CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
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8.6/10Excellent159 Reviews
Cleanliness9.2/10 9.2
Service8.6/10 8.6
Comfort8.6/10 8.6
Condition8.8/10 8.8
Neighborhood9.2/10 9.2
Amenities8.2/10 8.2
See all ratings- Design
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Helverica
The hotel is located in downtown San Cristobal, just half a block from Central Park, the Cathedral, and many other points of interest. This brand-new hotel reflects the spirit of Chiapas in its decor. Each room is filled with elegant, traditional items complemented by modern amenities.
Guests can enjoy city views from the relaxing rooftop garden. The hotel offers a restaurant, pizzeria, Wi-Fi, and parking for a pleasant stay.
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With a stay at Hotel Helvérica, you'll be centrally located in San Cristóbal de las Casas, steps from Foro Cultural Kinoki and Church of San Nicolás. This hotel is 0.3 mi (0.5 km) from San Cristóbal de las Casas Cathedral and 0.8 mi (1.2 km) from La Merced Church.
Stay in one of 16 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Noise-free rooms not guaranteed
Events/parties not allowed
Professional property host/manager
Pets allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Heating fee: MXN 200 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
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Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Pet fee: MXN 200 per pet, per night
- Service animals are exempt from fees
- Late check-out fee: 100 percent of room rate (subject to availability)
- Air conditioning fee: MXN 200 per night
- Heating fee: MXN 250 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Foro Cultural Kinoki
0.1 km / 0.1 mi
Church of San Nicolás
0.2 km / 0.1 mi
Museo de San Cristóbal
0.2 km / 0.1 mi
San Cristóbal de las Casas Cathedral
0.2 km / 0.1 mi
Plaza 31 de Marzo
0.2 km / 0.2 mi
Mesoamerican Museum of Jade
0.4 km / 0.3 mi
Santo Domingo Handicraft Market
0.4 km / 0.3 mi
Arches of Carmen
0.5 km / 0.3 mi
Regional Costume Museum
0.6 km / 0.4 mi
La Merced Church
0.6 km / 0.4 mi
Centro Cultural de los Altos
0.7 km / 0.4 mi
Amber Museum of Chiapas
0.7 km / 0.4 mi
Ex-Convent of Santo Domingo
0.7 km / 0.4 mi
Mayan Textile Center
0.7 km / 0.5 mi
Galeria Studio Cerrillo
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2015
- Year of most recent renovation: 2019
- Total number of rooms: 13
- Number of floors (main building): 3
- Double rooms: 5
- Suites: 4
- Quadruple rooms: 4
- boutique hotel
- MasterCard
- Visa
- Maestro
- Visa Electrón
Show 42 more facilities & services
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Entertainment Area
- Small pets allowed (under 5 kg) not available in all roomsExtra charge
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fi
- Car hireExtra charge
- Transfer serviceExtra charge
- Secure parking
- Airport ShuttleExtra charge
- Room service
- Medical serviceExtra charge
- Bicycle hire service
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Hotel safe
- Cloakroom
- ShopExtra charge
- Garden
- Terrace
- Luggage room
- Bikes available
- Towels and bed linen
- Non-smoking area
- MassageExtra charge
- LGTBIQ friendly
- Children get free accommodation, meals payable on the spot
- Early Check-in
- Early departure
- No hen/stag or any other parties allowed
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
AI
All Inclusive
Meals and selected drinks/services may be included.
