Casavieja

10/10

Exceptional

04 Jan 2026

Alberto

Great location and very kind staff! Our room was on the 3rd floor super gorgeous view of the town and very central to everything! Would stay again for sure!

Leisure Partner

10/10

Exceptional

10 Dec 2025

Max

Good location and nice staff

Leisure Family

10/10

Exceptional

24 Dec 2024

Minju

It's a safe, quiet place. One block behind is main street. Easy to go everywhere.

Leisure Family

10/10

Exceptional

06 Aug 2024

PABLO

👍

6/10

Pleasant

11 Apr 2023

Elmer Payro

Básico

Es un hotel coloquial bonito, tiene lo básico, aunque no es tan cómodo.

Partner

6/10

Pleasant

03 Mar 2023

Evelyn

Walls are very thin and had a problem hearing everything the room next to me was doing after hours (if you get what im saying) and extremely/no internet

Leisure Friends

10/10

Exceptional

02 Oct 2022

Bruno

Very Charming Colonial -Centrally Located

Very Charming Colonial style hotel close to shopping, parks, eats. Great WIFI, excellent service from everybody. Good complimentary breakfast provided next door. Only neg comments are that the Suite I received was cold, a space heater was provided but it didn't quite heat up the whole room. The bathroom has some Very low beams, banged my head a couple of time getting out the bathroom. Clawfoot bathtub a Plus after a long day of sightseeing! Great value.

Partner

8/10

Excellent

27 Dec 2021

Itzbi K

Pros -Beautiful architecture and amazing customer service
Cons-steep stairs, small rooms.

Leisure Family

10/10

Exceptional

30 Oct 2021

James Waltham

Very nice hotel. Room was a very nice. The claw-foot bathtub was something I've rarely seen in a bathroom. Some evenings it did get very noisy because the hotel seems to be booked with a lot of tour groups. The location was excellent.

Leisure Partner

8/10

Excellent

06 Oct 2021

Juan Carlos Limon

Staff was nice and room was nice. However, the bathrooms in the two rooms we stayed were just way too small. WiFi was just okay at best. Location was great though.

Leisure Partner

8/10

Excellent

16 Feb 2021

Verified traveler

Very well kept property, clean rooms and excellent staff. The property is located close to restaurants and shopping.

We hired Ramiro ovando for some excellent tours, his service made him a friend. Call Ramiro at 01152967-107-8173 for great service in tours at great value

Leisure

6/10

Pleasant

21 Dec 2020

Verified traveler

I didn’t like the hotel. It was expensive for what it was: small room, poor service and it was cold and noisy. We will not go back, either recommand.

Leisure Family_with_children

6/10

Pleasant

30 Nov 2020

Jose luis

t looks nice but it’s not so comfortable

I got the Room on the first floor near to the street with a lot of noise only if you’re really tired. It’s smell like humidity and the mattress has a plastic protector very uncomfortable

Partner

10/10

Exceptional

03 Nov 2020

Art

The personal give you a excellent service, clean areas, fast service

Leisure Partner

10/10

Exceptional

23 Jan 2020

Verified traveler

Está ubicada en un lugar perfecto cerca de todo cuenta con estacionamiento

Leisure Self

10/10

Exceptional

29 Jul 2019

isaias

great hotel, close to the plaza

great hotel, friendly staff, super helpful, close to the plaza and restaurants

Family

2/10

Poor

19 Jul 2019

C.Miller

It should not be listed as a VIP+ property, the staff is rude, the rooms are abismal.

Leisure Partner

10/10

Exceptional

08 Jul 2019

Isaac

The rooftop views are beautiful. Staff is very friendly and helpful.

Leisure Partner

10/10

Exceptional

01 Jul 2019

Verified traveler

I loved the place, very friendly staff and clean rooms.

Leisure Family

8/10

Excellent

22 Apr 2019

Verified traveler

nice cozy hotel right by all restaurants and bars.

