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Accommodation only. Meals are usually not included.
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8.6/10Excellent2,050 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.4/10 8.4
Amenities8.0/10 8.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Arbutus Inn
Located in Victoria's Burnside neighborhood, the Arbutus Inn is a convenient 5-minute walk from Government Street and a short drive from Victoria Harbour. This hotel offers 52 air-conditioned rooms equipped with refrigerators, flat-screen TVs, and complimentary Wi-Fi.
Guests can also enjoy amenities such as free self-parking, a 24-hour front desk, and a computer station. Nearby attractions include MayFair Shopping Centre, Topaz Park, and the Galloping Goose Trail. Victoria International Airport (YYJ) is approximately a 24 km drive.
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With a stay at Arbutus Inn in Victoria (Burnside), you'll be a short 5-minute walk from Government Street and within 4 minutes by car from Victoria Harbour. This hotel is 2.1 mi (3.3 km) from Victoria Clipper Ferry Terminal and 2.2 mi (3.6 km) from Royal Jubilee Hospital.
Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and microwaves, and housekeeping is provided on request.
Featured amenities include a computer station, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
19
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CAD 150.00 per accommodation, per stay
We have included all charges provided to us by the property.
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You need to know
- Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property does not accept debit, prepaid, or gift cards, or cash for the room deposit.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
19
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Optional fees
- Early check-in is available for a fee (subject to availability)
- A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Italian
Nearby attractions
Government Street
0.4 km / 0.2 mi
MayFair Shopping Centre
0.5 km / 0.3 mi
Topaz Park
0.8 km / 0.5 mi
Galloping Goose Trail
1 km / 0.6 mi
Point Ellice House and Gardens
1.2 km / 0.8 mi
Chinatown
1.4 km / 0.9 mi
Uptown Center
1.4 km / 0.9 mi
Save-On-Foods Memorial Centre
1.5 km / 0.9 mi
The McPherson Playhouse
1.5 km / 0.9 mi
Fan Tan Alley
1.5 km / 1 mi
Gorge Road Hospital
1.6 km / 1 mi
Westside Village Shopping Centre
1.7 km / 1 mi
Market Square
1.7 km / 1 mi
Pacific Rim College
1.7 km / 1.1 mi
Lower Johnson Street
1.8 km / 1.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 52
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Non-smoking establishment
- Minimum check-in age: 19
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
SUITE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE ECONOMYSINGLE • ECONOMYSGL.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
SINGLE ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: SGL.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDSQUA.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH KITCHENETTEQUADRUPLE • WITH KITCHENETTEQUA.KT
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE WITH KITCHENETTE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.KT
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE BASICDOUBLE • BASICDBL.Z1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE BASIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- BASIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.Z1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE ONE BEDROOM WITH KITCHENETTESUITE • ONE BEDROOM WITH KITCHENETTESUI.B1-KT
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
SUITE ONE BEDROOM WITH KITCHENETTE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BEDROOM WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-KT
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH KITCHENETTEDOUBLE • WITH KITCHENETTEDBL.KT
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
DOUBLE WITH KITCHENETTE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KT
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Arbutus Inn
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Arbutus Inn
100
reviews shown
Camille
Room is too small for 2 queen beds
Jason
The area around kind of seemed sketchy, but we accidentally left the tailgate open and no one messed with our stuff. The hotel was great! Everything was clean. Not terribly far from downtown
John
A/c not working very well. Hard time getting room cool, but eventually cooled down.
Cesar
Good place to stay. Close to Victoria downtown and the staff were very helpful!
GINA
Solo traveller. It was safe. Location was close to downtown (30 minutes walk to downtown - slow walker). The big guy at the front was super helpful and nice. I liked that there was a microwave, mini fridge, AND mini freezer. Bathrooms look newly renovated. Air conditioning works fast. I booked short notice so the price was very good compared to other hotels. Parking is free. Car was safe. Overall a good experience. Would book here again.