HB
Half Board
Usually includes breakfast and one additional meal.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 25 m²DBL.2Q
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bikes Available: 2
- Children share the bed with parents
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Wake-up service
Show all 18 amenities
- Wi-fi
- Balcony
- Safe
- Ironing set
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE TWO QUEEN BEDS
Room photos
14 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailablePhoto unavailablePhoto unavailable
Photo unavailablePhoto unavailable
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Photo unavailablePhoto unavailable
Photo unavailablePhoto unavailablePhoto unavailablePhoto unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Bikes Available: 2
- Children share the bed with parents
- Cable TV
- Satellite TV
- Desk
- Toiletries
- Alarm clock
- Wake-up service
- Wi-fi
- Balcony
- Safe
- Ironing set
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE DELUXESINGLE • DELUXESGL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
SINGLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 20 m²DBL.DX-KG
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Balcony
- Safe
- Ironing set
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Cable TV
Show all 18 amenities
- Children share the bed with parents
- Bikes Available: 2
- Toiletries
- Alarm clock
- Shower
- Bathroom
- Make-up mirror
- Desk
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE DELUXE KING BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailablePhoto unavailablePhoto unavailablePhoto unavailablePhoto unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 20 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Room amenities
- Balcony
- Safe
- Ironing set
- Mini fridge
- TV
- Direct dial telephone
- Hairdryer
- Cable TV
- Children share the bed with parents
- Bikes Available: 2
- Toiletries
- Alarm clock
- Shower
- Bathroom
- Make-up mirror
- Desk
- Wake-up service
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 22 m²DBL.ST
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Terrace
- Safe
- Ironing set
- Fridge
- TV
- Direct dial telephone
- Hairdryer
- Shower
Show all 18 amenities
- Bathroom
- Bikes Available: 4
- Children share the bed with parents
- Alarm clock
- Wake-up service
- Wi-fi
- Toiletries
- Desk
- Make-up mirror
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Terrace
- Safe
- Ironing set
- Fridge
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom
- Bikes Available: 4
- Children share the bed with parents
- Alarm clock
- Wake-up service
- Wi-fi
- Toiletries
- Desk
- Make-up mirror
- Cable TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 23 m²DBL.KG
Room overview
Non-smoking room- Room size
- 23 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Direct dial telephone
- TV
- Satellite TV
- Bikes Available: 2
- Children share the bed with parents
- Cable TV
- Bathroom
- Wi-fi
Show all 16 amenities
- Wake-up service
- Alarm clock
- Toiletries
- Desk
- Shower
- Hairdryer
- Safe
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHelverica
DOUBLE KING SIZE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 23 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Direct dial telephone
- TV
- Satellite TV
- Bikes Available: 2
- Children share the bed with parents
- Cable TV
- Bathroom
- Wi-fi
- Wake-up service
- Alarm clock
- Toiletries
- Desk
- Shower
- Hairdryer
- Safe
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Helverica
75
reviews shown
Timothy
Nice clean place near the center. Rooms are large and clean. Staff is very helpful and friendly. Parking is available, but its a few blocks away.
Edgar
Great spot
Julio
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Susan
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Marjorie
Could have been a great stay...
We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience.
Otherwise the hotel was very nice.
It was very cold, being San Cristobal, so bring your jammies and no heaters to be found.
Very close to the cento and many good restaurants in the area.
Not sure if we'd return.
Otherwise the hotel was very nice.
It was very cold, being San Cristobal, so bring your jammies and no heaters to be found.
Very close to the cento and many good restaurants in the area.
Not sure if we'd return.
Martin
Cold hotel with no room heating in winter months.
First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Jose
San Cristobal de las casas
The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Verified traveler
Great place to enjoy San Cristobal
Spent two nights here. Fantastic location near the central square. Has gated, private parking. We reserved the two-story townhouse a couple blocks from the main hotel (where you check-in). It was super clean, modern, and spacious. It had its own balcony with hammock and chairs next to the bedroom/bathroom, all upstairs. Downstairs had a kitchen with refrigerator, microwave, sink, blender, etc. There is no a/c, but not a problem at all since San Cristobal is a lot cooler than most Mexican towns. The are is tons of activity with restaurants and shopping all withing walking distance. We parked our car and never used it again until we checked out. The staff was extremely helpful and polite. We will definitely stay here again in the future!
Verified traveler
Excellent hotel in the city center
Gorgeous, modern hotel in the heart of San Cristobal. We stayed in the small apartment style room--2 blocks from the main hotel. Our car was parked right in front of our room behind a locked door. The rooms was very clean and well-appointed. The upstairs bedroom had a bathroom with shower and a balcony with hammock and chairs. The downstairs had a kitchen and seating area. The main hotel I just off the square and out place was a couple minutes walk from there. Super convenient. We were surrounded by restaurants and walked everywhere. The front desk staff was friendly and very helpful. We will definitely stay here again!!
Verified traveler
Beautiful room and wonderful staff! We loved it so much we booked here twice in the same week!
