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9.0/10Excellent534 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition9.2/10 9.2
Location10.0/10 10.0
Neighborhood9.2/10 9.2
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About La Casa de Mama
Twenty-three cozy and comfortable rooms are seasonally decorated. Each has a private bathroom with Talavera tile accents, a plasma TV with cable and internet access, heating (winter), a coffee maker, safe, alarm clock, and hair dryer. All rooms are carpeted and meticulously maintained.
Built around beautiful gardens, the hotel features handcrafted wrought-iron light fixtures, creating a warm and welcoming atmosphere.
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Located in San Cristóbal de las Casas (Barrio de La Merced), Hotel La Casa de Mama is within a 10-minute walk of Plaza 31 de Marzo and San Cristóbal de las Casas Cathedral.
This hotel is 0.4 mi (0.7 km) from Mesoamerican Museum of Jade and 0.9 mi (1.4 km) from Santo Domingo Handicraft Market. Stay in one of 38 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 9:00 AM to 7:00 PM.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
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Minimal age
18
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Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 150.00 to 195.00 for adults, and MXN 85.00 to 120.00 for children
- Airport shuttle fee: MXN 2250.00 per vehicle (roundtrip, maximum occupancy 4)
- Nearby parking fee: MXN 100 per night (6562 ft away)
- Early check-in is available for a fee (subject to availability)
- Rollaway bed fee: MXN 300.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Regional Costume Museum
0.1 km / 0.1 mi
La Merced Church
0.2 km / 0.1 mi
Plaza 31 de Marzo
0.5 km / 0.3 mi
San Cristóbal de las Casas Cathedral
0.5 km / 0.3 mi
Museo de San Cristóbal
0.5 km / 0.3 mi
Mesoamerican Museum of Jade
0.6 km / 0.3 mi
Church of San Nicolás
0.6 km / 0.4 mi
Church of San Cristobal
0.8 km / 0.5 mi
Arches of Carmen
0.8 km / 0.5 mi
Foro Cultural Kinoki
0.8 km / 0.5 mi
Santo Domingo Handicraft Market
0.9 km / 0.6 mi
Ex-Convent of Santo Domingo
1 km / 0.6 mi
Mayan Textile Center
1 km / 0.6 mi
Centro Cultural de los Altos
1.2 km / 0.7 mi
Huitepec Ecological Reserve
1.3 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 38
- hotel
- City centre
- Bus/Train station
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Laundry service
- Garden
- Terrace
Show 4 more facilities & services
- Luggage room
- Restaurant
- Meeting room
- Outdoor freshwater pool: 1
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about La Casa de Mama
100
reviews shown
Fidel
The same problem no iron on the rooms
Also they Don’t provide any parking for their guess that very inconvenient to be looking for parking at night far from hotel
Also they Don’t provide any parking for their guess that very inconvenient to be looking for parking at night far from hotel
Henry
Spotless room with ample seating (suite is beautiful). Lovely courtyard. Mattress could be updated.
Breakfast was excellent
Breakfast was excellent
Yazmin
The staff was friendly and the property has a good location.
Evangelina
Super clean, super cute place to stay. Everything at walking distance
Just beds are super hard and uncomfortable to sleep in
Just beds are super hard and uncomfortable to sleep in
Frances
Noisy place
I was really looking forward to staying here, after looking at the pictures. Unfortunately it didn't live up to expectations.
The location was good, the courtyard setting was beautiful and the room was nice but the noise really spoiled our stay.
We paid extra for a bigger room but it was directly next to the pool meaning that we had constant noise from the pool filter and people in the pool. The rooms are all based around the courtyard which means noise all day and night. There was constant noise with people in the pool after hours, sat in the courtyard talking loudly and I was even woken up at 3am by staff talking in the courtyard.
It's a beautiful setting but, if you value your sleep, I wouldn't recommend this hotel.
The location was good, the courtyard setting was beautiful and the room was nice but the noise really spoiled our stay.