Guy
N/A
howard
Very friendly and helpful staff.
Leonard
The room was clean and the staff were helpful.
Swanhilde
Clean room.. great bed
Zitong
Pros: Luggage storage (big plus), friendly staffs, professional services and greetings, flexibility to meet our needs. Convenient location, one minute walk to the bus stop. Showers and air conditions all work fine, not too noisy.
Cons: No water dispenser in the lobby. Only vending machines for purchase.
Note: No breakfast is included. The hotel sinks down compared to horizon level, so 2nd floor would be the actual \"ground\" floor, 1st floor is more like sinking down to the basement. You can see it in my photos.
Cons: No water dispenser in the lobby. Only vending machines for purchase.
Note: No breakfast is included. The hotel sinks down compared to horizon level, so 2nd floor would be the actual \"ground\" floor, 1st floor is more like sinking down to the basement. You can see it in my photos.
Lily
Clean room and bathroom, very roomy space, everything is clean and new. Also love the humor here and there. We forgot to take the (free) rubber duckies, so don’t forget to take them home and give them a name!
David
There is no daily housekeeping and that is OK, however we put the sign out to request service so they would restock the room and housekeeping simply ignored it. We had to go down to get coffee, cups, soap and towels. I would not stay again and would not recommend it.
Verified traveler
The Price is reasonable which is a big plus, however, rooms in the basement were stinky due to filthy rugs which should be removed or replaced or cleaned well. Overall, it’s good acc to the price.
Felipe
We only stayed one night. It’s an old hotel in a good location.
Hameet
Clean, newly renovated
Marilyn
Entrance & foyer very welcoming with well cared for flowers & plants. Room very nice but kinda skimpy on the towels (bathroom linens). Could have asked for more but shouldn’t have to. Don’t know why, but when putting the TV on, a Pin # was required??? Room achess and parking, great!
Erlin Mae
D
Neil
Comfortable, quiet budget stay. Would stay again.
Christopher
Clean room, nice staff, good location, great place to stay. Would stay again
Nathalie
Magnifique endroit
Andrew
For the budget price and proximity to major public transit routes in the city, this spot should definitely be considered for a budget conscious traveller going to Victoria.
The staff were friendly and helpful. Willing to help us not get room cleaning service during weekdays (not offered on weekends), hold our bags before check in and after check out, and answer questions as needed.
There were some minor things in the room like a decorative bed accent sheet with some stains, and AC which while worked couldn’t completely prevent noticing the over 30°C heat.
Overall we were impressed and happy. We knew a budget option wouldn’t be 5 star and we came out not thinking it’s good enough but instead that it exceeded what we expected.
The staff were friendly and helpful. Willing to help us not get room cleaning service during weekdays (not offered on weekends), hold our bags before check in and after check out, and answer questions as needed.
There were some minor things in the room like a decorative bed accent sheet with some stains, and AC which while worked couldn’t completely prevent noticing the over 30°C heat.
Overall we were impressed and happy. We knew a budget option wouldn’t be 5 star and we came out not thinking it’s good enough but instead that it exceeded what we expected.
Shuva
It was a good quality well renovated hotel, very clean, no hassle check in check out. Friendly staff
Julia
Staff was very helpful, quiet night and close to ferry.
Loveleah
Quiet area. Great location, not too far to drive around tourist spots.
Rudy
Room was generally nice. Tv and beds were good. Last renovation was ok, but could have been better. Paint q/a lacking with paint on trim and outlet. Air conditioner had no instructions and was loud. Hot/cold reversed in a smallish shower with old worn shower head.
Roderick
Accessible near downtown
John
We did see a silver fish crawling in the bathroom and the AC unit was basically not working(ran but was not adequate for the room.Otherwise it was ok .Staff were freindly and helpful.
e
e
Angela
Directions to operate A/C would have been nice!