Timothy
Stay there when the weather is warm inky
The hotel is lovely and in a great location. It would be a terrific place to stay when the weather is warm. But in January, there is not enough heat to keep it comfortable
Queeny
I loved the location and the staff were very helpful. The rooms are very modern, clean and eco friendly. I plan to return soon.
Verified traveler
Location and rooms were very nice. Close to everything
Patricia
Noise outside the rom
juan pablo
this was a total SCAM.
Got this hotel because of the location. the. i get there and they sent me to a different place like 3 blocks away. hotel reps where not al all helpfull. tried to change the room and no more vacancy. got us really angry since we were there with other couples for a wedding. at the lobby they told us it was explained on the webpage BUT NOTHING ABOUT IT is said in the reservation.
Chris
Very Noisy
If you want to sleep before 2 AM, this is not the hotel for you. It's very noisy because of all the bars and clubs on the street.
I paid for two nights and left after one. Just a horrid experience.
Friends who live in San Cristobal say it's busy and loud every night on the street. Makes me think the reviews on the website are fake., No way such a noisy place has such a high rating in the system.
I paid for two nights and left after one. Just a horrid experience.
Friends who live in San Cristobal say it's busy and loud every night on the street. Makes me think the reviews on the website are fake., No way such a noisy place has such a high rating in the system.
Daniel
Modern hotel
Modern hotel with trendy furnishings. Very large comfortable bed and good shower. The location was excellent, a two minute walk to the main square. There wasn't a restaurant attached to the hotel which not we didn't try but looked nice. The only downside was that the room was a little cold. However there were extra blankets which we made use of.
Linda
Very comfortable
Nice hotel. San Cristóbal was very cold and so was our room but in better weather I would love it there. Lots of hot water, good wifi, great beds, close to restaurants and the zocalo. I really wanted a kettle to make coffee or tea in the room though, or even just a hot water machine on my floor.
Daniel
Muy bien
Mike
love the hotel!
The Place was really amazing, love the room and the service from the staff was really good. location wize: is one block from the main city center. Sound: the hotel is next to a bar so you can hear some music on the background but you will rest really good. PS the bead is really good.
Tony
a media cuadra del centro
Lizeth
Excelente todo!
Verified traveler
Es un hotel muy hermoso tienes sus detalles hermosos
Marco Aurelio
Las camas y almohadas son muy incomodas, la habitacion que me toco es sofocante se siete uno encerrado , no hay botes de agua de cortecia, solo te dejan un papel higiénico , el restauranten tiene musica en vivo y se escucha hasta los cuartos aparte de que es un restaurante de pizzas que el humo que genera el cocimiento se extiende en todo el restaurante ...y para rematar solicite me extendieran un poco de tiempo mas para realizar mi check out y me lo negaron comentando que tenia reservas y el hotel estaba vacio, muy vacio toda la ciudad estaba con poco turismo por ser temporada baja creo que debieron ser accesesibles en ese aspecto....solo regresaría pq admiten mascotas.
DAGOBERTO RODRIGUEZ
Muy recomendable
Miguel Angel
Buen acceso, acepta mascotas y amplio estacionamiento. Cerca de la zona principal
Osmar
Muchísima bulla en el hotel, se escucha todo
Carlos
Buena ubicación
Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Caro
Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Silvia
Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua...
Buena ubicacion...
Buena ubicacion...
Verified traveler
Un pequeño detalle que se resuelve fácil
me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento.
Eso no frustro ni un poco mi viaje.
Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Eso no frustro ni un poco mi viaje.
Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Juan manuel
Muy bien atendidos
Ana Silveria
Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Verified traveler
muy comodo y super limpio
Yumi
Buena ubicación, habitaciones amplias, cómodas y limpias :)
ana
Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
Martín Alfonso
Me están haciendo cargos adicionales a la reservacion
Jonathan
nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
GERARDO ANTONIO
Muy buen hotel y super ubicado en el centro
Excelente Hotel super bien ubicado, limpio y con diseño interesante. El servicio de desayuno en la terraza con su personal amable muy bueno, al igual q el restaurante asiarico en planta baja para la comida y cena.
