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Best Western Plus Carlton Plaza Hotel

Vancouver Island-BC · Canada

642 Johnson SteetView location

9.0/10Excellent1,632 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.0/109.0
Condition9.0/109.0
Amenities8.6/108.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plus Carlton Plaza Hotel

Welcome to the Best Western Plus Carlton Plaza Hotel Victoria, a member of the World’s Biggest Hotel Family. We invite you to experience the comforts of the Best Western Plus Carlton Plaza in downtown Victoria.

Take a walk down Government Street and in seven minutes you’ll find yourself amid the Inner Harbor, Royal B. C. Museum, and Legislature Buildings. We are proud to say that our hotel is part of LoJo, also known as the Lower Johnson district of Victoria.

LoJo is awash with boutique shops, weekly markets, and some of the best restaurants Victoria has to offer. Head north by foot and in nine minutes you’ll find yourself at the Save on Foods Memorial Arena homes of the Victoria Royals, our WHL hockey team.

Our AAA Three Diamond heritage hotel offers 108 newly refreshed rooms that are clean, comfortable, and come with adjustable heat and air-conditioning. Our suites are equipped with a full fridge, stove-top oven, and kitchen sink as well as a pullout couch, perfect for a family get-away.

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Enjoy our complimentary Wi-Fi and bottled water while you decide what attraction to see first.

Our knowledgeable front desk staff are always ready to assist with adventure, sightseeing, or restaurant recommendations!Whether you are staying for business or pleasure the Best Western Plus Carlton Plaza is the place for you to stay in downtown Victoria.

With a stay at Best Western Plus Carlton Plaza Hotel, you'll be centrally located in Victoria, steps from The McPherson Playhouse and within a 5-minute walk of Market Square. This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 19

Hotel policies

Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Parking height restrictions apply.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 10:00 PM to 7:00 AM. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a carbon monoxide detector and a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    19
  • Optional fees
    • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
    • Valet parking fee: CAD 30 per day (in/out privileges)
    • Nearby parking fee: CAD 16 per day (591 ft away)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out fee: CAD 50 (subject to availability)
    • Rollaway bed fee: CAD 20 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Korean

    English

    Chinese (Mandarin)

    Spanish

Nearby attractions

Lower Johnson Street 0.1 km / 0.1 mi
Government Street 0.1 km / 0.1 mi
The McPherson Playhouse 0.2 km / 0.1 mi
Market Square 0.2 km / 0.1 mi
Bay Centre 0.3 km / 0.2 mi
Chinatown 0.3 km / 0.2 mi
Pacific Rim College 0.3 km / 0.2 mi
Antique Row 0.4 km / 0.3 mi
Fan Tan Alley 0.5 km / 0.3 mi
Bastion Square 0.5 km / 0.3 mi
Greater Victoria Public Library 0.5 km / 0.3 mi
Victoria Bug Zoo 0.6 km / 0.4 mi
Maritime Museum of British Columbia 0.7 km / 0.4 mi
Victoria Royal Theatre 0.7 km / 0.4 mi
Destination Greater Victoria 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2020
  • Total number of rooms: 104
  • Number of floors (main building): 7
  • Single rooms: 24
  • Double rooms: 30
  • Suites: 43
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
Show 40 more facilities & services
  • Airport
  • Harbour
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parkingExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Newspaper stand
  • ShopExtra charge
  • Bicycle storage
  • Concierge
  • GymExtra charge
  • Luggage room
  • Clothes dryer
  • Café
  • Restaurant
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • Hairdressing salon
  • Beauty salonExtra charge
  • LGTBIQ friendly
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 20
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE WITH SHARED BATHROOMQUADRUPLE • WITH SHARED BATHROOMQUA.FH

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    QUADRUPLE WITH SHARED BATHROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH SHARED BATHROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.FH

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin RUN OF HOUSEDouble or Twin • RUN OF HOUSEDBT.RO

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Double or Twin RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH KITCHENETTESUITE • WITH KITCHENETTESUI.KT