We paid extra for a bigger room but it was directly next to the pool meaning that we had constant noise from the pool filter and people in the pool. The rooms are all based around the courtyard which means noise all day and night. There was constant noise with people in the pool after hours, sat in the courtyard talking loudly and I was even woken up at 3am by staff talking in the courtyard.
It's a beautiful setting but, if you value your sleep, I wouldn't recommend this hotel.
Mario
The staff Very Help You I will stay in there again
MARIE
This boutique hotel was lovely, quaint Mexican decor and very clean. Bed was very comfortable and hotel staff were lovely.
Do not eat in the restaurant - food was cold, coffee came in a 4 oz cup and they charged for every refill. Cook was very confrontational and rude.
Do not eat in the restaurant - food was cold, coffee came in a 4 oz cup and they charged for every refill. Cook was very confrontational and rude.
Zella and Richard
The property was clean, had a small boutique feeling. Really pretty with flowers, Spanish tile and colonial feel. However, there was no coffee in the rooms. The restaurant charges for every refill and did not tell us. They double charged us, watch your bill.
I would recommend the hotel but not the restaurant.
I would recommend the hotel but not the restaurant.
jeff
The property was well-maintained and clean.
Unfortunately, the room we had was quite noisy being on the first floor and near the pool area.
Unfortunately, the room we had was quite noisy being on the first floor and near the pool area.
Warren
Perfect stay
This si a great place to stay. Just on the edge of Centro close to enough to walk (5 minutes) but very quiet and less busy.
Tha place is incredibly clean and well kept.
This is a great choice for San Cristobal.
Tha place is incredibly clean and well kept.
This is a great choice for San Cristobal.
Shelli
Great location, perfect room for the price
Luis
This was the worst hotel experience in my decade years of travel. My first night was absolutely horrid because the bed and sheets had bed bugs. I didn't realize until the middle of the night when I woke up full of bites--my entire body itching nonstop. The next day, my friend and I were moved to a different room. I asked if I would be compensated and then front desk attendant said we would definitely be given a credit towards the breakfast or transportation to the airport. Well, at checkout, a new attendant said the owner would not be given me any type of compensation or credit. When I asked to speak to her, the older lady was very rude and kept giving me excuses that she was losing money because she had to throw away the bed and sheets. I was like that's not my fault, I had a terrible night. But she did not care. I told her I never leave negative reviews, but that she was forcing me have to do it, and she said she didn't care. Very unpleasant customer service.
Ismael
Excelente place super clean all around excellent location, walking distance to historic downtown, excellent personal service, IF you have any issues , the owner will personally will handle it, we can’t thank enough to the owner for the way she help my wife when she needed help, thank you so much and GOD BLESS
Miguel
Muy bonito hotel, limpio y con excelente servicio al cliente
andrew
Legacy Family ownership, Friendly Staff, Affordable, Love the Pool.
Alexandra
It’s a lovely little hotel with extremely nice owners and staff. It was raining so I couldn’t try the pool but it looks great. They can arrange transportation to and from the airport, which was great because no Uber was responding. Did definitely return
James
Beautiful classic colonial style property with lovely gardens and swimming pool all within easy walking distance to old town centre.
Emma
Loved the property Only issue is my room had bedbugs. I did talk to the manager of the hotel and We did get it sorted out unfortunately, they did not give me a refund or anything. They just switch my room.
Celia
I was charged for 2 nights. My reservation was for 1 night. They wouldn't refund me the extra night
marisol
Muy bonito y muy amables todo el personal
Constantino
Amazing stay in San Cristobal de Las Casas
La Casa de Mamá was very clean and staff was amazing
Margarita
Is beautiful, well taking care, clean, safe, quiet and good customer service and good location, 3 blocks from center.
Tracy
A little oasis
Beautiful hotel. The grounds and pool were very well kept and peaceful. The staff were super warm and friendly
Ray
good location. lovely pool.
Daniel
Lovely hotel with great Mexican style architecture, furnishings, plants etc. Very clean. The owner was very helpful and talked a lot with my wife and myself. Small heated pool is a bonus especially in winter. This hotel is on a quiet street that is about 5 minutes walk from the main square and cathedral. 5 minutes walk to pedestrianised streets with a good variety of shops and restaurants. I would stay here again.
andrew
High Points:
Beautiful Courtyard, Nicely Appointed Rooms, Heated Pool, Great Restaurant with Awesome Coffee & Cocktails!
