Magnolia Hotel & Spa

Canada , Vancouver Island-BC
VICTORIA, 623 Courtney St
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100 reviews shown

8/10

Excellent

13 May 2026

Luis

It’s always good enough and convenient.

10/10

Exceptional

12 May 2026

Ashley

This was such a lovely hotel! So close to a lot of things walking distance. Lots of restaurants nearby. The only downside was no onsite parking but there are parking garages nearby

Partner

10/10

Exceptional

11 May 2026

Heather

Everything was great. The only thing that was an issue was the check in due to IT issues with computer other than that was a good hotel!

Friends_and_family Family

10/10

Exceptional

11 May 2026

Kayla

Real enjoyed our stay here. The room was extremely spacious!

Partner

8/10

Excellent

11 May 2026

Robert

I guess Parking was secure. Not sure where they Valet parked my car, but it was ridiculously expensive.

Family

10/10

Exceptional

11 May 2026

Dianna

This is a lovely old historic hotel. It is in the most perfect location. Our room was a bit run down, but in ways that didn’t really matter in the whole scheme of things. But overall, it was ideal. I can’t imagine staying anywhere else. It truly was an incredible stay. I love this downtown and if I find myself back this way I would stay here again without hesitation.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Julie

Excellent stay!

8/10

Excellent

10 May 2026

Anais

Good place to stay. But they could do better with upgrading some of the amenities in the room.

Partner

6/10

Pleasant

10 May 2026

John

The room itself was great but the bed was more like a full size bed and not the Queen we reserved.

Partner

2/10

Poor

10 May 2026

ingrid

This hotel is terrible, 29 floors and one working elevator that only holds 8-10 people (per the signage inside AND outside the elevator) the pictures of the hotel on EVERY site are old, they show a refreshed old hotel. Well the refreshing was like 10 yrs ago and believe me, everything in it has been well used, ick!

Partner

6/10

Pleasant

09 May 2026

Asya

The hotel overall was nice, I just had higher expectations. The kitchen and furniture could be better.

Self

8/10

Excellent

08 May 2026

Mary Ann

The main problem was the elevator. I am disabled and had to wait a very long time to get to and from my room on the 24th floor.

Partner

2/10

Poor

08 May 2026

Robbin

Elevators was down all of them also room was not what i expected it was horrible don’t go by pictures because they don’t look like the pictures

Friends

2/10

Poor

08 May 2026

Jamor

Don’t book here

4/10

Poor

08 May 2026

Timothy

It took forever to park the valet and the elevator was out had to wait sometimes 20 mins on elevator or walk up flights up stairs

Friends_and_family Friends

8/10

Excellent

07 May 2026

James D

Older property but well maintained. I have no complaints about my stay.

Self

4/10

Poor

07 May 2026

Zoran

That part was ok.

Self

6/10

Pleasant

07 May 2026

Rigo

Nice room and location, but it really smells like cigarette a lot. Very sting smell on the room floors

Partner

4/10

Poor

07 May 2026

Michele Alee

Would have been wonderful to have our own microwave in our room. Instead we had to take the elevator up to some sketchy site on the 25th floor, 6 elevators in the building and only 2 worked. We had to take the stairs down a couple times from the 9th floor. Staff not very helpful.

Family

8/10

Excellent

07 May 2026

Sean

The hotel is in a good location downtown. I got a good price on the room, but they got me with the Valet parking. It was $50.00 a night, which is ridiculous. I was there for 5 nights and that Valet took a chunk out of my travel expenses. There was no mention of the cost of valet in Expedia or on the hotel website.

Self

10/10

Exceptional

07 May 2026

Gustavo

Elevator issues but everything else was a 3.5 star rating

Family_with_children

10/10

Exceptional

06 May 2026

Jacob

The lobby, and valet were the only two things I really liked about this hotel. The room was small, old and out dated, and the AC barely worked. One of the elevators was broken, and the guy at the reception desk was quick and polite.

One thing to note, there isn’t any parking around that’s worth the walk, and valet is 48$ a night.