Anna-Christine
local to Victoria downtown. in a bus route. easy stay for a quick trip. Older hotel but over pleased for the price
Thien Giao
Good and comfortable stay but price were too high for the quality.
Pro: Quite spacious room, bathroom is very clean and white. Lots of buses right out front making transiting to downtown and the ferry terminal very easy. Large make up table and mirror. Lots of storage area and counter space. Fridge and microwave inside room is very convenient.
Con: No hooks to hang clothes in bathroom, no indoors slippers, the view is the parking lot of the truck rental. The bed is smaller than a double. Carpet seems dirty, some stains on sheets and towel. Lots of disposable things like paper and plastic cups or small bottles of shampoo could be changed to resuable and refillable to help the environment.
Pro: Quite spacious room, bathroom is very clean and white. Lots of buses right out front making transiting to downtown and the ferry terminal very easy. Large make up table and mirror. Lots of storage area and counter space. Fridge and microwave inside room is very convenient.
Con: No hooks to hang clothes in bathroom, no indoors slippers, the view is the parking lot of the truck rental. The bed is smaller than a double. Carpet seems dirty, some stains on sheets and towel. Lots of disposable things like paper and plastic cups or small bottles of shampoo could be changed to resuable and refillable to help the environment.
johnny
We were short 2 towels for the 4 of us. Fortunately, we brought extras. We didn't bother the front desk.
Ava
The room itself was good but the hotel needs to be updated. Old style in the wall air conditioner was not good. There was no elevator. The desk man did carry up my suitcase which I appreciated. The TV was not good and complicated to use. The hair dryer didn’t work. I wouldn’t stay there again even though the desk people were helpful.
Maria
Clean room, nice staff 10/10
William
If you stay for more then 1 night, they don’t make up the rooms. I had a kitchenette, no utensils, Rey limited pots and pans
Adam
Everything about my experience met my expectations except for the air conditioning.
The unit in my room was so loud it kept me up all night. Problem was I couldn't even open my window because there was a rip in the screen
The unit in my room was so loud it kept me up all night. Problem was I couldn't even open my window because there was a rip in the screen
Svitlana
The room was clean, staff were very polite and friendly
Ragbir
Nice clean
Nathalie
Overall barely okay but not great. No room cleaning service during our stay
Karin
It’s difficult to find moderately priced accommodation in Victoria, so the Arbutus Inn served us well. It was on a major bus route and had ample parking, so maneuvering through the city was not difficult. There was a Tim’s and a diner within a block, so there were food options right near by. We booked the suite with a small kitchen, so we had everything we needed to keep our stay within our budget. The hotel is not fancy, but if you are looking for a clean, accessible, welcoming place to stay, this one fits the bill.
ZORAN
Na
Michelle
Our room and bathroom was very clean. The front staff were knowledgeable and we appreciated the ice machine being in the lobby. We grabbed some as we checked out.
Sathya Narayanan
Good need and tidy room - hotel at the right location closer to Victoria Downtown
Janice
The room was nice and renovated. The location was really great. I might stay again, however the noise was a bit much. Either the walls are super thin or the other guests are really loud... I think both. The worst part was the housekeepers vacuuming before 9am in the halls. No slow mornings if staying there.
Patricia
Beautiful location, close enough to walk to downtown if you’d like, 30 minutes at a good pace! Room was awesome! There’s a diner across the street and a Denny’s a block down if you’d want breakfast nearby! Best price for Victoria! Love love love!
Kevin
Really surprised was a great room and staff fantastic
Christopher
I appreciated this hotel for the hospitality of the staff, clean room, value and proximity to activities. I’m already planning another stay in September!
joan
Our stay was great. No problems at all
John
Slight issue on arrival but staff was very helpful and the issue was resolved satisfactorily and reasonably quickly which was appreciated.
Isabelle
Thank you
Tina
Wonderful stay at the Arbutus inn! Great location very close to everything you need by bus , friendly staff great AC rooms were nice and clean and it was a wonderful 1 week stay here ! Thank you staff at Arbutus Inn !