Jey
Buena opción de alojamiento
El hotel está bonito y bien ubicado. Las habitaciones más grandes tipo suites que dan a la calle tienen muchísimo ruido. Pedir habitaciones interiores.
Verified traveler
Súper bien ubicado, bonitas instalaciones y personal muy amable.
HECTOR RAMON
falta sistema de cable
Solo no tienen sistema de cable
Verified traveler
Muy bonito.
Súper agradable el lugar.
Un hotel bastante nuevo, limpio.
Bien ubicado, a media cuadra de la catedral.
El personal muy atento.
De lujo la habitación.
Volvería.
Súper agradable el lugar.
Un hotel bastante nuevo, limpio.
Bien ubicado, a media cuadra de la catedral.
El personal muy atento.
De lujo la habitación.
Volvería.
Verified traveler
El estacionamiento estaba fuera de servicio y no avisaron. El agua de la regadera estaba fria. Y la persona que nos recibio no tenia buena actitud. La decoracion y la ubicacion del lugar excelente!
Cindyc
Un poco de ruidos, debido al tipo de construcción, las paredes son de concreto. Pero en general bien, personal atento
Héctor
Excelente Recomendación
Un lugar muy bonito y perfectamente ubicado! Lo recomiendo.
Verified traveler
Excelente trato del personal, su amabilidad, atenciones así como las instalaciones son impecables.
Verified traveler
Buena ubicación y las habitaciones tienen todo lo que necesitas
Dulima
Muy buen hotel
Excelente hotel, gran ubicación
Verified traveler
Las escaleras no tienen barandal, faltan enchufes en los cuartos. No hay un espejo o peinador fuera del baño, si te quieres peinar esta todo el espejo sudado, tampoco cuenta con cafetera en los cuartos ni botellas de agua
Tuula
Tyylikäs mutta keskeneräinen
Tämä kolmen huoneiston apartementos-rakennus on osa Helverica-hotellia, joka sijaitsee muutaman sadan metrin päässä. Huoneisto oli arkkitehtoonisesti näyttävä, mutta monet yksityiskohdat olivat jääneet huomiotta. Sänky oli hyvä ja valaistus yöpöydillä riitti lukemiseen. Muuten asunto oli pimeä. Olohuone-keittiössä en nähnyt esimerkiksi mikroaaltouunin säätönappuloita ilman omaa taskulamppuani. Mihinkään ei voinut ripustaa vaatteita. Kylpyhuoneessa ei ollut koukkuja pyyhkeille. Keittiössä oli kahvinkeitin ja keittolevy muttei niille pistorasioita. Sijainti on hyvä, lähellä kävelykatua.
Martha
Muy bien el hotel, muy bien ubicado
Sólo que nos dieron un habitación a un lado de un bar y había mucho ruido y no pudimos cambiarnos, afortunadamente a las 10 de la noche cierra el bar en domingo
Sólo que nos dieron un habitación a un lado de un bar y había mucho ruido y no pudimos cambiarnos, afortunadamente a las 10 de la noche cierra el bar en domingo
EDUARDO
Me gusto la atencion del personal, en especial de los jovenes que trabajan como botones
Verified traveler
Buen lugar mal servicio, cero centrado en el cliente
David
Buena cabaña, mejorar servicio
Una linda cabaña, muy completa. olvidaron poner jabón, shampoo, papel higiénico. No hay una persona de fijo para dar y devolver llaves. No hay agua para beber.
Maria José
Buena experiencia
El hotel está muy bonito así como sus habitaciones, el servicio excelente y la limpieza también. El único detalle es que en el cuarto que estuvimos (núm 3) se escucha mucho el ruido que viene de afuera. En la madrugada en la zona de recepción estuvieron haciendo muchísimo, no sé si fue parte del equipo del hotel o huéspedes y eso no nos permitió descansar.