Leisure Partner

6/10

Pleasant

24 Feb 2019

Verified traveler

Unprofessional, unfriendly staff but clean hotel

Casavieja is advertised as an adults only inn. While my husband and I were there, dozens of teenagers were staying there on a class trip. Loud noises like, yelling, music, and doors being slammed were regular. The staff doesn’t even look up at you as you leave and enter. The space is beautiful but the staff is unfriendly and unprofessional. My husband and I didn’t receive water our second day there and we had to walk to a corner store to get clean water. We were so excited to stay here again as we regularly visit San Cristobal twice a year. Never again!!!

Partner

10/10

Exceptional

30 Jan 2019

Verified traveler

The historic quaintness of the building in general. The cordiality and helpfull nature of the staff.

Not leaving coffeee packets over night, quarters are somewhat tight; not enough outlets.

Business_and_leisure Friends

8/10

Excellent

20 Jan 2019

JohnPaul

A Comfortable Colonial Hotel in a Colonial City

I chose this hotel because of its colonial style. It is called”old house” and this refers to the architecture and decoration style. Unlike newer hotels, there is plenty of space: an ample lobby, lounge, sitting room with TV, and two inner patios with flowers and plants. Parking and restaurant are close by across the street.
Breakfast was abundant and tasty; once more, the restaurant is large with plenty of room, with tables set for two, four, six; my wife and I were able to find our cost corner.
It was windy and cold in the evening at this time of year. A heater was supplied and extra bed clothes.
Everybody was kind and courteous and we had no problems at check in and check out

Partner

4/10

Poor

20 Jan 2019

Geovanni

This place is beautiful and some of the staff are kind of nice.. not worth the price.. rooms are very cold and really nothing special. I would never stay there again. The windows don’t even close, I was there with my mom, she was so cold she got sick from the cold rooms and bathrooms..

Leisure Family

6/10

Pleasant

26 Dec 2018

Verified traveler

Establishment is clean, charming, and warm. Nice location and good price. Only thing that it wasn’t good was the internet/wifi. No connection at all, given the fact how vital wifi is this day, the establishment could do better to improve it. Otherwise, not sell it as a commodity.

10/10

Exceptional

22 Dec 2018

Verified traveler

Very nice hotel with very nice arquitecture, but bad internet! But really a nice peaceful hotel

8/10

Excellent

19 Nov 2018

Ella

Hotel needs staff who speaks English. Property was pretty .

Leisure Friends

10/10

Exceptional

12 Nov 2018

Fiona

Great location, great showers .. rare in our experience so far! Quiet

Partner

8/10

Excellent

09 Nov 2018

Verified traveler

Nice hotel, well situated but our room had a water pump strong noise than turned on and off every several minutes, at times there’s no hot water and or it takes several minutes to “arrive”

10/10

Exceptional

14 Oct 2018

Rey

Couldn't choose a better place to stay... it meet all my expectations

6/10

Pleasant

30 May 2018

Elva

The hotel was clean and peaceful. At night is very noice b/c you hear all the cars from outside and people talking. Very noice to sleep.

10/10

Exceptional

28 May 2018

Maria Angeles Irma Patric

San Cristobal is a gorgeous town, would love to go back, and Casa vieja is where I will stay.

Family

10/10

Exceptional

17 Apr 2018

Verified traveler

Charming

I love this hotel for the character and old charm beauty and the staff is very friendly. I will stay at this hotel again.

10/10

Exceptional

05 Apr 2018

Danilo

Nice hotel, nice stay, good position. I would definitely recommend it

10/10

Exceptional

02 Apr 2018

stephen

Nice, Quiet, Clean.

Staff was low key and non-obtrusive.
The hotel was very quiet. Most guests were travelers who checked in late and left early the next morming.
Water pressure great with plenty of hot water.
Just a few blocks from everything in centro.
A bit more then we like to pay but made a very memorable visit to the area even more special.

Partner

8/10

Excellent

22 Mar 2018

Verified traveler

Old world charm but not from the staff

Good value. Very attractive old house. Rooms have windows onto courtyard and could be noisy. Staff efficient to the point of rudeness. No info offered whatsoever, we only found out it had a restaurant as we left! Parking convenient across the street

10/10

Exceptional

18 Feb 2018

Linda

A treasure

We so enjoyed staying in this boutique hotel in the Centro district. This is a 400 year old building that has been restored however has kept the old style charm. Many pieces of antiques can be found through the facility. The court yard is beautiful. The wine cellar is worth asking to see.