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKINGSUI.2D-NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 32 m²ROO.ST-12
    Room STANDARDPhoto unavailable9 photos

    Best Western Plus Carlton Plaza Hotel

    Room STANDARD

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-12

    Room amenities

    • Radio
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO DOUBLE BEDSTWIN • TWO DOUBLE BEDSTWN.2D

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    TWIN TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE TWO BEDSSUITE • DELUXE TWO BEDSSUI.2B-DX

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW TWO DOUBLE BEDSSUITE • CITY VIEW TWO DOUBLE BEDSSUI.2D-CV

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE CITY VIEW TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 30 m²ROO.ST-13
    Room STANDARDPhoto unavailable8 photos

    Best Western Plus Carlton Plaza Hotel

    Room STANDARD

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-13

    Room amenities

    • Radio
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Internet access
    • Bathtub
    • Children share the bed with parents
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • TV
    • Bathroom
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO DOUBLE BEDS NON SMOKINGRoom • TWO DOUBLE BEDS NON SMOKINGROO.2D-NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW TWO DOUBLE BEDSDOUBLE • CITY VIEW TWO DOUBLE BEDSDBL.2D-CV

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE CITY VIEW TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEW TWO BEDSSUITE • CITY VIEW TWO BEDSSUI.2B-CV

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-1

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 46 m²SUI.ST-2
    SUITE STANDARDPhoto unavailable12 photos

    Best Western Plus Carlton Plaza Hotel

    SUITE STANDARD

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Room amenities

    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 6SUITE • CAPACITY 6 • 1 Bedroom • 46 m²SUI.C6-2
    SUITE CAPACITY 6Photo unavailable13 photos

    Best Western Plus Carlton Plaza Hotel

    SUITE CAPACITY 6

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width, King-size bed 150-183 width, Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    CAPACITY 6

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C6-2

    Room amenities

    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Carpeted floors
    • Ironing set
    • Internet access
    • Radio
    • TV
    • Housekeeping
    • Children share the bed with parents
    • Cable TV
    • Smoke detector
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Desk
    • Toiletries

    Facilities with extra charge

    • Tea and coffee making facilities
    • Kitchen

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 37 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable10 photos

    Best Western Plus Carlton Plaza Hotel

    SUITE KING BED NON SMOKING

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Children share the bed with parents
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Cable TV
    • Smoke detector
    • Housekeeping

    Facilities with extra charge

    • Internet access
    • Kitchenette
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEW TWO BEDSRoom • CITY VIEW TWO BEDSROO.2B-CV

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Best Western Plus Carlton Plaza Hotel

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plus Carlton Plaza Hotel

9.0
Excellent
1,632 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
30 Jul 2026
Sunny
Good staff
10/10
Exceptional
30 Jul 2026
RAJIV
Excellent service
8/10
Excellent
30 Jul 2026
Omotola
I really liked that the hotel was in such a convenient and accessible location. I barely had to book an Uber to get anywhere, which made getting around so easy. The service at the front desk was also excellent, everyone was friendly and helpful.

