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9.4/10Excellent1,481 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.2/10 9.2
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Helm's Inn
Enjoy garden views at the centrally located Helms Inn in Victoria, steps from Government Street and a 9-minute walk from Victoria Harbour. This hotel offers complimentary Wi-Fi, a vending machine, and kitchenettes with refrigerators and stovetops in each of its 48 guestrooms.
Other amenities include a 24-hour front desk, computer station, and luggage storage. Self-parking is available (subject to charges). Nearby attractions include the Royal BC Museum, Beacon Hill Park, and the Victoria Clipper Ferry Terminal. Victoria Intl. Airport (YYJ) is the preferred airport.
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With a stay at Helms Inn, you'll be centrally located in Victoria, steps from Government Street and 9 minutes by foot from Victoria Harbour. This hotel is 0.6 mi (1 km) from Victoria Clipper Ferry Terminal and 2.5 mi (3.9 km) from Royal Jubilee Hospital.
Make yourself at home in one of the 48 guestrooms, featuring kitchenettes with refrigerators and stovetops. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include a computer station, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Entertainment
Non-smoking
Check-in and check-out
Check-in from
4:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
19
Hotel policies
No rollaway/extra beds available
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
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Minimal age
19
-
Optional fees
- Uncovered self parking fee: CAD 10 per night (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Helmcken House
0.1 km / 0.1 mi
Thunderbird Park
0.1 km / 0.1 mi
Beacon Hill Park
0.1 km / 0.1 mi
Government Street
0.1 km / 0.1 mi
Royal BC Museum
0.3 km / 0.2 mi
Victoria Conference Centre
0.3 km / 0.2 mi
St. Ann's Academy
0.4 km / 0.2 mi
British Columbia Parliament Building
0.4 km / 0.3 mi
Maritime Museum of British Columbia
0.5 km / 0.3 mi
Miniature World
0.5 km / 0.3 mi
Steamship Terminal
0.6 km / 0.4 mi
Victoria Bug Zoo
0.6 km / 0.4 mi
Victoria Royal Theatre
0.7 km / 0.4 mi
Greater Victoria Public Library
0.7 km / 0.4 mi
Destination Greater Victoria
0.7 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 48
- hotel
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Hotel safe
- Garden
- NewspapersExtra charge
- Luggage room
Show 3 more facilities & services
- Library
- Non-smoking establishment
- Minimum check-in age: 19
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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STUDIO STANDARDSTUDIO • STANDARDSTU.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
STUDIO STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: STU.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
STUDIO KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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STUDIO BASICSTUDIO • BASICSTU.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
STUDIO BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: STU.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelm's Inn
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Helm's Inn
100
reviews shown
Keri
Staying at the Helm's Inn has possibly ruined it for other hotels and I will miss many of the features that Helm's has that most don't. The staff were extremely helpful and friendly. The room was immaculate with so many great features like blinds, blackout curtains, a kitchenette with everything we needed for a relaxing morning to have breakfast in our room. My mom loved the bed so much and slept so well she joked about taking mattress home. And the location is amazing! So close to many things and sights. Definitely go the 2 blocks to the Bird Cage Confectionary for breakfast items and snacks and their house made ice cream!
Esteban
Excellent location near to main places
Chantal
The room was really spacious and good value in Victoria. No pool or anything but location was good
Lora
My favorite hotel in Victoria is the Helm’s Inn! The rooms are spacious, super clean, and the help is fantastic!
Amanda
Love this hotel. Clean, comfortable, and within walking distance to parks and sites. I wouldn't stay anywhere else.
Tegan
Some dated/deteriorating furniture. Staff were very helpful. Fantastic location.
Etelka
We were pleasantly surprised by the value for the price and the Ducks out back are soooo cute!
Rachel
We had a great suite.Spacious clean and the staff was very friendly.
We will be back forsure.
We will be back forsure.
Amy
The room was clean and very comfortable. We were first a little concerned about noise as we were the end room by the street but it was a non-issue. The bedroom was very quiet at night. The location was perfect for walking to anything we wanted to see. It was also in walking distance to many restaurants and public transit which we used to go to the Butchart Gardens (highly recommend). Also walkable to the FRS Clipper ferry for transportation to Seattle. We would stay here again!
Brian
The property is very well located and had a nice kitchenette. The building is starting to show its age and could use a refresh.
Linda
The hotel was very clean and because of a mishap we had to stay an extra night which they accommodated for the same price as the other nights and switched rooms around so we could stay in the same room. It was very close to everything and the bus stop was right in front. the buses take you everywhere and they are very clean. It was a wonderful stay in a wonderful city.
Carol
Comfortable beds, close to ferry, near park and restaurants.