Irene
Very nice stay. Staff was helpful from check in to check out. Very clean rooms.
Hope the prices stay on the lower end. Great value for sure.
Will highly recommend...
Hope the prices stay on the lower end. Great value for sure.
Will highly recommend...
Clint
Nice little gem of a hotel, almost central to everything you can plan in Victoria. Fisherman's wharf is minutes away. Hotel is super clean and the staff is great.
Rogerio
Clean, comfortable, quiet! Perfect for a relaxing night of sleep after a busy day! Loved it!
Howard
The room was very clean and exactly what we look for in accommodations while we travel. We are not the 5 star kind of people and the hotel fits our style completely. The bed was very comfortable, the bathroom was spotless, with a nice shower stall with good water pressure. The microwave and fridge completes the lists of all of our needs.
bob
The rooms were OK. The old fashioned AC window units were noisy.
Stephanie
Nice place. Rooms were nice, especially the kitchen area.
Janet
Rooms are small. Bed was ok but not super comfy. The air conditioner was loud. Staff at the reception were very nice. Diner across the street very good.
Ray
A very clean and nicely updated hotel with excellent bus access to downtown Victoria.
Jane
Very convenient location to downtown. An easy walk to downtown within 30 minutes. Free parking. Room had all amenities necessary including air conditioning. The bed was clean and comfortable. The staff were very helpful. Recommended a great water front restaurant called Glo which was an easy 11 minute walk from the hotel. The food was excellent.
Hei Man
Good
Aileen Lorraine
I had a great stay at Arbutus Inn. The staff were friendly
Roberta
Cheap convenient
Ivan
Recommended
Larissa
This is an older property, but it is renovated. Everything was clean. The staff were pleasant and helpful. This property is on a main dead and easy to get to.
Chenyi
Clean and neat
Chenyi
Clean and neat
Ameer Hamza K
Air conditioning was not working well and kept making a sound.
Gurjeet
⭐⭐⭐⭐⭐
We had a wonderful one-night stay! The hotel was clean, comfortable, and well maintained. The staff were friendly, welcoming, and made check-in and check-out quick and easy. The room was quiet, the bed was very comfortable, and everything we needed was provided. Even though we only stayed for one night, we had a great experience and would definitely stay here again. Highly recommended!
We had a wonderful one-night stay! The hotel was clean, comfortable, and well maintained. The staff were friendly, welcoming, and made check-in and check-out quick and easy. The room was quiet, the bed was very comfortable, and everything we needed was provided. Even though we only stayed for one night, we had a great experience and would definitely stay here again. Highly recommended!
Patricia
Very welcoming
Linda
The property was very clean. Place was very nice and well maintained! Staff were very helpful to us when asking for directions etc. Rooms were nice and the location of the inn was great for getting around. I would definitely stay there again if back in Victoria.
Jaspreet
Only good
Michele
perfect
Andrea
We really liked staying here. It was convenient to get around Victoria or a quick and easy drive to leave the city. It was super easy to get amenities we needed for our stay. Staff were super friendly and helpful.
Daisy
The motel is so clean and good place to stay!
Joel
cleanest bathroom I’ve seen in a really long time. I did not feel the need to clean it before I had a shower. I really appreciated that. I never tried the AC so I can’t tell you if it works. The staff was good. Good basic room, comfy bed no breakfast no amenities like pool or fitness centre or anything but clean well done would stay again for sure the price point was right on
Jinny
Its a very nice decent hotel. The location is great as it is near to bus stops, restaurants. Our fav being the namaste restaurant. Room was clean and the staff is good too. I just wish they had better channels on tv lol.
Gordon
The staff are always friendly and welcoming.
Rooms have great AC and are always clean, as well they have been updated since my first time staying here.
We have stayed here a number of times and if rooms are available it is my first choice when visiting Victoria for either Business or Leisure.
