Diego de Mazariegos

10/10

Exceptional

19 Jun 2026

Olivia

Lovely historic building. Felt like stepping back in time. Very clean and friendly staff. Excellent location!

Partner

8/10

Excellent

14 Jun 2026

margarita

Nice place close to the cathedral. Very polite staff. Restaurant in the premises with good food that opens early morning.

Family

10/10

Exceptional

19 Jan 2026

Charles

The staff is excellent! The rooms are clean. The restaurant is open from early to late. The hotel has a rustic feel-experiencing the past in a very pleasant way. We will stay here again in the future.

Leisure Family

8/10

Excellent

31 Dec 2025

David

.

8/10

Excellent

11 Dec 2025

Luis P

Room was clean, at night it was very noisy outside the room so it’s hard to sleep

Leisure Family

6/10

Pleasant

01 Dec 2025

Raymond

Hot water, please. More toiletries, like hair conditioner. Receptionists could be more welcoming. In room safe inoperable.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Allen

Clean room!!!

Business_and_leisure Self

10/10

Exceptional

23 Jul 2025

Megan

One of our family favorites

We love this hotel. It is our family favourite very clean friendly. We spend the afternoons playing cards in their gorgeous patio. The food in the restaurant is simple but delicious and the waiters are very kind.

Friends_and_family Family

4/10

Poor

22 Jul 2025

Alfredo

Hotel is really old and not well maintained, you can hear everything, my bathroom window was right infront of the door of a room on the next level. Every time they exited they could see my entire bathroom. Could not open the window ever. Bed are really bad. Internet is worse than the bed. This was one of the worst experiences I’ve had in a hotel. Incredible noisy, people started working on construction inside the hotel on a room couple steps away at 6 am. I complained, nothing changed. The staff knocked on my door at 8 am on a Sunday, just to check if I needed anything… TV is the size of an iPad. Avoid this place if you want to rest, this is not the place.

Business Partner

10/10

Exceptional

15 Jun 2025

Paulina

This hotel was great . Loved the area . This time we stayed in a Saturday and there was to much noise but the room was awesome it had a jacuzzi. So if you don’t want noise maybe ask for a room in the back . Loved the it’s walkable and lots to eat

Leisure Partner

10/10

Exceptional

15 Jun 2025

Paulina

The hotel is great loved it !!!! The rooms are clean easy parking . Great staff. 1 block from the main walking street . Lots to eat

Leisure Partner

10/10

Exceptional

16 Apr 2025

Claudia Isela

El hotel está muy bien ubicado pero sobre todo me encantó el servicio delmpersonal

10/10

Exceptional

20 Nov 2024

Kyung jin

Giod place to stay

Leisure

10/10

Exceptional

05 Nov 2024

David

Lived this place!

Leisure Family

10/10

Exceptional

06 Oct 2024

Alberto

Everything

10/10

Exceptional

07 Jul 2024

jesus

Vanessa, the receptionist is always smiling and willing to help. On the other hand, Omar, is also attentive and speak English. He sells his jewelries and definitely help him purchase something.

Leisure Family

10/10

Exceptional

21 Jun 2024

Viroun

Perfecto

10/10

Exceptional

31 May 2024

Jessica

Very nice and helpful staff, hotel is clean and close to everything

Leisure Partner

10/10

Exceptional

31 May 2024

William

Loved it

10/10

Exceptional

31 May 2024

William

Location was sooo perfect. Loved everything about this place.

Leisure Partner

8/10

Excellent

15 Apr 2024

Silvia

to noisy in the morning from the staff since 6:00 am

Leisure Partner

10/10

Exceptional

01 Feb 2024

Judy

Loved the old colonial atmosphere of the property, how clean it was and how attentive staff were to requests. Plus you get the benefit of 2 restaurants- 1 for breakfast and lunch and a modern sports bar. It was beautiful and convenient. The only downside was that it can get warm in the room on hot days.

Leisure Partner

6/10

Pleasant

05 Jan 2024

Sergio

Good

Nice people, average stay … echo noise any time

Partner

10/10

Exceptional

31 Dec 2023

Martin

Amazing Hotel in San Cristobal

Hotel Diego de Mazariegos was amazing! The staff were so friendly and welcoming and the hotel was super clean and comfortable. It’s within walking distance everywhere in the center of San Cristobal de las Casas! Highly recommend it!

Friends_and_family Family

10/10

Exceptional

18 Aug 2023

SCOTT

Very historic property with a nice staff. It is in a beautiful area of the city.