This hotel is located about two blocks from the main square. From there you can find the Amber Museum, Chocolate museum, Jade museum, and explore the many churches or just sit in the park and watch the people.

8/10

Excellent

12 Feb 2018

Bobbie

well located hotel

Weather was not cooperative during our stay, appreciated room heaters

6/10

Pleasant

18 Jan 2018

Verified traveler

Beautiful Hotel

So some of the positives of the hotel is that it is beautiful hotel. Breakfast is included as well, and there are extra blankets and a heater in the rooms. Parking is included which is great because the streets are so tiny that it makes it impossible to find parking. It is a few minute walk away from where all the restaurants are. What I did not like is that I paid for a room with two beds and another room with a king bed. The room with the king bed did not look like a king, but a queen though the sizes may be different because it is a different country. The other room I was given another room with a king bed. When I told the receptionist that I needed a room with two beds she said they gave me the single bed room because I had disclosed that it was only two people in that room. I said the doesn't matter I paid for a room with two beds. I lost that battle and had to stay with the room with just one bed even though I needed two beds. I had a hard time finding the room and once I did the room door had been left wide open. The room was beautiful and the beds were comfortable, but there was not enough plugs in my opinion because you had to disconnect the clock or the room lamps which is how you turned on the lights by the way. Really nice hotel, and I would probably stay again if the staff was more helpful and gave me the room I paid for.

4/10

Poor

18 Oct 2017

Verified traveler

Noisy rooms

There is a lot of noise in the hotel rooms. The worst romos are the ones facing the street, you can hear everything: cars, people walking by at night, motorcycles. The rooms facing the patio do not are less noisy, but you still can hear the noise of guests arriving late at night or leaving very early ... the noise of the steps, the suitcases, the voices. If you are sensitive to noise, do not choose this hotel. The beds are hard, they really need to change the mattresses. The pillows are not comfortable. The windows do not close hermetically so you not only can hear the noise, but makes the room cold at night. Some romos have a window facing the corridor, making them stuffy….you’ll have to keep the curtains closed so other guest don’t see you. There is no safety deposit box in the rooms. The wifi in the romos is slow.
The bathroom is small, I posted photo so they can see how narrow it is. No space to place anything in the bathroom, the sink is tiny. The restaurant is across the street about 30 steps away from the hotel. The decor of the hotel is nice, looks good, but unfortunately the noise at night makes this hotel uncomfortable. Would not return to this hotel.
I also have to mention that the laddy working at the frontdesk in the evening (not the one working in the morning shift) is not at all friendly and has no service attiutd, she seems to be always on a bad mood.

10/10

Exceptional

11 Sep 2017

Hotel CasaVieja

Love at first sight!

The hotel's decor is Beautiful! It made our stay comfortable. even thought we encountered an 8.4 earthquake during our stay in San Cristobal de las Casas, the hotel offered a safe haven. The restaurant is equally beautiful with great food!

10/10

Exceptional

19 Aug 2017

Byron

San Cristóbal de las Casa

Awesome historic hotel in great area. Rooms were very comfortable and staff was very nice. Highly recommend.

Family

10/10

Exceptional

01 Aug 2017

anita

Nice hotel and walking distance to downtown. Excellent for families

8/10

Excellent

21 Jul 2017

Verified traveler

Great Place

Great place to stay. Only 1 block from the main walking strip. Only issue I would say is the street noise but I guess all hotels in the area have to deal with the same issue.

8/10

Excellent

13 Jul 2017

magda

Nice colonial hotel in the heart of San Cristobal

Linens where stained. Called to front desk to be replaced and they didn't replace until next day. They were clean but stained.

8/10

Excellent

21 Apr 2017

Federico

No HOT water!!

No hot water!!

Family

10/10

Exceptional

21 Mar 2017

agustin

Discovering San Cristobal

Nice located hotel to visit San Cristobal
Good facilities, excellent staff

10/10

Exceptional

12 Mar 2017

Suzanne

Charming hotel, in great location!

This was a repeat stay at this hotel. We love the location, close to the walking street , restaurants and shops. It is a charming hotel, comfortable, English television stations, great wifi...secure parking.
We would definitely stay here in return trips!