Family

2/10

Poor

06 May 2026

Jose

This property is dirty, not taken care off. Furniture is old, carpet is dirty and nasty. The first room I was given had dirt stains and hair on the floor. I went down stairs and showed the front desk the pictures I took. He moved me to another floor and room. Second room was cleaner but everything in the property looks rundown and old- out of six elevators only one was operating. Not a pleasant experience.

6/10

Pleasant

06 May 2026

Brandon

Booked a 2 bed room and when we arrived they only had one queen bed available. One of us had to sleep on the couch that didn’t pull out.

Friends

8/10

Excellent

05 May 2026

Kenneth

Only issue I had was the ac in the room wasn’t very cold, but kept the room somewhat comfortable

Friends

10/10

Exceptional

05 May 2026

Aundrea

Staff was very friendly and valet was fast and accommodating.

Partner

10/10

Exceptional

05 May 2026

Breanna

I was really surprised on how great of a stay it was I was visiting for the Ashnikko concert and having a nice place to stay was such a plus

Self

6/10

Pleasant

05 May 2026

Louise

Sad place today. Probably back in its day, might have been magnificent but the place is in desperate need of updating. Everything just looks dark and worn out.

2/10

Poor

04 May 2026

andrea

Only one elevator was working. The room was not well maintained or cleaned. I did not see any staff ever other than the lobby person (1) the hotel has a great location walking distance from a bunch of bars and restaurants but it’s not great.

Friends

6/10

Pleasant

04 May 2026

Jaelin

room was spacious, close to bars downtown, room was cold and had to be requested by maintenance to fix

Partner

2/10

Poor

04 May 2026

Amanda

Very interesting old building. Loved the architecture. However, out of 7 elevators, only 1 was in working order. The wait for an elevator was up to 40 minutes at times. The AC/Heat unit did not put out warm air. One morning, we had it up to 80 degrees and it was still blowing cold air. The valet was as slow as the elevator. Saturday we waited approximately 1.5 hours for our truck. Sunday was not quite as bad, but took twice as long as we were told. The front desk clerk was super awesome and appologetic, but I would not stay here again. The valet guys were very nice and understaffed for the volume of people at the hotel for the weekend.

Partner

6/10

Pleasant

04 May 2026

Maria

This one time beautiful hotel is so tired. Needs significant upgrades. Had maintenance to room 2x for 2 day stay. First building with air conditioning needs air confitioning fix! Water temp not consistent. It judtvwasnt as nice as I imagined. First front desk guy wasnt so nice. Girl in morning was so nice. This hotel needs a long hard look at what can make it better. Too msny other choices to stay here again.

8/10

Excellent

04 May 2026

Sidney

Hotel was great and it located close to restaurants and bars

Self

10/10

Exceptional

03 May 2026

Tristan

Parking was good valet staff was amazing room was clean

Partner

6/10

Pleasant

03 May 2026

Kevin

If the elevators had not been down...all but one was down, then two were up, but less than half were running during a busy weekend. Folks huffing and puffing on the stairwells.

Friends_and_family Family

8/10

Excellent

03 May 2026

Charles

Great historic building, it's old but it has charm and good staff. Great location in downtown Dallas

Self

4/10

Poor

03 May 2026

william

The front desk lady was not very friendly. I told her I had purchased on hotels.com and then she could finally find my reservation. And then she acted like I wasn’t as good as somebody who reserved directly with them. She also tried to charge me more and I had a receipt where I had already paid for it. Then later I had to come down to tell her I had no showerhead in the shower and she just said she’ll let somebody know. I never got it fixed in three days. There were no amenities in the room at all, the little refrigerator did not work and there was no microwave or coffee pot. There was a light out in the bathroom, so it was really dark. And again the showerhead did not work and so I had to take a bath all the time. When I told someone else at the front desk, they said they would let someone know. And I asked them how do they know what room I’m in and they said oh what room are you in. So it obviously they didn’t care and it was gonna go no farther. No one ever fixed it or came to fix anything in the room. I ended up checking out a day early and moved to the Adolphus hotel one block down, and I got the same rate as I did in this place. I don’t recommend going here unless they get some more friendly service people and fix up the rooms.