Manuel
Location
ian
Great central location to access waterfront and downtown. Suites were spacious and well equipped. Very comfortable bed and quiet location
Good parking availability
Good parking availability
Megan
We were pleasantly surprised by this hotel! Booked a suite with 2 double beds and a pull-out, perfect for three of us. Staff let us store our luggage after we checked out too!
Tara
we had a king suite. Nice big room, very well equipped full sized kitchen.
Easy walk to everything and good parking. I've stayed here before and will again. Wonderful helpful staff and everything works in the suite.
Easy walk to everything and good parking. I've stayed here before and will again. Wonderful helpful staff and everything works in the suite.
Khristine
Great location.
David
Very well equipped quiet room. Tight but well organized parking. Not that far from downtown core. We only wish we had reserved all of our stay in Victoria (trip broken in two parts) at the Helm.
Gabriel
Nice, clean place to stay with friendly staff. Very convenient location.
Carmela
Great corner location and easy parking
Jenny
Our room was clean, the bed was comfortable. We walked everywhere, the location was great. It was nice to have a refrigerator/freezer, and although we didn’t cook in the room, everything was there to be able to do that. The drip coffeemaker was small, and it would have been nice to have an extra coffee packet without having to call for it. Otherwise, no complaints and I’d stay there again.
Susan
There are many different kinds of rooms in this motel. We've been in several of them over the years. This time we were on the first floor next to the reception area. I would not recomment rooms 111-113. It's noisy with people coming and going. The beds are comfortable, the pillows are not. Parking is 10.50 a night on top of the 300 bucks you'll pay for a room. Note that it is scramble parking, There's always fresh coffe and fruit in the lobby.
Nicolle
Our stay was comfortable and the room had everything we needed. The bed and pillows were good and the kitchenette was a bonus. On-site parking was handy and well priced. Location was excellent and a short walk to the centre of town and all the main attractions z
Josephine
Clean room
Haiyan
The pull out bed was not well cleaned, we could not use it
Richard
Great place to stay and convenient location
Colin
Nice little hotel right near the middle of the city but in a quiet area. Very walkable part of the city!
Staff are helpful and patient!
Staff are helpful and patient!
Bryn
Excellent location within walking distance to everything. Reasonable rates
Lori
The character of the hotel was great as well as the size of the room. Lovely place to stay with great parking and close to Beacon Hill a park as well as downtown.
Gillian
Love this place. Excellent lo
Raul
Clean room, good parking.
Anne
Accommodation was clean, spacious and well equipped.
Location was within walking distance to the bus stop which brought us from the ferry terminal in the north of Victoria where the airport is also situated. Car park on site if you need it.
Location in the heart of Victoria, all sights within walking distance and the tour of the Legislative Assembly was very interesting and informative, museum and waterfront also nearby.
Location was within walking distance to the bus stop which brought us from the ferry terminal in the north of Victoria where the airport is also situated. Car park on site if you need it.
Location in the heart of Victoria, all sights within walking distance and the tour of the Legislative Assembly was very interesting and informative, museum and waterfront also nearby.
Kirninder
Close to downtown. Spacious room. Quiet.
Diane
The staff is exceptionally kind and welcoming!
réjean
Bien situer dista ce de marche du inlet on demeure toujours la quand on vas à Victoria
Gerald
Wonderful place to stay. Not like the big, cold hotels. This one feels like home.
pen
good location, less than 10mins walk for Tourist Info office and close to bus stop to ferry terminal. My room was spacious and came with a kitchenette - though this lacked a kettle - I had to boil water in the microwave. The hotel has a washing machine for guests for a small charge
David
Best location , walking distance to the harbor and other restaurants and shopping
Susan
The only thing I didn’t like is , sponge pad for doing dishes should be new to each guest.
Romica
Love the Hellms inn. Reasonable prices for a very clean and comfortable stay in Victoria, with all the main attractions within easy walking distance
Israel
Room was super clean. Location is walking distance to downtown and fantastic sites. Great stay
wade
Good downtown location, easy walking distance, nice staff
Carla A
Location is excellent. Walking distance to attractions, restaurants and grocery store.
Kirby
We enjoyed our stay at Helms Inn. It is very conveniently located at the edge of Beacon Hill Park on Douglas Ave. We walked everywhere. The property has an older style to it. It is charming. We were pleasantly surprised to find our room was completely updated and very spacious. The staff was very friendly and the front desk is open 24 hours. I would stay here again.
Elaine
This is a great place to stay. It is across the street from Beacon Hill park and a couple blocks from the Empress hotel to catch the hop on hop off bus. Place was clean, staff were very helpful. Had a kitchenette and parking was $10 a night. Hideabed couch was comfy. Will stay here again.