Verified traveler
El baño en la regadera no tenía jabonera tuve que poner las cosas de baño en el piso
El lavabo casi no salía agua
El lavabo casi no salía agua
Verified traveler
La tranquilidad de la zona. Y que cuenta con los servicios básicos
Verified traveler
La habitación le falta mantenimiento. La puerta no cierra bien, la tele no se ve bien y le falta ventilación al baño. Mucho descuido en muchos detalles. Eso sí el personal muy amable y dispuesto ayudar
Karla
Muy buena ubicación y las habitaciones limpias y muy bien . El estacionamiento a dos cuadras
Verified traveler
La atención y lo malo q el estacionamiento está un poco lejitos
YOLANDA
Nuestra estancia ahí fue muy agradable las instalaciones están muy padres y amplias , yo me hospedé en la suite y tienen suficiente espacio, el personal muy amables. Muy recomendable
Verified traveler
Muy buena hubicacion. Todos muy amables! El check in y checkout fue muy rapido.
Verified traveler
HOTEL BONITO, Y MUY CÓMODO MUY CERCA DE LA PLAZA CENTRAL DE SAN CRISTOBAL DE LAS CASAS
Leopoldo
Ofrecen el servicio de consigna de bicicletas sin costo! Excelente para dar la vuelta en el pueblo.
Lo único malo es que si solicitas calentadores tienen cargo adicional
Lo único malo es que si solicitas calentadores tienen cargo adicional
VERONICA
Me encantó lo acogedor y cómodo que es. El plus, cerca de todo. El personal de gran calidad humana. Gracias por hacer mis vacaciones inolvidables.
Vanecel
El hotel en las fotos de expedía se ve completamente diferente a lo que realmente es, las habitaciones están mucho más pequeñas de lo que se ve y yo me quedé en una habitación “de lujo”...
El hotel y las habitaciones huelen a humedad, el agua caliente dura muy poco tiempo, las toallas estaban rasgadas de las orillas, publican un posible desayuno que no existe, el estacionamiento está lejísimos y como no tienen servicio de valet parking tienes que ir con los botones de hotel a dejar y recoger tu coche; eso estuvo súper mal!!!!
No recomiendo en absoluto el hotel helvérica, por el previo hay muchos con mejor precio calidad.
Lo único que puedo rescatar del hotel es que está A una calle del centro, pero hay otros mejores a la misma distancia.
El personal del hotel está cero capacitado para tratar gente, la recepcionista incluso fue grosera al solicitarle información.
En fin... cuando regrese no será mi opción de hotel.
El hotel y las habitaciones huelen a humedad, el agua caliente dura muy poco tiempo, las toallas estaban rasgadas de las orillas, publican un posible desayuno que no existe, el estacionamiento está lejísimos y como no tienen servicio de valet parking tienes que ir con los botones de hotel a dejar y recoger tu coche; eso estuvo súper mal!!!!
No recomiendo en absoluto el hotel helvérica, por el previo hay muchos con mejor precio calidad.
Lo único que puedo rescatar del hotel es que está A una calle del centro, pero hay otros mejores a la misma distancia.
El personal del hotel está cero capacitado para tratar gente, la recepcionista incluso fue grosera al solicitarle información.
En fin... cuando regrese no será mi opción de hotel.
Karla
Excelente ubicacion y el personal muy servicial. Seguramente nos hospedaraemos aqui en nuestra proxima visita a San Cristobal.
Lesvia E
Un hotel muy bonito lo cual lo recomiendo mucho vale la pena
Verified traveler
Muy recomendable para hospedarse.
Muy recomendable limpio, personal muy atento y lo mejor la ubicación.
joaquin
cerca del centro
ya el hotel cuenta con valet parcking ya que su estacionamiento está a 3 cuadras lo recomiendo
Lorena
Todas las mañanas se apagaba el calentador y no salía caliente el agua, está junto a un bar así que no duermes nada
angel benito
Estancia deluxe
Muy padre el lugar y una muy buena estancia volveria a este hotel.
Maria
Excelente Ubicación
Lo mejor sin duda es la ubicación de este lindo hotel boutique en San Cristóbal de las Casas. Las habitaciones son muy cómodas y muy lindas aunque el agua caliente se acaba muy rápido.
El personal del hotel es muy amable y te ayudan a coordinar tours de forma ágil y rápida. Un gran opción para quedarse!
El personal del hotel es muy amable y te ayudan a coordinar tours de forma ágil y rápida. Un gran opción para quedarse!
Norberto
Un día explendido
Fue un hotel
Excelente
Excelente
Location & surroundings
Helverica
Francisco I Madero 14, San Cristobal De Las Casas, Mexico
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Helverica
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