Self

8/10

Excellent

03 May 2026

Michelle

No pool.

Self

10/10

Exceptional

03 May 2026

Armando

Everything was amazing

2/10

Poor

03 May 2026

Callie

Only one elevator have to wait awhile to get to the lobby

4/10

Poor

02 May 2026

David

Elevator situation was a nightmare, all broken except 1! 20 minute wait to get feom 17th floor to 1st floor. AC was stuck and we couldn't adjust it, freezing all night!

6/10

Pleasant

02 May 2026

Ken

No free parking around.

Friends

4/10

Poor

02 May 2026

Darcie

Ac did not work so the room was miserable. The toilet quit flushing the middle of the night. Only one elevator worked so leaving took forever and then valet took a hour to bring us our car. For the price it was a disappointment.

Partner

10/10

Exceptional

02 May 2026

Danielle

Amazing stay!!! Seriously way to go

10/10

Exceptional

02 May 2026

Angel

Experience was easy.

10/10

Exceptional

01 May 2026

Jeff

Clean quiet and everything I needed

8/10

Excellent

01 May 2026

Susan

The location is the best part of the property

Partner

10/10

Exceptional

01 May 2026

MARIA del ROSARIO

La habitacion es muy comoda y el tratp del personal es muy amable.

Self

10/10

Exceptional

01 May 2026

Nikki

Great staff. Clean room and bathroom.

Self

4/10

Poor

01 May 2026

Dejah

My one night stay wasn’t the best due to poor valet staff and hotel maintenance. The hotel is pretty old there were tiles broken on the floor in the bathroom, the hotel elevator was broken so it took about 10 minutes going up or down waiting for the other elevator. During check out we had to wait almost 2 hours for our car to be retrieved from valet and the staff couldn’t care less. The room was clean had a full kitchen with stove included, it was basically an apartment

Partner

10/10

Exceptional

01 May 2026

Justin

The staff was most pleasant

Friends

10/10

Exceptional

30 Apr 2026

John

Great location, hotel has lots of character

6/10

Pleasant

30 Apr 2026

Mark

The building is stunning and the check-in process easy. I was on business and needed to get some work done but the WiFi was not working in my room and the staff's response was essentially \"you can use the lounge or try a coffee shop\" instead of addressing or, more importantly, solving the issue.

Self

10/10

Exceptional

30 Apr 2026

Aundrea

All of the staff were friendly and accommodating.

Partner

2/10

Poor

30 Apr 2026

emelyn

The hotel room was nothing like the pictures it was dirty, ugly and nasty!!

Business

10/10

Exceptional

30 Apr 2026

John Stephen

Excellent stay

Self

8/10

Excellent

29 Apr 2026

Daytona

Staff was amazing and told us the best place to park and gave accommodations for the birthday that we had!

Partner

4/10

Poor

29 Apr 2026

zakee

Hotel is good as a piece of history but other than that wouldn’t recommend. Theres not option to park beside the $50 valet parking. Room was decent but the air conditioning didn’t really work at all. Room was set the 50 all night and was still so hot that we didn’t sleep with blankets. In the morning the fire alarm in the room randomly started going off for more than 30 minutes. The front desk staff member seemed annoyed with the fact that we were trying to get someone to help us turn the fire alarm off. Thankfully on the way back to the room we ran into a staff member who instantly helped us once he heard the alarm going off. Overall the stay wasn’t the worst but I definitely expected a lot more and better from the hotel.

Partner

10/10

Exceptional

29 Apr 2026

Jon

Very friendly staff. My room was clean. Easy in and easy out. This was the second time I’ve stayed there. Will definitely stay there again if I have business there.