Close to Town Center but far enough away when wanting to rest. Transportation readily available.
But MOST the Kindness and Accommodation of the Owners and Staff.
My US Bank restricted my Debit Card after a Single Transaction during a Layover in Mexico City.
When I attempted to pay the bill when checking in, it was declined, I hadn't created enough payment options on other cards or secured enough Pesos to pay the bill, MY BAD!
I ASSURED them I had the funds but it was late and I'd have to call my bank the next morning.
They allowed me to check in without paying, NEVER HAPPEN IN THE OLE USA, so FIRST THING the next morning, I sorted it out and was at the office when they opened to fully pay for my stay!!!
THIS PROPERTY WILL BE MY GO TO FOR ME AND MY ASSOCIATES EVERY TIME WE ARE IN San Cristobal de Las Casas!
Mucho Gusto!
Beautiful Courtyard, Nicely Appointed Rooms, Heated Pool, Great Restaurant with Awesome Coffee & Cocktails!
Close to Town Center but far enough away when wanting to rest. Transportation readily available.
But MOST the Kindness and Accommodation of the Owners and Staff.
My US Bank restricted my Debit Card after a Single Transaction during a Layover in Mexico City.
When I attempted to pay the bill when checking in, it was declined, I hadn't created enough payment options on other cards or secured enough Pesos to pay the bill, MY BAD!
I ASSURED them I had the funds but it was late and I'd have to call my bank the next morning.
They allowed me to check in without paying, NEVER HAPPEN IN THE OLE USA, so FIRST THING the next morning, I sorted it out and was at the office when they opened to fully pay for my stay!!!
THIS PROPERTY WILL BE MY GO TO FOR ME AND MY ASSOCIATES EVERY TIME WE ARE IN San Cristobal de Las Casas!
Mucho Gusto!
Erin
Great decor. Beautiful courtyard. Centrally located.
Jase
This place is just amazing.
Manuel
My family and I loved our stayed at LaCasa De Mama.
The place is very clean, staff friendly and the manager/owner was on site to make sure all our needs were meet.
I will definitely return and recommend this place to my friends and family.
Gracias!
The place is very clean, staff friendly and the manager/owner was on site to make sure all our needs were meet.
I will definitely return and recommend this place to my friends and family.
Gracias!
Larry
The property is very clean and beautiful. The only thing that was a bit of a nuisance was how everyone that was at the pool was very noisy. We called the desk and they did not handle the situation. For two nights the echo of the guest by the pool was happening until 1 am which did not allow for us to have a comfortable night of rest. Parking was also an inconvenience.
Juan
Un lugar muy agradable y bonito
Javier
This place is beautiful, clean and walking distance to everything. The only gripe I have is the lack of mini fridge and microwave in the rooms. But that's what you get for the price I guess.
Michael A
The pool area and the garden was beautiful. The service was excellent. It was walking distance to the downtown area and an easy walk to restaurants. The nice thing is they have an on-site restaurant if you need to catch some coffee and breakfast before heading out for a tour.
MOISES
Beautiful place !!!
Ramon
Excellent customer service, clean, quiet, parkmg is 3 blocks away and internet work intermittently
Armando
A small portable heater would’ve been perfect
The hotel was beautiful, clean, friendly staff, great price, the pool was heated, we had an amazing time in town. The only thing that could’ve been better at the hotel is that they did not have heating in the room and it was very very cold. They gave us extra blankets And that was OK, but a small portable heater would’ve been perfect.
Irit
Cannot recommend this little quaint hotel enough. It is wonderful! Perfect location, friendly courteous staff and owners, just loved it! Will be back!
RODRIGO
Excelente propiedad a 3 cuadras del centro buena opción para niños por su alberca climatizada
Zenia
Wonderful Stay
Wonderful space and warm service. We travel with our daughter who loved the pool area. Would definitely recommend!