James
Clean room. Friendly staff
Gabriele
Our favorite place to stay in Victoria. Feels like home with kitchenette, refrigerator and sitting area. Very spacious, clean and a comfy bed. Location is quiet and within walking distance of anything downtown. Also, close to public transit. A grocery store nearby. Love it.
Elaine
Appreciate the daily room service - remaking the beds, replacing towels .
Great front office staff.
Thanks so much
Great front office staff.
Thanks so much
David
Everything was good.
Graeme
Great location. Great rooms. Good facilities.
Matthew
Just excellent! Would stay again.
Melvin
Clean room, comfortable bed, great customer service, and easy parking.
John Robertson
Location was excellent kitty corner to Beacon Hill Park and a block from the rear of the Empress Hotel and two blocks from the Inner Harbour. the hotel was clean, our bed was very comfortable and the staff were great. The parking at $10 per day was more than reasonable but it is tight. The only thing on a negative slant would be that it is not sound proof but overall that really would not stop us from a second stay
Shawn
We loved having a little kitchen and sitting room separate from the bedroom
Janet
Great amenities for a longer stay. My windows overlooked the side street so the noise at night was fine. Great black out curtains. Fan was helpful as there was no air conditioning. It was vey breezy and this was all we needed.
Rod
This is about our tenth year to stay at the Helms.
It's a well-situated hotel steps away from the BC provincial museum and on the edge of James Bay.
Love the inner courtyard.
We have always found the staff helpful and I don't think a year has gone by we haven't seen some form of maintenance going on to retain the property's value.
The only downside is .... book early! It is that popular. You do not want to wait too long.
Rod Link
It's a well-situated hotel steps away from the BC provincial museum and on the edge of James Bay.
Love the inner courtyard.
We have always found the staff helpful and I don't think a year has gone by we haven't seen some form of maintenance going on to retain the property's value.
The only downside is .... book early! It is that popular. You do not want to wait too long.
Rod Link
Eric
Well located, easy access, clean, quiet, good temperature control in the rooms, good mattress and linen, good water pressure in the bathroom. All good...
Eve
I have been frequenting Victoria for so many years for work and have never even considered Helm's Inn nor even really heard of it? I was attending a conference and choices were limited and Helm's Inn came up. I booked it and can't say enough about it!
The suites were modern, super clean, the room I had was very quit, parking was charged by VERY reasonable, walking distance to the heart of everything!
I will be staying there a lot more from now on!
The suites were modern, super clean, the room I had was very quit, parking was charged by VERY reasonable, walking distance to the heart of everything!
I will be staying there a lot more from now on!
Marvin
Excellent location, comfortable
angie
Best place to stay! Thank you.
Jim
,
Jo
Helms Inn is in a great position with walking made easy to everything we needed .
Guy
Kitchen well équipes, vert useful.
Dawn
Lovely inn & room. Especially loved that all floors in our room were laminate flooring vs. carpet — it felt so much cleaner! The room was spacious & well-appointed. The location was also ideal, with restaurants, pubs, shopping & other amenities all within easy walking distance. We’d definitely stay there again
Brian
Good location for exploring Victoria
Lorne and Jen
This was our 4th stay here. We only make/eat breakfast and kitchen has toaster and coffee maker. If u bring your own coffee, be sure to bring filters! Kitchen has basic pots, plates and cutlery only. Can't beat the location with easy walking to major sites, shopping and restaurants.
Terry
Great location close to the harbor. Units are large, with very comfortable beds. Would highly recommend
Susan
Friendly staff, clean room & well stocked with what we required. Excellent location for our requirements.
Kalinga
Portable heater was provided.
Kathy
Friendly front desk staff. Quick check in. Lovely room. Quiet. Nice to have a kitchen.
Barbara
Perfect
kelly
Would stay again np
Miranda
Room was bright, airy and comfortable
Erin
The room was clean but quite outdated. Very noisy with people stomping overhead very early in the morning. For some reason staff were knocking at my door at 7am and then apologized after I asked if I could help them, I was trying to sleep in as I’d been at a concert the night before. I even had the do not disturb placket on the door. Very unimpressed. I won’t stay here again. I even wore earplugs and I still heard a lot of noise.
Glenda
Excellent location and very good value for money. Little gem in Victoria
Lorraine
Next time we would not stay on the first floor- but otherwise it was nice.
Sherri
Very clean. Spacious, walking distance to downtown
Erica
The suites were really cute with a full kitchen. Very clean and quiet. The exterior was really pretty with fountains and gardens. I knew that parking would be paid, but I was pleasantly surprised that it was only $10. I was expecting more. I would definitely stay here again.
