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American Breakfast
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Hotel Palacio de Moctezuma
Chiapas · Mexico
Av. Benito Juarez 16, 16View location
9.0/10Excellent56 Reviews
Cleanliness9.4/10 9.4
Service9.4/10 9.4
Comfort8.6/10 8.6
Condition8.6/10 8.6
Amenities8.4/10 8.4
See all ratings- Business hotels
- Most popular
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Palacio de Moctezuma
Experience the magic of Hotel Palacio de Moctezuma, where warm hospitality and exceptional service await. We're delighted to welcome you to our comfortable 17th-century building, a historical monument just three blocks from the central park in beautiful San Cristóbal de Las Casas.
Our colonial architecture, complete with period details, stunning gardens, historically rich rooms, and authentic regional cuisine, ensures a truly memorable stay.
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Hotel Palacio de Moctezuma is in the heart of San Cristóbal de las Casas, within a 10-minute walk of Foro Cultural Kinoki and San Cristóbal de las Casas Cathedral.
This hotel is 0.3 mi (0.5 km) from Santo Domingo Handicraft Market and 0.3 mi (0.5 km) from Church of San Nicolás. Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Bathrooms have showers and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
No elevators
Parking height restrictions apply
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Heating fee: MXN 200 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Spanish
Nearby attractions
Foro Cultural Kinoki
0.2 km / 0.1 mi
Santo Domingo Handicraft Market
0.3 km / 0.2 mi
Church of San Nicolás
0.4 km / 0.2 mi
Arches of Carmen
0.4 km / 0.3 mi
Museo de San Cristóbal
0.5 km / 0.3 mi
Plaza 31 de Marzo
0.5 km / 0.3 mi
San Cristóbal de las Casas Cathedral
0.5 km / 0.3 mi
Mesoamerican Museum of Jade
0.6 km / 0.4 mi
Church of San Cristobal
0.7 km / 0.5 mi
La Merced Church
0.8 km / 0.5 mi
Regional Costume Museum
0.8 km / 0.5 mi
Galeria Studio Cerrillo
0.9 km / 0.5 mi
Ex-Convent of Santo Domingo
0.9 km / 0.6 mi
Mayan Textile Center
0.9 km / 0.6 mi
Centro Cultural de los Altos
1.1 km / 0.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2022
- Total number of rooms: 53
- Number of floors (main building): 3
- Single rooms: 5
- Double rooms: 30
- Triple rooms: 6
- Quadruple rooms: 6
- Family rooms: 6
- hotel
- MasterCard
- Visa
- City centre
Show 40 more facilities & services
- Entertainment Area
- Wheelchair-accessible
- Car park
- Garage
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverage
- Wi-fi
- Secure parking
- Room service
- Bellboy service
- Fireplace
- Hotel safe
- ShopExtra charge
- Garden
- Dining area: 1
- Towels and bed linen
- Restaurant
- Non-smoking area
- Smoking area
- Banquet hall
- Conference room
- Meeting room
- ProjectorExtra charge
- Breakfast
- Continental breakfast
- Breakfast a la carteExtra charge
- Late riser breakfast
- À la carte lunchExtra charge
- Set menu lunchExtra charge
- Breakfast and lunchExtra charge
- LGTBIQ friendly
- Children get free accommodation, meals payable on the spot
- Early Check-inExtra charge
- Identification card at arrival
- No hen/stag or any other parties allowed
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 14 m²QUA.ST
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Bathroom: 1
- TV
- Internet access
Show all 10 amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
QUADRUPLE STANDARD
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Room amenities
- Wake-up service
- Toiletries
- Desk
- Cable TV
- Housekeeping
- Bathroom: 1
- TV
- Internet access
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room THREE BEDSRoom • THREE BEDS • 22 m²ROO.3B
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 0
- Bed setup
- 3 × Double bed 131-150 width
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- TV
- Bathroom: 1
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wake-up service
Show all 10 amenities
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
Room THREE BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 0
- Bed setup
- 3 × Double bed 131-150 width
- Room type
- Room
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.3B
Room amenities
- Internet access
- TV
- Bathroom: 1
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wake-up service
- Wi-fi
- Wheelchair-accessible
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 14 m²DBL.2D
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Wheelchair-accessible
- Internet access
- TV
- Bathroom: 1
- Wi-fi
- Wake-up service
- Desk
Show all 11 amenities
- Cable TV
- Housekeeping
- Children share the bed with parents
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
DOUBLE TWO DOUBLE BEDS
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 1–4 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Room amenities
- Toiletries
- Wheelchair-accessible
- Internet access
- TV
- Bathroom: 1
- Wi-fi
- Wake-up service
- Desk
- Cable TV
- Housekeeping
- Children share the bed with parents
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE ONE BEDDOUBLE • ONE BED • 1 Bedroom • 12 m²DBL.1B
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Make-up mirror
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Toiletries
- Desk
- Bathroom: 1
Show all 14 amenities
- Hairdryer
- Children share the bed with parents
- Housekeeping
- Cable TV
- TV
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
DOUBLE ONE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.1B
Room amenities
- Make-up mirror
- Ironing set
- Wheelchair-accessible
- Wi-fi
- Wake-up service
- Toiletries
- Desk
- Bathroom: 1
- Hairdryer
- Children share the bed with parents
- Housekeeping
- Cable TV
- TV
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
