exceptional

31 Jan 2025

Helen Joyce

Everyone who worked in the hotel attempted to make my stay there as pleasant as possible. Everyone was very welcoming and helpful. As soon as I went to my room the front desk called to enquire if anything was needed. The location is excellent. Many options to shop, eat and buy personal items necessary when you travel. The hotel is literally across the street from the underground and you can easily navigate the entire city at this location.

10/10

Exceptional

30 Jan 2025

Juan

good service

Leisure Family

10/10

Exceptional

29 Jan 2025

Harrison

Very well located right next to victoria station. Short walk to many landmarks. Very helpful staff.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Gareth

Weekend break

Great location for what we needed west end show!

Partner

10/10

Exceptional

21 Jan 2025

Rosemary

Lovely hotel and very convenient for transportation hub. Staff were great especially Oscar in the restaurant, he was very professional, friendly and a real pleasure to talk to. We will definitely stay here again!

Leisure Family

10/10

Exceptional

18 Jan 2025

Shakeira

Great stay

8/10

Excellent

17 Jan 2025

Haojiang

no bad

10/10

Exceptional

11 Jan 2025

Melissa

Great location for tourist attractions, eating spots and transportation!

Leisure Family

10/10

Exceptional

11 Jan 2025

Helen

Excellent location for train station

Great position for London Victoria. Room had a nice view but it’s a shame you can’t access the balcony (although I understand why). Bed was a little firm for me and the fire alarm at 1:15am was a bit of a rude wake up call! It lasted a few seconds then turned off and then sounded again a few minutes later. At least it was a false alarm and not a fire though. Breakfast was fine. Loved the cookie on check in

Business

10/10

Exceptional

05 Jan 2025

Monica

The staff here are super helpful and friendly. We enjoyed the 5 nights we spent here after Christmas into the new year. Breakfast was excellent. My 11 yr old son and I were sad to leave. Beds were so comfoetable especially after being jet lagged after 10 hr flight. Lastly the shower was amazing had great pressure and water was always hot.

Leisure Family

10/10

Exceptional

05 Jan 2025

Ivan

Excellent check in, quality bed, clean, and right opposite victoria train station

Leisure Partner

10/10

Exceptional

02 Jan 2025

Tom

Clean and comfortable rooms. Very friendly and professional staff. Easy walking to public transportation. Would definitely stay here again

Leisure Family

10/10

Exceptional

31 Dec 2024

Kimberly

We enjoyed our stay at the property. We chose this room due to the size of the room for four adult family members. We had the suite with the loft. It was a little tight as far as luggage was concerned but we were able to make it work. I would recommend some additional hanging options in the storage closet but overall everything went very well.

Leisure Family

8/10

Excellent

30 Dec 2024

Kev

Great location

Great stay and so close to the Apollo theatre for Wicked

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Suzanne

excellent hotel, perfect location for getting around.

Leisure Family

10/10

Exceptional

28 Dec 2024

Zohar

Good hotel easy travel

10/10

Exceptional

26 Dec 2024

Pippa

Excellent stay, thank you for great service xx

Amazing service from all staff, nothing is too much trouble! Twin single room very comfortable fresh clean bedding, huge tv, good size fridge, tea/coffee, iron and board, fresh bottled water every day, lifts never too busy, excellent service on concierge and reception, great for disabled access. Restaurant good but if there was a little more range of wholesome English food on menu, would be great.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

Osman

Love this hotel

Leisure Friends

10/10

Exceptional

11 Dec 2024

Pearl

Excellent location, friendly staff, breakfast is okay. Overall it’s a great choice of staying in London