The only downside for me was the housekeeping. Based on the cleaning we received on the second day of our stay, it didn’t quite meet my expectations. Other than that, I thoroughly enjoyed my stay and would happily come back again.
8/10
Excellent
27 Jul 2026
Ann
The staff was very nice. There were few amenities. There was a coffee machine in the room, but I went to the lobby to get coffee because my companion was still sleeping. There was a machine which I used, but when my roommate tried to use it it didn’t work. They wanted us to use the restaurant. It should be available at all times.
8/10
Excellent
27 Jul 2026
Dian
Staff was great. Friendly and helpful. Air conditioner was pretty dated and rattled through the night making sleep difficult. No complaints otherwise though!
4/10
Poor
26 Jul 2026
Suhail
Good and clean but keep in mind there is a club downstairs you won't be able to sleep at night.
10/10
Exceptional
26 Jul 2026
David
No included Brkfst at Crown Plaza but an excellent restaurant attached
Room clean & well equipped with plugins, coffee maker, AirCon, TV, Safe,
10/10
Exceptional
26 Jul 2026
Sijian
The only drawback for this hotel is the parking due to its location in the downtown.
6/10
Pleasant
25 Jul 2026
Aditya
We stayed in a king suite fr 6 nights..requested a 15-20 min late checkout, which was denied and were asked fr a 10 min checkout no later than 10 min past 12:00 PM. I travel alot and its very common to checkin early or checkout late. 15 -20 mins is no big deal.. but the staff never bothered about it..
10/10
Exceptional
25 Jul 2026
Sebastien
Nice hotel! Everything as expected
10/10
Exceptional
25 Jul 2026
Brady
The room was great and beds were comfy. The complimentary espresso machine didn’t work which was a bummer but it was a great location to walk to everything and the rooms were very clean! We would highly recommend it!
10/10
Exceptional
24 Jul 2026
Pamela
The only draw back is that it is valet parking. Street parking is difficult. You need to make sure to give yourself at least fifteen minutes to get your car retreived. Other than that, location is good and excellent customer service. I received daily text from housekeeping to see if I needed anything. Thought that was a \"plus\" - they did it with a smile.
10/10
Exceptional
23 Jul 2026
Hyeyon
Very good
10/10
Exceptional
23 Jul 2026
Angela
This was my first time staying here and was impressed. The hotel was clean, the staff were friendly and helpful, and the location was very walkable. Being downtown there is traffic noise, so light sleepers might not sleep well, but they also left ear plugs by the bed. The valet service for parking was very smooth and never had to wait long for the car!
10/10
Exceptional
22 Jul 2026
Sing Lam
Supreme front desk customer service
8/10
Excellent
22 Jul 2026
Natalie
We enjoyed our stay, and we were really happy to arrive and hear that our room had been upgraded for the one night we were booked to be there! The staff was helpful and responsive to help out right away when I thought we needed extra bedding…but it was already in the room:) It was a great location for downtown walking distance to the waterfront and to Chinatown. Lots of nearby shops for groceries etc. There is a parking garage close by that was only a few minutes walk and very reasonably priced too for our vehicle overnight. Enjoyed our stay:)
Family_with_children
6/10
Pleasant
22 Jul 2026
Arnold
I'm not sure how this hotel earned a 4-star rating. By U.S. standards, I would consider it closer to a 3-star property.

We stayed here while attending a wedding. The location was convenient and close to everything we needed. We booked through Expedia, and it seemed we were assigned one of the most basic, dated rooms in the hotel.

The room itself was clean, and the staff were consistently polite and friendly. Valet service was also prompt and efficient.

Unfortunately, the room showed its age. The towels were old and stiff, and the bed sheets were so rough that I woke up with friction marks on my legs.

The shower drain was clogged, causing water to back up while showering. Since we had arrived late and were exhausted from travelling, we chose not to switch rooms. The front desk did offer us another room, but when we went to look at it, had a noticeable smoke odor, We were glad we decided to stay in our original room. although it would have been helpful if they mentioned this to us,

