Sereno Art Hotel

10/10

Exceptional

12 Jun 2025

Joshua

The property was wonderful and the location was placed perfectly.

Easy walking to food and shops.

Leisure

10/10

Exceptional

27 Feb 2024

Jorge Gerardo

Tiene agua caliente

2/10

Poor

10 Aug 2023

Bibiana

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.

Friends_and_family Family

4/10

Poor

29 Jul 2023

bonifacio

Not what we expected, not what was on the website.

Leisure Partner

10/10

Exceptional

02 Aug 2022

Anna

Friendly staff and beautiful hotel!

10/10

Exceptional

01 Aug 2022

Anna

Wonderful and a very very unique hotel!

Leisure

10/10

Exceptional

05 Apr 2022

Alexa

My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!

Leisure Family

10/10

Exceptional

12 Jan 2022

Marc

What a great property and location. The restaurant is also awesome.

Leisure Pet

10/10

Exceptional

10 Dec 2021

Fernanda

Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.

Leisure Family

10/10

Exceptional

06 May 2021

Verified traveler

I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.

Leisure Self

10/10

Exceptional

20 Dec 2020

Alex

Something different

It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .

Self

10/10

Exceptional

16 Mar 2020

Alexander

Great stay!! Can’t wait to come back!

Partner

6/10

Pleasant

06 May 2019

Coline

You are paying the location

Good location, near Zocalo, however very noisy.
Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.

Family

10/10

Exceptional

02 May 2019

Verified traveler

The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing

Business Self

8/10

Excellent

13 Jan 2019

Ronald

A little gem!!

When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip!
The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,,

The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.

Partner

8/10

Excellent

13 Nov 2018

Verified traveler

Spacious, comfortable rooms in great location

Spacious comfortable rooms, great food, perfect location!

Partner

10/10

Exceptional

04 Mar 2018

Isabel

Perfect hotel

Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap

10/10

Exceptional

07 Jan 2018

Abby

Luxurious hotel right in town

Luxurious hotel. Wish we could have stayed longer!

2/10

Poor

31 Dec 2017

Verified traveler

Loud dance music from hotel DJ until late night!

Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was \"an art hotel\" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.

Partner

10/10

Exceptional

26 Aug 2017

Luis Alfonso

Great stay

Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.

Partner

8/10

Excellent

07 Jul 2017

Sally

We love this hotel and stay here frequently.

The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.

8/10

Excellent

21 Apr 2017

Verified traveler

Conveniently located, but a bit overpriced

Overall I had a good experience at Sereno. The location is ideal and the space is really well kept and cute. I guess I just expected a little more given the price. But I was there during Semana Santa, so perhaps the prices were increased due to that. My only criticisms are: I was never oriented to the hotel by the staff. Not a huge deal since it is small, but an orientation to the spa and grounds would have been nice. Also, the WiFi service was pretty awful. Not sure they can do anything about that either, but it should be noted. I had good service, but if I moved literally a half an inch, it was gone.
The other issue I had was that it rained very hard one day and the ceiling in my room leaked in multiple places. The staff were great and immediately moved me, but I also think it should be noted.

10/10

Exceptional

26 Jan 2017

Verified traveler

The hotel is super clean and location is very good

I had a excellent experience to stay in this hotel for 2 nights. There are well decorations and with many nice pictures. The location is exactly convenient to walk to the downtown, it just about 3-5 minutes walking. The room is super clean and big enough. The most important thing is the bed which is super comfortable to sleep. The staff are stand by for 24 hours and very nice and helpful. It is really a good choice for staying this hotel if you have plane to visit this lovely town!

Family

8/10

Excellent

15 Dec 2016

Marilyn

New kid on the block

Lovely hotel, just done, infact they were still finishing it whilst we were there. Really calming and relaxing. They are obviously still working out a few kinks. The finish isn't perfect but it's a cute place and they seem like a good bunch. Good place to stay.

4/10

Poor

15 Dec 2016

Verified traveler

Loud partying staff but good location

Smells moldy in room due to terrible ventilation prob, staff participates in loud late night music and banter in main quad/lobby (it ended about 1am on a Tuesday).

Good central location to main plaza if you don't care about sleeping or air quality.

8/10

Excellent

31 Oct 2016

Andrew

Great hotel - but...................

Great hotel with unique decor. We stayed in the Rey room. Absolutely huge.