Patrick
Great hotel. Only a few streets away from the Central park.
ROBERT
Absolutely AMAZING
My husband and I stayed for 7 nights and it was not only an amazing room/location (very clean) but also an amazing service since my husband got a little sick from a side trip and the hotel owner Flor cooked him rice (twice!!) to make him feel better. We highly recommend the place for its unique charm & soul and cleanliness!
Catalina
It’s a very convenient location, very clean and the heated pool is nice. It would’ve been very helpful to know that the kitchen is close and they don’t serve breakfast as advertised or that the wifi is almost non existent in the rooms, you would need to be as close as possible to the reception in order to get wifi. Staff is friendly helpful
Fidel
I really liked that this property was enclosed and felt very safe and secure. The owner of the hotel was very nice and accommidating. I would definately use this hotel again if I was to stay in San Cristobal.
Verified traveler
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Verified traveler
The property is beautiful and close to the City center. The place is very clean. We chose the hotel because it has a small swimming pool our children could use in the afternoons. Unfortunately on the first day we arrived we noticed the owner chastising one of her employees. On our second day we had a late breakfast in the restaurant. We also ordered two beers at around 1 pm. She said we could drink them on the patio because they needed to clean the restaurant. She then came out and told us we had to hide the beers under the table because of the health inspectors and that it was a family place and we couldn’t drink bottles and bottles of wine. After I explained to her that her words were upsetting and we were on a family trip and that she had been the one to sell us the beer she changed her story. There is also a mass held every morning and some evenings in a room right by the Pool. After the weird interaction we just avoided her but it made the rest of our stay uncomfortable. I think the pandemic must have been hard on her with the restrictions or something. In general it was an uncomfortable experience all around and we wouldn’t stay there again with or without a pool.
Verified traveler
The staff were ABSOLUTELY AMAZING and the location was great! Will come back:)
Verified traveler
My daughter and I stayed for two weeks. The family run hotel is warm and helps with anything you need. The shower wasn't working right and the own came and fixed it himself, with a smile. Very friendly atmosphere, delicious coffee and a garden you have to see to believe. It was truly a delight to stay here. Near to the center, but a couple blocks away so not so busy. We will be back!
Verified traveler
This hotel is a gem. Family run and near to everything. The pool in a central location is rare, warm and wonderful. As is the gorgeous garden courtyard and pool patio. Very clean and helpful, delicious breakfast cafe. Views from 3rd level are the best and a bit more quiet. First floor was quiet as well, i think due to covid there were not many guests. travel agent on site which is convenient. I'll always return here.
Renato
Great gem. Beautiful view, close enough to walk to the city center. Clean and beautiful property. Very relaxing and great service. I highly recommend La Casa De Mama.
Verified traveler
The beds were rock hard and the restaurant was very slow. It took 45 minutes to make eggs and there was only one other table. The pool was nice and warm despite the cold air. The double rooms were very small, barely enough room to walk around the two beds. The towels were also very scratchy and old.
Dee
I loved the cleanliness of hotel, beautify hotel, friendly staff, personalized attention, 4 blocks from main plaza, restaurants, bars and shopping. Weather is about 66°, so best of all pool is heated!
LetyandSara
We love its unique Mexican style!!!...very clean and its staff was very helpful and friendly!!! ...so happy with the hotel and service!!!
David
Vacation
It was a great stay. Everything was walking distance. A lot of restaurants near by. Plenty of churches to visit close by. The staff was friendly and curious.
FelixCastri
Really nice hotel, beds very uncomfortable. We rented three rooms and all the rooms had very uncomfortable mattresses. We stayed four nights and if it wasnt for the beds it would of been perfect!
Rosa
The hotel is very relaxing, clean, bed is very comfortable, polite staff, the hotel is located close to the points of interest. I will recommend La Casa de Mama.
Carole
The service was excellent, te staff helped us with every question we had and were even investigating the routes to Palenque.
The pool was really nice, even though you had to ask the staff to open it. They did this without hesitation, but it felt awkward to ask for a swim.