Leisure

10/10

Exceptional

31 Jul 2023

Ruth

Beautiful cozy hotel, exelente location close to everything you need within walking distance. Also, people in this town are very friendly and helpful when it comes to giving you directions. Also this town is super clean and you'll fall in love with every single old house and buildings.
I'm definitely going back soon.

Leisure

10/10

Exceptional

12 Jul 2023

Patricia

Beautiful place I will recommend for dure

10/10

Exceptional

02 Apr 2023

JoEllen

Personnel were very friendly. Rooms were comfortable.

Business_and_leisure Friends

4/10

Poor

22 Feb 2023

Ken

NO ONE spoke a lick of English, so communication with the front desk was hand signals and frustration.
The toilet was broken and despite numerous attempts to have it fixed the issue was not resolved so I had to flush it by filling a trash can with water for our entire stay.

Leisure Partner

8/10

Excellent

26 Dec 2022

Jimmie

The restaurant

Leisure Family

10/10

Exceptional

29 Nov 2022

Crisanto

Es muy difícil encontrar estacionamiento y que el hotel cuente con su estacionamiento justo detras de la propiedad es un plus tambien fue de los pocos hoteles que de verdad contaban con señal y wifi ya que hay muy poca señal en chiapas para el celular la verdad todo salio bien excepto por la actitud de la recepcionista al principio la cual fue un poco desagradable entiendo que fue un mal entendido pero no es necesario tener una actitud tan poco servicial o pocas ganas de ayudar

Business_and_leisure Family

8/10

Excellent

27 Nov 2022

Andrew

You cant get more central to everything than this place. One block to the main squares. Plenty of Restaurnts and shops around.Mostly flat terrain so very strollable. I was in a room on the quadrangle and it was a bit too noisy for my liking. The room itself is very spacious and comfortable, little tearrace at the back is pleasant. The Colonial rooms are a bit smaller but are in an area where the outside noise is cancelled. Sitting in the quadrangle itself is so nice and peaceful, I just wish the restaurant staff would have played the music quietly instead of at 100db.

Leisure Self

10/10

Exceptional

26 Sep 2022

Vicente JR

Environment, architecture, location, staff

Leisure Partner

8/10

Excellent

28 Jun 2022

Margaret

Great experience except that noise carries to the rooms. Wonderful, courteous staff…

Leisure Friends

10/10

Exceptional

30 Apr 2022

hasan

When I'm back in this city, I'll stay here again

The stay was awesome and so was the staff. Everyone was very nice and helpful and the hotel itself was in a great location. Not too close to the town square and not too far away. The place was kept clean, the staff was always cleaning something. It was very picturesque. Omar, who tends a very nice stand in the front was awesome. He spoke English which was a great help for me since my Spanish is very limited. Great time. And the restaurant and staff there was great too....! I would highly recommend.

Self

10/10

Exceptional

17 Mar 2022

Jose

Vacation.

Great hotel, close to major places of interest. We had a old chimney stove and they lit it for us to have a great cozy night.

Partner

8/10

Excellent

13 Feb 2022

Rory

Good location and pretty, but bed was too hard IMO

Location is good and the hotel's communal areas are nice. The room I had was facing a road and was quite noisy. You should request one of their quieter rooms if you're a light sleeper. The bed was much too hard for my liking and I didn't find it comfortable, but maybe some people prefer that.

Self

8/10

Excellent

05 Jan 2022

jaime

Everything was great

Friends_and_family Family

10/10

Exceptional

14 Dec 2021

Edward J

Great Place!

Amazing Hotel!! In a great location close to town centre and all the restaurants and shops. Plenty of tour agencies nearby for trips to Palenque/Agul Azul and Canon del Sumidero. The staff are all friendly and helpful. Clean and comfortable rooms. I enjoyed my stay.

Self

2/10

Poor

08 Dec 2021

Alvaro

Very bad service

Leisure Friends

10/10

Exceptional

28 Sep 2021

VICTOR

Muy bonito

Muy bien ubicado, todo muy cerca del hotel, el hotel muy bonito y el desayuno muy rico

Self

6/10

Pleasant

19 Sep 2021

Juana Maria

It’s a beautiful hotel
Very poor amenities

Leisure Family

10/10

Exceptional

09 Sep 2021

Marcela

Room specially bathroom needs more lighting

Leisure Friends

10/10

Exceptional

08 Sep 2021

Claudia

Excellent

Leisure Family

10/10

Exceptional

10 Aug 2021

LUICINA

Beautiful colonial Hotel

Amazing hotel, colonial style. Big rooms and perfectly located. Highly recommended

Friends_and_family Friends

10/10

Exceptional

11 Jul 2021

Verified traveler

Perfect location close to everything. Friendly staff, would definitely stay here again.