Overall, the service was good, but the rooms are overdue for renovation. The hotel has potential, but the accommodations did not meet my expectations for a 4-star property.
Family
6/10
Pleasant
22 Jul 2026
Hanh
It’s small hotel with public parking overnight!
Family_with_children
8/10
Excellent
20 Jul 2026
Videlyn
The hotel is close to all the scenic sites in downtown Victioria. They should make the elevator bigger and faster.
10/10
Exceptional
19 Jul 2026
Christine
Pleasantly surprised. Great room. Wish we could have stayed longer.
8/10
Excellent
19 Jul 2026
Long
Good
8/10
Excellent
19 Jul 2026
Thomas
Not breakfast included
8/10
Excellent
18 Jul 2026
Craig
The staff were attentive and very friendly. The hotel room was a little dated but was very clean and overall a really pleasant stay.
Family_with_children
10/10
Exceptional
18 Jul 2026
Louisa
Great hotel!
Partner
10/10
Exceptional
18 Jul 2026
Reynaldo Antonio
Awesome stay and friendly staff
Friends_and_family Family
10/10
Exceptional
16 Jul 2026
Cheryl
I have stayed at the Best Western on two occasions while I was having medical procedures. The staff was very helpful during my stay and I appreciated the valet parking and the staff willingness to have car sitting out front promptly. I am looking forward to staying again when I can just enjoy the sights of Victoria.
Partner
10/10
Exceptional
16 Jul 2026
Sandra
The location of this hotel was the reason we booked it. It’s perfect walking distance to all of the downtown and harbour attractions, shopping and amenities.
Friends_and_family Family
10/10
Exceptional
16 Jul 2026
Theresa
Loved it!! 😍 Everyone was so accommodating and we loved the coffee machine by the elevator.
Family_with_children
10/10
Exceptional
15 Jul 2026
Rajdeep
Clean, comfortable, and welcoming. Excellent service and a great experience. Thank you!
Family_with_children
10/10
Exceptional
13 Jul 2026
Dhruvanshi
clean room
8/10
Excellent
13 Jul 2026
Luciana
The staff was helpful
Friends
10/10
Exceptional
12 Jul 2026
Vivian
We are traveling as a family of 4 plus uncle and auntie so it was wonderful to find this hotel room for 6 people, along with living room and full kitchen. The one-bedroom suite is super spacious, clean and well maintained with everything we need... totally worry free. It's a convenient location to get coffee, tea or brunch within 2 to 5 min walk. All of us enjoyed our stay. If I ever travel back to this city, I will definitely book here again.
Family_with_children
6/10
Pleasant
12 Jul 2026
HARPREET
Good
8/10
Excellent
12 Jul 2026
Eddie
Close to downtown very convenient location. Staff are friendly
Partner
10/10
Exceptional
12 Jul 2026
Kianna
Room was perfect, staff were friendly and helpful
10/10
Exceptional
11 Jul 2026
Jennifer
The location was great. The room was perfect for our needs and the staff were friendly. I was uncertain about the location when I was booking because of my car but the valet parking was not too expensive and it took away all the concerns.
Family
10/10
Exceptional
10 Jul 2026
Mandi
The location was very central- you can walk everywhere. The staff were very friendly and accommodating- no free breakfast, but good food at Ruby’s - which is within the building.
Family_with_children
10/10
Exceptional
09 Jul 2026
Sara
We left another hotel to come here and it was, as always, lovely. Staff is fantastic, amenities are great, location is ideal for downtown tourism. Will definitely stay here again and regret our first night in Victoria was spent elsewhere.
Family_with_children
10/10
Exceptional
09 Jul 2026
Hong
We had a pleasant stay overall. The location is excellent, within walking distance of the Inner Harbour, downtown, and many attractions. The room was spacious, clean, and included a kitchenette, which was very convenient. The staff were friendly and check-in was smooth. We really recommend this hotel and will book again!
Family_with_children
10/10
Exceptional
08 Jul 2026
Melba
Awesome
10/10
Exceptional
07 Jul 2026
Shelly
The hotel is very centrally located and the staff were very friendly and accommodating
Friends_and_family Friends
4/10
Poor
07 Jul 2026
Jyoti
Requested for house keeping but the beds linen change were not done properly .
Friends_and_family Family
6/10
Pleasant
06 Jul 2026
Amnon
The room was OK - not more.
Elevator very alow, and use by the cleaning staff makes the problem worse.
Partner
8/10
Excellent
05 Jul 2026
Adriana
Good location. Helpful and kind staff.
Partner
6/10
Pleasant
05 Jul 2026
Tony
My room was not ready until 4:45 pm
Friends_and_family Family
6/10
Pleasant
04 Jul 2026
Gaurav
Okay to stay a night or so but don’t expect much in terms of amenities. The staff were the best part of the hotel, which itself is in an area full of cannabis, vape shops and drug addicts. I wouldn’t want to walk this neighborhood alone at night.
Family_with_children