Self

10/10

Exceptional

29 Apr 2026

Juana

Gracias 🙏

2/10

Poor

29 Apr 2026

Kristen

This place is very outdated and creepy. I'm positive there was splattered blood in an elevator with smudged handprints on the walls. Our bedroom had so many damages I was really uncomfortable 😫

4/10

Poor

27 Apr 2026

Roberto

Clean hotel and great staff, except they never answered the phone the 8 times called, and the ac heating didn't work in the freezing room. Also the water was freezing and never heated up. They will be on the phone immediately to charge you for a late departure though

Self

10/10

Exceptional

27 Apr 2026

Rachel

Beautiful, quiet hotel downtown

Friends

6/10

Pleasant

27 Apr 2026

Rena

Convenient location in the downtown area with very reasonable price. However, the elevator is a big issue: it takes long time to wait.

Family_with_children

8/10

Excellent

27 Apr 2026

Destinee

The hotel always very beautiful. The room was clean. The staff were very helpful and accommodating. The only issue was on the water was on the cold to warm side. It was hard to shower more than a minute without the water going cold. We loved that everything was a walkable distance, even if it was not, the valet guys were nice and helpful.

10/10

Exceptional

27 Apr 2026

Barbara

Continental breakfast would be nice-quality coffee was also needed

Partner

10/10

Exceptional

27 Apr 2026

Christopher

10/10

Exceptional

27 Apr 2026

Salvation

Old property

Self

10/10

Exceptional

27 Apr 2026

Brent

Everything was great.

8/10

Excellent

26 Apr 2026

Everything was great

6/10

Pleasant

26 Apr 2026

BRIANNA

It seemed there was only one elevator working.

Friends

8/10

Excellent

26 Apr 2026

adrian

Building getting older but still good
Good spot in middle Dallas

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Marycor

No parking

Partner

2/10

Poor

26 Apr 2026

Jose

Was bad

Partner

10/10

Exceptional

26 Apr 2026

Andrew

Great room and space! Limited options on site for food, but lots of options nearby!

Self

6/10

Pleasant

26 Apr 2026

Jennifer

Short staffed. Windows were filthy and blinds were broken. Had to request housekeeping and then they didn’t show up at the time requested. Line was crazy long to check and retrieve bags. Smell in the lobby was overwhelming - like natural gas. Just a dingy and dark and old hotel. Would not stay again.

Friends

8/10

Excellent

25 Apr 2026

Lucinda

The bathroom floor tiles were dislodged and furnishings were damaged
That said everything was clean, the bed was comfortable, and everything worked.

Self

10/10

Exceptional

25 Apr 2026

Charli

Parking was a little hard considering it’s on a main road but Valet guys were very nice! Fridge smelled like dead fish and didn’t cool very well. Room was nice had a good view of the city.

Friends

2/10

Poor

24 Apr 2026

Melissa

We prepaid to stay there last night and we drove over and tried to check in at 11:00. There is no parking at the hotel so you have to valet. The valet was so backed up that people were double parked and just leaving their cars with the keys in it. There must have been at least 10 cars waiting to valet. There was no where to park - we drove around the block a few times hoping to find a place to wait for the valet or a place to park on the street - none of which we found. We ended up just driving back to Houston after the concert and got home after 3:30 this morning. Such a waste - we paid for a room we couldn’t even use because of their parking situation. We got the room so we didn’t have to drive back and risk falling asleep - instead we wasted an hour trying to find parking, wasted the room $$ and still had to drive back to Houston. Very very disappointing and we are NOT happy.

6/10

Pleasant

24 Apr 2026

Whitney M

I rated this hotel a three, not because of the hotel but because of the location. They do not have what your basic hotel has.But the location is wonderful. There are no computers on-site. The Wi-Fi is sketchy at best. No breakfast.
But there is a nice cafe next Door which is part of the hotel. The carpets were wrinkled needing to be tightened. I tripped coming out of the elevator twice. The elevator one was broken. The other one got stuck on the 11th floor with a man inside for quite a while. There were. I don't know what kind of stains all over the blind on the window. There was a blood stain on the comfort of the bed, which did not look like it had been worse yet.

Family

6/10

Pleasant

24 Apr 2026

Alexa

Our room was clean, large and serviceable, but clearly had a decent amount of wear and tear. Other friends that were there for the same event had more modern rooms, so they may be in the process of upgrading rooms.