Leisure Family

10/10

Exceptional

10 Jun 2021

Verified traveler

Great experience!

Leisure Partner

10/10

Exceptional

03 Jun 2021

Karla

Great place to stay.

Great location . Staff was friendly and always very helpful with suggestions and booking of additional activities.

Partner

10/10

Exceptional

27 Apr 2021

Sofia

We had a lot of fun!

Friends_and_family Friends

10/10

Exceptional

21 Apr 2021

Verified traveler

The character of the hotel is authentic and older yet perfect and Interesting. Love this place. You will enjoy staying here. That staff was super kind and helpful. Clean clean !!

Leisure Partner

8/10

Excellent

07 Feb 2021

Verified traveler

It is a beautiful hotel and very well located, excellent to know the heart of San Cristobal.

Leisure Partner

8/10

Excellent

12 Oct 2020

tatiana

Very very nice

Friends_and_family Friends

10/10

Exceptional

12 Jan 2020

Verified traveler

Very unique and new in an historic building. Quiet but close to things to do. CLEAN and beautiful. Best- the staff both in hotel and restaurant. 10 out of 10, thank you all for a great stay!

Business_and_leisure Partner

10/10

Exceptional

31 Dec 2019

Michelle

San Cristobal

A lovely old hotel in the centre of San Cristobal , the hotel is set in two buildings next to each other , there is a reception in each side . The parking is on the corner of the street and very easy to find. There is no Reataurant but there is a bar / cantina and as it is so central there are places to eat all
Around you ,

Partner

10/10

Exceptional

16 Oct 2019

Verified traveler

Colonial style & cozy hotel. Excellent location and amazing customer service

Friends_and_family Family

10/10

Exceptional

03 Sep 2019

Verified traveler

It is located at a walking distance from the main church, old but it goes with the vibe of the city.

Friends_and_family Family_with_children

8/10

Excellent

26 Aug 2019

Richard

Lovely stay, charming people.

We had a lovely stay at the hotel. Great location for exploring the town and going out for an evening meal. Be prepared that it’s fine but a little rustic. There is no air conditioning but it’s not needed as the altitude of San Cristóbal makes everything cooler. In fact at night it gets cold and they offer you wood for an open fire place. Big beds, nice shower, clean. And the staff were very helpful including jumping into our car to show how to get into their car park round the back of the hotel. Reasonably priced, would definitely recommend it.

Partner

10/10

Exceptional

14 Jul 2019

Verified traveler

The property was build in the 1500s and being inside it an experience of it self.

Leisure Family_with_children

10/10

Exceptional

20 Jun 2019

Verified traveler

Nice relaxing place, clean, friendly staff, central location...

Leisure Friends

10/10

Exceptional

17 Apr 2019

Lenny

Lovely hotel with internal courtyard. Rooms are decorated in a very traditional way that is perfect for San Cristobal. Great location. Helpful staff.

Leisure Self

8/10

Excellent

11 Apr 2019

Raul

Location is great... one block from everything.
The rooms next to the restaurant are not good because the noise , choose different rooms.

Business_and_leisure Friends

8/10

Excellent

21 Feb 2019

Verified traveler

We request personnel of the hotel to take our luggage from our room;which was on the 3rd floor, ( which has no elevator) to the lobby of the hotel and they refused to do so.

Leisure Partner

8/10

Excellent

25 Jan 2019

Keith A

A nice colonial hotel in San Cristóbal

A lovely old colonial building with lots of character, conveniently located in the heart of San Cristóbal. We were there five nights, but the last night were moved from a large room near the front of the hotel to a much smaller, less convenient room at the rear, due to repairs being made at the front of the hotel. The only compensating factor was that the rear room had less street noise and a larger bathroom - though with inferior fixtures.
WIFI service was sporadic - sometimes very good, other times inaccessible. At this price there should be totally reliable WIFI.
The one night it was so cold that we needed the wood stove lit, the service was prompt, and the iron stove remained warm through the night. The second room only had a fireplace, and would likely not have been as efficient for heating.
The a la carte breakfasts were nice, but the buffet breakfasts that came as part of our tour nights were less impressive - nice variety but not so well-prepared and, as at most buffets, not hot or terribly fresh. Restaurant wait staff was rather inattentive, and we often had long waits for refills.
The biggest downside to this hotel are uncomfortable beds. Linens and pillows are lovely, but the beds are very hard - I awoke each day with aching bones and joints as a result.
By Mexican standards we found this to be a rather pricey hotel for the amenities. In Mérida, for example, one can get a comparable hotel for half the price!