Partner

10/10

Exceptional

13 Dec 2016

Verified traveler

Colonial with style.

This was the type of hotel that we love. Full of ambiance yet providing all that we required for comfort. The staff were very helpful, the room was cleaned quickly and with care for our possessions.
We were on a quiet street but only a block away from a car free walking street with tons of interest.
Our only regret was that we missed tipping the Porter that got a taxi for us and handled our bags as we left.

10/10

Exceptional

19 Jun 2016

Verified traveler

Great hotel!!!

Hotel is beautiful, loved the style! Rooms are nice although a little small, specially the bathroom area. Location is within walking distance to restaurants, bars, markets and pretty much everything you would want to do/visit!

Family

8/10

Excellent

16 Mar 2016

sarahi

Very pretty loved the garden

Most rooms are doubles we had to get a double room but it was ok beds are a bit small. Overall the hotel is great very classic

8/10

Excellent

07 Jan 2016

Elisa

Nice location, good conditions

Excellent location and very nice, family-style hotel. The bed in our room wasn't so conformable, so a change in mattress would be recommended

Partner

8/10

Excellent

09 Dec 2015

Verified traveler

Amazing place to stay close to everything

Hotel is located a street behind the main road. This location helps it be near everything but not full on with processions , strikes or anything with lots of people. The hotel itself it is a beautiful place from the inside. Rooms are confortable, clean and quiet.

6/10

Pleasant

22 Sep 2015

Einat

Nice and cozy but many disadvantages

Pro's:
Good service, great location beautiful atmosphere, cozy and warm.
Con's:
Constant noise from pipes, poor internet reception, smell of mold sometimes, toilet gets clogged easily. Noisy in the morning (weird knocking sound)

Price is high considering all the above, yet it is still cozy and warm.

Partner

10/10

Exceptional

17 Aug 2015

Verified traveler

CLOSE TO EVERYTHING

EXCELLENT HOTEL IN GENERAL MY ONLY COMPLAINT WAS DE WIFI IT WAS VERY ERRATIC

10/10

Exceptional

27 Jul 2015

Verified traveler

Great staff!

The manager went out of his way to help us when needed.

10/10

Exceptional

26 Jul 2015

Caro

Beautiful hotel with excellent service

My family and I spent four nights at this great hotel. It has a great location, one block away from the Andador de Guadalupe (which is a street with stores and restaurants) and maybe 3 to 4 blocks to the Main Plaza. The hotel is beautifully decorated with fresh flowers and 3 great manicured patios. Very relaxing atmosphere. We highly recommend it.

6/10

Pleasant

18 Jul 2015

JoEllen

Basic hotel

I thought the hotel was a bit dark and crabby unless you had a court view. It was a bit over rated on trip advisor.

Family

10/10

Exceptional

24 May 2015

Verified traveler

Cute little hotel

This is a cute little hotel close to the Paseo de Guadalupe, but not too close to downtown (only 6 very short blocks away, though). The location is excellent as there is no street noise. The rooms are cozy and beautiful. They are quite small, but enough for 1-2 people. The service is great. The staff is very nice and helpful. If you need anything, they'll get it for you in no time. I only had to issues: one on the night I arrived. The room I was assigned did not have great internet connection, but they kindly relocated me to another and I had no issues afterwards. They also changed some light bulbs for me. The ones in the room were working fine but they were too bright for my taste, so they changed them in no time too, and they didn't even seem to mind or think anything of that. They also got taxis and packages for me in no time. The other issue was some running water on the patio. I think there was a leak because it sounded like it was raining when it was not. The good thing is that it really sounded like rain, so I didn't mind much. However, I worry about conserving water and I wish they could maintain/upgrade this old property better so it looks just as beautiful but is energy efficient.

6/10

Pleasant

25 Apr 2015

tina J

Didn't met my expectations.

The decoration of the hotelis pretty. The things that I really dislike was the noises in the morning, peope walking and talking loud, the room was not well clean all the time, especially the bathroom. The room size was small and the bathroom wa a joke. Not enough space and the shower smell bad.. (We stayed for 4 nights and in the room 30).. if you plan to stay in this hotel make sure to request other room except 30.