8/10
Excellent
04 Jul 2026
Ken
Great downtown location. Take an inside room if it’s available as ours had a lot of street noise during the night.
Partner
10/10
Exceptional
04 Jul 2026
Marc-Olivier
Très propre, les employés étaient souriants et toujours d’aide . La cuisine est pratique pour saucer un peu sur les repas
Family
10/10
Exceptional
03 Jul 2026
Kim
Decent room. Super friendly staff. Area outside wasn’t the best but that is completely out of the hotel’s control, otherwise it worked for us.
Family_with_children
10/10
Exceptional
02 Jul 2026
Vienna
The staff were very communicative and so nice. They were able to check me in early and helped make my anniversary with my boyfriend so special! 😊
Partner
10/10
Exceptional
02 Jul 2026
Shruthi
Rooms were clean and the staff were very polite and helpful.
Family_with_children
6/10
Pleasant
01 Jul 2026
Eric
I didn't give a 5 star mainly because housekeeping was not that satisfactory. Body wash and body lotion was completely out, and one of the cups was actually used and put back together with the clean ones. Everything else was excellent. I am especially impressed that the valet service even charged my EV without additional fees.
Family
10/10
Exceptional
01 Jul 2026
Luke
We had a wonderful three night stay in Victoria and the Best Western Plus Carlton Plaza Hotel. We were in a family suite which had ample room for the five of us. There was even a fridge, microwave, stove, and over as well as a coffee maker and all of the fixings. It was just what our family needed in order to tour and visit Victoria. We would love to stay here again. We were able to walk to Chinatown and easily be accessible to the Wharf. A great stay for families!
Friends_and_family Family
10/10
Exceptional
01 Jul 2026
Praveena
Clean
Attentive Staff
Comfortable beds.
Great studio Suite. We enjoyed our stay. Next time we are in Victoria, we will stay here again!.
Thank you.
Family
8/10
Excellent
30 Jun 2026
John Michael
Clean room
Partner
10/10
Exceptional
28 Jun 2026
Brooke
This was a great stop before heading home. Nice staff, affordable, and in a convenient location. Downside was the high level of homelessness and drug use arpund the property.
10/10
Exceptional
28 Jun 2026
Lucie
L’hôtel était bien situé et propre. Le personnel très gentil. Le seul petit aspect négatif était que nous avons réservé pour 5 personnes et tout était prévu pour 5, accessoire de cuisine, serviettes.
Friends
8/10
Excellent
26 Jun 2026
Jean
Nice clean hotel in safe walkable neighborhood.
Staff was friendly and welcoming.
No breakfast and not even discount at adjoining restaurant.
Beds too firm so hard on hips for side sleepers. Also hotel didn’t have king sized fitted sheets so instead used flat sheet that didn’t go to the bottom of the bed. Started out flat each night but as one twists and turns, this bottom flat sheet would bunch up becoming both uncomfortable and unhygienic as it left you sleeping on mattress cover which I’m sure isn’t changed after each guest. When I asked to have proper fitted sheet housekeeping staff informed me that hotel didn’t have any. I communicated this issue to front desk staff and they just apologized.
Partner
4/10
Poor
26 Jun 2026
David
Everything was very good about the hotel except the room was quite noisy from a night club, both in terms of music from the club and patrons on the street. We saw Expedia warnings about this just before we checked in
but there was no alternative room at that time. If you stay here ask for a room away from the club on Broad Street.
8/10
Excellent
25 Jun 2026
Carrie
Location is good and convenient. Room is clean and staff is nice and helpful.
Family_with_children
8/10
Excellent
25 Jun 2026
Anne Paula
The hotel is in a really good location, a lot of places of interest are really walkable. Having a small kitchenette and access to laundry is really helpful. There is a club nearby so there are some odd noisy people. Did hear quite a bit of sirens, so that might be a problem for some people. There is a great place to eat breakfast downstairs though its not included. Would probably stay here again.
Family_with_children
10/10
Exceptional
24 Jun 2026
Hamilton
Great place to stay!
Self
10/10
Exceptional
24 Jun 2026
Luke
Convenient location to explore Victoria, easy parking nearby and very welcoming staff!
Partner
8/10
Excellent
24 Jun 2026
Leigh
I was given an upgrade when I arrived, I presume because it was not busy, which was very nice.
Self
6/10
Pleasant
23 Jun 2026
Jesse
Quick stay. It’s fine
Self
10/10
Exceptional
23 Jun 2026
Iskandar
Très bel hôtel situé en plein cœur du centre-ville de Victoria, à quelques pas des principaux attraits touristiques de cette magnifique ville de la Colombie-Britannique. L’emplacement est idéal pour explorer la ville à pied, profiter du port, des restaurants et des sites historiques.