Partner

8/10

Excellent

17 Jan 2019

Verified traveler

Very good location. Rooms could use a little updating but still good.

Leisure Friends

8/10

Excellent

26 Nov 2018

Miguel

The staff was friendly, the property is a historical jewel immersed in the south of Chiapas. The food and settings was good. Have your coffe served from coffe grains grown in their property is something. Also tge ingredients used in the food preparation comes from their gardens. However, the time is taking its stake, it needs some updates to enhance the beauty of the building to make your stay a very pleasant one.

10/10

Exceptional

23 Nov 2018

Verified traveler

Amazing town and hotel. The stay was great and staff was very helpful.

Friends

10/10

Exceptional

23 Nov 2018

Claudia

Great great experience!!Friendly staff, tasty included breakfast, elegant rooms and atmosphere. Very impressed!!

6/10

Pleasant

26 Oct 2018

Verified traveler

Staff isn’t very friendly. We also needed to switch rooms because the first one was too dark and had ants.

10/10

Exceptional

24 Oct 2018

Bill

Very nice hotel, very reasonable prices and close to everything downtown!

10/10

Exceptional

26 Aug 2018

AnthonyPrice

This 4-star hotel in San Cristobal is correctly rated. Its location is excellent, being just two blocks from the city park. Its dining room is about as good as any in town, and its ambience is charming, being a former large colonial home with a central patio. Its cost was quite competitive, therefore an overall great experience. Slow-turning ceiling or wall fans would be a good addition, as the rooms got stuffy at night.

10/10

Exceptional

14 Aug 2018

efren

Everything was excellent with one exception at night it would be loud music playing

10/10

Exceptional

17 Jul 2018

Gloria

Excellent location, nice rooms and beautiful gardens!

8/10

Excellent

01 Jul 2018

Guillermo

A good option for lodging in San Cristóbal de las

Great hotel for enjoying good location in San Cristobal de las Casas. Restaurants and interesting attractions are nearby.

6/10

Pleasant

30 Jun 2018

Ricardo

Very close to downtown

Every thing was ok until we lost few gifts that we bought during our stay,we couldn’t recover them by the hotel staff and never found any solution so I advice to the people not to trust very much in leaving important stuffs in the room everything could happen and the hotel will not reimburse anything

8/10

Excellent

13 Jun 2018

John

A beautiful place to stay

Beautiful hotel right in the middle of town. Everywhere is walkable.

Partner

8/10

Excellent

10 Jun 2018

Manny

Front desk was amazing. We had an issue with a loud neighbor but the hotel staff took care of it. The hotel is centrally located. We were able to walk everywhere in town without any issues. The parking structure was easy to get in and out of. The food was very good. The buffet was ok. The only drawback of the room was that there were no windows we could open. we like to get fresh air but that did not work. The color on the TV was bad but we did not really care since we were on vacation. If I were to go back, I would stay here again.

10/10

Exceptional

21 May 2018

LORENIA

It was amazing

Family

10/10

Exceptional

08 May 2018

Silvia

Very nice hotel

Our stay was short but we had a good time, close to all shops in the heart of the town, very private and comfortable

10/10

Exceptional

01 Apr 2018

jose

Road Trip in Mexico

Very nice hotel in San Cristibal de las Casas in the center of the city plenty parking and beautiful hacienda estile hotel

8/10

Excellent

18 Mar 2018

jean

Great location, fabulous service.

Great hotel, great location. Changed our room once as the bed wasn’t comfortable. The staff were very friendly and accommodating. Loved the new room and stayed for a week! It was lovely to have such a nice big room with comfortable chairs to relax and feel at home. Nice bedding, bathrooms and hot water. Would recommend and would stay here again if we ever have the good fortune to return to San Cristobal. Booked our tours through their agency and were very happy with them. We felt like family!

Partner

2/10

Poor

07 Mar 2018

Zora

Better sleep at a hostel

The room did not look like photo. It was above a noisey bar that was playing live music until 2am. I asked to change rooms and I was told that there were no other rooms available.
By midnight when the noise was just getting louder. I went to the front desk and said I couldn't sleep and asked to talk to someone in English. They did not cooperate initially and I was very tired and crying. Finally they phoned the manager. I told her I really needed to sleep. She authorized a room change. It turns out there were lots of rooms in a very quiet area off the street in a leafy courtyard just like in the photos online. By this time I was exhausted. Terrible treatment. Regret booking it. Realy regret it.