Beds and rooms were nice, restaurant good.
We got a very small room for 4 persons when we arrived, but luckily they moved us to another room the next day.
The pool was really nice, even though you had to ask the staff to open it. They did this without hesitation, but it felt awkward to ask for a swim.
Beds and rooms were nice, restaurant good.
We got a very small room for 4 persons when we arrived, but luckily they moved us to another room the next day.
Verified traveler
Everything is really nice and comfortable. Nice weather and excellent location.
Rebecca
Personal touch at casa de mama
A great choice! Attention to service with a personal touch. A great price and an incredible destination... Chiapas is a hidden gem!
Mario
Great service and great location! The staff i very friendly!
Mireya
Such a cute, clean place with friendly helpful staff. Great location and beautiful garden.
Verified traveler
This place waa cleAn and very spaxious and the front desks were so helpful that they even help celebrate my mother bday there it was good
Verified traveler
Amazing
My friend and I stayed at this hotel for 5 nights. All the workers were super friendly and caring. The facilities are beautiful. ¡Muchas gracias!
Amanda
Close to city center and a cute rustic room. Service was good and staff were very friendly. No complaints.
Tamara
Wonderful oasis within walking distance of the historic city center!
Joan
Great spot with comfortable suite. We loved the morning breakfasts there and nice pool. Nice accommodation with comfortable bed! Tidy and clean. Friendly staff!
Linda
It was great, very clean hotel, quiet,near the city center, pool is very nice and heated due to cover on pool. Could not say anything nicer about this place.
Anna
Fantastic hotel
It is a fantastic hotel. Very helpfull and friendly staff. Great rooms and overall state and look of the hotel. Beautifull patio gardens. Quiet location. The only drawback is the lack of the elevator, but owner says it is coming soon. Beautiful, exquisite property and fantastic location.
Matthew
Excellent
Excellent all round hotel
Verified traveler
Relax the place but one day we didn’t have hot water
Verified traveler
Mediocre option
The hotel had its charms but the service was mediocre at best. While they did offer to refrigerate some food for us ( no refrigerator in rooms), they did charge me again for my reservation even though I had prepaid (they later reversed the charge but only after I spent time showing them I had prepaid) and, even worse, they refused to help us make a restaurant reservation since they have their own restaurant. I have travelled all over the world and NEVER received that response !
As to the rooms, they were clean and beds were fine, but they were very noisy, and the bathrooms were claustrophobic. Also, the towels were rough like sandpaper.
Finally, the hotel is located about a 10 minute walk from town center. This may make it quieter - but we didn't think so - but it makes it less convenient.
As to the rooms, they were clean and beds were fine, but they were very noisy, and the bathrooms were claustrophobic. Also, the towels were rough like sandpaper.
Finally, the hotel is located about a 10 minute walk from town center. This may make it quieter - but we didn't think so - but it makes it less convenient.
nellie a.
Viva Mexico/Viva Casa Mama
We had a great stay the hotel was 6 blocks 1000 steps from the front of the catheral.The staff was very helpful Luis was the only one fluent in English and he was a great help,but the staff had all kinds of translation aids and were very helpful with everything from suggestions for tours to arranging transportation .I have been traveling Mexico on and off for 60 years and Casa Mama was great for it's staff and the atmosphere it creates for the true flavor of Mexico.
Verified traveler
Very cute hotel in walking distance of everything in San Cristobal. Very friendly and accommodating staff - I was ill while there and they were sweet in enquiring about me. We would only recommend that you don't book tours with the hotel but rather with the travel agencies, as the hotel (like all others in town) takes a margin.
RAUL
good to be back to this place again
came back and still have nice service all ways, clean and good friendly people
Nancyy
Very clean, pretty layout. Loved the pool area. VERY safe.