But............very noisy bar at the end of the block which sometimes played really loud music from 8. The real gripe though was the nightclub around the corner playing really, really loud music, enough to shake the windows of our room. This went on every Thursday, Friday and Saturday from midnight until 5am.

6/10

Pleasant

30 Nov 2025

Erick

Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie

Business

8/10

Excellent

30 Oct 2025

Norma

La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del
Sol, elijan la habitación de sin ventana en el techo.

8/10

Excellent

09 Oct 2025

Dyrna

El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente.
La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas.
Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC.
Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir

Leisure Partner

8/10

Excellent

13 Jun 2025

Lupita

Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.

Leisure Family

10/10

Exceptional

13 Mar 2025

Johannes

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.

Friends_and_family Family

6/10

Pleasant

19 Feb 2025

Rafael

Servicio excelente,solo el baño muy malo

Leisure Partner

10/10

Exceptional

24 Dec 2024

TORRES CABRERA

.

Leisure Family

10/10

Exceptional

03 Nov 2024

Octavio

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil.

Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento.
Grandes ventanales y una hermosa vista del jardín.
La habitación es cómoda, las camas y almohadas deliciosas.
Agua caliente sin problema.

Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía.
En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento.

Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal.

Ademas, cuentas con estacionamiento.

Partner

8/10

Excellent

06 Oct 2024

Maritza

Tiene personal , súper accesible , amable , con buena atención .

10/10

Exceptional

28 Jul 2024

Andres

Que dan un buen servicio

Leisure Family_with_children

6/10

Pleasant

28 May 2024

Verified traveler

Se ve un excelente lugar

Partner

10/10

Exceptional

15 Apr 2024

Felipe de Jesus

Excelente atención y servicio por parte del personal
El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve

Self

8/10

Excellent

22 Mar 2024

Fernando

Nada espectacular, estaban en remodelación, polvoso.

Leisure Family

10/10

Exceptional

13 Feb 2024

Ricardo Adalberto

Es una excelente alternativa de hospedaje en el centro histórico

Business Self

10/10

Exceptional

25 Dec 2023

Nestor

Habitaciones amplios y cómodas.

Partner

10/10

Exceptional

08 Jul 2023

carlos

Súper

Excelente Hotel muy Buen servicio todo el personal muy amable

Friends_and_family Friends

8/10

Excellent

31 Dec 2022

Verónica Yadir

Que no hay restaurante ahí, pero el de la misma cadena que está a lado es delicioso

Leisure Family

10/10

Exceptional

23 Dec 2022

Ludwing

Te dan bebidas al llegar, son muy amables, el lugar muy bien ubicado y cuidado

Leisure Family

10/10

Exceptional

25 Aug 2022

Edgar

Muy buen lugar

Leisure Family

10/10

Exceptional

13 Jun 2022

abigail

Súper lindo.

6/10

Pleasant

02 May 2022

Ana Cristina Navarrete

Está muy bien ubicado y el diseño en general es lindo. La cama y la regadera son súper buenas.
Las fotos de Expedia son engañosas, parece que hay jardín y áreas de descanso pero creo que la única habitación con vista a un pasillo con plantas, es la de la foto. El patio común lo convirtieron en restaurante y todo el ruido, desde que montan para el desayuno hasta que cierran el lugar, se escucha en la habitación. La única ventana da a la calle por lo que no es posible abrirla y deja todo el espacio sin ventilación.
Al llegar nos ofrecieron una bebida de bienvenida, cómo teníamos prisa no pudimos pasar a la barra a pedirla en ese momento. Más tarde, cuando quisimos tomarla, nos dijeron que no, que solo es la llegar.

Leisure Partner

10/10

Exceptional

11 Apr 2022

ELIZABETH PARADA

Excelente lugar

El servicio fue maravilloso, todos muy atentos y amables. La ubicación es súper céntrica

Friends_and_family Friends

2/10

Poor

07 Mar 2022

Carlos

Sólo me gustó la ubicación.
No me gustó que el personal es muy desatento, el restaurant malo y frío, las habitaciones frías, muy incómodas y mucho ruido de la calle.

Leisure Partner

10/10

Exceptional

27 Jan 2022

Sonia Isabel

Esta bien

El Hotel es muy bonito la decoración súper, el restaurante también muy bien. Lo único que ponen música alta hasta las 23 y las habitaciones dan todas al patio así que es imposible no oír la música.

Partner