Ashlyn
Very clean and incredible location!
Elaine
The hotel was great. The room was big and spacious and very comfortable. Very clean and well equipped. The staff were excellent, very friendly and helpful, and the place is easy to get to and very close to the downtown area. Nice and quiet too. Would highly recommend it and would stay here again 👍
Emily
Gorgeous suite, clean and tidy. The smell from the air conditioner and then the air freshener meant to cover up the smell of the air conditioner was awful. Too bad as the location is absolutely perfect, lovely hotel grounds and well appointed suites. The smell was terrible.
Mary
Spacious room in a great location. Beds were comfortable and the kitchenette was a plus.
Gerald
Walking distance to so many things, comfortable, ultra clean room. The place has character. Super friendly and accommodating staff. The best place to stay in Victoria
Robert
Rooms are always very clean and comfortable!
Kitchen is well equipped and staff is very helpful.
We have been staying there for many years !
Kitchen is well equipped and staff is very helpful.
We have been staying there for many years !
James
Loved everything about it
Yuka
The staff are so friendly
Emiline
The location is great! It’s walkable to downtown area, and the it’s nice and quiet.
The room were clean, looks good. I
Might still choose to stay here the next time.
Thank you
The room were clean, looks good. I
Might still choose to stay here the next time.
Thank you
Lisa
Nice smaller hotel. Very helpful staff, clean and comfy beds. Would stay here again.
JOYCE
Excellent location - right next to BC Museum and Empress and across from Beacon Hill Park.
Beautiful 3rd floor big King Studio Suite in main building. (no elevator) but can take outside ramp to second floor & up 1 flight of stairs. All rooms have Kitchenettes. Ours also had a Murphy bed. Definitely will go back. No restaurant or breakfasts. Dutch Bakery Restaurant and Cora’s a few blocks away - walkable.
Beautiful 3rd floor big King Studio Suite in main building. (no elevator) but can take outside ramp to second floor & up 1 flight of stairs. All rooms have Kitchenettes. Ours also had a Murphy bed. Definitely will go back. No restaurant or breakfasts. Dutch Bakery Restaurant and Cora’s a few blocks away - walkable.
Patricia
Great location
Staff were very friendly and helpful
Room was clean.
Ground floor room had a low ceiling and bathroom very small
Sofa bed was very uncomfortable for even a small adult.
I would request a room on an upper floor next time
Staff were very friendly and helpful
Room was clean.
Ground floor room had a low ceiling and bathroom very small
Sofa bed was very uncomfortable for even a small adult.
I would request a room on an upper floor next time
Ruth
Yup
Donald
Room overlooked a major vehicle thoroughfare - Douglas Street - and there was
much traffic noise from cars,trucks and buses, not to mention that the room also
overlooked a four-way traffic stop which resulted in traffic stopping and starting.
Also, an old fridge adjoining the bedroom make a loud humming noise solved by
pulling out the electrical plug to stop it.
The air conditioner did not work.
The walls were poorly insulated - could hear footsteps and voices from the floor above from other guests moving in.
The desk clerk was apologetic and offered a discount on the room charge which
was appreciated.
much traffic noise from cars,trucks and buses, not to mention that the room also
overlooked a four-way traffic stop which resulted in traffic stopping and starting.
Also, an old fridge adjoining the bedroom make a loud humming noise solved by
pulling out the electrical plug to stop it.
The air conditioner did not work.
The walls were poorly insulated - could hear footsteps and voices from the floor above from other guests moving in.
The desk clerk was apologetic and offered a discount on the room charge which
was appreciated.
Pauline
We had room 104 and it was perfect.
Quiet room, lovely staff and everything was kept in tip top shape.
Quiet room, lovely staff and everything was kept in tip top shape.
Shari
The reason for the higher rating is because of the excellent location. Everything within walking distance. Gorgeous park right across the street. Staff was not very friendly upon check in. When I first saw the room, I wasnt impressed, but it sorta grew on me. One thing that concerned me is that I had a ground floor room and the windows facing the street did not lock. The air conditioning was pretty noisy, but did the job. But the room was very clean and it was nice to have a suite with amenities. I'd probably stay there again, but only because of the location.
Jessica
Great stay!
Rackel
Clean and convenient
Ariane Rae
Great place to stay in Victoria. Located close to everything. Had a 1 bedroom suite that was roomy and clean. Felt very cozy for a one night stay. Would definitely stay there again.
Suzie
Functional and clean. Could use a refresh on the coffee table. Glass and brass are outdated.
Karman
Great place to stay clean, quiet best location!
Daniel
It was an excellent experience
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