Jessica
The room was clean, the hotel was cute. We were eaten alive all night, we both felt very itchy, we had bites all over our legs and arms. We do not know exactly what it was, but be warned... We took all of our clothes, clean ones included straight to the laundry, we had our own pillows and I also put those in the hot dryer.... The parking lot was about 1.5 miles away, we had to walk late at night back to the hotel. They lock the front door and you have to wait for them to come open it. It was safe for us that night, but it was a little scary, I’m not going to lie. The food at the hotel is very expensive.
carlos
Worst hotel ever
Workers start the remodeling hitting the walls at 7am
Miguel
Nice cozy hotel
Very nice and clean hotel whith nice garden and very helpful staff
Santa
Nice hotel close to downtown
I like the hotel. It was located a few blocks away from main downtown. It was clean and charming. The only inconvenience was that even though we stayed in a suite we had to pay extra for a third person which never happen to us before. It was weird that when we asked for extra towels and bathroom floor liners because bathtub liked we had to give them the old ones right on the spot and we requested an extra cover and they took it the next day even though we stayed 3 nights. Also did not have small towels and parking was about 3 blocks away.
Azucena
Close to downtown, very friendly staff
My stay was great, the rooms were super clean, comfortable, hot water, very friendly staff.
I would recommend to the hotel manager or owner to consider increasing the pool time, 7pm is too early for the pool to be closed. I loved the fact that it was heated, but on my 3 days I was unable to use it because I was out and got back around 7 and pool closed. I recommend this place to everyone.
I would recommend to the hotel manager or owner to consider increasing the pool time, 7pm is too early for the pool to be closed. I loved the fact that it was heated, but on my 3 days I was unable to use it because I was out and got back around 7 and pool closed. I recommend this place to everyone.
Verified traveler
Friendly staff
It was a nice experience staff was friendly and helpful and the owner was super nice.
Verified traveler
We Enjoyed our stay.
Great hotel and the service was excellent. We loved staying here and we extended our stay for an extra week. Very clean, everyone attentive and overall had a great time here.
Verified traveler
Great, homely hotel
Excellent hotel in a great location close to the centre but on a quiet street. Thoroughly enjoyed our stay here, homely feel with very good service. The building itself is beautiful and surrounds a flowery courtyard with a small heated pool, rooms comfortable and clean. Unless other guests are noisy it's a very quiet place to stay. Would definitely return.
michal
Very special hotel with an athmosphere
The place is beautiful
The rooms are nice
The stuff is very nice and helpful
The rooms are nice
The stuff is very nice and helpful
Anakaren
Love it
Loved this place, the staff makes you feel like you are home. We will come back for sure
Martin
It's such an adorable hotel! Food was good and great service and friendliness
Jay
Disappointing
Wish we could be more positive in our review but the stay started off with disappointment of the hotel over-booking and not honoring our prepaid reservation for a King Suite. They put us in a much smaller standard room with a King bed. Our request for a refund started out with an offer of 5 free breakfasts, which was far short of the difference but eventually after some discussion, the hotel did make an appropriate refund.
Olivia
Expensive hotel for it's quality
_ Very noisy: every day around 7:30 construction noise started.
- We did not have hot water two mornings,
- You can park your car two blocks away and only at night. Room very tight, and need to fix bathroom.
- Food at the restaurant expensive for small portions.
- Bathroom's walls and shower curtain were a bit run down.
- We did not have hot water two mornings,
- You can park your car two blocks away and only at night. Room very tight, and need to fix bathroom.
- Food at the restaurant expensive for small portions.
- Bathroom's walls and shower curtain were a bit run down.
JORGE
Very beautiful and comfortable Hotel
We spent 3 days in San Cristobal, the facilities, cleanness and comfort was amazing. The Hotel is pretty well located, main activities are close by a short walk.
Verified traveler
Definitely a NO.
Very, very disappointed in our stay at La Casa de Mama. It was no Mama's home what-so-ever! Everything went downhill as soon as I checked in. The woman at the reception was very rude when I explained that I had paid for a room with two beds on Orbitz. She said that they had no more rooms with two beds and that if I wanted one then I would have to pay her extra. I explained that my reservation - which was already paid for was for a room with 2 beds. She shrugged her shoulders and said that I could cancel my reservation. After much back and forth, she finally budged and took us to a room with two beds, one full and one twin. Which is not what I paid for but at this point I was fine with it. After this experience, the hotel staff was NOT friendly or very helpful.