FAMILY ROOM THREE BEDSFAMILY ROOM • THREE BEDS • 22 m²FAM.3B
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 1
- Bed setup
- 3 × Double bed 131-150 width
- Room type
- FAMILY ROOM
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Bathroom: 1
- TV
- Internet access
- Wheelchair-accessible
- Housekeeping
- Cable TV
- Desk
Show all 10 amenities
- Toiletries
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
FAMILY ROOM THREE BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 1
- Bed setup
- 3 × Double bed 131-150 width
- Room type
- FAMILY ROOM
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: FAM.3B
Room amenities
- Wi-fi
- Bathroom: 1
- TV
- Internet access
- Wheelchair-accessible
- Housekeeping
- Cable TV
- Desk
- Toiletries
- Wake-up service
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE ONE BEDSINGLE • ONE BED • 1 Bedroom • 12 m²SGL.1B
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Desk
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Internet access
- TV
- Bathroom: 1
- Cable TV
Show all 11 amenities
- Housekeeping
- Children share the bed with parents
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
SINGLE ONE BED
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SGL.1B
Room amenities
- Desk
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Internet access
- TV
- Bathroom: 1
- Cable TV
- Housekeeping
- Children share the bed with parents
- Toiletries
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE TWO BEDSTRIPLE • TWO BEDS • 1 Bedroom • 14 m²TPL.2B
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 2–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Wake-up service
- Wi-fi
- TV
- Bathroom: 1
- Wheelchair-accessible
- Internet access
- Children share the bed with parents
Show all 11 amenities
- Housekeeping
- Cable TV
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
TRIPLE TWO BEDS
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 14 m²
- Occupancy
- Guests: 2–3 • Adults: max. 3 • Children: max. 0
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- TRIPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: TPL.2B
Room amenities
- Toiletries
- Wake-up service
- Wi-fi
- TV
- Bathroom: 1
- Wheelchair-accessible
- Internet access
- Children share the bed with parents
- Housekeeping
- Cable TV
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TRIPLE STANDARDTRIPLE • STANDARDTPL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
TRIPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 3 • Children: max. 4
- Room type
- TRIPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TPL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Palacio de Moctezuma
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Palacio de Moctezuma
20
reviews shown
Gabriela
Very convenient lots of shops and restaurants
Ramachandra
Very charming facility but very minimalistic. They should update the bathrooms atleast. Should be white but no longer white towels, no hand towels provided. We specifically asked that they do not service the room, but when we returned found they had made up the room. The windows and walls are thin, windows right next to beds so very noisy.
They charged $110 pesos for a minimal breakfast and when we came out of the hotel saw that right opposite to this hotel was a restaurant offering breakfast buffet for $110 pesos, so felt we were taken for a ride.
They charged $110 pesos for a minimal breakfast and when we came out of the hotel saw that right opposite to this hotel was a restaurant offering breakfast buffet for $110 pesos, so felt we were taken for a ride.
Juan
Good parking, clean room, helpful staff and good breakfasts
Wendy
It is a quaint historical, three storey hacienda that could do with an upgrade. Very limited electrical outlets in the rooms and bedding is quite worn. Location is very good with walking distance to Zocalo, Cathedral,Templo de Santo Domingo and the three vehicle free walking streets of restaurants, shops, bars and bakeries. Be sure to save a lot of time to peruse the artisans markets (100's) around the Templo de Santo Domingo.
Michael
The rooms are cold, dress warm especially at night! It's a great sleep otherwise and very quiet considering its central location.
Terry
Everything was very clean, neat and tidy. The location is also very good and within walking distance of all the historical attractions and the popular food- shopping streets.
Staff were very courteous and helpful.
Staff were very courteous and helpful.
May
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Itzel
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Maria
Just the mold in the bathroom bothering me.
Raul
Clean room, excellent service and location close to downtown and bus station
Maria
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
mehida
Property was beautiful
Magdalena
very nice location, professional staff, clean, safe.
Tomas
Very nice and friendly staff.
Gregory
Bel Etablissement économique au centre de San Cristobal. La localisation est parfaite. La chambre est tres basique mais confortable. La fenetre donnait sur une cour et il n y avait aucune luminosite naturelle dans ma chambre. Personnel hyper serviable, restau moyen il y a beaucoup mieux dans la ville. Le batiment est tres beau et boen décoré je recommande
José Juan
Así es, tiene estacionamiento.
Gabriela
Todo bien si compran paquetes lo único que no t hacen válido los desayunos en los niños, lo tienes que pagar aparte
Miguel
La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
Rubi
.
Wilbert
Fue el mejor servicio que recibimos durante nuestra estancia en el destino turísticoen cuanto al personal.
Location & surroundings
Hotel Palacio de Moctezuma
Av. Benito Juarez 16, 16, San Cristóbal De Las Casas, Mexico
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Hotel Palacio de Moctezuma
36 hotel photos