Les lits sont très confortables et les chambres sont bien équipées avec tout le nécessaire : réfrigérateur, séchoir à cheveux, télévision par câble, Wi-Fi et espace de rangement. Le personnel est accueillant et professionnel, et l’hôtel est bien entretenu.

Un excellent choix pour un séjour d’une nuit lors d’un voyage de la Coupe du Monde, offrant un parfait équilibre entre confort, emplacement et rapport qualité-prix. Je n’hésiterais pas à y séjourner de nouveau lors d’une prochaine visite à Victoria. ⭐⭐⭐⭐⭐
Family
10/10
Exceptional
22 Jun 2026
Alex
Staff was very attentive and nice. Clean room and has most of the stuff I need
Partner
10/10
Exceptional
20 Jun 2026
Vasiliy
Very friendly staff, it was a big plus to have a kitchen while traveling with family, the room was a good size, it is an older building..that said the location was very great! We all enjoyed it!
Family_with_children
10/10
Exceptional
19 Jun 2026
Marilyn
It was quiet.
Partner
10/10
Exceptional
18 Jun 2026
Ryan
Clean Room
8/10
Excellent
17 Jun 2026
Nancy
Parking is too expensive
Friends_and_family Family
10/10
Exceptional
16 Jun 2026
Frank
Close to where all amenities
Partner
10/10
Exceptional
15 Jun 2026
Rod
Staff very helpful
Friends
10/10
Exceptional
15 Jun 2026
Tim
Staff were so helpful and nice
Family_with_children
10/10
Exceptional
14 Jun 2026
Douglas
Was close to everything. Government st and water was good entertainment
Family
8/10
Excellent
13 Jun 2026
Suresh
Nice location, close to downtown and other attractions. Very friendly staff and clean rooms.
Family_with_children
10/10
Exceptional
12 Jun 2026
Jocelyn
Everything was great except the hot tub closed at 9pm and for 400 bucks a night I deserved a hot tub
Family
10/10
Exceptional
11 Jun 2026
Deb (cell)
The cleanest hotel room I have ever stayed in. It was spotless. Front desk crew were friendly and Sylvia was kind enough to recommend a good burger place (she was spot on).
The room had such great work lights - from the wired snake lights that allowed in bed reading to the free standing light in the room as well. Whomever thought of providing ear plugs (labelled for snore control) made me laugh.
My only complaint might be that the amount of TV channels available were rather lacklustre and few in number.
Self
10/10
Exceptional
10 Jun 2026
YANRU
Very good services.
10/10
Exceptional
08 Jun 2026
Brigitte
Booking the room was easy and staff quickly confirmed that they could accommodate our need for a crib. The room was impeccable and comfortable and staff were very friendly and helpful. The restaurant downstairs was great as well and kid friendly. Highly recommend.
Friends_and_family Family
10/10
Exceptional
08 Jun 2026
Amanbir Singh
Rooms were really clean and spacious, perfect for the family stay and kitchen was well equipped. Also the staff was polite and helpful. Location was very convenient as we could stroll around the downtown.
Family_with_children
10/10
Exceptional
08 Jun 2026
Andrew
The staff was very accommodating, we were flying in from Toronto to Victoria and wanted to store our luggage ahead of the check in time, they were able to do that. When we arrived at the hotel in the morning we were informed that they had a room ready for us already and also upgraded to a suite. We appreciated it.
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
Marlena
Overall great experience
Family_with_children
10/10
Exceptional
05 Jun 2026
Camille
The staff was available and responsive to every query.
Family
6/10
Pleasant
03 Jun 2026
Eiko
Coffee machine was broken 😞
Friends_and_family Friends
10/10
Exceptional
03 Jun 2026
Kelly
Great location we really enjoyed our stay.
Friends
10/10
Exceptional
30 May 2026
Mary Jane
Located in Downtown itself, walking distance to the Harbour area, valet parking available but sometimes the front waiting area might be full esp if you are on peak season, clean rooms, kitchen has all the basic amenities, best for families
Family_with_children
2/10
Poor
27 May 2026
Lauren
Sleeping just above the hotels nightclub was impossible!
Friends
10/10
Exceptional
26 May 2026
keith
Clean, great staff, reasonable price.
Partner
10/10
Exceptional
26 May 2026
Rhian
Staff great. Close to center. Great location
Family
4/10
Poor
26 May 2026
Tyler
BEWARE LIGHT SLEEPERS: The hotel is situated next to a club that goes all week long, so be prepared for long hours of bass and the strong need for ear buds.