10/10

Exceptional

23 Apr 2015

Robert

San Cristobal

i visited San Cristobal from 4/16-4/23/15 it is an amazing little town to stay at. I really recommend you choose San cristobal as your stay and take the trips here if possible. The hotel is a bit of a walk from the cathedral but it's only about two blocks away from all the amazing restaurants they have. I really love this town and the hotel was great!

Partner

10/10

Exceptional

18 Apr 2015

Margaretha

Beautiful hotel

We arrived late in the evening after a long bus ride from Palenque and were really tired. The staff was really nice and accomodating. Beautiful common areas that made us feel like we were in a home rather than a hotel. Our room was a little small but very tasteful with comfortable beds. The hotel does not have an elevator but this was no problem for us. Great location on a quiet street close to everything. If you stay here you must go down to the corner and eat at Entropia. They have the best crepes, tapas and other wonderful food. Live music every night! Highly recommend!

Family

8/10

Excellent

05 Nov 2014

Verified traveler

nice convenient location

San Cristobal is not a large town so pretty much anywhere one stays is close and easy to get around, but this hotel is very convenient to everything. The only time we took a taxi was back to hotel when we were exhausted and weighted down with our little treasures.
Staff is extremely friendly and altho not always correct in their knowledge of certain places, they always were helpful and friendly.

8/10

Excellent

18 Apr 2026

JESUS ALFONSO

El hotel cumple en relación precio, calidad.

10/10

Exceptional

01 Feb 2026

Arturo

Fueron muy amables, un lugar rústico pero con buenas amenidades, el personal muy amable

Leisure Partner

10/10

Exceptional

30 Jan 2026

GC

Muy cómodo y excelente ubicación

Partner

10/10

Exceptional

13 Jan 2026

Mariel

habitaciones limpias y muy atentos, solo que el baño estaba muy chico y la habitacion de buen tamaño

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Lupis

Las instalaciones realmente le hacen honor al nombre, el personal muy atento al llegar, lo que si agradezco es que me dieron check-in early.

Partner

10/10

Exceptional

04 Nov 2025

Francisco

La Habitación estaba excelente igual el Servicio de todo el Personal definitivamente volvería y lo recomiendo con excelente 10

Leisure Family

10/10

Exceptional

19 Jun 2025

GUADALUPE LUCINA

La arquitectura unica para recorrer todo el hotel y areas del hotel. El servicio, limpieza atención. La ubicación.
Ojala tuviera dentro de la instalacion restaurante

Leisure Friends

10/10

Exceptional

09 Mar 2025

Isaac

Es un muy buen lugar, con las comodidades necesarias para pasarla bien.

Leisure Family

8/10

Excellent

28 Jan 2025

Alain

Bien placé pour visiter la ville et sortir le soir

10/10

Exceptional

12 Nov 2024

Miguel Angel

Todo excelente

Leisure Partner

10/10

Exceptional

19 Sep 2024

María Antonia

Muy bien. Cerca de la plaza principal

10/10

Exceptional

18 Sep 2024

CLAUDIA

Me encantó, la propiedad es divina y el personal siempre fue muy amable y atento

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

Jorge

Ideal para familias

Leisure Family_with_children

10/10

Exceptional

22 Aug 2024

Ury

Excelente ubicación muy tranquilo y con estacionamiento

Leisure Partner

10/10

Exceptional

06 Aug 2024

LILIANA

Tiene todo lo que se necesita en un hospedaje es bonito y tranquilo

Leisure Partner

10/10

Exceptional

20 Jun 2024

BETHSAIDA JAEL

Limpia bonita acogedora

Leisure Friends

6/10

Pleasant

30 Mar 2024

ZAIRA Y

Cómodo con aspectos que mejorar

Cómodo pero puedo haber sido mejor, jardines y espacios compartidos bastante cuidados, en cuanto a la habitacion hay aspectos que mejorar, hay descuidos en ellos, coladera del baño rota, además algo sucio.y deteriorado por el uso y transcurso del tiempo, asiento demasiado sucio. Etc

Friends_and_family Family

10/10

Exceptional

20 Feb 2024

José Jesús Tapia

Excelente opción

Leisure Self

10/10

Exceptional

08 Dec 2023

TOMIRIS DOMINGUEZ

Lugar hermoso. Siento que su restaurante debe mejorar demasiado.