Rooms have great AC and are always clean, as well they have been updated since my first time staying here.
We have stayed here a number of times and if rooms are available it is my first choice when visiting Victoria for either Business or Leisure.
Sami
Unhelpful, will not book again.
Wai
We only stayed for 3 nights. Out most of the time. The only contact with staffs was during check in and check out time. During that time, staffs were polite, professional and efficient. The place are quiet and the location are central and convenient,
Warwick
The inn was very good with helpful staff
Amanda
This is definitely a place where you only go to sleep. The bedding was clean and comfortable but the rest of the room was old and not well kept. There is no service (bed making) during your stay.
Brendan
All was great until housekeeping walked into my room without knocking in the morning...
Anne Marie
.
Alison
The room was clean and served our purposes
alejandro
Very pleased with this hotel
Great price and very functional
Great price and very functional
Jane
The property was convenient for walking down town. Had all amenities that we needed.
Dean J
Great for the price; close drive to everything; walk to Tim Hortons and small market a block away. Clean and comfortable beds, nice hot shower that lasted. Staff was friendly and helpful.
Carl
Location is good, price was good. Staff was friendly when we needed. Seemed clean and well maintained. Issues were the air conditioner was very loud and not that effective, and bed and pillows were uncomfortable. The heat regulation in the building was poor in general.
Mary
We enjoyed our stay.
Sandeep singh
Everything was awsome, i was able to find parking at 10 pm, and there is place nearby for breakfast just across street, (spoon,s diner),i definetly recommend hotel and spoons diner .
Amanda
.
Joan
better TV station selection
Maria
Clean room and good air conditioner
Michael
D
Elbert
Great stay, clean and good customer service
Charlotte
Kitchen was not well stocked, no knife or cutting board and cooking utensils or teaspoons. After speaking to reception twice the Manager kindly brought up some utensils to our room.
Cleaners need to be better with rubbish removal when in room. Kitchen rubbish was left while bathroom rubbish was cleaned. We had gone away for a day and the kitchen smelled foul on return due to the hot day/heat wave and rubbish left in bin.
Kitchen in rooms are renovated but seems like an after thought for cleaners.
The rooms and kitchenettes are renovated so very nicely presented.
The beds are comfortable but the pillows are very soft and feel old and worn. Firmer newer pillows as an option should be available. We were there for over a week and it became very uncomfortable with pillows.
Extra utensils such as peeler, tongs, grater, scissors, and can and bottle opener would be good as it would make longer stays more comfortable when using Kitchen.
Lots of noise from back area which our room faced but with no issues in daytime however on few nights the night staff are loud with putting rubbish in bins at 2am and slamming bin lid etc and also standing outside for ages smoking and couging loudly.
Cleaners need to be better with rubbish removal when in room. Kitchen rubbish was left while bathroom rubbish was cleaned. We had gone away for a day and the kitchen smelled foul on return due to the hot day/heat wave and rubbish left in bin.
Kitchen in rooms are renovated but seems like an after thought for cleaners.
The rooms and kitchenettes are renovated so very nicely presented.
The beds are comfortable but the pillows are very soft and feel old and worn. Firmer newer pillows as an option should be available. We were there for over a week and it became very uncomfortable with pillows.
Extra utensils such as peeler, tongs, grater, scissors, and can and bottle opener would be good as it would make longer stays more comfortable when using Kitchen.
Lots of noise from back area which our room faced but with no issues in daytime however on few nights the night staff are loud with putting rubbish in bins at 2am and slamming bin lid etc and also standing outside for ages smoking and couging loudly.
Petr
Not a bad option for one or a few days stay
Brian
Na
Alice
Very surprise by the quality. Staff very helpful.
Gunter
the Staff was very friendly and helpful. The lodging was very clean, good air conditioning.
Location & surroundings
The Arbutus Inn
2898 Douglas Street, Victoria, Canada
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The Arbutus Inn
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