This should honestly be advertised before you book, it is very unfair to expose people to this without warning, while paying such high prices.
Business
10/10
Exceptional
25 May 2026
william
Nice hotel, clean, unfortunately there was construction across the road. They did supply ear plugs. A lot close by.
Would stay there again
Partner
4/10
Poor
25 May 2026
Nafiisa
My friend and I stayed at the Best Western Plus Carlton Plaza Hotel in Victoria for 4 nights during exam season. As students paying out of pocket, we chose this hotel for convenience and paid extra for valet parking to reduce stress during long school days.

Unfortunately, on the first day of our stay, valet services damaged the front rim/tire area of my vehicle after hitting a curb while parking it. Responsibility was acknowledged immediately, and the incident was confirmed through hotel security footage and my vehicle cameras.

Although the hotel reimbursed taxi costs and covered one meal delivery, the situation still significantly disrupted our stay. During an already stressful exam week, we had to arrange mechanic inspections, open an ICBC claim, communicate with insurance, complete paperwork, and determine whether the vehicle was safe to drive home.

What was most disappointing was being told compensation would only be considered toward a future stay after we requested partial compensation for the disruption caused. Respectfully, after having our vehicle damaged through valet services, returning to the same hotel is not something we would feel comfortable doing.

While staff remained polite throughout the process, accountability alone does not undo the inconvenience, stress, lost time, and disruption caused during our stay.
10/10
Exceptional
24 May 2026
Magalie
Très bien. Localisation 10/10. Personnel 10/10
Friends
10/10
Exceptional
23 May 2026
Gerri
Staff was amazing
Family_with_children
10/10
Exceptional
22 May 2026
Jeffery
Excellent location with all the amenities one needs to make a Victoria trip great
8/10
Excellent
20 May 2026
Carolynne
Had a studio suite with 2 double beds, sofa bed, sitting area and kitchenette. nicely updated, well-equipped, contemporary and clean, perfect for a family. nice staff. good downtown location but area gets rough after 6pm ish although hotel feels safe. our room near elevator and it was a busy wkend, corridor traffic and noise one night. overall a comfortable stay.
10/10
Exceptional
19 May 2026
Vivi
Breakfast at Ruby is amazing. Must try.
Partner
10/10
Exceptional
18 May 2026
Deanna
The staff were very helpful, the beds were comfy, and we had all we needed for our weekend stay. Great location with plenty of shopping, sight-seeing, and food options close by.
Friends
8/10
Excellent
17 May 2026
Rita
Staff were very helpful. I was sick during my stay.
Self

Location & surroundings

Best Western Plus Carlton Plaza Hotel
642 Johnson Steet, Victoria, Canada

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Best Western Plus Carlton Plaza Hotel

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