Also, the location is poor as it is not close to the center of town, its a good 15-20 min walk with limited nearby options to eat. Additionally, the room had poor amenities- NO ac/heat, NO daily cleaning (just beds made), stained towels, etc. The internet was very, very slow during our entire stay.
There are better options, with better service and closer to everything. Will definitely never be coming back to this hotel. Beware!
Also, the location is poor as it is not close to the center of town, its a good 15-20 min walk with limited nearby options to eat. Additionally, the room had poor amenities- NO ac/heat, NO daily cleaning (just beds made), stained towels, etc. The internet was very, very slow during our entire stay.
There are better options, with better service and closer to everything. Will definitely never be coming back to this hotel. Beware!
Paula
wonderful staff
Great hotel with easy walking to city. Wonderful restaurant.
Ann
We loved it here
San Cristobal was a great place to stay for shopping, sightseeing, bars and restaurants. Great Saturday. Market and good sightseeing. Note that the evenings are very cool in San Crustobel and we were grateful for a room heater.
Verified traveler
Good hotel option
Good spot for your stay in San Cristobal. The staff is very courteous and accommodating and the hotel is clean. The hotel is close to everything so you don't need to walk far. My only complaints were that the hotel does not have heat, though, and it can get pretty chilly at night and the shower wasn't the greatest. But overall very good and would stay there again
Verified traveler
Great hotel!
Although the nights got cold and it would have been nice to have an iron in the room..everything else was great! Food in restaurant was good, great customer service, and warm pool. Overall an awesome stay. Would stay here again.
Mike
Well positioned hotel.
Excellent small hotel which was close to the city centre and very good value.
Verified traveler
Pretty Hotel
It's about three short blocks away from the main plaza.
The owners are present to help you with anything you may need and they are really friendly. You can book tours in the hotel. Their staff is also friendly and helpful.
Hotel has hot water and heater, which you will need because at night temperatures drop. Flat tv and cable are available as well.
We really enjoyed our stay here and we'll come back.
The owners are present to help you with anything you may need and they are really friendly. You can book tours in the hotel. Their staff is also friendly and helpful.
Hotel has hot water and heater, which you will need because at night temperatures drop. Flat tv and cable are available as well.
We really enjoyed our stay here and we'll come back.
Andrea
A lovely home away from home.
The moment that my husband and I arrived at La Casa de Mamá, we felt as if we were visiting the Mexican home of relatives or friends. Everyone at the front desk and the owner made us feel most welcome. The charming courtyard with bright colored flowers and the bright sun was and indication that we have found the right place to relax and enjoy our first vacation in San Cristobal.
The warm personality of Doña Flor, the owner is the the best asset for this small lovely hotel, which original was the home on her own mother.
The warm personality of Doña Flor, the owner is the the best asset for this small lovely hotel, which original was the home on her own mother.
Patricia
Beautiful hotel within walking distance of zocolo.
Great place and close to the center of town. We enjoyed the suite except we were cold at night and the little space heater was not sufficient. The heated pool was a nice extra and the service was fine.
Daniel A.
Beautiful, forget the pool, it is landscape
The hotel is beautiful, but the pool is just bait and switch. Forget the pool! The place has beautiful landscaping, the room meets most basic needs, but there is NO HEAT, NO FAN and no AC. When it rains nothing drys out. The bed is tradtional...that would be FIRM. IT IS ABOUT 3 BLOCKS FROM THE CENTER OF TOWN.
Habibi
San Cristobal
Nice cozy hotel within walking distance of restaurants and shopping. The owner of the hotel is always present and takes care of any needs or problems. We felt like we were at our grandmothers house. The food are the restaurant was delicious and very affordable. We felt safe at all times. We definitely are going back
Carlos
Quiet, cute, clean.
Lovely place and great hospitality. Would definitely recommend for a family or a couple looking for a quiet good nights sleep.
Location & surroundings
La Casa de Mama
Guadalupe Victoria 56, San Cristobal De Las Casas, Mexico
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La Casa de Mama
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