My biggest complaint about this hotel is the elevators. For 20+ floors, only two elevators worked with a capacity of 8 people each. We arrived late at night to check in, and because fellow guests were coming in for a concert, it took about 20-30 minutes to get up to our room.

Partner

6/10

Pleasant

24 Apr 2026

Brittany

I stayed there 4 nights and not once did housekeeping come to give fresh towels that's my only complaint

Partner

2/10

Poor

24 Apr 2026

Isabella

Need update

Partner

10/10

Exceptional

23 Apr 2026

Jessie

Everything was phenomenal!

10/10

Exceptional

23 Apr 2026

Drew

Self parking was a little difficult to find, but simple enough to use and affordable. I would have liked to have my parking validated. Water pressure was below average. Room was clean and tidy and the staff was very helpful.

Self

6/10

Pleasant

23 Apr 2026

Steve

Front desk staff not very helpful! I tried to figure out the parking situation but they were clueless! Only one elevator worked, had to wait minutes before catching one to get to the room and back out!

Partner

6/10

Pleasant

22 Apr 2026

Chance

Make sure you request cleaning

10/10

Exceptional

22 Apr 2026

Christopher

Amazing stay will do again

2/10

Poor

22 Apr 2026

Cagla

We stayed at the Magnolia Hotel, and unfortunately the only positive aspect was its location. Beyond that, the experience was quite disappointing.

There was a strong bleach smell lingering in the hallways at all times, which was very uncomfortable. The room itself felt unclean, and the air conditioning unit appeared to have not been properly cleaned in a long time—it was visibly dusty. We stayed for three nights and experienced constant sneezing throughout our stay.

This raised serious health concerns for us, and even after checking out, we have continued to deal with sore throats. Overall, the conditions did not meet basic expectations for cleanliness and comfort.

Partner

10/10

Exceptional

20 Apr 2026

carol

Loved everything but the air conditioner did not keep it as cold as we liked for sure.

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Darrell

Typical to all older buildings in Downtown. Even on the 20th floor, you can hear a ton of street noise. It didn’t bother us but might bother other travelers looking for a quiet night.
The rooms were nice and bright with all the windows.

Partner

10/10

Exceptional

20 Apr 2026

Deborah

It was a wonderful hotel and very well maintained!! The architecture was beautiful ♥️We thoroughly enjoyed our stay and the valet was very prompt!

Partner

6/10

Pleasant

20 Apr 2026

Bruce

The location of the Magnolia Hotel is great! We've stayed there many times over the years. Usually for Dallas Stars hockey games. Only 2 out of 7 elevators were working on this trip. The valet is $48 a night, which I feel is excessive for Dallas. We were not allowed to check-in until after 3:00 PM. Yes, I know that the official check-in time starts at 4:00 PM.

Partner

10/10

Exceptional

20 Apr 2026

Kasey

Room is beautiful, hotel is beautiful! Front desk staff are amazing! Can’t wait to come back again!

6/10

Pleasant

20 Apr 2026

Alysa

I feel it was just a “fine” place to stay the valet staff were probably the most helpful and sweetest throughout the trip from directions to service. The front staff wast very knowledgeable the hotel had a weird smell when you walked in and there were tiles in my restroom that were broken and wet under so my socks kept getting wett it was gross.

Self

10/10

Exceptional

19 Apr 2026

Juan

Roomy and great location

6/10

Pleasant

19 Apr 2026

Alina

Got the deluxe queen room but it’s actually a full size bed. The room had everything we needed but the furniture and stuff is pretty old as it is an older hotel. The carpet was pretty old too which I did not feel comfortable walking on with bare feet or socks a

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

Meaghann

Lovely hotel. A bit older and the refrigerator did not work.

Self

10/10

Exceptional

19 Apr 2026

Tina

Rooms are beautiful and location nice

Friends

8/10

Excellent

19 Apr 2026

George

Great location. The rooms were a bit small. In room amenities were average. Staff was friendly & accommodating especially the valets. The biggest issue was the malfunctioning elevators.

Partner