Leisure Friends

10/10

Exceptional

23 Oct 2023

TOMIRIS DOMINGUEZ

su decoracion. todo excelente. su decoracion interna. Acorde todo al exterior

Leisure Family

8/10

Excellent

31 Jul 2023

HECTOR

Hotel con excelente ubicación, a una cuadra del andador. Solo el ruido de los cuartos del segundo piso es algo molesto.

Leisure Family

10/10

Exceptional

10 Apr 2023

Ruben

Increible servicio!!!

Excelente ubicación, servicio inigualable, ambiente hogareño, en verdad un gran hotel al que seguro volveré pronto!

Partner

10/10

Exceptional

18 Feb 2023

FERNANDO

Esta muy cómodo y muy accesible

Business Partner

8/10

Excellent

08 Feb 2023

ALFREDO

Lo unico que no me parece es que si pagas la habitación para dos adultos y un menor , el menor no tenga el desayuno incluido

Friends_and_family Family

10/10

Exceptional

30 Nov 2022

Yohali

El servicio excelente, la atención al cien y el desayuno muy bueno.

Partner

10/10

Exceptional

19 Oct 2022

Maria Isabel

Hermosa la decoración y el ambiente

Leisure Partner

10/10

Exceptional

18 Jul 2022

Sergio

Service es warr wirklich gut vieleich unsere Zimmer war am bißchen alt und Boden war auch kaputt abrr alles gut

Leisure Family

8/10

Excellent

28 May 2022

Magdalena

MUY BONITAS INSTALACIONES

Leisure Family

10/10

Exceptional

15 Apr 2022

Carlos

Excelente ubicación

Instalaciones y ubicación excelentes, personal muy amable, habitación acogedora.

Partner

10/10

Exceptional

01 Apr 2022

alejo felipe

Me gusto el hotel

Business Self

4/10

Poor

22 Mar 2022

Juan Antonio Lozano

Es una propiedad tranquila pero desafortunadamente no muestran interes por el cliente. No me reconocieron en ningun momento como VIP a pesar que se los mencione varias veces y no me dieron las amenidades que me correspondian. Desde que realice mi reservacion, y este fue el motivo por el que reserve esta propiedad, me decia que por ser cliente VIP Premium tendria los desayunos incluidos y no fue asi. La persona de recepcion sin capacitacion alguna, que lastima porque la propiedad es bonita y cerca para caminar al centro.

A mi llegada solo firme una hoja de registro y fue cuando les mencione sobre mi nivel de VIP pero parecian no saber nada del programa.

El recepcionista sin ningun interes.

Leisure Partner

8/10

Excellent

07 Mar 2022

Verified traveler

Descanso

Inmuebles muy bien cuidado de buen gusto acorde al medio ambiente, excelente ubicación. El único inconveniente fue la falta de agua caliente en la habitación, sin embrago trataron de solucionarlo de inmediato ofreciendo cambio de habitación. Fuera de eso todo muy bien. Recomendable.

Partner

10/10

Exceptional

23 Dec 2021

magali

Es linda la finca, es una casa vieja con espacios agradables y habitaciones espaciosas y lindas. Solo hace falta cambio de colchones porque algunos ya empiezan a deteriorarse.. pero en general agradable

Leisure Friends

10/10

Exceptional

01 Dec 2021

Giselle Xiomara

Buen lugar y céntrico.

Un buen mugar para estar en familia. Súper céntrico todo. Disponibilidad del personal en todo momento, amables y muy profesionales, habitaciones muy cómodas. El servicio de limpieza impecable. La suite muy amena y acogedora. Sin duda volvería a hospedarme.

Partner

10/10

Exceptional

30 Nov 2021

Rodrigo

excelente lugar !!

Excelente lugar, muy limpio y con una decoración acorde al lugar que te reafirma que estas en un pueblo magico !!
recomendado al 100

Friends_and_family Family

6/10

Pleasant

24 Nov 2021

Jesús