8/10

Excellent

18 Feb 2018

Mary Ann

Grand old hotel

This is a beautiful place, well-located in San Cristóbal. We'd stay there again, but we were given a room that was dark and cold and had no WI-FI which was a big nuisance. The food and service in the restaurant were mediocre.

10/10

Exceptional

28 Jan 2018

Gloria

Close to center. Staff was very helpful and rooms were clean.

8/10

Excellent

12 Jan 2018

Verified traveler

Colonial style hotel in the heart of San Cristobal. Beautiful property with courtyards and balconies. Convenient location with nearby parking (which is at a premium in the city's narrow streets). Really good breakfast buffet featuring mole, chilaquiles, and fresh squeezed juices.

10/10

Exceptional

11 Sep 2017

EMMA

Very nice experience, good service and very friendly crew,

Family

10/10

Exceptional

20 Aug 2017

chris

Nice hotel. good location.

Nice hotel. good location. Very pretty place. Aaaaaaaaaaaaaasssaaaaaaaaaaaaaa

2/10

Poor

20 Aug 2017

Andy

Noisy outdated hotel with a great location

The hotel is near several nightclubs which makes sleep difficult. The rooms are poorly finished, dirty and lack consistent wifi.

4/10

Poor

09 Jul 2017

Verified traveler

Two stars, not for the claustrophobic

Most rioms face the inside of the hotel, and consequently have no air. Either stay away n room 603 or forget it. Not a 4 star hotel. No hot water, noisy (construction next doir), not clean. Just a place to sleep.

No central heating! They give you some tiny firewood, then they charge for heating your room! That's beyond ridiculous.

10/10

Exceptional

18 Feb 2017

judy

Excellent location

Have just returned after 2 nights spent in the hotel. Very according staff, right down to taking our luggage and storing it in the sister hotel 50 ft away and allowing us to lounge for wcweal hours while waiting for our bus, even though we had already checked out. A very good breakfast resturant attached to the hotel. Comfortable beds.

8/10

Excellent

02 Feb 2017

Dennis

The hotel was very nice. Rooms are comfortable. Hot showers. It was so cold in San cristobal we needed blankets to warm up and they were very accomodating to us.

Partner

10/10

Exceptional

03 Dec 2016

Marc

Nice close to downtown

Overall excellent, good food, good services and close to everything. The price was also good.

8/10

Excellent

23 Jul 2016

Tristan

Perfectly located hotel in the center of San Cristobal, in a typical colonial building with a patio.
Staff are helpful without being incredibly friendly. As usual in Mexico, little English spoken!

10/10

Exceptional

03 Feb 2016

Verified traveler

Great location and very nice hotel...

The hotel is very well kept. The room is simple but very nice and comfortable. The location is ideal for getting around on foot. All the restaurants and bars are very nearby.

Partner

6/10

Pleasant

23 Jan 2016

Manfred

Mediocre

San cristobal is wonderful this hotel is mediocre

Partner

10/10

Exceptional

02 Jan 2016

juan carlos

Great stay for the price

Great price and great stay, the staff was really nice and friendly
The only bad thing was the breakfast not so good
Will return

Partner

10/10

Exceptional

24 Aug 2015

Verified traveler

perfect! it was closed to all major attractions.

I had never been to Chiapas, I am so glad I went. the people were so nice, it is a beautiful country. I recommend it highly!

8/10

Excellent

07 Feb 2015

Verified traveler

Great fireplace! Close to everything.

Great restaurant for breakfast. Our room was great. Traditional Mexican design. It was cold but having the fireplace lit for a bit really helped. Great location close to everything.

8/10

Excellent

01 Sep 2014

Verified traveler

rough start but turned out fine

because of low price from hotels.com, tried to put me in hotel they own next door which was not as nice, then put me in room way in back with no inet access but finally the next night got nice room

Family

10/10

Exceptional

02 Jul 2014

S

Very nice hotel in downtown San Cristobal

This was our favorite hotel that we stayed during our road trip across the country. The hotel is beautiful and charming, and matches the architecture found in San Cristobal de las Casas There is a nice courtyard in the middle and the hotel rooms were very comfortable. The staff was overly friendly and helpful.

10/10

Exceptional

31 Jul 2026

Margarita

El hotel esta muy limpio y bien, ademos nos consigueron dos tour a precios dentro de lo normal en la zona, muy atento el personal